24R0004 SF 1449.pdf

SEE ADDENDUM

(No Collect Calls)

N0040624R0004 11-Apr-2024

b. TELEPHONE NUMBER

360-476-7806

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 07 May 2024

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

N004069. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JEFFERY S. BULTHUIS

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

NAVSUP FLC PUGET SOUND

467 W STREET, 2ND FLR

ATTN: JEFFREY BULTHUIS

BREMERTON WA 98314

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

360-476-1115FAX:

TEL: 360-476-7806 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$34,000,000

NAICS:

811210

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF74

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

N0040624R0004

Section A - Solicitation/Contract Form

INFORMATION TO OFFERORS

NOTICE TO OFFERORS

1. This solicitation is a total small business set-aside to procure telephone switch maintenance services in support of Naval Computer and Telecommunications Station (NCTS) Far East. It is anticipated that this solicitation will result in a Firm Fixed Price Service type contract awarded under FAR parts 12 and 13 using the authority of FAR subpart 13.5.

2. The entire SF 1449 must be filled out, signed, and returned as part of your quote (the CLIN unit values do not need to be filled in, the prices will be entered into Attachment 3, Price Schedule). A submission will only be evaluated if it contains a completed SF 1449, all the required attachments, and is received prior to the the soliciation closing date and time. See block 8 on page 1 of the solicitation for the closing date and time. Sumbission must be emailed to

Name Jeff Bulthuis Email jeffrey.s.bulthuis.civ@us.navy.mil And CC’d to Name Lily Nguyen Email lily.p.nguyen.civ@us.navy.mil

3. All questions regarding this solicitation should be submitted in writing no later than 1400 Pacific Time 7 days prior to the closing date. Questions should be submitted via e-mail to:

Name: Jeff Bulthuis Email: Jeffrey.s.bulthuis.civ@us.navy.mil

4. Submissions will be evaluated in accordance with FAR 13.106, Comparative Evaluation.

5. SINGLE AWARD FOR ALL ITEMS: Due to the interrelationship of supplies and/or services to be provided hereunder, the Government reserves the right to make a single award to the quoter whose quote is considered in the best interest of the government, price and other factors considered. Therefore, quoters who quote less than the entire effort specified herein may be determined to be unacceptable.

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 11 Months

ON-SITE TECHNICAL ASSISTANCE YOKOSUKA

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Ikego, Tsurumi, Hakozaki, Urago and Atsugi FOB: Destination

MILSTRIP: N7027824RCSWITCH

PSC CD: L058

NET AMT

0002 11 Months

ON-SITE TECHNICAL ASSISTANCE SASEBO

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Harioshima, Ordance, Yokose, Hario Village, Maebata, Akasaki FOB: Destination

0003 11 Months

REMOTE TECHNICAL ASSISTANCE YOKOSUKA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Yokosuka and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

0004 11 Months

REMOTE TECHNICAL ASSISTANCE SASEBO

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Sasebo and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

0005 11 Months

REMOTE TECHNICAL ASSISTANCE DIEGO GARCIA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Diego Garcia and its satellite locations.

Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

0006 8 Each

TRAVEL

FFP

Travel to Diego Garcia, Includes Per Diem and lodging. Travel is anticipated as 8 trips in the 12 month period. 1 contractor employee per trip and 2 weeks per trip FOB: Destination

0007 1 Lot

PARTS

FFP

Essential repair/replacement parts and shipping as necessary. Contractor to be reimbursed only for the actual costs of repair/replacement parts and shipping parts must be approved by the COR prior to being ordered.

0008 1 Months

OPTION PHASE-IN PERIOD

FFP

Turnover phase with current contractor

1001 12 Months

OPTION ON-SITE TECHNICAL ASSISTANCE YOKOSUKA

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Ikego, Tsurumi, Hakozaki, Urago and Atsugi FOB: Destination

1002 12 Months

OPTION ON-SITE TECHNICAL ASSISTANCE SASEBO

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Harioshima, Ordance, Yokose, Hario Village, Maebata, Akasaki FOB: Destination

1003 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE YOKOSUKA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Yokosuka and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

1004 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE SASEBO

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Sasebo and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

1005 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE DIEGO GARCIA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Diego Garcia and its satellite locations.

Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

1006 8 Each

OPTION TRAVEL

FFP

Travel to Diego Garcia, Includes Per Diem and lodging. Travel is anticipated as 8

1007 1 Lot

OPTION PARTS

FFP

Essential repair/replacement parts and shipping as necessary. Contractor to be reimbursed only for the actual costs of repair/replacement parts and shipping parts

1008 12 Months

OPTION INFO ASSURANCE SYSTEM ADMINISTRATOR

FFP

Perform patching and scanning Avaya, Nortel, and GenBand digital switching systems and services in accordance with the PWS. Location Yokosuka Japan

2001 12 Months

OPTION ON-SITE TECHNICAL ASSISTANCE YOKOSUKA

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Ikego, Tsurumi, Hakozaki, Urago and Atsugi FOB: Destination

2002 12 Months

OPTION ON-SITE TECHNICAL ASSISTANCE SASEBO

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Harioshima, Ordance, Yokose, Hario Village, Maebata, Akasaki FOB: Destination

2003 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE YOKOSUKA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Yokosuka and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

2004 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE SASEBO

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Sasebo and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

2005 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE DIEGO GARCIA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Diego Garcia and its satellite locations.

Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

2006 8 Each

OPTION TRAVEL

FFP

Travel to Diego Garcia, Includes Per Diem and lodging. Travel is anticipated as 8

2007 1 Lot

OPTION PARTS

FFP

Essential repair/replacement parts and shipping as necessary. Contractor to be reimbursed only for the actual costs of repair/replacement parts and shipping parts

2008 12 Months

OPTION INFO ASSURANCE SYSTEM ADMINISTRATOR

FFP

Perform patching and scanning Avaya, Nortel, and GenBand digital switching

3001 12 Months

OPTION ON-SITE TECHNICAL ASSISTANCE YOKOSUKA

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Ikego, Tsurumi, Hakozaki, Urago and Atsugi FOB: Destination

3002 12 Months

OPTION ON-SITE TECHNICAL ASSISTANCE SASEBO

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Harioshima, Ordance, Yokose, Hario Village, Maebata, Akasaki FOB: Destination

3003 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE YOKOSUKA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Yokosuka and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

3004 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE SASEBO

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Sasebo and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

3005 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE DIEGO GARCIA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Diego Garcia and its satellite locations.

Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

3006 8 Each

OPTION TRAVEL

FFP

Travel to Diego Garcia, Includes Per Diem and lodging. Travel is anticipated as 8

3007 1 Lot

OPTION PARTS

FFP

Essential repair/replacement parts and shipping as necessary. Contractor to be reimbursed only for the actual costs of repair/replacement parts and shipping parts

3008 12 Months

OPTION INFO ASSURANCE SYSTEM ADMINISTRATOR

FFP

Perform patching and scanning Avaya, Nortel, and GenBand digital switching

4001 12 Months

OPTION ON-SITE TECHNICAL ASSISTANCE YOKOSUKA

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Ikego, Tsurumi, Hakozaki, Urago and Atsugi FOB: Destination

4002 12 Months

OPTION ON-SITE TECHNICAL ASSISTANCE SASEBO

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Harioshima, Ordance, Yokose, Hario Village, Maebata, Akasaki FOB: Destination

4003 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE YOKOSUKA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Yokosuka and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

4004 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE SASEBO

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Sasebo and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

4005 12 Months

OPTION REMOTE TECHNICAL ASSISTANCE DIEGO GARCIA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Diego Garcia and its satellite locations.

Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.

FOB: Destination

4006 8 Each

OPTION TRAVEL

FFP

Travel to Diego Garcia, Includes Per Diem and lodging. Travel is anticipated as 8

4007 1 Lot

OPTION PARTS

FFP

Essential repair/replacement parts and shipping as necessary. Contractor to be reimbursed only for the actual costs of repair/replacement parts and shipping parts

4008 12 Months

OPTION INFO ASSURANCE SYSTEM ADMINISTRATOR

FFP

Perform patching and scanning Avaya, Nortel, and GenBand digital switching

5001 6 Months

OPTION ON-SITE TECHNICAL ASSISTANCE YOKOSUKA

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Ikego, Tsurumi, Hakozaki, Urago and Atsugi. This option is for six months of services if required under the 52.217-8 Clause.

FOB: Destination

5002 6 Months

OPTION ON-SITE TECHNICAL ASSISTANCE SASEBO

FFP

One on-site technician to perform troubleshooting and repairs in accordance with the PWS. Local travel may be required to satellite locations Harioshima, Ordance, Yokose, Hario Village, Maebata, Akasaki.This option is for six months of services if required under the 52.217-8 Clause.

FOB: Destination

5003 6 Months

OPTION REMOTE TECHNICAL ASSISTANCE YOKOSUKA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Yokosuka and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.This option is for six months of services if required under the 52.217-8 Clause.

FOB: Destination

5004 6 Months

OPTION REMOTE TECHNICAL ASSISTANCE SASEBO

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Sasebo and its satellite locations. Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.This option is for six months of services if required under the 52.217-8 Clause.

