REQUEST FOR PROPOSAL (RFP)

FOR

KENOSHA JOINT SERVICES

INFORMATION TECHNOLOGIES SERVICES

RFP #2615

Issued by:

County of Kenosha Purchasing Division

Sealed proposals must be submitted No later than 1:00 PM 7/2/2026 to:

County of Kenosha Purchasing Division

1010 56th Street, Second Floor Kenosha, WI 53140

LATE RESPONSES WILL BE REJECTED

PRE-PROPOSAL CONFERENCE FOR ALL VENDORS SHALL BE HELD AT:

Kenosha County Administration Building 2nd Floor Conference Room

1010 56th Street Kenosha, WI 53140

6/3/2026 at 11:00 AM, CT

For further information regarding this RFP contact:

Matthew Fleming

(262) 653-2527

Matt.Fleming@kenoshacountywi.gov

Issued: 5/22/2026

KENOSHA COUNTY RFP #2615

WISCONSIN PAGE 2 OF 35

TABLE OF CONTENTS

SECTION SUBJECT PAGE #

1. INTRODUCTION AND OBJECTIVES

2. DEFINITIONS

3. STATEMENT OF WORK

4. PROPOSER QUALIFICATIONS

5. CALENDAR OF EVENTS

6. CONTRACT

7. PRE-PROPOSAL CONFERENCE and/or PRE-PROPOSAL SITE VISIT

8. VENDOR REGISTRATION

9. THIRD PARTY RFP SERVICES

10. QUESTIONS & ADDENDA

11. PRICES

12. RFP SUBMISSION

13. INSTRUCTIONS TO VENDORS & RESPONSE REQUIREMENTS

14. CONFIDENTIALITY/NON-DISCLOSURE

15. ERRORS OR OMISSIONS

16. VENDOR RESPONSIBILITY

17. EVALUATION & AWARD PROCESS

18. ASSIGNMENT AND SUBCONTRACTING

19. INVOICING REQUIREMENTS

20. CONFIDENTIALITY

21. SPECIAL CONDITIONS OF THIS PROPOSAL

ATTACHMENT A – SIGNATURE AND AUTHORITY AFFIDAVIT FORM

ATTACHMENT B – REFERENCES SHEET

ATTACHMENT C – COST PROPOSAL

ATTACHMENT D – ETHICS COMPLIANCE NOTICE & ADDENDUM

ATTACHMENT E - ATTACHMENT E DESIGNATION OF CONFIDENTIAL AND PROPRIETARY INFORMATION

ATTACHMENT F – STANDARD TERMS AND CONDITIONS

WISCONSIN PAGE 3 OF 35

1. INTRODUCTION AND OBJECTIVES

Kenosha Joint Services, through the Kenosha County Purchasing Division, is soliciting proposals from qualified individual(s) and/or organizations (hereinafter known as Contractor) to provide on-site Information Technology support services. The information technology support services expected to be provided by the Contractor will generally include but not be limited to the following:

• Information Technologies Management

• Desktop Application Support o Hardware, Software

• Servers, Workstation, and Network Administration Services

• Cyber Security Administration

• Application Management o Systems Administration o Liaison with Software Vendors

• Help Desk

• Email

• Active Directory o Management, Maintenance and Password Control

• System Security, Firewalls and Backup Efforts

• On Demand Response

• Computer Equipment Life Cycle Management

• Project Management

• Software Evaluation and Management

• Hardware Evaluation, System Recommendations and Design

• IT Budget Development

• Procurement of IT Hardware and Software

In addition, the selected Contractor will allow Kenosha Joint Services to maintain and enhance its information technology effectiveness and quality of services, minimize its support costs and maximize return on investment.

The nature of the service will be ongoing, on-site support and coordination of KJS systems to ensure proper implementation and functionality of new and existing technologies, general maintenance and troubleshooting. It is the general intent of Kenosha Joint Services that the Contractor will perform routine maintenance and upgrades to all systems, as well as providing a needed resource to both the end users of the systems and management personnel.

Some services, applications and programs are provided to other agencies to include but not limited to:

• Kenosha County Sheriff’s Office (KESO)

• Kenosha Police Department (KPD)

• Kenosha Fire Department (KFD)

• Kenosha County Municipal Fire Departments (KCFD)

The Contractor will need to interact with these other agencies.

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Kenosha Joint Services Overview

Kenosha Joint Services is the result of a combined effort between the City of Kenosha and County of Kenosha governments. It was established in 1982 as a separate government agency to provide the safety support services for the Kenosha City Police and Fire Departments, Kenosha County Sheriff’s Department, and various other law enforcement and emergency services agencies.

Kenosha Joint Services is divided into five departments. Information technology services are outsourced.

Approximately 83 people are employed by Kenosha Joint Services.

The Communications Department is staffed by 40 full-time employees on 24 hours a day; 7 days a week, providing communications, 911 emergency fire, police and medical service dispatch.

The Records Department is staffed by 21 full-time employees on 24 hours a day; 7 days a week providing law enforcement records management and public counter services.

The Evidence/Identification Department is staffed by 9 employees providing custody of crime scene evidence, identification services and property room operations from 7:00 AM – 11:00 PM Monday through Friday and 3:00 PM – 11:00 PM on Sunday.

The Administration Department is staffed by 5 full-time employees providing services from 7:30 AM – 4:00 PM Monday through Friday.

