JBMHH 24016 M and R PWS DRAFT.pdf

PERFORMANCE WORK STATEMENT (PWS)

Military Family Housing Maintenance and Repair Services (MFHM)

PART 1

General Information

1. GENERAL: This is a non-personal services contract to provide maintenance and repair services for military family housing units in the Military District of Washington, D. C. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform maintenance and repair services to maintain clean, safe, livable conditions for Military Family Housing (MFH), as defined in the PWS. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in the PWS and contract.

1.2. Maintenance services include:

• Change of Occupancy Maintenance (COM)

• Service Calls

• Preventive Maintenance

• Environmental Protection

1.3. Background: There are two (2) locations where services will be performed; Fort Leslie J. McNair located in Washington, D.C. and Fort Myer located in Arlington, Virginia. Fort McNair is located at 4th and “P” Streets, Southwest, Washington, D.C. and holds five (5) duplex quarters (10 units) and 17 single housing quarters for a total of 27 housing units. All the quarters were built between the 1890’s to mids1930’s, construction is of solid brick; they are three (3) stories with a basement and updated interiors. Fort Myer holds 19 Non-Commissioned Officer (NCO) Quarters (18 Duplex and 1 single unit) nine (9) Officer’s Quarters and 32 General Flag Officer Quarters for a total of 60 housing units. These quarters were also built between the late 1890’s to the middle of the1930’s.

1.4. Objectives: The basic service objective includes the following:

Provide qualified/licensed Electrician and Plumber. Electrician, Plumber, Facility Maintenance Technician, and Painter for building maintenance and repairs tasks are described in the PWS Section 5. Perform COM maintenance and inspections on the Family Housing quarters to ensure quality housing is available to meet the needs of the Government and comply with Army Regulations. This includes but not limited to the following life sustainment equipment and systems: plumbing, electrical, kitchen appliances, storm drains, painting, and general repair and maintenance to identified Government equipment as specified in the PWS Section 5.

Perform emergency calls within a required response time at the identified locations.

in PWS paragraph 1.

1.5. Scope: The contractor shall provide all management, supervisory personnel, labor, equipment, transportation, tools, materials, licensing, certifications and other items and services necessary to perform routine maintenance and repair, repair by replacement, quarters cleaning, floor repair/maintenance, interior painting/wall and ceiling repair, incidental improvements, and playground equipment maintenance as defined in the Technical Exhibits (TEs) for 87 housing units of varying square footage, age, and architectural style. Housing maintenance and repair services apply to all dwelling units (DU), garages, appliances, and spaces provided for the contractor’s use. All property is Government owned. The contractor shall perform to the standards in the PWS and Performance Requirement Summary (PRS) in Technical Exhibit #1.

The estimated time, and type of work required is listed in Attachment 3 and Attachment 4.

1.5.1. Provide qualified/licensed Electrician and Plumber. Electrician, Plumber, Facility Maintenance Technician, and Painter for building maintenance and repairs tasks are described in the PWS Section 5.

1.5.2. Perform COM maintenance and inspections on the Family Housing quarters to ensure quality housing is available to meet the needs of the Government and comply with Army Regulations. This includes but not limited to the following life sustainment equipment and systems: plumbing, electrical, kitchen appliances, storm drains, painting, and general repair and maintenance to identified Government equipment as specified in the PWS Section 5. Perform emergency calls within a required response time at the identified locations in PWS paragraph 1.

1. Depending upon the condition of the family housing units, the following work is planned:

2. Routine maintenance and repair/replacement services that involve carpentry, plumbing, electrical, flooring, i.e., carpet, ceramic tile, vinyl composition tile and locksmith requirements, minor plaster repairs, and touch up paint.

3. Repair by replacement services that involve all buildings trade groups.

1.6. Compliance: The Contractor shall comply with all applicable Federal, State, and local laws and regulations including environmental laws and regulations and Department of the Army Housing regulations. The contractor shall comply with all applicable Army Regulations, National Historic Preservation Act of 1966, as amended through 1992, Public Law 102-575, local, state, and federal codes and laws and permits issued to JBM-HH (Joint Base Myer/McNair-Henderson Hall), and other local laws, regulations, codes, technical manuals, manufacturer’s instructions, recommendations, and acceptable commercial practices in the delivery of required services.

