25QE064_PWS_042925.docx

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive Alexandria, VA 22350

Web-based Reading Intervention for Grades 3-5, Students with Documented Reading Disabilities

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year (SY) 2024-25, the Department of Defense Education Activity (DoDEA) will provide PK-12 instruction in 161 schools to over 67,000 dependents of military and civilian employees. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

1.1.2 Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, and Italy. In the Pacific, DoDEA operates 46 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA also operates a fully accredited virtual high school with teaching hubs in the Americas, Europe, and Pacific. DoDEA has 97 schools which serve students in grades 3-5.

1.1.3 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers. This resource should be aligned with DODEA’s CCRS standards.

1.2 Background

DoDEA has not procured a reading intervention program targeting students in grades 3-5 with a current individual education program (IEP) that identifies reading as an area of need. Students with an IEP are required to have specially designed instruction (SDI) from special education teachers, i.e., adapting instruction, as appropriate to the needs of an eligible child per Section 300.39 (b) (3) of the Individuals with Disabilities Education Act (IDEA). Students that would benefit from the proposed personalized, evidence-based program include those with a variety of reading disabilities to include various forms of dyslexia.

1.3 Scope of Work

DoDEA requires a commercial, off-the-shelf, web-based supplemental reading intervention program for grade 3-5 students whose individual education programs (IEPs) mandate support for reading. DoDEA also requires related professional learning and technical support. The projected breakdown by grade is shown in the table below:

2 Requirements (Objectives)

Web-based Reading Intervention for Grade 3-5 Students with Documented Reading Disabilities: DoDEA requires a commercial, off-the-shelf, web-based reading intervention program for grade 3-5 students whose IEPs mandate support for reading. DoDEA also requires related professional learning and technical support. Note: This resource will not replace the core curriculum but will serve as a supplemental reading curriculum.

The proposed solution shall feature personalized, evidence-based strategies to support students in overcoming reading disabilities including dyslexia and address all five areas of reading identified by the National Reading Panel: phonemic awareness, fluency, comprehension, phonics, and vocabulary. It shall also be suitable for various educational environments, including inclusive and resource room settings and shall align with DODEA’s CCRS standards in reading instruction. The vendor-hosted reading intervention program shall possess the following characteristics:

The tasks listed below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. The tasks are not all inclusive, so the Contractor shall develop the total solution for meeting all the requirements in accordance with a performance-based approach.

2.1 Objective 1, Reading Intervention Program

2.1.1 Task 1, Reading Intervention Resources—The Contractor shall provide research-based supplemental reading intervention instructional resources for grade 3-5 students with documented reading deficits and whose IEPs mandate reading intervention support. These interventions shall be delivered through web-based or digital resources. The proposed grade 3-5 resources shall:

1) Be available through a vendor-hosted platform that includes age-appropriate access and navigation.

2) Include, but is not necessarily limited to, instructional materials, assessments, interactive activities, and differentiated lessons.

3) Address a wide range of reading deficits that encompass the five areas of reading: phonemic awareness, fluency, comprehension, phonics, and vocabulary.

4) Include guidance for teachers towards differentiated and/or customizable instruction to meet the needs of all learners, including non-readers and multilingual learners (MLs).

5) Align with current best practices in reading instruction and meet the needs of students with documented reading disabilities including dyslexia.

6) Align with the progressions of learning for reading and the content for each grade level.

7) Include web-based data collection tools and report system that shows information on each student which can be viewed at the teacher, school, district, region, and system levels.

8) Provide differentiated lessons and activities that align with DODEA’s CCRS standards and are engaging and may include technology, interactive modules, and hands-on experiences.

2.1.2 Task 2, Student Resources: The Contractor shall provide hands-on and/or interactive activities that develop conceptual understanding using visuals, models and real-world examples and that preferably include hints and/or feedback to students. The proposed solution shall allow teachers to assign content to individual students.

2.1.3 Task 3, Teacher Resources—The Contractor shall provide the following resources:

2.1.3.1 Digital guides and supplemental resources that support the student resources.

2.1.3.2 Comprehensive and detailed teacher lessons

2.1.3.3 Teaching strategies based on evidence-based best practices and student assessment results and that can accommodate the needs of students with documented reading deficits, non-readers, and MLs.

