27REWESTPOINT_PWS_101426.pdf

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

DEPARTMENT OF WAR EDUCATION ACTIVITY

PERFORMANCE WORK STATEMENT (PWS)

FOR

SCHOOL TRANSPORTATION SERVICES FOR THE WEST POINT MILITARY COMMUNITY IN NY.

1.0 Introduction

The Department of War Education Activity (DoWEA) requires safe, reliable, and efficient Student Transportation Services (STS) to support daily commute, Special Needs (SPED), Curricular and Co-Curricular transportation for eligible students and authorized passengers associated with DoWEA schools in Americas Mid-Atlantic District.

1.1 Background

The Department of War Education Activity (DoWEA), one of only two federally operated school systems, is responsible for planning, directing, coordinating, and managing pre-kindergarten (Pre-K) through 12th-grade educational programs for the Department of War (DoW). Globally positioned, DoWEA operates 161 accredited schools in 9 districts located in 11 foreign countries, 7 states, Guam, and Puerto Rico, employing approximately 14,000 staff members to serve over 66,000 children of active-duty military and DoW civilian families.

DoWEA is dedicated to providing a world-class education that prepares school-aged children of military families for post-secondary education and/or career success, and for being active contributors in a 21st-century global society. DoWEA operates as a field activity of the Office of the Secretary of War (Personnel and Readiness), overseen by a Director at DoWEA headquarters in Alexandria, Virginia. Schools are organized into three geographic areas: Europe, the Pacific, and the Americas.

1.2 Scope

The Contractor shall furnish all personnel, supervision, management, vehicles, tools, equipment, communications, supplies, and other items and services necessary to perform student transportation services as defined in this PWS. Safety is the highest priority for all transportation operations. The Contractor shall provide bus services to students living in established commute areas and outside of the established walking area.

Transportation services for students must be completed in the safest and most efficient manner possible while complying with all DoWEA policies, Federal and State laws and military installation regulations. The Contractor shall be ready to commence all required transportation services by 01 August of each contract year.

2.0 Requirement Objectives

2.1 Objective 1. Daily Commute and SPED Student Transportation

The Contractor shall provide safe, reliable and efficient daily commute and special education (SPED) transportation for students and authorized individuals between assigned bus stops and designated schools at scheduled times during the regular School Year (SY) and Extended School Year (ESY). Transportation services shall accommodate the unique needs of SPED students using qualified personnel, appropriate vehicles, equipment, and resources. A trained Safety Aide shall be assigned on all SPED routes, ensuring compliance with applicable safety and operational requirements.

The following listed tasks help the Contractor understand the requirements to meet the objective but are not exhaustive. The Contractor must develop a complete solution using a performance-based approach.

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

Supporting Tasks for Requirement (Objective #1):

2.1.1 Task 1: Daily Commute and SPED Transportation Drivers

2.1.1.1 Passenger Pick-up and Drop-off

2.1.1.1.1 Drivers shall pick up and drop off passengers only at designated locations and times listed on the approved route schedule, unless otherwise directed by the Contracting Officer Representative (COR). Buses shall not depart from any bus stop before the departure time stated in the route sheet. Buses shall arrive at each school before the school start and end times.

2.1.1.1.2 Drivers shall pick-up students at their designated stop, and in the absence of a Safety

Attendant or Safety Aide, assist students during boarding/disembarking as required.

2.1.1.1.3 Drivers shall complete all stops and run on the route unless directed otherwise by the

COR. Vehicles shall not arrive at any authorized stop later than the scheduled time or more than 5 minutes before the scheduled time. Buses must depart from the stop no earlier than the scheduled departure time.

2.1.1.1.3.1 Buses must arrive at the school at a time which allows students at least a minimal time needed as stated in PWS 2.3.2.2.1 and PWS 2.3.2.2.2 to safely transition between bus and first/last school session.

2.1.1.1.4 Drivers shall use only the forward curbside door to the passenger compartment for passengers to enter or exit the vehicle except when an emergency exit is necessary.

2.1.1.1.5 Drivers shall not use hazardous or unsafe driving actions, such as violent braking or acceleration, to gain the attention of, or control over, the passengers.

2.1.1.1.6 Drivers shall not move passengers from one vehicle to another during a run, except when authorized by the COR when providing a replacement vehicle or when instructed to do so by the COR. The Driver shall contact the Contract Manager who shall obtain permission from the COR prior to moving passengers from one bus to another.

2.1.1.1.7 Drivers shall not back up a vehicle without an adult Ground Guide during the run when students are on board (except in an emergency) and shall not back up the vehicle without an adult Ground Guide in the school’s loading/unloading zone.

2.1.1.1.8 During a run, when a vehicle becomes disabled or is delayed because of an accident, the Driver shall contact the Contract Manager (CM) who shall obtain permission from the COR prior to releasing students to parents or designated authorized individuals that walk or drive to the vehicle’s location. If such release is approved, the Driver shall verify a parent’s or authorized person’s identification card prior to releasing a student to a parent or a designated individual.