1.7. Responsibility: All services are not required at all locations and specific needs at each location may change during performance of this contract. The government may remove, replace, renovate, or improve facilities, equipment, systems, and components at the government’s expense. The contractor shall maintain, and repair all replaced, improved, updated, modernized, or renovated facilities, equipment, systems, and components at no additional cost to the government unless such changes result in an increase or decrease in contract requirements.

The Contractor shall not conduct any work under this contract that is part of any existing contract requirements already in place at Fort Myer and Fort McNair without approval of the Contracting Officer (KO). The contractor shall be responsible for tracking all attempts to schedule all work at all Quarters. The Contracting Officer’s Representative (COR) or designed Executive Management Housing Division (EMHD) Office staff shall be included in all actions, correspondence or communications between outside agencies or organizations.

1.8. Invoicing: The Contractor shall provide annotated copies of all original invoices for items purchased during the previous month to the COR no later than the 5th working day of each month.

1.9. Scheduling: All work that is to be accomplished in Army Family Housing (AFH) quarters shall be coordinated by the contractor work order desk IAW Section 11.2 and the resident when the quarters are occupied. When the quarters are unoccupied all work shall be scheduled within two (2) working days in advance to any work being performed. For any scheduled work that needs to be performed at any occupied quarters shall be completed IAW PWS 5.22, Categories of Service Calls. If the work needs to be rescheduled or it will be delayed, the contractor shall immediately notify the resident and the COR. The contractor shall notify the COR or the EMHD on changes of schedules on the work being performed.

1.10. Occupied Quarters: In occupied quarters, the Contractor shall perform maintenance in the quarters while the resident is home. The Contractor may perform work in quarters that are occupied without the resident’s being home, however, the Contractor shall obtain oral or written permission from resident. Under no circumstances shall the Contractor enter a residence without an adult, 21 years of age or older, present when children under the 21 years of age are present in the home.

1.11. Added/Deleted Facilities: The US Government reserves the right to add or delete facilities from the current 87 quarters serviced. The KO/COR will notify the contractor as changes occur for modification of contract.

1.12. Period of Performance: The anticipated period of performance shall be base year with four option years with up to (6) month -8 extension IAW FAR 52.217-8.

1.13. General Information

1.13.1. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212- 4(a)).

1.13.2. Quality Control Program: The Government is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the government recipient of services. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users. The Contractor shall provide their final written Quality Control Plan (QCP) no later than (NLT) 14 days after contract award and within five (5) days of any proposed changed KO, IAW

Technical Exhibit#2 “Deliverables”.

1.13.2.1. The Contractor’s quality program shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP as a minimum shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection;

discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies;

procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision within 30 days of contract award. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

1.13.2.2. The Contractor shall provide, all reports generated because of the Contractor’s quality control efforts to the COR. This shall include any summary information used to track quality control, including any charts/graphs. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4(a)).

1.13.3. Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor shall reply in writing within five (5) workdays from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.13.4. Quality Assurance: The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance.

The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

The Contractor shall perform monthly Quality Control Inspections and provide a copy to the COR on the last working date of each month for the duration of the contract IAW Technical Exhibit #2 “Deliverables”. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints.

Likewise, the Government may decrease the number of quality control inspections if performance dictates.

1.13.5. Property Management System: The Contractor shall establish a system to manage Government Furnished Equipment (GFE) in its possession to control, use, preserve, protect, repair, and maintain. The Property Management System (PMS) must be adequate to satisfy the requirements of Property Management in accordance with (IAW) FAR clause 52.245-1 Government Property. A list of Government Furnished Equipment and Property is listed in Part 3.

1.13.6. Recognized Federal Holidays: The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements. The recognized federal holidays include:

New Year’s Day 1st day of January Martin Luther King Jr. Day 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth Day 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

INAUGURATION DAY is always on January 20 of each fourth year after 1965. Inauguration Day is a legal public holiday for the federal government in the District of Columbia, Montgomery and Prince Georges Counties in Maryland, Arlington and Fairfax Counties in Virginia, and the cities of Alexandria and Falls Church in Virginia. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance.

