24-101-RFP_Compliance-Expertise_Matrix.xlsx

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24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

a) RESEARCH:The Consultant must conduct directed research on technologies and their uses or potential uses, and document the findings and conclusions; commercial products (hardware, firmware, and software) and services that incorporate those technologies, including fit for purpose, limitations, issues, and probable total cost of ownership; and related government and industry standards and best practices, methods, regulations, and policies. The Consultant must plan, execute, monitor, and document discoveries and conclusions from hands-on evaluations and demonstrations of services and products to determine the probable fit for the intended purpose or to determine compliance with pre qualification requirements. Such evaluations and demonstrations must be performed in Consultant laboratories, independent laboratories, Aviation Authority IT laboratories, or specific circumstances, in product source laboratories in a structured, controlled, and monitored environment.

b) CONCEPTS DEVELOPMENT: The Consultant must develop and document solution options to meet the needs (e.g., functional, performance and interface requirements) of the enterprise at a conceptual level, but sufficient to describe possible commercial product and service components, custom designed and developed components, their inter-relationships, and an allocation of requirements to those components. Solution options and risks must also be defined.

c) BUSINESS CASE DEVELOPMENT: The Consultant must develop and document a business case for each concept chosen for additional consideration to include: business impact assessment; technical infrastructure impact assessment, including impacts due to fail-operational and cyber-security requirements; risks assessment; credible implementation timeline; cost-benefits assessment that must address both direct and indirect project costs and benefits (including Return-On-Investment (ROI), Internal Rate-of-Return (IRR), and intangible benefits).

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

1) The Aviation Authority Personnel only.

2) The Aviation Authority and Consultant Personnel.

3) Consultant Personnel only.

4) Competition among Consultants

5) Competition among Non-Consultants

Factors to be considered in establishing the preferred approach include but are not limited to the resources the Aviation Authority or the Consultant can allocate to the effort at the time needed and dollar thresholds defined elsewhere. The services the Consultant must provide during the design, development and test phase for each approach are delineated in subsequent paragraphs.

1) The Aviation Authority's Personnel Only: Provide assistance on an as needed basis.

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

3) Consultant Personnel Only: The Consultant must submit a proposal to provide qualified personnel to perform the services described above in (2) in an independent, Consultant-responsible manner.

4) Competition among Consultants: Two (2) or more Consultants must respond to an Aviation Authority request for proposal based on the functional, performance and interface requirements listed above in option two (2). The selected consultant must also perform the services described above in option two (2) in an independent, Consultant-responsible manner.

NOTE: In reference to option (3) and (4) above the role of the Aviation Authority will be one (1) of a client; primarily in a review and approval role.

5) Competition among Non-Consultants: In cases of open competition from the consultants are excluded the chosen Consultant must prepare or assist the Aviation Authority in the preparation of all documents required for the open competition and provide professional advice.

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

f) PROJECT MANAGEMENT (PM) AND OWNER AUTHORIZED REPRESENTATION (OAR): The Consultant must be able to provide qualified personnel for PM and OAR services for IT projects or for IT portions of non-IT projects. These services include but are not limited to monitoring and reporting on compliance with resource allocations, schedules, technical and business issues and partner issues, and assistance in resolution of issues.

g) RESOURCE ACQUISITION: The Consultant must provide qualified personnel to assist in development of statements of need, rationale and methods for acquiring IT resources (e.g., facilities, systems, equipment, funds, personnel) needed to meet IT demands and commitments for services. Personnel acquisition assistance would include preparation of job descriptions and postings, review of resumes, interviews to validate qualifications, and support as requested during in-person interviews.

h) MAINTENANCE: The Consultant must be able to provide qualified personnel to assist in the operation of in-place systems, subsystems and applications, including but not limited to the installation and testing of software and firmware patches and releases, software and firmware version control, preventive and corrective hardware and software maintenance, and removal and repair or replacement of hardware. These in-place systems, subsystems and applications include but are not limited to the major items identified in Section 2.3 (Current Commercial Products) below.

