25QE031_PWS_DRAFT_031025.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity

4800 Mark Center Drive

Alexandria, VA 22350

DRAFT

07 Jan 25 1

Middle School Math Strategic Intervention Program

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year (SY) 2024-25, the Department of Defense Education Activity (DoDEA) will provide

PK-12 instruction in 161 schools to over 67,000 dependents of military and civilian employees. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

1.1.2 Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle

East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, and Italy. In the Pacific, DoDEA operates 46 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA also operates a fully accredited virtual high school with teaching hubs in the Americas, Europe, and Pacific.

1.1.3 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common

Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science

Standards (NGSS), College, Career, and Civic Life (C3) Framework for Social Studies State Standards, and Society for Health and Physical Education Standards (SHAPE AMERICA). DoDEA has also adopted both the International Society for Technology in Education (ISTE) Standards for Students, Collaborative for Academic, Social, and Emotional Learning (CASEL) framework, and for preschool the GOLD(R) Objectives for Development and Learning, Birth through Third Grade.

1.2 Background

Per Federal regulations, DoDEA must recompete our expiring middle school mathematics strategic intervention program contract issued in FY2020.

1.3 Scope of Work

DoDEA requires a commercially available, off-the-shelf (COTS) mathematics strategic intervention resource

(Tier 2) that supplements, not supplants, our core instruction. The proposed solution shall include related professional learning and technical support. DoDEA requires 5-year licenses for students and teachers but would prefer to have 6-year licenses.

Categories 6-8

Schools

6-8

Enrollment*

Target

Students Teachers

Americas 15 3,524

4,500 200 Europe 25 5,624

Pacific 18 4,690

Totals 58 13,838

* Based on SY24-25 Enrollment Projections

2 Requirements

Strategic Intervention Program: The Contractor shall provide the required print and digital resources and related support. Please note the print requirement is for students who have an individualized education program (IEP) mandated requirement for print resources. This requirement can be satisfied via actual books or PDF access to those materials.

Supporting Tasks: The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not all inclusive, so the Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach.

2.1 Task 1, Instructional Resources and Assessments—The Contractor shall:

2.1.1 The proposed solution shall possess the following characteristics:

07 Jan 25 2

1) Be based on current research for middle school mathematics intervention instruction and is aligned to CCSS-Mathematics.

2) Provide thorough guidance for teachers towards differentiated and/or customizable instruction to meet the needs of all learners, including multilingual learners (MLs) and students with

Individual Education Plans (IEPs).

3) Align with the progressions of learning for mathematics and the content for each grade level.

4) Embed the Standards for Mathematical Practice (SMP) in most activities.

5) Provide a variety of assessments to monitor student progress.

6) Include a web-based data collection tools and report system that shows information on each student which can be viewed at the teacher, school, district, region, and system levels.

7) Provide materials designed to be used with any grade combinations within 6-8.

2.1.2 Student Instructional Resources—The Contractor shall:

1) Provide 5-year and preferably 6-year licenses for student and teacher instructional resources.

Note: No print or physical materials will be purchased.

2) Provide hands-on and/or interactive activities that develop conceptual understanding using visuals, models and real-world examples, if digital, with hints and/or feedback to students.

3) Provide a solution that allows teachers to assign content to individual students.

2.1.3 Teacher Resources—The Contractor shall include:

1) Digital guides and supplemental resources that support the student resources.

2) Comprehensive and detailed teacher lessons

3) Teaching strategies based on evidence-based best practices and student assessment results and that can accommodate the needs of special needs students and MLs.

4) Progression of learning that makes connections to the prerequisite standards/skills and that ensures the major content of the grade level are full addressed as designated by the Achieve the Core:

Focus by Grade Level – Major Clusters, which may be found at the following URL:

https://achievethecore.org/category/774/mathematics-focus-by-grade-level

2.1.4 Assessment Resources—The Contractor shall provide assessments that:

1) Include informal assessment strategies to enable teachers to determine each child’s developmental progress and use that information to differentiate instruction.

