SOW - NEW Dental Intraoral Scanner_v2.pdf

Department of Health and Human Services Indian Health Service Oklahoma City Area

Statement of Work (SOW) Dental Intraoral Wired Scanner

1. PURPOSE OF THE PROJECT

The Pawnee Indian Health Center, Indian Health Services (IHS) has a requirement for a new DEXIS IS 3800 Wired scanner with laptop for the Dental Department. This is a new requirement that will replace the outdated methods currently used in clinic today. The intraoral scanner will capture 3D digital dental impressions that will be used for dental restorations. This will optimize clinic workflow by simplifying the process and increase productivity.

2. DETAILED DESCRIPTION OF THE TECHNICAL REQUIREMENTS

The contractor shall provide to the Pawnee Indian Health Center a new Dental 3800 Wired Scanner plus laptop.

The contractor shall provide the following setup and installation services:

I. Delivery of the Intraoral scanner.

II. Complete installation and set up to include:

o Installation of unit in designated area.

o Connect utility service at the Pawnee Indian Health Center’s source.

o Connect phone and data to the Pawnee Indian Health Center network.

o Startup and testing of unit to include all validation and verification studies and quality control.

o Resolution of any issues identified in acceptance testing.

Minimum System Requirements:

I. The IS 3800 Wired Scanner (1) o Sensor technology: CMOS o Field of View: 16 x 14mm, 17 x 7mm (posterior tip) o Depth of Field: -2 to + 16mm o Operating System: Windows 10 or higher o Must be compatible with Dentrix and Pano

3. PERIOD OF PERFORMANCE

The base year Period of Performance will be 12 months from date of award with four (4) twelve (12) month option years. (Indicate if manufacturer warranty is applicable) Base Year : 09/01/2024 – 08/31/2025 Option Year 1: 09/01/2025 – 08/31/2026 Option Year 2: 09/01/2026 – 08/31/2027 Option Year 3: 09/01/2027 – 08/31/2028 Option Year 4: 09/01/2028 - 08/31/2029

Oklahoma City Area

4. LEVEL OF EFFORT

4.1. The contractor shall provide 24/7 Customer Support and technical support to include on-line assistance.

4.2. The contractor shall provide all software upgrades/updates when available.

4.3. The contractor shall provide legible maintenance/service reports at the conclusion of each service visit.

4.4. Equipment shall come with a minimum two year manufacturer’s warranty.

4.5. Training: Contractor shall provide training applications training upon install. Training shall include operation of equipment, Quality Control, Troubleshooting, etc.

5. SPECIAL REQUIREMENTS

5.1. In accordance with HHSAR 304.1300(b) non-routine contractor employees shall comply with OPDIV DHHS/SE Region – Human Resources, Security Clearance Guidance – Visitors (3/29/12) policy for contract performance period. Contractor employees will be required to obtain a visitor’s pass upon arrival for services from Facilities Management.

5.2. The USPHS Pawnee Indian Health Center is a tobacco/smoke free environment (buildings and grounds). No tobacco/smoking use will be tolerated during service.

5.3. Security Requirements: Contractor personnel will be required to contact the government designated point of contact upon arrival when reporting for service calls or delivery supplies. The contractor shall be responsible for the security of all organizational information. Current rules and regulations applicable to the premises, where the work shall be performed shall apply to the contractor and its employees while working on the premises. These regulations include but are not limited to, escort by Pawnee Indian Health Center official, presenting valid identification, smoking restriction and any safety procedures.

5.4. The contractor shall not disclose or cause to disseminate any information concerning operations of Pawnee Indian Health Center. Such action(s) could result in violation of the contract and possible legal actions.

5.4.1. All inquiries, comments, or complaints arising from any matter observed, experienced or learned of as a result of or in connection with the performance of the contract, the resolution of which may require the dissemination of official information, shall be directed to the government’s designated representative.

6. DELIVERABLES AND REPORTING REQUIREMENTS

Oklahoma City Area

6.1. Delivery: The contractor will coordinate the delivery, installation and training date with the designated government employee. The government will provide the contractor with dock access and building access for this sole purpose. The designated government employee will work with the pertinent government agency to secure the needed dock access. No deliveries can be made after 4:15pm. Driver needs a valid ID.

6.2. Contractor Point of Contact: The contractor shall furnish one designated point of contact (POC) to the government’s designated representative for coordination of supplies, delivery, and/or maintenance. The POC will be empowered to make daily decisions to ensure that the contract implementation and day-to-day maintenance meets the terms and conditions of this contract.

6.3. Contractor’s Phone Numbers: The contractor shall provide a toll-free telephone number for service calls, which must be answered during at least eight working hours, between 8:00 am and 4:30 pm, Monday through Friday.

6.4. Personnel Qualifications:

Service and Maintenance shall be performed by certified, experienced factory trained Field Engineers.

Contractor’s service and test equipment are to be manufacture recommended, specified, designed and calibrated.

7. GOVERNMENT FURNISHED PROPERTY, FACILITIES AND SERVICES

7.1. The Government shall supply the designated room the unit will be installed.

8. CONTRACTOR FURNISHED PROPERTY, FACILITIES AND SERVICES

8.1. Required personnel, materials, supplies and equipment: The contractor shall furnish all personnel, materials, supplies and equipment required to perform work under the contract, to include but not limited to: Intraoral scanner with laptop and training.

9. CHANGES TO THE STATEMENT OF WORK (SOW)

Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.

10. DELIVERABLES/PERFORMANCE MATRIX

This checklist will be utilized at the conclusion of each service to document the vendors performance to servve as verification that the service was completed in accordance with the contract. A sample is provided below.

Oklahoma City Area

10.1. Service, including installation, conducted in accordance with SOW: Yes No

10.2. Provided quality customer service according to PIHC mission: Yes No

10.3. PM’s performed according to manufacturer’s recommendation: Yes No

10.4. Issues addressed and resolved in timely manner: Yes No

10.5. Legible maintenance/service reports made available to PIHC: Yes No

10.6. Invoices received in timely manner and accurate: Yes No

Department Supervisor Signature:_________________________

Bio-Med Signature:_________________________________

Chief Executive Officer Signature:_________________________

Ronald D.

Harrison -S

Digitally signed by Ronald D.

Harrison -S Date: 2024.04.23 16:34:24 -05'00'

Robert G. Springer -S

Digitally signed by Robert G.

Springer -S Date: 2024.04.24 13:30:44 -05'00'

Terry L. Burris -S

Digitally signed by Terry L.

Burris -S Date: 2024.04.24 13:36:04 -05'00'