Weekly Operational Reports 2020 - 2017 LJ.xlsx

XLSX spreadsheet 862 KB Posted Apr 24, 2020

Attached to: Federal Flexible Spending Account Program (FSAFEDS) Administration Services (MULTI-AGENCY CONTRACT)
Solicitation number: 24361820R0002
Issued by: Office of Personnel Management

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SOLICITATION - Amendment 6_6-17-20.pdf	PDF	Jun 18, 2020
24361820R0002 Amendment 6.pdf	PDF	Jun 18, 2020
24361820R0002 Amendment 5.pdf	PDF	Jun 2, 2020
SOLICITATION - Amendment 4.pdf	PDF	May 18, 2020
24361820R0002 Amendment 4.pdf	PDF	May 18, 2020
FSAFEDS Q_A -Amendm 3.pdf	PDF	May 13, 2020
SOLICITATION - Amendment 3.pdf	PDF	May 13, 2020
ATT 1a_PWS Amendment 3 5-11-20.pdf	PDF	May 13, 2020
24361820R0002 Amendment 3.pdf	PDF	May 13, 2020
ATT 6_PPQ Amendment 3.docx	DOCX document	May 13, 2020
SOLICITATION - Amendment 2.pdf	PDF	May 5, 2020
ATT 1a_PWS 5-4-20.pdf	PDF	May 5, 2020
ATT 5_FORMS - Amendment 2.docx	DOCX document	May 5, 2020
24361820R0002 Amendment 2.pdf	PDF	May 5, 2020
Q_A - Amendment 2.pdf	PDF	May 5, 2020
ATT 1b_Appendices and Exhibits .v2.pdf	PDF	Apr 24, 2020
ATT 3_CLAUSES 4-17-20_Amend 1.pdf	PDF	Apr 24, 2020
ATT 6_PPQ 4-24-20.docx	DOCX document	Apr 24, 2020
RFP 24361820R0002 Q_A Amendment 1.pdf	PDF	Apr 24, 2020
ATT 4_PROVISIONS 4-16-20 Amend 1.pdf	PDF	Apr 24, 2020
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24361820R0002 Amendment 1.pdf	PDF	Apr 24, 2020
ATT 9_SB SubK Plan Template 4-14-20.docx	DOCX document	Apr 14, 2020
ATT 4_PROVISIONS.pdf	PDF	Apr 14, 2020
ATT 8_IT and Security Affirmation.docx	DOCX document	Apr 14, 2020
ATT 6_PPQ.docx	DOCX document	Apr 14, 2020
SOLICITATION - official.pdf	PDF	Apr 14, 2020
ATT 7_SBPCD Template 4-13-20.docx	DOCX document	Apr 14, 2020
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ATT 1b_Appendices and Exhibits to PWS.pdf	PDF	Apr 14, 2020
ATT 3_CLAUSES 4-14-20.pdf	PDF	Apr 14, 2020
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April 2020 2020 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Mar 30 - Apr 5	327,433	32,480	359,913	Mar 30 - Apr 5	11
Apr 6 - Apr 12				Apr 6 - Apr 12
Apr 13 - Apr 19				Apr 13 - Apr 19
Apr 20 - Apr 26				Apr 20 - Apr 26
Apr 27 - May 3				Apr 27 - May 3

TOTALS: 327,433 32,480 359,913 TOTALS: 11

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Mar 30 - Apr 5	18,027	1,168	21,813	2,990	1,129	45,127	Mar 30 - Apr 5	216
Apr 6 - Apr 12							Apr 6 - Apr 12
Apr 13 - Apr 19							Apr 13 - Apr 19
Apr 20 - Apr 26							Apr 20 - Apr 26
Apr 27 - May 3							Apr 27 - May 3

TOTALS: 18,027 1,168 21,813 2,990 1,129 45,127 TOTALS: 216

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Mar 30 - Apr 5	2,831	97	3,857	40	30	6,855	Mar 30 - Apr 5	4
Apr 6 - Apr 12							Apr 6 - Apr 12
Apr 13 - Apr 19							Apr 13 - Apr 19
Apr 20 - Apr 26							Apr 20 - Apr 26
Apr 27 - May 3							Apr 27 - May 3

TOTALS: 2,831 97 3,857 40 30 6,855 TOTALS: 4

Call Center Summary Report							Online QLEs
Telephone Stats	Mar 30 - Apr 5	Apr 6 - Apr 12	Apr 13 - Apr 19	Apr 20 - Apr 26	Apr 27 - May 3	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	4,445	4,445	Mar 30 - Apr 5	1,424
			Apr 6 - Apr 12
			Apr 13 - Apr 19
Average Handle Time	8:16		Apr 20 - Apr 26
			Apr 27 - May 3

							TOTALS:	1,424	0	0	0	0	0	0
Email Response Stats	Mar 30 - Apr 5	Apr 6 - Apr 12	Apr 13 - Apr 19	Apr 20 - Apr 26	Apr 27 - May 3	Month to Date TOTALS

Webs Received 570 570

March 2020 2020 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Mar 2 - Mar 8	485,361	37,702	523,063	Mar 2 - Mar 8	9
Mar 9 - Mar 15	477,857	38,172	516,029	Mar 9 - Mar 15	28
Mar 16 - Mar 22	463,397	36,196	499,593	Mar 16 - Mar 22	11
Mar 23 - Mar 29	408,281	36,257	444,538	Mar 23 - Mar 29	16
Mar 30 - Apr 5				Mar 30 - Apr 5

TOTALS: 1,834,896 148,327 1,983,223 TOTALS: 64 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Mar 2 - Mar 8	24,438	2,057	27,029	3,230	1,354	58,108	Mar 2 - Mar 8	324
Mar 9 - Mar 15	24,693	2,221	27,794	3,162	1,349	59,219	Mar 9 - Mar 15	287
Mar 16 - Mar 22	22,761	2,168	25,371	3,208	1,212	54,720	Mar 16 - Mar 22	323
Mar 23 - Mar 29	17,409	1,336	20,142	3,025	1,079	42,991	Mar 23 - Mar 29	259
Mar 30 - Apr 5							Mar 30 - Apr 5

TOTALS: 89,301 7,782 100,336 12,625 4,994 215,038 TOTALS: 1,193 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Mar 2 - Mar 8	4,915	380	6,373	82	68	11,818	Mar 2 - Mar 8	11
Mar 9 - Mar 15	5,168	361	6,716	93	74	12,412	Mar 9 - Mar 15	2
Mar 16 - Mar 22	3,123	259	4,135	56	43	7,616	Mar 16 - Mar 22	2
Mar 23 - Mar 29	2,684	150	3,728	46	70	6,678	Mar 23 - Mar 29	8
Mar 30 - Apr 5							Mar 30 - Apr 5

