Performance Work Statement Cable and Internet.docx

Performance Work Statement (PWS) Cable Television and Internet Services for Fort Stewart, GA and Hunter Army Airfield, GA

PART 1: GENERAL INFORMATION

1.1. Introduction

This Performance Work Statement (PWS) outlines the requirements for non-personal services to provide comprehensive cable television (CATV) and internet (hard-wired and wireless) services for organizations and Government employees working on Fort Stewart, Georgia (FSGA), and Hunter Army Airfield (HAAF), Georgia. This PWS establishes the overall scope, terms, and conditions.

1.2. Background

Fort Stewart and Hunter Army Airfield require reliable, high-quality cable television and internet services for morale, welfare, and recreation, as well as for official use in government-controlled offices, and other designated facilities. These services are critical for Soldiers' and employees' connectivity, education, and personal well-being. This PWS is established to support a new vehicle, which is ideal when the government has a recurring need but cannot determine the precise quantities or delivery schedule in advance.

This is intended to replace a previous Blanket Purchase Agreement (BPA). The new BPA will establish fundamental terms, a pricing structure, and a contract period. The contract will state a minimum guaranteed order amount and a maximum ceiling value that all task orders combined cannot exceed.

This PWS is explicitly designed for a non-exclusive federal procurement and must not be interpreted as a municipal franchise agreement. The Government is procuring a service on federal land via a contract, not granting market access in exchange for fees. Therefore, clauses common to municipal franchises, such as exclusivity and franchise fees, are inapplicable and prohibited under this contract.

1.3. Scope

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide CATV and internet services as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards in this PWS. Each Units’ requirements are different and will require individual instructions to the Contractor submitted in a Call to the Master Blanket Purchase Agreement (BPA). The Contractor will be required to tailor the support to the Government in accordance with the instructions set forth in each BPA Call, to include types of add-ons, billing and invoicing instructions. The technical scope includes the installation, activation, maintenance, repair, and disconnection of cable television and internet services. It also covers the management of all associated equipment, customer service, and billing for all government accounts. The services will be provided for the current footprint of users and facilities, with the capability to expand services to new or renovated facilities as required. Access to installation property is not a "Right-of-Way" but a revocable privilege, granted on a project-by-project basis through the formal Directorate of Public Works (DPW) approval process detailed herein. Key service areas include:

Key service areas include:

· Cable Television Services

· Hard-Wired Internet Access

· Wireless (Wi-Fi) Internet Access, where feasible and authorized

· Installation for new subscribers and new facilities

· Service calls for repairs and maintenance

· Warranty and lifecycle management of all contractor-provided equipment

1.4. Period of Performance

This requirement is for a Blanket Purchase Agreement (BPA) with and ordering period of sixty (60) months from 01 Dec 2026 until 30 Nov 2031.

1.5. General Information

· Place of Performance: The work shall be performed at various locations across Fort Stewart, GA, and Hunter Army Airfield, GA, including but not limited to the following locations:

United States Army Garrison (USAG) Hunter Army Airfield (HAAF) Staff Judge Advocate (SGA) Fort Stewart (FSGA) (Legal) Directorate of Human Resources (DHR) FSGA Directorate of Logistics (DOL) FSGA Directorate of Public Works (DPW) FSGA 188th IN BDE 3/160th SOAR 1/75 Rangers 224th Military Intelligence BN 3rd MP Group Army Community Service (ACS) Public Affairs Office (PAO) FSGA USAG Religious Support Directorate of Plans, Training, Mobilization, and Security (DPTMS) FSGA Criminal Investigation Division (CID) Network Command (NETCOM) also listed as Network Enterprise Center (NEC) Directorate of Emergency Services (DES) FSGA Directorate of Morale, Welfare, and Recreation (DMWR) Safety Office FSGA Mission and Installation Contracting Command (MICC) Reserve Officer Training Corp (ROTC) Medical and Dental Activity (MEDDAC) Army Field Support Battalion (AFSBN)

· Hours of Operation: The contractor shall provide customer service and technical support during normal business hours (e.g., 0800-1700, Monday-Friday). Emergency repair services for major outages must be available 24 hours a day, 7 days a week. Installation and routine service calls shall be scheduled at the convenience of the government and end-users.

