3_697DCK-25-R-00039_Customer Satisfaction Survey_Vegetation Control.pdf
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- Solicitation number
- 697DCK-25-R-00039
About this file
This document is a Past Performance Customer Satisfaction Survey related to a Federal Aviation Administration solicitation for Vegetation Control Services at the Honolulu Control Facility and South Kauai Facilities. The survey asks the customer to rate the contractor's overall service performance, responsiveness, problem-solving capabilities, and the performance of on-site employees. The customer is required to complete and return the survey by 11/19/2024 for inclusion in the evaluation process.
The related federal contract opportunity is for Vegetation Control and Grounds Maintenance Services at the Honolulu Control Facility and South Kauai Facilities. The work includes pruning, mowing, irrigating, fertilizing, weed control, and maintaining the irrigation system. The contractor must provide all labor, equipment, materials, and transportation. The contract has a 5-year period of performance from 01/01/2025 to 12/31/2029 and will be awarded by the FAA Southwestern Region in Des Moines, Washington. The NAICS code is 561730 - Landscaping Services.
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697DCK-25-R-00039
VEGETATION CONTROL SERVICES Past Performance Customer Satisfaction Survey Date: 10/15/2024
Your name has been provided as a customer reference in a proposal on a Federal Aviation Administration solicitation. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by 11/19/2024 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate you current level of satisfaction with our overall service performance:
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
_______Unacceptable (1)
Comments: ____________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the performance of our on-site employees providing janitorial services for your facility?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
697DCK-25-R-00039
Reviewing Organization Name: Date:
Contact:
Phone No.:
E-Mail:
Subject Vendor Name:
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED, BY THE CUSTOMER REFERENCE, TO:
John.g-ctr.space@faa.gov
File details come from the government source that posted it. Updated .