21T2500 Attachment Four FAP.pdf

FUNCTIONAL ASSESSMENT PLAN

(FAP)

VEHICLE EXHAUST AND MAINTENANCE

PWD Earle, Colts Neck, NJ

N40085-DXX-XXXX

FACILITY MANAGEMENT FAP

Assessment Levels (AL) Assessment Frequency (Freq)

A – Annually Q – Quarterly M – Once per month BW – Once every 13-16 days W – Once per week R – As required

Method of Assessment (MOA) PS – Periodic Sampling VCC – Validated Customer Comments UV – Unscheduled Visits CE – Customer’s Evaluation

AL1

Start assessment at this Level

AL2

Add this Level if Contractor performance for AL1 is Unsatisfactory

AL3

Add this Level if Contractor performance at AL1 or AL2 is Unsatisfactory

Note: Return to appropriate Assessment Level when performance improves.

Note: The first method listed in the MOA column below is the primary assessment method.

Spec Item Performance Objective Performance Standard MOA

Assessment Level Sample Size Freq

AL1 AL2 AL3 UOM

(total) Normal Reduced

3.1 Work Control

Perform work control to ensure Service Calls are properly received, identified, tracked, reported and completed in a timely manner.

Perform work control to ensure maintenance is tracked and completed in a timely manner.

Contractor provides a Monthly Report of Service (MRS)

Service Calls are properly received, identified, tracked, reported

Equipment maintenance is tracked IAW manufacturers recommendations

PAR is notified IAW Annex 1501000, paragraph 2.3

All maintenance and service calls are reported to the PAR on a monthly basis. (MRS)

PS

VCC

N/A facilities

10%

5%

M

Item Performance Objective Performance Standard MOA

Assessment Level Sample Size Freq

AL1 AL2 AL3 UOM

(total) Normal Reduced

3.2 Service Calls

Provide all resources required to complete Emergency Urgent and Routine Service Calls

All repairs are completed and equipment is restored to normal operation. Correct materials and repair methods are used.

Service Calls are performed on time IAW with the contract and industry standards.

R

3.2.1 Service Call Reception

The Contractor receives service calls while ensuring requests are properly received, identified and documented in a timely manner.

Contractors respond to Emergency Service Calls 24 hours per day, seven days per week.

Service Calls are only received from GDCIRs No more than one validated customer complaint per month.

3.2.2 Service Call Classification and

Response times

EMERGENCY CALLS

Responded to within 2 hours during normal business hours. 4 hours during all other times.

URGENT SERVICE CALLS

Responded to within 12 hours during normal business hours and 24 hours during all other times.

ROUTINE SERVICE CALLS

Responded to within two (2) business days after receipt. Calls are received and completed within specified times customer complaint per month

Item Performance Objective Performance Standard MOA

Assessment Level Sample Size Freq

AL1 AL2 AL3 UOM

(total) Normal Reduced

3.2.3 Service Call Requirements

Performed within standards and time limits based on the classification of the Service Call.

EMERGENCY SERVICE CALL

Arrest Emergency ASAP

URGENT SERVICE CALLS

Identify failure and perform required repairs as soon as possible.

ROUTINE SERVICE CALLS

Perform required repairs and or services to restore equipment to normal operation.

customer complaint per month

3.2.4 Customer Interface Service

Provide customer (i.e firemen) interface services to ensure work is properly managed and impact issues are properly coordinated with the Customer in a timely manner.

Contractor is receptive to customer issues

3.3 Maintenance

The Contractor shall maintain the Vehicle Exhaust extraction systems.

The systems will be fully functional and capable to meet their intended purpose

Maintenance performed per the manufacturer’s recommend-ations and contractor’s Maintenance Plan.

Maintenance is completed in a timely manner.

Unscheduled interruptions are minimized.

Vehicle Exhaust systems are operational 99.5 percent of the time per contract year.

Q

Item Performance Objective Performance Standard MOA

Assessment Level Sample Size Freq

AL1 AL2 AL3 UOM

(total) Normal Reduced

4 Non-recurring Work Non-recurring work is ordered in accordance with the ELINs in Section J. The exact locations, work to be accomplished, period of performance, and applicable CACs will be specified in each task order.

Refer to Non-recurring work ELINs for task listings, descriptions and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. Performance Standards for non-recurring work will be the same as those in Spec Item 3 where applicable.

MONTHLY PERFORMANCE ASSESSMENT SUMMARY

Contract #: N40085-XX-D-XXXX Installation/Site: NWS EARLE Annex/sub-annex: 1501000 Facility Management Month/Year:

Title AL1 AL2/AL3 VCC Safety QMS review

Item E M N E M N Pos Neg Issues # Samples A U

3.1 Work Control

3.2 Service Calls

3.2.1 Service Call Reception

3.2.2 Service Call Classification

and Response Times

3.2.3 Service Call Requirements

3.2.4 Customer Interface Service

3.3 Maintenance

4 Non-Recurring Work TO

Comments:

Recommended Actions:

Technical Ratings (mark using "X")

E VG S M U

Overall Technical Rating for Recurring Work

Overall Technical Rating for Non-Recurring Work

COR Signature: Date:

E = Standards Exceeded; M = Standards Met; N = Standards Not Met