When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

Reschedule the work so it is performed the following day unless the following day falls on a weekend.

Reschedule the work on any day that is mutually satisfactory.

1.13.7. Hours of Operation: The Contractor shall be responsible for providing services, between the hours of 8:00 AM – 4:00 PM Eastern Time zone, Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. In the case of emergencies or for the completion of emergency work initiated during regular working hours, the Contractor shall be required to work outside regular working hours. The Contractor shall always maintain an adequate workforce for the uninterrupted performance of the tasks within the PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. The Government will not pay overtime (OT) as the contractor must resource in accordance with the requirements and workload published in the PWS, inclusive of Emergency Services.

1.13.8. Place of Performance: IAW PARC Policy Alert 14-33, Homeland Security Presidential Directive 12 (HSPD-12) issued 31 Dec 13. Contractor shall have routine access to Government-controlled facilities. The work to be performed under this contract shall be accomplished at JBM-HH which encompasses Fort McNair.

1.13.9. Security Requirements:

1.13.9.1. Common Access Cards (CAC) and/or Installation Access Card– Vetting Common Access Card (CAC). para–PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (SEPT 2007), (a) The Contractor shall provide a list of the employees to the COR within 10 working days after the contract award to the COR for processing. The contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201-2. (b) The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine physical access to a Federally controlled facility and/or routine access to a Federally controlled information system. Any costs associated with the background checks are the responsibility of the contractor, sub-contractor, or individual.

1.13.9.2. Pre-screen applicants using E-Verify Program: All contractor and all associated sub-contractors employees requiring physical access to JBM-HH for contract performance shall be pre-screened by the Contractor using the E- verify Program (http://www.dhs.gov/E-Verify) website to meet the established employment eligibility requirements and shall provide only eligible employees for contract performance while on the installation.

1.13.9.3. Installation Access – Identity Proofing: All contractor and associated sub-contractor employees who require physical access to JBM-HH for contract performance shall present an Acceptable Identity Source Document, as identified in Section 2 of Attachment 4 of DoD Directive-Type Memorandum 09-012, “Interim Policy Guidance for DoD Physical Access Control” (available at http://www.dtic.mil/whs/directives/corres/pdf/DTM-09-012.pdf) to access the installation.

1.13.9.4. Installation Access - Purpose of Access: The Contractor shall maintain awareness of contractor or subcontractor employees who have been vetted and approved to access the installation and shall notify the Contracting Officer/COR in writing within 48 hours of any contractor or sub-contractor employee who resigns, is terminated, or for any other reason is no http://www.dhs.gov/E-Verify) http://www.dhs.gov/E-Verify) http://www.dtic.mil/whs/directives/corres/pdf/DTM-09-012.pdf) longer authorized to access JBM-HH for the purpose of performance of this contract. For contracts with a performance period longer than three (3) months, the Contractor shall reconcile his roster of currently approved personnel with the JBM-HH Visitor Control Center (VCC) to ensure that both the Contractor and COR maintain accurate awareness of the contractor and subcontractor employees who are authorized to access the installation.

1.13.9.5. Escorted in Sensitive Areas, classified and/or sensitive materials: All Contractor and all associated sub- contractors’ employees requiring physical access to JBM-HH. All sensitive areas or areas where they may be exposed to classified and/or sensitive material will be escorted by a government employee or command-designated representative while in those areas. The Contractor shall coordinate with the COR for escorted access when required.

1.13.9.6. Surrender Common Access Cards (CACs). The Contractor shall ensure that all contractor and sub- contractors employee CACs, badges, passes or other access credentials which were issued under this contract are surrendered to the COR upon completion of the contract and then an employee is terminated or a subcontractor no longer does business with the contractor CACs, badges, passes and other access credentials are DOD property and failure to surrender them may be punishable under 18 USC § 701. The Contractor shall include in the physical security section of the Contractor’s security program a key control plan IAW applicable regulations, policies and directives ensuring keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

1.13.10. Special Qualifications: All employees shall be trained, experienced, and certified in their trade. Proof of training and certifications shall be made available to the Government upon request. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit initial roster to the COR within ten (10) calendar days after contract award and within 5 days of any revisions to the roster.

