26Q0014 ANNEX A PWS.docx

PERFORMANCE WORK STATEMENT or STATEMENT OF WORK

NCTAMS LANT

Base Communications Office (BCO) Corpus Christi Texas Performance Work Statement (PWS) For Local Exchange Services (LEC)

1.0 INTRODUCTION: This Site-Specific Statement of Work (SS- SOW) provides the requirements for lease local exchange access commercial network service, path/interface to the Public Switch Telephone Network (PSTN) supporting simultaneous access, transmission and switching of voice, data and image services.

a. Telephone Switching Systems:

(1) NAS Corpus Christi is serviced by an AVAYA CS1000M digital switching system, located in building 112. The software package is Succession 5.0.

b. The primary LD carrier serving NAS Corpus Christi Texas is Enterprise Infrastructure Solutions (EIS) under the GSA contract.

c. Monthly call volumes for the two-way trunks on an estimated basis are 100% saturated during peak hours.

d. Average call duration time is 3-5 minutes.

e. Industry Standard Common Channel Signaling (CCS).

f. Peak calling hours are 0800-1000 and 1300-1400 Monday – Friday

2.0 BACKGROUND NAS Corpus and NAS Kingsville serves as a cornerstone of military aviation, leveraging a strategic network of auxiliary airfields—including Waldron Field, Cabaniss Field, and Navy Outlying Landing Field (NOLF) Orange Grove to provide an unparalleled training environment for the next generation of aviators

3.0 SCOPE OF WORK:

3.1.1 This Site-Specific Statement of Work (SS- SOW) provides the requirements for lease local exchange access commercial network service, path/interface to the Public Switch Telephone Network (PSTN) supporting simultaneous access, transmission and switching of voice, data and image services, see appendix A. This is a combined synopsis/solicitation for commercial items prepared for and services shall be provided at Naval Air Station Corpus Christi TX. NAS Corpus Christi, Naval Air. Trunk service shall terminate on the Navy’s Avaya CS1000M Multi-group (MG) Private Branch Exchange (PBX), Telephone switching platform. The Contractor shall possess the demonstrated capability to engineer, implement, and integrate modernized telecommunications solutions, including the seamless transition from legacy voice/data systems to advanced IP-based infrastructure. This includes upgrading network nodes, transmission media, and communication channels while ensuring zero mission degradation and compliance with current Security Technical Implementation Guides (STIGs).

Avaya CS1000M Expertise: The contractor shall provide a minimum of two (2) Level III PBX Technicians who possess active Avaya Certified Support Specialist (ACSS) credentials. This is the only measurable means to ensure the technician can program the Multi-group (MG) platform without voiding existing Navy maintenance agreements.

Fiber/Copper Validation: All "transmission media" upgrades (Task 5) must be performed by Level II Installers validated through BICSI (Building Industry Consulting Service International) certifications.

Cybersecurity Mandate: In accordance with SECNAV M-5239.2, all personnel performing Security Technical Implementation Guide (STIG) verification must provide a CompTIA Security+ CE certificate and a record of completed DISA STIG training.

Transition Performance: The Level III Network Architect must provide three (3) past performance references demonstrating a "Seamless Transition" of at least 500+ DID lines from legacy TDM to IP-based infrastructure within the last 5 years.

3.1.2 These are the tasks that the contractor shall accomplish

1. Local Exchange Access Services: Secure and provide the commercial network service and path/interface to the Public Switch Telephone Network (PSTN)

2. Support Multi-Media Transmission: Establish a network capable of supporting simultaneous access, transmission, and switching of voice, data, and image services.

3. Terminate Trunk Services: Install and terminate trunk services on the Navy’s Avaya CS1000M Multi-group (MG) Private Branch Exchange (PBX) located in Building 112.

4. Engineer Modernized Solutions: Design and engineering telecommunications solutions that integrate advanced IP-based infrastructure

5. Upgrade Network Infrastructure: Perform necessary upgrades to network nodes, transmission media, and communication channels

6. Execute Seamless Transition: Implement a transition from legacy voice/data systems to the new infrastructure with zero mission degradation

7. Ensure Security Compliance: Verify that all integrated solutions and upgrades comply with current Security Technical Implementation Guides

8. Interface Remote Locations: Terminate and interface all other exchange services at the specific locations designated in the SS-SOW Appendix A

9. Perform Installation and Cutover: Complete all site-specific installation and cutover requirements as detailed in this SOW.

