SF-30 (Amendment of Solicitation 2031ZA20R00002 A0001) WCF TVC.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE PAGE OF PAGES

2. AMENDMENT/MODIFICATION NO.

2031ZA20R00002 A0001

3. EFFECTIVE DATE

12/8/2019

4. REQUISITION/PURCHASE REQ. NO 5. PROJECT NO. (If applicable)

6. ISSUED BY CODE 7. ADMINISTERED BY (IF OTHER THAN ITEM 6) CODE

BEP-ACQUISITION

Bureau of Engraving and Printing, Office of Acquisition 301 14th Street SW Washington, DC 20228-0001, US

Same As Issuing Office

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State, and Zip Code) 9A. AMENDMENT OF SOLICITATION NO.

2031ZA20R00002 A0001

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

CODE: FACILITY CODE: 10B. DATED (SEE ITEM 11)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered, solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers, FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If Required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO., AS DESCRIBED IN ITEM 14

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify Authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43,103 (b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is NOT is required to sign this document and return 1 copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible. The purpose of this amendment is to provide answers to questions . This action amends the solicitation as follows:

1. The Q&A is attached.

2. Section M - Language for past performance has been revised to include up to three years of experience.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR 15C. DATE

SIGNED

16B. UNITED STATES OF AMERICA 16C. DATE

SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

NSN 7540-01-152-8070 STANDARD FORM 30 (REV. 10-83)

Previous Edition Unusable Prescribed by GSA FAR (48 CFR) 53.243

TABLE OF CONTENTS

Page Number

Questions/Responses Section M – Evaluation Factors for Award………………………………..62

1. Please provide a current labor breakdown, indicating the number of full time and part time personnel for each position.

Per Part 1.3.2 of the PWS, the Contractor shall ensure a sufficient number of personnel are available during defined hours of operation to provide appropriate coverage for visitors, special guests, and other groups. Contractor personnel work schedules and the proportion of part-time and full-time personnel are determined based on the supervision of the Contractor.

2. How many employees are cross trained to operate all sections of the TVC, to include the tour floor, retail and transportation?

Per Parts 1.6.24 and 1.6.25 of the PWS, personnel assignments and training are determined by the Contractor based on their staffing plan. This may include combining intermittent, part-time, and/or full-time employees, as well as cross-training, to meet the requirements of the daily operations of the Tour and Visitor Center.

3. Are retail employees cross trained to give a tour if needed?

Per Parts 1.6.24 and 1.6.25 of the PWS, personnel assignments and training are determined by the Contractor based on their staffing plan. This may include combining intermittent, part-time, and/or full-time employees, as well as cross-training, to meet the requirements of the daily operations of the Tour and Visitor Center.

4. Are employees required to give a full walking tour?

Per Part 1.6.7.2 and Part 5.8 of the PWS, public tours are self-guided. The Contractor shall conduct periodic walkthroughs on the tour walkway as a way to monitor the quality of the visitor experience and be available to answer questions in accordance with Part 5.8.6 of the PWS. Guided tours are addressed in Parts 5.8.7 and 5.8.8 of the PWS.

PWS References:

“5.8.7 Periodic Guided Tours. The Contractor shall conduct periodic guided tours upon request by the COR for special interest groups and pre-scheduled Congressional guided tours throughout the year. The Government will provide the Contractor advance written notice at least two (2) days prior to each scheduled guided tour for preparation purposes. The "Workload Estimates" (Attachment 3) contains historical data on the frequency of guided tours.”

“5.8.8 American Sign Language Guided Tours. The Contractor shall conduct guided tours (upon at least two (2) days advance notice) with an American Sign Language interpreter for visitors who are hearing impaired. Please see "Workload Estimates" (Attachment 3) for historical data on the frequency of these tours.”

5. Are any tours given on the production floor level?

Per Part 1.2 of the PWS, the Tour and Visitor Center consists of two floors of interactive exhibits and displays; a retail sales area; theater; vending area; and an enclosed, elevated tour walkway suspended over the production floor that allows visitors to view the paper currency production operations. The Contractor is not required to provide tours of the production floor level.

6. How many sales registers at the gift shop are required to be staffed at all times?

Per Part 5.9 of the PWS, the Contractor shall manage the full scope of retail sales operations.