FOB: Destination

5005 6 Months

OPTION REMOTE TECHNICAL ASSISTANCE DIEGO GARCIA

FFP

Provide remote maintenance, diagnostics, routine, technical assistance and emergency technical assistance for Diego Garcia and its satellite locations.

Includes direct remote access to switches and 24 hour X 7 days a week technical assistance in accordance with the PWS.This option is for six months of services if required under the 52.217-8 Clause.

FOB: Destination

5006 4 Each

OPTION TRAVEL

FFP

Travel to Diego Garcia, Includes Per Diem and lodging. Travel is anticipated as 4 trips in the 12 month period. 1 contractor employee per trip and 2 weeks per trip.

This option is for six months of services if required under the 52.217-8 Clause.

5007 1 Lot

OPTION PARTS

FFP

Essential repair/replacement parts and shipping as necessary. Contractor to be reimbursed only for the actual costs of repair/replacement parts and shipping parts must be approved by the COR prior to being ordered.This option is for six months of services if required under the 52.217-8 Clause.

5008 6 Months

OPTION INFO ASSURANCE SYSTEM ADMINISTRATOR

FFP

Perform patching and scanning Avaya, Nortel, and GenBand digital switching systems and services in accordance with the PWS. Location Yokosuka Japan. This option is for six months of services if required under the 52.217-8 Clause.

Section C - Descriptions and Specifications

PERFORMANCE OF WORK

NCTS Far East, Performance Based Work Statement for Telephone Switch Maintenance, Extended Service Plan

1.0 Purpose:

Provide 24 hours a day, 7 days a week and 365 days a year (24x7x365) maintenance and sustainment support for all Navy-owned Nortel\Avaya\GenBand Telephone Switching systems and their associated equipment. This maintenance and sustainment support will also include routine and emergency technical assistance, as well as repair and return of unserviceable telephone switch and power supply components throughout the NAVCOMTELSTA FAR EAST Area of Responsibility (AOR) as listed in Paragraph 3.0 below. The Contractor shall administer any applicable manufacturer's warranty for Contractor-furnished equipment. All components furnished or purchased by the government will be retained by the government at the end of this contract.

2.0 Scope:

Technical Assistance Services (TAS) Contractor shall provide three full-time On-Site Technical Assistance (OSTA) support as follows:

a) One (1) technician in Yokosuka Japan to support digital and analog switching system requirements performing routine moves, adds, and changes, system status monitoring, trunk monitoring, emergency repair and escalation support for outages and/or equipment failure. Provide OEM patching and software updates as needed, or when required to repair a defective system component. List of components in paragraph 3.0 below provides information on the systems supported on this contract.

b) One (1) technician in Sasebo Japan to support digital and analog switching system requirements performing routine moves, adds, and changes, system status monitoring, trunk monitoring, emergency repair and escalation support for outages and/or equipment failure. Provide OEM patching and software updates as needed, or when required to repair a defective system component. List of components in paragraph 3.0 below provides information on the systems supported on this contract.

c) One (1) Information Assurance (I/A) System Administrator in Yokosuka Japan performing patching and scanning Avaya, Nortel and GenBand digital switching systems and servers. Server certificate management and updates for all supported platforms listed in paragraph 3.0. Provide OEM patching and software updates as needed when local technicians require assistance.

2.1 On-site technicians for Yokosuka and Sasebo ( a & b above) are to begin at the start of the contract and continue into the follow on option years. I/A technician for Yokosuka (c) shall start from Option year 1 of the contract and remain for the follow on option years. Contract base year and options are anticipated as follows:

Base Year – June 2024 ~ June 2025 – 2 technicians Option Year 1 June 2025 ~ June 2026 – 3 technicians Option Year 2 – June 2026 ~ June 2027 – 3 technicians Option Year 3 – June 2027 ~ June 2028 – 3 technicians Option Year 4 – June 2028 ~ June 2029 – 3 technicians

2.2 Technicians will be responsible for initial troubleshooting support, emergency response, on-site training (hands-on support instruction to government Operation & Maintenance providers), peripheral equipment support, and project/engineering support as required. The technician will be on site Monday through Friday between 0800 - 1645 Japan Standard Time and will receive day-to-day direction from the Site Lead. For this effort, the Yokosuka Technician will serves as the site lead. The contractor shall ensure that higher-level OEM support is available to the onsite technicians 24 X 7 X 365. This service is for all Nortel\Avaya\GenBand equipment and voicemail as identified in paragraph 3.0. All contractor personnel performing maintenance on this contract shall possess a CompTia Security + CE certification and/or meet the requirements of Specialty Area 40 (O&M) via other methods described in the SECNAV Manual 5239.2 for Cyber Security Work Force (CSWF), commonly referred to IAT Level II certification in the commercial industry. Example of industry IAT Level II – COMPTIA Security + CE certification or higher CASP, CISSP, etc.