3.1.3 These task clarification and resource matrices will provide requirements needed for the contractor to accomplish.

Integrated Task Clarification & Resource Matrix

3.1.4

1. Mission Necessity and Operational Impact Continuation of the Local Exchange Services (LES) contract is fundamental to the execution of this Command’s primary mission and provides the requisite infrastructure for daily flight operations. Reliable commercial telecommunications serve as the primary conduit for critical voice and data exchanges between aircrews, maintenance control, air traffic facilities, operations centers, and higher headquarters. These capabilities are mandatory to synchronize flight scheduling, disseminate real-time meteorological data and Notice to Air Mission, execute aircraft launch and recovery, and maintain robust Command and Control (C2) throughout all operational phases.

2. Technical Complexity and Contractor Suitability The underlying infrastructure provides assured dial tone, E911 access, and secure connectivity to mission-critical systems that cannot be replicated via organic or ad-hoc communication methods. Integration with the Navy’s Avaya CS1000M Multi-group PBX and the transition to modernized IP-based solutions require a level of technical specialization—including manufacturer-specific certifications (e.g., Avaya ACSS) and specialized diagnostic tooling—that exceeds standard organic capabilities. Utilizing specialized contractor support at the projected cost is justified by the requirement for a "surge" workforce of qualified Subject Matter Experts (SMEs) to execute complex cutovers (Task 9) with zero mission degradation. This approach allows the Government to leverage external depth of experience for technical execution while maintaining inherently governmental oversight for final security risk acceptance and engineering approval. This effort represents a mission-critical utility service essential to the Command’s statutory responsibility to organize, train, and equip forces. Formalizing this requirement through a highly defined, task-specific contract is the only responsible means to ensure uninterrupted communications, comply with FAA/DoD safety mandates, and preserve total operational readiness.

3.2 Location of Performance, The primary demarcation points:

3.3 Proposed Period of Performance

The Navy will be able to modify the quantity and type of connectivity services provided by the Contractor at any time during the contract period without associated penalties. The initial contract period will be from:

Period of Performance: 01 April 2026 to 31 March 2027 Hours of Operation Standard performance hours are established as 0700 to 1630, Monday through Friday, including Federal Holidays. Any requirement for contractor support outside of these prescribed hours requires formal written coordination and prior approval from the Contracting Officer’s Representative (COR)/Technical Point of Contact (TPOC) or the Contracting Officer (KO). Unauthorized overtime or after-hours work performed without such approval shall be at the contractor’s financial risk and is not subject to Government reimbursement.

3.4 There is no Government Furnished Material (GFM)

3.5 There is no Contractor Furnished Material (GFM)

4.0 QUALITY CONTROL SURVEILLANCE PLAN (QASP)

Methods of Surveillance The COR/TPOC will use the following methods to monitor performance:

· 100% Inspection: Used for high-risk, mission-critical tasks where failure cannot be tolerated, such as the initial cutover and E911 functionality.

· Random Sampling: Used for routine or recurring maintenance items, such as testing random subscriber lines for proper call blocking features.

· Periodic Inspection: Used for tasks that occur on a set schedule, like reviewing monthly call volume reports or the project schedule.

· Customer Feedback: The Telecommunications Coordination Officer (TCO) will rely on any immediate performance concerns regarding service quality or response times Documentation and Reporting

The COR/TPOC will document all surveillance activities.

· Unacceptable Performance: Nonconforming services will be documented, and the contractor will be notified within 24 hours to initiate corrective action without additional cost to the Government.

· Corrective Action: The contractor shall provide documentation of corrective action taken within the timeframe allotted by the COR/TPOC. Persistent failure to meet AQLs may result in negative entries in the Contractor Performance Assessment Reporting System (CPARS)

5.0 Conditions Found:

5.1.1 If while performing services there are conditions found that require repair/replacement and directly tie to this scope of work, the contractor shall submit a Condition Found Report to the COR/TPOC and the Contracting Officer. Condition Found Report shall identify the conditions with a statement identifying the discrepancy and proposed remedy along with a full price quote of required additional service. No additional service shall take place prior to Contracting Officer approval.

5.1.2 If COR/TPOC or Contracting Officer determines the Condition Found does not warrant additional services, contractor shall continue with original scope of work.

5.2 Safety section.

Compliance with Regulations: The Contractor shall comply with all Occupational Safety and Health Administration (OSHA) standards (specifically 29 CFR Part 1910 and 1926 for general industry and construction), as well as the Department of the Navy (DoN) OSH standards outlined in OPNAVINST 5100.23G and DoDI 6055.01.