The above departments are located at 1000 55 Street, Kenosha, WI.

The Fleet Maintenance Department is staffed by 7 full-time employees and 1 part-time employee providing law enforcement vehicle maintenance from 7:30 AM – 4:00 PM Monday through Friday. The Fleet Maintenance Department is located at 1112 57 Street, Kenosha, WI.

A governing body oversees the operation of Kenosha Joint Services. The Kenosha Joint Services’ Board is comprised of three Kenosha County and three City of Kenosha government representatives. The seventh member is an individual who is mutually appointed by the Mayor and Kenosha County Executive.

The Kenosha Joint Services’ Board employs a director who is responsible for the day–to–day operation of Kenosha Joint Services.

2. DEFINITIONS

Definitions: The following definitions are used throughout the RFP documents:

CJIS Security Policy: The Federal Bureau of Investigation(FBI) Criminal Justice Information Systems security policy .

Contractor means a Proposer awarded the contract

County: County means the County of Kenosha Wisconsin.

Member Agencies: The agencies supported by Kenosha Joint Services. These agencies are the Kenosha

County Sheriff’s Office (KESO), Kenosha Police Department (KPD), Kenosha Fire Department (KFD), and

Kenosha County Fire Departments (KCFD).

WISCONSIN PAGE 5 OF 35

Mission Critical Systems: Mission critical functionality is that of a system and/or service that has an immediate and direct impact on public safety, custody or control to include but not limited to the following systems:

• Tyler Technologies Computer Aided Dispatch (CAD)

• Tyler Technologies Jail Management System

• Tyler Technologies Mobile Computing

• Tyler Technologies Law Enforcement Records System (LERMS)

• State of Wisconsin Crime Information Bureau’s (CIB) Transaction Information for Management of Enforcement (TIME) System

• Vesta 911 Phone System

• Motorola Radio Dispatch Console System

Normal business hours: Normal business hours are 8:00 AM - 4:30 PM Monday - Friday exclusive of Saturday and Sunday and agreed upon holiday schedule.

Priority 1: An outage of a mission critical system and/or service.

Priority 2: An interruption or degradation of a mission critical system and/or service. Operations of that mission critical system and/or service, continue to operate in a restricted fashion although long-term productivity might be adversely affected.

Priority 3: An interruption or degradation of a system and/or service that is not mission critical but essential to conduct normal business in a 24 hours, seven days a week department.

Priority 4: An outage, interruption or degradation of a non-critical system and/or service.

Priority 5: A general usage question or request for service to a non-essential system and/or service.

Proposer/Vendor means a company or individual submitting a response to this RFP

Purchasing means the County of Kenosha Purchasing Division

RFP means Request for Proposal

RFS: Request for service made to the Kenosha Joint Services IT Contractor

State means the State of Wisconsin

Standard systems: Systems other than a mission critical system to include application availability, hardware availability and network availability. Examples include but are not limited to:

• Tyler Technologies Enterprise Resource System (ERP) Pro 10

• Microsoft Office 365 and Microsoft Office Suite

• Segments of the Tyler Public Safety Software Suite, e.g. Crewforce, Civil Process, Alarms, etc.

• CISCO Legacy System Database

• DataWorks LiveScan System

• RTA Fleet Management Software

• Digital Evidence Management Software

• Equature Logging Recorder System

WISCONSIN PAGE 6 OF 35

• Aladtec Scheduling/Time Clock Software

• PowerDMS Document Management Software

• Joint Services Website

Vendor Portal means the State of Wisconsin’s Vendor Portal (eSupplier)

3. STATEMENT OF WORK

Information support services will be provided at Kenosha Joint Services facilities within the Kenosha County Safety Building located at 1000 55th Street, Kenosha WI; the Fleet Maintenance Department located at 1116 57th Street, Kenosha, WI; and the off-site communications backup center at the Kenosha County Center located at 19600 75th Street, Bristol, WI. Office space and furniture will be provided at the Kenosha County Public Safety Building for on-site personnel’s use.

The Contractor's scope of services will include, but are not limited to, the following:

A. Mission Critical Systems Support

1) System administration and maintenance required to maintain support for the Tyler Public Safety Software Systems operated by Kenosha Joint Services and member agencies

2) Local administration of the TIME System

3) For the Vesta 911 System and the Motorola Radio Dispatch Console System, the Contractor will only be responsible for providing network services to support these systems.

B. Standard Systems Support

1) System administration and maintenance required to maintain support for the systems defined as Standard Systems.

C. Workstation/User/Peripheral Equipment Support

1) Budgeting & Procurement

2) End user administration including new user setup, changes and disablement for workstations as well as all software systems.