TOTALS: 15,890 1,150 20,952 277 255 38,524 TOTALS: 23 0 0 0 0 0 0

Call Center Summary Report							Online QLEs
Telephone Stats	Mar 2 - Mar 8	Mar 9 - Mar 15	Mar 16 - Mar 22	Mar 23 - Mar 29	Mar 30 - Apr 5	Month to Date TOTALS	Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
									Approved	Denied	0-5	6	7	8+
Calls Received	6,041	5,576	4,353	4,398		20,368	Mar 2 - Mar 8	767
							Mar 9 - Mar 15	691
Abandon Rate	0.20%	0.38%	0.30%	0.14%			Mar 16 - Mar 22	604
							Mar 23 - Mar 29	843
							Mar 30 - Apr 5

							TOTALS:	2,905	0	0	0	0	0	0
Email Response Stats	Mar 2 - Mar 8	Mar 9 - Mar 15	Mar 16 - Mar 22	Mar 23 - Mar 29	Mar 30 - Apr 5	Month to Date TOTALS

Webs Received 552 608 457 491 2,108

February 2020 2020 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Feb 3 - Feb 9	394,333	23,610	417,943	Feb 3 - Feb 9	31
Feb 10 - Feb 16	461,140	36,023	497,163	Feb 10 - Feb 16	25
Feb 17 - Feb 23	460,438	36,713	497,151	Feb 17 - Feb 23	47
Feb 24 - Mar 1	476,217	39,714	515,931	Feb 24 - Mar 1	22

TOTALS: 1,792,128 136,060 1,928,188 TOTALS: 125

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Feb 3 - Feb 9	19,393	1,781	22,481	1,845	1,037	46,537	Feb 3 - Feb 9	421
Feb 10 - Feb 16	21,758	2,052	26,377	2,575	1,189	53,951	Feb 10 - Feb 16	365
Feb 17 - Feb 23	25,700	2,070	29,171	2,900	1,216	61,057	Feb 17 - Feb 23	381
Feb 24 - Mar 1	24,891	2,562	30,003	2,606	1,248	61,310	Feb 24 - Mar 1	362

TOTALS: 91,742 8,465 108,032 9,926 4,690 222,855 TOTALS: 1,529

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Feb 3 - Feb 9	4,258	330	6,036	55	67	10,746	Feb 3 - Feb 9	4
Feb 10 - Feb 16	4,839	344	6,480	102	68	11,833	Feb 10 - Feb 16	2
Feb 17 - Feb 23	4,205	263	5,816	63	76	10,423	Feb 17 - Feb 23	5
Feb 24 - Mar 1	4,742	354	6,296	86	69	11,547	Feb 24 - Mar 1	7

TOTALS: 18,044 1,291 24,628 306 280 44,549 TOTALS: 18

Call Center Summary Report						Online QLEs
Telephone Stats	Feb 3 - Feb 9	Feb 10 - Feb 16	Feb 17 - Feb 23	Feb 24 - Mar 1	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	7,371	7,172	6,086	6,962	27,591	Feb 3 - Feb 9	960
Calls Abandoned						Feb 10 - Feb 16	766
Abandon Rate						Feb 17 - Feb 23	775
Average Handle Time	7:42	7:52	8:58	8:40		Feb 24 - Mar 1	841
Average Wait Time
Average Response Accuracy
						TOTALS:	3,342	0	0	0	0	0	0
Email Response Stats	Feb 3 - Feb 9	Feb 10 - Feb 16	Feb 17 - Feb 23	Feb 24 - Mar 1	Month to Date TOTALS

Webs Received 761 793 671 334 2,559

January 2020 2020 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Dec 30 - Jan 5	172,787	12,904	185,691	Dec 30 - Jan 5	12
Jan 6 - Jan 12	433,657	26,125	459,782	Jan 6 - Jan 12	20
Jan 13 - Jan 19	457,942	27,216	485,158	Jan 13 - Jan 19	1
Jan 20 - Jan 26	424,879	28,073	452,952	Jan 20 - Jan 26	52
Jan 27 - Feb 2	450,471	30,234	480,705	Jan 27 - Feb 2	23

TOTALS: 1,939,736 124,552 2,064,288 TOTALS: 108 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Dec 30 - Jan 5	11,064	1,208	18,498	1,017	777	32,564	Dec 30 - Jan 5	386
Jan 6 - Jan 12	19,889	2,278	28,919	1,973	1,127	54,186	Jan 6 - Jan 12	402
Jan 13 - Jan 19	20,076	1,806	24,719	1,711	960	49,272	Jan 13 - Jan 19	399
Jan 20 - Jan 26	22,922	2,034	26,745	1,883	1,046	54,630	Jan 20 - Jan 26	325
Jan 27 - Feb 2	23,064	2,103	27,666	1,953	1,035	55,821	Jan 27 - Feb 2	366

TOTALS: 97,015 9,429 126,547 8,537 4,945 246,473 TOTALS: 1,878 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Dec 30 - Jan 5	2,652	168	4,524	33	26	7,403	Dec 30 - Jan 5	2
Jan 6 - Jan 12	5,835	525	10,508	95	122	17,085	Jan 6 - Jan 12	5
Jan 13 - Jan 19	5,100	389	7,385	63	70	13,007	Jan 13 - Jan 19	13
Jan 20 - Jan 26	4,045	305	6,192	67	56	10,665	Jan 20 - Jan 26	7
Jan 27 - Feb 2	4,645	354	6,781	75	87	11,942	Jan 27 - Feb 2	3

TOTALS: 22,277 1,741 35,390 333 361 60,102 TOTALS: 30 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Dec 30 - Jan 5

Jan 6 - Jan 12

Jan 13 - Jan 19

Jan 20 - Jan 26

Jan 27 - Feb 2

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

6,838

9,149

8,791

7,796

8,304

40,878

Dec 30 - Jan 5

756

Jan 6 - Jan 12

1,573

Jan 13 - Jan 19

1,325

Average Handle Time

7:24

6:55

7:01

7:36

7:53

Jan 20 - Jan 26

1,137

Jan 27 - Feb 2

1,011

							TOTALS:	5,802	0	0	0	0	0	0
Email Response Stats	Dec 30 - Jan 5	Jan 6 - Jan 12	Jan 13 - Jan 19	Jan 20 - Jan 26	Jan 27 - Feb 2	Month to Date TOTALS