Work Environment: The Contractor shall provide a safe and healthful work environment for their employees and shall take immediate steps to correct unsafe workplace conditions.

Stop Work Authority: All employees shall be authorized and instructed to stop work immediately if an unsafe condition or hazard is discovered, without fear of reprisal.

Safety Plan: The Contractor shall submit a written Safety Plan and a Job Hazard Analysis (JHA) for high-risk activities, particularly those involving heights, confined spaces, and electrical work, to the COR/TPOC for review prior to commencement of work.

5.3 Contract deliverable

Plans and Procedures

· A written description of the trouble reporting and escalation procedure, including contact telephone numbers

· A Quality Control Program (QCP) plan (implicit, as a Quality Assurance Safety Plan is developed from it).

· A formal project schedule detailing installation and cutover timelines Reports and Data

· Progress status reports during problem resolution efforts

· Traffic analysis reports/studies (minimum one per year)

· Statistics of traffic demands, usage, outages, and traffic pattern summaries

· Personnel Security Documentation

· The Contractor's Facility Security Officer (FSO) must submit several specific documents for each employee at least 30 days prior to work start date:

· Contractor Employee Profile Sheets

· Proof of U.S. Citizenship

· Completed Standard Form 86 (SF86) via e-QIP system

· Electronic fingerprints submission receipt

· Completed Optional Form (OF) 306

· Resume or equivalent documentation of experience

· Completed and approved System Authorization Access Request Navy (SAAR-N) form

· IA Training Certificates (e.g., Cyber Challenge completion)

· Privileged Access Agreement (PAA) forms (if applicable)

· Visit Authorization Letters (VALs) post-vetting completion

· Services and Physical Deliverables

· Provision of the commercial network service and physical path/interface to the PSTN

· Installation and termination of trunk services on the Navy’s Avaya CS1000M PBX located in Building 112

· Provision of all subscriber line basic services (dial tone, 911/311 access, call blocking features, caller ID, etc.

· Installation of contractor-provided transmission equipment at each demarcation point

· Completion of installation, circuit assignments, testing, records management, and final Government acceptance documentation NLT 150 calendar days after award.

5.4 Sanitation and space cleanliness directions

6.0 CANCELLATION/OTHER CONDITIONS

6.1 This contract may be cancelled in whole or in part with a 30-day written notice from the Contracting Officer. If this tasking is cancelled, the U.S. Government shall be liable only for payment of services received before the effective date of the termination.

6.2 The contractor must be aware of contingencies. Due to the emergent nature of exercise and real-world communications requirements and schedules, adjustments in the amount of labor, overtime and other resources needed to complete the task may be required.

7.0 BASE ACCESS/SECURITY

7.1 Security Requirements

Personnel Security Requirements U.S. Citizenship is required for all Contractor personnel performing under this contract. Foreign Nationals shall not be permitted on the contract. Contractor functions involve delivery of service to support the Department of the Navy mission requiring confidence or trust. Per ALNAV 005/16, Implementation of the 2012 Federal Investigative Standards; Tier 3, requested on SF86, is the minimum background investigation required for all Contractors who occupy a non-critical sensitive position. Contractor positions under this contract are designated National Security Non-Critical Sensitive/Information Technology Level II requiring the Tier 3 background investigation. The criterion for investigative requirements is based on the need for continuous and un-escorted access to sensitive and/or critical infrastructure, Department of the Defense (DoD)/Department of the Navy (DoN) information systems, and/or data in the performance of duties/tasks. Contractor personnel shall have the required personnel security investigations as specified in this contract at work performance start date.

In accordance with DoDM 5200.02, the government shall process the required Personnel Security Investigations for Contractor employee’s when there is not a requirement for access to classified information in supporting a U.S. Government requirement in accordance with DoD 5220.22R and Volume 3 of DoDM 5200.22 Chapter 5. All Contractor employees shall in-process/out-process with the Navy Commands’ Security Manager and shall be responsible for completing required security documentation identified by the Navy Commands’ Security Manager for the completion of the required security in-processing/out processing.