3) Hardware inventory

4) Hardware installation

5) Hardware relocation

6) Installation and configuration of operating system and basic office applications

7) Installation and configuration of network connectivity, including printers and file sharing

8) Installation of hardware and software updates and patches

9) Installation, configuration and administration of existing software applications

10) Installation and management of anti-virus, spam and spyware/malware software

11) Investigation of hardware and operating system problems

12) Investigation of software problems with existing software applications

13) Break/Fix support for workstations and printers

14) Minor maintenance, including periodic cleaning of workstations and peripheral equipment

15) Printer management

16) Virtualization

D. Server Support

1) Budgeting & Procurement

2) Server availability monitoring

3) Microsoft server management and support, updates/patches/service pack installation and maintenance

4) Drive space monitoring

5) User account administration

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6) File sharing permission administration

7) Security administration

8) Linux server management and support, updates/patches/service pack installation and maintenance E. Network Support required for Joint Services to operate, this includes but is not limited to

1) Budgeting & Procurement

2) 24 x 7 network monitoring

3) Anti-virus management

4) Firewall configuration and management

5) VPN management

F. Backup/Recovery Support

1) Administration and monitoring of data recovery site and equipment

2) Restoration of data from back-up devices

3) Recovery of lost files

4) Recovery of individual emails

G. Interface maintenance and support between systems and/or outside services, to include but not limited to the following:

1) Badger TraCS Accident Import

2) Badger TraCS Ticket Import

3) Municipal Court Disposition Import

4) CCAP Disposition Import

5) Jail Website

6) VINE

7) Livescan

8) NCIC

9) Receipting Interface to Municipal Court

10) Receipting Interface to Kenosha Joint Services Financials

11) Inmate Commissary

12) Inmate Phone System

13) E-911

14) CAD Paging

15) lmagetrend Pre-Plan Import

16) lmagetrend

17) ProQA

18) Web CAD Monitor

19) DX Fleet

20) eReferral

21) Bodyworn CAD Interface

22) Axon systems Interfaces

H. Annual Assessment and Inventory

1) Contractor will provide an annual assessment report detailing the current asset inventory and network configuration by April 30th of each year I. Equipment Life Cycle Management

1) Budgeting & Procurement

2) Asset tracking

3) Asset reporting

4) Warranty tracking

J. Helpdesk/electronic ticketing support

1) Provide first-line technical support to staff of Kenosha Joint Services or member agencies for systems outlined in this RFP.

WISCONSIN PAGE 8 OF 35

2) Provide user support and troubleshooting of hardware, software, and network issues

3) Administration of helpdesk ticketing software

4) Provide reporting to include but not limited to

i. system availability

ii. first call resolution

iii. incident response time

iv. incident resolution time

5) Provide monthly reports to include:

i. Number of tickets opened by agency and by category

ii. Number of tickets closed

iii. Hours worked by category

6) Contractor will provide Kenosha Joint Services and member agencies (KESO, KPD, KFD, KCFD) a phone number for helpdesk outside of normal business hours.

K. Cyber Security Support

1) Contractor will administer and maintain cyber security hardware and software to protect all systems

2) Contractor will ensure Kenosha Joint Services Systems are compliant with and remain in compliance with current FBI CJIS Security Policy

3) Contractor will ensure their personnel and equipment complies with and maintains compliance with FBI CJIS Security Policy

4) Contractor will be responsible for participating in State / FBI audits to ensure Joint Services compliance with CJIS Security Policy

5) Contractor will be responsible for administering and monitoring cyber security training software and coordinating with management to ensure Joint Services end users are adequately trained

6) Multi-Factor Authentication management

L. Staffing Requirements

1) Contractor will provide one (1) Full-Time Equivalent (FTE) IT Manager/Software Application

Analyst

2) The Contractor shall provide additional personnel, whether full-time or part-time employees, in a number equal to no fewer than three (3) full-time equivalents (FTEs), each possessing the requisite training, education, experience, and skills necessary to satisfy the requirements set forth in the Statement of Work. The Contractor shall, at all times, maintain sufficient staffing levels to meet all service level requirements, performance standards, and delivery timelines in this Agreement, and shall promptly adjust staffing levels upward or downward as necessary to remain in compliance. The Contractor shall be responsible for ensuring that its personnel adequately perform and fulfill the following roles:

i. Software Application Analyst

ii. Systems Administrator

iii. Database Administrator

iv. Project Manager

v. Network Administrator

vi. Helpdesk Support

3) One of the personnel noted above shall be designated as a Tyler Technologies Public Safety

Software System Administrator by combining the technical and application knowledge of a system administrator and a software application analyst.

4) Personnel supplied by the Contractor will be cross-trained on the Tyler Technologies Public Safety System software and infrastructure to ensure operational continuity and effectively allocate resources for onsite and remote 24/7/365 support.

5) The Tyler Technologies System Public Safety Software Administrator duties will include but are not be limited to the following:

WISCONSIN PAGE 9 OF 35

i. Developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of database connections to the Public Safety Software database and the accompanying public safety software

ii. Evaluate and make recommendation as to version upgrades

iii. Troubleshoot applications and software between Kenosha Joint Services, member agencies and Tyler Technologies customer service call center

iv. Assist end users in the efficient and effective utilization of the Tyler Technologies Public

Safety Software to achieve Kenosha Joint Services' and member agency shared business objectives

v. System Performance Monitoring

vi. Maintain Back-up and Data Recovery Systems

vii. System Security Maintenance

6) Contractor will provide on-site personnel, email helpdesk/electronic ticketing system or telephone coverage to provide support services and address RFS for Kenosha Joint Services' during normal business hours.

7) Contractor will provide personnel for remote troubleshooting, email helpdesk/electronic ticketing system or telephone coverage to provide support services and address requests for services for Kenosha Joint Services on a 7 day a week, 24 hours a day basis for mission critical systems.

8) Contractor will provide remote and/or on-site personnel to meet the requirements of Response Times as detailed in, Section 3, subsection N, of this RFP.

9) The staffing coverage is extended to Kenosha Joint Services member agencies (KESO, KPD, KFD, KCFD) for the purpose of providing service for the Tyler Technologies Public Safety Software System. Contractor will investigate and troubleshoot issues reported by the member agencies.

