25QE011_ATTACH11_PWS_112124.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity

4800 Mark Center Drive Alexandria, VA 22350

19 Aug 24 2

Science Instructional Resources Labs for Grades 6-12 and Advanced Placement® (AP®)

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year (SY) 2024-25, the Department of Defense Education Activity (DoDEA) will provide

PK-12 instruction in 161 schools to over 67,000 dependents of military and civilian employees. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, and Italy. In the Pacific, DoDEA operates 46 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA also operates a fully accredited virtual high school with teaching hubs in the Americas, Europe, and Pacific. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

1.1.2 DoDEA schools have many grade configurations. Forty of our 160 brick-and-mortar schools have grades 9-12; 58 of our brick-and-mortar schools have at least one of the grades 6-8; and 100 of our brick-and-mortar schools have at least three of grades PK-5.

1.1.3 Military-connected students experience high mobility rates across the nation and throughout the world. Consequently, DoDEA makes a concerted effort to establish a worldwide systemic education network, mitigating the transitional barriers to military-connected students’ success.

1.1.4 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS), College, Career, and Civic Life (C3) Framework for Social Studies State Standards, and Society for Health and Physical Education Standards (SHAPE AMERICA). DoDEA has also adopted the International Society for Technology in Education (ISTE) Standards for Students.

1.1.5 DoDEA encourages high school students to take AP® courses. DoDEA purchases new AP® curriculum materials as course guidelines change, which occurs approximately every five years.

DoDEA follows the course guidelines set by the College Board, per https://apcentral.collegeboard.org.

1.2 Background

DoDEA adopted the Next Generation Science Standards (NGSS) and seeks evidence-based resources aligned to all performance expectations in the NGSS. In middle school, performance expectations include life, earth, and physical science in each grade level. In high school, performance expectations are distributed into three courses: Biology, Chemistry, and Physics with Earth Science being integrated into each course. Instructional resources include student and teacher physical and digital resources, laboratory kits, and professional learning for stakeholders. DoDEA encourages high school students to take AP® courses. DoDEA purchases new AP® curriculum materials as course guidelines change, which occurs approximately every five years. DoDEA follows the course guidelines set by the College Board, per https://apcentral.collegeboard.org.

1.3 Scope of Work

1.3.1 DoDEA requires evidence-based resources aligned to all performance expectations in the NGSS. In middle school, performance expectations include life, earth, and physical science at each grade level.

In high school, performance expectations are distributed into three courses Biology, Chemistry, and Physics with Earth Science being integrated into each course.

1.3.2 DoDEA’s requirement includes the following:

1) Laboratory kits including refill kits to aligned with the performance expectation for courses grades 6-12 Science and AP® aligned with learning objectives and science practices according to the most recent exam and course description set by the College Board, per https://apcentral.collegeboard.org.

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2 Requirements Science Labs for Grades 6-12: The Contractor shall provide the required student and teacher resources for three middle school courses, Biology in the Living World, Chemistry in the Earth System, and Physics in the Universe.

Science Labs for AP® Instructional Resources: The Contractor shall provide lab kits as required for AP® Biology, AP® Chemistry, and AP® Environmental Science. Each kit shall serve 30 students.

Supporting Tasks: The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not all inclusive, so the Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach. Provide lab kits and refill kits aligned to the relevant NGSS performance expectations. Each kit shall provide the required materials for 30 students. The kits shall have the necessary consumable and non-components. If the proposed lab kit has component(s) that cannot be exported to a country in which a DoDEA school operates, then alternatives must be proposed. Note: DoDEA has schools in the Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, Italy, Japan, Korea, and in two US territories: Puerto Rico and Guam.

2.1 Task 1, Lab Kits—For each course, the Contractor shall:

2.1.1 Provide documents to support teachers including changes to materials in the lab kit, components of the kits, and other documents as needed.

2.1.2 Allow DoDEA to order complete lab kits, refill kits that include consumables only, and lab kits that are based on a la carte orders, i.e., orders of any individual item from the lab kits.

2.1.3 Provide Safety Kits that include all necessary personal protective equipment (PPE) to protect against a variety of hazards inherent in the lab kits for each course. Examples of PPE are chemical splash goggles, chemical resistant gloves, aprons, and face shields but should be based on the hazards in the labs for the course.

2.1.3.1 Disposable PPE should adequately cover a school year per each lab kit.

2.1.3.2 Non-disposable PPE is acceptable

2.1.3.3 if cleaning and sanitation guidance is provided.