2.1.1.1.9 Drivers shall thoroughly inspect the passenger compartment immediately after the last stop of each run to ensure no passengers remain in the vehicle. If any passenger remains on a vehicle at the completion of a service, the Driver shall immediately notify

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the CM who shall immediately contact the COR. The passenger(s) shall be safely transported to the location specified by the COR as soon as possible.

2.1.1.1.10 Drivers shall check for lost and found articles. Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the COR on the next business day.

2.1.1.1.11 DoWEA requires seat belts on all SPED buses but not on the non-SPED Daily

Commute buses, unless required by State law.

2.1.1.2 Inbound Student Transportation (Home-to-School)

2.1.1.2.1 Drivers shall remain with the vehicle and students until school staff take responsibility for elementary-aged students.

2.1.1.2.2 If no school staff member is present within five (5) minutes of arrival (or scheduled arrival time, whichever is later), the driver is to immediately notify the Contract Manager, who shall contact the COR for instructions.

2.1.1.3 Outbound Student Transportation (School-to-Home)

2.1.1.3.1 Drivers shall ensure designated younger students (Pre-K through 2ndgrade) are released only to a parent or COR-identified authorized caregiver.

2.1.1.3.2 If no authorized individual is present within five (5) minutes of the vehicle arrival time (or scheduled arrival time, whichever is later), the driver is to notify the Contract Manager; the Contract Manager shall obtain COR instructions before proceeding. The driver shall then take the passenger(s) to the location specified by the COR.

2.1.1.3.3 When curb-to-curb SPED service is authorized, release these passengers only when a parent or designated person is present at the designated stop.

2.1.1.4 Operational Communication

2.1.1.4.1 The Contractor shall equip each driver with the capability for reliable, mobile, two-way, intelligible voice communications between the Contractor’s local site-level supervisor and other Contractor and designated DoWEA officials as deemed required.

2.1.1.4.1.1 The equipment should be self-contained, portable, self-powered and requiring no external connection to vehicles so that it can be used by drivers on any route or run.

2.1.1.4.1.2 The Contractor shall be fully responsible for implementing, operating, maintaining, testing, and sustaining communications capabilities, including provision of all equipment and service carriers.

2.1.1.4.2 The Contractor shall notify the COR immediately of any delay of 10 minutes or longer and implement corrective action within 60 minutes at no additional cost to the Government, unless excused by the Contracting Officer due to force majeure. Any unforeseeable circumstances resulting from force majeure may be excusable at the discretion of the Contracting Officer.

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

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2.1.2 Task 2: Safety Attendants and Safety Aides

2.1.2.1 Safety Attendants

The Contractor shall provide Safety Attendants for runs designated by the COR. Safety Attendants, who are generally assigned to Daily Commute routes only, shall assist Pre- Kindergarten through 2nd-grade students with safely entering, exiting, and riding the vehicle. If a Safety Attendant is not assigned, the Driver shall perform these duties. Safety Attendants shall:

2.1.2.1.1 Assist student passengers in boarding and disembarking safely (to include crossing roads), and in securely fastening seat belts, if applicable, Child Safety Restraint System (CSRS), and/or specialized equipment when specified by the COR or required under State law. (Note: CSRS includes car/booster seats and harnesses)

2.1.2.1.2 Ensure students remain seated with securely fastened seat belts and CSRS (if applicable).

2.1.2.1.3 Communicate with passengers to encourage safe student behavior and intervene whenever there is a serious or life-threatening situation. Ride in the passenger compartment with students and communicate in English to students and parents using positive words in a respectful tone to encourage safe student behavior.

2.1.2.1.4 Assist Driver in reporting passenger misconduct on a School Bus Misbehavior Report (Technical Exhibit 2) for the driver to provide to the COR. A student misbehavior report shall be completed and handed in by the end of the business day for the morning run and by 10:00am the next business day for an afternoon run.

2.1.2.1.5 Assist the driver in ensuring there are no passengers or student personal articles/items remaining in the vehicle immediately after the last bus stop.

For Inbound runs (home-to-school), release students only to the school staff at the loading zone.

For Outbound runs (school-to-home), ensure students disembark the vehicle at their proper stops.

During the Outbound runs, do not release Pre-K through 2nd grade students from the vehicle without the parent or designated caregiver present to take charge of the child.

In the event the parent or caregiver is not at the stop within 5 minutes of the vehicle’s arrival or scheduled arrival, whichever is later, the bus driver will notify the CM who shall notify the COR for instructions. The Driver will wait for a response from the CM before continuing the bus route.

2.1.2.1.6 In the event of an accident or incident, assess each passenger for injuries and provide first aid and/or Cardiopulmonary Resuscitation (CPR) to passengers as required until either emergency rescue personnel arrive on the scene; and take control of the situation until the vehicle reaches a medical facility.

2.1.2.1.7 Correct observed unsafe actions by students, especially to prevent an accident or injury, and to assist the driver, if requested, to restore good order and discipline when unruly student behavior interferes with the Driver's ability to operate the bus safely. In such cases, the Safety Attendant may assist the Driver in preparing the School Bus Student Misbehavior Report, but the Driver shall remain responsible for reporting the incident.

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

2.1.2.1.8 Participate in school bus safety training and evacuation drills held twice during each school year upon request by the local Student Transportation Office (STO) and/or

COR.

