260000000015 - Consolidated Telecom Categories - RFI.xlsx

Section A - ISP

DTMB Network Services is seeking to provide increased bandwidth, provide network diversity to State Remote Sites, transition to current transport service technologies, reduce recurring costs, and increase agility in providing internet services to the State.

This proposal includes the provision of all deliverables, services, resources, and feature(s) that will be utilized to provide and optimize the internet services to the SOM. Please list the products/services you provide based on the categories and descriptions we've provided below. The State is seeking information on the cost structures used for Internet Service Provider offerings. At this time, the State is not requesting pricing or quotes. Instead, vendors are asked to describe how their pricing models are organized for the following types of services: business internet, dedicated fiber, broadband, wireless 4G/5G, cloud connectivity, hotspots, TV services, and related ISP solutions.

Please describe:

• The cost structure types you offer (e.g., bandwidth‑based, speed tiers, usage‑based, flat‑rate, per‑site, per‑circuit, subscription).

• How costs are typically determined (e.g., bandwidth, distance to network, service level, contract term).

• Whether services are bundled or itemized (e.g., equipment, installation, managed services, CPE).

• Any optional add‑ons (e.g., DDoS protection, redundancy options) and how they affect cost structure.

• Whether enterprise or statewide pricing models are available.

• Any minimum service commitments commonly required.

The State is gathering this information to understand industry‑standard ISP cost models for future planning.

Category A: Business TV Services Definition: provide television programming services, including the packages of video channels and music programming. commercial-grade video and television distribution systems. They provide scalable live broadcast, on-demand media, and digital signage across multiple screens

Category B: customer premise equipment (CPE) Definition: hardware leased by a user and located on their property. It connects directly to a service provider’s network at a demarcation point

Category C: Business WIFI Definition: enterprise-grade wireless internet for large organizations.

Category D: WIFI Hotspot Definition: a physical location or a portable device that provides internet access to nearby devices. It works by connecting to a cellular network or broadband connection and broadcasting a wireless signal that allows laptops, tablets, and phones to get online.

Category E: Enterprise Internet Services Definition: Service provides Internet access service implemented using a hybrid fiber/coax or a fiber access network. Customer interface to the data network is via Ethernet connection. EI Service enables a variety of upstream and downstream rates.

Category F: Dedicated Fiber-optic Internet Definition: a premium, private fiber-optic connection that is not shared.

Category G: Dedicated Denial of Service (DDoS) Protection Definition: protection cybersecurity measure that safeguards networks from fraudulent traffic. It works by rapidly detecting attacks, differentiating malicious junk traffic from real users, and filtering or absorbing the "bad" traffic so your services remain online

Category H: Cloud Connect Service Definition: Provides a private, layer 2 connectivity to cloud service providers (CSPs).

Category I: Wireless 4/5G Internet Services Definition: delivers internet via cellular towers rather than wired cables. Requires compact receiver or router near a window, and it catches the cellular signal to broadcast a Wi-Fi network

Category J: Software-Defined interconnection (SDCI) or Network-as-a-Service (NaaS) Definition: allows enterprises to build and manage private, virtual network connections to cloud providers, data centers, and business partners instantly. Instead of laying physical cables, businesses use a software portal to provision connections on demand.

DSL (Digital Subscriber Line) Definition: a broadband internet connection that transmits digital data over existing copper telephone wires. It allows for uninterrupted, high-speed internet access

Satellite Internet Services Definition: a broadband connection that transmits data wirelessly from space to a satellite dish at your location, bypassing the need for physical cables. It is primarily used to provide internet access in rural or remote areas where traditional wired infrastructure like fiber or cable is unavailable

Other Services Field Service Repair Technician -Regular hours -Overtime hours -Holiday hours -Extended Demarcation -Other Please provide a typical rate card for these resources.

Section B - Data Communication

DTMB provides a comprehensive data network to provide network connectivity to the State of Michigan (SOM). The SOM network includes the metropolitan area network, local area network, wireless network, wide area network, network monitoring, network security, data center network, virtual private network, and voice network. This will include business critical solutions. DTMB requires the use of third-party hardware and software to provide connectivity and support of the SOM’s network.

DTMB is seeking a proposal for enterprise core network solutions, including but not limited to: hardware, software, implementation services and support. The State of Michigan’s enterprise network includes the metropolitan area network, local area network, wireless network, wide area network, network monitoring, network security, data center network, virtual private network, and voice network.

The services rendered will include, but are not limited to: hardware, software, management tools and applications, maintenance, support and professional services for design and implementation.

Please list the products you provide based on the categories and descriptions we've provided below. The State is not requesting quotes or pricing. Vendors are asked to explain:

• The cost structures used for hardware, software, and networking components (e.g., perpetual license, subscription, annual maintenance, consumption‑based).

• How professional services, implementation, and support are typically priced.

• Whether costs are based on device count, port count, bandwidth, user count, feature tier, or environment size.

• How cloud‑delivered, SaaS, or managed service models are structured.

• Any available bundling options (e.g., hardware + software + support packages).

• The availability of enterprise, multi‑site, or volume‑discount pricing structures.

• Typical contract terms or minimum commitments associated with your products or services.

This information will assist the State in understanding industry pricing frameworks for network infrastructure and data communications solutions.

Section C - Voice Communication

The DTMB Network Services division is responsible for delivering business-critical enterprise phone services to the State of Michigan. In order to facilitate both the assignment of phone numbers and the provision of inbound and outbound dialing capabilities, DTMB requires a SIP (Session Initiation Protocol) trunk connection from a Telco Carrier in order to provide phone services to the SOM.

State Agencies that are unable to access the SOM phone service due to remote work locations must have the ability to procure their own voice services through a SOM contract. Such services should encompass local, long-distance, and toll-free calling, ensuring comprehensive telecommunications coverage for all agency needs.

DTMB will need to acquire hardware and software under this contract to facilitate the connection between the SIP trunk and the SOM phone system. The services rendered will include, but are not limited to: hardware, software, management tools and applications, maintenance, support and professional services for design and implementation. Please list the products/services you provide based on the categories and descriptions we've provided below. The State is collecting information on general cost structures used for voice services, including SIP trunking, dial plans, toll‑free services, POTS replacement, and related voice technologies. The State is not requesting pricing at this stage.

Please describe:

• The cost structures typically associated with local, long‑distance, toll‑free, and SIP services (e.g., per‑minute, per‑channel, per‑session, per‑Trunk Group, subscription‑based).

• How factors such as call volume, number of DIDs, service coverage, redundancy, or routing features influence cost.

• Whether usage‑based, unlimited, hybrid, or bundled voice service models are offered.

• How hardware, SBCs, or POTS replacement equipment are typically priced (e.g., one‑time cost, monthly lease, subscription).

• Any optional service features (e.g., failover routing, enhanced toll‑free features) that impact cost structure.

• Whether enterprise, statewide, or volume‑based pricing models are available.

• Any typical minimum commitments or thresholds related to voice services.

This information will help the State better understand how voice communications solutions are commonly structured in the marketplace.