23Q0015-draftPWS-3030123.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive

Alexandria, VA 22350

13 Feb 23 1

Seat Licenses for AP® Computer Science A

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year (SY) 2022-23, the Department of Defense Education Activity (DoDEA) will provide PK-12 instruction to approximately 67,000 dependents of military and civilian employees. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain and Italy. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

1.1.2 DoDEA’s fully accredited Virtual High School (DVHS) has teaching hubs in each DoDEA region.

DoDEA’s 13,600 high school students are encouraged to take at least one DVHS course. Many students take more than one course. Almost all DVHS students are dual-enrolled in a DoDEA brick-and-mortar high school. A small number, who were formerly DoDEA students and are completing a course/series that is not offered at the non-DoDEA school in which they are now enrolled, are also taking DVHS courses.

1.1.3 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS), College and Career Ready Standards for World Languages (CCRSWL), College, Career, and Civic Life (C3) Framework for Social Studies State Standards, and Society for Health and Physical Education Standards (SHAPE AMERICA). DoDEA has also adopted the International Society for Technology in Education (ISTE) Standards for Students.

1.2 Background

DoDEA’s DVHS has grown in both the number of courses offered and in the number of students served each year of its existence. To provide instruction, DVHS educators teach the courses primarily using curriculum resources (seat licenses) provided by contractors. DoDEA awarded a contract for AP® Computer Science A in 2011 but has no current contract for this requirement.

1.3 Scope of Work

DoDEA requires commercial off-the-shelf (COTS) seat-based licenses for an estimated 120 seat licenses per year. The course shall be taught by DoDEA teachers. DoDEA also requires 1-2 hours of professional learning on the courseware functionality and instructional materials. DoDEA expects to make one award. The course shall possess the following characteristics:

1) Be equivalent to a year-long or two-semester unit.

2) Be accessible via Single Sign On (SSO) via DoDEA’s learning management system (LMS).

3) Be vendor-hosted and delivered to students via DoDEA’s LMS or hosted on DoDEA’s LMS.

4) Have rolling start dates. Note: Rolling dates are necessary to accommodate the different school year calendars of our US and overseas schools.

2.0 Requirements

2.1 Seat Licenses: The objective is to provide commercial off-the-shelf (COTS) seat-based licenses and related resources/support for AP® Computer Science A.

The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not all inclusive. The Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach.

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Supporting Tasks

2.2 Task 1, Course Requirements: The Contractor shall:

2.2.1 Overview: Provide commercial off-the-shelf (COTS) seat-based licenses and related resources/ support for AP® Computer Science A. Offer the course with modules or units equivalent to two semesters (1.0 unit). Note: DoDEA cannot accept courses that use Flash software.

2.2.2 Accreditation: Be accredited by a nationally recognized school accreditation organization such as Middle States Association of Schools and Colleges (MSA), New England Association of Schools and Colleges (NEASC), Western Association of Schools and Colleges (WASC), and Cognia (formerly Advanced), the parent organization of three major accreditation agencies which includes the North Central Association Commission on Accreditation and School Improvement (NC A CASI), Northwest Accreditation Commission (NWAC), and Southern Association of Colleges and Schools and Council on Accreditation and School Improvement (SACS CASI). AP® Courses:

Be College Board-approved.

2.2.3 Design: Provide comprehensive online course content and formative and summative assessments, including answer keys and teacher resources. Note: DoDEA will provide the instructor.

2.2.3.1 Offer the AP®-approved course with goals and objectives that are (1) clearly stated, observable, measurable, and achievable, (2) compatible with DoDEA learning standards and objectives, and (3) aligned to AP® standards, which are found at the following URL:

http://apcentral.collegeboard.com/home.

2.2.3.2 Offer a course that (1) is student-centered, (2) has embedded strategies to differentiate instruction for varying levels of student readiness and interest, (3) emphasizes college-and-career-readiness skills such as information literacy, global awareness, and (4) applies technology and digital media strategically as an integral component of the curriculum.

2.2.3.3 Offer a course that provides (1) opportunities for appropriate instructor-student, student-student, and student-content interaction to foster critical thinking as well as mastery and application of the material; (2) appropriate readability levels, written language and mathematical requirements, wherever applicable, for all content-related topics, readings, activities, and assessments; and (3) authentic background information and real-world applications that enrich course content.

