3-2026-003 RFP Privacy Protection Services.pdf

RFP 2026-003 Page 1 of 8

SUPERIOR COURT OF CALIFORNIA,

COUNTY OF LOS ANGELES

REQUEST FOR PROPOSALS

(IT Goods / Services)

RFP # 2026-003

PRIVACY PROTECTION SERVICES

RFP 2026-003 Page 2 of 8

A. BACKGROUND / PURPOSE

The Superior Court of California, County of Los Angeles (Court) is requesting proposals from well-qualified Proposers to provide online personal information removal and privacy protection services. Interested and qualified Proposers who can demonstrate their ability to successfully provide the services described in this Request for Proposal (RFP) are invited to submit a proposal.

This is a fully electronic RFP process. All proposals must be submitted electronically on the Court’s Online Procurement Website at https://lacourt.bonfirehub.com/ (Bonfire) in accordance with the requirements set forth in this document. See the attached Court Online Procurement Procedures for further information.

B. DESCRIPTION OF GOODS AND/OR SERVICES NEEDED

The Court seeks online personal information removal and privacy protection services meeting the requirements set forth in the Statement of Work.

C. RFP TIME-LINE

The Court has developed the following list of key events related to this RFP. The listed dates are not binding upon the Court and subject to change at the discretion of the Court. Changes to the listed dates will be posted on Bonfire or on the Court’s website.

EVENT DATE

RFP Issued See Bonfire for exact date(s)

Pre-Bid Conference See Bonfire for exact date(s)

Deadline for Submission of Questions See Bonfire for exact date(s)

Proposal Due Date (Late proposals will not be accepted by the Court)

See Bonfire for exact date(s)

Proposal Evaluations April – May 2026 (estimated)

Live Demonstrations (Optional, at the Court’s discretion)

May 2026 (estimated)

Notice of Intent to Award May 2026 (estimated)

Start Date of Services June 2026 (estimated) https://lacourt.bonfirehub.com/

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D. RFP PACKET ATTACHMENTS

1. Statement of Work

Describes in detail the specific services for which proposals are being solicited. Once a contractor has been selected, the Statement of Work will become part of the final Agreement.

2. Third Party Security Risk Assessment Questionnaire (Questionnaire)

Proposer must complete and submit the Questionnaire where indicated on Bonfire.

3. Court Online Procurement Procedures

These rules and procedures govern this solicitation and should be read carefully by Proposer.

4. Terms and Conditions

Proposers are encouraged to review carefully the Model Agreement, which includes the Court’s Standard Business Terms and Conditions. Please note that the language may be subject to change. Proposers are not required to sign the Model Agreement at this time.

The contractor selected to provide services as a result of this RFP process will be required to sign the final version of the Model Agreement upon completion of the negotiation process.

Any proposed exceptions/modifications to the Model Agreement must be submitted on a red-line version of the Model Agreement with comments to substantiate each proposed exception/modification.

5. Required Forms

All forms posted on Bonfire must be completed and submitted electronically on Bonfire.

The completed forms will become part of Proposer’s proposal.

E. MINIMUM REQUIREMENTS

Proposer must meet the minimum requirements listed below. Failure to comply with any one of the minimum requirements may be cause for disqualifying a proposal from further consideration.

The Court may, in its discretion, waive minor deviations or defects. Only those proposals that are deemed as meeting the minimum requirements may be considered for a full evaluation and a possible contract award.

1. Proposal Submission Deadline. The proposal must be submitted on Bonfire on or before the Proposal Due Date. The Court does not accept proposals submitted by email, except under limited circumstances as determined by the Court.

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2. Experience and Capability. Proposer must have at least five (5) consecutive years documented experience in providing services similar to the ones being solicited, as described in this RFP. Such experience shall be documented by completing the Vendor Information Questionnaire on Bonfire.