This includes adequately staffing the retail sales shop per visitor volume to keep customer lines to a minimum and to ensure smooth sales operations in accordance with the BEP Dual Control Policy. The requirements for retail sales staffing are determined based on the supervision of the Contractor.

7. Do any of the positions require lifting or carrying heavy objects (greater than 50lbs.)?

Contractor staff qualifications are set forth in Sections 1.6.24 and 1.6.25 of the PWS. For this contract, staff qualifications do not include lifting or carrying heavy objects greater than 50 pounds.

8. How much time is needed to prepare the TVC daily before it is opened to the public?

Per Part 1.6.7 of the PWS, the Contractor is responsible for conducting business, between the hours of 8:00 a.m. and 6:00 p.m. during Tour and Visitor Center (TVC) operational days. The TVC is open to the general public from 8:30 a.m. to 5:30 p.m. Tuesday through Friday year round, with the exception of Federal Government holidays.

9. How much time is needed to close down the TVC daily after it is closed to the public?

Per Part 1.6.7 of the PWS, the Contractor is responsible for conducting business, between the hours of 8:00 a.m. and 6:00 p.m. during Tour and Visitor Center (TVC) operational days. The TVC is open to the general public from 8:30 a.m. to 5:30 p.m. Tuesday through Friday year round, with the exception of Federal Government holidays.

10. Is the Alternate Project Manager a separate full time position?

Per Part 1.6.24.3 of the PWS, the Contractor shall provide an on-site Project Manager (PM), and designated Alternate Project Manager (APM) with the responsibility of the PM, who shall be responsible for all contract and subcontract work. The purpose of the APM is to provide a staff person with the knowledge and authority to act on behalf of the PM. The assignment of an APM position is determined by the Contractor.

11. Can the Lead Tour guide serve as the Alternate Project Manager?

Per Part 1.6.24.3 of the PWS, the Contractor shall provide an on-site Project Manager (PM), and designated Alternate Project Manager (APM) with the responsibility of the PM, who shall be responsible for all contract and subcontract work. The purpose of the APM is to provide a staff person with the knowledge and authority to act on behalf of the PM. The assignment of an APM position is determined by the Contractor.

12. We have several questions about the promotional events:

a. How many contractor personnel is required to support promotional events?

Per Part 5.12 of the PWS, the Bureau of Engraving and Printing may occasionally host special educational promotional events and sales endeavors in support of its public education initiative. The Contractor shall be asked to assist during these before-during-after hours events if needed and per Contracting Officer Representative (COR) approval, by staffing informational booths, providing guided tours, selling products, making announcements, providing shuttle services, or other similar functions. Contractor staffing requirements to support special educational promotional events shall be determined by the Contractor in coordination with the COR.

b. How many after hour promotional events have there been on average annually?

Per Part 5.12 of the PWS, the Bureau of Engraving and Printing may occasionally host special educational promotional events and sales endeavors before, during, and after regular TVC hours on-site and at off-site venues. Promotional events, such as the Employee Craftsmanship Demonstrations, are conducted on-site three (3) times a year. Other promotional events may be conducted two (2) to three (3) times a year during holidays and special observances. The Contractor may use a flexible work schedule for special educational promotional events and sales endeavors held on-site.

c. How many offsite promotional events have there been on average annually?

Per Part 5.12 of the PWS, the Bureau of Engraving and Printing may occasionally host special educational promotional events and sales endeavors before, during, and after regular TVC hours on-site and at off-site venues. In the event after-hours and off-site service is required, the Contractor will be provided a 2-week notice, and the number of hours will be determined and approved prior to the event by the Contracting Officer. These events may be conducted every one (1) to two (2) years.

d. How many hours on average do the promotional events last?

Per Part 5.12 of the PWS, the Bureau of Engraving and Printing may occasionally host special educational promotional events and sales endeavors before, during, and after regular TVC hours on-site and at off-site venues. The Contractor may use a flexible work schedule for special educational promotional events and sales endeavors held on-site. Contractor staffing requirements to support off-site special educational promotional events shall be determined by the Contractor in coordination with the Contracting Officer Representative (and Contracting Officer if necessary).