2.2.3.4 Offer a course that possesses the following:

1) Course overview, syllabus, scope and sequence.

2) Course requirements consistent with stated courses goals, representative of the scope of the course.

3) Lesson overview, content and activities, assignments, and assessments in each lesson to provide multiple learning opportunities for students to master content.

4) Content and assignments of sufficient rigor, depth, and breadth to prepare students to master the content and, for the AP® courses, to score well on the AP® exam.

5) Objectives, content, and assessments that are aligned to DoDEA standards or, for the AP® courses, the College Board’s standards.

6) All necessary orientation materials, textbooks, workbooks, lab books, or other materials needed for completion of the course. These may be available online or provided by the Contractor at no additional cost.

7) Instructor resources/notes, assessments, recommended rubrics, solution manuals, assignments, and answers/explanations.

8) Variety of audio, video and graphical media elements that are engaging and relate directly to topics covered.

9) Variety of learning activities that address multiple learning modalities such as interactive simulations, manipulatives, labs and writing online.

2.2.3.5 Offer the course during the school year and extended year (summer school), per DoDEA’s various school calendars, which vary by region.

2.2.3.6 Provide online curriculum and materials that (1) permit the DoDEA instructor to add activities and assessments to the course to extend learning opportunities and to differentiate when needed (2) permit the online instructor to modify the course in the following ways

13 Feb 23 3 re-order and un-publish (hide) units, lessons, activities, and assessments and (3) are evaluated regularly and updated periodically to ensure the course is relevant and current with the subject-matter standards and technology advances.

2.2.4 Assessment: Provide content assessment aligned to the content standards that do the following:

2.2.4.1 Assess students’ mastery of content, using both computer-scored and teacher-scored feedback that is appropriate to the assessment objectives.

2.2.4.2 Use formative and summative assessments to provide instructional feedback for students and teachers.

2.2.4.3 Enable teachers to adapt assessments to address students’ varying needs, including student accommodations.

2.2.4.4 Include answer keys, grading rubrics, and models to support use in the online classroom.

2.2.4.5 When assessments are delivered by the Contractor, there must be adequate methods to provide for academic integrity such as locking down the browser, random listing of test items, or use of multiple questions/items to measure similar content mastery.

2.2.5 Software/Tools

2.2.5.1 Ensure content-specific tools and software (1) make maximum use of the capabilities of the online environment, (2) make resources available by alternative means, e.g., central description documents, video, or other digital formats and (3) feature intuitive/user-friendly navigation.

2.2.5.2 Ensure content and software delivery incorporates either unique numbering or naming identifiers for content, assignments and assessments or provides a mechanism allowing DoDEA to customize the numbering or naming of curriculum components.

2.2.6 Delivery of Digital and Print Resources

2.2.6.1 Deliver web-based materials (such as access codes) three days after receipt of delivery order.

2.2.6.2 Ship print materials, if any, to the Americas by commercial carrier or by USPS and ship to Europe and the Pacific only by commercial carrier. Deliver print materials 30 calendar days after receipt of delivery orders for US sites and 45 calendar days after receipt of delivery orders for overseas sites. Note: Delivery orders include door-to-door addresses. Provide a digital Shipment Notification upon shipment of material that includes the following:

Contract number and delivery order number Contract line-item number (CLIN) indicating materials and quantities Date and destination of shipment Shipping carrier name and tracking number Estimated date of arrival of shipment and shipping slip (if applicable)

2.3 Task 2, Virtual Learning Environment (VLE)—The Contractor shall:

2.3.1 Provide courses designed to run in DoDEA’s LMS, which operates within our VLE.

2.3.2 Deliver curriculum in one or more of the following three formats:

1) Imported, hosted, and maintained by DoDEA.

2) Instructional content hosted externally by the Contractor accessible via DoDEA’s LMS with the assignments and assessments imported, hosted, and maintained in the LMS.

3) Integration through DoDEA’s LMS to the curriculum hosted by the Contractor.

2.3.3 Ensure course content meets the following specifications:

1) Conforms to the IMS Learning Global Consortium (IMS) content packaging specifications.

2) Uses imported content, if required, conforming to IMS content packaging specifications.

