25QE079_PWS_080525.pdf

Ramey School Elevator Maintenance 1

PERFORMANCE WORK STATEMENT

RAMEY SCHOOL ELEVATOR MAINTENANCE

1.0 GENERAL INFORMATION AND SCOPE OF WORK:

1.1. Agency: The Department of Defense Education Activity (DoDEA), as one of only two Federally-operated school systems, is responsible for planning, directing, coordinating, and managing prekindergarten through 12th grade educational programs on behalf of the Department of Defense (DoD). DoDEA is globally positioned, operating 165 brick-and-mortar schools in eight districts located in seven states, 11 foreign countries, Guam, and Puerto Rico. DoDEA employs over 8,000 educators who serve more than 72,000 children.

DoDEA also has a fully accredited virtual high school located in Virginia with teaching hubs in Europe and the Pacific.

1.2. Background. The objective is to obtain contract services for freight elevator preventive maintenance and emergency/unscheduled repairs at the Ramey School located at 201 Arch Road, Aguadilla, Puerto Rico 00603 with a one-year base period and four one-year option periods for a total of five years.

1.3 Scope of Work. The Contractor shall furnish all necessary personnel, materials, transportation, equipment, services, insurances, and supervision to perform all repair and routine preventive maintenance required to support the operation of DODEA-PR RAMEY SCHOOL Cafeteria Building Freight Elevator repair and maintenance services. All services shall be performed in accordance with Original Equipment Manufacturer (OEM) Operation and Maintenance Manual, including recommended maintenance, and in accordance with current Federal and State elevator safety regulations and requirements. The Contractor's work and responsibility shall include all planning, contract administration, parts procurement, and administrative functions necessary to ensure that the Elevators Systems operate as per manufacturer's maintenance and repair specifications and are in compliance with the contract requirements and all other applicable laws, regulations, codes, and directives.

The specific manufacturer, capacity, type, machine type and quantity are listed below:

QTY Manufacturer Capacity Type Stops Maintenance

Service Frequency

Location

DOVER MODEL DW-

12585-1 HY SERIAL

NUMBER: CW-1778

2,000 lbs.

Freight Cable

Monthly

Cafeteria Building

2.0. SERVICE OBJECTIVES:

Objective 2.1. Freight Elevator Routine Monthly Maintenance.

The Contractor shall maintain the freight elevator to ensure continual equipment operation by

Ramey School Elevator Maintance 2

DoDEA staff.

a. Contractor shall coordinate with the Contracting Officer Representative (COR) prior to initiation of work activities in the facilities and for special work, installations, and/or repair services which might affect system availability for extended periods.

b. The Contractor shall obtain all applicable permits required by Local, State, Governmental, Installation, and/or Federal agencies to perform work activities related to the contracted work, and of its associated waste resulting from the repair and maintenance of the freight elevator including paint material/chemical disposition, when performing system or parts painting.

c. The Contractor shall be capable to perform the following Tests, Repair, and Maintenance tasks as follows:

i. Provide Elevator Repair and Maintenance Technicians, knowledgeable on AMLIFT, SCHINDLER 330A, and OTIS elevator systems, capable to provide routine maintenance and repair services to both traction and hydraulic single jack type elevator systems.

ii. Perform initial system check, verify system operation to determine needed corrective actions, perform initial system load and pressure tests, to include free fall test, and perform initial corrective repairs as needed.

iii. Provide necessary load and pressure test of the unit as required by the manufacturer and according with all industry standards and applicable laws, regulations and maintenance and operation best practices.

iv. Provide routine system inspection, maintenance, and repair services of Elevator Systems; to include, hydraulic fluids leak verification, correction and refilling, and lubrication as needed to include grease and oils, verification of condition and replacement if needed of: accessory belts, traction system, cab pull cables, electronic boards, call lights, fans, all cab parts, including sill cleaning and guide replacement, all batteries for: emergency lighting, battery lowering, board memory and ups systems, all cleaning of: hoist ways, door hangers, rollers, track, sills, car tops, machine room, and pits as needed, provide when necessary: rollers, chains, door operation motors, belts, brakes, door operation and safety equipment, system alarms and proper functioning of all safety and notification system, parts replacement, and installation of all needed parts as specified on Manufacturer's Operation and Maintenance Manual, ASME A 17.1 Safety Code for Elevators and Escalators, and all other applicable regulations and best practices standards for elevator systems. Maintenance services shall be performed as required by the OEM Operation and Maintenance Manual but system inspection services shall be performed on a monthly basis.