1.14. General:

1.14.1. The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current qualifications and certifications as indicated in PWS

1.13.9. “Security Requirements”, 1.15, “Anti-Terrorism Program”, and 1.17 “Qualifications of Key Personnel” during the execution of this contract.

1.14.2. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements.

They shall have a command of both the written and spoken English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the public.

1.14.3. Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.14.4. Access and General Protection/Security Policy and Procedures: All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the installation Provost Marshal Office, Director of Emergency Services/Government Representative. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services. Contractor personnel shall comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. Sponsoring organizations, activities, and persons will be responsible for monitoring contractor access by submitting a completed and approved Directorate of Emergency Services (DES) Form 118 to the Installation All American VCC, detailing the contracted services to be performed, location of services, and duration of the contract. Contractors requesting access for less than one year may receive an Automated Installation Entry (AIE) visitor card on a case-by-case basis, or a temporary vehicle pass for 90 days. Contractor cards will be issued for periods of one to three years depending on the terms of their contract. AIE card expirations may be updated to reflect a new contract period by submitting an approved DES Form 118 to the All American VCC. Renewed short term passes must be re-processed at the All American VCC. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.15. Anti-Terrorism Program:

1.15.1. Anti-Terrorism (AT) Level I Training: Contractor personnel performing work under this contract that require access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion within 10 calendar days after completion of the training. AT Level I awareness training is available at the following website: https://atlevel1.dtic.mil/at

1.15.2. OPSEC Training: Per AR 530-1, Operations Security, new contract employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. Operations Security (OPSEC), Anti-Terrorism (AT), Information Assurance (IA) Training: All Contractor and all associated sub-contractors’ employees requiring physical access to JBM-HH for contract performance shall complete Operations Security (OPSEC) training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR, within 10 calendar days after completion of training by all employees start date IAW Technical Exhibit #2 “Deliverables”.

OPSEC training is available at: http://cdsetrain.dtic.mil/opsec/index.html. This is an annual requirement. The AT and OPSEC training will be coordinated through the COR.

https://atlevel1.dtic.mil/at http://cdsetrain.dtic.mil/opsec/index.html

1.16. Other Qualifications:

1.16.1. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The post award conference will also be utilized to ensure contractor understands all HSPD-12 requirements. The KO, COR (and other government personal) will hold a quarterly progress meet with the Contractor to review the Contractor's performance. At these meetings the KO and COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.16.2. Contracting Officer Representative (COR): The COR will be identified by separate letter of appointment. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assures that the Contractor performs the technical requirements of the contract; performs inspections necessary in connection with contract performance; maintains written and oral communications with the Contractor concerning technical aspects of the contract; issues written interpretations of technical requirements, including government drawings, designs, specifications; monitors Contractor's performance and notifies both the KO and Contractor of any deficiencies, and provides site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.16.3. Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) workdays of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 workdays the contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) workdays of the termination.

1.16.4. The following are considered key personnel by the Government: The Program Manager (PM), Alternate Program Manager (APM), Journeyman Electrician, Journeyman Plumber, Quality Control Manager, and Customer Service Representative are considered key personnel by the Government. The Contractor shall provide a PM who shall be responsible for the performance of the work under this contract.

The name of this person, and an APM, who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 8:00 AM to 4:00 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

1.17. Qualifications for all Key Personnel:

1.17.1. Program Manager: The PM shall meet or exceed the following minimum qualifications:

The Program Manager must have a minimum of 10-years’ experience of construction trades maintenance and repair as well as specialized experience in supervising a team of plumbers, electricians, carpenters; and overseeing subcontractor work, such as, pest control, gas logs/fireplace, floor cleaning, and/or trades personnel similar to those required in the performance of Family Housing maintenance and repair services listed in this PWS. The APM shall meet or exceed the same qualifications as the PM.

1.17.2. Quality Control Manager: At least (7 ) years’ relevant experience in the quality control field, including five (5) years’ experience as a Quality Control Manager. If the proposed person has a bachelor’s degree from an accredited university or college, in a related field, or in the project’s functional area, then the relevant experience required is three (3) years’ relative experience in the quality control field, including one (1) year experience as a Quality Control Manager.