The Contractor/Facility Security Officer (FSO) shall provide the following information for “each” Contractor employee performing under this contract in support of the required security vetting / in processing. These required items shall be forwarded to the Navy Command's Security Manager for processing at least 30 days prior to the individual employee’s anticipated date for reporting for duty. The Navy Command’s Security Manager shall review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy Command’s Security Manager may render the contract employee ineligible for the assignment. A favorable review of the questionnaire and advance fingerprint results are required as an interim measure prior to the contract employee start date. An unfavorable determination made by the Navy Command’s Security Manager is final and such a determination does not relieve the Contractor from meeting any contractual obligation under the contract.

1. Contractor Employee Profile Sheet.

a. Full Name

b. Social Security Number

c. Date of Birth

d. Place of Birth

1) If U.S. Naturalized, provide a certified copy of US Naturalization Certificate or US Passport e. Contractor Personnel email address for Electronic Questionnaires for Investigations Processing (e-QIP) system processing

f. NCTAMS LANT BCO Location(s) where Contractor employee(s) shall be performing work

g. Functions to be performed by each Contractor employee, identify if Contractor shall have SYSADMIN privileged access.

h. Contractor personnel contact information (i.e. email address) for establishment of eQip.

The Navy Commands’ Security Manager shall initiate eQIP request for completion of required Tier 3 background investigation upon receipt of Contractor personal information listed in para 1 (above).

4. Electronic Fingerprints. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit electronic fingerprints for processing of the required Tier 3 background investigation by the Navy Commands’ Security Manager.

a. FSO shall notify the Navy Commands’ Security Manager when fingerprints have been completed; provide date and location where fingerprints were conducted.

b. Fingerprints shall be conducted within five (5) days from date of e-QIP initiation.

5. Optional Form (OF) 306. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit an OF 306 for processing of the required Tier 3 background investigation by the Navy Commands’ Security Manager. Provide a fully completed and “signed/dated” OF 306 for each Contractor personnel. The OF 306 Form can be obtained via the Office of Personnel Management (OPM) website at: https://www.opm.gov/forms/pdf_fill/OF0306.pdf. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission to Navy Commands’ Security Manager.

a. The OF 306 is conducted as part of a local records check IAW the DoN's Continuous Evaluation program and is required in support of the Tier 3 background investigation IAW ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16).

b. The OF 306 Form shall be completed in its entirety, with printed name, signed and dated. Any unsigned pages shall delay processing as information is not considered certified true and correct by the applicant.

6. Resume or equivalent. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit a resume or equivalent for processing of the required Tier 3 background investigation by OPM. Provide a recent /updated resume (or equivalent) for each Contractor personnel. ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16) applies.

7. SAAR-N. Completion and approval of a System Authorization Access Request Navy (SAAR-N) forms required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR/TPOC shall sign the SAAR-N as the "supervisor". The SAAR-N shall be forwarded to the Navy Commands’ Information Systems Security Manager via the COR/TPOC prior to being granted access to any DoD/DoN information systems.

a. Provide a fully completed and “signed/dated” System Authorization Access Request- Navy (SAAR-N) form for each Contractor personnel granted access to any DoD/DoN Information System. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission.

b. Complete Information Assurance (IA) Training. Annotate date of completion on SAAR form, block ten. Go to the DISA website to complete: http://iatraining.disa.mil/eta/cyberchallenge_v4/launchPage.htm

c. Provide a copy of the IA Training Certificate with the fully completed /signed/dated SAAR-N.

d. The SAAR-N form shall be completed with printed name, signed and dated. Any unsigned/dated pages shall delay processing as information is not considered certified true and correct by the requester.

Note: SAAR-N Form may be obtained via the following web link:

- Period of Dates of Visit (cannot exceed 12 months or expiration of contract, whichever comes first) - Identify "Location" or "Concentrated Work Area" where each individual shall be providing maintenance coverage.

Example: By site – NAS Corpus Christi TX Bldg. 112 etc. or By Area – NAS Corpus Christi TX etc.

10. FSO and COR/TPOC are to notify the Navy Commands’ Security Manager if any assigned Contractor personnel have terminated position with company and/or are no longer supporting contract. A new VAL is required to be submitted removing Contractor no longer supporting subject contract.

11. Submit all required documentation to the Navy Commands’ Security Manager via the COR/ACOR/TPOC. All documentation shall be submitted via digitally signed and encrypted email or via the Safe Access File Exchange (SAFE) portal located at: https://safe.amrdec.army.mil/safe/. Designated COR/ACOR/TPOC are certified as having a Need-to-Know for the handling and processing of PII information.