d. The Contractor shall exert extreme care during maintenance and repair operations to protect all property and/or to limit damage to green areas or other government property. Contractor shall implement measures to limit operations at, and to protect surrounding green areas.

Any damage incurred shall be repaired and/or remedied by the contractor without further remuneration from the Government.

Ramey School Elevator Maintance 3

e. The Contractor shall immediately notify the COR of any existing conditions requiring work beyond the scope of this contract that impede the Contractor's work performance.

Objective 2.2. Emergency Services and Training.

The Contractor shall provide emergency services and training to the facility and staff.

a. The Contractor shall provide emergency services onsite due to entrapment within a one (1) hour period from receipt of emergency call to the contractor's Point of Contact (POC). For the purposes of this PWS an emergency will be defined as those circumstances in which entrapment of occupants occurs, thus representing a life safety concern due to confinement, claustrophobia and panic.

b. Within 180 days of initial contract award, the Contractor shall also provide emergency cab door opening training to the Department of Emergency Services (DES) personnel, in order to qualify them to respond to entrapment calls.

Objective 2.3. Service Planning and Documentation.

The Contractor shall submit written plans as part of response to RFP and as annual updates.

Updates shall be submitted to the COR for each option year within 5 business days of option year award.

a. As part of the response to the RFP, the contractor shall submit the following:

i. Personnel qualifications

ii. Inspection and testing procedures

iii. Waste Disposal Plan to include waste manifests

iv. Annual Work Plan including Quality Control,

v. Environmental and Safety Plan which addresses:

a) Applicable Permits

b) Contractor Training, Certification, and Licenses

c) Emergency Procedures in response to spills resulting from maintenance and repair activities

d) Safety and Health Information

e) Material Safety Data Sheet

f) Waste Disposal (Solid and Liquid)

vi. List of all major parts including prices valid for base year period of performance but not including labor costs

b. After award, the Contractor shall submit a monthly report each month within five (5) business days of completion of the monthly maintenance services, with the following information:

i. Brief summary of work performed during monthly maintenance

ii. Personnel working

iii. Equipment being P/M or replaced

iv. Service and/or repair projections

Ramey School Elevator Maintance 4

Objective 2.4. Unscheduled Service or Repairs.

The Contractor shall provide unscheduled service or repairs as needed.

a. The Contractor shall be capable to answer unscheduled service or repair calls within a three

(3) hour period, have all identified frequent maintenance wear and tear parts available and be able to repair or replace other non-frequent wear and tear components of the system within twenty four (24) hours from placement of the service call.

b. The Contractor shall provide a list of all major parts, and its associated costs not included under regular maintenance parts replacement. Do not include labor in the costs of the major parts list. The labor cost should be incorporated in the CLIN/SubClin Section. The parts listing and labor cost will be made part of the contract but will only be used if the need arises.

When the need arises, approval of unscheduled service or repairs shall be provided by the Contracting Officer Representative prior to service and installation.

Objective 2.5. Waste Management.

The Contractor shall characterize, handle, transport and dispose of all generated Non-Hazardous and/or Hazardous Waste resulting from maintenance or repair of the freight elevator.

a. The Contractor shall provide final copy to the environmental division of all generated waste manifests and related documents.

b. The Contractor shall be responsible for removing all contracted activity generated debris and waste from the premises and transporting the same to an approved offsite landfill from the Installation.

c. All work areas shall be cleaned by the Contractor after the repair and maintenance activities have been performed, or daily if necessary, to present a neat and tidy appearance, and preclude any health or safety hazard. Cleaning activities shall include the removal of refuse, debris, excess material, excavated surplus soil, grease, stains, dirt, paint drips, and rubble resulting from the Contractor's work.

d. All waste and debris shall be disposed of at an approved off site landfill as directed and approved by the COR.