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

j) PLANNING: The Consultant must be able to provide qualified personnel to create and update: IT Master Plans and Roadmaps; IT inputs to Airport Strategic, Master, and Improvement Plans; IT inputs to Facilities, Systems and Equipment Integration and Test Plans; and all other plans that require IT input.

k) POLICIES AND PROCEDURES: The Consultant must provide qualified personnel to: draft and revise policies and procedures related to the services described within this document, monitor standards development, and monitor appropriate adoption of these items into policies, procedures and products.

l) DISASTER RECOVERY AND BUSINESS CONTINUITY: The Consultant must provide personnel to assist in the development, updating and testing of requirements for the Aviation Authority’s Disaster Recovery Plan and BCP components. This expertise will extend to those applications used to track plan components and should include experience with NFPA 1600, ISO 24762, and current techniques for disaster recovery and business continuity planning.

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

n) RELATED SERVICES: Due to the rate of change in technologies, products and services, it is not possible to delineate each service that could be required during the term of the Agreement, including services that could be introduced during the term. The Consultant must be able to respond to change and describe their approach to maintaining or acquiring the expertise needed. The intent is to include such changes and introductions in services in the scope of this Agreement.

2.2 Technologies The term Technologies means the science and the hardware and software systems, equipment and components that incorporate the technologies.

a) Wireless technologies including both licensed and unlicensed bands for use in customer service, passenger processing, way finding, advertising, location-based services, queue management, network infrastructure redundancy, operations and airfield management, and other functions as needed.

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

c.) Digital media content development including live data interfaces and interactive experiences displayed across variable digital canvas sizes.

d.) Unified Communications technologies including but not limited to MS Exchange, MS Teams, video conferencing, Presence Services, language translation, digital messaging, remote agent information kiosk, and IP-PBX systems.

e.) Airport information management technologies for airport operational management, reporting, and planning including but not limited to: airport operations and safety compliance, airport resource allocation and management, and airline flight information interfacing and displays.

f.) Content and records management technologies for the storage, distribution and collaboration of documents along with related process automation via business process applications.

g.) Parking technologies for revenue control, parking space monitoring, parking guidance, parking reservations, and method of payment.

h.) Mobile technologies for customer service, airport operations, and other purposes.

i.) Application development technologies for: Microsoft, Oracle, Web, iOS, Android and Angular platforms.

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

REQUIREMENTS EXPERIENCE

j.) Business intelligence technologies providing: real-time situational awareness for operations; near real-time operations performance and financial management; operations simulation and monitoring; historical trend and predictive analysis using various reporting, data warehouse, data lakes, big data and data science tools.

k.) IT systems and equipment monitoring and management technologies providing: proactive notification of risks and faults, security threats, automated resolution of potential faults, notification and reporting of system performance.

l.) Building Information Management (BIM) system technologies including but not limited to: generation and management of 3D digital representations and modeling of physical and functional characteristics of a facility.

m.) Geospatial technologies, including GIS, CAD, BIM and GPS for AC150 compliance, rates and charges, campus addressing, various map book creation, collaboration and distribution of maps and data both via intra and extranet architectures.

n) Information security processes, technologies, systems, and applications including but not limited to: monitoring / management of firewalls, intrusion prevention, vulnerability management and penetration testing, and compliance with Payment Card Industry (PCI) requirements and other security and privacy standards. Provide services to develop, implement, and enforce security policy.

o.) Building automation and management system technologies for monitoring, management, and performance reporting for: elevators/escalators, UPS and generators, fire detection and alarm systems, HVAC, low voltage and electrical systems, lighting control, and other technologies as needed.

24-101 IT: CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

q.) Airport trunk radio technologies and systems.

r.) Passenger and baggage processing technologies including: self-service baggage check and boarding control, baggage tracking, rebooking, biometric identification, passenger movement sensors, and others as processing technologies evolve and are adopted.

s.) Patron loyalty program technologies to enhance customer services to frequent parkers, frequent shoppers, and other repeat customers.

t.) Point-of-sale technologies and integration.

u.) Computer-based training technologies.

v.) Asset life cycle management technologies for facilities, systems, equipment, and software.

w.) System and data integrations using Service Orientated Architecture (SOA), Application Programmable Interface (API) Technologies, and Airport Application centric Point to Point interfaces following IATA and ACI best practices that include but are not limited to: Oracle SOA Suite, API management solutions, REST, SOAP, XML, and JSON.

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

3. Current Commercial Products in Use by the Authority

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX

24-101: IT CONSULTING SERVICES

SUPPLEMENTAL INFORMATION MATRIX