2.3. The contractor shall have experience providing technical support and service on the Nortel\Avaya\GenBand Digital-telephone switches. Contractor shall be equipped with the necessary technical documentation, tools and test equipment needed to accomplish the service required.

2.4. OSTA personnel may be required to travel occasionally to other areas in the region in support of “emergency demand maintenance” on failed telephone switching equipment as a term and condition of this contract. Travel, to the sites listed in paragraph 3.0 while infrequent, will be the responsibility of the contractor. Extended travel beyond 7 days is not anticipated, as OSTA technicians should be able to mitigate outages in a timely manner. All contractor personnel providing OSTA services overseas shall possess all required passports and shall have obtained all required immunizations prior to such employment. In addition, the contractor shall obtain for those personnel departing from CONUS all necessary clearances and identification such as SPOT Letters of Employment (SPOT LOE).

All OSTA personnel shall obtain and maintain at least a U.S SECRET security clearance for access in secure governmental facilities and a DD254 will be issued. SECRET clearance requirements are based on the access to government classified information. The contractors will require access to classified spaces and projects. The contractor will not be required to have SIPR network accounts, but the government will brief and conduct reviews of classified information with the contractor. All generation, storage, transmission and handling of SECRET materials will be an inherently government function and will not be performed by the contractor. Inability by the contractor to obtain, or delay in obtaining, required passports, or other requirements for overseas support, shall not be construed as a cause for an excusable delay in performance of the contract unless caused by the Government. Expenses of passports, security clearance, and immunizations are solely those of the contractor, and are not direct reimbursable expenses.

2.5. Contractor shall provide remote maintenance, diagnostics, routine technical assistance, and emergency technical assistance services (ETAS) (emergency status determination resides with the Government). In addition to technical assistance, contractor shall perform testing, diagnostic fault isolation, problem resolution, and system restoration from the contractor’s facilities for all systems/subsystems identified below for NAVCOMTELSTA FAR EAST voice switching systems. Remote support includes both telephonic assistance and direct remote access to this switch, via available means.

2.6. Routine TAS requests will be responded to in order to meet the timeframes specified in paragraph 5.0.

Emergency ETAS requests will be responded to in no more than one (1) hour. The contractor shall provide a DSN and commercial phone number 24x7x365 as well as be able to call DSN Pacific 24x7x365.

2.7 Risk Management Framework / IA Technical Support - The contractor shall provide on-site Information Assurance (IA) scanning of all voice systems to include vulnerability identification and plan for remediation of all identified vulnerabilities. Remediation plan is due to the Government NLT 30 days after trip completion. The contractor shall also provide the Government a quote for completing any and all hardware and software updates/upgrades that might be required to complete the remediation and/or keep the supported systems in compliance with current approved Security Technical Implementation Guides. Current Approved STIG checklist is DSN Version 2 Release 8.

Product Support

2.8 Contractor shall provide repair/replacement (R/R) services for all critical Nortel \ Avaya \ GenBand system electronic circuit packs, subassemblies, servers and assemblies. Critical system electronic circuit packs, subassemblies, and assemblies include all cards and assemblies required to keep the digital Switching system operational and capable of delivering dial tone and switching services. Analog, digital, and ISDN BRI \ PRI line cards are considered consumable and will not be covered by this effort.

2.9 For routine replacement of government-owned parts, contractor shall provide Organizational and/or intermediate Level Maintenance (component-level repair and return), for the components installed in the systems identified in Para. 3.0 below in order to restore all failed components and end items to serviceable operating condition. Repaired components will operate the same as new components and will be returned to the Government within 60 days. All shipments shall be made to the requesting site’s return address. The following addresses shall be used:

FOR U.S. Postal Service:

NCTS-FE DET ATSUGI BASE COMMUNICATIONS OFFICE

PSC 477 BOX 80

FPO AP 96306-0080

NAVCOMTEL DET SASEBO BASE COMMUNICATIONS OFFICE

PSC 476 BOX 70

FPO AP 96322-0070

NCTS-FE YOKOSUKA BASE COMMUNICATIONS OFFICE

PSC 473 BOX 104

FPO AP 96349-0002

NCTS-FE DET DIEGO GARCIA BASE COMMUNICATIONS OFFICE

PSC 466 BOX 8

FPO, AP 96595-0008

For FedEx/UPS/DHL shipments:

US Naval Air Facility Atsugi Japan Base Communications Office, Bldg. 538 Ohgami, Ayase-shi, Kanagawa-ken, Japan 252-1101 Attn: Mr. Tani Phone: 011-81-467-63-3029/3559

U.S. NAVAL BASE, YOKOSUKA

Base Communications Office, BLDG. C-20

1-BANCHI, TOMARI-CHO, YOKOSUKA-SHI, KANAGAWA, JAPAN 238-0001

POC: MR. Kataoka

PHONE: 046-816-5554/5588

US Fleet Activities Sasebo Base Communications Office, Bldg 1632 Hirase-cho, Sasebo-shi, Nagasaki Ken, Japan 857-0056 Attn: Ms. Baba Phone: 001-81-956-50-2011 (Intl.)

2.10 The contractor shall be responsible for shipment of the repaired or replacement item(s) to the customer.

Shipments shall be via traceable means. The contractor will utilize shipment methods that allow for rapid transit through international customs clearance and ensure government-owned components are delivered in serviceable condition within 30 days of departure from contractor’s facility. Contractor shall mark all packages shipped with the following statement: “U.S. GOVERNMENT PROPERTY, FREE DOMICILE, DOOR TO DOOR.” In the event of a catastrophic failure of telephone switching systems where dial tone and/or call processing are unable to function – or – a component malfunction which results in the isolation of a base from the DSN, shipments shall be coordinated with the COR so the most expedient, traceable method of shipping is used.

2.11 For emergency replacement, contractor shall provide emergency replenishment services to NAVCOMTELSTA FAR EAST as requested/required; Emergency replacement consists of like-for-like, compatible replacement items shipped within 24 hours of approval from the contracting officer. The government site POC will request a quote from the contractor for the equipment. The government POC will request contracting officer to review and approve the equipment replacement with existing funds (utilizing the Materials CLIN NTE $15,000). To meet the Government’s high-priority, short lead-time emergency requirements, Contractor shall ensure emergency replacement contact is available 24x7x365. In response to any emergency repair/replacement request, an item will be shipped via overnight delivery or, in the case of Diego Garcia, the most expeditious shipping method available.

2.12 The Government will ship by registered mail or other traceable means, the defective item(s) for repair to the contractor designated repair facility, attaching appropriate tags and providing all necessary information regarding the defective item(s)

3.0 Components/Systems:

The following government-owned switches and peripheral equipment at the locations indicated will be supported under this contract. Switch Software

Response Time(s)

Initial On-Site Response

Initial Dial-In Response

Site

Yokosuka BCO-Controlled Assets

Yokosuka

MSL-100 / CM8

/ CM10 SE-09

2 Hours or less 1 Hour or less

Yokosuka M1(2) 3.0/25.40B 2 Hours or less 1 Hour or less

Yokosuka RCC2 SE-09 2 Hours or less 1 Hours or less

Yokosuka AS5300 2.0 3 Hours or less 2 Hours or less

Yokosuka (B1559) 11C S25.15 2 hours or less 1 Hours or less

Ikego M1 Opt 81C S4.5 3 Hours or less 2 Hours or less

Tsurumi 11C S4.5 3 Hours or less 2 Hours or less

Hakozaki 11C S4.5 3 Hours or less 2 Hours or less

Urago 11C S4.5 3 Hours or less 2 Hours or less

Atsugi BCO-Controlled Assets

Atsugi MSL-100 SE-06 2 Hours or less 1 Hour or less

Atsugi Opt 61C S3.0 2 Hours or less 1 Hour or less

Sasebo BCO-Controlled Assets

Sasebo

MSL-100 / CM6

/ CM8 / CM10 SE-06

2 Hours or less 1 Hour or less

Sasebo AS5300 3.0 3 Hours or less 2 Hours or less

Sasebo Switch Expert

USB-IIRO-

2 Hours or less 1 Hour or less

Hario Shima Ordnance 11C S3.0 3 Hours or less 2 Hours or less

Yokose RCC2 SE-06 2 Hours or less 2 Hours or less

Hario Village CM6/CM8/CM10 6.2.1 3 Hours or less 2 Hours or less

Maebata 11C S3.0 3 Hours or less 2 Hours or less

Akasaki RLCM SE-06 3 Hours or less 2 Hours or less

Diego Garcia BCO-Controlled Assets

Diego Garcia MSL-100 SE-06 N/A 1 Hour or less

4.0 Deliverables

Deliverables to be submitted by Contractor Monthly Status Report – report will detail weekly activities of on-site technician (CDRL FE01). Contractor to provide draft format for review within one (2) weeks of contract award. Monthly status report will be provided to the COR.