Objective 2.6. Contract Management and Personnel.

The Contractor shall provide adequate personnel and management capacity to ensure service that meets or exceeds all objectives in a manner consistent with installation guidelines.

a. Ten (10) business days after contract award and within five (5) business days of updates to the Personnel List, the Contractor shall provide a list of all personnel to perform services under this contract. The Contractor shall identify points of contacts for duty and non-duty hours. The list shall include personnel name, telephone number, email address and assigned work area. Furthermore, the Personnel List shall include an Emergency Contact including cell telephone numbers of key emergency and on-call personnel to the COR.

b. Contractor Personnel performing work under this work statement shall remain employees of the Contractor and will not be considered employees of the U.S. Government. All

Ramey School Elevator Maintance 5 contracted personnel shall be United States Citizens or in its defect possess Legal Immigrant Status with a working permit/license or Naturalization.

c. The Contractor shall supervise and be responsible for the conduct of all contractor employees. Conduct of Contractor personnel shall not reflect discredit upon the Department of Defense (DOD), Department of the Army, or Ft. Buchanan.

d. The Contractor shall supervise and be responsible for the conduct of all contractor employees. Conduct of Contractor personnel shall not reflect discredit upon the Department of Defense (DOD), Department of the Army, or Ft. Buchanan.

e. All Contractor personnel shall, when asked to furnish their name, position, or badge number, do so in a polite manner and without hesitation.

f. During performance of this contract while in government (School and Office) facilities, Contractor employees shall NOT under any circumstances:

i. Use verbal assault, foul language, personal or racial insults, or threats of personal violence, or comment on the personal appearance of students and government employees

ii. Engage in any conduct of a sexual nature, verbal or physical, to include reading or display of nudity or pornographic material

iii. Engage in physical contact with students and government employees, except as required for reasons of safety, first aid, or CPR

iv. Show verbal or physical affection toward students or government employees, or take photographs of them

v. Report for work under the influence of or impaired by alcohol, drugs, or medications which may affect the ability to perform safely under this contract

vi. Sell, give to, or accept from students any beverage, food or tobacco product, or any gift or item, irrespective of monetary value

vii. Engage in gambling in any shape or form while on duty or on the installation.

viii. The use of alcoholic beverages or illegal drugs by contractor personnel, while on duty, or on the installation is strictly forbidden.

3.0 CONSTRAINTS

The Contractor shall provide services within the following constraints:

3.1. Hours of Operation:

a. Services shall be provided during normal hours of school operation which are 0700 to 1600

Monday through Friday, except U.S. Federal holidays.

b. Services may also be provided at such other times as required by the nature of the work, such as before and after school hours and summer events and/or on Saturdays and Sundays.

This is at the discretion of the contractor, and at no additional cost to the Government, though it is to be coordinated with and approved by the COR. Except for emergency service orders, COR approval shall be required for performance of maintenance and repair work outside this normal working hours.

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c. Emergency Working Hours. Emergency working hours shall be 24 hours per day, 7 days per week, to include holidays.

3.2. Days of Operation:

The following is a list of US Federal Holidays applicable to this contract: January 1 New Year's

Day Third Monday in January Martin Luther King Jr Birthday Third Monday in February President's Day Last Monday in May Memorial Day June 19 Juneteenth July 4 Independence Day First Monday in September Labor Day Second Monday in October Columbus Day November 11 Veterans Day Fourth Thursday in November Thanksgiving December 25 Christmas Day

3.3. Severe Weather and Increased Threat Condition Levels:

In the event that Ramey facilities are officially closed, a delayed opening/early departure is announced, or when the threat conditions are increased to the point where Contractors are unable to access the base, Contractors shall not work at the affected locations during these times unless notified by the COR.