M. Expected Response Times and Notifications:

1) Response times apply to Mission Critical systems, Standard Systems and/or hardware owned or operated by Kenosha Joint Services, or member agency.

2) RFS will be handled by priority as outlined in this document and Priority 1 RFS will be given precedence over all other RFS.

3) In the event of a Priority 1 or Priority 2 RFS, communication will be maintained, as practical, between the Contractor, Kenosha Joint Services and the member agencies to keep them updated as to the status of the RFS.

4) The Contractor will provide email notification and mitigation status of Priority 1 or Priority 2 RFS to the director, assistant director and the manager(s) of the department(s) impacted.

5) Notification to the director, assistant director and the manager(s) will be made within four hours of the Contractor's notification of the RFS.

6) The Contractor will make telephone notification to the director and assistant director of a Priority 1 or Priority 2 RFS if the Priority 1 or Priority 2 RFS continues and is unresolved for more than eight hours from the time of the Contractor's notification of the RFS.

7) Priority 1 RFS:

i. Kenosha Joint Services or member agency will initiate the RFS via email/electronic ticketing system or telephone indicating that there is an outage of a mission critical functionality. The Contractor will acknowledge the receipt to this notification within 30 minutes. The Contractor will via remote or on-site support begin troubleshooting. If the outage cannot be resolved within 30 minutes of the initial notification, on-site personnel will be provided, within 60 minutes of the initial notification.

ii. Examples of Priority 1 failures include but are not limited to:

• Failure of the Tyler Technologies Public Safety Software system or network that renders the entire system inoperable

• Loss of functionality that renders the CAD, Jail or mobile system inoperable

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iii. A root cause analysis will be conducted on every Priority 1 outage and a report filed with the Director of Kenosha Joint Services.

8) Priority 2 RFS:

i. Kenosha Joint Services or member agency will initiate the RFS via email/electronic ticketing system or telephone indicating that there is an interruption or degradation of mission critical functionality. The Contractor will acknowledge the receipt of this notification within 60 minutes. The Contractor will, via remote or on-site support begin troubleshooting. If the interruption or degradation of the system and/or service cannot be resolved within 60 minutes of the initial notification, on-site personnel will be provided within 2 hours of the initial notification.

ii. Example of Priority 2 interruption or degradation of service and/or system include but are not limited to:

• Interruption or degradation of a mission critical system in where the system continues to operate in a restrictive manner, although long term productivity is adversely affected.

9) Priority 3 RFS:

i. Kenosha Joint Services or member agency will initiate the RFS via email/electronic ticketing system indicating that there is an interruption or degradation of a standard system. Contractor will via remote or on-site personnel begin troubleshooting and mitigation within 24 hours of notification.

ii. Examples of Priority 3 request for services include but are not limited to:

• Interruption or degradation of a service and/or system in where the service and/or system continue to operate in a restrictive manner, although long term productivity is adversely affected.

• Printer stopped working in a non-critical area but is impacting a department's ability to conduct business

• Email not working

• Monitor needs replacing at a 24/7 position in the Emergency Communications Center

10) Priority 4 RFS:

i. Kenosha Joint Services or member agency will initiate the RFS via email/electronic ticketing system. Contractor will via remote or on-site personnel and begin troubleshooting and mitigation within 2 business days.

ii. Examples of Priority 4 request for services include but are not limited to:

• Printer stopped working in a non-critical area

• Monitor needs replacing in the business office

11) Priority 5 RFS:

i. Kenosha Joint Services or member agency will initiate the RFS via email/electronic ticketing system. Contractor will, via remote or on-site personnel, begin troubleshooting and mitigation within 5 business days.

• Examples of Priority 5 request for services include but are not limited to:

• A request to improve efficiency by moving equipment

• A request to add a new application

• A request to install hardware

12) Priority Response Matrix and Guidelines

Priority of Request Initial Response On-site Presence Resolution

Priority 1 30 Minutes 60 Minutes Continues work, resolution goal 4 hours

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N. Systems Availability and Metrics

1) System Availability Metric for Mission Critical Systems

i. For the availability metrics for mission critical system, the Contractor will record all unscheduled outages/Priority 1 RFS. A system is considered available when the entire hardware and software configuration functions without any unscheduled outages or Priority 1 RFS. A system is defined as unavailable when the Contractor is notified of an outage.

ii. Should the outage be the responsibility of a third party vendor or the fix be delayed as a result of Kenosha Joint Services or third party vendors' actions, the Contractor will not be expected to meet the target service levels as described. Notwithstanding the forgoing, the Contractor will still be expected to meet the initial response and on-site goals as identified above.

2) System Availability Metric for Standard Systems:

i. For availability metric for standard systems, the Contractor will record all outages of the standard systems. A system is considered available when the entire hardware and software configuration is fully functional. A system is defined as unavailable when the Contractor is notified of an outage or disruption.

ii. Should the outage be the responsibility of a third party vendor, or the fix be delayed as a result of Kenosha Joint Services or third party vendors' actions, the Contractor will not be expected to meet the target service levels as described. Notwithstanding the forgoing, the Contractor will still be expected to meet the initial response and on-site goals as identified above.