12. NCTAMS LANT Points of Contact: POC’S shall be made available upon award of the contract.

The Navy Command’s Security Manager shall forward the required forms to OPM for processing. Once the investigation is complete, the results shall be forwarded by OPM to the DoN Central Adjudication Facility (CAF) for a position of trust determination. When a favorable determination is not made, Contractor employees shall not be permitted to work on this contract effort, and if already working on the contract, shall be removed immediately.

The potential consequences of any requirements under this clause including denial of access for a proposed Contractor employee who fails to obtain a favorable trustworthiness determination in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees in support of contract. The Contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have physical access to a federally controlled facility and/or access to a federally controlled information system/network and/or access to government information.

8.0 CONTRACTOR PERSONNEL

8.1 STANDARDS OF BEHAVIOR: Contractor personnel shall present a neat, clean and professional appearance as generally observed in a professional setting and shall adhere to the US Navy’s no smoking policy. Smoking is allowed only in designated areas where it does not compromise the rights of non-smokers.

8.2 PERSONNEL REMOVAL: Government rules, regulations, laws, directives, and requirements which are issued during the contract term relating to law and order, installation administration, and security on the installation shall be applicable to all contractor employees or representatives who enter the installation. Violation of such rules, regulations, laws, directives, or requirements may result in the command removing personnel from the base. Removal of employees does not relieve the contractor from the responsibility for the work defined in this contract.

8.3 REMOVAL BY INSTALLATION COMMANDER: The Installation Commander may bar an individual from the installation for conduct determined to be contrary to good order, discipline, or installation security.

8.4 REMOVAL BY CONTRACTING OFFICER: The Contracting Officer may require the contractor to remove any employee, working under this contract, for reason of misconduct or security. Contractor employees shall be subject to removal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the government.

8.5 GENERAL/MISCELLANEOUS INFORMATION (Informational Purposes Only):

8.5.1 Identification of Employees: The Contractor shall be responsible for furnishing identification cards to its employees as may be approved and directed by the Contracting Officer’s Representative. The Contractor shall require its employees to display this identification at all times. Upon release of any employee, the Contractor shall immediately take procession of the prescribed identification card.

8.5.2 Transportation: The contractor shall provide contractor-owned vehicle/transportation for use during working hours. Only contractor’s employees who possess a valid U.S. motor vehicle operator’s identification card shall operate the vehicle. All contractor motor vehicle operators must comply with traffic safety program set forth in OPNAV Instruction 5100.12.

8.5.3 The Secretary of the Navy has determined that the illegal possession and use of drugs and paraphernalia by civilian and contract employees in the military setting contributes directly to military drug abuse and undermines command efforts to eliminate drug abuse among military personnel. The policy of the Department of the Navy, including the Marine Corps, is to deter and detect drug offenses by civilian and contract employees on military installations. Measures to be taken to identify drug offenses on military installations, and to prevent introduction of illegal drugs and paraphernalia include routine, random inspections of vehicles and personal possessions on entry or exit, with drug detection dog teams, when available. Where there is probable cause to believe that a civilian or contract employee on board a Naval or Marine Corps installation has been engaged in use, possession, or trafficking of drugs, that employee may be restricted or detained for the period necessary until that employee can be removed from the installation or can be turned over to local law enforcement authorities having jurisdiction, as appropriate. When illegal drugs are discovered during an inspection or search of a vehicle operated by a civilian or contract employee, the employee and vehicle may be detained for a reasonable period of time necessary to turn the employee and the vehicle over to appropriate civil law enforcement officials; action may be taken to suspend, revoke, or deny installation driving privileges. Implicit with the acceptance of this contract is the Contractor’s agreement to comply with Federal statues, laws, and regulations, including those regulations issued by the commander of the military installation.

9.0 POINTS OF CONTACT

9.1 COR/TPOC: TBD ARO

9.2 KO: Robert Joas robert.p.joas.civ@us.navy.mil / 757-400-9733

APPENDIX A

REQUIRED LOCAL COMMERCIAL COMMUNICATIONS SERVICES AT CUTOVER

Local services, required from the Contractor, are initial installation and cutover service requirements for the Government under the scope of this contract. The Contractor shall provide the following baseline of local commercial communications services for NAS Corpus Christi TX at cutover. The quantity of these initial service requirements is incorporated below. Additional services can be added at any time.

Local Exchange Business Access Lines (B-1). NAS Corpus Christi TX (Total: 12)

DEMARCATION LOCATIONS:

CABANISS FIELD: 100 Cabaniss Field, Corpus Christi, TX 78415 NAS: 240 Tarawa Street, Corpus Christi, TX 78419 WALDRON FIELD: 3604 Waldron Road, Corpus Christi, TX 78418

CIRCUIT

I.D.

