21R0002 Dialogo PWS.pdf

PERFORMANCE WORK STATEMENT

DIALOGO DIGITAL MILITARY MAGAZINE

WEBSITE SUPPORT FOR

UNITED STATES SOUTHERN COMMAND

(USSOUTHCOM)

10 SEPTEMBER 2020

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Introduction: USSOUTHCOM requires the capability to engage foreign military audiences in the Caribbean and Latin America via the internet in order to convey command messaging to foreign military partners and conduct information and influence activities. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform support to the Diálogo Digital Military Magazine as defined in this PWS except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: USSOUTHCOM’s Dialogo Digital Military Magazine website leverages internet media and technologies to most effectively inform key foreign military audiences. It’s a cost effective influence platform that keeps us engaged at a far lower cost than deployments of U.S personnel and equipment. The responsive nature and expansive reach of digital media has enabled the Command to rapidly provide truthful and accurate information to Area of Operations (AOR) audiences involved or interested in defense and security matters in order to strengthen partnerships and counter threats.

1.3 Objectives: The contractor shall clearly articulate a detailed plan to develop, design, construct, operate the website to effectively attract, inform Latin American and Caribbean military audiences.

1.4 Scope: The contractor shall provide services in support of information operations and information related capabilities in accordance with Joint Publications 3-13.2

(Military Information Support Operations) and JP 3-13 (Information Operations) within USSOUTHCOM J39. The contractor shall provide language translators that are American Translation Association (ATA) Certified or equivalent (International Equivalent Standard. Examples: ISO equivalent to ATA Certification, UK Association of Translation Companies equivalent to ATA Certification, etc.) for native speakers and writers of Portuguese and Spanish languages. The Contractor must have the ability to adapt to Joint Publication changes and provide the same level of performance without any interruption in services.

1.5 Period of Performance: The period of performance shall be for a 12-month base period with four 12-month option periods beginning 21 March 2021.

1.6 General Information

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.1.1 The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QCP shall be submitted within thirty

(30) days of contract award. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing or any proposed changes to the QC procedures. The contractor shall submit QCP changes within five (5) days to the KO and Contracting Officer’s Representative (COR) for review and approval prior to implementation.

1.6.1.2 The Quality Control Plan shall address as a minimum:

1.6.1.2.1 Inspection Program. Included shall be a quality control inspection program covering all general and specific tasks included in the contract scope of work. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods for evaluation of the selected characteristics.

1.6.1.2.2 Deficiency Identification. The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS. This shall contain processes for corrective action without dependence upon Government direction.

1.6.1.2.3 Deficiency Correction. The program shall contain process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.6.1.2.4 Documentation and Enforcement. The QCP shall include a method of documenting and enforcing quality control operations of both prime contractor and subcontractor work; including inspection and testing.

1.6.1.2.5 Trend Analysis. The QCP shall include a method of performing trend analysis and assessments through the use of metrics.

1.6.1.2.6 Surveillance Methods. The QCP shall contain specific surveillance techniques for all contract services. The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the minimum acceptable defect rate(s), and deductions, if applicable.

1.6.3 Recognized Holidays: The contractor is not required to publish content on the following recognized holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the U.S. Government facility is closed due to local or national emergencies, administrative closings, or similar U.S Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.4.1 After-Hours, Surge/Overtime Support: In addition to normal duty hours, there may be a requirement for Key Personnel to work additional hours or provide after-hours support in the event of a crisis situation or otherwise. Any overtime, after-hours support, or surge hours must be approved in advance by the COR.

The contractor shall manage the website so that it is functional 24 hours a day seven days a week. The contractor personnel will receive guidance from the COR based on USSOUTHCOM operations.

Normal duty hours for the site manager, journalist/editor will be 0730-1630.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the contractor’s facility. The Site Manager and Site Journalist/Editor will perform duties at Headquarters, United States Southern Command, 9301 NW 33rd St. Doral, Florida 33172 Miami, FL., with some travel to other CONUS/OCONUS locations. The Site Manager and Site Journalist/Editor could be subject to telework as mission dictates, when properly authorized by the Government.