3.4. School Closings:

Decisions regarding closings or adjusted schedules will be publicly announced. It is the Contractor's responsibility to monitor information regarding inclement weather and increased threat conditions, ensure that their employees are appropriately notified, and coordinate with the COR. The COR will provide the current website and guidance utilized for communicating this information upon request.

3.5. Equipment and Facility Safety:

The Contractor shall safeguard and maintain all Government property as well as provide for the safety and well- being of personnel employed in the performance of this contract. The Contracting Officer may require the Contractor to remove from any facility or grounds any employee working under this contract for reasons of misconduct, safety or security at any time during the life of the contract. Any Contractor employees found working under the influence of alcohol, drugs or other incapacitating agents shall be removed and replaced by Contractor. The Contractor shall immediately inform the COR and the CO when it is learned that an employee performing under this contract has been arrested for a criminal offense.

3.6. Certification & Training Requirements:

a. All Contractor personnel are required to maintain up-to-date certifications and adhere to

Ramey School Elevator Maintance 7 all recertification requirements for the purposes of the services provided under this contract.

b. The Contractor shall maintain records of all orientation and training provided and all documentation herein (i.e. certification letters) shall be verifiable by the Government upon request.

c. In the event of new training requirements pertaining to the performance of this PWS, the Contractor is responsible for providing training to contracted personnel on the new requirements, as appropriate.

3.7. Statutory Requirements:

a. The Contractor shall comply with all pertinent provisions of OSHA and the publication Safety and Health Requirements Manual EM 385-1-1, prepared by the Department of the Army, Corps of Engineers, together with related additions, modifications or new editions in effect on the date of this contract.

b. The Contractor shall comply with all the applicable Federal, State and local regulations for Environmental Protection. In order to present and provide for abatement and control of any environmental pollution arising from the activities in the performance of this contract, the Contractor shall comply with all applicable pollution control and abatement, and all applicable provisions of the Corps of Engineers Manual, EM 385-1- 1, entitled: General Safety Requirements, in effect on the date of solicitation. For the purposes of this contract, environmental pollution is defined as the presence of chemical, physical, or biological elements of agents which adversely affect human life; affect other species of importance to man; or degrade the utility of the environment for aesthetics and facility operational purposes.

c. The Contractor shall ensure usage of Lead free paints. The Contractor shall provide copy of all Material Safety Data Sheets (MSDS) to the DPW Environmental Division for review and approval.

d. The Contractor shall comply with all statutory requirements and regulations established by The Elevators and Boilers Division of the Occupational Safety and Health Administration of Puerto Rico (PR OSHA). PR OSHA administers the regulatory framework for elevators and related equipment, Regulation No.18.

3.8. Damage:

The Contractor shall be held liable to the Government for any damages to the Government facility, grounds, fixtures, furnishings, or equipment caused by the Contractor. The Contractor shall restore, repair or replace any damage caused by Contractor operations, including the replacement of any plant materials damaged as a result of negligence at no cost to the Government.

3.9. Security Requirements:

The Contractor shall provide services in accordance with the following security requirements.

a. Installation/Base Passes and Access: The local supporting military installation, Fort Buchanan, will issue all required installation/base passes to contractor employees at no

Ramey School Elevator Maintance 8 cost to the Contractor. Passes must be in the employee's possession at all times while on a military installation. The Contractor shall return base passes to the appropriate office within one (1) business day upon termination of employment or completion of this contract.

b. Visitor Policies: The Contractor shall ensure all contracted employees strictly comply with established DoDEA visitor policies pursuant to DoDEA Regulation 4700.2, Internal Physical Security, March 2001 and DoDEA Regulation 4700.1, DoDEA Antiterrorism Program and Standards Para 4.7.11, which can be provided by the COR upon request. This shall include the mandatory use of visitor badges necessitating the positive identification of all visitors and Contractors. Visitor or Contractor non-compliance with the visitor policy will be documented within 24 hours of occurrence for follow-up with the Contracting Officer or Installation Commander, as appropriate.

c. Identification Badges: All Contractor and subcontractor personnel who require physical access to a Federally-controlled facility and/or access to a Federally-controlled information system shall follow the Federal Information Processing Standards Publication (FIPS PUB) Number 201 "Personal Identity Verification of Federal Employees and Contractors"; and the associated Office of Management and Budget (OMB) implementation guidance for personal identity verification OMB Guidance M-05-24, dated August 5, 2005, "Implementation of Homeland Security Presidential Directive (HSPD) 12-Policy for a Common Identification Standard for Federal Employees and Contractors" as required by FAR 4.13.

d. The Contractor shall provide picture identification badges to all Contractor personnel.