2.1.3.4 Safety Googles must be chemical splash googles and account for the diverse spectrum of student size in 6-12. Chemical goggles that meet Section 1918.101, Subpart J of Title 29, Code of Federal Regulations (also known as the Occupational Safety and Health Administration Personal Protective Equipment Eye and Face Protection Standards).

2.1.4 Voltage and Plug types: Voltage & Plug Type: All items shall meet voltage and plug type requirements and be the appropriate plug type required for the school/country (Attachment 10).

2.1.4.1 Adapters cannot be used to comply with this requirement. Items must have the appropriate plug for the school/country.

2.1.4.2 Prohibition against Certain Adapters & Voltage Transformers: External adapters step up voltage transformers, and step-down voltage transformers attached to the end of a power cord/power supplies are not acceptable.

2.1.4.3 AC Adapters: All electrical items may not rely on computers for charging and must have an AC adapter (even if battery operated or cordless option is available).

2.2 Task 2, Science Labs for Grades 6-12 – For each course, the Contractor shall:

2.2.1 Provide aligned science labs grades 6-12 by performance expectation (PE) for each unit to support student sensemaking.

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2.2.1.1 Lab Content: All PE must be found in the sequence of lab kits for the specific grade bands (6-

8) and (9-12). For High School, Earth Science must be integrated into the appropriate course lab kits. Kits must include all non-consumable equipment (for example: Microscopes, balances, ring stands, glassware/plasticware, etc., this list is not exclusive, needed to support the laboratory activity.

2.2.1.2 At a minimum, one lab kit is required per Unit as prescribed by each Course sequence.

2.2.1.3 Lab frequency: Kit refills shall be delivered annually.

2.2.1.4 Lab Quality: All equipment for lab kits must be durable, that lasts the duration of five years.

2.2.2 Lab kits should be grounded in the three dimensions of the PE and build to mastery of the PE evidence statements.

2.2.3 Kits shall include all components needed including equipment and supplies.

2.2.4 Provide scheduling and delivery of live materials on demand.

2.2.5 Provide teacher resources to support students across a wide spectrum of needs including below and above level.

2.3 Task 3, Science Labs for AP® Instructional Resources – For each course, the Contractor shall:

2.3.1 Provide aligned lab kits for each big idea in the AP® science courses for AP® Biology, AP® Chemistry, AP® Physics 1 & 2, AP® Physics C, and AP® Environmental Science based on the current course and exam description set by the college board, per https://apcentral.collegeboard.org

2.3.1.1 Lab Content: Kits must include all non-consumable equipment (for example: Microscopes, balances, ring stands, glassware/plasticware, etc., this list is not exclusive, needed to support the laboratory activity.

2.3.1.2 At a minimum, one lab kit is required per Unit as prescribed by each AP Classroom Course sequence.

2.3.1.3 Lab frequency: Kit refills shall be delivered annually.

2.3.1.4 Lab Quality: All equipment for lab kits must be durable, that lasts the duration of five years.

2.3.2 Kits shall include all components needed including equipment and supplies.

2.3.3 Provide scheduling and delivery of live materials on demand.

2.3.4 Provide teacher resources to support seamless integration into the units.

2.4 Task 4, Product Training and Professional Learning—The Contractor shall:

2.4.1 Lab Kit Product Training (Grades 6-12 and AP): Provide asynchronous webinars and/or digital modules for each course that give educators an overview of the program components and guidance on how to navigate/use the lab kit including setup and disposal if necessary as well as digital resources to include how digital access for teachers and students will be accomplished within the school year (transfer students) and between school years to ensure seamless access for all teachers and students.

2.4.2 Lab Kit Professional Learning (PL) Content

2.4.2.1 Introductory PL (Grades 6-12 and AP): Provide a 3-hour synchronous webinar delivered to each district on understanding how to utilize the lab kit to support content and evidence-based best practices in science instruction. This requirement is for the middle school courses and high school courses—a total of 54 hours in Base Year 1 only.

2.4.2.2 Onboarding PL (Grades 6-12 only): Provide a 3-hour asynchronous onboarding webinar

19 Aug 24 5 that expands on the synchronous webinar that meet the needs of new science teachers. This requirement is for the middle and high school levels—a total of twelve hours in Base Year 1 only.