2) Measure student progress on a continuum based on CCSS-Mathematics mastery.

3) Include a variety of items that assess conceptual understanding, procedural skill, fluency, and application.

4) Provide an assortment of formative and summative assessment strategies to support and monitor the success of intervention. If assessments are digital, they shall provide feedback to students after being graded. If assessments are not digital, they shall be in a form that teachers can easily print.

2.1.5 Licenses: The Contractor shall provide the contracting officer’s representative the estimated number of licenses shown in the table below. The numbers below are based on the assumption that the licenses are generic and are therefore transferable to other students due to students transferring out of DoDEA, moving up to high school, or testing out of the program.

Categories 6-Year

Licenses*

5-Year

Licenses

4-Year

Licenses

3-Year

Licenses

2-Year

Licenses

1-Year

Licenses

Target Students 4,500 150 150 150 150 150

Teachers 200 10 10 10 10 10

Above-School

Level SMEs** 20 0 0 0 0 0

*Assumes that 6-year licenses will be proposed. If not, in the final contract year, 4,500-4,950

1-year licenses will be required for students, 200-250 for teachers, and 20 for SMEs. The

150 licenses each year after the first year are for potentially for new students; however, the exact number cannot be known.

**Above-school-level subject matter experts.

2.2 Task 2, Professional Learning (PL)—The proposed professional learning resources shall be (1) based on current research regarding best practices in mathematics instruction, aligned with CCRS and the SMP, and

07 Jan 25 3

(2) focused on the organization of the component parts of the programs and the way the resource materials align to the CCRS-Mathematics and each other. The Contractor shall:

2.2.1 Above-School-Level Virtual PL: Provide training on strategic intervention resources training so that above-school-level leaders can better support teachers with the resources. Provide synchronous webinars using software/web extensions that are subscription-free to DoDEA and require no additional hardware or software for operation except those identified in Technical Exhibit #2, System Requirements. The above-school level professional learning shall:

2.2.1.1 Cover, at a minimum, the following eight topics: (1) overview/exploration of instructional resources, (2) use and implementation of resources to plan and facilitate interventions, (3) best practices for classroom implementation, (4) gathering student data to document progress and inform instruction utilizing the components of the Contractor’s product intentionally and purposefully, (5) instructional leadership, (6) classroom walkthroughs using the module’s observation guide, (7) guiding questions to support facilitation of program and instruction of content to all stakeholders, and (8) data analysis and progress monitoring tools to track student improvement and make informed instructional decisions.

2.2.1.2 Provide a total of three contact hours of professional learning in Base Year 1. The exact scheduling of the professional learning shall be done post-award. Notes: Six contact hours is one day of professional learning. The Government, in consultation with the Contractor, may schedule days of varying lengths, e.g., half-days or hourly blocks.

2.2.1.3 Provide an accompanying digital module for all professional learning that can be used by

DoDEA staff to conduct face-to-face professional learning.

2.2.1.4 Provide a draft facilitator guide for all live and module-based professional learning and a classroom observation guide and implementation monitoring tool with coaching strategies designed for administrators, which will be finalized based on written feedback from COR.

2.2.1.5 Draft professional learning evaluation for participants upon completion of the professional learning. Note: DoDEA will finalize and administer the session evaluation.

2.2.2 Teacher Virtual PL: Provide training for teachers to use the resources effectively. The Contractor shall ensure that synchronous webinars are accessible using software/web extensions that are subscription-free to DoDEA and require no additional hardware or software for operation except those identified in Technical Exhibit #2, System Requirements. The teacher's professional learning shall:

2.2.2.1 Cover, at a minimum, the following ten topics: (1) overview and exploration of instructional resources, (2) use and implementation of resources to intentionally and purposefully plan and facilitate interventions, (3) best practices for classroom implementation, (4) gathering student data to document progress and inform instruction utilizing the components of the

Contractor’s product intentionally and purposefully, (5) family support and communication,