Identification badges shall be worn and visible at all times while Contractor personnel are on government premises. Badges shall display a recent picture of Contractor employee, the Contractor employee's name, company name, and expiration date.

e. The contractor shall not disclose or cause to be disseminated any information concerning the operation of the US bases or schools which could result in or which could increase the likelihood of the possibility of a breach of base security or interrupt the continuity of their operations. The COR shall be notified within 24 hours of occurrence of all inquiries in connection to the performance of this contract which may cause or require the dissemination of official information.

f. Key Control: The Contractor shall restrict use of U.S. Government keys in the custody of the Contractor to contract employees and other specifically authorized personnel. The Contractor shall ensure employees maintain proper control of keys to DoDEA facilities. No keys issued to the Contractor shall be duplicated. If keys are lost, stolen or misplaced by Contractor personnel, the Contractor shall notify the COR. The Contractor may be held responsible for replacing affected locks. School related keys issued to contract personnel will not be transferred on to anyone else without prior written approval by school key custodian.

g. R estrict use of U.S. Government keys in the custody of Contractor to contract employees and other specifically authorized personnel. Do not open locked areas permitting entrance by other personnel unless authorized by Contractor management, the COR, or other

Ramey School Elevator Maintance 9 authorized representative of DoDEA.

3.10. Contractor Vehicles:

Any Contractor vehicles shall be allowed onto the installation only if in compliance with the following guidance.

a. Contractor owned motor vehicles entering any military installation in Puerto Rico shall have a valid Puerto Rico license plate, valid liability insurance and shall be registered with USAR Fort Buchanan Security Office Vehicle Registration Section.

b. Vehicles shall be registered prior to commencement of contract work, and all vehicle passes shall be submitted with at least fifteen (15) days of lead time.

c. Puerto Rico license, registration and insurance shall be maintained current during the time the vehicle is in use on USARC sites. Vehicle registration documents and proof of insurance shall be maintained in vehicle when vehicle is operated on a military installation.

d. Contractor personnel shall return registration decals to the USARC Security Office Vehicle Registration Section within 1 work day after termination or completion of work under this contract, when Puerto Rico license plate is no longer valid, or upon sale of the vehicle.

e. Contractor personnel operating motor vehicles on US Government premises/properties covered under this contract shall have a valid Puerto Rico operator's license for the category of vehicle being operated. Contractor's vehicle operators shall comply with Supplement 1 of AR 190-5 regarding motor vehicle use on the installation.

3.11. Safety and Accidents.

The Contractor shall be aware that government furnished medical service is not available to contractor personnel, except in emergency on the installation situations when contractor personnel suffer serious injury or acute pain.

a. If available, Government emergency treatment may be provided as the first point of medical care. Transfer to non-government facilities shall be effected as soon as possible and as determined by attending medical personnel. The Contractor shall be responsible for any charges resulting from treatment.

b. Immediately upon the occurrence of a job-related injury, the Contractor shall prepare

Record of Injury Form, DA Form 1051, in duplicate and forward the original and one copy through the COR to the Installation or School Safety Officer. If an injured employee is incapacitated and unable to report for work on his next regularly assigned shift, the Contractor shall prepare DA Form 285, US Army Accident Investigation Report in triplicate and forward original and one copy through the COR to the Installation or School Safety Officer within seven work days after the accident occurs. Any technical advice and assistance necessary in accident investigating and reporting may be requested from the Installation or School Safety Officer through the Contracting Officer. If any

Ramey School Elevator Maintance 10 claims are made by a third party against the Contractor as a result of an accident which occurs in connection with the Contractor's performance, the Contractor shall submit a full report, in writing, within 24 hours of the initiation of the claim, to the CO.

c. Contractors shall comply with the latest version of EM 385-1-1 (including interim changes) that is in effect on the date of solicitation. Prior to making an offer, bidders should check the HQUSACE Safety and Occupational Health web site for the latest changes. No separate payment will be made for compliance with this paragraph or for compliance with other safety and health requirements of this contract.

