CITY OF WARNER ROBINS, GEORGIA

REQUEST FOR PROPOSALS

SCADA/Control Systems Integration (CSI) Master Services Agreement with Task Order No. 1: SCADA Capital Upgrades

Proposals Due: Thursday, August 27, 2026 @ 2 P.M. ET

Owner City of Warner Robins 95 Glenn Drive Warner Robins, GA 31088

Engineer ESG Engineering, LLC 6400 Peak Road Macon, GA 31210

Contact/Questions Austin Reynolds areynolds3@inframark.com 478-474-4996 mailto:areynolds3@inframark.com

City of Warner Robins | RFP: SCADA/CSI Master Services Agreement

TABLE OF CONTENTS

Section 1 — Introduction and Overview

Section 2 — Proposer Qualifications

Section 3 — Maintenance and Support Services

Section 4 — Maintenance/Support Rate Structure

Section 5 — Proposal Evaluation Criteria

Section 6 — Proposal Requirements, Submission Format, and Required Forms

Section 7 — Insurance Requirements

Section 8 — Indemnification and Hold Harmless

Section 9 — Master Services Agreement

Appendix A — Task Order No. 1 — SCADA Capital Upgrades

Appendix B — Required Contract Forms

Appendix C — Location Map

SECTION 1 — INTRODUCTION AND OVERVIEW

1.1 Introduction

The City of Warner Robins, Georgia (the "City") is soliciting proposals from qualified firms to provide SCADA (Supervisory Control and Data Acquisition) and Control Systems Integration (CSI) maintenance, support, and capital improvement services for its water and wastewater utility systems. This RFP seeks to establish a Master Services Agreement (MSA) with one highly qualified contractor for ongoing SCADA/CSI maintenance and technical support services, structured on a task-order basis to allow the City flexibility in scoping and authorizing individual projects over time.

The Master Agreement will define the contractual framework, terms and conditions, qualification standards, service level expectations, and rate structures governing all work. Individual scopes of work will be authorized via Task Orders issued under the MSA. Task Order No. 1, included as Appendix A to this RFP, addresses immediate capital improvements to the City's SCADA infrastructure and is incorporated herein to allow proposers to simultaneously submit qualifications, maintenance/support pricing, and a proposed solution with pricing for Task Order No. 1.

1.2 Procurement Overview and Key Dates

Issuing Entity City of Warner Robins, Georgia

Engineer ESG Engineering, LLC

RFP Contact / Questions Austin Reynolds | areynolds3@inframark.com

(478) 474-4996

Submit Proposals To City Hall - Purchasing Office 700 Watson Blvd, Warner Robins 31093

Proposals Due Thursday, August 27, 2026 (2 P.M. ET)

Pre-Bid Meeting (Mandatory)

Friday, August 14, 2026 (9 A.M. ET) WTP#1 – Corner of MLK Jr Blvd and Cornelia Dr

All questions regarding this RFP shall be submitted in writing to the contact listed above. Oral inquiries will not be considered. Questions submitted later than 72 hours prior to proposal submission deadline will not be addressed.

1.3 RFP and Evaluation Process

The procurement process will proceed in the following sequential steps:

1. Issuance of RFP: The City issues this RFP to prospective proposers. The RFP includes the general scope of the Master Services Agreement, service and qualification requirements, rate structure requirements, and a description of Task Order No. 1 scope as Appendix A.

2. Mandatory Pre-Bid Meeting and Site Visit: All prospective proposers are required to attend the mandatory pre-bid meeting and site visit. This event will allow proposers to ask questions, evaluate site conditions, and gain a thorough understanding of the City's systems and the scope of Task Order No. 1. Proposals from firms that did not attend the mandatory pre-bid meeting will be deemed non-responsive and will not be evaluated.

mailto:areynolds3@inframark.com

3. Proposal Submission: Proposers shall prepare and submit a complete proposal package including: (a) company qualifications and project team information, (b) service, maintenance, and support plan and pricing/rate structure for the Master Agreement, and

(c) a proposed technical solution and pricing for Task Order No. 1.

4. City Review and Shortlisting: The City and its Engineer will review all submitted proposals in accordance with the evaluation criteria in Section 5. The City reserves the right to request interviews or presentations from select proposers it deems most qualified.

5. Firm Selection and Award: The City will select one (1) proposer deemed most advantageous to the City and will negotiate and execute the Master Services Agreement. Task Order No. 1 will be issued concurrently or immediately following execution of the MSA.

1.4 Systems Description

The City of Warner Robins operates a municipal water and wastewater utility system serving the citizens of Warner Robins, Georgia. The SCADA system currently in use provides monitoring and control capabilities across the City's distributed water and wastewater infrastructure. The successful contractor will be expected to develop thorough familiarity with all components of the City's systems.

1.4.1 Wastewater Systems

The City operates two (2) wastewater treatment facilities (WWTFs) within the scope of this agreement. Lift stations are specifically excluded from this agreement (lift station SCADA is maintained under a separate agreement).