· Security Requirements: All contractor personnel must comply with FSGA/HAAF installation access requirements, including background checks (e.g., National Crime Information Center Interstate Identification Index - NCIC-III). Contractor personnel may be required to obtain a Common Access Card (CAC) depending on the nature and location of their work. All activities must adhere to Army cybersecurity and information assurance policies.

· Personnel Certification: All contractor personnel performing Information Assurance (IA)/IT services must meet DoD training and certification requirements as outlined in DoD 8570.01-M. The contractor may be required to develop an Operations Security (OPSEC) plan and have a certified Level II OPSEC coordinator.

1.6. Extent of obligation: This BPA does not obligate any funds. Funds are obligated when an authorized BPA Call Order is placed with the contractor in conjunction with this BPA. The Government is obligated only to the extent of authorized individual purchases actually placed under this BPA. Payment method is GPC.

1.7. Purchase limitation: Any individual call/order under this BPA shall not exceed $150,000.00 and the Master BPA dollar limit shall not exceed $1,000,000.00 during the five year period of the agreement.

PART 2: DEFINITIONS & ACRONYMS

· AAFES: Army & Air Force Exchange Service

· AIAAPL: Army Information Assurance Approved Products List

· AQL: Acceptable Quality Level

· ASMO: Army Spectrum Management Office

· ATO: Authority to Operate

· BER: Bit Error Rate

· BPA: Blanket Purchase Agreement

· CLIN: Contract Line Item Number. A unique identifier for a specific product or service in a contract, used for tracking and invoicing.

· COR: Contracting Officer's Representative.

· DFOW: Definable Feature of Work

· DoDAAC: Department of Defense Activity Address Code. A unique code for routing financial and logistical transactions.

· DPTMS: Directorate of Plans, Training, Mobilization & Security

· DPW: Directorate of Public Works

· FSGA: Fort Stewart, Georgia.

· GPC: Government Purchase Card.

· HAAF: Hunter Army Airfield, Georgia.

· IDIQ: Indefinite Delivery/Indefinite Quantity.

· MER: Modulation Error Ratio

· NEC: Network Enterprise Center.

· PIEE: Procurement Integrated Enterprise Environment. The DoD's primary e-business suite for procurement actions.

· PWS: Performance Work Statement.

· QCP: Quality Control Plan

· RMF: Risk Management Framework.

· SNR: Signal-to-Noise Ratio

· STIG: Security Technical Implementation Guide.

· Task Order (TO): An order for services placed against an established BPA contract.

· TOR: Task Order Request.

· WAWF: Wide Area Workflow. The module within PIEE for electronic invoicing, receipt, and acceptance.

· WIDS/WIPS: Wireless Intrusion Detection and Prevention System.

PART 3: GOVERNMENT-FURNISHED ITEMS AND SERVICES

The Government will provide the following:

· Access: Access to Government facilities, buildings, and rooms where services are to be installed, maintained, or repaired, subject to the procedures outlined in this PWS.

· Information: To the extent available, existing utility maps, building diagrams, and information on existing conduit pathways.

· Technical Liaison: The Government will designate COR and technical points of contact from the installation DPW, NEC, and Spectrum Manager to coordinate on matters of real property, network security, and spectrum management.

PART 4: CONTRACTOR-FURNISHED ITEMS AND SERVICES

The Contractor shall furnish all necessary items to perform the work outlined in this PWS, including but not limited to:

· Program Management: A single point of contact to manage the contract and all task orders.

· Labor and Supervision: A trained, qualified, and properly vetted workforce meeting all security and certification requirements outlined in this PWS.

