2.1.2c 24R0004 Attachment 2 Past Performance Questionnaire1.docx
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- Solicitation number
- N0040624R0004
About this file
This document is a Past Performance Questionnaire for Solicitation N0040624R0004, issued by the Department of the Navy Naval Supply Systems Command for Nortel/Avaya/GenBand Telephone Switch Maintenance in Japan.
The Questionnaire requests information on the offeror's past performance, including contract details, the offeror's ability to meet requirements, financial responsibility, communication, customer service, and timeliness. Respondents are asked to rate the offeror's performance across these areas using defined evaluation criteria of Exceeds, Satisfactory, Marginal, or Unsatisfactory. Respondents are also asked to provide narrative comments to support their ratings. The completed Questionnaire is due to the Contract Specialist by May 7, 2024. An alternate point of contact can be provided if the original respondent is unavailable.
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PAST PERFORMANCE QUESTIONNAIRE
Solicitation# N0040624R0004 Please complete this Questionnaire and e-mail to Contract Specialist, e-mail Jeffrey.s.bulthuis.civ@us.navy.mil
We are currently in the process of preparing our proposal for the Department of the Navy, NAVSUP Fleet Logistics Center Puget Sound, Solicitation Number N0040624R00004. As part of our proposal, we have listed you as a reference on our performance for this type of service with your agency under the previous/current contract listed below. Your input on our performance is therefore requested.
Please complete this Questionnaire and e-mail to Contract Specialist, e-mail Jeffrey.s.bulthuis.civ@us.navy.mil
Questionnaire is due to Jeff Bulthuis no later than 07 May 2024. Questionnaire must be submitted directly to the Contract Specialist.
In the case you are not available for verification of this past performance evaluation, please indicate another POC for the contracting officer to contact.
Alternate POC name: ________________________________________
Alternate POC phone number: _________________________________
Alternate POC e-mail address: _________________________________
NAME OF OFFEROR:
I. Current or Historical Contract Information
CONTRACT REFERENCED:
1. Contract or Identifying Number: ________________________________________________
2. Contract Value: _____________________________________________________________
3. Period of Performance: ______________________________________________________________________________
4. Brief description of services/items provided:
5. Name of Person Completing Questionnaire: _______________________________________
Agency/Company:
Title: __________________________________ Phone: _____________________________
E-mail: _____________________________________________________________________
II. EVALUATION. Please rate the Contractor utilizing the guide below. Explanatory narratives for as many responses as possible would be appreciated. These narratives need not be lengthy, just detailed. Attach additional pages if more space is needed.
Evaluation Definitions –
The following definitions should be used in the assessment of Contractor performance.
| EXCEEDS |
| Performance EXCEEDS contractual requirements. The performance in the area being assessed has been greater than the requirement. |
| SATISFACTORY |
| Performance MEETS contractual requirements. The performance of the areas being assessed contains no or minor issues or concerns, for which corrective actions taken by the Contractor were effective. |
| MARGINAL |
| Performance MEETS SOME contractual requirements. The performance of the areas being assessed includes significant problems, issues, or concerns for which corrective actions taken by the Contractor were only somewhat effective. |
| UNSATISFACTORY |
| Performance DOES NOT MEET contractual requirement. The performance of the areas being assessed includes serious problems, issues, or concerns for which the Contractor’s corrective actions were ineffective. |
| NOT APPLICABLE (N/A) |
| Performance information not recent or relevant as defined in the Solicitation. Unable to provide assessment. |
Past Performance Evaluation
Question 1. Overall Performance
What is your assessment of the Contractor’s ability to meet your requirements?
| Exceeds |
| Satisfactory |
| Marginal |
| Unsatisfactory |
| N/A |
Performance
Comments, if any.
Questions 2 Financial Responsibility
What is your assessment of the Contractor’s ability to meet the agreed awarded price of the contract and submit timely invoices?
| Exceeds |
| Satisfactory |
| Marginal |
| Unsatisfactory |
| N/A |
Financial Responsibility
Question 3. Communication
What is your assessment of the Contractor’s ability to effectively communicate with the end user and contracting office?
| Exceeds |
| Satisfactory |
| Marginal |
| Unsatisfactory |
| N/A |
Communications
Question 4. Customer Service
What is your overall rating of Contractor’s customer service on contract being assessed?
| Exceeds |
| Satisfactory |
| Marginal |
| Unsatisfactory |
| N/A |
Customer Service
Question 5. Timeliness
What is your assessment of the Contractor’s ability to provide services in a timely manner?
| Exceeds |
| Satisfactory |
| Marginal |
| Unsatisfactory |
| N/A |
Timeliness
GENERAL COMMENTS
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