(6) best practices and materials needed for redelivery, (7) differentiation strategies to meet diverse learner needs, (8) integrating intervention resources with core curriculum, (9) techniques for fostering student engagement and motivation, and (10) methods for assessing and addressing social-emotional needs of students within the intervention program

2.2.2.2 Provide three hours of professional learning per region in Base Year 1—a total of nine contact hours. The professional learning shall occur during normal business hours for each

DoDEA region (US, Europe, and Pacific). The professional learning shall occur during normal business hours for each DoDEA region (US, Europe, and Pacific): three hours shall be delivered to each region. The exact scheduling of the professional learning shall be done post-award. Notes: Six contact hours is one day of professional learning. The Government, in consultation with the Contractor, may schedule days of varying lengths, e.g., half-days or hourly blocks.

2.2.2.3 All professional learning must have an accompanying module that can be used for face-to-face professional learning systemically.

2.2.2.4 Provide a draft facilitator guide for all live and module-based professional learning and a classroom observation guide and implementation monitoring tool with coaching strategies designed for administrators, which will be finalized based on written feedback from COR.

2.2.2.5 Draft professional learning evaluation for participants upon completion of the professional learning. Note: DoDEA will finalize and administer the session evaluation.

07 Jan 25 4

2.2.3 Teacher and School-Based Strategic Instructional Support Specialist (ISS) Virtual PL: Provide asynchronous digital PL modules. The equivalent of six hours of professional learning shall be provided in Base Year 1 only. All modules shall be housed on the DoDEA LMS. Note: Six contact hours is one day of professional learning. The Government in consultation with the Contractor, post-award, may schedule modules of varying lengths, e.g., half-days or hourly blocks.

2.2.4 Interactive Teacher and Administrator Asynchronous PL: Provide two digital professional learning modules approved by DoDEA on the strategic intervention resources. One of the digital modules will be for teachers/school-based specialists and one for administrators and above-school-level staff and specialists. Both sets of modules shall (1) include facilitator guides, (2) be designed and presented by experienced subject matter experts, and (3) be housed on DoDEA’s LMS. The asynchronous interactive modules shall:

2.2.4.1 Provide six hours of training that covers, at a minimum, the following topics for teachers and school-based specialists: (1) overview and exploration of instructional resources and

(2) Creating a new class, (3) assignments and assessment overview, (4) use and implementation of resources to intentionally and purposefully plan and facilitate interventions, (5) best practices for classroom implementation, (6) gathering student data to document progress and inform instruction utilizing the components of the Contractor’s product intentionally and purposefully, (7) best practices and materials needed for redelivery, (8) differentiation strategies to meet diverse learner needs, (9) techniques for fostering student engagement and motivation, and (10) methods for assessing and addressing social-emotional needs of students within the intervention program. Include a draft digital facilitator guide that will be finalized based on written feedback from the COR.

2.2.4.2 Provide one hour of training that covers, at a minimum, the following topics for the administrator and above-school-level staff and specialists: (l) strategies for effective instructional leadership, (2) perform classroom walk-throughs using the module's observation guide, (3) guiding questions to support facilitation of program and instruction of content to all stakeholders, (4) family support and communication, and (5) data analysis and progress monitoring tools to track student improvement and make informed instructional decisions from a school level. Include a draft classroom observation guide designed for administrators that shall be finalized based on written feedback from the COR.

2.2.4.3 A summary table is provided below to reflect the professional learning required:

PROFESSIONAL LEARNING SUMMARY

Middle School Math Strategic Intervention Program

Audience Mode Base Year 1 Base Year 2

Above-School-Level Educators Hours Total

Hours Hours

Total

Hours

Strategic Intervention Synchronous webinar 3 3 6 6

Teachers Hours/

Region

Total

Hours

Hours/

Region

Total

Hours

Strategic Intervention Synchronous webinar 3 9 6 18

Strategic Intervention Asynchronous 6 6 0 0

Administrators Hours Total

Hours

Hours/

Region

Total

Hours

Strategic Intervention Asynchronous 1 1 0 0

2.2.5 All Professional Learning

2.2.5.1 Present all professional learning, including facilitator guides, virtually as a dry run to

DoDEA HQ personnel. Finalize all guides based on the feedback from the COR.