· Equipment: All headend equipment, distribution plant, subscriber modems, routers, set-top boxes, and other customer premise equipment (CPE) required to deliver the specified services. All IT equipment must be on the Army Information Assurance Approved Products List (AIAAPL) where applicable.

· Materials and Tools: All materials, supplies, and tools necessary for installation, maintenance, and repair.

· Transportation: Vehicles capable of traversing the installations to perform required duties.

· Customer Service System: A system for managing service requests, trouble tickets, billing, and customer inquiries for both Government and individual accounts. This shall include a secure online portal for individual subscribers.

PART 5: SPECIFIC TASKS

5.1. Program Management

The contractor shall establish and maintain a program management plan to ensure the successful execution of all tasks. This includes providing monthly status reports, participating in progress meetings, and maintaining a clear line of communication with the COR. The contractor must be registered in the System for Award Management (SAM.gov).

5.2. Cable Television Services

The contractor shall provide a robust selection of standard and high-definition (HD) cable television channels.

· Channel Lineup: The channel lineup shall be comparable to the top two commercial offerings in the local Hinesville/Savannah, GA market and must be approved by the COR.

· For all new and replacement installations, any internet cable installed within walls, ceilings, or other plenum air-handling spaces must be, at a minimum, Category 6 (CAT6) plenum-rated cable to meet fire safety and performance standards.

· Technical Performance Standards: The contractor shall deliver a clear, high-quality signal free from ghosting, interference, or degradation. At the subscriber wall outlet, the signal must meet or exceed the following industry-standard metrics:

· Signal Level: Between 0 dBmV and +10 dBmV for all digital channels.

· Signal-to-Noise Ratio (SNR): Greater than or equal to 40 dB for digital QAM carriers.

· Modulation Error Ratio (MER): Greater than or equal to 34 dB for 256-QAM carriers.

· Bit Error Rate (BER): Pre-Forward Error Correction (FEC) BER shall be less than 1.0E-6; Post-FEC BER shall be effectively error-free (less than 1.0E-9).

5.3. Hard-Wired Internet Services

The contractor shall provide reliable, high-speed hard-wired internet access.

· Service Tiers: The contractor shall propose Single, pre-priced service tiers with varying download/upload speeds to meet the different needs and budgets of subscribers. These tiers will be available for individual purchase and may be ordered in bulk under government task orders. The proposed tiers must be benchmarked against and remain competitive with prevailing commercial offerings in the local market.

· Technical Performance Standards: The contractor shall deliver speeds and quality of service that consistently meet or exceed the following standards, measured at the network demarcation point (i.e., the subscriber's modem):

· Speed Delivery: The service must deliver at least 95% of the advertised download and upload speed for the subscribed tier, 95% of the time.

· Latency: Network latency shall not exceed 75 milliseconds (ms) round-trip time to at least three major internet peering points (e.g., Atlanta, Ashburn, Dallas).

· Packet Loss: Shall not exceed an average of 1% over any 24-hour period.

· Jitter: Shall not exceed 30 ms.

5.4. Wireless (Wi-Fi) Internet Services

The contractor may be required to provide Wi-Fi services in designated areas as specified in individual Task Orders. The deployment of any wireless service is subject to a stringent approval process to ensure no interference with military systems and full compliance with DoD and Army cybersecurity policy.

· 5.4.1. Initial Engagement and Approval Process:

· For any new service requiring access to or use of Army real property, the contractor shall coordinate with the requiring activity to submit a formal request to the installation's Directorate of Public Works (DPW). The DPW is the single point of entry and will coordinate a joint review with all stakeholders, including the NEC, Installation Spectrum Manager, and DPTMS.

· 5.4.2. Spectrum Management and Frequency Allocation:

· This is a critical requirement. Before purchasing or deploying any equipment that intentionally radiates radio frequencies (e.g., wireless access points), the contractor must complete and submit a DD Form 1494, "Application for Equipment Frequency Allocation".