13. It is stated under Sub-Factor II: Oral Presentation on page 55 of 64 of the RFP that presentations "will include... 2) Alternate Project Manager (if applicable)". What does the “(if applicable)” mean?

The offeror's presenter(s) must be chosen from the offeror's proposed key personnel and must include the proposed Project Manager and the Assistant Project Manager (if applicable), functional leads, if desired, and any subcontractor personnel that will actually be performing one or more of the Part 5 functions. The offeror may not use a professional speaker or consultant to make its presentation. Participation by such personnel outside the above may adversely affect the offeror’s evaluation. No more than four (4) representatives from the offeror may attend the oral presentation, subject to the Contracting Officer's approval. Of those four (4) representatives, only one (1) may be a company executive, who will not be a presenter. Proposed subcontractor personnel shall be limited to his/her functional area(s) of responsibility in the performance of the areas listed in Part 5.

14. It is mentioned that the Project Manager PM is required to have verifiable experience in managing, supervising or overseeing transportation operations. However, it is rare to find a PM with both relevant tour management experience AND visitor transportation experience since the responsibilities are commonly supervised by separate managerial personnel in the tour industry. As such, we feel that this requirement is overly restrictive and favors the incumbent. We request that the BEP remove the transportation experience as a PM requirement and permit the bidder to propose an alternate and viable solution to manage transportation operations.

Per Part 1 and 1.1 of the PWS, the specifications for the Tour and Visitor Center (TVC) contract have been determined by the Bureau of Engraving and Printing to be the knowledge and skills needed to successfully complete this requirement. Offerors are encouraged to submit personnel and a staffing plan that demonstrate their ability to manage TVC operations as described in the PWS. This may include proposing alternate and viable solutions to manage transportation and other operations.

15. Please confirm that if we use a Power Point slides in our Oral presentation, we will not need to include a copy of the slides in Volume I of our written proposal.

Offerors are NOT to submit oral presentation slides with the initial proposal. Oral presentation slides shall be requested from offerors approximately five (5) to ten (10) business days before presentations are given. All slides, including hardcopy or digital slides, shall be numbered in sequence.

No more than 25 slides shall be used. Offerors shall not spend an inordinate amount of time talking to slides. They should orally describe their process, procedures, skills, and application of resources to show their capability in performing visitor center and tour operations. Use of more than 25 slides or transparencies will result in a lower evaluation.

16. The proposal instructions for Volume II – Past Performance on page 57 states that each Offeror should provide a list of “up to three (3) of the most relevant contracts…”. Section M Past performance on page 62 then indicates that past performance questionnaires should be completed by the three references identified. The language in Section M suggests that offerors need to provide no less than three references, which contradicts the proposal instructions. As such, we request that the BEP amend Section M accordingly.

Amended

17. What responsibilities does the contractor have regarding exhibits and displays?

Per Part 5.5 of the PWS, the Tour and Visitor Center (TVC) includes two floors of exhibits and displays that are an extension of the tour experience. Contractor duties include the following as stated in the PWS:

“5.5.1 During operating hours, the Contractor shall visually inspect for operational status, and power on/off exhibits and displays at the beginning/end of TVC operational hours respectively, and notify the COR, or designated contact, of any needed repairs or maintenance service immediately upon discovery.”

“5.5.2 Be fully knowledgeable of the two (2) floors of exhibits and displays so as to independently operate the equipment, answer visitor questions, and educate the visitors about their content stories as time permits, and during private tours. Contractor personnel shall be expected to walk through the two (2) floors of exhibits and displays, answering questions and highlighting display features when not performing other duties included in this PWS.”

18. Are contractor employees, to include the PM, required to report to the BEP on Mondays when the BEP TVC is closed to the general public?

Per Part 1.6.7 of the PWS, the Contractor “is responsible for conducting business, between the hours of 8:00 a.m. and 6:00 p.m. during TVC operational days, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.”

19. What was the total dollar amount of retail shortages on average per month?

Per Part 3.2 of the PWS, upon contract award, the Government will provide the Contractor with phase-in training on daily Tour and Visitor Center operations, to include inventory and reconciliation procedures.