3) Target service levels are system goals by which Kenosha Joint Services seeks to evaluate and maintain availability. Contractor will reasonably work with Kenosha Joint Services and third party vendors to achieve these percentage goals.

i. Exceptions to downtime include:

• Factors outside our control, such as force majeure events

• Actions of users, such as excess resource consumption and viruses

4) The Contractor shall schedule and perform all maintenance activities in a manner that does not cause the Services to fall below the required uptime or service level commitments unless agreed to by the client in advance. Scheduled maintenance must occur:

i. During off-peak hours (e.g., early morning/nights/weekends)

ii. Within pre-approved maintenance windows

iii. Advance notice required (often 48–120 hours)

5) Kenosha Joint Services will use the following formula to calculate system availability service levels:

Priority 2 60 Minutes 2 Hours Continues work, resolution goal 8 hours

Priority 3 24 Hours Not Required Resolution goal within 1 day

Priority 4 2 Business Days Not Required Resolution goal within 5 business days

Priority 5 5 Business Days Not Required Resolution goal-situation dependent and at the discretion of management

System Definition Target Service Level

Mission Critical Systems Computer Aided Dispatch (CAD), Jail Management System, Mobile Computing, 911 System, LERMS

99.5%

Standard Systems Systems other than mission critical system to include application availability, hardware availability and network availability

99%

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Total Time – Downtime

_____________________ X 100

Total Time

O. Required Meetings

1) The IT Manager or designated personnel will attend a minimum of five on-going meetings per month including an agency wide Staff meeting, Software Steering Committee meeting, IT Projects/Issues meeting, Tyler Technologies Support meeting, and Joint Services Board meeting.

2) The IT Manager will also participate in on-site, annual budget meetings as needed.

3) Additional meetings may be required for specific projects or issues as needed.

P. Other Duties

1) Contractor will be primarily responsible to manage business relationships between software and hardware providers. Business relationships will be managed with input from the Director of Kenosha Joint Services or designee.

2) The Contractor shall provide professional services to design, develop, implement, and maintain automation scripts (e.g., PowerShell or equivalent scripting technologies) to enable secure, reliable, and scalable data integration and interoperability between designated applications and systems.

3) The Contractor will provide project management on IT projects as needed.

4) The Contractor will develop and administer an annual operating budget for Information

Technologies that require the following tasks:

i. Obtain quotes from hardware and software vendors

ii. Develop the IT budget for the next operating year

iii. Enter budget, procurement, and asset data into ERP System

iv. Work with Administration to develop and project future capital expenditure plans

v. Ensure procurements for IT and for other departments IT purchases, are within budgetary amounts

5) On a monthly basis, the Contractor will track the number of hours for which IT services are performed.

6) Assisting Kenosha Joint Services or member agencies with recovery of files for internal investigations and open records requests.

4. PROPOSER QUALIFICATIONS

Proposer shall have a minimum of:

A. Five (5) years’ experience in Information Technologies management and support

B. Three (3) years’ experience working with government agencies, preferably law enforcement, and have a working knowledge of FBI CJIS Security Policy

5. CALENDAR OF EVENTS

This calendar is subject to change at the sole discretion of Kenosha County. All attempts will be made to adhere to this calendar. However, due to circumstances beyond our control, it may be necessary to modify the events and/or dates and times.

Event Date

RFP Issued 5/22/2026

Pre-Proposal Conference 6/3/2026 11:00 AM

Last Date for Questions 6/10/2026 5:00 PM

Addendum Posted (estimated and if needed) 6/18/2026 5:00 PM

Proposals Due 7/2/2026 1:00 PM

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Possible Vendor Presentations (estimated) 7/22/2026

6. CONTRACT

The contract for this project will consist of this Request for Proposals document, any associated exhibits, the Contractor’s proposal response with all required forms, any addenda that may be issued, any negotiated terms and conditions, and a standard professional services contract.

The contract shall begin on 1/1/2027 through 12/31/29 with three 1-year options for renewal.

7. PRE-PROPOSAL CONFERENCE and/or PRE-PROPOSAL SITE VISIT

A vendor pre-proposal meeting will be held at 11:00 AM on 6/3/2026 at the Kenosha County Administration Building 2nd Floor Conference Room, Kenosha, WI 53140. An addendum will be issued if the meeting is changed or cancelled. This meeting is suggested but not required, failure to attend or to examine any and all RFP documents prior to submitting a response will in no way relieve the successful Contractor from the necessity of furnishing, without additional cost, any materials or equipment or performing any work that may be required to complete the work in accordance with the specifications.

No additional charges shall be allowed for lack of information.

8. VENDOR REGISTRATION

Complete Proposal packages may be obtained from the State of Wisconsin’s VendorNet website https://vendornet.wi.gov/. To receive notifications of addendum and future bids and proposals, vendors must register with https://esupplier.wi.gov. There is no fee to register. If you do not have internet access, contact this office for a hard copy of this RFP.

9. THIRD PARTY RFP SERVICES

Kenosha Joint Services is not responsible for the content of any RFP response package received through any 3rd party service. It is the sole responsibility of the vendor to ensure the completeness of the documents received through any 3rd party source.

10. QUESTIONS & ADDENDA

If a vendor discovers any significant ambiguity, error, conflict, discrepancy, omission, or other deficiency in this RFP, they shall notify the contact person named below of such error and request a modification or clarification.

Any communications or questions regarding the requirements, specifications, or special conditions of RFP should be written and submitted to Purchasing as soon as possible, but no later than 6/10/2026.