• Sandy Run WWTF

• Ocmulgee River Water Pollution Control Plant (WPCP)

1.4.2 Water Systems

The City's water system consists of the following facilities, shown graphically in Appendix C – Location Map:

• Seven (7) groundwater water treatment plants (WTPs), each containing on-site wells and chemical treatment systems:

◦ WTP #1 (Main Hub) — Wells #1, #2, & #4

◦ WTP #2 — No on-site wells

◦ WTP #3 — Wells #6 & #7

◦ WTP #5 — Wells #12 & #13

◦ WTP #6 — Wells #14 & #15

◦ WTP #7 — Wells #16 & #17

◦ WTP #8 — Well #18

• Three (3) remote/off-site wells (Wells #3, #8, and #9) that have a separate PLC from their associated WTP

• Five (5) elevated tanks and standpipes: Elevated Tank #1, Elevated Tank #2, Elevated Tank #3, Elevated Tank #8, and Standpipe #2

• Operations summary:

◦ WTP #1, #2, & #3 operate based on Standpipe #2 level

◦ WTP #5, #6, & #7 operate 24 hr/day independently from tank/standpipe level

◦ WTP #8 operates based on the level of Elevated Tank #8 (on-site)

1.4.3 Existing SCADA System

The City currently utilizes a SCADA/control system to monitor and control operations at the facilities listed above. The system includes PLCs at each site, remote telemetry units (RTUs), and

HMI workstations. The existing system has experienced degradation in certain I/O points, telemetry reliability, and PLC hardware, which are addressed in part by Task Order No. 1 (see Appendix A). Additional detail regarding the current system will be made available at the mandatory pre-bid site visit.

SECTION 2 — PROPOSER QUALIFICATIONS

The City is committed to selecting a contractor with demonstrated experience, technical capability, and financial stability. Proposers shall provide the following qualification information as part of their proposal. The City reserves the right to request additional documentation to verify any qualification claims.

2.1 Company Profile

Proposers shall provide a comprehensive company profile that includes, at minimum:

• Full legal name of the company and any applicable DBA names

• Year established and a brief history of the firm

• Type of business entity (corporation, LLC, partnership, sole proprietorship, etc.) and state of incorporation or organization

• Ownership structure, including names of principals, partners, or majority shareholders owning ten percent (10%) or more of the firm

• Parent company, subsidiaries, or affiliated companies, if any

• Federal Tax Identification Number (EIN)

• State of Georgia contractor license information.

• City business license information.

• A statement affirming the firm is not currently debarred, suspended, or otherwise excluded from federal or state contracting

2.2 Relevant Experience

Proposers shall demonstrate a minimum of five (5) years of direct experience providing SCADA/control systems integration, maintenance, and support services for municipal water and/or wastewater utility systems. Proposals shall include:

• A narrative describing the firm's overall experience in municipal utility SCADA/CSI work

• Specific experience with PLC-based control systems, including programming, configuration, and hardware replacement

• Experience with radio-to-cellular telemetry migration or conversion projects

• Experience integrating and troubleshooting multi-site SCADA systems involving distributed

PLCs, RTUs, and HMI platforms

• Experience with security camera and alarm system integration into SCADA/utility environments

• Experience working on active utility facilities with minimal disruption to operations

2.3 Proposed Project Team

Proposers shall identify all key personnel who would be assigned to this account, including:

• Project Manager: responsible for day-to-day account management, coordination, and communication with City staff. Provide resume and relevant experience.

• Lead Controls Engineer/Systems Integrator: the primary technical resource for programming, design, and system modifications. Provide resume, certifications, and relevant project experience.

• Field Technicians: individuals who will perform scheduled and unscheduled on-site service calls. Provide names, locations, certifications, and years of experience.

• Emergency/On-Call Personnel: identify who would respond to after-hours emergency service calls and their on-call availability.

• Proposed backup personnel for each key role

The City reserves the right to approve or reject proposed personnel substitutions after award.

2.4 Licenses and Certifications

Proposers shall provide documentation or verification of the following, as applicable:

• State of Georgia business license

• Any required electrical contractor, low-voltage contractor, or systems integrator license(s) applicable to the scope of work in the State of Georgia

• PLC manufacturer certifications (e.g., Rockwell Automation, Allen-Bradley, Siemens, Schneider, etc.), including the specific platform(s) for which personnel are certified

• SCADA/HMI software certifications or training documentation (identify software platforms)

• Relevant industry certifications for key personnel, such as: ISA Certified Control Systems

Technician (CCST), ISA Certified Automation Professional (CAP), or equivalent

• OSHA 10 or OSHA 30 certifications for field personnel

• Any other licenses, certifications, or endorsements relevant to the scope of work

2.5 References and Past Projects

Proposers shall provide a minimum of three (3) and up to five (5) references for similar SCADA/CSI maintenance, support, or capital improvement projects completed within the past seven (7) years for municipal water or wastewater utility clients. For each reference, provide:

• Client name, municipality, and project location

• Name, title, and current contact information (phone and email) for the client's primary point of contact

• Description of project scope, including systems involved, PLC/HMI platforms, scope of work, and any telemetry or integration work performed

• Contract value (or annual retainer value for maintenance/support agreements)

• Contract duration and current status (ongoing or completed)

• Description of the proposing firm's specific role and key personnel involved

The City reserves the right to contact any references provided and to seek additional references independently.

2.6 Technical Capabilities and Shop Facilities

Proposers shall describe their in-house technical capabilities, including:

• Description of any in-house shop or fabrication/testing facility, including location, size, and capabilities (e.g., panel fabrication, PLC/RTU programming bench, FAT testing setup)

• Inventory of common SCADA components, PLCs, RTUs, communication equipment, and spare parts maintained on hand for rapid deployment

• Software tools, licenses, and programming environments maintained by the firm for PLC programming, HMI development, and system integration

• In-house capabilities for cellular modem/RTU configuration and testing

• In-house capabilities for security camera/alarm system configuration

• Drafting or documentation capabilities (as-builts, O&M manual updates, programming documentation)

• Cybersecurity practices and protocols for control systems, including any relevant certifications (NERC CIP, NIST framework familiarity, etc.)