2.1.2.1.9 Conduct enroute surveillance detection and report any suspicious activity through the contract manager to COR.

2.1.2.1.10 Observe, assist with, and report:

2.1.2.1.10.1 Unusual and suspicious activities to include:

• Surveillance of the school bus and passengers by unauthorized person(s).

• Unauthorized person(s) attempting to gain access to the school bus.

2.1.2.1.10.2 Emergencies involving:

• Assault, hostile behavior, or other disturbance on the school bus causing injury to the passenger(s) (to include unruly student behavior interfering with school bus operations).

• Vehicle accidents causing injuries requiring immediate help from first responders (police, medical, etc.).

• Fire onboard the school bus.

• Students or authorized passengers in distress due to health or medical emergencies.

2.1.2.1.10.3 Security concerns, such as:

• Hijacking of the school bus or hostage-taking of passenger(s).

• Unauthorized person(s) that board the school bus and refused to leave.

• Gunfire directed towards or in the immediate vicinity of the school bus.

• Civil disturbances to include:

o Throwing rocks, bottles, or other objects toward the school bus or passengers at school bus stops.

o Person(s) or other vehicle(s) impeding or disrupting school bus operations; or attempting to force the school bus from the road.

• React to emergencies, security concerns, and unusual or suspicious activities and:

o Attempt to control the situation, directing students or authorized passengers to different seats on the school bus.

o Direct unauthorized passengers to leave the school bus.

o Direct the Driver to safe havens or other locations that can provide refuge for students.

o Provide first aid or CPR if necessary.

o Contact law enforcement, fire, or medical services, as necessary.

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CONTROLLED UNCLASSIFIED INFORMATION (CUI)

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o Correct on-the-spot unsafe actions by students to prevent accidents or injuries and inform the Driver of the facts and circumstances.

2.1.2.2 Safety Aides

The Contractor shall provide a Safety Aide whenever required by a student’s Individualized Education Program (IEP) or DoWEA Accommodation Plan. Safety Aides are assigned to SPED routes.

Safety Aides shall:

2.1.2.2.1 Have primary responsibility for the student(s) to whom they are assigned, with secondary responsibility for the remainder of the student passengers.

2.1.2.2.2 Use English with positive words and a respectful tone when speaking to students and parents.

2.1.2.2.3 Be positioned on the vehicle in a location that allows them to have effective oversight of the student. This location may vary from trip to trip depending on the time of day and passenger needs.

2.1.2.2.4 Assist Driver in reporting passenger misconduct on a School Bus Misbehavior Report (Technical

Exhibit 2) for the Driver to provide to the COR. A student misbehavior report shall be completed and handed in by the end of the business day for the morning run and by 10:00am the next business day for an afternoon run.

2.1.2.2.5 Assist passengers requiring assistance in boarding and disembarking vehicles.

2.1.2.2.6 Adhere to the procedures for passenger boarding, use of safety belts, special passenger seating, and safe vehicle operation.

2.1.2.2.6.1 Install and/or secure the Contractor provided CSRS and wheelchairs in accordance with the manufacturer’s stipulated procedures on vehicles transporting Pre-K and/or students requiring special transportation.

2.1.2.2.7 Perform all duties required of Safety Attendants as outlined in PWS 2.1.2.1 in addition to providing support to SPED students in accordance with their IEP.

2.1.3 Task Three: Vehicle Readiness

Vehicles shall be in good working order and capable of meeting all the demands associated with student transportation requirements. The Contractor shall:

2.1.3.1 Ensure all buses and vehicles are capable of navigating military installation housing areas. All vehicles used in this contract must be inspected and approved by the COR prior to transporting students. Vehicles shall be inspected, serviced, and approved by the COR/DTS no later than 7 days after the contract award effective date or 7 days after the start of the period of performance of each option period, as applicable. The Contractor shall ensure that all vehicles that will be used for student transportation, for any length of time, that have not previously been inspected by the COR, be available for inspection within 3 business days prior to transporting any students.

2.1.3.2 Ensure all vehicles are equipped with CSRS and wheelchairs in accordance with the manufacturer’s stipulated procedures on vehicles transporting Pre-K and/or students requiring special transportation, as applicable. DoWEA requires seat belts on all SPED buses but not on the

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

non-SPED daily commute buses, unless required by Federal and State law. Wheelchair accessible vehicles must be required for SPED buses.

2.1.3.3 Vehicles transporting students shall comply with school bus requirements under Federal and State law and DoWEA requirements for student transportation.

2.1.3.4 Perform vehicle safety inspections. The Contractor shall have a procedure to conduct vehicle safety inspections prior to performing services under this contract. The Contractor’s Quality Control Plan shall contain a daily vehicle inspection checklist. This checklist shall, as a minimum, ensure compliance with all applicable Federal, State and DoWEA regulations. The Contractor shall maintain a file of the results of all inspections during the entire life of the contract and provide them to the COR and DoWEA Safety and Occupational Health upon request.

2.1.3.5 Ensure all vehicle interiors are clean, and the exterior presents a clean appearance at the start of the operational day, and vehicles are aired out thoroughly to provide a smoke-free environment before transporting passengers.