· The DD Form 1494 must be coordinated with and approved by the local Army frequency manager and the Army Spectrum Management Office (ASMO).

· The submission must include detailed technical data, including transmitter/receiver characteristics, modulation, power output, and antenna characteristics.

· 5.4.3. Required Technical and Cybersecurity Documentation:

To gain approval from the Spectrum Manager and NEC, the contractor shall provide a comprehensive technical package for each proposed Wi-Fi deployment, including:

· Interference Analysis Report: A detailed report analyzing the potential for electromagnetic interference (EMI) with existing military systems, such as radar and tactical communications.

· Frequency Plan: A plan detailing the specific 802.11 channels (2.4 GHz and 5 GHz bands) and channel widths to be used.

· Transmit Power Levels: The plan must specify the intended Equivalent Isotropically Radiated Power (EIRP) for all access points, which must be set to the lowest possible power to meet service requirements and limit propagation.

· Dynamic Frequency Selection (DFS): The contractor must detail the use of mandatory DFS capabilities in the 5 GHz band to dynamically avoid interference with government radar systems.

· Network Design: Detailed site surveys, AP layout maps, and complete logical and physical network diagrams.

· Cybersecurity Plan: A plan demonstrating how the system will be accredited under the Risk Management Framework (RMF) to receive an Authority to Operate (ATO).

· 5.4.4. Mandatory Wireless Security Compliance:

All wireless deployments must comply with DoD and Army regulations, including DoDI 8420.01. The contractor shall implement the following at a minimum:

· Encryption: Implement WPA3-Enterprise using 192-bit mode. All cryptographic modules must be FIPS 140-2 validated.

· Authentication: Use 802.1X access control with Extensible Authentication Protocol-Transport Layer Security (EAP-TLS) for mutual authentication, leveraging DoD Public Key Infrastructure (PKI) where applicable.

· Component Certification: All Wi-Fi components must be Wi-Fi Alliance certified for WPA3-Enterprise, and cybersecurity-enabled products must be NIAP/Common Criteria (CC) validated.

· WIDS/WIPS: Deploy a Wireless Intrusion Detection and Prevention System to continuously monitor for unauthorized devices and policy violations, with the capability to geo-locate rogue devices.

· STIG Compliance: All network components must be configured in accordance with the latest DISA Security Technical Implementation Guides (STIGs) for wireless networks.

5.5. Infrastructure Installation, Work Control, and Disconnection The contractor shall follow all installation procedures for new construction, major renovations, and infrastructure expansion. All access and work are subject to approval by the appropriate government authorities, including the DPW.

· 5.5.1. Work Request Initiation (DA Form 4283):

· All new construction, renovation, or modification to installation facilities begins with a DA Form 4283, Facilities Engineering Work Request. This form is typically initiated by the Government's requiring activity in coordination with the contractor for any work exceeding the scope of a simple Demand Maintenance Order (e.g., 40 man-hours).

· The request must include a detailed description of the work, justification, and supporting documents, and is submitted to the DPW's Business Operations and Integration Division for review and validation.

· 5.5.2. Excavation and Dig Permits:

· Any project involving ground disturbance requires a separate, approved dig permit before work can begin. This is a critical life, health, and safety requirement.

· The contractor must first contact the state's "811 Call Before You Dig" service to obtain a ticket number.

· Following the 811 call, the contractor must submit a formal dig permit application to the installation DPW. The application requires the 811 ticket number and a detailed map of the proposed excavation site.

· The permit request undergoes a multi-agency review that can take up to 21-30 days. No digging shall commence until the permit is fully approved, all underground utilities have been marked by the DPW and other utility owners, and the approved permit is physically present at the work site.

· 5.5.3. As-Built Drawings:

· Upon completion of any infrastructure work, the contractor must provide the DPW with a complete set of as-built drawings.

· During construction, the contractor shall maintain a "red-line" set of drawings on-site, marking all changes and deviations.