3) Has code that does not disable LMS features when content is used.

4) Requires single—not multiple—authentications to access content via DoDEA’s LMS.

5) Incorporate, where applicable, assessments that are IMS Test and Question Interoperability

(QTI)-conformant.

6) Uses content-hosted externally conforming to IMS Learning Tools Interoperability (LTI).

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2.3.4 Disclose any third-party program/software/application required by the proposed solution for every course. Note: Both the Contractor’s and the third-party programs/software/applications must meet the same technical requirements, such as single-sign on, Federal Risk and Authorization Management Program (FedRAMP) Level 2, etc. For additional information, see Technical Exhibit #1, 1.1.7.

2.4 Task 3, Professional Learning—The Contractor shall:

2.4.1 Provide 1-2 hours of synchronous virtual professional learning that contains guidance and resources for course implementation. Provide digital modules and/or synchronous or asynchronous webinars, which shall help teachers use course tools and functions to manage and adjust the VLE to facilitate instruction including (1) strategies for using online activities and assessments and (2) ways to differentiate instruction.

2.4.2 Provide professional learning in a form that DoDEA can place on our LMS, i.e., either in the form of digital module(s) and/or synchronous webinar(s) that are recorded and archived.

1) If the digital module solution is selected, the Contractor shall adhere to Sharable Content Object Reference Model (SCORM) conformance, per http://www.adlnet.gov/scorm/.

2) If a webinar solution is utilized, the same information shall be delivered at three times corresponding to DoDEA’s regions—Americas, Europe, and Pacific.

2.5 Other Requirements—The Contractor shall:

2.5.1 Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.5.2 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attendance at face-to-face meetings, if any, shall be handled/paid for as stated in the contract.

2.5.2.1 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2.5.2.2 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.5.2.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA. The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Liaison and Alternate Liaison—The Contractor shall:

3.2.1 Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

3.2.2 Notify the COR in writing regarding any change in either the liaison’s role ten business days in advance of the change If the liaison or liaison alternate is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.3 Holidays and Hours of Operation

3.3.1 The liaison or alternate liaison shall be available during the hours of 0900 to 1500 Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The

13 Feb 23 5 following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.3.2 Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST.

3.4 Availability: The Contractor shall make all resources available for the life of the contract.

3.5 Copyright Dates: Provide the most recent copyright dated materials, but not earlier than 2013. The copyright preference applies only to student and teacher materials (for example, the student textbook, teacher’s editions, etc.). The copyright preference does not apply to material included as part of the Contractor’s collection (that is, articles, leveled readers, big books, assessments, pictures, problems included in a textbook or supplemental to the teacher or student text) but which was created by others prior to 2013.

3.6 Anti-Bias, Diversity, and Inclusion—The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.7 Privacy—The Contractor shall:

3.7.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.7.2 Contractor Personnel: Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL: http://www.archives.gov/about/laws/privacy-act-1974.html.

3.7.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.7.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract option period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data in order for DoDEA to comply with DoD’s evolving privacy mandates.

3.8 Section 508 Compliance—Ensure Contractor resources, wherever applicable, meet the following requirements:

3.8.1 IT Requirement: Ensure all electronic hardware and software that is procured under this contract/ purchase order comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C.

794d) and the Architectural & Transportation Barriers Compliance Board Electronic Information Technology (EIT) Accessibility Standards (36 CFR part 1194). See http://www.section508.gov for more information.

3.8.2 Deliverable Requirement: Ensure the following occur:

Outputs/deliverables do not adversely affect accessibility features of existing EIT technologies.

EIT related to the requirements of the contract are accessible to people with disabilities, per 29

U.S.C 794(d).

Outputs/deliverables including functional performance, information, documentation, and support requirements are considered. Standards from 36 CFR Part 1194 Subpart B-D apply to this acquisition.

3.9 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following formats:

Digital Accessible Information System/National Instructional Materials Accessibility Standard (NIMAS) with cascading style sheet HyperText Markup Language (HTML) Portable Document Format (PDF), (unlocked, embedded fonts, single page)

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Rich Text Format (RTF)/Word document

3.10 Sharable Content Object Reference Model® (SCORM®) Compliance: Provide SCORM®-compliant digital modules. Note: Department of Defense Instruction (DoDI) 1322.26 mandates digital modules be developed in compliance with the latest possible version of SCORM®, which may be found at the following URL:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017-10- 05-073235-400.