Webs Received 291 837 1,051 735 779 3,693

December 2019 2019 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
Dec 2 - Dec 8	393,628	52,204	445,832	Dec 2 - Dec 8	10
Dec 9 - Dec 15	434,350	35,834	470,184	Dec 9 - Dec 15	13
Dec 16 - Dec 22	433,816	19,872	453,688	Dec 16 - Dec 22	20
Dec 23 - Dec 29	360,295	15,508	375,803	Dec 23 - Dec 29	14
Dec 30 - Jan 5				Dec 30 - Jan 5

TOTALS: 1,622,089 123,418 1,745,507 TOTALS: 57

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Dec 2 - Dec 8	15,494	1,699	29,979	1,998	857	50,027	Dec 2 - Dec 8	272
Dec 9 - Dec 15	17,365	2,152	30,574	2,079	1,143	53,313	Dec 9 - Dec 15	364
Dec 16 - Dec 22	16,029	2,079	26,600	1,707	924	47,339	Dec 16 - Dec 22	346
Dec 23 - Dec 29	11,242	1,347	18,857	1,162	515	33,123	Dec 23 - Dec 29	241
Dec 30 - Jan 5							Dec 30 - Jan 5

TOTALS: 60,130 7,277 106,010 6,946 3,439 183,802 TOTALS: 1,223

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Dec 2 - Dec 8	4,668	335	8,223	75	78	13,379	Dec 2 - Dec 8	12
Dec 9 - Dec 15	3,809	376	6,803	67	69	11,124	Dec 9 - Dec 15	7
Dec 16 - Dec 22	3,915	371	5,810	66	83	10,245	Dec 16 - Dec 22	1
Dec 23 - Dec 29	2,186	176	2,933	26	18	5,339	Dec 23 - Dec 29	6
Dec 30 - Jan 5							Dec 30 - Jan 5

TOTALS: 14,578 1,258 23,769 234 248 40,087 TOTALS: 26

Call Center Summary Report							Online QLEs
Telephone Stats	Dec 2 - Dec 8	Dec 9 - Dec 15	Dec 16 - Dec 22	Dec 23 - Dec 29	Dec 30 - Jan 5	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	20,788	19,389	5,828	3,787	49,792	Dec 2 - Dec 8	N/A
						Dec 9 - Dec 15	N/A
						Dec 16 - Dec 22	N/A
Average Handle Time	8:24	8:24	7:44	7:39		Dec 23 - Dec 29	N/A
						Dec 30 - Jan 5

							TOTALS:	0
Email Response Stats	Dec 2 - Dec 8	Dec 9 - Dec 15	Dec 16 - Dec 22	Dec 23 - Dec 29	Dec 30 - Jan 5	Month to Date TOTALS

Webs Received 695 1,070 405 262 2,432

November 2019 2019 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
Nov 4 - Nov 10	407,003	27,939	434,942	Nov 4 - Nov 10	5
Nov 11 - Nov 17	427,023	41,587	468,610	Nov 11 - Nov 17	12
Nov 18 - Nov 24	426,824	39,787	466,611	Nov 18 - Nov 24	17
Nov 25 - Dec 1	365,879	32,412	398,291	Nov 25 - Dec 1	3

TOTALS: 1,626,729 141,725 1,768,454 TOTALS: 37

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Nov 4 - Nov 10	12,801	1,400	19,237	1,784	962	36,184	Nov 4 - Nov 10	180
Nov 11 - Nov 17	14,022	1,303	21,366	2,135	809	39,635	Nov 11 - Nov 17	180
Nov 18 - Nov 24	15,202	2,072	25,447	1,765	971	45,457	Nov 18 - Nov 24	269
Nov 25 - Dec 1	11,935	1,727	20,695	1,668	815	36,840	Nov 25 - Dec 1	204

TOTALS: 53,960 6,502 86,745 7,352 3,557 158,116 TOTALS: 833

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Nov 4 - Nov 10	4,302	304	5,790	75	64	10,535	Nov 4 - Nov 10	4
Nov 11 - Nov 17	3,465	261	5,486	36	57	9,305	Nov 11 - Nov 17	7
Nov 18 - Nov 24	3,937	368	6,564	51	70	10,990	Nov 18 - Nov 24	10
Nov 25 - Dec 1	2,762	298	4,946	40	24	8,070	Nov 25 - Dec 1	5

TOTALS: 14,466 1,231 22,786 202 215 38,900 TOTALS: 26

Call Center Summary Report						Online QLEs
Telephone Stats	Nov 4 - Nov 10	Nov 11 - Nov 17	Nov 18 - Nov 24	Nov 25 - Dec 1	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	4,913	10,988	10,675	8,614	35,190	Nov 4 - Nov 10	N/A
						Nov 11 - Nov 17	N/A
						Nov 18 - Nov 24	N/A
Average Handle Time	8:29	8:55	8:44	8:25		Nov 25 - Dec 1	N/A

						TOTALS:	0
Email Response Stats	Nov 4 - Nov 10	Nov 11 - Nov 17	Nov 18 - Nov 24	Nov 25 - Dec 1	Month to Date TOTALS

Webs Received	389	657	729	508	2,283
Webs Responded	389	657	729	508	2,283

October 2019 2019 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
Oct 7 - Oct 13	420,144	27,294	447,438	Oct 7 - Oct 13	20
Oct 14 - Oct 20	407,047	26,294	433,341	Oct 14 - Oct 20	13
Oct 21 - Oct 27	412,516	27,821	440,337	Oct 21 - Oct 27	17
Oct 28 - Nov 3	344,391	17,738	362,129	Oct 28 - Nov 3	13

TOTALS: 1,584,098 99,147 1,683,245 TOTALS: 63

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Oct 7 - Oct 13	12,665	1,427	17,061	1,825	980	33,958	Oct 7 - Oct 13	192
Oct 14 - Oct 20	11,928	1,350	16,281	1,864	789	32,212	Oct 14 - Oct 20	169
Oct 21 - Oct 27	12,817	1,526	18,559	1,791	973	35,666	Oct 21 - Oct 27	178
Oct 28 - Nov 3	10,388	1,270	14,313	1,302	609	27,882	Oct 28 - Nov 3	162

TOTALS: 47,798 5,573 66,214 6,782 3,351 129,718 TOTALS: 701

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Oct 7 - Oct 13	3,590	269	4,773	68	56	8,756	Oct 7 - Oct 13	13
Oct 14 - Oct 20	2,791	196	4,093	56	52	7,188	Oct 14 - Oct 20	10
Oct 21 - Oct 27	3,195	279	4,596	64	46	8,180	Oct 21 - Oct 27	9
Oct 28 - Nov 3	2,196	155	3,203	42	29	5,625	Oct 28 - Nov 3	9

