3-26-087 Exhibit B Questionnaire.xlsx
XLSX spreadsheet 33 KB Posted
- Attached to
- Pest Control Services
- Solicitation number
- 26-087
- Issued by
- Wake County, North Carolina
About this file
This is a Bidder Response Questionnaire for a janitorial services contract with Wake County, North Carolina, managed through the General Services Administration. The questionnaire functions as the primary evaluation instrument for soliciting comprehensive proposals from potential service providers to clean and maintain Wake County facilities. The document establishes the baseline requirements for bidder qualifications, including a minimum of three years of janitorial services experience with at least two accounts of similar size and complexity, and requests detailed information regarding bidder capabilities across multiple service dimensions.
The questionnaire is organized into eight primary categories addressing background information, pandemic cleaning considerations, regional footprint, supplier diversity certifications, bankruptcy and legal disclosures, management structure and staffing, quality assurance protocols, and references. Bidders must provide detailed responses on staffing plans, management systems, technology capabilities, employee compensation and benefits strategies, training programs, personal protective equipment protocols, chemical and equipment inventories, security verification procedures, and quality control mechanisms. Additionally, bidders must submit supporting documentation including organizational charts, management resumes, software samples, staffing plans, startup plans, quality management plans, chemical and equipment lists, diversity certifications or policies, and a minimum of five references preferably from Wake County or nearby regions. The questionnaire requires bidders to confirm compliance with all performance criteria, key performance indicators, wage and healthcare law requirements, and to disclose any exceptions or deviations from the RFP requirements and sample agreement.
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Other files
| File | Type | Posted |
|---|---|---|
| 5-26-087 Exhibit D Signature.pdf | ||
| 4-26-087 Exhibit C Pricing Workbook.xlsx | XLSX spreadsheet | |
| 1-26-087 Pest Control Services RFP.pdf | ||
| 6-26-087 Exhibit E COI.pdf | ||
| 2-26-087 Exhibit A Agreement.pdf |
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Text version
Bidder Response
| Exhibit B: | |
| Bidders Questionnaire | <Company> |
| CATEGORY | QUESTION | BIDDER RESPONSE | |
| BACKGROUND INFORMATION | |||
| 1 | Background | When were you Founded/Established? | |
| Identify whether your company/organization operates as an individual, partnership, or corporation (if a corporation, include the state in which it is incorporated; if a partnership, list all partners). | |||
| Where is your corporate headquarters? | |||
| How many total clients do you service (approx.)? | |||
| How many total janitorial employees do you have? | |||
| What percentage of your business is devoted to on-site janitorial service management in a worksite setting? | |||
| How many full-time equivalent janitorial workers do you employ within a 2 hour radius of Wake County? | |||
| Do you have any current or former experience providing cleaning services for Wake County? | |||
| Provide evidence that your company meets the minimum requirement of “Must have provided janitorial services for at least three years, with at least two accounts of similar size and complexity”. | |||
| What are the top three differentiating factors that make your company unique compared to the competition? Include a summary statement explaining why your company would be the best choice for this account. | |||
| Briefly state your company's core values. | |||
| Has your company acquired, been acquired or merged with another company in the last 5 years? | |||
| If "Yes", please provide details. |
2 Pandemic Cleaning Considerations Does your company perform specialty disinfection services in response to suspected or confirmed cases of a highly communicable disease, such as COVID-19?
| If "No", do you have a plan to subcontract these services? |
| Provide a brief overview of your pandemic response plan and procedure. |
Explain your approach to promoting and caring for the ongoing health and safety of the occupants in the buildings your company cleans.
| 3 | Regional Footprint | Please provide your nearest management office to Wake County? |
| How many clients do you service within a 60 mile radius of Wake County? | ||
| How many employees do you have within a 60 mile radius of Wake County? | ||
| What is the approximate total SqFt. that you service within a 60 mile radius of Wake County? | ||
| 4 | Supplier Diversity | Are you a certified small business, small disadvantaged business, women-owned or minority-owned business concern? |
| If "Yes", please provide certification documents | Click Here to Submit Certification Documents | ||
| If "no", do you have a Supplier Diversity Policy or Program. Please provide your Diverse Supplier Plan for Alabama Power consideration. | Click Here to Submit Diversity Policy Documents | ||
| Do you have any relationships with certified diversity suppliers? | |||
| 5 | Bankruptcy | Has your company ever filed for bankruptcy? | |
| If "Yes", please describe. | |||
| 6 | Disclose and Fines / Legal Action Disclosure in the prior three years. | Disclose where your company was fined, censured, or otherwise sued for failure to perform or due to not adhering to federal, state, or local laws, in the prior three years. This would include any principal officer of your firm. Service Provider must disclose any material criminal litigation, investigations or proceedings involving the Service Provider or any of its officers or directors or any litigation. | |
| MANAGEMENT | |||
| 7 | Org Structure | Please provide an organizational chart of your business, indicating how Wake County fits in to the overall operation. | Click Here to Submit an Org Structure |
| 8 | Who will be the primary point-of-contact (POC) to manage the account, if successful? How many other accounts does the POC manage? Include a description of the proposed management and supervision team and provide resumes, if available. | Who will be the primary point-of-contact (POC)? | |
| How many other accounts does the POC manage? | |||
| Please list your proposed management and supervision team, describing their roles. | |||
| Please provide Resumes/Bios, if available. | Click here to submit Resumes or Bios | ||