2.4.3 Professional Learning Process and Schedule

2.4.3.1 Provide a dry run for selected DoDEA staff 30 business days before the first presentation on a schedule created by the Government in consultation with the Contractor. Finalize the presentation within five business days of receipt of written feedback from the Contracting Officer’s Representative (COR).

2.4.3.2 Record each webinar and each day of the virtual live professional learning and post each one on DoDEA’s learning management system (LMS, Schoology).

2.4.3.3 Update the webinars annually, if required because of changes in content. Updates shall be authorized by the COR in writing and processed as described in PWS 2.4.3.1 and 2.4.3.2.

2.4.3.4 Provide updated instructions prior to the beginning of each school year, as needed, to apprise DoDEA stakeholders of any changes in digital resources/access. These changes shall be communicated in an easy-to-understand format showing by resource what it was and to what it was changed.

2.5 Task 5, General Requirements—The Contractor shall:

2.5.1 Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.5.2 Technical Requirements for Digital Resources—The Contractor shall:

2.5.2.1 Provide digital resources designed to run in DoDEA’s learning management system (LMS, Schoology), which operates within our virtual learning environment (VLE).

2.5.2.2 Deliver digital instructional resources in one of the following formats:

1) Integrated via DoDEA’s LMS to the digital resources hosted by the Contractor.

2) Hosted externally by the Contractor but accessible via DoDEA’s LMS to the digital assignments and assessments imported, hosted, and maintained in the LMS.

2.5.2.3 Ensure the course content meets the following specifications:

1) Conforms to IMS Learning Global Consortium (IMS) content packaging specifications.

2) Uses imported content, if required, conforming to IMS content packaging specifications.

3) Uses code that does not disable LMS features when digital resources are accessed.

4) Requires single—not multiple—authentications to access content via DoDEA’s LMS.

5) Incorporates, where applicable, assessments that are IMS Test and Question Interoperability

(QTI)-conformant.

6) Uses content-hosted externally that conforms to any of the existing versions of IMS

Learning Tools Interoperability (LTI), per www.imsglobal.org.

2.5.2.4 Provide teacher and student access to the Contractor’s digital resources through a single sign-on platform that uses one username and password to access what is needed, specifically, via DoDEA’s identity, rostering, and management platform (currently, ClassLink).

2.5.3 Third-Party Programs, Software, and Applications: Ensure its own and its subcontractors’ (third-party) programs, software, and applications meet—at a minimum—the same technical requirements as the Contractor must meet, such as single sign on (SSO) and Federal Risk and Authorization Management Program (FedRAMP) Level 2, etc. For more information, see Technical Exhibit #1, 1.1.7.

2.5.4 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR.

2.5.4.1 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2.5.4.2 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.5.4.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other

Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA.

The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take http://www.imsglobal.org/

19 Aug 24 6 appropriate action to resolve any outstanding issues the Agency raises.

2.6 Performance Standards and Acceptable Quality Levels

2.6.1 Performance Standard: Tasks shall be completed by the required completion date.

2.6.2 Acceptable Quality Level: See PWS 7, Performance Requirement Summary (PRS).

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Privacy—The Contractor shall:

3.2.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.2.2 Contractor Personnel:

3.2.2.1 Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL: http://www.archives.gov/about/laws/privacy-act-1974.html.

3.2.2.2 All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

3.2.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.2.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract option period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data in order for DoDEA to comply with DoD’s evolving privacy mandates.

3.3 Liaison and Alternate Liaison—The Contractor shall:

3.3.1 Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

3.3.2 Notify the COR in writing regarding any change in either the liaison’s role ten business days in advance of the change If the liaison or liaison alternate is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.4 Holidays and Hours of Operation

3.4.1 The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.4.2 Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST. there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following:

Americas, 0700-1500 EST; Europe, 0200-1000 EST; and Pacific, 2000-0400 EST.

3.5 Availability: The Contractor shall make all resources available for the life of the contract.

3.6 Copyright Dates:

3.6.1 The Contractor shall provide the most recent copyright dated materials. The copyright preference applies only to student and teacher materials (e.g., the student textbook, teacher’s editions, etc.). The http://www.archives.gov/about/laws/privacy-act-1974.html

19 Aug 24 7 copyright preference does not apply to material included as part of the Contractor’s collection (that is, articles, leveled readers, big books, assessments, pictures, problems included in a textbook or supplemental to the teacher or student text) but which was created by others prior to the most recent copyright dated materials.