2.1.3.6 Display vehicle route number signage in accordance with directions provided by the COR and remove vehicle route number when not performing duties under this contract.

2.1.3.7 Vehicles will be maintained at a temperature of 65-75 degrees Fahrenheit (18-23 degrees Celsius) for the entire passenger compartment, regardless of weather conditions, from time of pick-up of the first passenger to the discharge of the last passenger utilizing heating, ventilation, or air conditioning. Consideration will be given when the vehicle is waiting at the school loading zone with the motor turned off in accordance with Federal and State laws.

2.1.3.8 Provide replacement buses as needed to ensure student transportation mission requirements are attainable. Any replacement bus must be inspected by the COR at least 3 business days prior to being used for student transportation services.

2.1.3.9 Emergency replacement buses due to maintenance or accidents must be onsite within 45 minutes of notification to the COR. The replacement buses used for emergencies must be inspected by the COR prior to being used for student transportation services. The Contractor shall have the vehicles inspected by the COR within 3 business days prior to use.

Performance Standard (PS1) – Daily Commute and SPED services, including Safety Aides and Safety Attendants, are provided during the school days and times as outlined in this PWS and on the COR-approved Route List.

Acceptable Quality Level (AQL1) – 100% compliance with the contract’s requirements.

2.2 Objective 2. Curricular & Co-Curricular Student Transportation

The Contractor shall provide safe, reliable, and flexible transportation services that extend the learning environment beyond the classroom. The Contractor shall ensure that all students and authorized personnel are transported to and from sanctioned education field trips (curricular) and athletic or school-sponsored activities (Co-Curricular) with zero service interruptions and strict adherence to scheduled departure and arrival windows.

The following listed tasks help the Contractor understand the requirements to meet the objective but are not exhaustive.

The Contractor must develop a complete solution using a performance-based approach.

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

Supporting Tasks for Requirement (Objective #2):

2.2.1 Scheduled Curricular (e.g. physical education class, career practicum): The Driver shall transport students and other authorized personnel between schools and their designated on- or off-installation site as described in the COR-provided schedule. The estimated mileage radius for on-installation Curricular trips is 10 miles, and the estimated mileage radius for off-installation Curricular trips is 80 miles.

2.2.2 Scheduled Co-Curricular (e.g. extra-curricular activity bus, sport shuttle practices): The Driver shall transport students and other authorized personnel between schools and their designated on or off installation site as described in the COR-provided schedule. The estimated mileage radius for on-installation Co-Curricular trips is 10 miles, and the estimated mileage radius for off- installation Co- Curricular trips is 80 miles.

2.2.3 The Contractor shall maintain two-way communications with all Drivers during transportation of students on this contract.

2.2.4 Anytime a delay of 15 minutes or longer in completing a run is expected or occurs, the Driver shall immediately notify their Contract Manager, to which the Contract Manager shall immediately notify the COR of the vehicle status. Whenever such a delay occurs the contactor shall correct the problem within sixty (60) minutes of notification at no additional cost to the Government.

2.2.5 Vehicles shall not arrive at any authorized stop later than the scheduled time or more than 10 minutes before the scheduled time.

2.2.6 Drivers shall use only the forward curbside door to the passenger compartment for passengers to enter or exit the vehicle except when an emergency exit is necessary.

2.2.7 Drivers shall not use hazardous or unsafe driving actions, such as violent braking or acceleration, to gain the attention of, or control over, the passengers.

2.2.8 Drivers shall not move passengers from one vehicle to another during a run, except when authorized by the

COR when providing a replacement vehicle or when instructed to do so by the COR. The Driver shall contact the Contract Manager who shall obtain permission from the COR prior to moving passengers from one bus to another.

2.2.9 Drivers shall not back up a vehicle without an adult Ground Guide during the run when students are on board (except in an emergency) and shall not back up the vehicle without an adult Ground Guide in the school’s loading/unloading zone.

2.2.10 During a run, when a vehicle becomes disabled or is delayed because of a traffic accident, the Driver shall contact the CM who shall obtain permission from the COR prior to releasing students to parents or designated authorized individuals that walk or drive to the vehicle’s location. If such release is approved, the Driver shall verify a parent’s or authorized person’s identification card prior to releasing a student to a parent or a designated individual.

2.2.11 Drivers shall thoroughly inspect the passenger compartment immediately after the last stop of each run to ensure no passengers remain in the vehicle. If any passenger remains in a vehicle at the completion of a service, the Driver shall immediately notify the CM who will immediately contact the COR. The passenger(s) shall be safely transported to the location specified by the COR as soon as possible.

2.2.12 Drivers shall check for lost and found articles. Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the COR or STO by the next business

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

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day.

Performance Standard (PS2) – Co-Curricular and Curricular transportation services are provided as outlined in this PWS and on the COR-approved Route List/schedule.

Acceptable Quality Level (AQL2) – 100% compliance with the contract’s requirements.

2.3 Objective 3. Contract, Schedule and Route Management

The Contractor shall provide comprehensive administrative, technical, and operational oversight that ensures 100% compliance with contract terms, optimizes resource allocation, and maintains efficient, safe, and reliable transportation services.

