RFP_277-15-0424 _Attachment_2 _QASP.doc
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RFP No. 277-15-0424 Attachment 2 QASP
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RFTOP No. 277-15-0424
Attachment 2
Quality Assurance Surveillance Plan Health Communications and Marketing (HCM) for Public Engagement
| Required Tasks |
| Performance Standards |
| Method of Quality Assurance Surveillance |
| Standard to be met/allowed deviation |
Task 1 Management Requirements Overall Contract
Management
High level of quality, comprehensive coverage, innovation and creativity, and timeliness of work plans, reports, submissions, and contract management.
Contractor maintains high level of Quality Assurance, reliability responsiveness, customer service and provides services within budget.
COR monitoring, deliverables COR and C.O./C.S. monitoring; Deliverables; internal customer feedback Contractor does not deviate from approved work plans. Plan has no more than one round of revisions.
Timeliness in accordance with SOW.
90% customer
Satisfaction.
Task 2 Reporting Requirements
| Comprehensive, high quality and timeliness. |
| COR monitoring, deliverables |
| 100 % on time delivery (in accordance with quantities stated in SOW) unless in writing by COR. |
Task 3
Materials/Content Development (Communication/Production)
| High level of quality, comprehensive coverage, innovation and creativity, and timeliness of submission. Timeliness in accordance with SOW. Adherence to Section 508 Guidelines. |
| COR monitoring, deliverables |
| 95% error free. No more than two (2) rounds of revisions. Materials submitted within agreed upon deadlines. |
Customer satisfaction. No more than one (1) complaint in in a six month period.
Task 4 Editorial, Graphics and 508 Compliance Services
| High level of quality, comprehensive coverage, innovation and creativity, and timeliness of submission. Timeliness in accordance with SOW. |
| COR monitoring, deliverables, |
| 95% error free. No more than two (2) rounds of revisions. Materials submitted within agreed upon deadlines. |
Customer satisfaction. No more than one (1) complaint in a six month period.
Task 5
Web Content Development, Maintenance, and Promotion Adherence to SAMHSA web content guidelines and the HHS style guide. Error-free, 508 compliant. Promotional efforts are cost-effective.
| COR monitoring, deliverables |
| 95% error free. No more than two (2) rounds of revisions to web content. Scheduled maintenance occurs on agreed upon deadlines. Promotional efforts demonstrate a measurable increase in web traffic, benchmarks to be determined during planning phase. |
Task 6
Special Projects with Partnerships
| Comprehensive, systematic, and innovative approach to management and implementation of special projects. Goal-oriented approach to the establishment, coordination, and maintenance of partnerships to advance communications efforts. |
| COR monitoring, deliverables |
| 95% error free. No more than two (2) rounds of revisions to project designs and deliverables. Ongoing coordination and monitoring of partnership communications. |
Task 7 Evaluation
| Develop of OMB Package; adherence to GPRA requirements for selected activities. Identify, capture, and assess metrics across all HCM activities (e.g., web, social media, and external engagement). |
| COR monitoring, deliverables |
| 95% error free. No more than two (2) rounds of revisions. Package meets OMB Standards. Achieve at least an 85% participant response rate from survey. Progress and final evaluation reports will accurately reflect the scope and breadth of the activities and will be completed within agreed upon deadlines. |
Task 8 Public Engagement Activities/Technical Assistance
Comprehensive, high quality and timeliness.
| COR monitoring, deliverables |
| 95% error free. No more than two (2) rounds of revisions to plans and products. Materials submitted according to agreed upon deadlines. Ongoing monitoring and support services are provided. |
Task 9 Transition Plan at End of Contract Transition plan includes, transfer of government property, files, electronic files, software etc. and proposes to COR ideas in plan implementation.
In addition Contractor will state what methodology they will use to retain their files to the terms and conditions of the contract (i.e., location of file storage, contact person & telephone).
All deliverables (reports, software, etc.) are delivered to COR/CS/CO within thirty (30) days of contract end date.
Contractor provides the COR and CO will a list of all outstanding issues under the contract within sixty (60) days of contract end date.
Turnover to new contractor occurs on time, including all critical documentation, software and training assistance.
COR/CS/CO will review and make comments to transition plan.
COR monitoring.
COR monitoring, deliverables
Contractor implements plan with minor intervention from
COR/CS/CO.
COR monitors turnover activities without undue effort.
COR receives all deliverables prior to contract end date.
New contractor and government acknowledge effective completion of turnover.
Optional Task 10 Cross-Promotional Support High level of quality, comprehensive coverage, innovation and creativity, and timeliness of submission. Timeliness in accordance with SOW. Adherence to Section 508 Guidelines (if applicable).
Contractor remains within or below cost estimates; meets deadlines; notifies COR immediately of any budget issues; does not incur cost overruns.
| COR monitoring, deliverables |
| 95% error free. No more than two (2) rounds of revisions. Materials submitted in accordance with agreed upon timelines. |
Customer satisfaction. No more than one (1) complaint in a six month period.
Optional Task 11 Single State Agency Support High level of quality, comprehensive coverage, innovation and creativity, and timeliness of submission. Timeliness in accordance with SOW. Adherence to Section 508 Guidelines (if applicable).
Contractor remains within or below cost estimates; meets deadlines; notifies COR immediately of any budget issues; does not incur cost overruns.
| COR monitoring, deliverables |
| 95% error free. No more than two (2) rounds of revisions. Materials submitted in accordance with agreed upon timelines. |
Customer satisfaction. No more than one (1) complaint in a six month period.
Optional Task 12 Materials Development
High level of quality, comprehensive coverage, innovation and creativity, and timeliness of submission. Timeliness in accordance with SOW. Adherence to Section 508 Guidelines (if applicable).
Contractor remains within or below cost estimates; meets deadlines; notifies COR immediately of any budget issues; does not incur cost overruns.
| COR monitoring, deliverables |
| 95% error free. No more than two (2) rounds of revisions. Materials submitted in accordance with agreed upon timelines. |
Customer satisfaction. No more than one (1) complaint in a six month period.
Optional Task 13
Web Content Development and Promotion
| High quality, audience appropriate content will be tailored for use on the various communication platforms. |
| COR monitoring, deliverables |
| 95% error free. No more than two (2) rounds of revisions. Content will be submitted in accordance with agreed upon timelines. |
Optional Task 14
Presentation and Rapid Response Support Visually appealing, accurate/reflective of current data & science, audience appropriate PPTs and talking points.
| COR monitoring, deliverables |
| 95% error free. No more than one set of revisions. Content will be submitted in accordance with agreed upon timelines. |
Contractor responds within 24 hours to COR inquiries 95% of the time.
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