07 Jan 25 5

2.2.5.2 Provide a digital archive of the professional learning (Video or SCORM package) for asynchronous viewing for participants who are unable to attend the live professional learning. Note: The Department of Defense Instruction (DoDI) 1322.26 mandates that modules comply with the latest version of SCORM®. More information is found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.p df?ver=2017-10-05-073235-400.

2.2.5.3 Ensure the modules for the asynchronous professional learning are SCORM®-compliant.

2.2.5.4 Design and deliver in multiple formats to include mobile platforms and all digital assets

(HTML web pages, video components, and all related stock images). Two sets of module files, a master set and a low bandwidth set shall be delivered as a completed course. The master set shall contain modules with rich media elements; the low bandwidth set shall contain duplicate modules in plain text.

2.2.5.5 Deliver virtual resources via the internet, such as simulations, games, scenarios, case studies, role playing, and opportunities. Interactive elements shall be inserted, not embedded, into the lesson as user-initiated links. All video assets shall be differentiated from text objects in the web folder structure with no streaming video services required for proper video delivery.

2.2.5.6 Ensure that all handouts and resources for all the professional learning sessions and modules are subscription-free and require no additional hardware or software for operation except those identified in Technical Exhibit #2.

2.2.5.7 Provide a draft session evaluation to be given to participants upon completion of the professional learning. Note: DoDEA will finalize and administer the session evaluation.

2.3 General Requirements—The Contractor shall:

2.3.1 Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.3.2 Technical Requirements for Digital Resources—The Contractor shall:

2.3.2.1 Provide digital resources designed to run in DoDEA’s learning management system (LMS, Schoology), which operates within our virtual learning environment (VLE).

2.3.2.2 Deliver digital resources in one of the following formats:

1) Integrated via DoDEA’s LMS to the digital resources hosted by the Contractor.

2) Hosted externally by the Contractor but accessible via DoDEA’s LMS to the digital assignments and assessments imported, hosted, and maintained in the LMS.

2.3.2.3 Ensure the course content meets the following specifications:

1) Conforms to IMS Learning Global Consortium (IMS) content packaging specifications.

2) Uses imported content, if required, conforming to IMS content packaging specifications.

3) Uses code that does not disable LMS features when digital resources are accessed.

4) Requires single—not multiple—authentications to access content via DoDEA’s LMS.

5) Incorporates, where applicable, assessments that are IMS Test and Question Interoperability

(QTI)-conformant.

6) Uses content-hosted externally that conforms to any of the existing versions of IMS

Learning Tools Interoperability (LTI), per www.imsglobal.org.

2.3.2.4 Provide teacher and student access to the Contractor’s digital resources through a single sign-on platform that uses one username and password to access what is needed, specifically, via DoDEA’s identity, rostering, and management platform (currently, ClassLink).

2.3.3 Third-Party Programs, Software, and Applications: Ensure its own and its subcontractors’ (third-party) programs, software, and applications meet—at a minimum—the same technical requirements as the

Contractor must meet, such as single sign on (SSO) and Federal Risk and Authorization Management

Program (FedRAMP) Level 2, etc. On a case-by-case basis, DoDEA may honor requests to waive the

FedRAMP Level 2 requirement. For more information, see Technical Exhibit #1, 1.1.7.

2.3.4 Delivery of Print and Digital Resources—The Contractor shall:

2.3.4.1 Deliver digital materials with instructions detailing how the resources can be accessed by teachers, students, and above-school-level educators.

07 Jan 25 6

2.3.4.2 Ship all print/physical materials to the Americas by commercial carrier or USPS and to

Europe and the Pacific only by commercial carrier. Delivery orders use door-to-door addresses.