The following listed tasks help the Contractor understand the requirements to meet the objective but are not exhaustive.

The Contractor must develop a complete solution using a performance-based approach.

Supporting Tasks for Requirement (Objective #3):

2.3.1 Task 1: Contract Management:

2.3.1.1 Primary and Alternate Contract Manager: The Contractor shall establish a clear organizational structure to manage all resources and contract requirements effectively. This includes appointing a Primary and Alternate CM to oversee daily operations, ensure compliance, and resolve issues promptly. Written notification of CM and Alternate CM appointments or replacements must be provided to the COR within 5 business days of award or prior to any personnel assuming duties.

2.3.1.1.1 The Primary or Alternate CM shall be located within 30 miles of the installation and must be able to attend face-to-face meetings as required.

2.3.1.1.2 The Primary or Alternate CM must be available to monitor bus loading and unloading zones 2 days per week minimum to ensure compliance efforts are made with the contract and any potential subcontractors.

2.3.1.1.3 The Primary or Alternate(s) CM shall have full authority to act and make immediate decisions for the contractor on all matters relating to the daily operations of this contract. The Primary CM shall have experience in program management, supervision, and transportation management.

2.3.1.1.4 The COR must be able to contact either the Primary or Alternate CM at any time, 24 hours a day, regarding emergencies, severe weather notifications, or other similar urgent non- routine matters. The Primary or Alternate CM must respond to any emergency requirements within 30 minutes. Upon initial call, the Primary or Alternate CM has 30 minutes to arrive at a designated location by the COR to assist, as necessary.

2.3.1.2 Contract Reporting Requirements: The Contractor shall also submit the following deliverables outlined throughout the PWS and in PWS Section 5:

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

• Personnel List

• Bus Stop Time Report

• Student Ridership Count Report

• Vehicle List

• Accident or Incident Reports (to include Child Abuse Reports)

• Student Misbehavior Reports

• Invoices

• Training Memorandums

• Miscellaneous Reports/Data

2.3.2 Task 2: Route Management:

The Contractor shall collaborate with the Government to develop bus schedules, routes, bus stops, alternate temporary routes and stops due to road construction or blocked roads, and safe havens along each route for approval by the COR.

2.3.2.1 Route Schedules: General information and requirements for each route schedule are provided on the route lists. The COR shall provide the Contractor with actual route lists with bus stops and times when services are ordered, and as necessary. All routes and bus stops are subject to review and revision based on changes in student enrollment and/or ridership.

2.3.2.2 Routes: Shall stay within the established Commute Area/Zone and the elapsed time between the first pick up and school drop off, as well as school pick up to the last drop off, shall not exceed 60 minutes in normal instances.

Any route longer than 60 minutes requires a request to be submitted by the Contractor to the COR for review and approval. The Contractor shall promptly notify the COR of any normally traveled routes that become inaccessible due to construction or other causes and shall propose suitable alternative routes for temporary use.

2.3.2.2.1 For Regularly Scheduled AM Routes. Vehicles shall arrive at their designated school no earlier than 5 minutes prior to the Morning Bell Time.

2.3.2.2.2 For Regularly Scheduled PM Routes. Vehicles shall arrive at their designated schools no earlier than 15 minutes but at least 10 minutes before the Dismissal Bell Time.

2.3.2.3 Bus Stops: The Contractor shall ensure vehicles do not depart from bus stops or school loading zones prior to the designated time on the route sheet, except for safety or security reasons, and/or as approved by the

COR.

2.3.2.4 Safe Havens: The Contractor shall identify all suitable Safe Havens along each route.

2.3.2.4.1 Safe Haven is defined as a place that will generally afford at least 15 minutes of cover or concealment until first responders arrive. The concept is to seek cover or concealment by taking shelter in a public place among other people who are present and may deter the threat of attack or to stay safe until it is safe to resume bus movement.

2.3.2.4.2 Safe Haven locations should afford a safe bus parking area in case the students remain on the bus at the Safe Haven location.

2.3.2.5 Projected Bell Times: The COR will provide the Contractor with the current Bell Times, and changes, as necessary. The Government reserves the right to revise the Bell Times to allow for staggered school start/dismissal times.

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

2.3.2.5.1 Extended School Year (ESY): Vehicles shall be provided for up to 20 days during the summer as requested by the COR. Dates for ESY are to be determined each school year by mid-May.

Table 1: Projected Bell Times

West Point Schools:

West Point E.S. (Pre-K - 5) West Point MS (6 - 8)

School Times Grade Range Mon, Tues, Wed, Thu, Fri Pre-Kindergarten (AM) 8:25 am - 11:15 am Pre-Kindergarten (PM) 12:15 pm - 3:15 pm Elementary Schools 8:30 am – 15:10 pm Middle Schools 7:20 am - 2:20 pm

Early Release Elementary Schools 8:30 am – 14:10 pm Middle Schools 7:20 am - 13:20 pm

Note: Early Release Day is normally on Wednesdays. All schools are released 1- hour early on this day.

2.3.2 Task 3: Schedule Adjustments

The Contractor shall accommodate any short-term and long-term schedule adjustments, including but not limited to late morning runs for delayed openings or early releases.