3.6.2 The Contractor shall keep content/courseware current and updated regularly throughout the period of performance, as demonstrated by maintenance of an updated content copyright not to exceed one school year from its current date. For example, an eBook published in January 2025 would be acceptable for the 2025-26 school year and also the 2026-27 school year. It would not, however, be considered current for the 2027-28 school year.

3.7 Anti-Bias, Diversity, and Inclusion—The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.8 Section 508 Compliance—The Contractor shall:

3.8.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities.

Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.8.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps. A, C & D which are located at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.8.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters 4-6 do not address one or more functions of ICT. Note the guidance in the table below:

Applicable Requirements Directions

Software Features and Components

Applies to all WCAG Level AA Success Criteria, 502 Interoperability with Assistive Technology, and 503 Applications.

Hardware Features and Components All requirements apply.

Support Services and Documentation All requirements apply.

Outputs/Deliverables Ensures that outputs/deliverables do not adversely affect accessibility features of the existing EIT technologies.

3.9 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following five formats: Digital Accessible Information System/National Instructional Materials; Accessibility Standard (NIMAS) with cascading style sheet; HyperText Markup Language (HTML); Portable Document Format (PDF, unlocked, embedded fonts, single page); and Rich Text Format (RTF)/Word document.

3.10 Sharable Content Object Reference Model® (SCORM®) Compliance: All digital modules, if included among the proposed resources, shall be SCORM®-compliant. Note: Per Department of Defense Instruction (DoDI) 1322.26, digital modules shall use the latest version of SCORM®, which may be found at the following URL:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017-10- 05- 073235-400.

3.11 Data & Data Rights: All data developed from any work awarded under this contract is and shall remain the property of the Government. The Contractor shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoDEA for DoDEA’s internal use only may use resources without incurring copyright costs or infringing on copyright laws. All data developed from any work awarded under this contract is and shall remain the property of the Government.

http://www.access-board.gov/guidelines-and-http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017-10-

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3.12 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

3.13 Security Requirements: Contractor personnel performing work under this contract shall follow each military base’s or installation’s rules and regulations for contracted services.

All personnel providing services under this PWS (to include subcontractors) may be denied access to the installation during increased force protection conditions (FPCON).

FPCON is a counter-terrorist threat system based on a DoD directive that describes the number of measures to be taken by security agencies in response to various levels of terrorist threats against military facilities.

4 Government-Furnished Information / Resources

4.1 DoDEA staff/COR will schedule synchronous webinars and virtual live trainings in consultation with the

Contractor post-award.

4.2 DoDEA will provide escorts for contractor personnel while they conduct professional learning on a DoD base or installation.

5 Contract Deliverables

Milestone/Deliverable Word / Excel

Digital Copies PWS Planned

Frequency

Student and Teacher Resources

Yes

2.1

After the receipt of delivery order:

Digital Access: Three business days.

Standards Alignment Documents Yes Yes 2.1.3 Ten business days after the post-award conference.

Above-school-level Staff Access to Digital Resources Yes Yes 2.1.4 Ongoing, beginning three business days after receipt of the initial delivery order

Lab Kits Yes Yes 2.2 After receipt of delivery order, delivered in 30 business days to US sites and 45 business days to overseas sites.

Reporting Yes Yes 2.3.2.9 Ongoing, beginning three business days after receipt of the initial delivery order

Product Training Yes Yes 2.4.1 Ongoing access, beginning three business days after receipt of initial delivery order.

Introductory PL

2.4.2.1

Dry Run: 30 calendar days after award.

Final: Five calendar days after receipt of written feedback from the COR.

Presentations: Determined post-award Recordings: Posted ten business days after the final presentation.

Onboarding PL

2.4.2.3

Dry Run: 60 calendar days after award.

Final: Five calendar days after receipt of written feedback from the COR.

Recording: Posted ten business days after receipt of written feedback from the COR.

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Privacy Training Yes Yes 3.2.3 Three days after receipt of a written request

Privacy Verification Yes Yes 3.2.4 120 calendar days prior to the end of each contract year

6 Acronyms and Definitions

CCRS College and Career Ready Standards PA/PII Privacy Act/Personally Identifiable Information SCORM® Shareable Content Object Reference Model®

Contract Line Item Number (CLIN): Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment.

The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contracting Officer (KO) : Only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a KO’s warrant.