Provide, upon shipment of materials, a digital shipment notification that includes the following:

▪ Contract number and delivery order number

▪ Contract line item number (CLIN) indicating materials and quantities being shipped

▪ Destination and date of shipment

▪ Shipping carrier name and the tracking number of each shipment

▪ Estimated date of arrival of shipment and, if applicable, shipping slip

2.3.5 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the

COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attending any face-to-face meetings shall be handled/paid for as stated in the contract.

2.3.5.1 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2.3.5.2 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.3.5.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other

Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA.

The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

2.4 Performance Standards and Acceptable Quality Levels

2.4.1 Performance Standard: Tasks shall be completed by the required completion date.

2.4.2 Acceptable Quality Level: See PWS 7, Performance Requirement Summary (PRS).

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Privacy—The Contractor shall:

3.2.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.2.2 Contractor Personnel:

▪ Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL:

http://www.archives.gov/about/laws/privacy-act-1974.html.

▪ All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

3.2.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable

Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information

Security Officer (CISO) or his/her designee.

3.2.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements

(listed above) 120 calendar days prior to the expiration of each year’s contract option period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data in order for DoDEA to comply with DoD’s evolving privacy mandates.

3.3 Liaison and Alternate Liaison—The Contractor shall:

3.3.1 Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the

Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

07 Jan 25 7

3.3.2 Notify the COR in writing regarding any change in either the liaison’s role ten business days in advance of the change If the liaison or liaison alternate is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.4 Holidays and Hours of Operation

3.4.1 The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard

Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents

Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus

Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.4.2 Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST. there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following:

Americas, 0700-1500 EST; Europe, 0200-1000 EST; and Pacific, 2000-0400 EST.

3.5 Availability: The Contractor shall make all resources available for the life of the contract.

3.6 Copyright Dates:

3.6.1 The Contractor shall provide the most recent copyright dated materials, but not earlier than 2022.

The copyright preference applies only to student and teacher materials (e.g., the student textbook, teacher’s editions, etc.). The copyright preference does not apply to material included as part of the

Contractor’s collection (that is, articles, leveled readers, big books, assessments, pictures, problems included in a textbook or supplemental to the teacher or student text) but which was created by others prior to 2022.

3.6.2 The Contractor shall keep content/courseware current and updated regularly throughout the period of performance, as demonstrated by maintenance of an updated content copyright not to exceed one school year from its current date. For example, an eBook published in January 2023 would be acceptable for the 2022-23 school year and also the 2023-24 school year. It would not, however, be considered current for the 2024-25 school year.

3.7 Anti-Bias, Diversity, and Inclusion: The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.8 Section 508 Compliance—The Contractor shall:

3.8.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities.

Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.8.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps.

A, C & D which are located at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.8.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters

4-6 do not address one or more functions of ICT. Note the guidance in the table below:

Applicable

Requirements Directions

Software Features and Components

Applies to all WCAG Level AA Success Criteria, 502 Interoperability with

Assistive Technology, and 503 Applications.

Hardware Features and Components All requirements apply.

Support Services and

Documentation All requirements apply.

07 Jan 25 8

Outputs/Deliverables Ensures that outputs/deliverables do not adversely affect accessibility features of the existing EIT technologies.

3.9 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following five formats: Digital Accessible Information System/National

Instructional Materials; Accessibility Standard (NIMAS) with cascading style sheet; HyperText Markup

Language (HTML); Portable Document Format (PDF, unlocked, embedded fonts, single page); and Rich Text

Format (RTF)/Word document.

3.10 Sharable Content Object Reference Model® (SCORM®) Compliance: Provide digital modules, if included among the proposed/required resources, that are SCORM®-compliant. Note: The Department of Defense

Instruction (DoDI) 1322.26 mandates that modules comply with the latest possible version of SCORM®, per https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017-

10-05-073235-400.

3.11 Data & Data Rights: All data developed from any work awarded under this contract is and shall remain the property of the Government. The Contractor shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoDEA for DoDEA’s internal use only may use resources without incurring copyright costs or infringing on copyright laws. All data developed from any work awarded under this contract is and shall remain the property of the Government.