10.3 Points of Contact:

Fred Celaya - (O)_361.961.2552/ Freddy.a.celaya.civ@us.navy.mil Antonio Atkinson – (O) 361.961.3808/(M)361.228.1657/ Antonio.atkinson1.civ@us.navy.mil Paul Awong – (O) 817.782.7400/(M) 253.226.1198/ Paul.d.awong.civ@us.navy.mil Kurt Miskimen – (O) 361.516.6700/(M) 361.488.8600/ Kurt.r.miskimen.civ@us.navy.mil

PERFORMANCE WORK STATEMENT or STATEMENT OF WORK

NCTAMS LANT

Base Communications Office (BCO) Kingsville Texas Performance Work Statement (PWS) For Local Exchange Services (LEC)

1.0 INTRODUCTION: This Site-Specific Statement of Work (SS- SOW) provides the requirements for lease local exchange access commercial network service, path/interface to the Public Switch Telephone Network (PSTN) supporting simultaneous access, transmission and switching of voice, data and image services.

a. Telephone Switching Systems:

(1) NAS Kingsville Texas is serviced by an AVAYA CS1000M digital switching system, located in building 2740. The software package is Succession 5.0.

b. The primary long-distance carrier serving NAS Kingsville Texas is Enterprise Infrastructure Solutions (EIS) under the GSA contract.

c. Monthly call volumes for the two-way trunks on an estimated basis are 100% saturated during peak hours.

d. Average call duration time is 3-5 minutes.

e. Industry Standard Common Channel Signaling (CCS).

f. Peak calling hours are 0800-1000 and 1300-1400 Monday – Friday

2.0 BACKGROUND: NAS Kingsville serves as a cornerstone of military aviation, leveraging a strategic network of auxiliary airfields—including Navy Outlying Landing Field (NOLF) Orange Grove to provide an unparalleled training environment for the next generation of aviators

3.0 SCOPE OF WORK:

3.1.1 This Site-Specific Statement of Work (SS- SOW) provides the requirements for lease local exchange access commercial network service, path/interface to the Public Switch Telephone Network (PSTN) supporting simultaneous access, transmission and switching of voice, data and image services, see appendix B. This is a combined synopsis/solicitation for commercial items prepared for and services shall be provided at Naval Air Station Kingsville TX. (NAS Kingsville), Naval Air. Trunk service shall terminate on the Navy’s Avaya CS1000M Multi-group (MG) Private Branch Exchange (PBX), Telephone switching platform. The Contractor shall possess the demonstrated capability to engineer, implement, and integrate modernized telecommunications solutions, including the seamless transition from legacy voice/data systems to advanced IP-based infrastructure. This includes upgrading network nodes, transmission media, and communication channels while ensuring zero mission degradation and compliance with current Security Technical Implementation Guides (STIGs).

Avaya CS1000M Expertise: The contractor shall provide a minimum of two (2) Level III PBX Technicians who possess active Avaya Certified Support Specialist (ACSS) credentials. This is the only measurable means to ensure the technician can program the Multi-group (MG) platform without voiding existing Navy maintenance agreements.

Fiber/Copper Validation: All "transmission media" upgrades (Task 5) must be performed by Level II Installers validated through BICSI (Building Industry Consulting Service International) certifications.

Cybersecurity Mandate: In accordance with SECNAV M-5239.2, all personnel performing Security Technical Implementation Guide (STIG) verification must provide a CompTIA Security+ CE certificate and a record of completed DISA STIG training.

Transition Performance: The Level III Network Architect must provide three (3) past performance references demonstrating a "Seamless Transition" of at least 500+ DID lines from legacy TDM to IP-based infrastructure within the last 5 years.

3.1.2 These are the tasks that the contractor shall accomplish

1. Local Exchange Access Services: Secure and provide the commercial network service and path/interface to the Public Switch Telephone Network (PSTN)

2. Support Multi-Media Transmission: Establish a network capable of supporting simultaneous access, transmission, and switching of voice, data, and image services.