| 9 | Coverage Plan: | Describe your process of managing the logistical challenge of buildings that are spread far apart? How will you ensure these buildings are cleaned according to the required frequencies, especially in the event of a staffing shortage? | |
| 10 | Management Systems, Communication & Technology: | What software or processes do you use for reporting, time-management, project scheduling, work tickets, and customer feedback? |
| Please provide Samples, if available. (Limit To 5) | Click Here to Provide Samples | ||
| What technology and communication devices are supplied to your employees? Which positions receive them? | |||
| START-UP & STAFFING | |||
| 11 | Staffing Plan: | Provide a detailed staffing plan. Ideally, this plan should illustrate proposed staffing levels by building, by employee type, by shift and must be consistent with the annual hours as proposed in the Pricing Exhibit. | Click Here to submit a Staffing Plan |
| 12 | Start-up Plan | Provide a start-up plan for this contract. The start-up plan should illustrate milestones and should cover a range of time beginning with one month prior to contract start-up date and ending with two months after contract start-up date (totaling three months). | Click Here to submit a Start-Up plan |
| 13 | Substitute Coverage: | What is the process for providing substitute coverage in the event of vacation, sick leave, or unplanned absences? | |
| How do you train substitutes? | |||
| Does the proposal include any absentee floater personnel? | |||
| 14 | Subcontractors: | Service Provider shall not subcontract any portion of the Work without prior written approval. Please state whether any subcontractors will be used for this contract, and if so, provide company information and a description of the services that will be subcontracted out. Please note that all subcontractors of the Service Provider must submit background check records and verification prior to the start of the agreement. | |
| 15 | Employee compensation plan: | How have you designed your employee compensation plan to attract new talent and minimize turnover? | |
| 16 | Health & Welfare Approach: | What assumptions are built into your proposal regarding health and welfare participation? How will your health and benefit plan attract new employees and minimize turnover as well? | |
| QUALITY ASSURANCE / ABILITY TO SUCCEED | |||
| 17 | Industry Recognitions | Please provide any industry recognized (Ex: IFMA. BOMA, AICS, CIMS) credentials, certifications, or recognitions (i.e. ISO) your organization has received. | |
| 18 | Quality Management Plan: | Provide a brief overview of how the Service Provider plans to manage quality control and hold its personnel accountable at this account. | Click Here if you would like to submit any Documents |
| Describe your process of managing requests for extra, out-of-scope services. How are these items tracked/dispatched, and how do you ensure accurate billing? | ||
| 19 | Training: | How much and what type of training is provided to your employees? |
What training do you provide related to pathogen removal and proper disinfection, especially related to COVID-19?
| 20 | Personal Protective Equpment: | Describe the PPE (Personal Protective Equipment) provided to the cleaners and how cleaners will be trained to use PPE. | |
| What methodology is used to ensure employees are following safe cleaning practices and PPE guidelines? | |||
| 21 | Chemical and Equipment List: | Does your organization utilize sustainable environmental products and processes? | |
| Do they comply with the Green Cleaning Policy? | |||
| Provide an equipment and chemical list for this account. | Click Here to Submit a Equipment and Chemical Lists | ||
| 22 | Security / Verification: | Do you require the following for employment in your company: | |
| Background Checks | |||
| Initial Drug Tests | |||
| E-Verify | |||
| I-9 | |||
| Reference Check | |||
| Random Drug Tests | |||
| Other | |||
| 23 | Discounts: | Does your company offer any volume discounts? If so, please describe. | |
| Does your company offer any expedited payment discounts? If so, please describe. | |||
| REFERENCES | |||
| 24 | Provide a list of at least five (5) references, preferably for work of a similar nature or scope, preferably close to or in Wake County. | Business Name, Dates Serviced | |
| Address | |||
| Contact Name, Title | |||
| Phone # | |||
| Business Name, Dates Serviced |
| Address |
| Contact Name, Title |
| Phone # |
| Business Name, Dates Serviced |
| Address |
| Contact Name, Title |
| Phone # |
| Business Name, Dates Serviced |
| Address |
| Contact Name, Title |
| Phone # |
| Business Name, Dates Serviced |
| Address |
| Contact Name, Title |
| Phone # |
| CLARIFICATIONS AND CONFIRMATIONS | ||
| 25 | Exceptions / Deviations: | Review the RFP along with the attached sample agreement and insurance requirements. State any exceptions/deviations from these documents and requirements. This section must be all-inclusive and must contain a definition statement of every objection or deviation with adherence to specific sections. Objections or deviations expressed only in other parts of the proposal, either directly or by implication, will not be accepted as deviations, and the vendor in submitting a proposal will accept this stipulation without recourse. |
Please briefly list, then provide an explanation in the Exceptions - Deviations tab
| Click Here to Explain Exceptions/Deviations listed | |||
| 26 | Required County Forms | Service Provider shall complete all required County forms and paperwork and submit with the proposal. | Click Here to County Forms |
| 27 | KPI Confirmation | Confirm your understanding and compliance with the Performance Criteria and Key Performance Indicators (KPI’s) described in Statement(s) of Work, the specification(s), and other requirements stated in the RFP. | |
| 28 | Wage Confirmation: | Please confirm that your proposed hourly labor rates are in compliance with current minimum wage, healthcare laws, and any applicable county or state laws. Confirm that your pricing already takes into account any anticipated wage rate or benefit escalations that are prescribed by current wage and healthcare legislation. |
Supplier Diversity Documents Back to Bidder Response Page
Org Structure Back to Bidder Response Page
Mgmt Resumes-Bios Back to Bidder Response Page
Software Samples Back to Bidder Response Page
Staffing Plan Back to Bidder Response Page
Start-Up Plan Back to Bidder Response Page
Quality Management Plan Back to Bidder Response Page
Chemical List Back to Bidder Response Page
Exceptions - Deviations Back to Bidder Response Page
County Forms
File details come from the government source that posted it. Updated .