2.3.2.1 Short-Term Schedule Adjustments:

2.3.2.1.1 Unscheduled School Day Schedule Changes:

The Contractor shall have vehicles at the school(s) or inspection point and ready for services within 2 hours of notification by the COR. The COR shall confirm the location with the Contractor.

2.3.2.1.2 Unscheduled School Day Cancellation:

The Government will notify the CM if there is an unexpected school cancellation. If the Government notifies the contractor 12 hours before the first run of the canceled school day, then the contractor will not charge the Government for services not required.

If the Government notifies the Contractor at least 6 hours, but not more than 12 hours before the first run of the canceled day, then the Contractor will receive full consideration for the morning runs only.

If the Government does not notify the Contractor at least 6 hours before the first run of the canceled school day, then the Contractor receives full consideration for all runs not required.

2.3.2.2 Long-term Schedule Adjustment: The Contractor shall implement long-term route schedule adjustments within 2 business days of receipt of a route change request from the COR.

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

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Performance Standard (PS3) – Contractor ensures timely delivery of services and deliverables as well as responds to Government requests within established timelines as defined in the PWS.

Acceptable Quality Level (AQL3) – 100% compliance with the contract’s requirements.

2.4 Objective 4. Transportation Safety, Security and Emergency Management

The Contractor shall ensure the safety, security, and well-being of all student passengers during all phases of school transportation operations. Safety is the highest priority, and all transportation services shall be conducted in a manner that prevents unauthorized access, mitigates safety risks and ensures rapid, effective response to accidents, incidents or security threats.

The following listed tasks help the Contractor understand the requirements to meet the objective but are not exhaustive. The Contractor must develop a complete solution using a performance-based approach.

Supporting Tasks for Requirement (Objective #4):

2.4.1 Task One: Student Passenger Safety and Management

The Contractor shall manage passenger boarding and transit to prevent unauthorized access and ensure student accountability.

2.4.1.1 Passenger Identification: Drivers, Safety Attendant or Safety Aide shall verify authorization by checking the DoWEA-issued bus passes or the COR-provided passenger list. The Contractor shall also implement procedures to visually identify elementary school bus riders to ensure student passengers board their assigned school bus.

2.4.1.1.1 Exceptions: Students with valid passes for other routes may board the bus; however, the CM must notify the COR. Students without passes or not on the passenger listing require COR instruction before boarding. The CM is required to notify the COR for instructions.

2.4.1.1.2 Misbehavior Reporting: If an unauthorized student is allowed on the bus or is missing a bus pass, a School Bus Misbehavior Report (Technical Exhibit 2) must be submitted by the end of the business day for the morning run or by 10:00am the following business day for an afternoon run.

2.4.1.2 Adult Access Control: Only authorized adults (DoWEA officials, Military police, Safety

Attendants/Safety Aides, COR-authorized individuals) may board the bus. Authorization for other adults must be provided by the COR at least 2 hours prior to the run. Drivers shall call Military police if an unauthorized adult refuses to disembark the bus. Drivers shall not continue the route with the unauthorized adult onboard.

2.4.1.3 Specialized Student Release: Release Pre-kindergarten, Sure Start, Kindergarten – 2nd grade and

SPED students only to verified staff, parents or designated caregivers. If no caregiver is present, the Driver must immediately contact the CM who shall contact the COR for instructions.

2.4.1.4 Hazard Management: Stow school-related items (musical instruments, science projects, sports equipment) in designated safe areas (e.g. seat behind the Driver or any other area Driver/Safety Attendant/Safety Aide deems appropriate) to prevent safety hazards. Oversized items can be refused if safe storage is not possible. Items cannot block the aisle or be seated unattended.

2.4.2 Task Two: Vehicle Security Procedures

The Contractor shall protect vehicles against tampering and unauthorized use.

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

2.4.2.1 Vehicle Security Inspections: Before placing a vehicle into service, the Driver and Safety Attendant/Safety Aide, as applicable, shall conduct and document daily pre-run security inspections consisting of an exterior walk-around and interior walk-through to detect signs of forced entry, tampering, or suspicious objects, including potential explosive or incendiary devices. Inspect all exterior and interior compartments, engine compartment, wheel wells, undercarriage, and roof using inspection mirrors and lighting as needed using the School Transportation Security Checklist (Technical Exhibit 1).

2.4.2.1.1 Suspicious Findings: If a suspicious object (e.g. improvised explosive devices) is found, evacuate the area, do not touch the object, and notify the CM. The CM shall determine if Military Police should be notified and/or if a replacement vehicle should be dispatched, then immediately notify the COR.

2.4.2.1.2 Off-Post Inspections: When the route list has identified an off-post location for inspection of the bus, the Contractor shall ensure the bus is at the location at the time prescribed on the route list to allow the Safety Attendant and Driver, as applicable, to inspect the bus.

2.4.2.1.3 Pre-Run Security Inspections: The Contractor shall conduct daily pre-run inspections as follows:

2.4.2.1.3.1 All cellular telephones, mobile devices, and two-way radios shall be powered off prior to and during the inspection to reduce the risk of electronic signal activation of an explosive or incendiary device.