Purchasing will respond to questions if necessary by issuing an official addendum, posted on The State of Wisconsin’s Vendor Portal. Any and all addenda issued as part of this RFP shall become part of the requirements of this RFP and will be made part of the contract. Vendors are responsible for checking the portal for any addenda before submitting a response. Failure to acknowledge addenda may disqualify your proposal response.

Any correspondence or questions submitted must include the RFP number.

Submit questions in writing via email to:

Matthew Fleming, Purchasing Director, e-mail: matt.fleming@kenoshacountywi.gov

No other employee or representative of Kenosha County or Kenosha Joint Services is authorized to interpret or give information as to the requirements of this RFP in addition to that contained in or https://vendornet.wi.gov/ https://esupplier.wi.gov/

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amended to this written RFP document. Vendors are instructed not to contact any other department or employee regarding this RFP. Any unauthorized contact regarding this RFP may be cause for the rejection of your proposal, at the sole discretion of Kenosha Joint Services.

11. PRICES

Proposal prices must be in US dollars, complete and inclusive of all charges at the time of submission.

Vendor is responsible for any delivery charges, freight, importing/exporting fees and services, tariff charges, licensing, or any other fees associated with this project.

Proposer certifies that prices, terms and conditions in the proposal will be firm for acceptance for a period of (90) days from the date of opening unless otherwise stated. Proposals may not be withdrawn before the expiration of (90) days. Prices shall be firm with no escalator clauses unless specified by Kenosha Joint Services. Proposals may be withdrawn after ninety (90) days only upon written notification to Kenosha Joint Services.

Vendor must utilize the enclosed Cost Proposal form.

12. RFP SUBMISSION

In a sealed container, Proposers must submit one original master copy (so marked) and five (5) identical photocopies (so marked) securely bound in a ring binder or comb/wire binding. Additionally, one soft copy on a USB storage device must be included with the hardcopies in the sealed container. DO NOT EMAIL AN ELECTRONIC COPY OF THE PROPOSAL PRIOR TO THE DUE DATE. Fax, email, or online response will not be accepted.

Delivery of a response to any other department or office is not acceptable and may result in your response arriving late in the Kenosha County Purchasing Division office. Receipt of a response by the US mail system does not constitute receipt by Purchasing. Late responses will not be accepted.

The following information must be clearly marked on the front of the envelope/shipping package:

Name & Address of Vender Due Date of RFP RFP Number & Title

The following sample mailing label is provided here for your convenience:

From:

To: Matthew Fleming Purchasing Director Kenosha County Purchasing Division 1010 – 56th Street Kenosha, WI 53140

RFP RESPONSE

RFP #2615 Kenosha Joint Services Information Technologies Services Due Date: 7/2/2026 at 1:00 PM

Sample

Mailing

Label

WISCONSIN PAGE 15 OF 35

13. INSTRUCTIONS TO VENDORS & RESPONSE REQUIREMENTS

13.1 Thoroughly examine the scope of work, schedule, instructions and all other solicitation documents and make all investigations necessary to be familiar with conditions that affect the proposal. No pleas of ignorance by the proposer as a result of failure to investigate or examine conditions or failure to fulfill details of the contractual documents will be accepted as a basis for varying the requirements of Kenosha Joint Services or changing the compensation due.

13.2 Provide all required information on the forms furnished in this document. Print or type name on the proposal and manually sign all copies in the space and on the forms provided. If you obtained this solicitation electronically, your response shall not contain any alteration to the document posted other than entering required data in the spaces provided or including attachments as necessary. By submission of a response, offeror affirms that no alteration of any kind has been made to this solicitation.

13.3 Do not include federal taxes or State of Wisconsin taxes in prices since Kenosha Joint Services is exempt from payment of these taxes.

13.4 All proposals must be current and final at the time of opening in order to be considered responsive. No proposal will be accepted for consideration, and no award will be made, if at the time of opening anything contained therein is contingent upon, or subject to, any outstanding review, certification, or approval by any party that has not been received.

13.5 The following chart details the required proposal outline and specifies the minimum content of the proposal sections. Proposals should be organized in tabbed sections following this chart and each point listed below should be addressed in your proposal.

Tab Title Contents:

A Letter of Transmittal

Include a signed and dated letter of transmittal offering your proposal for Kenosha Joint Services’ consideration, signed by an authorized agent of your company.

B Table of Contents

A table of contents should be included, and each page of the proposal should be consecutively numbered.

C

Company Profile • Provide a brief overview and history of your company.

• Address the company's expertise and qualifications to provide this service. Be specific and detail no more than three similar projects/contracts. Include description of work, dates, locations, challenges and results.

• Discuss your company’s size and number of employees.

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D

Staff Qualifications

• Identify key staff your organization/company will assign to fulfill the contract requirements. Detail who would be IT Manager and the role of each individual.

• Provide a synopses describing the qualifications for each of the key staff who would be assigned to the contract.

• Provide any relevant licenses and certifications (e.g. professional licenses) that each staff member holds.

E Proposal Solutions

• Provide a brief description of the proposed services and the firm’s understanding of the required work.

• Discuss your organizations capacity to provide services to meet the requirements outlined in the RFP Documents.

• Discuss your experience with public safety software and describe your knowledge and experience with FBI CJIS Security Policy.

• Discuss your company’s ability to be flexible to meet the service needs of Kenosha Joint Services.