2.7 Financial Stability

Proposers shall provide evidence of financial stability sufficient to perform the services required under this agreement. This may include, but is not limited to:

• A statement of the firm's annual revenue (current and two most recent prior years)

• Bonding capacity letter from surety (relevant for Task Order work requiring performance/payment bonds)

• Bid Bond in accordance with Section 6.5 and Article 10 of this RFP

• A statement that the firm has not filed for bankruptcy or reorganization within the past five

(5) years

• The City reserves the right to request audited financial statements

2.8 Safety Record

• OSHA recordable incident rate (TRIR) for the past three (3) years

• OSHA Days Away, Restricted, or Transferred (DART) rate for the past three (3) years

• EMR (Experience Modification Rate) from the firm's workers' compensation carrier for the past three (3) years

• Description of firm's safety program and field safety protocols

SECTION 3 — MAINTENANCE AND SUPPORT SERVICES

The City seeks a qualified contractor capable of providing high-quality, reliable, and responsive SCADA and control systems maintenance and support services under the Master Agreement.

Proposers shall describe in detail their proposed approach to fulfilling the service requirements described in this section.

The City places significant value on the following factors and will favor proposers who demonstrate:

• Quick response times — the ability to respond rapidly to routine, urgent, and emergency service requests, including outside of normal business hours

• Close geographic proximity — offices, shops, and field personnel located in close proximity to Warner Robins, Georgia, minimizing drive time to City facilities

• 24/7/365 availability — genuine willingness and demonstrated ability to respond any time of day or night, any day of the week, including weekends and holidays

3.1 Availability and Quality of Support Services

The contractor shall provide maintenance and technical support services for the City's SCADA/CSI systems on a year-round basis. Proposers shall describe:

• Normal business hours and staffing levels for telephone and remote technical support

• After-hours, weekend, and holiday support availability, including how emergency calls are routed and responded to

• Remote access capabilities: ability to remotely diagnose, connect to, and troubleshoot the

City's SCADA system, and the tools/protocols used to do so

• Escalation procedures when the primary assigned technician is unavailable

• Process for handling concurrent service requests or emergencies at multiple sites

• Documentation practices: how service calls are logged, tracked, and reported to the City

• Quality assurance process for completed work, including testing and verification procedures after any changes to PLC programming, RTUs, or HMI

3.2 Response Time Commitments

Proposers shall clearly state their proposed on-site and remote response times for each of the following service categories. The City will evaluate response time commitments as part of the scoring under Section 5. Shorter, more reliable response times — particularly for emergencies and after-hours situations — will be viewed favorably.

• Emergency (system-wide failure, critical alarm): Proposer shall state its committed on-site response time, 24/7/365.

• Urgent (partial system failure, single-site outage): Proposer shall state its committed response time during normal business hours and after hours.

• Routine (non-critical issue, scheduled work): Proposer shall state its typical scheduling lead time and on-site response timeframe.

• Remote/Telephone Support: Proposer shall state availability and target response time for remote or telephone technical support.

Proposers shall describe any limitations on response time guarantees and how they plan to maintain these standards given their office and personnel locations.

3.3 Proximity and Staffing

Proximity of field service technicians and support staff to Warner Robins, Georgia is an important evaluation factor. Proposers shall:

• Clearly state the location (city and state) of all field technicians who would routinely service this account

• Indicate the approximate drive time from the primary technician's location to the City's facilities

• Describe how the firm ensures coverage for vacations, illness, or turnover of key personnel

• Indicate whether the firm would assign a dedicated technician to the City's account or operate on a pool/dispatch model

• Describe the location and contents of any parts/equipment stocking location that would support emergency response to this account

3.4 Scheduled Maintenance Services

Proposers shall describe their proposed scheduled maintenance program, including:

• Recommended frequency of preventative maintenance (PM) site visits (e.g., quarterly, semi-annually, annually)

• Scope of work to be performed during each scheduled PM visit, including inspections, calibrations, firmware updates, battery checks, communications testing, and documentation review

• Method for scheduling PM visits with minimum disruption to City operations

• Deliverables following each PM visit (inspection reports, punch lists, recommended repairs, etc.)

3.5 Unscheduled/Emergency Service

Proposers shall describe their process for handling unscheduled and emergency service requests, including:

• Point of contact and notification procedures for the City to report an emergency

• Dispatch process and how response time compliance is tracked

• Temporary or interim measures to maintain system operations while a permanent repair is being arranged

• Parts procurement and expediting capabilities for emergency situations

SECTION 4 — MAINTENANCE/SUPPORT RATE STRUCTURE

Proposers shall provide a comprehensive pricing and rate structure for ongoing maintenance and support services under the Master Agreement. The tables and formats below represent minimum required information. If a proposer's standard rate structure encompasses additional detail, service tiers, or pricing categories beyond what is listed, they are encouraged to include that information.

The City will use this information both for evaluation purposes and for incorporation into the executed Master Agreement.

Note: The City will incorporate the contractor's service and rate schedule into the Master Agreement.