TOTALS: 11,772 899 16,665 230 183 29,749 TOTALS: 41

Call Center Summary Report						Online QLEs
Telephone Stats	Oct 7 - Oct 13	Oct 14 - Oct 20	Oct 21 - Oct 27	Oct 28 - Nov 3	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	3,768	3,626	4,093	3,946	15,433	Oct 7 - Oct 13	N/A
						Oct 14 - Oct 20	N/A
						Oct 21 - Oct 27	N/A
Average Handle Time	6:56	6:57	7:11	7:12		Oct 28 - Nov 3	N/A

						TOTALS:	0	0	0	0	0	0	0
Email Response Stats	Oct 7 - Oct 13	Oct 14 - Oct 20	Oct 21 - Oct 27	Oct 28 - Nov 3	Month to Date TOTALS

Webs Received 354 332 434 371 1,491

Sep 2019 2019 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
Sep 2- Sep 8	370,362	22,922	393,284	Sep 2- Sep 8	16
Sep 9 - Sep 15	405,581	23,511	429,092	Sep 9 - Sep 15	19
Sep 16 - Sep 22	410,403	26,654	437,057	Sep 16 - Sep 22	18
Sep 23 - Sep 29	421,792	24,295	446,087	Sep 23 - Sep 29	18
Sep 30 - Oct 6	409,278	26,496	435,774	Sep 30 - Oct 6	16

TOTALS: 2,017,416 123,878 2,141,294 TOTALS: 87

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Sep 2- Sep 8	11,686	1,242	15,278	1,724	861	30,791	Sep 2- Sep 8	123
Sep 9 - Sep 15	12,348	1,613	15,482	1,729	893	32,065	Sep 9 - Sep 15	156
Sep 16 - Sep 22	12,754	1,266	16,576	2,009	954	33,559	Sep 16 - Sep 22	154
Sep 23 - Sep 29	12,984	1,652	17,104	1,987	961	34,688	Sep 23 - Sep 29	145
Sep 30 - Oct 6	12,908	1,367	16,769	1,846	872	33,762	Sep 30 - Oct 6	184

TOTALS: 62,680 7,140 81,209 9,295 4,541 164,865 TOTALS: 762

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Sep 2- Sep 8	3,087	257	4,444	65	53	7,906	Sep 2- Sep 8	2
Sep 9 - Sep 15	3,553	273	4,509	73	61	8,469	Sep 9 - Sep 15	3
Sep 16 - Sep 22	2,902	213	4,232	51	60	7,458	Sep 16 - Sep 22	2
Sep 23 - Sep 29	3,317	303	4,468	67	40	8,195	Sep 23 - Sep 29	1
Sep 30 - Oct 6	3,304	216	4,749	60	56	8,385	Sep 30 - Oct 6	9

TOTALS: 16,163 1,262 22,402 316 270 40,413 TOTALS: 17

Call Center Summary Report							Online QLEs
Telephone Stats	Sep 2- Sep 8	Sep 9 - Sep 15	Sep 16 - Sep 22	Sep 23 - Sep 29	Sep 30 - Oct 6	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	2,822	3,283	3,804	3,604	3,619	17,132	Sep 2- Sep 8	586
							Sep 9 - Sep 15	566
							Sep 16 - Sep 22	716
Average Handle Time	7:33	7:43	7:21	7:17	7:19		Sep 23 - Sep 29	615
							Sep 30 - Oct 6	211

							TOTALS:	2,694	0	0	0	0	0	0
Email Response Stats	Sep 2- Sep 8	Sep 9 - Sep 15	Sep 16 - Sep 22	Sep 23 - Sep 29	Sep 30 - Oct 6	Month to Date TOTALS

Webs Received 695 1,070 405 262 2,432

Aug 2019 2019 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
Aug 5 - Aug 11	426,843	25,172	452,015	Aug 5 - Aug 11	17
Aug 11 - Aug 17	415,265	27,437	442,702	Aug 11 - Aug 17	19
Aug 18 - Aug 24	411,458	24,885	436,343	Aug 18 - Aug 24	9
Aug 25 - Sept 1	419,551	27,062	446,613	Aug 25 - Sept 1	16

TOTALS: 1,673,117 104,556 1,777,673 TOTALS: 61

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Aug 5 - Aug 11	13,648	1,582	17,553	1,894	828	35,505	Aug 5 - Aug 11	193
Aug 11 - Aug 17	13,414	1,786	17,249	2,144	1,018	35,611	Aug 11 - Aug 17	203
Aug 18 - Aug 24	12,425	1,600	16,476	2,107	932	33,540	Aug 18 - Aug 24	194
Aug 25 - Sept 1	13,297	1,586	17,502	1,938	907	35,230	Aug 25 - Sept 1	178

TOTALS: 52,784 6,554 68,780 8,083 3,685 139,886 TOTALS: 768

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
Aug 5 - Aug 11	3,386	290	4,868	53	56	8,653	Aug 5 - Aug 11	1
Aug 11 - Aug 17	3,890	330	5,564	77	57	9,918	Aug 11 - Aug 17	1
Aug 18 - Aug 24	2,767	274	4,310	49	48	7,448	Aug 18 - Aug 24	1
Aug 25 - Sept 1	3,533	276	4,859	55	49	8,772	Aug 25 - Sept 1	2

TOTALS: 13,576 1,170 19,601 234 210 34,791 TOTALS: 5

Call Center Summary Report						Online QLEs
Telephone Stats	Aug 5 - Aug 11	Aug 11 - Aug 17	Aug 18 - Aug 24	Aug 25 - Sept 1	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	3,390	3,569	3,269	3,508	13,736	Aug 5 - Aug 11	611
						Aug 11 - Aug 17	643
						Aug 18 - Aug 24	582
Average Handle Time	7:36	7:20	6:49	7:02		Aug 25 - Sept 1	662

						TOTALS:	2,498
Email Response Stats	Aug 5 - Aug 11	Aug 11 - Aug 17	Aug 18 - Aug 24	Aug 25 - Sept 1	Month to Date TOTALS

Webs Received 214 353 315 256 1,138

Jul 2019 2019 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
July 1- July 7	366,679	28,119	394,798	July 1- July 7	18
July 8 - July 14	408,878	34,305	443,183	July 8 - July 14	28
July 15 - July 21	404,413	26,413	430,826	July 15 - July 21	19
July 22 - July 28	413,333	27,704	441,037	July 22 - July 28	21
July 29 - Aug 4	397,345	26,989	424,334	July 29 - Aug 4	14

TOTALS: 1,990,648 143,530 2,134,178 TOTALS: 100

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
July 1- July 7	12,203	1,355	15,352	1,878	855	31,643	July 1- July 7	174
July 8 - July 14	14,681	1,779	19,536	2,591	1,183	39,770	July 8 - July 14	190
July 15 - July 21	14,298	1,782	18,311	2,257	1,032	37,680	July 15 - July 21	171
July 22 - July 28	14,361	1,601	18,712	2,330	1,000	38,004	July 22 - July 28	201
July 29 - Aug 4	14,147	1,870	18,324	2,102	1,100	37,543	July 29 - Aug 4	201