Trouble Ticket Report – report to be provided at least quarterly that contains analysis of closed trouble tickets. The analysis will contain reason for outages, resolution steps, days to close and available trend analysis info. Trouble Ticket Report will be provided to the COR.

Acceptance of Deliverables The Government will review the vendors return “DRAFT” or the draft/final deliverables. All errors identified by the government shall be corrected within four (4) business days Corrections to Rejected Deliverables The Government will return rejected deliverables to the contractor with written notification as the reason for rejection. The contractor shall make the corrections and submit the revised deliverable to NAVCOMTELSTA FAR EAST to the Base Telephone Officer, within four (4) government working days.

5.0 Performance Standards/Quality Assurance Surveillance Plan

Acceptable Quality Level (AQL) Performance Objective

Performance Threshold Contractor’s Metrics

Repair and Return Repair and Return (R&R) of replaceable components will be completed within sixty

(60) calendar days or best business practice from date the equipment arrives at the depot.

70% of R&R actions are completed within sixty (60) calendar days based on date equipment arrives at depot and is returned to the site once it has been repaired.

Advance Replacement

Advance Replacement (AR) items will be received at the requesting site within seven

(7) calendar days from date trouble ticket is initiated.

Government will send defective/inoperative items to depot within five (5) calendars days after receipt of AR item(s) from depot.

AR items are received at the site within seven (7) calendar days based on date the ticket is opened and the equipment is received at the site.

Switch Troubles Routine switch outages are responded to within four (4) hours Escalation to Tier II ETAS NOC is undertaken when the onsite technician is unable to respond and/or has spent a cumulative of two (2) hours attempting to resolve an outage

On-Site technician has responded to routine outage within four (4) hours and is able to clear routine troubles/alarms within two hours of response.

Escalation is accomplished to Tier II ETAS NOC inside the two (2) hour prescribed limit if On-Site Technician is unable to clear the outage/alarm.

Deliverables are received on time

No occurrences of late submissions Monthly reports from site technician are submitted within one (1) work day following completion of the previous month.

Monthly report is submitted on the first business day of the month for the preceding month’s activities.

Contractor Compliance with Combatting Trafficking in Persons

100% of the time Government will assess overall compliance throughout contract performance

6.0 General Information

Place of Performance:

Primary place of performance for the Base and Option years shall be Building C-20, Yokosuka Naval Base, and Building 1632, Sasebo Japan All travel outside the primary place of performance will be performed IAW JTR.

6.1 Anticipated Travel: For the purpose of drafting a proposal, travel is anticipated as follows.

8 Trips per year 2 week duration 1 contract employee Travel from Yokosuka to Diego Garcia (furthest destination)

6.2 Period of Performance:

Initial contract period: 30 June 2024 through 29 June 2025 Option period 1: 30 June 2025 through 29 June 2026 Option period 2: 30 June 2026 through 29 June 2027

Option period 3: 30 June 2027 through 29 June 2028 Option period 4: 30 June 2029 through 29 June 2030

7.0 Government Furnished Equipment and Logistic Support

Office space suitable for each technician and their associated test equipment and tools Computer workstation with government unclassified LAN access, government e-mail account and print capability Access to government switch rooms, MAP terminals, tools and MDF rooms On-site technician will be issued a government cellular phone for recall, anti-terrorism and force protection purposes SOFA status (to include identification card) These items will be provided per OSTA at permanently assigned site (Sasebo/Yokosuka) Government Points of Contact

TO BE GIVEN IN AWARD.

8.0 Service Contract Reporting

“Services Contract Reporting (SCR) requirements apply to this contract. The contractor shall report required SCR data fields using the SCR section of the System for Award Management (SAM) at following web address:

https://sam.gov/SAM/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://sam.gov/SAM/.”

9.0 Information for Contractor Employees Seeking to Enter Japan

1. The following is provided for the information of contractors to the U.S. Navy whose employees need to enter Japan to perform contract requirements.

2. See https://www.japan.travel/en/coronavirus/ for a list of the current restrictions and COVID entry procedures.

3. All contractor personnel arriving in Japan should utilize the process outlined in the USFJ Instruction to ensure they are recognized as members of the civilian component under Article 1.b. of the SOFA. The process requires that a contractor contact the contracting officer for the contract on which its employee will perform in Japan prior to the employee traveling to Japan. Contact is made through the Synchronized Pre-deployment and Operational Tracker (SPOT) system. The contractor will provide information to the contracting officer about the traveling employee.