1.17.2.1. Fire Protection Engineer: The contractor shall provide a fire protection engineer who will represent the company with fire alarm system engineering products and solutions and the adherence to applicable codes and possesses a Professional Engineering license for fire alarm systems. The person proposed shall have ten (10) years’ experience in the Fire Protection engineering field, including five (5) years in the functional area of the project to be managed.

Must have a U.H. Professional Engineers certification. The person proposed shall have a bachelor’s degree in engineering from an accredited university or college, or a related field, or in the project’s functional area.

1.17.2.2. Journeyman Electrician: The Journeyman Electrician must have a minimum of five

(5) years’ experience maintaining and repairing building electrical systems. The Journeyman Electrician must have the following minimum qualifications: The Journeyman Electrician must have a valid License issued by the MD, VA, or DC Board of Electrical Contractors. An electrical license from another state may be acceptable if it qualifies under Virginia’s reciprocity process.

Must be able to plan, layout and complete installation, modification and repair of various electrical systems, circuits, equipment, and controls. Must be skilled in the use of electrical testing equipment such as voltmeter, ammeter, wattmeter, and ohmmeter.

1.17.2.3. Journeyman Plumber: The Journeyman Plumber must have a minimum of five (5) years’ experience maintaining and repairing building plumbing systems. The Journeyman Plumber must have the following minimum qualifications: a valid MD, VA, or DC State Plumbing License, issued by the MD, VA, or DC State Board of Examiners of Plumbing, Heating, and Fire Sprinkler Contractors.

Be able to interpret and apply building plans, blueprints, schematics, and blueprints; use shop mathematics and be skilled in the use of required plumbing tools and equipment such as tapes, rules, hacksaws, drain augers, pipe threads, plumb bobs, and pipe wrenches.

1.17.3. Customer Service Representative (Help Desk): The Customer Service Representative must have a minimum of five (5) years’ experience in customer service in a high stress environment. Must have the ability to confer with customers by phone or in person to provide information about products and services, to take orders, or to obtain detail of complaints by customers.

1.18. Contractor Personnel:

1.18.1. Identification of Contractor Personnel: All Contractor personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials.

1.18.1.1. Contractor personnel performing work under this contract that require access or use of Government computer shall obtain a DoD CAC IAW PWS Section 1.13.9 “Security Requirements”. The CAC shall be always in their possession, when performing work under this contract, to include attending government meetings and conferences.

1.18.1.2. Contractor personnel shall be required to obtain a CAC at least ten (10) workdays after start of base contract period unless delay due to background checks completion. Any delays will be reported to the COR immediately upon knowledge of such delay due to Government backlog or other reason that would result in failing to meet the 10-workday requirement.

1.18.1.3. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit initial roster to the COR within ten (10) calendar days after contract award and provided an updated roster as changes occur.

1.18.1.4. The Contractor shall immediately report any lost CAC or government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

1.18.2. Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal prescribed drugs, or any other incapacitating agents. Contractor personnel shall be neatly groomed and always present a neat appearance. All Contractor employees shall wear distinctive clothing and visible identifying badge which shall contain as a minimum, the employee’s photograph, company name, employee’s name, and the words “EMHD Maintenance”. Each Contractor employee shall wear distinctive clothing bearing the name of their company.

1.18.3. Description/Workload.: The Contractor shall establish a document specifically covering all items in support of maintenance and repair services; these items shall be Contractor generated and relate back to normal business operations. All other items shall be considered as maintenance and repair support services and generated by government requirements. All purchasing actions shall be subject to review by the COR. Ownership of property, supplies and services purchased by the Contractor shall reside with the Government. The Contractor is required to utilize military supply system as a primary source of materials. When the required materials are unavailable within the military supply system or when its availability would be untimely, the Contractor may purchase said materials from commercial vendors with COR pre-approval in writing.

The Government reserves the right to increase the established amount if required to support newly identified maintenance and repair requirements.

1.18.4. Data Rights: The government has unlimited rights to all documents/material produced under this contract to the extent permitted by the data rights clauses. The parties mutually acknowledge their understanding that this is the government’s intent. All documents and materials, to include the source codes of any software, produced under this task order shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the contracting officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.19. Organizational Conflict of Interest:

The contractor shall not employ any person or perform a contract in a situation where the existence of conflicting roles may bias the contractor's judgment or prevent unfair competitive advantage in accordance with Organizational Conflict of Interest Rules in FAR 9.5.