3. Terminate Trunk Services: Install and terminate trunk services on the Navy’s Avaya CS1000M Multi-group (MG) Private Branch Exchange (PBX) located in Building 2740

4. Engineer Modernized Solutions: Design and engineering telecommunications solutions that integrate advanced IP-based infrastructure

5. Upgrade Network Infrastructure: Perform necessary upgrades to network nodes, transmission media, and communication channels

6. Execute Seamless Transition: Implement a transition from legacy voice/data systems to the new infrastructure with zero mission degradation

7. Ensure Security Compliance: Verify that all integrated solutions and upgrades comply with current Security Technical Implementation Guides

8. Interface Remote Locations: Terminate and interface all other exchange services at the specific locations designated in the SS-SOW Appendix B

9. Perform Installation and Cutover: Complete all site-specific installation and cutover requirements as detailed in this SOW.

3.1.3 These task clarification and resource matrices will provide requirements needed for the contractor to accomplish.

Integrated Task Clarification & Resource Matrix

3.1.4

1. Mission Necessity and Operational Impact Continuation of the Local Exchange Services (LES) contract is fundamental to the execution of this Command’s primary mission and provides the requisite infrastructure for daily flight operations. Reliable commercial telecommunications serve as the primary conduit for critical voice and data exchanges between aircrews, maintenance control, air traffic facilities, operations centers, and higher headquarters. These capabilities are mandatory to synchronize flight scheduling, disseminate real-time meteorological data and NOTAMs, execute aircraft launch and recovery, and maintain robust Command and Control (C2) throughout all operational phases.

2. Technical Complexity and Contractor Suitability The underlying infrastructure provides assured dial tone, E911 access, and secure connectivity to mission-critical systems that cannot be replicated via organic or ad-hoc communication methods. Integration with the Navy’s Avaya CS1000M Multi-group PBX and the transition to modernized IP-based solutions require a level of technical specialization—including manufacturer-specific certifications (e.g., Avaya ACSS) and specialized diagnostic tooling—that exceeds standard organic capabilities. Utilizing specialized contractor support at the projected cost is justified by the requirement for a "surge" workforce of qualified Subject Matter Experts (SMEs) to execute complex cutovers (Task 9) with zero mission degradation. This approach allows the Government to leverage external depth of experience for technical execution while maintaining inherently governmental oversight for final security risk acceptance and engineering approval. This effort represents a mission-critical utility service essential to the Command’s statutory responsibility to organize, train, and equip forces. Formalizing this requirement through a highly defined, task-specific contract is the only responsible means to ensure uninterrupted communications, comply with FAA/DoD safety mandates, and preserve total operational readiness.

3.2 Location of Performance, The primary demarcation points:

NALF 2939 CR 220 Orange Grove, TX 78372

3.3 Proposed Period of Performance

The Navy will be able to modify the quantity and type of connectivity services provided by the Contractor at any time during the contract period without associated penalties. The initial contract period will be from:

0002 Base Period 01 April 2026 to 31 March 2027

1. Hours of Operation Standard performance hours are established as 0700 to 1630, Monday through Friday, including Federal Holidays. Any requirement for contractor support outside of these prescribed hours requires formal written coordination and prior approval from the Contracting Officer’s Representative (COR)/Technical Point of Contact (TPOC) or the Contracting Officer (KO). Unauthorized overtime or after-hours work performed without such approval shall be at the contractor’s financial risk and is not subject to Government reimbursement.

3.4 There is no Government Furnished Material (GFM)

3.5 There is no Contractor Furnished Material (GFM)

4.0 QUALITY CONTROL SURVEILLANCE PLAN (QASP)

Methods of Surveillance The COR/TPOC will use the following methods to monitor performance:

· 100% Inspection: Used for high-risk, mission-critical tasks where failure cannot be tolerated, such as the initial cutover and E911 functionality.

· Random Sampling: Used for routine or recurring maintenance items, such as testing random subscriber lines for proper call blocking features.

· Periodic Inspection: Used for tasks that occur on a set schedule, like reviewing monthly call volume reports or the project schedule.

· Customer Feedback: The Telecommunications Coordination Officer (TCO) will rely on any immediate performance concerns regarding service quality or response times Documentation and Reporting

The COR/TPOC will document all surveillance activities.

· Unacceptable Performance: Nonconforming services will be documented, and the contractor will be notified within 24 hours to initiate corrective action without additional cost to the Government.