2.1.3.4 Progression of learning that makes connections to the prerequisite standards/skills and that ensures the major content of the grade level are full addressed

2.1.3.5 Data on student performance across reading interventions, including pre- and post-assessments and a variety of reports to show growth.

2.1.3.6 Detailed tracking of individual student progress, including the ability to monitor growth in specific skill areas such as phonemic awareness, phonics, comprehension, fluency, and vocabulary.

2.1.3.7 Resources tailored to the individual needs of students based on their IEP mandates and performance metrics.

2.1.3.8 Provide actionable recommendations for teachers on how to modify instruction to support students who are struggling.

2.1.3.9 Instructional suggestions based on the collected student data, which shall be (1) tailored to the individual needs of students based on their performance metrics, (2) provide actionable recommendations for teachers on how to modify instruction to support students who are struggling, and (3) include automated alerts for students who are at risk of falling behind based on performance metrics.

2.1.4 Task 4, Assessment Resources: The Contractor shall provide informal assessment strategies to enable teachers to determine each child’s developmental progress and use that information to differentiate instruction. Assessments shall include a variety of items that assess conceptual understanding, procedural skills, fluency, and application. Assessments shall include formative and summative assessment strategies to support and monitor the success of interventions.

2.1.5 Task 5, Base Year 1 Synchronous Webinars—The Contractor shall:

2.1.5.1 Provide one 3-hour synchronous webinar for teachers, which shall be delivered three times, once for each region (US, Europe, and Pacific) during their normal business hours—a total of nine hours. It shall train on (1) interpreting student data and using the platform's features to customize instruction, (2) strategies for integrating the reading interventions into existing curricula, and on how to navigate the platform and use the digital resources to support student learning. Note: The exact topics covered will be determined by the Government in consultation with the Contractor within ten calendar days of the post-award conference.

2.1.5.2 Provide one 3-hour synchronous webinar for above-school-level subject-matter experts, which shall be delivered three times, once for each region (US, Europe, and Pacific) during their normal business hours—a total of nine hours. Note: The exact topics covered will be determined by the Government in consultation with the Contractor within ten calendar days of the post-award conference.

2.1.5.3 Present a dry run of each webinar to selected DoDEA staff at dates and times determined post-award. Revise the webinar based on written feedback from the contracting officer’s representative (COR).

2.1.5.4 Record each webinar and post them on DoDEA’s learning management system (Schoology).

2.1.5.5 If digital modules are included, they shall be SCORM®-compliant. For more information about SCORM® compliance, see PWS 3:9.

2.1.6 Task 6, Base Year 1 Asynchronous Webinars—The Contractor shall:

2.1.6.1 Provide one 3-hour asynchronous webinar in Base Year 1. The exact topics covered will be determined by the Government in consultation with the Contractor within 15 calendar days of the post-award conference.

2.1.6.2 Provide a 1-hour asynchronous webinar for school-level administrators and above-school-level subject-matter experts that will give them an overview of the program. Provide a i-page digital classroom observation sheet.

2.1.6.3 Present a draft of each webinar for selected DoDEA staff to review at dates and times determined post-award. Revise the webinar based on written feedback from the COR.

2.1.6.4 Record each webinar and post them on DoDEA’s learning management system (Schoology).

2.1.6.5 If digital modules are included, they shall be SCORM®-compliant. For more information about SCORM® compliance, see PWS 3:9.

2.1.7 Task 7, Quarterly Asynchronous Webinars—The Contractor shall:

2.1.7.1 Provide one 1-hour asynchronous webinar in each quarter for the life of the contract—a total of 20 hours. The exact topics covered will be determined by the Government in consultation with the Contractor post-award.

2.1.7.2 Present a draft of each webinar for selected DoDEA staff to review at dates and times determined post-award. Revise the webinar based on written feedback from the COR.

2.1.7.3 Record each webinar and post them on DoDEA’s learning management system (Schoology).

2.1.7.4 If digital modules are included, they shall be SCORM®-compliant. For more information about SCORM® compliance, see PWS 3:9.

2.2 Objective 2, General Requirements

2.2.1 Task 1, Technical Support: The Contractor shall provide industry-standard technical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.2.2 Task 2 Technical Requirements for Digital Resources—The Contractor shall:

2.2.2.1 Provide digital resources designed to run in DoDEA’s learning management system (LMS, Schoology), which operates within our virtual learning environment (VLE). In addition, provide teacher and student access to the Contractor’s digital resources through a single sign-on platform that uses one username and password to access what is needed, specifically, via DoDEA’s identity, rostering, and management platform (currently, ClassLink).