1.20. Remedies and Waiver.

1.20.1. For breach of any of the above restrictions or for non-disclosure or misrepresentation of any relevant facts required to be disclosed concerning this contract, the Government may terminate this contract for default, disqualify the contractor for subsequent related contractual efforts, and pursue such other remedies as may be permitted by law or this contract. If, however, in compliance with section 1.6.14., the Contractor discovers and promptly reports an organizational conflict of interest (or the potential thereof) after contract award, the KO may terminate this contract for convenience, if such termination is deemed to be in the best interest of the Government. The parties recognize that this clause has potential effects, which will survive the performance of this contract, and that it is impossible to foresee each circumstance to which it might be applied in the future.

1.20.2. Accordingly, the Contractor may at any time seek a waiver from the cognizant KO by submitting a full written description of the requested waiver and the reasons in support thereof

(FAR 9.503).

1.21. Phase-In/Phase-Out Periods:

1.21.1. Transition (Phase-in). The Contractor shall prepare and submit a Phase In/Phase Out Plan within five (5) days of contract award to be implemented by the Contractor IAW Technical Exhibit #2, “Deliverables”. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have key personnel on board within 15 days of contract award. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan and shall be subject to the Contracting Officer's approval.

The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

1.21.2. Phase-Out: During the 30-calendar day period immediately prior to completion of this contract, an observation period shall occur, at which time team management personnel of the incoming Contractor may observe operations. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of services. The outgoing Contractor is ultimately responsible for performing full services IAW the contract, during the phase-out period, and shall not defer any requirements for the purpose of avoiding responsibility or of transferring, such responsibility to the succeeding Contractor. The outgoing Contractor shall fully cooperate with the succeeding Contractor and the Government, so as not to interfere with their work or duties.

1.21.2.1. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the outgoing Contractor shall have all personnel on board during the phase-out period. The outgoing Contractor shall be prepared to transition the workload to the newly selected Contractor during the thirty (30) day phase-out period, which will occur at the end of the period of performance of the contractual effort.

1.21.2.2. Phase-Out Plan. The Contractor shall develop a phase-out plan to affect a smooth and orderly transfer of contract responsibility to a successor. The plan shall fully describe the Contractor’s approach to the following issues, at a minimum: Inventories and turn-over of government property; removal of Contractor property; reconciliation of all property accounts;

turn-in of excess property; data and information transfer; clean-up of Contractor work areas; and security debriefings in accordance with AR 380-5 for incumbent personnel; and any other actions required to ensure continuity of operations. The Contractor shall provide the plan to the COR thirty (30) days before the phase-out period commences.

1.22. MONTHLY STATUS REPORTS: General / Flag Officer Quarters (GFOQ) and Senior Officer Quarters (SOQ): The contractor shall provide detailed records of all maintenance transactions incurred while maintaining and repairing ALL quarters. The expenses shall be in a data base defined by quarters number, address, request date, classification (emergency, urgent, routine, special project), brief description of maintenance completed, date completed, labor hour breakout by labor category, total hours and total cost breakout by material and labor. GFOQ, SOQ, and Non-Commissioned Officer Quarters (NCOQ) costs input shall be provided to the COR no later than the 3rd day of each month for all work accomplished in preceding month IAW Technical Exhibit #2 “Deliverables”. Electronic copies of completed job order/work order tickets shall be provided to the COR or EMHD representative in the COR’s absence no later than Tuesday of the following week after the job order/work orders are closed out. The contractor shall track all service calls, COM Inspection, Cleaning, Maintenance and Entomology services and other work accomplished under this contract and report required workload data on the monthly status report.

PART 2 DEFINITIONS & ACRONYMS

DEFINITIONS AND ACRONYMS:

DEFINITIONS:

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO). A person with authority to enter, administer, and/or terminate contracts, and to make related determinations and findings on behalf of the Government. Note:

The only individual who can legally bind the Government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor, if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

CONTRACTOR PERSONNEL. Contractor and subcontractor employees performing working under this contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

DELIVERABLE. Anything that can be physically delivered, but may include non-physical things, such as meeting minutes or reports.