4.0 GOVERNMENT FURNISHED SPACE OR EQUIPMENT

4.1. Government Furnished Space

The Government will not provide office or storage space to the Contractor for performance of this contract.

4.2. Government Furnished Equipment

There is no Government Furnished Equipment provided for performance of this contract.

4.3. Contractor Furnished Equipment

The Contractor shall provide all necessary tools, materials, general and specialized equipment, electronic communication devices, required reporting and transportation necessary to successfully perform the requirements identified herein. All Contractor-furnished equipment shall be tagged to maintain discrete identification.

4.4. Government Furnished Vehicles

The Contractor shall provide any vehicles required for performance of this requirement.

5.0 DELIVERABLES:

Deliverables Schedule

Deliverable

Copies

Format Responsible

Party Submit

To

Objective 2.3. Service Planning and Documentation

a. The Contractor shall submit written plans as part of response to RFP and as annual updates. Updates shall be submitted to the COR for each option year within 5 business days of option year award. Written proposal includes:

Original submission as part of response to RFP and within 5 business days of each option year award

PDF

Contractor

Contract

Specialist/

COR

Ramey School Elevator Maintance 11

a. Personnel qualifications

b. Inspection & testing procedures

c. Waste Disposal Plan to include waste manifests

d. Annual Work Plan including Quality Control,

e. Environmental and Safety Plan which addresses:

i. Applicable Permits

ii. Contractor Training, Certification, and Licenses

iii. Emergency Procedures in response to spills resulting from maintenance and repair activities

iv. Safety and Health Information

v. Material Safety Data Sheet

vi. Waste Disposal (Solid and Liquid)

f. List of all major parts including prices valid for base year period of performance but not including labor costs

Objective 2.4. Unscheduled Service or Repairs

b. After award, the Contractor shall submit a monthly report each month within five (5) business days of completion of the monthly maintenance services, with the following information:

i. Brief summary of work performed during monthly maintenance

ii. Personnel working

iii. Equipment being P/M or replaced

iv. Service and/or repair projections each month within five

(5) business days of completion of the monthly maintenance services

Contract

Specialist/

COR

Objective 2.5. Waste Management

The Contractor shall characterize, handle, transport and dispose of all generated Non-Hazardous and/or Hazardous Waste resulting from maintenance or repair of the freight elevator.

a. The Contractor shall provide final copy to the environmental division of all generated waste manifests and related documents.

As needed

Objective 2.6. Contract Management and Personnel

The Contractor shall provide adequate personnel and management capacity to ensure service that meets or exceeds all objectives in a manner consistent with installation guidelines.

Ten (10) business days after contract award and within five (5) business days of updates to the

Personnel List

Ramey School Elevator Maintance 12

Deliverable

Copies

Format Responsible

Party Submit

To

a. Ten (10) business days after contract award and within five (5) business days of updates to the Personnel List, the Contractor shall provide a list of all personnel to perform services under this contract. The Contractor shall identify points of contacts for duty and non-duty hours.

The list shall include personnel name, telephone number, email address and assigned work area. Furthermore, the Personnel List shall include an Emergency Contact including cell telephone numbers of key emergency and on-call personnel to the COR.

6.0 ACRONYMS & DEFINITIONS

The following acronyms/abbreviations apply to this document:

CO - Contracting Officer

COR - Contracting Officer's Representative CS - Contracting Specialist

CSO - Community Superintendent's Office DSO -District Superintendent's Office

FAR - U.S. Federal Acquisition Regulation

IAW - In Accordance With

PWS - Performance Work Statement The following definitions apply to this document:

Contract Discrepancy Report (CDR) DA Form 5479-R - A formal, written documentation of Contractor poor performance or lack of performance for contracted work.