Contracting Officer’s Representative (COR): Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor: Supplier or vendor contracted to provide specific supplies or services to the Government. The term herein refers to the prime.

Deliverable: Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS): Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS): Statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

7 Performance Requirement Summary

Performance Objective

Standard Acceptable Quality Level Inspection Method

Student and Teacher Resources, PWS 2.1

PWS-

compliant

Digital: Access available 24/7/365 except for scheduled downtimes and no more than one unscheduled downtime per semester.

COR inspection and stakeholder feedback

Standard Alignment Documents, PWS 2.1.3

PWS-

compliant

No more than one course’s document is delivered late.

COR inspection and stakeholder feedback

Above-School-Level Staff Access to Digital Resources, PWS 2.1.4

PWS-

compliant

Access available 24/7/365 except for scheduled downtimes and no more than one unscheduled downtime per semester.

COR inspection and stakeholder feedback

Lab Kits, PWS 2.2

PWS-

compliant

At least 95% of the lab kits arrive on time and are undamaged.

COR inspection and stakeholder feedback

Reporting, PWS 2.3.2.9

PWS-

compliant

Access available 24/7/365 except for scheduled downtimes and no more than one unscheduled downtime per semester.

Product Training and Professional Learning, PWS 2.4

PWS-

compliant

Asynchronous Webinars: Final iteration includes all requested changes.

Synchronous Webinars and Train-the- Trainer PL: At least 80% of participants rate the presentations as good or excellent.

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Objective

Performance Standard Acceptable Quality Level Inspection Method

Technical Support

PWS 2.5.1

PWS-

compliant

Acknowledge receipt of request within two hours. Resolve 90% of requests in one business day. Resolve remaining 10% in five business days.

COR inspection and stakeholder feedback

Privacy Training

PWS 3.2.3

PWS-

compliant

No more than one certificate per year sent to the COR more than three business days from the date of the COR’s request for it.

COR inspection

Privacy Verification

PWS 3.2.4

PWS-

compliant

Submitted 120 calendar days prior to the end of each contract year. COR inspection

Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet Department of Defense

(DoD) and DoDEA cybersecurity requirements as defined below. Note: Software, cloud services and associated websites are rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software listed in the proposed solution.

1.1.3 Ensure on-premises software support post-installation integration of the necessary Security Technical Implementation Guides (STIG) for applicable systems and applications, including Microsoft Windows 10, Microsoft Windows Server 2016, Windows Server 2019, Microsoft Windows IIS, Apache, Oracle databases, and Microsoft SQL Server databases. Note: The application to obtain the STIG Viewer is found at https://public.cyber.mil/stigs/srg-stig-tools/, and the STIGs themselves may be downloaded from https://public.cyber.mil/stigs/downloads/.

1.1.4 Ensure its content accessible from the web is compatible with the following browser platforms: Google Chrome, and Edge. Ensure that any applicable STIGs are implemented.

1.1.5 Ensure on-premises software, which is subject to static and dynamic analysis testing, imposes no risk to DoDEA systems, users and/or data. Note: DoDEA assesses software products to ensure compatibility with existing system configurations and software, testing may also include reverse engineering analysis.

1.1.6 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components in 30 calendar days of written notification from DoDEA.

1.1.7 Be able to meet Federal Risk and Authorization Management Program (FedRAMP) Level 2 standards for all proposed software/digital resources and ensure that any third-party resources that are part of its proposed solution also meet the FedRAMP Level 2 standard. For more information on FedRAMP, see the following URL: www.fedramp.gov. Participate, if required, in interviews and deep system architecture inspections.

Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the FedRAMP Internet Cloud vetting processes. Contractor participation/ cooperation is normally required to complete this process.

On a case-by-case basis, DoDEA may honor requests to waive the FedRAMP Level 2 requirement.

1.2 System Requirements—The Contractor shall:

1.2.1 Provide, per Section 1.1 (above), any software installed and/or accessed in or by a DoDEA system, network whether stand-alone or web-based, is compatible with the standards cited herein.

1.2.2 Provide minimum desktop/server system technical specifications, reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed solution.