1.6.6 Type of Contract: The government will award a firm fixed price contract.

1.6.7 Access and General Protection Policy and Procedures:

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army Physical Security Program.”

1.6.7.2 Personnel Security Clearance Requirements: Contractor personnel performing work at USSOUTHCOM HQ under this contract must have an active personnel security clearance at the SECRET level in the Joint Personnel Adjudication System (JPAS) at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are IAW with the attached DD Form 254, “Department of Defense (DOD) Security Classification Specification” The Contractor shall ensure that contractor employees and sub-contractor employees performing services under this contract comply with FAR 52.204-2, Security Requirements when the employee has access to information classified as “SECRET.” The Contract shall ensure the employee complies with the

Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22-M), and any revisions to DOD 5220.22- M, notice of which has been furnished to the Contractor.

1.6.7.2.1 The contractor shall follow DOD Federal Acquisition Regulation Supplement (DFARS) clause 252.2237004, Drug-free Work Force; and local USSOUTHCOM policies regarding drug testing. The contractor shall conduct drug tests, ensuring all SECRET cleared contractor employees are tested at least once per year, each year of the contract, as well as when there is a reasonable suspicion that an employee uses illegal drugs. The drug testing shall be at the contractor’s expense. Positive drug test results shall be made available to both the KO and COR within 24 hours of known test results. Records of drug testing shall be made available to the COR.

1.6.8 Background Checks: The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the Host Nation Police Department of their residence or the State Police Department of their U.S. residence. Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the KO or COR upon request. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract.

If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the KO or COR, the following information on any contractor or subcontractor employee performing services under this contract:

• Full birth name

• Married name (if applicable)

• SSN or local equivalent (ID card number)

• Date of birth

• Place of birth (city, country)

1.6.8.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately:

Notify the KO or COR of that information; and Reserved

(1) Notify the KO or COR of any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person;

(2) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.9 Contractor Common Access Card (CAC) Eligible Requirements (As Determined by AT/OPSEC Review): Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DOD facility and access, via logon, to DOD networks on-site or remotely; (2) Remote access, via logon, to a DOD network using DOD-approved remote access procedures; or (3) Physical access to multiple DOD facilities or multiple non-DOD federally controlled facilities on behalf of the DOD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.9.1 Federal Installation/Facility Access (As Determined by AT/OPSEC Review):

Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, Security Office or the host nation equivalent.

1.6.9.2 Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access (As Determined by AT/OPSEC Review): Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations. The employee performing services under this contract shall provide all information required for background checks to meet installation access requirements to the installation Provost Marshal Office, Director of Emergency Services, or Security Office.

1.6.9.3 Employment Eligibility: Contractor shall ensure that all contractor employees and sub-contractor employees performing services under this contract have been pre-screened for employment eligibility using the E-verify Program on the Department of Homeland Security website http://www.uscis.gov/e-verify. Personnel that have not met the employment eligibility requirement on this website are not authorized to perform services under this contract. Verification of the eligibility check will be made available to the KO or COR upon request. This requirement is not in lieu of and does not relieve the Contractor from the I-9 Employment Eligibility Verification Forms for employment of personnel.

1.6.9.4 Access to Government Information Systems (As determined by AT/OPSEC Review):

All Contractor employees and subcontractor employees performing services under this contract who have access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully completed the DoD Information Assurance Awareness training prior to access to the information system and then annually thereafter.

1.6.9.5 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. Contractor shall not duplicate keys provided by the Government.

The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

1.6.9.5.1 The Contractor shall report any occurrences of lost or duplicate keys/key cards to the KO and the COR (and physical property manager, if applicable) within two (2) hours or the next business day if after hours and to request key or lock(s) replacement. This notification and request for key(s) and lock replacement shall be submitted in writing. The total cost of the replacement may be at the Contractor’s expense.

1.6.9.5.2 Only authorized Contractor personnel shall use Government issued key(s) and/or key card(s). Contractor personnel shall follow security access requirements when entering secure areas. Contractor shall receive appropriate security clearance approval to allow visitor(s) access in secure areas.