The City's agreement terms and conditions shall supersede the contractor's standard service agreement in the event of any conflict.

4.1 Labor Rate Schedule

Proposers shall provide all-inclusive hourly labor rates for each of the following personnel and service categories. Rates shall be all-inclusive (including labor, overhead, profit, travel time, and any applicable per diem) unless otherwise noted. Proposers with more detailed rate structures may provide them as a supplement to this table.

Personnel / Service Category

Standard Rate ($/hr)

OT/After-Hours ($/hr)

Weekend/Holiday ($/hr)

Controls Engineer / Systems Integrator (Senior)

Controls Engineer / Systems Integrator (Staff)

Field Technician (Senior) $________ $________ $________

Field Technician (Staff) $________ $________ $________

Project Manager $________ $________ $________

Programmer / Software Engineer

CAD / Documentation Technician

Other (describe):

4.2 Scheduled Maintenance Pricing

Proposers shall provide pricing options for scheduled (preventative) maintenance visits. These options represent minimum pricing categories; proposers may include additional tiers or package options as appropriate. Pricing shall clearly indicate what is included in each option.

• Option A — Quarterly Visits (4 per year): Annual total cost $____________; Per-visit cost

• Option B — Semi-Annual Visits (2 per year): Annual total cost $____________; Per-visit cost

• Option C — Annual Visit (1 per year): Annual total cost $____________; Per-visit cost

• Describe what is included in each scheduled maintenance visit and any exclusions

4.3 Unscheduled Service Call Pricing

Proposers shall describe any minimum charges, trip charges, or other fees associated with unscheduled service calls, in addition to the hourly labor rates provided in Section 4.1:

• Minimum service call charge (if any): $____________

• Trip charge / mobilization fee (if any): $____________; method of calculation: _______________

• Mileage reimbursement rate (if applicable): $____________/mile

4.4 Materials and Equipment Pricing

Proposers shall describe their approach to materials and equipment pricing:

• Standard markup percentage on materials/equipment purchased for City projects: _______%

• Any alternative pricing methods offered (e.g., cost-plus, discount from list price, pre-negotiated catalog pricing)

• Proposer's preferred method for obtaining City approval prior to materials/equipment purchases above a threshold amount (City will establish a threshold in the agreement)

4.5 Rate Escalation

Proposers shall describe any proposed rate escalation provisions for multi-year agreements, including:

• Proposed annual escalation method (e.g., fixed percentage, CPI index, or renegotiation)

• Maximum proposed annual escalation cap

• Frequency of rate review

SECTION 5 — PROPOSAL EVALUATION CRITERIA

Proposals will be evaluated by a selection committee comprised of City/operations staff and its Engineer using the following criteria. The City reserves the right to request clarification, additional information, or oral interviews/presentations from any or all proposers prior to making a selection.

Evaluation Criterion Points/Weight

Qualifications 30%

Maintenance and Support Services 20%

Maintenance/Support Rate Structure 10%

Quality of Solution(s) for Task Order No. 1 20%

Task Order No. 1 Pricing 20%

TOTAL 100%

5.1 Qualifications (30 Points)

This criterion evaluates the firm's overall qualifications to successfully perform the scope of work, including company history and stability, relevant experience with similar utility SCADA/CSI systems, quality and experience of the proposed project team, certifications and licenses, strength and relevance of references, technical shop capabilities, financial stability, and safety record.

5.2 Maintenance and Support Services (20 Points)

This criterion evaluates the comprehensiveness and feasibility of the proposer's approach to ongoing maintenance and support. Particular emphasis will be placed on response time commitments, geographic proximity of personnel and support resources, demonstrated ability and willingness to provide emergency coverage at any time, documentation practices, and quality assurance processes.

5.3 Maintenance/Support Rate Structure (10 Points)

This criterion evaluates the competitiveness, transparency, and value of the proposer's proposed rate structure for ongoing maintenance and support services, including labor rates, scheduled maintenance pricing, unscheduled service call pricing, materials markups, and any proposed escalation provisions.

5.4 Quality of Solution(s) for Task Order No. 1 (20 Points)

This criterion evaluates the technical quality, feasibility, creativity, and flexibility of the proposer's proposed solution(s) for the scope of Task Order No. 1 (see Appendix A). The City values proposers who present a range of solution options where applicable, demonstrate a thorough understanding of the system problems to be solved, and offer innovative approaches that balance functionality, reliability, and long-term maintainability.

5.5 Task Order No. 1 Pricing (20 Points)

This criterion evaluates the competitiveness and completeness of the proposer's pricing for the scope of Task Order No. 1. Pricing shall be submitted in sufficient detail to allow a thorough comparison. The City reserves the right to award Task Order No. 1 for all, part, or none of the items identified in the Appendix.

SECTION 6 — PROPOSAL REQUIREMENTS, SUBMISSION FORMAT, AND

REQUIRED FORMS

6.1 General Requirements

Proposals shall be submitted in accordance with all instructions in this RFP. Proposals that do not conform to the requirements of this RFP may be deemed non-responsive and disqualified from evaluation. The City reserves the right to waive minor informalities in proposals at its sole discretion.

6.2 Proposal Format

Proposals shall be organized using the following tabbed structure and shall address each item in the order presented. Each tab shall be clearly labeled:

• Tab 1 — Cover Letter: A brief letter signed by an authorized representative of the firm, confirming the proposer's intent to enter into the Master Agreement and acknowledgment of all addenda issued.