2.2.2.2 Deliver digital resources in one of the following formats:

1) Integrated via DoDEA’s LMS to the digital resources hosted by the Contractor.

2) Hosted externally by the Contractor but accessible via DoDEA’s LMS to the digital assignments and assessments imported, hosted, and maintained in the LMS.

2.2.2.3 Ensure the course content meets the following specifications:

1) Conforms to IMS Learning Global Consortium (IMS) content packaging specifications.

2) Uses imported content, if required, conforming to IMS content packaging specifications.

3) Uses code that does not disable LMS features when digital resources are accessed.

4) Requires single—not multiple—authentications to access content via DoDEA’s LMS.

5) Incorporates, where applicable, assessments that are IMS Test and Question Interoperability (QTI)-conformant.

6) Uses content-hosted externally that conforms to any of the existing versions of IMS Learning Tools Interoperability (LTI), per www.imsglobal.org.

2.2.3 Task 3, Third-Party Programs, Software, and Applications: The Contractor shall ensure its own and its subcontractors’ (third-party) programs, software, and applications meet—at a minimum—the same technical requirements as the Contractor must meet, such as single sign on (SSO) and Federal Risk and Authorization Management Program (FedRAMP) Level 2, etc. On a case-by-case basis, DoDEA may honor requests to waive the FedRAMP Level 2 requirement. For more information, see Technical Exhibit #1, 1.1.7.

2.2.4 Task 4, Delivery of Digital Resources—The Contractor shall deliver digital materials with instructions detailing how the resources can be accessed by teachers, students, and above-school-level educators, using our LMS (Schoology) and/or our single-sign on rostering platform (ClassLink).

2.2.5 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attending any face-to-face meetings shall be handled/paid for as stated in the contract.

2.2.5.1 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2.2.5.2 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.2.5.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA. The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

2.3 Performance Standards and Acceptable Quality Levels (Objectives 1 and 2)

2.3.1 Performance Standard: Tasks shall be completed by the required completion date.

2.3.2 Acceptable Quality Level: See PWS Section 7, Performance Requirement Summary (PRS).

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Privacy—The Contractor shall:

3.2.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.2.2 Contractor Personnel

· Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL: http://www.archives.gov/about/laws/privacy-act-1974.html.

· All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

3.2.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.2.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract option period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data in order for DoDEA to comply with DoD’s evolving privacy mandates.

3.3 Liaison and Alternate Liaison—The Contractor shall:

3.3.1 Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

3.3.2 Notify the COR in writing regarding any change in either the liaison’s role ten business days in advance of the change If the liaison or liaison alternate is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.4 Holidays and Hours of Operation

3.4.1 The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.4.2 Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST. there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 0200-1000 EST; and Pacific, 2000-0400 EST.

3.5 Availability: The Contractor shall make all resources available for the life of the contract.

3.6 Copyright Dates: The Contractor shall keep content/courseware current and updated regularly throughout the period of performance, as demonstrated by maintenance of an updated content copyright not to exceed one school year from its current date. For example, an eBook published in January 2023 would be acceptable for the 2022-23 school year and also the 2023-24 school year. It would not, however, be considered current for the 2024-25 school year.

3.7 Nondiscrimination: The Contractor shall provide resources free of bias regarding race, color, religion, sex, national origin, or disability.

3.8 Section 508 Compliance—The Contractor shall:

3.8.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities. Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.8.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps. A, C & D which are located at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.8.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters 4-6 do not address one or more functions of ICT. Note the guidance in the table below:

3.9 Sharable Content Object Reference Model® (SCORM®) Compliance: Provide digital modules, if included among the proposed/required resources, that are SCORM®-compliant. Note: The Department of Defense Instruction (DoDI) 1322.26 mandates that modules comply with the latest possible version of SCORM®, per https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017-10-05-073235-400.

3.10 Data & Data Rights: All data developed from any work awarded under this contract is and shall remain the property of the Government. The Contractor shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoDEA for DoDEA’s internal use only may use resources without incurring copyright costs or infringing on copyright laws. All data developed from any work awarded under this contract is and shall remain the property of the Government.