· Within 60 days of project completion, these markups must be transferred to electronic CAD files. The final submission shall include updated CAD and PDF files and is a critical closeout requirement for final payment and the transfer of the infrastructure to the Army's real property records via a DD Form 1354.

· 5.5.4. Service Disconnection:

· The contractor shall process disconnection requests promptly and arrange for the timely and non-disruptive retrieval of all contractor-owned equipment.

5.6. Maintenance and Repair

· Network Maintenance: The contractor shall proactively monitor and maintain its network infrastructure to ensure high availability and optimal performance.

· Service Restoration: The contractor must respond to and resolve service outages. Performance standards for restoration will be defined in the Performance Requirements Summary. A trouble-ticket system shall be used to track all outages from report to resolution.

5.7. Equipment and Warranty

· Equipment Provision: The contractor shall provide all CPE, such as modems, routers, and set-top boxes, necessary for the subscriber to receive the service.

· Warranty and Replacement: All contractor-provided equipment shall be under warranty. The contractor shall repair or replace faulty equipment at no cost to the subscriber or the Government within a specified timeframe (e.g., 48 hours of a confirmed fault).

5.8. Individual Subscriber Services & Reporting

The contractor shall establish and maintain a system to support individual-liable subscriptions.

· Online Portal: The contractor shall provide a secure online portal for individual users to browse service tiers, place orders, manage their accounts, and make payments via GPC or personal credit card.

· Pricing: Firm-fixed prices for individual subscription services shall be established in the base contract and listed in a dedicated appendix or attachment.

· Reporting: The contractor shall submit a monthly GPC Sales Report to the COR. This report shall detail all individual purchases, including the service purchased, date, and total price, to allow for government tracking of contract usage.

PART 6: ORDERING, INVOICING, AND PAYMENT

6.1. Ordering Requirements

· 6.1.1. Each Authorized Caller will be responsible for placing orders under the BPA. Warranted Contracting Officers located at the Mission and Installation Contracting Command (MICC) – Fort Stewart and the Fort Stewart GPC holders/Call Officers will be the only organizations authorized to place Calls against this BPA. Each authorized caller must be a credit card (GPC) card holder or provide WAWF instructions for Electronic Funds Transfer (EFT).

· 6.1.2. Authorized Callers will be responsible for determining services needed, providing building locations, and mailing addresses, outlets per building (room number), funding availability, reviewing invoices for proper charges, overseeing receipt of deliveries, updating COR on any changes, and maintaining records. Authorized Callers will provide a monthly invoice to the COR.

· 6.1.3. Authorized Callers Limitations: Authorized callers are “authorized” to place calls against a BPA. Every authorized call is identified by the contracting office. If a person is not an “authorized caller” he/she cannot place calls. If an unauthorized person makes a call, the Government will consider it an agreement between the Contractor and a third party. Authorized callers are limited by the amount they obligate on a single BPA Call.

· 6.1.4. Contractor will be required to send e-mail confirmation of the order to the authorized caller, the COR and the Contracting Officer.

6.2. GPC Payment:

· Government-wide (commercial) purchase card (GPC) is the preferred method of payment. The Contractor shall submit all GPC invoices for payment to the GPC Card Holder of said account. The cardholder will authorize payment upon final inspection and acceptance of services or supplies rendered. No invoice shall be submitted to WAWF for payment by DFAS for GPC transactions, as the contractor is paid directly.

6.3. Invoicing and Payment via PIEE/WAWF

Calls/Delivery Orders may also be issued by the contracting officer with payment being made through Wide Area Work Flow (WAWF). Electronic submission of payment requests and receiving reports through the DoD's Procurement Integrated Enterprise Environment (PIEE) and its Wide Area Workflow (WAWF) module is mandatory.

· 6.3.1. Invoicing for Government Call/Delivery Orders:

· Registration: The contractor must be registered in PIEE with the "Vendor" role.