Contract employee - any prime or subcontractor employee assigned full time or regular part time to this contract;

Contracting Officer (CO) - The individual with the authority to enter into, administer, and/or terminate contracts. The Contracting Officer is the exclusive Government official authorized to execute changes and authorize deviations or variations from this contract.

Contracting Officer's Representative (COR) - An authorized designee of the Contracting Officer.

Inclement Weather - Any outside weather condition that would allow foot traffic to bring moisture or dirt into the school.

Ramey School Elevator Maintance 13

Inspection - Procedures for the evaluation of services being provided.

Off- Duty Hours - Hours outside the normal duty hours established.

Performance Assessment - Those actions taken by the Government to assure services meet the requirements of the PWS.

Quality Assurance Surveillance Plan (QSAP) - A written Government plan detailing how Contractor performance and Quality Control will be monitored and assessed by the Government to ensure receipt of quality services and facilitate payment in accordance with the contract's terms and conditions.

Quality Control Plan (QCP) - The Contractor's system for controlling quality of performance to ensure quality services are provided to the government in accordance with the contract's terms and conditions.

Response Time: Have personnel on site at the school facility pursuing a solution to the stated problem.

7.0 PERFORMANCE REQUIREMENTS SUMMARY

7.1 Quality Assurance: The COR, designated DoDEA-E Personnel, and the Contracting Officer will inspect for and review compliance with contract terms throughout the contract period.

7.2 Performance Assessment Summary (PAS): The COR will measure levels of performance, completion of Contractor stated time tables, response times, and the submittal of requirements against the Acceptance Quality Levels (AQLs) at monthly intervals during the base contract period and all applicable option periods. To determine if performance meets or does not meet a given standard and AQL the following ratings will be used:

a. Satisfactory: Performance meets contractual requirements.

b. Unsatisfactory: Performance does not meet contractual requirements.

7.3 Performance Remedies and Incentives:

a. Remedies: If performance falls below the Acceptance Quality Level (AQL) for any monthly interval, a negative past-performance report will be filed in the contract file noting the particular performance objective that failed to meet the standard which will endanger the exercise of option year(s) and potential future government awards.

b. The Contracting Officer will issue a Contract Discrepancy Report (CDR) for failure to meet the performance standards in the Performance Requirement Summary (PRS). The CDR will be sent to the Contractor for response and the Contracting Officer will provide a final ruling which may include monetary deductions as described below.

c. The Contracting Officer shall follow FAR 52.212-4, Contract Terms and Conditions- Commercial Items for the Contractor's failure to perform satisfactory services or failure to

Ramey School Elevator Maintance 14 correct non-conforming services. The Government may require re-performance of nonconforming services at no increase in contract price. If re-performance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming services. All corrective action must be completed within 48 hours of notification of the deficiency.

d. When sub-par performance cannot be corrected by re-performance, the Government may:

i. By separate contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service.

ii. Issue a cure notice to inform the Contractor that the Government considers the Contractor's failure a condition that is endangering performance of the contract. The cure notice specifies a period for the Contractor to remedy the condition. If the condition is not corrected within this period, the Contractor may face termination of its contract for cause.

iii. The CO will make a final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

7.4. Documentation Requirements: At the Governments request, Contractor will allow access to hard copy files and all documentation associated with this contract. The Contractor will retain all documentation and make them available to the Government, upon request, for 1 year after contract expiration.

7.5. Performance Requirement Summary (PRS): Performance standards are "tools" the Government uses to measure level of performance. A standard is an optimum performance level against which actual performance can be measured or evaluated. For example, in the statement "complete a work order in 2 hours" the standard is 2 hours. The number of hours or units of hours, actually taken to finish this task is the performance indicator, which determines if the work performed was below, met, or exceeded the standard time requirements.

a. Each month, the Contractor's performance will be compared to contract standards and acceptable quality levels using the Government's Quality Assurance Surveillance Plan

(QASP).

b. IAW FAR Part 42.15, after each contract period, a performance report will be completed by the Government for the contract file and the Contractor Performance Assessment Reporting System (CPARS). The overall performance for the period will address the following performance standards:

Ramey School Elevator Maintance 15 c.