TOTALS: 69,690 8,387 90,235 11,158 5,170 184,640 TOTALS: 937

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
July 1- July 7	3,446	291	5,140	51	55	8,983	July 1- July 7	3
July 8 - July 14	3,557	345	5,529	78	72	9,581	July 8 - July 14	7
July 15 - July 21	3,620	340	5,378	76	67	9,481	July 15 - July 21	5
July 22 - July 28	2,962	296	4,727	41	59	8,085	July 22 - July 28	8
July 29 - Aug 4	3,860	371	5,551	42	52	9,876	July 29 - Aug 4	4

TOTALS: 17,445 1,643 26,325 288 305 46,006 TOTALS: 27

Call Center Summary Report							Online QLEs
Telephone Stats	July 1- July 7	July 8 - July 14	July 15 - July 21	July 22 - July 28	July 29 - Aug 4	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	2,917	4,175	3,652	3,721	3,489	17,954	July 1- July 7	477
							July 8 - July 14	747
							July 15 - July 21	578
Average Handle Time	7:37	7:24	7:06	7:19	7:28		July 22 - July 28	613
							July 29 - Aug 4	566

							TOTALS:	2,981
Email Response Stats	July 1- July 7	July 8 - July 14	July 15 - July 21	July 22 - July 28	July 29 - Aug 4	Month to Date TOTALS

Webs Received 285 287 311 301 292 1,476

Jun 2019 2020 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
June 3 - June 9	426,401	28,719	455,120	June 3 - June 9	35
June 10 - June 16	434,981	25,969	460,950	June 10 - June 16	27
June 17 - June 23	426,849	27,021	453,870	June 17 - June 23	40
June 24 - June 30	422,725	35,752	458,477	June 24 - June 30	24

TOTALS: 1,710,956 117,461 1,828,417 TOTALS: 126

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
June 3 - June 9	15,151	2,053	19,308	2,360	1,056	39,928	June 3 - June 9	257
June 10 - June 16	14,711	1,957	19,492	2,229	1,099	39,488	June 10 - June 16	224
June 17 - June 23	15,135	1,712	18,972	2,316	1,109	39,244	June 17 - June 23	238
June 24 - June 30	14,466	1,943	18,834	2,421	1,130	38,794	June 24 - June 30	212

TOTALS: 59,463 7,665 76,606 9,326 4,394 157,454 TOTALS: 931 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
June 3 - June 9	4,239	399	5,697	70	72	10,477	June 3 - June 9	3
June 10 - June 16	3,456	359	5,084	57	44	9,000	June 10 - June 16	4
June 17 - June 23	3,763	369	5,281	59	47	9,519	June 17 - June 23	3
June 24 - June 30	3,152	375	4,982	56	57	8,622	June 24 - June 30	2

TOTALS: 14,610 1,502 21,044 242 220 37,618 TOTALS: 12 0 0 0 0 0 0

Call Center Summary Report						Online QLEs
Telephone Stats	June 3 - June 9	June 10 - June 16	June 17 - June 23	June 24 - June 30	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	4,030	3,909	3,725	4,185	15,849	June 3 - June 9	629
						June 10 - June 16	660
						June 17 - June 23	556
Average Handle Time	7:53	7:36	7:21	8:08		June 24 - June 30	652

						TOTALS:	2,497	0	0	0	0	0	0
Email Response Stats	June 3 - June 9	June 10 - June 16	June 17 - June 23	June 24 - June 30	Month to Date TOTALS
Number of Evaluations
Average Score
Responses <48 hrs
Webs Received	342	296	414	278	1,330

May 2019 2020 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
May 6 - May 12	426,655	23,909	450,564	May 6 - May 12	39
May 13- May 19	433,082	23,952	457,034	May 13- May 19	28
May 20 - May 26	434,578	23,875	458,453	May 20 - May 26	25
May 27 - June 2	389,567	34,817	424,384	May 27 - June 2	20

TOTALS: 1,683,882 106,553 1,790,435 TOTALS: 112

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
May 6 - May 12	15,544	2,074	20,546	2,375	1,212	41,751	May 6 - May 12	245
May 13- May 19	14,680	2,038	18,853	2,191	1,195	38,957	May 13- May 19	232
May 20 - May 26	15,979	2,079	19,648	2,226	1,154	41,086	May 20 - May 26	283
May 27 - June 2	13,329	1,615	16,986	1,973	935	34,838	May 27 - June 2	219

TOTALS: 59,532 7,806 76,033 8,765 4,496 156,632 TOTALS: 979

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
May 6 - May 12	4,085	295	5,184	90	63	9,717	May 6 - May 12	4
May 13- May 19	2,942	283	4,120	44	83	7,472	May 13- May 19	8
May 20 - May 26	3,326	326	4,450	73	55	8,230	May 20 - May 26	2
May 27 - June 2	2,553	224	3,582	36	34	6,429	May 27 - June 2	3

TOTALS: 12,906 1,128 17,336 243 235 31,848 TOTALS: 17

Call Center Summary Report						Online QLEs
Telephone Stats	May 6 - May 12	May 13- May 19	May 20 - May 26	May 27 - June 2	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	4,475	4,046	3,961	3,985	16,467	May 6 - May 12	585
						May 13- May 19	593
						May 20 - May 26	506
Average Handle Time	7:05	7:10	7:55	7:35		May 27 - June 2	649

						TOTALS:	2,333
Email Response Stats	May 6 - May 12	May 13- May 19	May 20 - May 26	May 27 - June 2	Month to Date TOTALS

Webs Received 553 341 365 305 1,564

April 2019 2019 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
April 1 - April 7	449,600	37,156	486,756	April 1 - April 7	18
April 8 - April 14	474,847	34,837	509,684	April 8 - April 14	40
April 15 - April 21	440,060	31,837	471,964	April 15 - April 21	24
April 22 - April 28	438,091	31,189	469,280	April 22 - April 28	18
April 29 - May 5	439,301	38,419	477,720	April 29 - May 5	22

TOTALS: 2,241,899 173,438 2,415,337 TOTALS: 122

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
April 1 - April 7	18,994	2,426	28,729	2,668	1,379	54,196	April 1 - April 7
April 8 - April 14	20,491	2,969	31,605	2,696	1,423	59,184	April 8 - April 14
April 15 - April 21	20,810	3,349	33,442	2,723	1,466	61,790	April 15 - April 21
April 22 - April 28	22,840	3,512	37,484	2,699	1,651	68,186	April 22 - April 28
April 29 - May 5	25,293	4,585	52,804	2,961	1,774	87,417	April 29 - May 5