Addendum No. Date

Continue table as necessary…

• Tab 2 — Qualifications: Address all items in Section 2 of this RFP.

• Tab 3 — Service, Maintenance, and Support Plan: Address all items in Section 3 of this

RFP.

• Tab 4 — Maintenance/Support Rate Schedule: Complete all pricing tables in Section 4 of this RFP.

• Tab 5 — Task Order No. 1 Proposal: Technical solution narrative and pricing for the scope described in Appendix A.

• Tab 6 — Required Forms and Certifications: Include all completed and executed forms listed in Section 6.4 of this RFP.

• Tab 7 — Insurance Certificates: Provide current certificates of insurance demonstrating compliance with Section 7 of this RFP (or submit within 5 business days if selected).

6.3 Submission Requirements

• Provide [1] bound original copy and one (1) electronic copy on USB flash drive or CD in PDF format.

• Proposals received after the submission deadline will not be considered.

• Proposers are responsible for ensuring their proposals are received by the specified deadline. The City is not responsible for proposals lost, delayed, or misdirected in transit.

6.4 Clarifications and Addenda

The City reserves the right to issue addenda to this RFP prior to the proposal submission deadline.

All addenda will be issued via email/online distribution to all registered plan holders. Proposers are responsible for checking for and acknowledging all addenda in their proposals.

Acknowledgement of all addenda in the space on the cover sheet is required in order for a proposal to be considered complete/responsive – the City will not accept proposals without all addenda acknowledged.

6.5 Required Forms

All proposers shall complete, execute, and include the following forms as part of their proposal submission. Failure to include any required form may result in the proposal being deemed non-responsive. The actual forms are included in Appendix B of this RFP.

• Form 00210 — Immigration and Security Affidavit

• Form 00430 — Bid Bond (5% of Task Order No. 1 proposed price; see Article 10 of the

Master Services Agreement)

• Form 00481 — Non-Collusion Affidavit of Prime Bidder

• Form 00480 — Certification of Nonsegregated Facilities

Pursuant to O.C.G.A. § 36-91-50, no proposal shall be considered valid unless accompanied by a proper Bid Bond. Proposals submitted without a properly executed Bid Bond in the required form and amount will be deemed non-responsive and will not be evaluated.

Additional forms required upon award (not required with proposal submission):

• Form 00500 — Task Order Agreement

• Form 00610 — Performance Bond

• Form 00615 — Payment Bond

• Form 00621 — Notice of Award

• Form 00622 — Notice to Proceed

• Certificate of Insurance

SECTION 7 — INSURANCE REQUIREMENTS

The contractor shall procure and maintain, at its own expense and for the entire term of the Master Agreement and any Task Orders issued thereunder, insurance of the types and in the minimum amounts described herein. The contractor shall require all subcontractors to carry equivalent insurance.

Coverage Type Minimum Limits

Commercial General Liability $1,000,000 per occurrence / $2,000,000 aggregate

Automobile Liability $1,000,000 combined single limit

Workers' Compensation Statutory limits per Georgia law

Employers' Liability $1,000,000 each accident

Professional Liability / E&O $1,000,000 per claim / $2,000,000 aggregate

Umbrella / Excess Liability $3,000,000 per occurrence / aggregate

Cyber Liability $2,000,000 per claim / $2,000,000 aggregate

• The City of Warner Robins, Georgia and ESG Engineering, and their officers, employees, and agents shall be named as Additional Insureds on all policies except Workers' Compensation and Professional Liability.

• All policies shall provide for thirty (30) days' written notice to the City prior to cancellation or material modification of coverage.

• Insurance shall be written by companies licensed to do business in the State of Georgia with an A.M. Best rating of no less than A- VII.

• Certificates of insurance and endorsements evidencing the required coverage shall be delivered to the City prior to commencement of any work.

• The contractor's insurance shall be primary and non-contributory with respect to any other insurance or self-insurance maintained by the City.

• Task Orders involving capital construction work may require higher limits as specified therein.

SECTION 8 — INDEMNIFICATION AND HOLD HARMLESS

To the fullest extent permitted by law, the Contractor shall indemnify, defend, and hold harmless the City of Warner Robins, Georgia, its elected officials, officers, employees, agents, and representatives (collectively, "Indemnitees") from and against any and all claims, demands, damages, losses, costs, and expenses, including reasonable attorneys' fees and court costs, arising out of or resulting from the Contractor's performance of work under the Master Agreement or any Task Order, including but not limited to:

• Bodily injury (including death) or damage to tangible property caused in whole or in part by the negligent or wrongful acts or omissions of the Contractor, its employees, subcontractors, or agents

• Violation of any applicable law, statute, regulation, or ordinance by the Contractor, its employees, subcontractors, or agents

• Infringement of any intellectual property rights arising from the Contractor's work product, materials, or methods

• Any breach of the Contractor's representations, warranties, or obligations under the Master Agreement

This indemnification obligation shall not be construed to require indemnification for claims arising solely from the negligence or willful misconduct of the Indemnitees. The Contractor's indemnification obligations shall survive the termination or expiration of the Master Agreement.