Following review, the contracting officer will issue the contractor a Letter of Authorization (LOA). The incoming contractor employee will hand carry a copy of the LOA and show it to the Japanese immigration authority at the port of entry as evidence of SOFA status. Contractors who do not have current access to SPOT should contact their contracting officer for information about accessing SPOT.

4. This memo is intended to provide current information for contractors whose employees need to enter Japan to perform contract requirements. Nothing in the memo should be understood to change the terms or conditions of an existing contract. Any such changes must be made by an authorized contracting officer per 52.212-4.

The following attachments will be provided upon request

USFJI 64-100, Contract Performance in Japan (25 Oct 2019)

SUPTXT204-9400(8-22)

Consult with your CSM and ISSM/IAM for local policy when Authorized User (non-sensitive) access is required for non-U.S. citizens outside the U.S.

Contractor and all Contractor employees with access to or responsibility for performing maintenance of this contract shall comply with DoD Directive 8500.1E IA, DoDI 8510.01 Risk Management Framework (RMF) for DoD IT, DoD Directive 5400.11 DoD Privacy Program, DoD 5200.2-R Personnel Security Program and HSPD 12

1) Be CAC ready at the properly designated IT System Level

2) At minimum, all contractor employees must possess/maintain the required background investigation as determined by the PDT and/or IT access user level. This requirement is critical in order to access the government data base systems It is the contractor’s responsibility to ensure that 100% of the contractor employees have the ability to acquire a favorably adjudicated background investigation. In addition, interim approval of clearances is not authorized.

3) Be citizens of the U.S

4) If at any time, any contractor employee requiring a Common Access Card (CAC) is unable to possess/maintain the required adjudicated background investigation, the contractor shall immediately notify the NAVSUP COR to coordinate removal of such a person from work under this contract.

5) Contractor employees with access to or responsibility for nonpublic government data under this contract must comply with HSPD-12 Personal Identity Verification (PIV) issuance requirements, known as the CAC.

SUPTX204-9400(4-22) CONTRACTOR UNCLASSIFIED ACCESS TO FEDERALLY CONTROLLED

FACILITIES, SENSITIVE INFORMATION, INFORMATION TECHNOLOGY (IT) SYSTEMS OR

PROTECTED HEALTH INFORMATION

The security text does not apply in cases where the contractor/vendor does not have access to Navy Marine Corps Intranet (NMCI) computers, is not issued a Common Access Card (CAC) and is involved in training or other short term duties of less than 30 days duration that allow for the use of a visitor request. In these cases, the government employee must submit a Visitor Access Request (VAR) to the main gate or applicable processing entity for your facility and assume responsibility to escort those without CAC Credentials.

This local text does not apply to non-United States (U.S.) Nationals (foreign nationals) who are contactor employees performing work overseas. This text is applicable to the U.S. Nationals living in the U.S. or overseas who are performing work on a Navy contract.

The investigation of a non-U.S. national at a foreign location must be consistent with a National Agency Check with Written Inquiries (NACI), to the extent possible and include a fingerprint check against the Federal Bureau of Investigation (FBI) criminal history database, an FBI investigations file (name check) search and a name check against the terrorist screening database. Also, the above cited reference notes that Foreign Nationals may not be granted CAC credentials until completion of their investigation and not in the interim.

Per Department of Defense Memorandum (DoDM) 5200.2, Department of Defense (DoD) components must initiate and ensure completion of a background investigation before applying the credentialing standards to a non-U.S.

national at a foreign location. The background investigation must be favorably adjudicated before a CAC can be issued to a non-U.S. national at a foreign location. The type of background investigation may vary based on standing reciprocity treaties concerning identity assurance and information exchanges that exist between the U.S. and its allies or agency agreements with the host country.

CONTRACTOR UNCLASSIFIED ACCESS TO FEDERALLY CONTROLLED FACILITIES, SENSITIVE

INFORMATION, IT SYSTEMS OR PROTECTED HEALTH INFORMATION

Executive Order 13467, Reforming Processes Related to Suitability for Government Employee, Fitness for Contractor Employees and Eligibility for Access to Classified National Security Information, Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The 5 CFR 32 Part 157 in concert with DoD Manual 1000.13, Vol 1, implements the Federal Standards.

APPLICABILITY

This text applies to all DoD sponsored individuals who require CAC eligibility (or login and P/W if acceptable per contract) for: Physical access to DoD facilities or non-DoD facilities on behalf of DoD; Logical access to information systems (whether on site or remotely); or remote access to DoD networks that use only the CAC logon for user authentication, or access to sensitive and protected information. This applies to the Office of the Secretary of Defense (OSD), the Military Departments, the Office of the Chairman of the Joint Chiefs of Staff and the Joint Staff, the Combatant Commands, the Office of the Inspector General of the DoD, the Defense Agencies, the DoD Field Activities and all other organizational entities within the DoD (hereinafter referred to collectively as the "DoD Components").