DOWNTIME. Downtime is defined as the time any unoccupied residence is not having maintenance performed and residence is just sitting after previous resident has moved out.

FACILITY CLEARANCE. A facility clearance (FCL) is an administrative determination that, from a national security standpoint, a facility is eligible for access to classified information at the same or lower classification category as the clearance being granted. The FCL may be granted at the Confidential, Secret, or Top-Secret level. The FCL includes the execution of a Department of Defense Security Agreement (DD Form 441). Under the terms of the agreement, the Government agrees to issue the FCL and inform the Contractor as to the security classification of information to which the Contractor will have access. The Contractor, in turn, agrees to abide by the security requirements set forth in the National Industrial Security Program Operating Manual, commonly referred to as the NISPOM.

GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY (GP).

Property in the possession of or directly acquired by the Government and subsequently made available to the Contractor.

KEY PERSONNEL. Contractor employees who are critical for achieving PWS objectives. Key personnel shall meet position qualification and experience requirements indicated in the PWS.

When key personnel qualifications are used as an evaluation factor in “Best Value” procurement, the Contracting Officer is the only one authorized to concur with key personnel replacement after award of the contract. When proposed key personnel resumes are used as an evaluation factor in best value procurement, a letter of commitment may be required from the individual whose resume is provided.

LOCAL TRAVEL: N/A.

MAIN LINES: N/A

PERFORMANCE PREQUIREMENT SUMMARY (PRS). A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

PROPERTY ADMINISTRATOR (PA). The authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to government property in the possession of a Contractor.

PROPERTY MANAGEMENT SYSTEM. System established by the Contractor that is used to manage GFP/GFE in its possession to control, use, preserve, protect, repair, and maintain.

QUALITY ASSURANCE. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, quality assurance refers to actions by the Government.

QUALITY ASSURANCE SURVEILLAND PLAN (QASP). The Government’s organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

ROUTINE. Routine work involves work that is not classified as emergency or urgent.

SUBCONTRACTOR. One that enters a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

URGENT: Urgent work is required to correct a condition which could become an emergency, that could cause serious damages to property and become a safety risk, hazard and it could seriously affect morale, or has command emphasis.

WORKDAY. The length of time during a day in which the Contractor provides services, in accordance with the contract. Also referred to as Business Day.

WORK WEEK. Monday through Friday, unless otherwise specified.

ACRONYMS:

ATCTS Army Training and Certification Tracking System AFARS Army Federal Acquisition Regulation Supplement AIE Automated Installation Entry AFH Army Family Housing AFOSH Air Force Occupational Safety and Health ANC Arlington National Cemetery ANSI American National Standards Institute, Inc.

APM Alternate Program Manager AR Army Regulation AT Anti-Terrorism CAC Common Access Card CDR Contract Discrepancy Report CFR Code of Federal Regulations CMDF Controlled Material Destruction Facility CLIN Contract Line Item COM Change of Occupancy Maintenance CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf CT Compensatory Time DA Department of the Army DC District of Columbia DD1466 Building Pass DES Directorate of Emergency Services DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense DODI Department of Defense Instruction DPW Directorate of Public Works DU Dwelling Units EMHD Executive Management Housing Division EPA Environmental Protection Agency FAR Federal Acquisition Regulation FCL Facility Clearance FIPS PUB Federal Information Processing Standards Publication GFEBS General Fund Enterprise Business System GFOQ General/Flag Officer's Quarters GFE Government Furnished Equipment GFP Government Furnished Property

GFM Government Furnished Materials GPF Gallons Per Flush GPM Gallons Per Minute HAZMAT Hazardous Material HIPAA Health Insurance Portability and Accountability Act of 1996 HSPD Homeland Security Presidential Directive HVAC Heating/Ventilation/Air Conditioning IA Information Assurance IAW In Accordance With IT Information Technology JBM-HH Joint Base Myer-Henderson Hall KO Contracting Officer MFH Military Family Housing MP Military Police MSDS Material Safety Data Sheet NCO Non-Commissioned Officer NCOQ Non-Commissioned Officer’s Quarters NEC National Electrical Code NETCOM Network Communication NISPOM National Industrial Security Program Operating Manual NLT No Later…