3. Insurance.

The selected contractor must procure and maintain the insurance coverages as indicated below. The Court Standard Business Terms and Conditions 4.0 describes the Court’s specific insurance requirements.

☒ Standard Business Terms and Conditions 4.0, Section 20.2 Insurance Requirements

– Specific Coverages

☒ Commercial General Liability ☒ $1 million per occurrence and $2 million annual aggregate

☒ Cyber Liability ☒ Technology Professional Liability Error & Omissions

4. Business License and Certifications. Upon request of the Court, Proposer must submit copies of any current business licenses, professional licenses, certificates or other credentials required by the nature of the contract work to be performed by Proposer.

5. Required Forms and Questionnaire. Proposer must complete and submit the Required Forms and Questionnaire posted on Bonfire as directed.

F. TECHNICAL PROPOSAL

In preparing its proposal, Proposer should do so in its own words and take care not to simply copy the language in the RFP. Specific information is requested from all Proposers to ensure that the proposals can be fairly compared in a standard manner. Only that information which is contained in the proposal will be evaluated. Incomplete or inaccurate information may result in disqualification of the proposal.

1. Executive Summary. Provide an Executive Summary of your proposal. The Executive Summary should be a high‐level, general overview of how Proposer intends to accomplish the requirements of this RFP. The Executive Summary should demonstrate the Proposer’s understanding of the requirements. The Executive Summary must also address how Proposer meets the minimum requirements.

2. Work Plan for Providing the Requested Services. Provide a detailed Work Plan, which must include a proposed method for completing the work set forth in the Statement of Work. The work plan must be specific and detailed as to what features and functionalities are included in the proposed solution.

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3. Staff Qualifications. For each key staff member provide a resume describing the individual’s background and experience, as well as the individual’s ability and experience in conducting the proposed activities.

4. Business License and Certification. Upon request of the Court, Proposer must submit copies of all business or professional licenses or certificates required by the nature of the services to be performed and held by Proposer (i.e. California State Board of Equalization Seller’s Permit and Business License).

5. Required Forms and Questionnaire. Proposer shall complete and submit the Required Forms and Questionnaire posted on Bonfire where indicated on Bonfire.

G. COST PROPOSAL

1. Proposer shall submit on Bonfire, where indicated, it’s pricing for the services described in the Statement of Work.

2. In calculating pricing to be offered, Proposers are cautioned to include all costs associated with providing the service.

NOTE: It is unlawful for any person engaged in business within this state to sell or use any article or product as a “loss leader” as defined in Section 17030 of the Business and Professions Code.

H. EVALUATION OF PROPOSALS

1. The Court shall evaluate the proposals using the criteria set forth in the table below. An award, if any, will ultimately be made to the Proposer who provides the most value effective solution to the Court’s requirements.

EVALUATION CRITERIA PERCENT

WEIGHTED

Experience on Similar Assignments 25%

Credentials of Proposer’s Personnel to be Assigned to the Project 12%

Quality of Work Plan Submitted 30%

Cost 30%

Disabled Veteran Business Enterprise 3%

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I. ADDITIONAL PROVISIONS

1. Cooperative Agreement (“Piggybacking”). Following discussion and consideration by the Court and the successful bidder/proposer, the “piggybacking clause,” provided in the Model Agreement, may be included in the final form of the Agreement if mutually desired.

2. Disabled Veteran Business Enterprise (DVBE) Preference.

a. The Court has established rules and procedures for its DVBE program. Qualified Proposers wishing to claim the DVBE incentive should refer to the DVBE Rules and Procedures for further information. The Court’s DVBE Rules and Procedures can be located at the following website:

https://www.lacourt.ca.gov/pages/lp/procurement/cp/socioeconomic-programs

b. A Proposer will receive the DVBE incentive if, in the Court’s sole discretion, Proposer has met all applicable requirements. If Proposer receives the DVBE incentive, the final score of its proposal will be increased by an amount equal to 3% of the total possible available points.