20. How many instances of loss, theft or casualty to bank deposits has there been in the past five years?

Per Part 3.2 of the PWS, upon contract award, the Government will provide the Contractor with phase-in training on daily Tour and Visitor Center operations, to include inventory and reconciliation procedures; opening, closing, and securing vaults; audio; video; interactive displays and exhibits; theater; and required Government-provided computer software programs.

21. It is mentioned in section 5.9.10 of the PWS that the Contractor is responsible for mailed items. What items are being mailed, and what is the volume of mailings the contractor is expected to process?

Per Part 3.2 of the PWS, upon contract award, the Government will provide the Contractor with phase-in training on daily Tour and Visitor Center operations, to include inventory and reconciliation procedures; opening, closing, and securing vaults; audio; video; interactive displays and exhibits; theater; and required Government-provided computer software programs. In addition, per Part 3.2.6 of the PWS, mailings may include product orders and informational materials.

22. Will the Contractor be responsible for setting up cash registers to off-site events?

Per Part 5.12 of the PWS, the Contractor shall be asked to assist during off-site special educational promotional events and sales endeavors if needed and per Contracting Officer (CO) approval. In the event after-hours and off-site service is required, the Contractor shall be provided a 2-week notice, and the number of hours will be determined and approved prior to the event by the CO. The Contractor may be required to travel to off-site locations and to ship materials to these locations in support of the PWS.

23. Does the visitor volume indicated in Attachment 3 - Workload Estimate include visitor volume for promotional events?

Per Attachment 3 of the PWS, the Workload Estimates include historical information on Tour and Visitor Center public visitation. This includes information during special educational promotional events, such as the Employee Craftsmanship Demonstrations.

24. Is the Employee Craft Demonstration considered a promotional event?

Per Part 5.10 of the PWS, the Contractor shall assemble informational packets, to include educational materials and bags of shredded currency for public distribution during special Government-organized promotional events throughout the year. Assembly of education materials will also include preparation of specific items and materials during Tour and Visitor Center promotional events, such as Employee Craftsmanship Demonstrations.

25. In the Tour Walkway Map, what do the numbers printed on a Texas shaped icon represent?

Per Part 3.2 of the PWS, upon contract award, the Government will provide the Contractor with phase-in training on daily Tour and Visitor Center operations, to include inventory and reconciliation procedures; opening, closing, and securing vaults; audio; video; interactive displays and exhibits; theater; and required Government-provided computer software programs.

26. Please confirm that the bidder is not required to be onsite at the Western Currency Facility to conduct the oral presentation, and that the bidder can conduct the oral presentation by video conferencing.

Offerors are not required to be onsite at the Western Currency Facility to conduct oral presentations. Offeorors may make oral presentations via video conference (Skype, WebEx and GoToMeeting.

27. If oral presentation via video conferencing is permitted, will the BEP or he bidder determine how and when the conferencing will be conducted?

The Contracting Officer will schedule all oral presentations as soon as practicable after receipt of each offerors proposal. This is done in order to ensure fairness. Oral presentations will take place January 16-17, 2020.

The Government may at its option either videotape or audiotape each offeror’s oral presentation for scoring of technical proposals and for permanent documentation. The offeror may not videotape or otherwise record these events in any way. If desired, offerors may request a copy of their presentation audio/video at the same time a debriefing is requested.

28. Should Past Performance be in its own separate volume (Volume II) or a factor within the Technical Approach Volume (Factor 4)?

Offerors shall submit Past Performance in Volume II.

29. Will the contractor be required to store transportation vehicles offsite at any time during contract performance?

Per Part 3.3.1 of the PWS, the Government will provide an on-site garage for overnight and weekend vehicle storage for Contractor transportation vehicles used for this contract.

30. What is the purpose of the Tour Tram photo in page 68 of the PWS?

Per Part 1.6.7.1 of the PWS, Attachment 4 includes images, floor plans, and maps of the Tour and Visitor Center for reference.

31. Is the BEP expecting that the bidder’s proposed vehicle be similar in style to the tram in the photo?

Per Part 4 of the PWS, the Contractor may choose any type of safe, reliable, clean, and timely transportation vehicle such as open-air vehicles, buses/shuttles, or open-air style vehicles where cars may be attached onto the main tram car when visitor volume increases or removed during slow times. Transportation vehicles may be electric- or gas-powered and should support energy efficiency. The Contractor shall be responsible for the costs of the fuel, maintenance, and upkeep for all transportation vehicles used in association with this contract.