· Submission: For fixed-price services performed under a task order, the contractor shall submit an "Invoice 2-in-1" or a "Combo" (Invoice and Receiving Report) through WAWF, as specified in the contract's DFARS 252.232-7006 clause.

· Data and Routing: The submission must include the correct contract number (CLIN), task order number, quantities, and prices. The contractor must use the correct DoDAACs specified in the task order to route the document to the Service Acceptor (COR) and the Pay Official (DFAS).

· Acceptance and Payment: The COR will review and electronically accept the services in WAWF. Upon acceptance, the invoice is routed to DFAS for payment. The contractor can track payment status in PIEE.

6.4. Contractor and Contracting Officer shall review changes to pricing as necessary, but no earlier than twelve (12) months after the BPA is signed.

6.5. The vendor agrees that the price paid by the United States Government at Fort Stewart and Hunter Army Airfield, Georgia for services and supplies under this agreement will be as low as or lower than those offered any business establishment, wholesaler, or other Government agencies or activities doing business in the local trading area, for comparable quantities under similar terms and conditions. In determining the lowest price offered to others, all rebates, discounts, patronage refunds and other actions having bearing on the priced paid will be considered.

PART 7: INTERRUPTION OF SERVICE

7.1. The Cable TV Contractor shall at all times maintain the system in good condition and repair to provide uninterrupted service.

7.2. The Cable TV Contractor shall limit to the shortest time possible any interruption of service for the purpose of maintaining, repairing or upgrading the system. Preplanned interruptions shall be preceded by notice to Subscribers and shall occur during periods of lowest Subscriber viewing.

7.3. In the event that service to all Subscribers is interrupted, for any reason, for more than 12 hours in any 24-hour period, the Subscribers shall automatically receive a pro rate rebate for such interruption on the Subscriber's next bill. This provision shall not apply to any interruption, which is caused solely by a failure of any equipment at the Subscriber’s premises which is not installed or otherwise furnished by the Cable TV Contractor. If the restoration of the interrupted service requires access by the Cable TV Contractor to a Subscriber's premises, no rebate will be required if the Cable TV Contractor was denied access to the premises between the hours of 9:00 a.m. and 7:00 p.m., provided that the Cable TV Contractor gave reasonable notice in advance to Subscriber when, within a three hour window, Cable TV Contractor would be present at Subscriber's location to provide service.

7.4. An interruption of service for which a Subscriber is entitled to a rebate occurs when all of the Subscriber's service is interrupted, or when any single separately priced tier of service is interrupted.

7.5. For the purposes of computing the duration of an interruption of service, said period shall begin when the Cable TV Contractor receives notice from a Subscriber that service has been interrupted or when the Cable TV Contractor has actual or constructive notice of said Interruption, whichever is easier, and shall cease when the service has been restored to the Subscriber.

7.6. The Cable Service Provider shall provide customer service support in the event of any outage or any other related problems.

PART 8: OVERSIGHT

8.1. Contracting Officer Representative (COR): The Contracting Officer’s Representative (COR) is the liaison and maintains direct communications with the Contractor on behalf of the Government. The COR is assigned as the overseer of this BPA. The COR monitors all technical aspects of the contract and assists in contract administration. The COR will also verify that the contractor performs the technical requirements of the PWS and agreement in accordance with the contract terms, conditions and specifications. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the agreement: perform inspections necessary in connection with performance: maintain written and oral communications, and provide site entry of Contractor personnel.

8.2. COR responsibilities and limitations: A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR is not authorized to award, agree to or to sign any contract (including delivery orders) or agreement/contract modification or in any way to obligate the payment of money by the Government COR may not take any action, which may affect contract or delivery order schedules, funds or scope. Only the contracting officer shall make contractual agreements, commitments modifications that involve price, quantity, quality, delivery schedules or other terms and conditions of the contract.

8.3. Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Quality Control Plan (QCP) should be deliver within 30 days of contract award. After acceptance of the quality control plan the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

8.4. Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

PART 9: PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Comacst Management Compliance