Each contractor employee providing services at a Navy command under this contract is required to obtain a DoD CAC. Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Definition. As used in this clause - Military installation means a base, camp, post, station, yard, center, or other activity under the jurisdiction of the Secretary of a military department, or, in the case of an activity in a foreign country, under the operational control of the Secretary of a military department or the Secretary of Defense (see 10 U.S.C. 2801(c)(4)).

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command's Security Manager (CSM) upon arrival to the command and shall out-process prior to their departure at the completion of the individual's performance under the contract.

Training. Contractor employees who require routine physical access to a Federally controlled facility or military installation shall complete “Level I Antiterrorism Awareness Training” prior to gaining access to a facility and annually thereafter in accordance with DoDI O-2000.16 Vol. 1. In accordance with Department of Defense Instruction O-2000.16 Volume 1, DoD Antiterrorism (AT) Program Implementation: DoD AT Standards, Level I Antiterrorism Awareness Training shall be completed by:

1. Completion of “Level I Antiterrorism Awareness Training” available at https://jkodirect.jten.mil/pdf/atl1/launch.html; or

2. Under the instruction of a qualified Level I Antiterrorism Awareness instructor; or

3. By providing a training certificate for “Level I Antiterrorism Awareness Training” training showing completion within the last calendar year.

The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, prior to being granted access to a Federally controlled facility or military installation.

Subcontracts. The Contractor shall include the substance of this clause, including this paragraph (d), in subcontracts, including subcontracts for commercial items, when subcontractor performance requires routine physical access to a Federally-controlled facility or military installation.

OPERATION SECURITY (OPSEC)

It is DoD policy according to DoD Directive 5205.02E, “DoD Operations Security (OPSEC) Program,” June 20, 2012, as amended to establish and maintain OPSEC programs to ensure national security-related missions and functions are protected.

Training: Contractor employees shall comply with all DoD OPSEC requirements and complete “OPSEC Awareness for Military Members, DoD Employees and Contractor” training within 30 days of onboarding the contract and annual refresher training thereafter. Training shall be completed through a DoD sponsored and certified computer or web-based learning instruction available at https://securityawareness.usalearning.gov/opsec/index.htm.

The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after training is completed by all employees and subcontractor personnel.

START-UP PERIOD

All contractor resource onboarding documents must be submitted via the prime contractor. The prime contractor shall make all necessary preparations to assume full responsibility for productive performance as of the performance start date.

Definition of "productive"

OF-306 signed by contractor employee FD-258 Fingerprint Card (Contingent upon availability of electronic fingerprinting submission) Completed Electronic Investigation (e-QIP) All contractor employees with need for a Common Access Card (CAC) must have an active Defense Information System for Security (DISS) profile.

Common Access Card (CAC) DISS Visit Request submitted (Contingent upon classification of work being performed, Confidential, Secret, Top Secret).

Note (1): Invoicing by the contractor will begin as of the commencement of the performance period of services and no reimbursement will be paid by the government for efforts expended during the start-up period.

Note (2): Foreign Nationals are not allowed access to the functional/system side of Enterprise Resource Planning

(ERP).

ACCESS TO DOD INFORMATION TECHNOLOGY (IT) SYSTEM

In accordance with DON CIO Memorandum (IT LEVEL DESIGNATION ON DD FORM 2875 SYSTEM AUTHORIZATION ACCESS REQUEST) 08 September 2020, contractor employees who require access to Department of the Navy (DoN) or DoD networks are categorized as Privileged, Enhanced, or Authorized users. All user level accesses may include positions which require access to Controlled Unclassified Information (CUI). CUI includes sensitive information protected under the Privacy Act, to include Protected Health Information (PHI). IT System levels are determined by the requiring activity's Command Information System Security Manager (ISSM)/Information Assurance Manager (IAM).

Contractor employees requiring privileged access, (when specified by the terms of the contract) require a Tier 5 (T5) or T5R equivalent investigation, which is a higher level investigation than the Tier 3 (T3) and T3R described below.

Due to the privileged system access, an investigation suitable for High Risk national security positions is required.

Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance (IA) Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Contractors requiring Enhanced access, (when specified by the terms of the contract) require a T3, T3R, or equivalent investigation, which is a higher level investigation than the Tier 1 (T1) described below. Due to the enhanced system access, an investigation suitable for Moderate Risk national security positions is required.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee's duties, such employees shall in-process with the Navy CSM and ISSM/IAM…