TOTALS: 108,428 16,841 184,064 13,747 7,693 330,773 TOTALS:

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
April 1 - April 7	3,948	419	6,757	58	63	11,245	April 1 - April 7	2
April 8 - April 14	4,158	502	7,205	57	71	11,993	April 8 - April 14	13
April 15 - April 21	3,108	355	5,260	51	68	8,842	April 15 - April 21	8
April 22 - April 28	3,849	388	6,095	78	91	10,501	April 22 - April 28	1
April 29 - May 5	3,552	503	7,233	64	76	11,428	April 29 - May 5	2

TOTALS: 18,615 2,167 32,550 308 369 54,009 TOTALS: 26

Call Center Summary Report							Online QLEs
Telephone Stats	April 1 - April 7	April 8 - April 14	April 15 - April 21	April 22 - April 28	April 29 - May 5	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	7,160	7,824	6,810	7,009	9,390	38,193	April 1 - April 7	787
							April 8 - April 14	769
							April 15 - April 21	676
Average Handle Time	6:47	6:29	7:04	7:26	7:29		April 22 - April 28	645
							April 29 - May 5	781

							TOTALS:	3,658
Email Response Stats	April 1 - April 7	April 8 - April 14	April 15 - April 21	April 22 - April 28	April 29 - May 5	Month to Date TOTALS

Webs Received 594 713 616 569 738 3,230

March 2019 2019 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
March 4 - March 10	469,594	26,480	496,074	March 4 - March 10	18
March 11 - March 17	469,374	30,146	499,520	March 11 - March 17	29
March 18 - March 24	449,276	31,665	480,941	March 18 - March 24	26
March 25 - March 31	444,087	30,881	474,968	March 25 - March 31	47

TOTALS: 1,832,331 119,172 1,951,503 TOTALS: 120

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
March 4 - March 10	22,412	3,022	29,706	2,574	1,352	59,066	March 4 - March 10	367
March 11 - March 17	19,830	2,773	28,337	2,487	1,280	54,707	March 11 - March 17	332
March 18 - March 24	19,883	2,921	27,908	2,523	1,419	54,654	March 18 - March 24	335
March 25 - March 31	20,387	3,302	29,497	2,483	1,509	57,178	March 25 - March 31	335

TOTALS: 82,512 12,018 115,448 10,067 5,560 225,605 TOTALS: 1,369

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
March 4 - March 10	5,005	483	8,247	84	106	13,925	March 4 - March 10	4
March 11 - March 17	3,797	413	6,070	78	92	10,450	March 11 - March 17	4
March 18 - March 24	3,128	374	5,102	58	63	8,725	March 18 - March 24	8
March 25 - March 31	3,652	381	6,099	65	91	10,288	March 25 - March 31	12

TOTALS: 15,582 1,651 25,518 285 352 43,388 TOTALS: 28

Call Center Summary Report						Online QLEs
Telephone Stats	March 4 - March 10	March 11 - March 17	March 18 - March 24	March 25 - March 31	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	6,780	6,731	6,678	6,303	26,492	March 4 - March 10	706
						March 11 - March 17	694
						March 18 - March 24	695
Average Handle Time	6:59	7:02	7:03	7:06		March 25 - March 31	656

						TOTALS:	2,751
Email Response Stats	March 4 - March 10	March 11 - March 17	March 18 - March 24	March 25 - March 31	Month to Date TOTALS

Webs Received 700 536 600 582 2,418

February 2019 2019 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
February 4 - February 10	501,933	27,304	529,237	February 4 - February 10	33
February 11 - February 17	515,142	31,955	547,097	February 11 - February 17	45
February 18 - February 24	435,169	21,422	456,591	February 18 - February 24	25
February 25 - March 3	448,844	29,138	477,982	February 25 - March 3	24

TOTALS: 1,901,088 109,819 2,010,907 TOTALS: 127

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
February 4 - February 10	17,366	2,841	26,993	1,875	1,078	50,153	February 4 - February 10	369
February 11 - February 17	18,424	2,646	27,989	2,058	1,066	52,183	February 11 - February 17	346
February 18 - February 24	18,744	2,873	28,489	2,233	1,253	53,592	February 18 - February 24	313
February 25 - March 3	17,913	2,829	27,428	2,004	1,079	51,253	February 25 - March 3	340

TOTALS: 72,447 11,189 110,899 8,170 4,476 207,181 TOTALS: 1,368

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
February 4 - February 10	3,746	518	6,800	57	94	11,215	February 4 - February 10	14
February 11 - February 17	3,667	450	6,120	46	67	10,350	February 11 - February 17	23
February 18 - February 24	3,182	383	5,825	46	76	9,512	February 18 - February 24	11
February 25 - March 3	3,389	448	5,794	67	92	9,790	February 25 - March 3	9

TOTALS: 13,984 1,799 24,539 216 329 40,867 TOTALS: 57

Call Center Summary Report						Online QLEs
Telephone Stats	February 4 - February 10	February 11 - February 17	February 18 - February 24	February 25 - March 3	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	8,578	7,816	5,967	7,413	29,774	February 4 - February 10	938
						February 11 - February 17	898
						February 18 - February 24	734
Average Handle Time	6:46	6:52	7:20	7:16		February 25 - March 3	841

						TOTALS:	3,411
Email Response Stats	February 4 - February 10	February 11 - February 17	February 18 - February 24	February 25 - March 3	Month to Date TOTALS

Webs Received 1,292 670 626 735 3,323

January 2019 2019 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
January 7 - January 13	437,456	20,960	458,416	January 7 - January 13	31
January 14 - January 20	443,527	20,680	464,207	January 14 - January 20	28
January 21 - January 27	428,282	23,754	452,036	January 21 - January 27	38
January 28 - February 3	514,214	27,500	541,714	January 28 - February 3	52

TOTALS: 1,823,479 92,894 1,916,373 TOTALS: 149

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
January 7 - January 13	14,358	2,034	25,062	1,446	840	43,740	January 7 - January 13	278
January 14 - January 20	15,988	2,551	24,721	1,519	971	45,750	January 14 - January 20	312
January 21 - January 27	16,613	2,299	25,125	1,664	1,081	46,782	January 21 - January 27	298
January 28 - February 3	18,889	3,014	29,363	1,713	891	53,870	January 28 - February 3	366