3.11 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

4 Government-Furnished Information / Resources None 5 Contract Deliverables

Frequency

Objective 1, Reading Intervention Program

Objective 2, General Requirements

Task 2, Technical Requirements for Digital Resources

Constraints

6 Acronyms and Definitions

Contracting Officer (KO): Only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a KO’s warrant.

Contracting Officer’s Representative (COR): Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor: Supplier or vendor contracted to provide specific supplies or services to the Government—may also be referred to as “the prime”.

Deliverable: Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS): Tabular listing of performance objectives and standards.

Performance Work Statement (PWS): Statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

7 Performance Requirement Summary and Quality Assurance Surveillance Plan

Objective 1, Reading Intervention Program

Task 2, Student Resources, PWS 2.1.2

Task 3, Teacher Resources, PWS 2.1.3

Task 4, Assessment Resources, PWS 2.1.4

At least 75 percent of the participants will rate the presentations as good or excellent.

COR inspection and stakeholder feedback

Access available 24/7/365 except for scheduled downtimes and no more than one unscheduled downtime per semester COR inspection and stakeholder feedback

COR inspection and stakeholder feedback

Objective 2, General Requirements

Print: 95% of resources received on time and undamaged. Remaining 5% received within 30 calendar days after the due date.

COR inspection and stakeholder feedback

Constraints

Privacy Verification

PWS 3.2.4

Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet Department of Defense (DoD) and DoDEA cybersecurity requirements as defined below. Note: Software, cloud services and associated websites are rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software listed in the proposed solution.

1.1.3 Ensure its content accessible from the web is compatible with the following browser platforms: Google Chrome, and Edge. Ensure that any applicable STIGs are implemented.

1.1.4 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components in 30 calendar days of written notification from DoDEA.

1.1.5 Be able to meet Federal Risk and Authorization Management Program (FedRAMP) Level 2 standards for all proposed software/digital resources and ensure that any third-party resources that are part of its proposed solution also meet the FedRAMP Level 2 standard. For more information on FedRAMP, see the following URL: www.fedramp.gov. Participate, if required, in interviews and deep system architecture inspections.

· Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the FedRAMP Internet Cloud vetting processes. Contractor participation/cooperation is normally required to complete this process.

· On a case-by-case basis, DoDEA may honor requests to waive the FedRAMP Level 2 requirement.

· DoDEA currently distributes software packages via Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Intune.

· All older 16-bit software are automatically denied.

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

· DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the following URL: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

· DoD Security Technical Implementation Guidance (STIG), which may be found at the following URL: https://public.cyber.mil/stigs/downloads/.

· DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01, which may be found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02-26-101520-3004.5.2.

1) Maintaining system security IAW the latest versions of the (1) DoD Cloud Computing Security Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

2) Providing a solution robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users. In addition, provided solutions shall be applicable to the digital learning environment of the DoDEA Virtual School.

3) Ensuring Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates to the COR which can be audited at any time by the CISO or his/her designee.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum standards:

1) DoDEA’s information and data shall be secured in data center located in the United States.

2) The system, including its server(s) and network devices, shall be in an environmentally controlled and secure facility under controlled circumstances (e.g., using authorized personnel access lists, ID cards, entry logs, etc.).

3) All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

4) All data transit shall be secured with Transport Layer Security (TLS) encryption.

5) All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

1) Automated industry standard form of data integration using Representational State Transfer Application Program Interface (RESTful API), Learning Tools Interoperability (LTI), or Secure File Transfer Protocol (SFTP) data sets (ClassLink, OneRoster, etc.).

2) Encryption of DoDEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

3) Notification of DoDEA in writing within 72 hours of any changes made to corporate policies for data protection.

4) Use of only masked student data in a non-production environment.

5) Integration scheduling that meets DoDEA’s required timeframes.

6) Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

7) Support of SFTP capabilities using a single set of login credentials.

8) Provision of a single data set of DoDEA information. Note: The Contractor’s solution shall support DoDEA at all levels: school, community, district, region, and HQ.

9) Maintenance of a backup and restore plan for DoDEA data in the event of a disaster.

10) Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

1) Allow user accounts to be created automatically based on a file provided by DoDEA either nightly or on another pre-determined scheduled feed.

2) Allow DoDEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

3) Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.

16 Apr 25 2