1.6.9.6 Lock Combinations: The Contractor shall establish and implement methods to ensure all lock combinations are protected from unauthorized persons. The Contractor shall ensure lock combinations are changed when personnel with access to the combinations no longer have a need to know IAW local security procedures and policies. These procedures shall be included in the Contractor’s QCP.

1.6.10 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.11 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12 Key Personnel: The following personnel are considered key personnel by the government: On-Site Manager and On-Site Journalist-Editor. The contractor shall provide a Site Manager who shall be responsible for the performance of the work.

The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The Site Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The On-Site Manager or alternate shall be available 0730 to 1630 Monday thru Friday. Qualifications for all key personnel are listed below:

1.6.13 Special Qualifications: The On-Site Manager shall possess and maintain a level of proficiency in Spanish or Portuguese equivalent to a 3/3 on the Defense Language Proficiency Test (DLPT). The contractor shall provide proof of qualification no later than 90 days after contract award.

1.6.13.1 On-Site Manager and On-Site Journalist-Editor Qualifications:

1.6.13.1.1 The On-Site Manager shall have at least 10 years of experience in mass communication. In addition the Site Manager shall have a Bachelor Degree in Journalism or at least three years of work experience in journalism, media relations, or public relations. The On-Site Manager shall be able to obtain and maintain a level of proficiency in Spanish and/or Portuguese equivalent to a 3/3 on the Defense Language Proficiency Test (DPLT). The site manager shall have the ability to obtain and maintain a valid SECRET clearance. The Site Manager shall be able to program, schedule and collect all content produced on-site and by stringers. The Site Manager shall provide editorial management and quality control for website content. The Site Manager shall provide content ready for publishing to the government for approval.

The Site Manage will electronically transfer the approved content for website publication.

1.6.13.2 The On-Site Journalist-Editor

1.6.13.2.1The On-Site Journalist-Editor shall have a Bachelor Degree in Journalism or at least three years of work experience in journalism, media-relations, or public relations. The On-Site Journalist / Editor shall be able to obtain and maintain a level of proficiency in Spanish and/or Portuguese equivalent to a 3/3 on the Defense Language Proficiency Test (DPLT). The On-Site Journalist / Editor shall have the ability to obtain and maintain a valid SECRET clearance. The On-Site Journalist / Editor shall be able to assist the On-Site Manager on the program, schedule and collection of all content produced on-site and by stringers.

1.6.13.2.2 Special Qualifications or Certifications: The contractor shall ensure employees comply with the Department of Defense Directive (DoDD) for Information Assurance (IA) number 8500.01E and Department of Defense Instruction (DoDI) for Information Assurance (IA) Implementation number 8500.2.

1.6.14 Identification of Contractor Employees: Contractor employees shall identify themselves as contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc.

1.6.14.1 Badging of Contractor Employees: If required by the Government, contract personnel and all associated subcontractors employees accessing U.S. facilities or activities, shall present a valid picture ID provided by the Government while accessing Government owned or contracted facilities and shall adhere to facility security policies and restrictions. If applicable, Government issued access badges will not be worn outside designated facility where visible to the general public.

1.6.15 Contractor Travel: Contractor shall be required to travel during the performance of this contract. The contractor may be required to travel to off-site training locations. At times, the Contractor may be required to bring with them small items to include but not limited to promotional materials such as pens, pencils, brochures, notebooks, agenda planners, etc. Contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR 10 days prior to travel. The Government anticipates 28-trips per year will be required to support this contract.

1.6.16 Other Direct Costs (ODC): Other Direct Costs may include items such as hardware, phone service, software, supplies, Copyscape searches, Mailchimp Newsletter Service, Dish Network, Single Sign On (SSO) solution, subscriptions to major new agencies/international wire services (such as Reuters, Associated Press, and Agence France-Presse), Facebook, and Google Adwords.

1.6.17 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. Any recordings of conversations interpreted shall be turned-in to the Government upon completion of the interpretation service. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.18 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel or sub-contractors, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, and 5 United States Code (U.S.C.)

Section 552a.

The Contractor shall adhere to all DOD Commercial Use of Imagery Guidelines stated at

(http://www.defenseimagery.mil/products/dodimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.18.1 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract.

Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.6.18.2 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.)

obtained through this contract on any marketing tools to include its company website.

1.6.18.3 At no time will the Contractor or associated sub-contractor employees transmit government documents or information using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as U.S. Army Aviation and Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx , or All Partners Access Network (APAN) at https://community.apan.org/ , or other transmission means determined by the government must be used.

1.6.19 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5.

The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she http://www.defenseimagery.mil/products/dodimagery/commercialuse.html https://safe.amrdec.army.mil/SAFE/About.aspx https://community.apan.org/ deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.20 Phase-in/Phase-Out (PIPO) Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the 30 day phase in/ phase out period. During the phase in/phase out period, the Contractor shall become familiar with performance requirements in order to commence full performance of services at the end of the phase-in period.

1.6.21Training Requirements:

1.6.21.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 30 calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within 10 calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://Jkodirect.jten.mil. Contractor personnel must complete refresher training every 12 months except AOR specific AT Level I training which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within 10 calendar days after completion of the training.

1.6.21.2 OPSEC Training: Contractor employees, including sub-contractors, shall complete Level I OPSEC training within 30 calendar days of employment under this contract. OPSEC Level I training is available at https://www.iad.gov/ioss/opse1301/index.htm. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 10 calendar days after completion of the training.

1.6.21.3 Information Assurance (IA) Training: Contractor employees, including sub-contractors, requiring access to Government information systems shall complete the DOD IA Cyber Awareness Training. All employees working information technology (IT)/IA functions must comply with DOD and Army training requirements per DOD Directive (DODD) 8570.01, Information Assurance Training Certification and Workforce Management, DOD 8570.01-M, Information Assurance Workforce Improvement Program, and AR 25-2, Information Assurance, within 30 days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp. All Contractor personnel and subcontractor personnel performing services under this contract with access to a government information system must be registered in the Army Training Certification Tracking System (ATCTS). Contractor personnel must complete refresher training every 12 months.

1.6.22 Foreign (OCONUS) Requirements:

1.6.22.1 Theater and Country Clearance Requirements: Contractor shall ensure all U.S. citizen or U.S. resident contractor employees and sub-contractor employees performing services under this contract comply with the training and Theater/Country Clearance requirements listed in the Government Foreign Clearance Guide for the country in which they will be employed. The requirements can be found at https://www.fcg.pentagon.mil/fcg.cfm. Verification of the training will be made available to the KO or COR upon request.

1.6.22.1.1 All Contractor employees and subcontractor employees must complete the computer based SERE 100.1 Code of Conduct training course prior to theater entry.

Training is available at http://jko.jten.mil. Completed training meets the requirement for 3 years. Verification of the training will be made available to the KO or COR upon request.

1.6.22.2 Medical Travel Requirements: Contractor shall ensure that all contractor employees and subcontractor employees are medically, dentally, and psychologically fit for performance of their duties. All U.S. citizen and third country national (TCN) contractor and sub-contractor personnel must meet the medical screening requirements established by the USSOUTHCOM Commander in the Medical Suitability Screening Regulation (SC Reg 40-501), as well as the requirements identified in FORCE HEALTH PROTECTION (FHP) GUIDANCE FOR DEPLOYMENT in the USSOUTHCOM AOR or their successors and follow immunization and health protection guidelines outlined therein. All immunizations must be obtained prior to traveling to the USSOUTHCOM AOR.

U.S. citizen and TCN contractor and sub-contractor personnel traveling from a country outside of the USSOUTHCOM AOR must travel into the USSOUTHCOM AOR with a current copy of the Public Health Service Form 791, “International Certificate of

Vaccination”. In addition, U.S. citizen and TCN contractor and subcontractor personnel traveling to the USSOUTHCOM AOR are required to be beneficiaries of a medical evacuation plan and service through an insurance plan provided by their employer or paid for individually.