32. There were several references to crowd control during our visit.

Crowd control is an across-the-board responsibility of the Contractor. It is required in general terms as visitors move throughout the Tour and Visitor Center (TVC) per Part 5.2.1 of the PWS and in specific terms in relation to the tour walkway per Part 5.8.1 of the PWS.

PWS References:

“5.2.1 Crowd Control. During operating hours, the Contractor shall safely and efficiently manage crowd control logistics and monitor any time constraints regarding movement of visitors throughout the TVC. The Contractor shall meet the requirements outlined in 4.2 of the PWS.”

“5.8.1 Tour Walkway Crowd Control. During operating hours, the Contractor shall manage crowd control logistics and monitor all time constraints regarding the staging of visitors as they prepare to enter the tour walkway. Ensure that all self-guided tours are safe, educational, and an enjoyable experience for visitors.”

33. Where do people currently wait when the museum is full, at the security checkpoint before they take the trolley or the visitor center’s entrance after they get off from the trolley?

The transport of visitors to and from the Tour and Visitor Center (TVC) impacts crowd control. Arriving visitors are cleared through security by BEP Police at the Transfer Station and remain in the Transfer Station waiting area until they are transported by the Contractor to the TVC. Likewise, when leaving the TVC, visitors remain in the TVC waiting area (which is monitored by BEP Police) prior to being transported back to the Transfer Station.

Per Part 1.3.3.4 of the PWS, the Contractor is responsible for providing safe and reliable transportation services for the general public, special needs persons, school groups, special guests, and others to/from the Transfer Station and TVC. Prospective offerors should refer to Part 4 of the PWS for more detail on the transportation requirement.

34. Can we sell any other tours or combine the visit to the museum with other products?

For example “City Pass”

Per Part 1.2 of the PWS, the Tour and Visitor Center (TVC) operates in support of the Bureau of Engraving and Printing's public education initiatives. Admission to the TVC is free. The Contractor may not charge a fee for this activity.

35. Can we sell discount tickets, bulk pricing, etc.?

Per Part 1.2 of the PWS, the Tour and Visitor Center (TVC) operates in support of the Bureau of Engraving and Printing's public education initiatives. Admission to the TVC is free. The Contractor may not charge a fee for this activity.

36. Is the projection room automated or the film needs to be manually started?

Per Part 5.6 of the PWS, the theater airs a 15-minute high-definition documentary film. The film loops constantly on a fixed schedule with very little operator assistance. However, the Contractor may be asked to stop and restart the film for special guided tour groups which are scheduled in advance throughout the year.

37. Where are the electrical vehicles charged? Is 3.2.1 include the vehicle charging and the government provides free electricity?

The electric-powered vehicles used for the current contract are charged on-site. Per Part

3.2.1 of the PWS, the Government shall furnish to the Contractor for use under the terms of this Contract utility services, to include electricity for charging electric-powered vehicles.

The Government will also provide after-hours parking for Contractor transportation vehicles used for this contract per Part 3.2.5 of the PWS.

38. Beside the vehicles are there any other equipment / hardware / tools that need to be bought/rented/leased?

Contractor-furnished items and services are covered in Part 4 of the PWS. Items and services provided by the Government are detailed in Part 3 of the PWS. For this contract, Government-furnished equipment included in Part 3 of the PWS does not include appliances (refrigerator, microwave, etc.) for breakroom areas.

39. Can you advise on how to find previous award information and is there any way that you can provide the contract number.

Previous award information may be located using the Federal Procurement Data System (FPDS). The current contract number for the Western Currency Facility Tour And Visitor Center is TEPJ15-01539.

Section M

Section M, language has been revised From The Offeror shall have the Past Performance Questionnaire (PPQ), Attachment E, completed by the three references identified and have the PPQ submitted via email to Dr. Michelle Duncan at Michelle. Duncan @bep.gov prior to the RFP closing date.

To- The Offeror shall have the Past Performance Questionnaire (PPQ), Attachment E, completed by up to three references identified and have the PPQ submitted via email to Dr. Michelle Duncan at Michelle. Duncan @bep.gov prior to the RFP closing date