• Detail your firms understanding of the challenges and barriers and proposed approach to overcoming these barriers.

F Exceptions • Provide a detailed narrative of any exceptions you take to the Statement of Work or Terms and Conditions of this RFP.

• If no exceptions are taken, include a statement to that effect.

G Reference Accounts

• On the form provided in this packet, list accounts your company currently provides similar services to. References will be contacted by Kenosha Joint Services. Kenosha Joint Services may also consider reference responses from accounts not listed in your proposal.

• All information provided must be current and correct. Kenosha Joint Services will not attempt to search for current information that is not provided.

• Include client name, project description, scope, timeline, construction costs and contact information including phone and email.

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H Vendor Forms

• Complete the Vendor Acceptance Form and insert it into your proposal

• Complete the Ethics Compliance Notice & Addendum

• Complete the Designation of Confidential and proprietary

Information Form and insert it into your proposal.

In a separate sealed envelope:

Cost Proposal • Complete the Cost Proposal Form and provide an original and one copy in a separate sealed envelope.

14. CONFIDENTIALITY/NON-DISCLOSURE

It is the intent that all proposals received will remain sealed and confidential until the due date. After the due date, only the names of the proposing firms will be released upon request, no other information will be provided until evaluations are complete.

Once the process is complete, no information submitted as a part of this RFP process shall be considered proprietary or confidential unless claimed as a trade secret on the enclosed form “Designation of

Confidential and Proprietary Information”.

By submitting a proposal, vendors acknowledge that Kenosha Joint Services may be required under the law to make its records available for public inspection at any time during this RFP process. All Vendors acknowledge and agree that Kenosha Joint Services will have no obligation or any liability to the Vendor in the event that Kenosha Joint Services must disclose these materials.

15. ERRORS OR OMISSIONS

Kenosha Joint Services reserves the right to permit cure of, or waive as an informality, any irregularities or technicalities contained in any proposal submitted, at the sole discretion of Kenosha Joint Services, provided such waiver does not substantially change the offer or provide a competitive advantage to any vendor. Contracts will be awarded in the best interests of Kenosha Joint Services.

16. VENDOR RESPONSIBILITY

A proposal response may be rejected if a vendor fails to meet any one of the following qualifications:

16.1 Financial and Organizational Capacity: Factors to be considered include, but are not limited to, assets, liabilities, recent bankruptcies, equipment, facilities, personnel resources and expertise, availability in consideration of other business commitments, or existence of appropriate accounting and auditing procedures for control of property and funds.

16.2 Legal Authority: Factors to be considered include, but are not limited to, authority to do business in the State of Wisconsin, licensing, debarment by the State of Wisconsin or Federal Government

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due to a prevailing wage violation, OSHA violations, violations of other local, state or Federal law, etc.

16.3 Integrity: Factors to be considered include, but are not limited to, criminal indictments or convictions, civil fines and injunctions imposed by governmental agencies, anti-trust investigations, ethical violations, tax delinquencies, debarment by federal, state or local governments, or prior determinations of integrity-related non-responsibility.

16.4 Previous Contract Performance: Factors to be considered may include reports of less than satisfactory performance, early contract termination for cause, contract abandonment, court determinations of breach of contract, etc.

17. EVALUATION & AWARD PROCESS

17.1 Evaluation Committee

The evaluation committee will consist of members who have been selected because of their special expertise and knowledge of the service(s) and/or product(s) that are the subject of this

RFP. Proposers may not contact members of the evaluation committee except at the request of

Purchasing.

17.2 Right to reject proposals

Kenosha Joint Services reserves the right to reject any and all proposals.

17.3 Proposal Scoring

Accepted proposals will be reviewed by an evaluation committee and scored against the stated criteria. The committee may review references, request interviews/presentations, conduct demonstrations and/or conduct on-site visits. The resulting information will be used to score the proposals. The evaluation committee's scoring will be tabulated and proposals ranked based on the numerical scores received.

17.4 Evaluation Criteria

The proposals will be scored using the following criteria:

EVALUATION CRITERIA

MAXIMUM

POINT

VALUES

Cost 30

Company Profile 10

Staff Qualifications 25

Proposal Solutions 35

TOTAL 100

17.5 Interviews/Presentations and/or Demonstrations

Top-scoring proposers, based on the evaluation of the written proposal, may be required to have interviews/presentations to support and clarify their proposals, if requested. Kenosha Joint

Services will make every reasonable attempt to schedule the interview/presentation on the date specified in the Calendar of Events. The proposer is required to have key members of staff attend the interview and be prepared to present and respond to questions. Failure of a proposer to complete a scheduled interview/presentation may result in rejection of that proposer's proposal.

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Kenosha Joint Services may conduct reviews of the vendor’s work and/or contact references to clarify or confirm proposal information.

17.6 Final Evaluation

Upon completion of any interviews/presentations and/or demonstrations by proposers, the evaluation team will review their evaluations and adjust the scores based on the information obtained in the interview/presentation, demonstration, possible reference checks, and any other pertinent proposer information.

17.7 Award and Final Offers

Award will be granted in one of two ways. The award may be granted to the highest scoring responsive and responsible proposer after the original evaluation process is complete.

Alternatively, the highest proposer or proposers may be requested to submit Best and Final Offers

(BAFO). If Kenosha Joint Services requests Best and Final Offers, they will be evaluated against the stated criteria outlined in the BAFO, scored, and ranked by the evaluation committee. The award may then be granted to the highest scoring BAFO. However, a proposer should not expect that

Kenosha Joint Services will request a Best and Final Offer.