TOTALS: 65,848 9,898 104,271 6,342 3,783 190,142 TOTALS: 1,254

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
January 7 - January 13	2,845	504	6,659	42	69	10,119	January 7 - January 13	9
January 14 - January 20	3,712	534	7,121	53	96	11,516	January 14 - January 20	11
January 21 - January 27	2,682	322	5,797	41	58	8,900	January 21 - January 27	26
January 28 - February 3	3,371	484	6,545	69	78	10,547	January 28 - February 3	20

TOTALS: 12,610 1,844 26,122 205 301 41,082 TOTALS: 66

Call Center Summary Report						Online QLEs
Telephone Stats	January 7 - January 13	January 14 - January 20	January 21 - January 27	January 28 - February 3	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	9,217	8,267	7,452	9,125	34,061	January 7 - January 13	1,493
						January 14 - January 20	1,199
						January 21 - January 27	1,057
Average Handle Time	6:41	6:35	6:34	6:32		January 28 - February 3	1,149

						TOTALS:	4,898
Email Response Stats	January 7 - January 13	January 14 - January 20	January 21 - January 27	January 28 - February 3	Month to Date TOTALS

Webs Received 615 909 707 854 3,085

December 2018 2018 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
December 3 - December 9	435,101	42,602	477,703	December 3 - December 9	15
December 10 - December 16	434,811	30,462	465,273	December 10 - December 16	14
December 17 - December 23	439,026	15,667	454,693	December 17 - December 23	19
December 24 - December 30	354,469	14,470	368,939	December 24 - December 30	11
December 31 -January 6	216,636	15,005	231,641	December 31 -January 6	19

TOTALS: 1,880,043 118,206 1,998,249 TOTALS: 78

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
December 3 - December 9	11,701	2,106	27,622	1,336	825	43,590	December 3 - December 9	294
December 10 - December 16	12,909	2,829	31,999	1,337	943	50,017	December 10 - December 16	343
December 17 - December 23	11,712	2,962	25,374	1,192	875	42,115	December 17 - December 23	327
December 24 - December 30	10,125	1,685	21,541	1,024	624	34,999	December 24 - December 30	237
December 31 -January 6	10,104	2,041	20,651	890	762	34,448	December 31 -January 6	294

TOTALS: 56,551 11,623 127,187 5,779 4,029 205,169 TOTALS: 1,495

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
December 3 - December 9	3,126	552	7,577	56	77	11,388	December 3 - December 9	9
December 10 - December 16	3,065	508	8,065	25	61	11,724	December 10 - December 16	5
December 17 - December 23	3,024	546	6,435	52	65	10,122	December 17 - December 23	11
December 24 - December 30	1,630	229	3,522	26	38	5,445	December 24 - December 30	4
December 31 -January 6	2,567	354	6,026	56	48	9,051	December 31 -January 6	15

TOTALS: 13,412 2,189 31,625 215 289 47,730 TOTALS: 44

Call Center Summary Report							Online QLEs
Telephone Stats	December 3 - December 9	December 10 - December 16	December 17 - December 23	December 24 - December 30	December 31 - January 6	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	22,366	23,695	6,306	4,207	6,395	62,969	December 3 - December 9	N/A
							December 10 - December 16	N/A
							December 17 - December 23	N/A
Average Handle Time	8:19	8:33	7:42	7:45	7:10		December 24 - December 30	N/A
							December 31 -January 6	1,047

							TOTALS:	1,047
Email Response Stats	December 3 - December 9	December 10 - December 16	December 17 - December 23	December 24 - December 30	December 31 - January 6	Month to Date TOTALS

Webs Received 867 1,120 528 232 484 3,231

November 2018 2018 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
November 5 - November 11	419,317	23,743	443,060	November 5 - November 11	6
November 12 - November 18	428,122	32,054	460,176	November 12 - November 18	18
November 19 - November 25	357,603	23,833	381,436	November 19 - November 25	12
November 26 - December 2	382,884	31,824	414,708	November 26 - December 2	11

TOTALS: 1,587,926 111,454 1,699,380 TOTALS: 47

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
November 5 - November 11	8,050	2,038	16,990	1,316	716	29,110	November 5 - November 11	178
November 12 - November 18	10,008	1,948	21,234	1,357	716	35,263	November 12 - November 18	191
November 19 - November 25	8,159	1,684	18,022	1,155	731	29,751	November 19 - November 25	143
November 26 - December 2	10,838	2,339	24,885	1,318	825	40,205	November 26 - December 2	234

TOTALS: 37,055 8,009 81,131 5,146 2,988 134,329 TOTALS: 746

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
November 5 - November 11	2,899	429	5,672	49	72	9,121	November 5 - November 11	11
November 12 - November 18	2,419	356	5,544	38	34	8,391	November 12 - November 18	21
November 19 - November 25	2,135	325	4,890	40	39	7,429	November 19 - November 25	5
November 26 - December 2	2,527	362	6,433	30	54	9,406	November 26 - December 2	6

TOTALS: 9,980 1,472 22,539 157 199 34,347 TOTALS: 43

Call Center Summary Report						Online QLEs
Telephone Stats	November 5 - November 11	November 12 - November 18	November 19 - November 25	November 26 - December 2	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	5,141	11,175	9,137	14,787	40,240	November 5 - November 11	N/A
						November 12 - November 18	N/A
						November 19 - November 25	N/A
Average Handle Time	6:37	8:17	8:09	8:16		November 26 - December 2	N/A

						TOTALS:	0
Email Response Stats	November 5 - November 11	November 12 - November 18	November 19 - November 25	November 26 - December 2	Month to Date TOTALS

Webs Received	402	703	640	739	2,484
					2,484

October 2018 2018 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
October 1 - October 7	407,282	18,901	426,183	October 1 - October 7	5
October 8 - October 14	418,303	18,417	436,720	October 8 - October 14	17
October 15 - October 21	395,803	21,532	417,335	October 15 - October 21	13
October 22 - October 28	411,579	20,935	432,514	October 22 - October 28	14
October 29 - November 4	408,630	21,555	430,185	October 29 - November 4	7

TOTALS: 2,041,597 101,340 2,142,937 TOTALS: 56

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
October 1 - October 7	7,206	1,763	15,290	1,177	739	26,175	October 1 - October 7	149
October 8 - October 14	8,289	1,604	16,243	1,294	771	28,201	October 8 - October 14	143
October 15 - October 21	7,505	2,034	17,124	1,063	811	28,537	October 15 - October 21	148
October 22 - October 28	7,929	1,934	16,887	1,110	735	28,595	October 22 - October 28	153
October 29 - November 4	7,897	1,599	16,801	1,117	706	28,120	October 29 - November 4	144