Performance Requirements Summary (PRS)

Objectives Standards AQL Method of Inspecti on

Objective 2.1. Freight Elevator Routine Monthly Maintenance

The Contractor shall maintain the freight elevator to ensure continual equipment operation by DoDEA staff.

Contractor maintains freight elevator so as to ensure continual safe operation at all times other than the time required for monthly preventative maintenance or repairs.

No more than 1 validate d complai nt per month

Periodic

Inspection s

Objective 2.2. Emergency Services and Training

The Contractor shall provide emergency services & training to the facility and staff.

Contractor provides emergency and unscheduled repairs within timeframe outlined.

Training is provided to DoDEA staff within 180 days of contract award.

No more than 1 validate d complai nt per month

Periodic s

Objective 2.3. Service Planning and Documentation

The Contractor shall submit written plans as part of response to RFP and as annual updates.

Updates shall be submitted to the COR for each option year within 5 business days of option year award.

Contractor submitted service plan including required elements as part of proposal;

updated annually within 5 business days of award of option year.

Contracto r service plan includes all elements within timelines establishe d in objective.

review and approval

Objective 2.5. Waste Management Waste manifest and any other required documents submitted as outlined

No COR identificatio n of failure to review of documents

Ramey School Elevator Maintance 16

Objectives Standards AQL Method of Inspecti on

The Contractor shall characterize, handle, transport and dispose of all generated Non-Hazardous and/or Hazardous Waste resulting from maintenance or repair of the freight elevator.

All waste disposed of as outlined in objective as part of any onsite services submit required documents No more than 1 validated complaint per month

Periodic s

Objective 2.6. Contract Management and Personnel

The Contractor shall provide adequate personnel and management capacity to ensure service that meets or exceeds all objectives in a manner consistent with installation guidelines.

Personnel providing service conduct themselves in accordance with objective while on site.

Contractor provides Personnel List in accordance with objective and identified timeline.

No COR identification of failure to submit required documents

No more than 1 validated complaint per month review of document s Periodic Inspectio ns

8.0 QUALITY CONTROL

The Contractor shall be responsible for internal quality control, and shall implement an effective, measured and proactive Quality Control Plan (QCP) that continually enhances (not merely maintains) an advanced level of quality in service throughout the life of the contract. The QCP is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable.

The QCP shall be submitted to the Government as part of the Contractor response to the solicitation. The Contractor shall submit changes made to the accepted QCP to the Contracting Officer for review and approval no later than five (5) business days after the changes occur to the QCP. Records of all inspection work carried-out by the Contractor shall be retained and made available to the Government anytime upon request during the contract period. The Contractor shall also give notice of PM and repair orders not completed IAW contract requirements and specify reason for not completing work (i.e. waiting for materials, preparing cost estimates, etc.).

The QCP is a living document and may be subject to change depending on the needs of the contract.

When the contract is revised, the Contractor is required to provide an updated QCP, maintenance schedule and listing of current employees to the COR for acceptance. The QCP shall include the following, as a minimum:

a. How the Contractor will control quality of supplies and services.

b. Define the roles and responsibilities of the Contractor's operating personnel.

c. How project management, inspections, plan implementation, process improvement

Ramey School Elevator Maintance 17 changes, and correction of deficiencies will be accomplished.

d. An inspection plan or checklist tailored to the specific building(s) serviced under this contract. The inspection plan or checklist shall detail how services at the work site shall be inspected to ensure that the outcome of the work meets all the quality standards set forth in the Contract and shall include, but is not limited to:

i. Date of inspection performed

ii. Location of inspection

iii. Description of findings

iv. Description of action(s) taken (if necessary)

v. Signature and date of completion