SECTION 9 — MASTER SERVICES AGREEMENT

The following constitutes the framework for the Master Services Agreement (MSA) to be executed between the City of Warner Robins and the selected contractor. All terms and conditions of this MSA shall govern the relationship of the parties. In the event of any conflict between any form agreement, service agreement, or terms and conditions provided by the contractor and this MSA, the terms of this MSA shall control. For convenience, the City may sign a contractor's standard service agreement where required by the contractor's systems or processes; however, any such agreement shall be entirely subsidiary to and superseded by the terms of this MSA.

MASTER SERVICES AGREEMENT

THIS MASTER SERVICES AGREEMENT ("Agreement") is entered into as of the ___ day of __________, 20___, by and between:

CITY OF WARNER ROBINS, a municipal corporation organized under the laws of the State of Georgia ("City"), and

_________________________________, a _________________ [state] [entity type] authorized to do business in the State of Georgia ("Contractor").

ARTICLE 1 — SCOPE OF AGREEMENT

1.1 Purpose. This Agreement establishes the terms, conditions, and framework under which the Contractor will provide SCADA/Control Systems Integration maintenance, support, and capital improvement services to the City on a task-order basis.

1.2 Task Orders. Individual scopes of work shall be authorized by the City through written Task Orders issued under this Agreement. Each Task Order shall describe the specific scope, schedule, compensation, and any special terms applicable to that work. No work shall be performed and no compensation shall be due until a Task Order has been duly executed by both parties.

1.3 Task Order Precedence. In the event of any conflict between the terms of a Task Order and this Agreement, the terms of this Agreement shall control unless the Task Order expressly provides otherwise with specific reference to the conflicting term.

ARTICLE 2 — TERM

2.1 Initial Term. This Agreement shall commence on the Effective Date and shall remain in effect for a period of one year, unless earlier terminated in accordance with Article 11.

2.2 Renewal. The City may, at its sole discretion, renew this Agreement for additional one-year periods, upon written notice to the Contractor no less than thirty (30) days prior to the expiration of the then-current term.

2.2 Rate Escalations. Proposer/contractor to provide information on any annual proposed escalation rates/amounts.

ARTICLE 3 — TASK ORDER REQUIREMENTS

3.1 Issuance. Task Orders shall be issued by the City's authorized representative and executed by the Contractor prior to commencement of work. Each Task Order shall include, at minimum:

• Description of scope of work

• Notice to Proceed (NTP) date

• Contract duration and completion deadline

• Liquidated damages provisions, if applicable

• Compensation amount (lump sum, unit price, or time-and-materials, as applicable)

• Performance and Payment Bond requirements, if applicable

• Any supplemental insurance requirements

• Special terms and conditions specific to that Task Order

ARTICLE 4 — COMPENSATION AND PAYMENT

4.1 Rate Schedule. For ongoing maintenance and support services performed on a time-and-materials basis, the Contractor shall be compensated in accordance with the rate schedule submitted by the Contractor in response to the RFP and incorporated into this Agreement upon execution.

4.2 Task Order Pricing. Compensation for individual Task Orders shall be as specified in the applicable Task Order. All Task Orders issued for capital work shall include a defined not-to-exceed amount.

4.3 Invoicing. The Contractor shall submit invoices to the City on a monthly basis (or as otherwise agreed), with sufficient detail to verify the work performed, personnel, hours, and materials. The City shall process and pay undisputed invoices within thirty (30) days of receipt. The City will process payment requests directly; no Engineer approval of invoices is required for routine maintenance work under this MSA.

4.4 Materials Markup. Materials and equipment purchased by the Contractor for City projects shall be invoiced at cost plus the markup percentage agreed upon in the rate schedule. The Contractor shall obtain City approval prior to any single materials or equipment purchase exceeding the threshold established in the applicable Task Order or rate schedule.

ARTICLE 5 — PERFORMANCE STANDARDS

5.1 Response Times. The Contractor shall meet or exceed the response time commitments submitted in its proposal and incorporated into this Agreement.

5.2 Workmanship. All work shall be performed in a professional and workmanlike manner, in accordance with applicable industry standards, codes, and manufacturer recommendations.

5.3 Personnel. The Contractor shall assign qualified, experienced personnel to perform the work.

The City reserves the right to request removal of any Contractor personnel who are deemed unsatisfactory.

5.4 Implementation/Technical Requirements:

Testing & Commissioning:

Contractor shall perform testing and commissioning of all installed or modified systems, including verification of all I/O points, control logic, alarms, and SCADA communications.

Systems shall be demonstrated to be fully functional prior to acceptance.

Documentation / As-Builts.

Contractor shall provide updated documentation for all work performed, including PLC programs, wiring diagrams, control narratives, and SCADA tag lists. All documentation shall reflect final as-built conditions and be delivered in electronic format.

Training.

Contractor shall provide training to City personnel on operation and basic troubleshooting of installed systems. Training shall be conducted upon completion of major system modifications or Task Orders involving control system upgrades.

Spare Capacity.

New PLC systems shall include a minimum of 20% spare I/O capacity for future expansion unless otherwise approved by the City.

Programming & Access.

All PLC programs, SCADA configurations, and related software shall be fully accessible to the City without restriction. No proprietary or password-protected elements shall prevent the City from modifying or maintaining its system.

Standards & Consistency.

Contractor shall implement consistent naming conventions, labeling, and programming structure across all PLC and SCADA systems to promote clarity and long-term maintainability.

Backup & Recovery.

Contractor shall provide a complete backup of all PLC programs, SCADA configurations, and system data upon completion of work. Backup files shall be provided in a format usable by the City.