· Corrective Action: The contractor shall provide documentation of corrective action taken within the timeframe allotted by the COR/TPOC. Persistent failure to meet AQLs may result in negative entries in the Contractor Performance Assessment Reporting System (CPARS)

5.0 Conditions Found:

5.1.1 If while performing services there are conditions found that require repair/replacement and directly tie to this scope of work, the contractor shall submit a Condition Found Report to the COR/TPOC and the Contracting Officer. Condition Found Report shall identify the conditions with a statement identifying the discrepancy and proposed remedy along with a full price quote of required additional service. No additional service shall take place prior to Contracting Officer approval.

5.1.2 If COR/TPOC or Contracting Officer determines the Condition Found does not warrant additional services, contractor shall continue with original scope of work.

5.2 Safety Section

Compliance with Regulations: The Contractor shall comply with all Occupational Safety and Health Administration (OSHA) standards (specifically 29 CFR Part 1910 and 1926 for general industry and construction), as well as the Department of the Navy (DoN) SOH standards outlined in OPNAVINST 5100.23G and DoDI 6055.01.

Work Environment: The Contractor shall provide a safe and healthful work environment for their employees and shall take immediate steps to correct unsafe workplace conditions.

Stop Work Authority: All employees shall be authorized and instructed to stop work immediately if an unsafe condition or hazard is discovered, without fear of reprisal.

Safety Plan: The Contractor shall submit a written Safety Plan and a Job Hazard Analysis (JHA) for high-risk activities, particularly those involving heights, confined spaces, and electrical work, to the COR/TPOC for review prior to commencement of work.

5.3 Contract deliverable

Plans and Procedures

· A written description of the trouble reporting and escalation procedure, including contact telephone numbers

· A Quality Control Program (QCP) plan (implicit, as a QASP is developed from it).

· A formal project schedule detailing installation and cutover timelines Reports and Data

· Progress status reports during problem resolution efforts

· Traffic analysis reports/studies (minimum one per year)

· Statistics of traffic demands, usage, outages, and traffic pattern summaries

· Personnel Security Documentation

· The Contractor's Facility Security Officer (FSO) must submit several specific documents for each employee at least 30 days prior to work start date:

· Contractor Employee Profile Sheets

· Proof of U.S. Citizenship

· Completed Standard Form 86 (SF86) via e-QIP system

· Electronic fingerprints submission receipt

· Completed Optional Form (OF) 306

· Resume or equivalent documentation of experience

· Completed and approved System Authorization Access Request Navy (SAAR-N) form

· IA Training Certificates (e.g., Cyber Challenge completion)

· Privileged Access Agreement (PAA) forms (if applicable)

· Visit Authorization Letters (VALs) post-vetting completion

· Services and Physical Deliverables

· Provision of the commercial network service and physical path/interface to the PSTN

· Installation and termination of trunk services on the Navy’s Avaya CS1000M PBX located in Building 2740

· Provision of all subscriber line basic services (dial tone, 911/311 access, call blocking features, caller ID, etc.

· Installation of contractor-provided transmission equipment at each demarcation point Completion of installation, circuit assignments, testing, records management, and final Government acceptance documentation NLT 150 calendar days after award (pp. 2, 13).

5.4 Sanitation and space cleanliness directions

6.0 CANCELLATION/OTHER CONDITIONS

6.1 This contract may be cancelled in whole or in part with a 30-day written notice from the Contracting Officer. If this tasking is cancelled, the U.S. Government shall be liable only for payment of services received before the effective date of the termination.

6.2 The contractor must be aware of contingencies. Due to the emergent nature of exercise and real-world communications requirements and schedules, adjustments in the amount of labor, overtime and other resources needed to complete the task may be required.

7.0 BASE ACCESS/SECURITY

7.1 Security Requirements

Personnel Security Requirements U.S. Citizenship is required for all Contractor personnel performing under this contract. Foreign Nationals shall not be permitted on the contract. Contractor functions involve delivery of service to support the Department of the Navy mission requiring confidence or trust. Per ALNAV 005/16, Implementation of the 2012 Federal Investigative Standards; Tier 3, requested on SF86, is the minimum background investigation required for all Contractors who occupy a non-critical sensitive position. Contractor positions under this contract are designated National Security Non-Critical Sensitive/Information Technology Level II requiring the Tier 3 background investigation. The criterion for investigative requirements is based on the need for continuous and un-escorted access to sensitive and/or critical infrastructure, Department of the Defense (DoD)/Department of the Navy (DoN) information systems, and/or data in the performance of duties/tasks. Contractor personnel shall have the required personnel security investigations as specified in this contract at work performance start date.

In accordance with DoDM 5200.02, the government shall process the required Personnel Security Investigations for Contractor employee’s when there…