3.11 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note:

The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

4 Government-Furnished Resources

None

5 Contract Deliverables

Milestone/Deliverable Word / Excel

Digital Copies PWS Planned

Frequency

Course Requirements Yes Yes 2.2 Delivery orders sent out each semester Access to web-based resources 24/7/365 except for scheduled downtimes

Virtual Learning Environment Yes Yes 2.3 Ongoing after initial delivery order

Professional Learning Yes Yes 2.4 Access to web-based professional learning 24/7/365 except for scheduled downtimes after receipt of initial delivery order

Technical Support Yes Yes 2.5.1 Ongoing after initial delivery order

6 Acronyms and Definitions

DFARS Defense Federal Acquisition Regulation Supplement FAR Federal Acquisition Regulations PA/PII Privacy Act/Personally Identifiable Information

Contract Line-Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment.

The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have the authority to obligate (i.e., bind) the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Deliverable – Usually physically delivered items but may include such items as digital documents/reports.

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Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

7 Performance Requirement Summary

Performance Objective

Performance Standard AQL Inspection Method

Course Requirements

Task 1

100% compliance with the PWS

No more than one day per year of unscheduled downtime

COR inspection and stakeholder feedback

Virtual Learning Environment

Task 2

100% compliance with the PWS

No more than one day per year of unscheduled downtime

COR inspection and stakeholder feedback

Professional Learning Task 3

100% compliance with the PWS

No more than one day per year of unscheduled downtime

COR inspection and stakeholder feedback

Technical Support Task 4

100% compliance with the PWS

Acknowledge all requests within two hours of receipt. Resolve 90% in one business day. Resolve remaining 10% in five business days.

COR inspection and stakeholder feedback

Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet the Department of Defense (DoD) and DoDEA Cybersecurity requirements as defined below. Note: Software, cloud services and associated websites are rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software listed in the proposed solution.

1.1.3 Ensure on-premises software support post-installation integration of the necessary Security Technical Implementation Guides (STIG) for applicable systems and applications, including Microsoft Windows 10, Microsoft Windows Server 2016, Windows Server 2019, Microsoft Windows IIS, Apache, Oracle databases, and Microsoft SQL Server databases. Note: The application to obtain the STIG Viewer is found at https://public.cyber.mil/stigs/srg-stig-tools/, and the STIGs themselves may be downloaded from https://public.cyber.mil/stigs/downloads/.

1.1.4 Ensure its content accessible from the web is compatible with the following browser platforms: Google Chrome, and Edge. Ensure that any applicable STIGs are implemented.

1.1.5 Ensure on-premises software, which is subject to static and dynamic analysis testing, imposes no risk to DoDEA systems, users and/or data. Note: DoDEA assesses software products to ensure compatibility with existing system configurations and software, testing may also include reverse engineering analysis.

1.1.6 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components within 30 calendar days of written notification from DoDEA.

1.1.7 Be able to meet Federal Risk and Authorization Management Program (FedRAMP) I Level 2 standards for all proposed software/digital resources and ensure that any third-party resources that are part of its proposed solution also meet the FedRAMP Level 2 standard. For more information on FedRAMP, see the following URL: www.fedramp.gov. Participate, if required, in interviews and deep system architecture inspections. Note: Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the FedRAMP Internet Cloud vetting processes. Contractor participation/ cooperation is normally required to complete this process.

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1.2 System Requirements—The Contractor shall:

1.2.1 Provide, per Section 1.1 (above), any software installed and/or accessed in or by a DoDEA system, network whether stand-alone or web-based, is compatible with the standards cited herein.

1.2.2 Provide minimum desktop/server system technical specifications, available reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed product solution.

1.2.3 Provide software that is compatible with the following minimum baseline:

Specifications Minimum Memory 4 GB

Hard Drive 100 GB

Processor Intel® Core™ i5-8365U Processor 8th Generation (up to 4.1GHz, 6MB cache) equivalent or better (Must show benchmark/passmark scores)

Video Graphics Integrated Intel HD Graphics 620 (1920x1080) equivalent or better Operating System Windows 10

Browser Environment Chrome, Edge, Edge Chromium

1.2.4 Provide software that is completely functional on a standard DoDEA desktop without the need or requirement for administrative-level user rights and/or permissions or the requirement to use or insert external media to execute the software.