3. Multiple Awards. The Court reserves the right, but is under no obligation, to award multiple contracts to more than one vendor under this RFP. If multiple awards are made, the Court will not be obligated to procure any minimum amount of Work under any such contracts executed under this RFP.

4. Small Business Preference.

a. The Court has established rules and procedures for its Small Business Preference program. Qualified Proposers wishing to claim the Small Business preference should refer to the Small Business Preference Rules and Procedures – Information Technology Procurements for further information. The Court’s Small Business Preference Rules and Procedures – Information Technology Procurements can be located at the following website:

https://www.lacourt.ca.gov/pages/lp/procurement/cp/socioeconomic-programs

b. A Proposer will receive a Small Business preference if, in the Court’s sole discretion, Proposer has met all applicable requirements. If the Proposer receives the small business preference, the score assigned to its proposal will be increased by an amount equal to 5% of the points assigned to the highest scored proposal.

If a DVBE incentive is also offered in connection with this solicitation, additional rules regarding the interaction between the Small Business preference and the DVBE incentive apply.

https://www.lacourt.ca.gov/pages/lp/procurement/cp/socioeconomic-programs https://www.lacourt.ca.gov/pages/lp/procurement/cp/socioeconomic-programs

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ATTACHMENT A – STATEMENT OF WORK (SOW)

A. BACKGROUND / PURPOSE

The Superior Court of California, County of Los Angeles "Court” is seeking qualified vendor(s) who can provide Privacy Protection Services, including Online Personal Information Removal Services, Opt-Out Services for the Court.

B. DETAILED DESCRIPTION OF GOODS AND/OR SERVICES NEEDED

Requirements include, but are not limited to:

1. The vendor must be established and have a track record of stability and integrity;

2. Bidders should be able to make opt-out demands to known Internet Data Vendors on the

California Attorney General’s Website;

3. Scrub information from popular social media sites, including but not necessarily limited to

(Facebook, Instagram, X, Telegram, Discord, Bluesky);

4. Perform regular checks (every three to six months, or as requested) to ensure information has been removed and has not repopulated;

5. Make successive opt-out demands annually or more frequently as requested,

6. Monitor the web for mentions of Judicial Officers’ names, and names of other individuals with official court titles, particularly if associated with home addresses;

7. Provide a report notification via email to the Judicial Officer(s), Office of Public Safety, and any other client(s) specified by the Court with source and context details of named/flagged Judicial Officer and the personal information posted about him/her online, and the specific steps taken by the vendor to remove/request removal of concerning information.

8. Provide the Court with regular (monthly/quarterly) reports on information identified and removed and/or safety and security concerns.

9. Have proven strong information security practices implemented within their firm that are PCI DSS Level 1, equivalent or higher;

10. Conduct background checks on employees who have access to personal information;

11. Provide services for approximately 500 Judicial Officers.

12. Provide a specific contact representative for customer service and / or requests as well as an email and telephonic contact.

All proposers are required to provide documentation explaining how their services work, how you will implement these services at the Court and address all of the points mentioned in the paragraph above.

C. DELIVERABLES SCHEDULE

Monthly reports on users subscribed to service and level of service provided.

Periodic reports on the items identified and addressed by the proposer to show regular service deliverables.

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D. CONTRACTOR’S RESPONSIBILITIES

a) Contractor will identify its Project Manager for this project. The Project Manager will be responsible for managing, scheduling, and coordinating the activities of the Contractor.

b) Contractor will work closely with the designated Court staff/Court’s Project Manager.

c) Contractor will proactively assist with the resolution of issues with any aspect of the work.

d) Contractor will provide the services requested by Court in a timely matter.

E. COURT’S RESPONSIBILITIES

a) The Court shall identify the Court’s Project Manager(s) for this project. The Court Project Manager(s) will be responsible for managing, scheduling, and coordinating the activities of the Court’s resources.