2.4.2.1.3.2 Drivers, Safety Attendant/Safety Aide, as applicable, conduct inspections by opening and closing exterior compartments one at a time and securing the vehicle doors to prevent interior access while exterior searches are conducted. No personnel shall enter the vehicle interior during exterior inspections. Inspections shall follow a deliberate, systematic sequence to ensure complete coverage:

2.4.2.1.3.2.1 Exterior Search: Inspect exterior compartments sequentially, including the engine compartment. Examine for non-standard items or wiring; the driver shall confirm standard equipment as requested. Include wheel wells, undercarriage, and roof areas.

2.4.2.1.3.2.2 Interior Search: Begin at the entrance/stairwell, proceed to the driver’s compartment, then inspect the passenger area from front to rear, left and right, including under and around seats, aisles, and overhead compartments (if equipped).

2.4.2.1.3.3 If indicators of forced entry, tampering, or unidentified objects are discovered, immediately stop the inspection. Move at least 100 meters (328 feet) away from the vehicle before activating any communication device and notify appropriate authorities for assistance.

2.4.1.3 Document and Signage Security:

2.4.2.2.1 Display route signs in vehicle window for daily commute runs only after the pre-run safety and security inspection is complete. Remove route sign after completion of run.

2.4.2.2.2 Remove and store all sensitive documents (e.g. route signs, safety/security inspection checklist, student passenger lists, route lists, and other school transportation documents) in a secure location, even when in a secured parking area (e.g. Contractor’s fence-enclosed motor park, garage, secured US military installation, etc.) when the vehicle is not in use.

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

2.4.1.4 Visibility Standards: Drivers shall ensure compliance with the Formal Visibility Test (Technical Exhibit 3) via annual testing.

2.4.2 Task Three: Personnel Training and Readiness

The Contractor shall ensure that all personnel are fully trained and qualified to identify security threats and maintain a safe environment prior to transporting students.

2.4.2.3 Annual Training Cycle

2.4.3.1.1 Initial Training: All personnel, to include Primary CM, Alternate CM, Drivers, Safety Attendants, Safety Aides, Dispatchers and Trainers) shall complete 3-4 hours of Safety and 3- 4 hours of DoWEA-contracted Security training before the start of each school year, typically between June and August of each year. The Contractor may substitute the firm’s Training Manager for the Alternate CM. CM shall ensure all assigned Drivers Safety Attendants and Safety Aides attend at least one of the DoWEA scheduled security training sessions. New employees, hired after the annual DoWEA contracted security training was conducted, shall be trained by the CM before assuming Driver or Safety Attendant/Safety Aide duties.

2.4.3.1.2 Refresher Safety and Security Training: The Contractor shall provide and conduct a 1-hour internal Security and Safety refresher session annually during the month of January for all personnel performing services under this contract, including Dispatchers, Drivers, replacement Drivers, Safety Attendants, and Safety Aides. The refresher training shall cover the same topics as the annual Security and Safety training session.

2.4.3.1.3 Training Memorandum: The Contractor shall provide a memorandum to the COR within 5 business days of training completion or before services begin, whichever date occurs first, documenting the date, location, instructor, trainee names, and a syllabus of security and safety training topics covered.

2.4.3.2 Security Training Requirements

2.4.3.2.1 Curriculum: Contractor personnel shall attend a government-sponsored security training course covering the Security/Force Protection Module. The purpose of the training is to provide Contractor personnel with knowledge and awareness of basic antiterrorism and crime prevention techniques, tailored to student transportation. Training topics will include:

Introduction to Terrorism Overview of Crimes Against Children Vehicle Inspections Surveillance Detection and Attack Recognition Incident Reporting Security Emergency Response

• Standard Response Protocol

• Military First Responders’ Function

• Actions on Bus During Emergencies

• Safe Havens Use and Locations Protection of Information

2.4.3.2.1.1 Certification: Personnel must pass an end-of-course examination. New

Dispatchers, Drivers, Safety Attendants and Safety Aides employed after the annual Government-sponsored Security Training session must receive interim training by the Contractor before providing services.

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

2.4.3.2.1.2 Material Approval: The Contractor shall submit draft refresher training materials to the COR for approval within 5 days after the effective date of contract award or 5 days after the beginning of each option period, as applicable.

2.4.3.3 Safety Training Requirements

2.4.3.3.1 Curriculum: Contractor shall create and provide Safety training to their Dispatchers, Drivers, replacement Drivers, Safety Attendants, and Safety Aides, covering, at a minimum, the following topics:

Standards of Conduct Vehicle Safety Pre-run Inspections Accident and Incident Procedures and Reporting Safety Procedures Student Management Use of Child Safety Seats Handling Students With Disabilities Loading Zone and Bus Stops Safety Procedures, Familiarization and Operations Emergency Evacuations and Reporting Procedures

2.4.3.3.2 Material Approval: The Contractor shall submit draft training materials to the COR for approval within 5 days after the effective date of contract award or 5 days after the beginning of each option period, as applicable.

2.4.4 Task Four: Emergency Incident Management

The Contractor shall respond to all accidents and incidents with immediate life-safety actions to protect student passengers.