18. ASSIGNMENT AND SUBCONTRACTING

The selected Contractor will not be permitted to sublet, sell, transfer, assign or otherwise dispose of the contract or any portion therein, or its right, title or interest in, to any person, firm or corporation without the written consent of Kenosha Joint Services. If Kenosha Joint Services permits the use of subcontractors, the following will apply:

The contractor is the prime contractor. A prime contractor is the vendor who provides a service and receives a payment for that service. Kenosha Joint Services considers the prime contractor to be the sole point of contact with regards to contractual matters, including the performance of the services and the payment of any and all charges resulting for contractual obligations.

The prime contractor will be responsible for the contract performance when subcontractors are used.

However, when subcontractors are used, they must abide by all terms and conditions of the contract. If subcontractors are to be used, the contractor must clearly identify the subcontractor including length of time the subcontractor has been used by the prime contractor and other projects.

The prime contractor shall provide Kenosha Joint Services with the names of any subcontractors used for the performance of any part of this contract. The existence of the subcontractor does not relieve or reduce the prime contractor of any liability for any breach in the performance of the prime contractor’s duties. The prime contractor agrees that all subcontractors shall be agents of the prime contractor and the prime contractor agrees to hold harmless hereunder for any loss or damage of any kind occasioned by the acts of omissions of prime contractors, subcontracts, their agents or employees.

19. INVOICING REQUIREMENTS

Kenosha Joint Services’ terms are to pay or reject invoices within 30 days of receipt. Before payment is made, it also must verify that all invoiced charges are correct as per this contract. Only properly

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submitted invoices shall be officially received for payment. Thus, your prompt payment requires that your invoices be clear and complete in conformity with the instructions below.

All invoices must be itemized showing:

a. Purchase order number

b. RFP number

c. Vendor remit to address

d. Complete detailed product or service description as stated on your RFP

e. Prices per the Contract

20. CONFIDENTIALITY

Contractor acknowledges that some of the data and documentation it may become privy to in the performance of this contract is of a confidential nature. Contractor shall make all reasonable efforts to ensure that it or its employees and subcontractors do not disseminate such confidential information.

Contractor or its employees and subcontractors will not reuse, sell, or make use in any format the data researched or compiled for this contract for any venture, profitable or not, outside this contract.

Contractor agrees to observe complete confidentiality with respect to all aspects of any confidential information, proprietary data and/or trade secrets and any parts thereof, whether such contents are Kenosha Joint Services’ or the manufacturer's, or distributor's whereby Contractor or any Contractor's personnel may gain access while engaged or while on Kenosha Joint Services’ premises.

The restrictions herein shall survive the termination of this contract for any reason and shall continue in full force and effect and shall be binding upon the Contractor or its agents, employees, successors, assigns, subcontractors, or any party claiming an interest in this contract on behalf of or under the rights of Contractor following any termination. Contractor shall advise all Contractor's agents, employees, successors, assigns and subcontractors which are engaged of the restrictions, present and continuing, set forth herein. Contractor shall be liable for all damages resulting from its breach of confidentiality and defend and incur all costs, if any, for actions that arise as a result of noncompliance by Contractor, its agents, employees, successors, assigns and subcontractors regarding the restrictions herein.

21. SPECIAL CONDITIONS OF THIS PROPOSAL

21.1 Indemnity and Insurance Requirements

A proposal response may be rejected if a vendor fails to meet any one of the following insurance requirements:

21.1.1. Contractor agrees to indemnify, hold harmless and defend Kenosha Joint Services, its officers, agents and employees from any and all liability including claims, demands, losses, costs, damages and expenses of every kind and description or damage to persons or property arising out of or in connection with or occurring during the course of this agreement where such liability is founded upon or occurring out of the acts or omissions of the Contractor, its agents or employees, regardless of whether or not it is caused in part by Kenosha Joint Services. Contractor shall notify Kenosha Joint Services immediately upon the commencement of any litigation against Contractor where there is any possibility Kenosha Joint Services may be made a party thereto. Should Contractor hire/engage any subcontractor(s) to perform work on its behalf or in conjunction with Contractor’s work, Contractor will require such subcontractor(s) to carry the same insurance as is outlined and required below of the Contractor.

21.1.2. Contractor agrees to protect itself and Kenosha Joint Services under the indemnity agreement set forth in the above paragraph. Contractor will at all times during the terms

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of this Contract keep in force and effect the insurances listed below and such insurance policies must be issued by a company or companies rated A- VII or better by AM Best and authorized to do business in the State of Wisconsin with the following minimum limits of coverage;

Commercial General Liability *

Each Occurrence $1,000,000

General Aggregate $2,000,000

Products – Completed Operations Aggregate $2,000,000

Professional Liability* $1,000,000

Cyber Liability $1,000,000

Automobile Liability – Combined Single Limit * $1,000,000

Excess/Umbrella Liability – Each Occurrence and Aggregate Limits *

$1,000,000

Workers Compensation Statutory Limits

Employer’s Liability – Each Accident / Disease Each Employee / Disease Policy Limit *

$500,000 Each

*Or such higher limits sufficient for these insurance policies to be scheduled under the Umbrella policy.

21.1.3. Coverage afforded shall apply as primary with…