Workmanship & Panel Modifications.

All panel modifications shall be neat, labeled, and consistent with industry standards. Wiring shall be properly terminated, organized, and identified to support future maintenance and troubleshooting.

ARTICLE 6 — WARRANTY

6.1 Warranty Period. The Contractor warrants all work performed under this Agreement and any Task Orders issued hereunder against defects in materials and workmanship for a period of one (1) year following the date of completion and acceptance of the work.

6.2 Warranty Obligations. During the warranty period, if any defect in the Contractor's work is identified, the Contractor shall promptly correct such defect at no additional cost to the City. This warranty obligation is in addition to and does not limit any other remedies available to the City.

6.3 Exclusions. This warranty does not apply to defects caused by the City's misuse, failure to maintain equipment in accordance with the Contractor's recommendations, or damage caused by third parties not under the Contractor's control.

ARTICLE 7 — CONTRACTOR'S REPRESENTATIONS AND WARRANTIES

The Contractor represents and warrants that:

• It is duly organized, validly existing, and in good standing under the laws of its state of organization and is authorized to do business in the State of Georgia

• It has the legal authority to enter into and perform this Agreement

• It holds all licenses, certifications, and permits required by applicable law to perform the services

• The services will be performed in accordance with the standard of care of the industry

• It will comply with all applicable federal, state, and local laws, regulations, and ordinances

ARTICLE 8 — SUBCONTRACTORS

The Contractor shall not subcontract any portion of the work without prior written approval of the City. Approved subcontractors shall be bound by the same terms and conditions as the Contractor.

The Contractor shall remain solely responsible for the acts, errors, and omissions of its subcontractors.

ARTICLE 9 — INSURANCE AND INDEMNIFICATION

The Contractor shall procure and maintain insurance in accordance with the requirements set forth in Section 7 of this RFP. The Contractor shall indemnify, defend, and hold harmless the City and its Indemnitees in accordance with Section 8 of this RFP. These obligations are incorporated herein by reference.

ARTICLE 10 — BONDS

10.1 Bid Bond. Proposers shall submit a Bid Bond with their proposal in an amount not less than five percent (5%) of the total proposed price for Task Order No. 1, issued by a surety company licensed to do business in the State of Georgia, in accordance with O.C.G.A. § 36-91-50. No proposal shall be considered valid or responsive without a properly executed Bid Bond in the required form (Form 00430, Appendix B). The Bid Bond shall remain in effect for the period the proposal is required to be held open under Section 1.2 of this RFP. Should the selected Contractor fail to execute the Master Services Agreement and Task Order No. 1, and furnish the required Performance and Payment Bonds, within fifteen (15) calendar days of Notice of Award, the Bid Bond amount shall be forfeited to the City as liquidated damages, and the City may award to the next most qualified responsive proposer.

10.2 Performance and Payment Bonds. Performance and Payment Bonds may be required for individual Task Orders as specified therein. When required, bonds shall be in the amount of one hundred percent (100%) of the Task Order contract value, issued by a surety company licensed to do business in the State of Georgia with an A.M. Best rating of no less than A- VII.

ARTICLE 11 — OWNERSHIP OF WORK PRODUCT

All work product, deliverables, documentation, drawings, PLC programs, HMI configurations, and any other items produced under this Agreement or any Task Order shall become the property of the City upon delivery and payment. The Contractor shall retain no proprietary interest in any work product developed specifically for the City.

ARTICLE 12 — TERMINATION

12.1 For Convenience. The City may terminate this Agreement or any Task Order for convenience upon thirty (30) days' written notice to the Contractor. The Contractor shall be compensated for work satisfactorily performed prior to the termination date.

12.2 For Cause. Either party may terminate this Agreement for material breach upon written notice, provided the breaching party fails to cure the breach within fourteen (14) days of receipt of notice.

ARTICLE 13 — GENERAL PROVISIONS

13.1 Governing Law. This Agreement shall be governed by the laws of the State of Georgia.

13.2 Venue. Any disputes arising under this Agreement shall be resolved in the courts of Houston County, Georgia.

13.3 Entire Agreement. This Agreement, including all Task Orders, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior understandings. Any contractor service agreement signed for administrative convenience is subsidiary to and controlled by this MSA.

13.4 Amendment. This Agreement may only be amended by written instrument signed by both parties.

13.5 No Waiver. Failure of either party to enforce any provision of this Agreement shall not constitute a waiver of that party's rights.

13.6 Severability. If any provision of this Agreement is held invalid, the remaining provisions shall remain in full force and effect.

13.7 Independent Contractor. The Contractor is an independent contractor and not an employee, agent, or partner of the City.

13.8 Assignment. The Contractor may not assign its rights or obligations under this Agreement without prior written consent of the City.

IN WITNESS WHEREOF, the parties hereto have executed this Master Services Agreement as of the date first written above.

By:

Name:

Title:

CONTRACTOR

By:

Name:

Title:

Date:

APPENDIX A — TASK ORDER NO. 1: SCADA CAPITAL UPGRADES

A.1 Overview Task Order No. 1 authorizes the Contractor to design, procure, program, install, and commission capital improvements to the City of Warner Robins' SCADA and control system infrastructure at its water treatment and wastewater treatment facilities. The general scope includes PLC replacement across water treatment facilities, migration from radio to cellular telemetry, addressing existing broken I/O and alarm points, implementing new remote control capabilities, and installing new security cameras with alarm integration.