3.12 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or

Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer

(KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

4 Government-Furnished Information / Resources

None

5 Subcontracting Requirements

5.1 5.1 Scope of Subcontracting

The Contractor may subcontract specific tasks or portions of the work as outlined in this PWS. The Contractor is responsible for ensuring that all subcontracted work meets the performance standards and requirements specified herein.

5.2 Subcontractor Approval

The Contractor must submit a list of proposed subcontractors to the Contracting Officer for approval prior to the commencement of any subcontracted work. The list must include the subcontractor's qualifications, experience, and a detailed description of the work to be performed.

5.3 Performance Standards

Subcontractors must adhere to the same performance standards and quality requirements as the Contractor. The

Contractor is responsible for monitoring subcontractor performance and ensuring compliance with all applicable standards and regulations.

5.4 Monitoring and Reporting

The Contractor shall implement a monitoring and reporting system to track subcontractor performance. This system must include regular progress reports, performance reviews, and audits. The Contractor must provide the

COR with monthly reports summarizing subcontractor performance.

5.5 Compliance with Regulations

07 Jan 25 9

Subcontractors must comply with all relevant federal, state, and local laws, regulations, and standards. This includes, but is not limited to, labor laws, safety regulations, and environmental standards.

5.6 Communication Protocols

The Contractor shall establish clear communication protocols to facilitate effective coordination between the

Contractor, subcontractors, and the Contracting Officer. Any issues or concerns related to subcontractor performance must be promptly reported to the COR and Contracting Officer.

6 Contract Deliverables

Milestone/Deliverable Word

Excel

Digital

Copies

PWS

Planned

Frequency

Instructional

Resources and

Assessments

Yes Yes 2.1

Digital: Ongoing, three days after receipt of initial delivery order.

Print: If print resources are provided, delivery will be made 30 days for US sites and 45 days for overseas sites after receipt of a delivery order.

Professional Learning Yes Yes 2.2 Schedule determined post-award

Technical Support Yes Yes 2.3.1 Ongoing after receipt of initial delivery order

Privacy Training Yes Yes 3.2.3 Three days after receipt of a written request

Privacy Verification Yes Yes 3.2.4 120 calendar days prior to end of each contract year

7 Acronyms and Definitions

CCRS College and Career Ready Standards

PA/PII Privacy Act/Personally Identifiable Information

SCORM® Shareable Content Object Reference Model®

Contract Line Item Number (CLIN): Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment.

The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contracting Officer (KO) : Only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a KO’s warrant.

Contracting Officer’s Representative (COR): Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate

(i.e., bind) the Government.

Contractor: Supplier or vendor contracted to provide specific supplies or services to the Government. The term herein refers to the prime.

Deliverable: Usually physically delivered items but may include such items as digital documents/reports.

Performance Work Statement (PWS): Statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

8 Performance Requirement Summary

Performance

Objective

Performance

Standard Acceptable Quality Level Inspection Method

Instructional

Resources and

Assessments PWS 2.1

PWS-

compliant

Digital resources are available 24/7/365, except for scheduled downtimes and one unscheduled downtime per semester.

Ninety percent of print resources are delivered on time.

COR inspection and stakeholder feedback

07 Jan 25 10

Performance

Objective

Performance

Standard Acceptable Quality Level Inspection Method

Professional Learning, PWS 2.2

PWS-

compliant

No more than one scheduled presentation shall be postponed due to Contractor challenges.

COR inspection and stakeholder feedback

Technical Support

PWS 2.3.1

PWS-

compliant

Acknowledge receipt of request within two hours. Resolve 90% of requests in one business day. Resolve remaining 10% in five business days.

COR inspection and stakeholder feedback

Privacy Training

PWS 3.2.3

PWS-

compliant

No more than one certificate per year sent to the COR more than three business days from the date of the COR’s request for it.

COR inspection

Privacy Verification

PWS 3.2.4

PWS-

compliant

Submitted 120 calendar days prior to the end of each contract year.