1.2.5 Provide software that does not require modifications to folder permissions while executing.

1.2.6 Provide, if applicable, software packages that support unattended installation methods used by enterprise software packaging and deployment systems. Note: DoDEA currently distributes software packages via Microsoft’s System Center Configuration Manager (SCCM). Older 16-bit software are automatically denied.

1.3 Data Management Requirements—The Contractor shall:

1.3.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces (APIs). The mechanism shall provide and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

1.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation; data interchange formats and schemas (XML/JSON); and/or data dictionaries for the purpose of mapping organizational student information system (SIS) data to the Contractor’s required input formats.

1.3.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

1.3.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity (i.e., region, district, school) upon a request in writing from the contracting officer’s representative (COR). Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, eight districts, 62 communities, and 160 schools, including the K-12 virtual school programs.

1.3.5 Participate in a technical meeting with DoDEA within ten business days after the award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

1.3.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoDEA’s Chief Information Security Officer (CISO).

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

1.5 Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

1.5.1 Comply with the same Federal law and DoD policies and guidance to which DoDEA is subject. These requirements include but are not limited to the cybersecurity requirements defined in the following documentation:

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DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the following URL:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

DoD Security Technical Implementation Guidance (STIG), found at the following URL:

https://public.cyber.mil/stigs/downloads/.

DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01 found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02- 26-101520-3004.5.2.

1.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoDEA in writing.

Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer (CIO) or designated official.

1.5.3 Protect DoDEA data against all cyberattacks, notifying DoDEA within 72 hours of an identified and confirmed intrusion.

1.5.4 Perform security incident investigations upon identification of an event or at the request of DoDEA.

1.5.5 Address all Information Assurance Vulnerability Messages (IAVM) within the defined timelines.

IAVM messages include IA Vulnerability Alerts (IAVA), IA Vulnerability Bulletins (IAVB), and Technical Advisories (TA).

1.5.6 User passwords must not be readable by anyone having access to the system.

1.5.7 Ensure any portion of its solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Public Law 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335. Note: If its solution does not involve Internet access by DoDEA students, please ensure the following are included:

1) Maintaining system security IAW the latest versions of the (1) DoD Cloud Computing Security

Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

2) Providing a solution robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

3) Ensuring Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the CISO or his/her designee.

1.6 Program and System Integration—The Contractor’s solution shall:

1.6.1 Provide Single Sign-On (SSO) Capabilities / Platform which accomplishes the following:

1) Integrates with an Industry Standard SSO login solution. (ClassLink, Google, Azure, etc.)

2) Supports Oauth 2.0, Security Assertions Markup Language (SAML) for integration with Azure, or

Google.

3) Authenticates using Azure Active Directory (AD) or Google AD.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum standards:

1) DoDEA’s information and data shall be secured in data center located in the United States.

2) The system, including its server(s) and network devices, shall be in an environmentally controlled and secure facility under controlled circumstances (e.g., authorized personnel access lists, ID cards, entry logs).

3) All Contractor personnel that have access to or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

4) All data transit shall be secured with Transport Layer Security (TLS) encryption.

5) All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

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1) Automated industry standard form of data integration using Representational State Transfer Application Program Interface (RESTful API), Learning Tools Interoperability (LTI), or Secure File Transfer Protocol (SFTP) data sets (ClassLink, OneRoster, etc.).

2) Encryption of DoDEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

3) Notification of DoDEA in writing within 72 hours of any changes made to corporate policies for data protection.

4) Use of only masked student data in a non-production environment.

5) Integration scheduling that meets DoDEA’s required timeframes.

6) Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

7) Support of SFTP capabilities using a single set of login credentials.

8) Provision of a single data set of DoDEA information. Note: The Contractor’s solution shall support

DoDEA at all levels: school, community, district, region, and HQ.

9) Maintenance of a backup and restore plan for DoDEA data in the event of a disaster.

10) Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

1) Allow user accounts to be created automatically based on a file provided by DoDEA either nightly or on another pre-determined scheduled feed.

2) Allow DoDEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

3) Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.

PERFORMANCE WORK STATEMENT