270-12-0390 QASP.docx

RFP No. 270-12-0390 “National Center on Substance Abuse and Child Welfare” Attachment No. 2

Quality Assurance Surveillance Plan on National Center on Child Welfare and Substance Abuse

Required Services/Tasks

Performance Standards

Method of Surveillance (QA)

Standards to be met/allowable deviations

Maximum annual payment fee

Task 1: Project Management and Reporting

Deliverable schedule as specified in contract

COR and Contracting Specialist monitoring

One delay per 12-month period

TBD

Task 2: Technical Assistance

Contractor is seen as a valuable, balanced resource for both CW and SA fields.

Delivery of high quality technical assistance and guidance; development of visible and valuable presence in the child welfare and substance abuse fields.

COR and feedback from field

90% satisfaction rate, including COR comments.

Task 3: Training

Contractor organizes and conducts web based training and grantee meetings that are valuable for the intended audience and useful to the government

COR and feedback from field

90 % satisfaction rate, including COR comments

Task 4: Information Dissemination

Contractor shall prepare high quality Power Point presentations and written materials

COR monitoring

90% on-time delivery; few modifications required

Task 5: Update and Maintain Website

Contractor works with SAMHSA on a smooth transition to SAMHSA web requirements. Improvements made to use of the site.

COR monitoring

90% satisfaction rate, including COR comments and user feedback

TBD

Task 6: TA for CAM

Task 7: TA for RPGs

10. Customer Satisfaction

Contractor adheres to guidance provided by COR

COR and customer feedback

90% customer satisfaction rate, including COR comments

11. Overall contract management, to include cost and time

Contractor maintains high level of quality assurance, responsiveness to COR and Contract Specialist; reliability, completeness of tasks; contacts COR immediately of any issues or problems. Contractor remains within or below cost estimates; meets time frames identified by COR; notifies COR immediately of any budget issues, no overruns.

COR and Contracting Specialist monitoring; deliverables; budget estimates; invoices and reports

COR receives no more than 4 valid complaints per 12 months. No more than 1 invoice per 12 months requiring suspension or disallowance due to mistakes, incompleteness or unallowable costs.