COR inspection

Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet Department of Defense

(DoD) and DoDEA cybersecurity requirements as defined below. Note: Software, cloud services and associated websites are rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software listed in the proposed solution.

1.1.3 Ensure on-premises software support post-installation integration of the necessary Security Technical

Implementation Guides (STIG) for applicable systems and applications, including Microsoft Windows

11, Microsoft Windows Server 2016, Windows Server 2019, Microsoft Windows IIS, Apache, Oracle databases, and Microsoft SQL Server databases. Note: The application to obtain the STIG Viewer is found at https://public.cyber.mil/stigs/srg-stig-tools/, and the STIGs themselves may be downloaded from https://public.cyber.mil/stigs/downloads/.

1.1.4 Ensure its content accessible from the web is compatible with the following browser platforms: Google

Chrome, and Edge. Ensure that any applicable STIGs are implemented.

1.1.5 Ensure on-premises software, which is subject to static and dynamic analysis testing, imposes no risk to

DoDEA systems, users and/or data. Note: DoDEA assesses software products to ensure compatibility with existing system configurations and software, testing may also include reverse engineering analysis.

1.1.6 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components in 30 calendar days of written notification from DoDEA.

1.1.7 Be able to meet Federal Risk and Authorization Management Program (FedRAMP) Level 2 standards for all proposed software/digital resources and ensure that any third-party resources that are part of its proposed solution also meet the FedRAMP Level 2 standard. For more information on FedRAMP, see the following URL: www.fedramp.gov. Participate, if required, in interviews and deep system architecture inspections.

▪ Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the FedRAMP Internet Cloud vetting processes. Contractor participation/ cooperation is normally required to complete this process.

▪ On a case-by-case basis, DoDEA may honor requests to waive the FedRAMP Level 2 requirement.

1.2 System Requirements—The Contractor shall:

1.2.1 Provide, per Section 1.1 (above), any software installed and/or accessed in or by a DoDEA system, network whether stand-alone or web-based, is compatible with the standards cited herein.

07 Jan 25 11

1.2.2 Provide minimum desktop/server system technical specifications, reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed solution.

1.2.3 Provide software that is compatible with the following minimum baseline:

Specifications Minimum

Memory 4 GB

Hard Drive 100 GB

Processor Intel® Core™ i5-8365U Processor 8th Generation (up to 4.1GHz, 6MB cache) equivalent or better (Must show benchmark/passmark scores)

Video Graphics Integrated Intel HD Graphics 620 (1920x1080) equivalent or better

Operating System Windows 11

Browser Environment Chrome, Edge, Edge Chromium

1.2.4 Provide software that is completely functional on a standard DoDEA desktop without the need or requirement for administrative-level user rights and/or permissions or the requirement to use or insert external media to execute the software.

1.2.5 Provide software that does not require modifications to folder permissions while executing.

1.2.6 Provide, if applicable, software packages that support unattended installation methods used by enterprise software packaging and deployment systems.

▪ DoDEA currently distributes software packages via Microsoft’s System Center Configuration Manager

(SCCM) and Microsoft Intune.

▪ All older 16-bit software are automatically denied.

1.3 Data Management Requirements—The Contractor shall:

1.3.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces

(APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

1.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation; data interchange formats and schemas (XML/

JSON); and/or data dictionaries for the purpose of mapping organizational student information system

(SIS) data to the Contractor’s required input formats.

1.3.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

1.3.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity

(i.e., region, district, school) upon a request in writing from the contracting officer’s representative (COR).

Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, nine districts, 62 communities, and 161 schools, including the K-12 virtual school programs.

1.3.5 Participate in a technical meeting with DoDEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

1.3.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoDEA’s Chief Information Security Officer (CISO).

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

1.5 Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

1.5.1 Comply with the same Federal law and DoD policies and guidance to which DoDEA is subject that include but are not limited to the cybersecurity requirements defined in the following documents:

▪ DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the following URL:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

▪ DoD Security Technical Implementation Guidance (STIG), which may be found at the following

URL: https://public.cyber.mil/stigs/downloads/.