1.6.22.3 Synchronized Pre-deployment and Operational Tracker (SPOT): Contractor shall enter all U.S. citizen and third country national (TCN) contractor employees and sub-contractor employees performing services under this contract who will provide services for 30 consecutive days or longer into the SPOT system. This requirement also applies to Contractor personnel with a place of performance within the U.S., including USSOUTHCOM Headquarters and the service component commands, that may, within the terms of their contracts, deploy to the USSOUTHCOM AOR for periods anticipated to exceed 30 consecutive days. The KO or COR will approve all employees in the SPOT system and a Letter of Authorization (LOA) is generated to the Contractor on each employee. The signed LOA is required for travel to, from, or within the USSOUTHCOM AOR. The LOA also will identify any additional authorizations, privileges, or Government support to which Contractor personnel are entitled under this contract. The LOA will be regenerated by the Contractor upon expiration of the LOA. Information and standards for the SPOT system is posted on the U.S. Government Foreign Clearance Guide website at https://www.fcg.pentagon.mil/fcg.cfm for the country of employment. Access to SPOT is https://spot.altess.army.mil.

PART 2

DEFINITIONS AND ACRONYMS:

2.0 Definitions:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract.

Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

2.1.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of U.S. Government property.

2.1.8 QUALITY ASSURANCE. The U.S. Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUB-CONTRACTOR. One that enters into a contract with a prime contractor. The U.S.

Government does not have privity of contract with the sub-contractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.1.14 DoD COMMERCIAL USE OF IMAGERY GUIDELINES. The use of Department of Defense still and /or motion imagery that includes people who can be personally identified in the image is not authorized, unless the requestor contacts the person (s) and obtains written permission for the use of their identifiable image. If still and / or motion imagery is to be used for commercial advertisement, the proposed ad layout with its accompanying copy must be approved by the Assistant Secretary of Defense for Public Affairs.

2.2 ACRONYMS:

AOR Area of Responsibility AQL Acceptable Quality Level ATCTS Army Training Certification Tracking System BPR Business Process Requirements CMR Contracting Manpower Reporting CONOP Convoy Operations CONUS Continental United States DII Defense Information Infrastructure DoD Department of Defense Directive DoDI Department of Defense Instruction DOS Department of State FTP File Transfer Protocol GFE Government Furnished Equipment IMS Information Maintenance System IA Information Assurance IT Information Technology JP Joint Publication JTR Joint Travel Regulation MIL Military MOE Measure of Effectiveness MOP Measure of Performance OCI Organizational Conflict of Interest

OPSEC Operations Security QASP Quality Assurance Surveillance Plan SCR Service Contract Reporting SCTIMS USSOUTHCOM TCA Information

Management System TDY Temporary Duty TSC Theater Security Cooperation TS SCI Top Secret Sensitive Compartmented

Information

PART 3

GOVERNMENT FURNISHED EQUIPMENT (GFE), GOVERNMENT

FURNISHED PROPERTY (GFP), and GOVERNMENT FURNISHED

SERVICES (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: The following applies to Key Personnel working on-site at US Southern Command Headquarters Only

3.1 Services: The Government will provide the following as necessary

3.2 Facilities: The U.S. Government will provide all the necessary desks, work space, utilities, electric power hookup, computers, access to copiers, printers and facsimile machine, telephone services, logistics support and country clearances required in the performance of services under this contract at the area of operations or work sites, IAW theater policies.

3.3 Utilities: The Contractor shall instruct employees in utilities conservation practices.

The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the faucets, turning off lights, and powering off equipment at the end of the work day.

3.4 Equipment: The U.S. Government will provide a dedicated work area and equipment for on-site support. The Contractor shall be provided access to all information required to perform duties. All GFE shall be utilized in strict performance of contract related duties and the Contractor shall maintain policies that prohibit fraud and abuse. All communications equipment/capabilities including classified and unclassified telephone services, and facsimile services if available will be for official business only. The Contractors shall complete a System Authorization Access Request (SAAR) (DD2875) for each individual that requires access to the U.S. Government network.

PART 4

CONTRACTOR FURNISHED ITEMS AND

SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Facility Security Clearance: The contractor shall possess and maintain a SECRET facility security clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract, shall have been granted a SECRET personnel security clearance from the Defense Industrial Security Clearance Office. The DD Form 254 is provided as Attachment 1. The Facility Security Clearance must match the highest security clearance required for personnel.