1.2.3 Provide software that is compatible with the following minimum baseline:

Specifications Minimum Memory 4 GB

Hard Drive 100 GB http://www.fedramp.gov/

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Processor Intel® Core™ i5-8365U Processor 8th Generation (up to 4.1GHz, 6MB cache) equivalent or better (Must show benchmark/passmark scores)

Video Graphics Integrated Intel HD Graphics 620 (1920x1080) equivalent or better Operating System Windows 11

Browser Environment Chrome, Edge, Edge Chromium

1.2.4 Provide software that is completely functional on a standard DoDEA desktop without the need or requirement for administrative-level user rights and/or permissions or the requirement to use or insert external media to execute the software.

1.2.5 Provide software that does not require modifications to folder permissions while executing.

1.2.6 Provide, if applicable, software packages that support unattended installation methods used by enterprise software packaging and deployment systems. Note: DoDEA currently distributes software packages via Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Intune. Note: All older 16-bit software are automatically denied.

1.3 Data Management Requirements—The Contractor shall:

1.3.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces (APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

1.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation; data interchange formats and schemas (XML/JSON); and/or data dictionaries for the purpose of mapping organizational student information system (SIS) data to the Contractor’s required input formats.

1.3.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

1.3.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity (i.e., region, district, school) upon a request in writing from the contracting officer’s representative (COR).

Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, eight districts, 62 communities, and 161 schools, including the K-12 virtual school programs.

1.3.5 Participate in a technical meeting with DoDEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

1.3.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoDEA’s Chief Information Security Officer (CISO).

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

1.5 Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

1.5.1 Comply with the same Federal law and DoD policies and guidance to which DoDEA is subject. These requirements include but are not limited to the cybersecurity requirements defined in the following documentation:

DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the following URL:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

DoD Security Technical Implementation Guidance (STIG), which may be found at the following

URL: https://public.cyber.mil/stigs/downloads/.

DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01, which may be found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02- 26-101520-3004.5.2.

1.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoDEA in writing.

Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer (CIO) or designated official.

1.5.3 Protect DoDEA data against all cyberattacks, notifying DoDEA within 72 hours of an identified and http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02-

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1.5.4 Perform security incident investigations upon identification of an event or at the request of DoDEA.

1.5.5 Address all Information Assurance Vulnerability Messages (IAVM) within the defined timelines. IAVM messages include IA Vulnerability Alerts (IAVA), IA Vulnerability Bulletins (IAVB), and Technical Advisories (TA).

1.5.6 User passwords must not be readable by anyone having access to the system.

1.5.7 Ensure any portion of its solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Public Law 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335. All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens. Note: If its solution does not involve Internet access by DoDEA students, please ensure the following are included:

1) Maintaining system security IAW the latest versions of the (1) DoD Cloud Computing Security

Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

2) Providing a solution robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

3) Ensuring Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates to the COR which can be audited at any time by the CISO or his/her designee.

1.6 Program and System Integration—The Contractor’s solution shall:

1.6.1 Provide Single Sign-On (SSO) Capabilities / Platform which (1) integrates with an Industry Standard

SSO login solution. (ClassLink, Google, Azure, etc.); (2) supports Oauth 2.0, Security Assertions Markup Language (SAML) for integration with Azure, or Google; and (3) authenticates using Azure Active Directory (AD) or Google AD. Authenticates using Azure Active Directory (AD) or Google AD.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum standards:

1) DoDEA’s information and data shall be secured in data center located in the United States.

2) The system, including its server(s) and network devices, shall be in an environmentally controlled and secure facility under controlled circumstances (e.g., authorized personnel access lists, ID cards, entry logs).

3) All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

4) All data transit shall be secured with Transport Layer Security (TLS) encryption.

5) All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

1) Automated industry standard form of data integration using Representational State Transfer Application

Program Interface (RESTful API), Learning Tools Interoperability (LTI), or Secure File Transfer Protocol (SFTP) data sets (ClassLink, OneRoster, etc.).

2) Encryption of DoDEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

3) Notification of DoDEA in writing within 72 hours of any changes made to corporate policies for data protection.

4) Use of only masked student data in a non-production environment.

5) Integration scheduling that meets DoDEA’s required timeframes.

6) Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

7) Support of SFTP capabilities using a single set of login credentials.

8) Provision of a single data set of DoDEA information. Note: The Contractor’s solution shall support

DoDEA at all levels: school, community, district, region, and HQ.

9) Maintenance of a backup and restore plan for DoDEA data in the event of a disaster.

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10) Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

1) Allow user accounts to be created automatically based on a file provided by DoDEA either nightly or on another pre-determined scheduled feed.

2) Allow DoDEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

3) Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.