Proposers are strongly encouraged to present a range of technical solutions and alternatives where applicable. The City values flexibility and will consider phased, modular, or alternative approaches that meet the City's operational and budget objectives. Proposes are responsible for determining existing site conditions.

All work performed under Task Order No. 1 shall be subject to and governed by the terms and conditions of the Master Services Agreement. In the event of any conflict between this Appendix and the Master Services Agreement, the terms of the Master Services Agreement shall control unless expressly stated otherwise.

A.1.1 Additional Information for Proposers:

Proposers should note the following in developing their proposals for Task Order No. 1:

• The mandatory pre-bid site visit is the primary opportunity to assess existing equipment, field conditions, communication infrastructure, and power availability at each site.

Proposers are strongly encouraged to bring technical staff capable of evaluating PLC and RTU hardware during the site visit.

• Proposers should address compatibility between their proposed PLC and RTU platforms and the existing or proposed HMI.

• Cellular signal availability in the Warner Robins area should be confirmed by each proposer for their preferred carrier(s). The City has no existing cellular data agreements — proposers should address how new SIM/data accounts will be established and who will manage them.

• Power availability (120VAC, 240VAC, or solar/battery) at remote well and tank sites varies and should be confirmed at the site visit.

• All programming and configuration files shall be delivered to the City upon project completion. The City shall retain full ownership and access to all PLC programs, HMI configurations, and system documentation.

• Proposers should address their plan for maintaining system continuity during cutover — i.e., how the City's operations will be protected while old PLCs or RTUs are being replaced.

• If proposers have questions about specific site conditions or existing equipment that cannot be answered at the site visit, they should submit written questions per Section 1.2.

A.1.2 Cybersecurity Proposers shall include cybersecurity measures appropriate for municipal SCADA systems, including:

• Secure remote access via VPN or equivalent encrypted connection

• User authentication and role-based access control for all SCADA and PLC systems

• Network segmentation between SCADA/control networks and business/IT networks

• Protection against unauthorized access to PLCs, RTUs, and remote sites

• Removal or modification of all default credentials and implementation of secure password policies

• Encryption of data transmitted over cellular or public networks

Proposers shall describe their approach to:

• Securing cellular communications, including use of private networks (APN), VPN tunnels, or equivalent methods;

• System backup and recovery, including backup of PLC programs, SCADA configurations, and system data.

A.2 Water System Improvements

A.2.1 PLC Replacement — All Water Treatment Plants and Remote Wells The City requests replacement of all existing PLCs at its water treatment and remote well facilities.

This is anticipated to include approximately thirteen (13) PLCs total, as follows:

• WTP #1 (Main Hub) — Main PLC/HMI

• WTP #2 — PLC

• WTP #3 — PLC

• WTP #5 — PLC

• WTP #6 — PLC

• WTP #7 — PLC

• WTP #8 — Note: PLC at WTP #8 is relatively new. Proposer shall evaluate condition and age and provide a recommendation as to whether replacement is warranted or whether this PLC may be retained.

• Remote Well #3 — RTU/PLC (off-site; separate PLC from associated WTP)

• Remote Well #8 — RTU/PLC (off-site; separate PLC from associated WTP)

• Remote Well #9 — RTU/PLC (off-site; separate PLC from associated WTP)

Replace existing PLC hardware (currently Allen-Bradley MicroLogix or equivalent) including CPU, I/O modules, and associated control power supply required for the new PLC system. Work shall be limited to control-level components within the panel and shall not include replacement of incoming electrical service or MCC equipment. Existing control panel enclosures shall be reused; however, the Contractor shall evaluate panel condition and include necessary modifications, re-termination, wiring cleanup, and component replacement required to provide a complete, functional, and maintainable system and shall note work required in proposal response.

Proposers shall specify the recommended PLC platform and model, programming environment, and rationale for their selection. Compatibility with the existing or proposed HMI platform and cellular telemetry system shall be addressed.

Proposers shall evaluate existing well/booster pump control strategies and replicate existing operational sequences, including tank level-based control, independent operation, and lead/lag functionality. Proposed improvements or optimizations shall be clearly identified. Control narratives shall be submitted for City review prior to implementation.

System cutover shall be performed in a manner that minimizes operational disruption.

Proposers shall describe downtime requirements and mitigation strategies for each site.

Temporary controls or bypass operation shall be provided as required to maintain system operation during PLC replacement.

Contractor shall implement a remote access solution enabling authorized City personnel to remotely view and interact with the SCADA/HMI workstation(s) from mobile and off-site devices. The solution shall support full HMI functionality including alarm acknowledgment and setpoint adjustment. Acceptable platforms include Splashtop, TeamViewer, or approved equivalent. Contractor shall include all required software, licensing, and configuration in the Task Order No. 1 scope.

A.2.2 Radio-to-Cellular Telemetry Migration The City requests replacement of existing radio-based telemetry with cellular-based telemetry across all applicable remote sites. This will involve:

• Replacement of existing RTUs with new RTUs equipped with cellular-based communication modules

• Configuration and activation of cellular data accounts/SIMs for each site

• Testing and verification of communication reliability and data latency to the SCADA head-end

• Documentation of all new telemetry points and communication paths

Proposers shall identify their preferred cellular carrier(s), RTU platform(s), and any redundancy provisions (e.g., backup communication paths). Address signal availability and reliability in the Warner Robins area.

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