TOTALS: 38,826 8,934 82,345 5,761 3,762 139,628 TOTALS: 737

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
October 1 - October 7	1,988	415	4,773	34	55	7,265	October 1 - October 7	5
October 8 - October 14	2,468	331	4,809	43	48	7,699	October 8 - October 14	19
October 15 - October 21	1,962	316	4,108	26	74	6,486	October 15 - October 21	21
October 22 - October 28	2,244	345	4,574	38	64	7,265	October 22 - October 28	15
October 29 - November 4	1,779	264	4,144	38	56	6,281	October 29 - November 4	7

TOTALS: 10,441 1,671 22,408 179 297 34,996 TOTALS: 67

Call Center Summary Report							Online QLEs
Telephone Stats	October 1 - October 7	October 8 - October 14	October 15 - October 21	October 22 - October 28	October 29 - November 4	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	3,276	3,243	3,596	3,913	4,105	18,133	October 1 - October 7	N/A
							October 8 - October 14	N/A
							October 15 - October 21	N/A
Average Handle Time	6:59	6:55	7:24	7:48	7:28		October 22 - October 28	N/A
							October 29 - November 4	N/A

							TOTALS:	0
Email Response Stats	October 1 - October 7	October 8 - October 14	October 15 - October 21	October 22 - October 28	October 29 - November 4	Month to Date TOTALS
						50

Webs Received	280	286	247	360	332	1,505
						1,505

September 2018 2018 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
September 3 - September 9	374,163	19,836	393,999	September 3 - September 9	14
September 10 - September 16	400,728	18,375	419,103	September 10 - September 16	13
September 17 - September 23	415,559	19,358	434,917	September 17 - September 23	15
September 24 - September 30	415,047	18,690	433,737	September 24 - September 30	15

TOTALS: 1,605,497 76,259 1,681,756 TOTALS: 57

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
September 3 - September 9	6,964	1,517	14,852	1,485	649	25,467	September 3 - September 9	113
September 10 - September 16	8,794	2,125	18,176	1,376	894	31,365	September 10 - September 16	148
September 17 - September 23	7,802	1,893	16,381	1,332	825	28,233	September 17 - September 23	94
September 24 - September 30	7,826	1,848	16,152	1,350	866	28,042	September 24 - September 30	131

TOTALS: 31,386 7,383 65,561 5,543 3,234 113,107 TOTALS: 486

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
September 3 - September 9	1,713	361	4,477	34	31	6,616	September 3 - September 9	2
September 10 - September 16	2,884	496	5,481	45	68	8,974	September 10 - September 16	4
September 17 - September 23	1,752	328	4,095	30	36	6,241	September 17 - September 23	5
September 24 - September 30	2,170	365	4,612	39	69	7,255	September 24 - September 30	8

TOTALS: 8,519 1,550 18,665 148 204 29,086 TOTALS: 19

Call Center Summary Report						Online QLEs
Telephone Stats	September 3 - September 9	September 10 - September 16	September 17 - September 23	September 24 - September 30	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	3,169	3,267	3,817	3,551	13,804	September 3 - September 9	483
						September 10 - September 16	528
						September 17 - September 23	569
Average Handle Time	7:27	7:17	6:59	6:51		September 24 - September 30	595

						TOTALS:	2,175
Email Response Stats	September 3 - September 9	September 10 - September 16	September 17 - September 23	September 24 - September 30	Month to Date TOTALS

Webs Received 234 262 341 265 1,102

August 2018 2018 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
August 6 - August 12	414,329	20,088	434,417	August 6 - August 12	27
August 13 - August 19	425,942	16,388	442,330	August 13 - August 19	15
August 20 - August 26	417,520	20,351	437,871	August 20 - August 26	18
August 27 - September 2	424,152	18,598	442,750	August 27 - September 2	16

TOTALS: 1,681,943 75,425 1,757,368 TOTALS: 76

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
August 6 - August 12	9,117	2,338	18,529	1,532	970	32,486	August 6 - August 12	166
August 13 - August 19	7,726	1,933	15,815	1,313	832	27,619	August 13 - August 19	135
August 20 - August 26	8,258	2,323	17,431	1,571	973	30,556	August 20 - August 26	181
August 27 - September 2	9,591	1,938	18,360	1,331	879	32,099	August 27 - September 2	151

TOTALS: 34,692 8,532 70,135 5,747 3,654 122,760 TOTALS: 633

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
August 6 - August 12	2,278	544	5,523	34	63	8,442	August 6 - August 12	13
August 13 - August 19	2,217	465	4,882	42	50	7,656	August 13 - August 19	5
August 20 - August 26	2,073	477	5,011	34	52	7,647	August 20 - August 26	4
August 27 - September 2	2,351	437	4,916	35	59	7,798	August 27 - September 2	6

TOTALS: 8,919 1,923 20,332 145 224 31,543 TOTALS: 28

Call Center Summary Report						Online QLEs
Telephone Stats	August 6 - August 12	August 13 - August 19	August 20 - August 26	August 27 - September 2	Month to Date TOTALS	Week of:	Total QLEs Received

Calls Received	3,634	3,362	3,585	3,295	13,876	August 6 - August 12	543
						August 13 - August 19	538
						August 20 - August 26	595
Average Handle Time	6:53	7:01	7:15	7:33		August 27 - September 2	483

						TOTALS:	2,159
Email Response Stats	August 6 - August 12	August 13 - August 19	August 20 - August 26	August 27 - September 2	Month to Date TOTALS

Webs Received 303 322 269 283 1,177

July 2018 2018 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK
July 2 - July 8	379,099	21,509	400,608	July 2 - July 8	18
July 9 - July 15	405,136	21,597	426,733	July 9 - July 15	36
July 16 - July 22	415,034	21,862	436,896	July 16 - July 22	8
July 23 - July 29	423,774	19,905	443,679	July 23 - July 29	24
July 30 - August 5	430,076	21,839	451,915	July 30 - August 5	17

TOTALS: 2,053,119 106,712 2,159,831 TOTALS: 103

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
July 2 - July 8	8,554	2,089	16,974	1,407	855	29,879	July 2 - July 8	95
July 9 - July 15	9,557	2,458	19,199	1,622	966	33,802	July 9 - July 15	131
July 16 - July 22	9,502	2,026	19,064	1,511	1,002	33,105	July 16 - July 22	134
July 23 - July 29	9,143	2,654	19,164	1,388	953	33,302	July 23 - July 29	138
July 30 - August 5	9,400	2,246	19,264	1,472	928	33,310	July 30 - August 5	163

TOTALS: 46,156 11,473 93,665 7,400 4,704 163,398 TOTALS: 661

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK
July 2 - July 8	2,459	581	5,737	24	58	8,859	July 2 - July 8	3
July 9 - July 15	2,205	491	5,623	35	65	8,419	July 9 - July 15	20

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File details come from the government source that posted it. Updated Apr 24, 2020.