2.4.4.1 Immediate On-Scene Response:

• Contractor personnel shall assess all passengers for injuries and provide First Aid or CPR as necessary.

• Contractor personnel shall immediately contact emergency services (Military Police, Medical, or Fire).

• Contractor personnel shall direct unauthorized passengers to leave the vehicle.

• Contractor personnel shall attempt to control the situation, directing students or authorized passengers to different seats on the vehicle.

• Safety Attendants shall assist Drivers in navigating to Safe Havens or other locations that are suitable to provide refuge to students.

• If necessary, Contractor personnel shall evaluate the bus and maintain strict accountability of all students.

• Contractor personnel shall correct on-the-spot unsafe actions to prevent accidents or injury.

2.4.4.2 Definitions for Response Thresholds:

2.4.4.2.1 Accidents: Any event involving property and vehicle damage or injury to the students, and or authorized riders, regardless of severity. This includes but is not limited to vehicle collisions, hitting pedestrians/animals, evasive driving, or vehicle overturns that result in injury or damage.

2.4.4.2.2 Incidents: Any event that occurs on/around the school loading/unloading zone or during school transportation services that has an adverse effect on either the contract performance or passengers including but not limited to:

• Evasive driving maneuvers (e.g. swerving, slamming on brakes, etc.) which could cause injury to a passenger, pedestrian, or could cause damage to a vehicle or other property

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

• Security threats (e.g. student transportation vehicles are being followed by suspicious vehicles; strangers approaching students at bus stops or on/around school grounds;

strangers questioning the Driver or students about routes, schedules or passengers, bomb threats, etc.)

• Passenger misbehavior with severe impact (e.g. weapons/prohibited items, assault/battery, vehicle vandalism, etc.)

• Medical emergencies requiring professional medical attention (e.g. epileptic seizures)

• External attacks (e.g. gunfire/objects thrown at the vehicle).

• Hijacking of the school vehicle or hostage-taking of a student passenger(s).

• Attempts to force the school vehicle from the road or street

• Unauthorized person(s) boarding the school vehicle and refusing to leave.

• Assault by a person(s) causing grievous harm or injury to a passenger.

• Major vehicle accidents that seriously injure a student passenger(s) requiring immediate help from first responders (Military police, medical, etc.)

• Fire aboard the school vehicle that causes evacuation of student passenger(s)

2.4.5 Task Five: Accident and Incident Reporting

The Contractor shall maintain continuous communication with the Government throughout the lifecycle of an emergency event. The Contractor shall provide information requested and be available to answer questions during an accident or incident investigation conducted by the COR, Student Transportation Office (STO), local law enforcement, DoWEA District and installation Safety Officers.

2.4.5.1 Notification Timeline

2.4.5.1.1 Immediate: Contractor shall provide a telephonic or email report to the COR. The COR will immediately report the incident to the District Force Protection Officer, District Safety Officer and installation security representative.

2.4.5.1.2 Status Updates: The Contractor shall provide situational updates every 30 minutes until the event is resolved.

2.4.5.1.3 Formal Written Report: Submit a comprehensive Accident or Incident Report by the close of business the next duty day. The Government may also require updated reports as needed.

2.4.5.2 Reporting Content

When submitting a formal Accident or Incident Report, the Contractor must include, at a minimum, the following information in the report:

• Event Data: Contract number, route number, date, time and specific location of incident or accident. All available video/audio recordings (dash cam or other) of the accident/incident shall be provided to the COR for review by the DoWEA Safety office for an investigation.

Provided video/audio shall record events from 5 minutes prior to the accident through 5 minutes after.

• Passenger Data: Names of personnel and passengers involved in the accident or incident, plus names of all students on board the vehicle when the accident or incident occurred. The names of all personnel and passengers injured and type of injury, if known, involved in the accident or incident.

• Personnel Data: Names of Driver/Safety Attendant/Safety Aide, their training records (last 12 months), and Driver’s license details (license type, date issued, and expiration date).

• Vehicle Data: Vehicle maintenance records, make, model, manufacture year, and size of the vehicle involved in the accident.

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

• Narrative and Findings: A chronological narrative of events, police findings/citation numbers, and Contractor recommendations for future accident or incident prevention.

Indicate whether police were on the scene. If the police were on the scene, any citations or findings made by the police concerning the accident and any police report numbers.

Performance Standard (PS4) – The Contractor’s performance shall abide by strict adherence to the safety, security, and emergency management outlined in PWS Objective 4. Contract shall maintain the safety and well-being of student passengers as an absolute priority through prevention, mitigation, and response.

Acceptable Quality Level (AQL4) – 100% compliance with the contract’s requirements.

3.0 Constraints

This section includes the parameters under which the Contract must perform the duties of the PWS.

3.1 General Personnel Standards

The Contractor shall ensure all personnel meet the following minimum professional and physical criteria:

3.1.1 Age and Health: Safety Aides and Safety Attendants must be at least 19 years old. All personnel must be free of communicable diseases and physical or mental impairments that hinder the safe performance of duties.

3.1.2 Certifications: Drivers, Safety Attendants, and Safety Aides must hold current First Aid and CPR certifications

(Red Cross…