Attach_III_277-15-0429_QASP.doc

Reference No. 277-15-0429 Attachment 3

Table 2. Quality Assurance Surveillance Plan (QASP)

(Quality Assurance) Standard to be met/allowable deviation

Task 1--Contract management to include cost and time Reimbursement Customer satisfaction Contractor maintains high level of quality assurance, responsiveness to COR & Contracts Officer; reliability, completeness of tasks; contacts COR immediately with any issues or problems. Contractor remains within or below cost estimates; meets time frames identified by COR; notifies COR immediately of any budget issues; no cost overruns.

Contractor responds within 24 hours to COR inquiries 95% of the time.

Timely and accurate reimbursement of participants for allowable expense and consultants fees.

Contractor adheres to guidance provided by COR.

COR & Contracting Officer monitoring deliverables, budget estimates, and invoices.

COR monitoring; records; invoices; reports; and external customer feedback reports.

COR to monitor feedback COR receives no more than 4 valid complaints per 12 months. No more than (2) invoices per 12 months requiring suspension or disallowance due to mistakes, incompleteness, or unallowable costs.

If deficiencies are found, Contractor will provide COR solutions for implementation within 60 days.

The COR shall receive no more than two valid complaints per 6-month period.

Fewer than 4 customer complaints during each contract year, including COR comments.

Final reports are 100% error-free.

COR monitoring

COR reviews and provides comments on reports within 2 weeks of receipt.

Task 3 OMB Clearance Package Perform all task associated with the preparation and revision of the Federal Register Notice (FRN) and necessary OMB clearance package in accordance with the Paperwork Reduction Act of 1995 and 5 CFR 1320.

Timely submission of initial OMB segments, Federal Register Notices, and final OMB package, for review within specified timelines.

Responsiveness, timeliness and completeness in addressing requirements set forth in Approved Evaluation Plan developed in Task 3. Proactive approach in anticipating needs and problems. Care in dealing with compliance issues such as OMB.

COR and OMB Clearance Officer (OCO) monitoring.

COR’s monitoring;

COR’s monitoring;

99% error free document; no more than 3 drafts reviewed before acceptable final is submitted.

Not more than 5 days delay in task schedule; provides sufficient foundation for next task; 100% quality satisfaction for COR.

Not more than 5 day delay in task schedule (if within Contractor’s control). 90% quality satisfaction for COR. COR receives not more than 1 valid complaint concerning interface with other agencies, study respondents, or other stakeholders.

Deliverables 90% customer service satisfaction; not more than a five (5) day delay in task schedule; and no more than two valid complaints per 6-month period.

Task 5 – Develop, Maintain, and Update Web-based Questionnaire

Deliverables 90% customer service satisfaction; not more than a five (5) day delay in task schedule; and no more than two valid complaints per 6-month period.

Task 6 – Development of Analytic Papers

Development of high quality alcohol-related policies at several levels of detail, including descriptive overviews, and detailed characterizations of specific policy provisions and/or scientific finding that are publishable in peer review journals. These analytic papers or journal articles must be able to be used to inform both the Report to Congress, the State Reports and publishable as appropriate.

All papers should demonstrate utilization of a cross-disciplinary team of legal and social science professionals in order to provide comprehensive analysis regarding the prevention and enforcement of underage drinking at federal, state, and local levels.

COR monitoring;

Deliverables 90% customer service satisfaction; not more than a five (5) day delay in task schedule; and no more than two valid complaints per 6-month period.

Task 7 -- Concept Facilitation and Expert Consultants

Identify appropriate experts in topic areas to provide data analysis and information relevant to the development of RTC and SR.

Provide a knowledgeable consultant to provide data analysis and information to develop and or update the RTC. Ensure that consultants submit requested material in a timely manner.

COR monitoring;

Deliverables; internal and external customer feedback.

90% customer service satisfaction; not more than a five (5) day delay in task schedule; and no more than two valid complaints per 6-month period.

Task 8 – Meeting & Workshop Facilitation

Deliverables; internal and external customer feedback.

90% customer service satisfaction; not more than a five (5) day delay in task schedule; and no more than two valid complaints per 6-month period.

Contractor prepares a transition plan for review four months prior the end of the contract.

Transition plan includes, transfer of government property, files, electronic files, software etc. and proposes to COR ideas in plan implementation.

In addition, Contractor will state what methodology they will use to retain their files to the terms and conditions of the contracts. (i.e., location of file storage, contact person & telephone)

All deliverables (reports, software, etc.) are delivered to COR/CS/CO within 30 days of contract end date.

Contractor provides the COR and CO will a list of all outstanding issues under the contract within 60 days of contract end date.

Turnover to new contractor occurs on time, including all critical documentation, software and training assistance

COR/CS/CO will provide guidance, instructions and guidelines.

COR/CS/CO will review and make comments to transition plan.

COR monitoring COR monitoring COR monitoring Contractor adheres to guidance given by COR/CS/CO.

Follow all guidelines, procedures, and clearances.

Contractor will implement comments provided by COR/CS/CO.

Contractor implements plan with minor intervention from

COR/CS/CO.

COR monitors turnover activities without undue effort and new contractor and government acknowledge effective completion of turnover