24109 Concert Hall Ticketing Service Addendum 1.pdf
PDF 85 KB Posted
- Attached to
- Concert Hall Ticketing Service
- Solicitation number
- 24109
- Issued by
- La Plata County, Colorado
About this file
This document is Addendum #1 for the Fort Lewis College Concert Hall Ticket Service Project (Project No. 24109), issued on March 13, 2024, which provides detailed supplemental information for potential bidders. The addendum includes responses to seven key questions about the college's current ticketing operations, aimed at helping vendors prepare comprehensive proposals for a ticketing management system contract. The college is seeking a vendor for a minimum three-year contract with options for two additional one-year renewals.
The addendum reveals critical operational details about Fort Lewis College's current ticketing environment, including historical ticket sales data, pricing structures, and technical requirements. The college currently has 73,451 customer accounts and sells approximately 17,735 to 37,272 tickets annually, with an average ticket price of $40. Current ticketing fees are $1 per online ticket, $0.10 per phone/in-person ticket, and fees are built into ticket prices up to $4 per ticket. The college requires at least 3 thermal printers and 6 handheld barcode readers, currently uses BOCA Lemur Printers and iPads for ticket management, and wants to preserve account data from at least 2019, which would involve migrating approximately 21,500 accounts to a new system.
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| File | Type | Posted |
|---|---|---|
| 24109 FLC Concert Hall Ticketing Serive.pdf |
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Purchasing & Contracts
1000 Rim Drive
(970) 247-7546
Fort Lewis College
Project No. 24109– Concert Hall Ticket Service
March 13, 2024
ADDENDUM #1
The following shall become as fully a part of the above-named Invitation for Bids as if therein included and shall take full and complete preference over anything therein contained to the contrary.
Acknowledgment: Each Bidder shall acknowledge receipt of this Addendum in their Bid package.
Each firm, contractor or subcontractor shall be responsible for reading each item in this Addendum to ascertain to what extent and in what manner it affects the work in which they are interested.
Modifications/Additions to the Contract Documents: The following information includes changes, clarification, and additions to the Invitation for Bids. This information shall supersede any information included in the original Bid Documents.
Question 1: Please provide historical data around the previous 2 years of ticket sales for the college. Please include annual totals for: -Online Tickets Sold -Offline/ Box Office Tickets Sold -Season Subscriptions Sold -Comp/Zero Dollar/
Free Tickets
Answer:
Current Season:
Online Ticket Sales: 17,735 (80.57% of Sales)
Box Office and Phone Line Ticket Sales: 2,552 (11.59% of Sales)
Season Packages Sold: 437
Comp/Zero Dollar Tickets: 1,726 (7.84%)
2022-2023 Season:
Online Ticket Sales: 37,272 (75.83% of Sales)
Box Office and Phone Line Ticket Sales: 7,256 (14.76% of Sales)
Season Packages Sold: 430
Comp/Zero Dollar Tickets: 4,626 (9.41%)
2021-2022 Season:
Online Ticket Sales: 13,832 (71.39% of Sales) Box Office and Phone Line Ticket Sales: 3,212 (16.58% of Sales)
Season Packages Sold: 362
Comp/Zero Dollar Tickets: 2,330 (12.03%)
Question 2: Please provide average ticket price for Concert Hall tickets.
Answer:
Average Price for CCH productions: $40
Question 3: Please provide quantity and type of new equipment needed. -Thermal Ticket Printers? -Wireless Handheld
Barcode Readers? -Other?
Require at least 3 Thermal Printers / 6 Handheld Barcode Readers
Question 4: If the Concert Hall currently owns thermal ticket printers or ticket barcode scanners, please provide make/model so we may check compatibility. -Thermal Ticket Printers -Wired/Wireless Barcode Readers -Other?
Currently Using: BOCA Lemur Printers / iPads and App Store based software for barcode reading
Question 5: In order for us to prepare a proposal to meet the college's needs, we need to better understand the scope of your business. Will you please provide the following info for consideration? Number of ticketed events annually
Average ticket price Annual tickets distributed via Online/App Annual paid tickets distributed via the box office Annual complimentary distributed via the box office Current online fees (per ticket) Current online fees (per order)
Answer:
Current Fees Paid to Ticketing Company:
$1 fee per ticket sold online
$0.10 fee per ticket sold by phone and in-person
$0 fee on comp/free tickets
Season Packages: $1 for the Package Event, and $0.25 for each event within the package.
Current Fees Applied to Customer Orders:
Fees are built into the price of each ticket; Vary in price to no more than $4 per ticket.
Question 6: What box office hardware do you require from your ticketing vendor? (please provide quantities for each)
Do you currently scan at your venue? How many scanners do you require from your ticketing vendor? Do you currently distribute mobile tickets via print at home, qr code, token?
Currently scan all tickets for guests. Guests have the option of:
1. Bringing printouts from home
2. Using a QR code on a mobile device
3. Requesting a thermal printed ticket at the box office which has a QR code on it.
4. Can manually be scanned in without a ticket or print out in hand.
Question 7: What is your current Database Size (number of accounts)? How many years of historical data would you be looking to bring over to your new database?
Current Database Size: 73,451 Accounts
Would like to save data from at least 2019; Would be around 21,500 accounts.
End of Addendum
File details come from the government source that posted it. Updated .