07 Jan 25 12

▪ DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01, which may be found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02-

26-101520-3004.5.2.

1.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoDEA in writing. Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer

(CIO) or designated official.

1.5.3 Protect DoDEA data against all cyberattacks, notifying DoDEA within 72 hours of an identified and confirmed breach/intrusion.

1.5.4 Perform security incident investigations upon identification of an event or at the request of DoDEA.

1.5.5 Address all information assurance vulnerability messages (IAVM) in the defined timelines to include IA vulnerability alerts (IAVA), IA vulnerability bulletins (IAVB), and technical advisories (TA).

1.5.6 User passwords must not be readable by anyone having access to the system.

1.5.7 Ensure any portion of its solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Public Law 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335. All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens. Note: If its solution does not involve Internet access by DoDEA students, please ensure the following are included:

1) Maintaining system security IAW the latest versions of the (1) DoD Cloud Computing Security

Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

2) Providing a solution robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

3) Ensuring Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates to the COR which can be audited at any time by the CISO or his/her designee.

1.6 Program and System Integration—The Contractor’s solution shall:

1.6.1 Provide Single Sign-On (SSO) Capabilities / Platform which (1) integrates with an Industry Standard SSO login solution. (ClassLink, Google, Azure, etc.); (2) supports Oauth 2.0, Security Assertions Markup

Language (SAML) for integration with Azure, or Google; and (3) authenticates using Azure Active Directory

(AD) or Google AD. Authenticates using Azure Active Directory (AD) or Google AD.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as

OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum standards:

1) DoDEA’s information and data shall be secured in data center located in the United States.

2) The system, including its server(s) and network devices, shall be in an environmentally controlled and secure facility under controlled circumstances (e.g., using authorized personnel access lists, ID cards, entry logs, etc.).

3) All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

4) All data transit shall be secured with Transport Layer Security (TLS) encryption.

5) All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

1) Automated industry standard form of data integration using Representational State Transfer Application

Program Interface (RESTful API), Learning Tools Interoperability (LTI), or Secure File Transfer

Protocol (SFTP) data sets (ClassLink, OneRoster, etc.).

2) Encryption of DoDEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

3) Notification of DoDEA in writing within 72 hours of any changes made to corporate policies for data protection.

4) Use of only masked student data in a non-production environment.

07 Jan 25 13

5) Integration scheduling that meets DoDEA’s required timeframes.

6) Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

7) Support of SFTP capabilities using a single set of login credentials.

8) Provision of a single data set of DoDEA information. Note: The Contractor’s solution shall support

DoDEA at all levels: school, community, district, region, and HQ.

9) Maintenance of a backup and restore plan for DoDEA data in the event of a disaster.

10) Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

1) Allow user accounts to be created automatically based on a file provided by DoDEA either nightly or on another pre-determined scheduled feed.

2) Allow DoDEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

3) Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.

07 Jan 25 14

Technical Exhibit #2 – Standards of Conduct

Contractor personnel performing under this contract shall comply with the Standards of Conduct.

The Contractor agrees that inappropriate conduct shall not be tolerated and may be grounds for suspension or dismissal of a Contractor employee(s) under this contract.

1.1 Professional and Responsive Service—Each Contractor employee shall:

1) Deliver high quality and responsive service to every customer

2) Project positive attitude and proactive assistance

3) Treat everyone with courtesy and respect

4) Honor commitments and agreed upon deadlines

5) Perform work in a manner that does not disturb students, faculty or other facility occupants

1.2 Standards of Conduct—During the performance of this contract while in the Government facilities or while dealing with DoDEA staff or students, each Contractor employee shall not under any circumstances violate the following standards. Any Contractor employee who does violate any of the standards may face immediate removal and shall be replaced so that students do not experience a disruption of services.

1) Use verbal assault, foul language, personal or racial insults, or…