PART 5 SPECIFIC TASKS

5. Specific Tasks: The contractor shall provide non-personal services in support of information operations and information related capabilities in accordance with Joint Publications 3-13.2 (Military Information Support Operations) and JP 3-13 (Information Operations) within USSOUTHCOM J39. The contractor shall provide language translators that are American Translation Association Certified for native speakers and writers of both Portuguese and Spanish languages. The Contractor must have the ability to adapt to Joint Publication changes and provide the same level of services without any interruption in performance. The contractor's translation management shall maintain American Translation Association (ATA) certification or equivalent (International Equivalent Standard. Examples: ISO equivalent to ATA Certification, UK Association of Translation Companies equivalent to ATA Certification, etc.), and the contractor shall abide by ATA or equivalent standards, including independent verification and use of native language translators. All Tasks listed below shall be executed to meet issued suspense and shall have no more than 3 rewrites per report or product. All positions shall establish/continue continuity books that cover routine tasks with timelines and points of contact at all levels. Basic and fundamental skills common to all contracted personnel are: Basic Microsoft Office software applications knowledge (e.g., PowerPoint, Excel, Access). Updates to software and information technology systems, as well as changes in systems during the period of this contract’s performance are a possibility. The Contractor must have the ability to adapt to these changes and provide the same level of services without any interruption in performance.

5.1. Basic Services. . The services and principal products are a series of information management systems used by the U.S. Government on a daily basis. Under this contract, these systems are to be integrated, managed, operated and maintained in support of influence operations as designated by the COR. To meet the U.S.

Government’s information management tasks, a full-spectrum of Information Technology support contractors are required to effectively execute the missions and the roles and responsibilities assigned to the Directorate and facilitate the execution of the program across the command.

5.2. Develop and operate a website and associated mobile application (App):

Contractor shall develop and operate a website and associated App in accordance with the Government’s requirements and at accepted industry standards, with consideration for regional and local cultural and social norms.

5.3. Social Media: The contractor shall manage the website’s associated social media pages/sites for each existing website and conduct social media assessments.

5.4. Data Analysis: The Contractor shall research, collect and analyze data and make recommendations to the Government on methods to shape the global media landscape, develop techniques, exploit new and emerging

Internet technologies and techniques, and maximize use of industry best practices, including, but not limited to, Really Simple Syndication (RSS 2.0), slideshows, audio/video content syndication, email subscription list server hosting, polls (as required), surveys (as required), blog integration, streaming video/audio, and advanced search functions. The Government requires the use of XHTML, Java scripting, and flash development. The following paragraphs describe/ address the specifications for the websites.

5.5. Operate existing website tailored to military audiences per approved CONOPs.

The Contractor shall develop, and after USSOUTHCOM review and approval, implement a plan to transition current website responsibilities from the incumbent contractor Contractor shall provide a transition plan. In accordance with this PWS, the contractor shall assume control of and operate the following websites (basic concepts for planning are listed below). All of the websites are on the Internet at locations listed below. Contractor shall also assume control of and operate all website-associated social media pages.

5.5.1 Diálogo Digital Military Magazine (www.Diálogo-americas.com). This website is published five days per week with up to 40,000 words per month in English, Spanish and Brazilian Portuguese.

5.5.2 Develop and operate any emerging websites per USSOUTHCOM CONOPs.

The contractor shall develop and operate emerging websites, Apps and associated social media pages for Diálogo in accordance with USSOUTHCOM provided CONOPs.

Website and App development will be divided into its various functional areas for each website; content, site development, design and usability, and user and staff training.

Contractor shall develop prototype websites and Apps for review, input and approval prior to launch on the Internet within one hour of approval. Websites and Apps will be at operating capability at the completion of the development phase. The Government will require the contractor to provide fully operational, restricted access websites and Apps (protected by username and password) ready to go active upon approval by the COR.

5.5.2.1. For any emerging website and/or App, the contractor shall develop, and submit for approval a logo, unique website and/or App format/layout, and site name.

Once submitted for approval, this logo, website format/layout, and site name become…