Amendment 2 - 030ADV26R0047 0002.pdf

5. PROJECT NUMBER (if applicable)

CODE7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODECODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 9

0002 09-24-2026

Contracts and Grants Directorate Library of Congress

101 Independence Ave. SE LA 325 Washington DC 20540-9411

Contracts & Grants Directorate Library of Congress

LA 325

101 Independence Av SE Washington DC 20540-9411

To all Offerors/Bidders

030ADV26R0047

X

X X

See CONTINUATION Page

The purpose of this amendment is to:

1. Provide Attachment J4 - 030ADV26R0047 QA_ 20260924 (pp. 13), which contains answers to the offeror's questions

2. Remove Section C.6. See Section C.

3. Remove LC52.227-1. See Section I.

4. Add LC52.227-3. See Section I.

5. Update LC52.227-14 to the base form of the clause. See Section I.

6. Provide Attachment J2 - My Talking Books (RealSAM) Components v2, which has been updated

No other terms or conditions have been changed.

Robinson, James Supervisory Contracting Officer

030ADV26R0047 0002 Section C

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C. STATEMENT OF WORK

C.1 OVERVIEW

The National Library Service for the Blind and Print-Disabled (NLS), Library of Congress (Library), is seeking a contractor to provide RealSAM Dialog Licenses and technical-support services for legacy RealSAM Dialog Licenses. Each license (legacy or new) shall include the cost of services needed to operate and maintain NLS’s My Talking Books (an Amazon Alexa skill) in production.

My Talking Books is an Amazon Alexa skill that enables NLS patrons to search the NLS collection, browse the NLS collection, retrieve/manage the patron’s Braille and Audio Reading Download (BARD) Wishlist, stream NLS talking books, and manage the patron’s Bookshelf using a voice-only interface available on Alexa-enabled commercial smart-speaker platforms.

The contractor shall be responsible for providing RealSAM Dialog licenses and services required to operate the system in production, while meeting all IT information-system security requirements as required by the Library of Congress.

C.2 BACKGROUND

NLS administers a free program that loans audio and braille books and magazines, music scores in braille and large print, and specially designed audio-playback and refreshable-braille-display equipment to residents of the United States who are unable to read or use standard print materials due to visual or physical impairment.

NLS administers the program nationally, while direct service to eligible individuals and institutions is the responsibility of cooperating network libraries in the various states, the District of Columbia, Puerto Rico, Guam, and the U. S. Virgin Islands. This service is also extended to eligible American citizens residing abroad.

C.3 SCOPE

The contractor shall provide the Library with new perpetual RealSAM Dialog licenses and technical support for perpetual RealSAM Dialog licenses—new or legacy—in its possession. This support includes the services needed to operate and maintain NLS’s My Talking Books (an Amazon Alexa skill) in production. My Talking Books is an Alexa skill that enables NLS patrons with Alexa-enabled smart-speaker devices to use a voice-only user interface to search the NLS Catalog, manage their Wishlist, access BARD Lists, and stream audio content from NLS’s Talking Book Collection.

C.4 REQUIREMENTS

The contractor shall provide the following:

C.4.1 RealSAM Dialog License – New Perpetual Licenses (not including technical/operational support)

The contractor shall provide the Library with perpetual RealSAM Dialog Licenses for purchase at a firm-fixed price.

These shall be provided in blocks of 500. The new perpetual licenses will not cover technical support or associated infrastructure costs. The Library will own these licenses, as it owns its existing 5,000 perpetual user licenses.

C.4.2 License and Technical Support for Perpetual Licenses (both new and legacy)

The contractor shall provide the Library with license and technical support. This support shall be provided on an annual basis at a firm-fixed price. This support shall be provided in blocks of 500. This support service must ensure that users with legacy RealSAM Dialog licenses can use the My Talking Books skill in production. The contractor shall provide the Library with a price schedule (Attachment J3 - Pricing Chart.xlsx) for the following scenarios:

A. RealSAM Dialog License Support – An annual fee for blocks of 500 perpetual user licenses for the RealSAM dialog engine. This scenario reflects the current state of affairs where the contractor is hosting all required non-GFE services (Auth Proxy, Streaming Servers, Dialog Engine, etc.).

B. RealSAM Dialog License Support with Auth Proxy hosted by the Library – same as scenario A, but the Library would host the Auth Proxy service instead of the contractor.

C. RealSAM Legacy Dialog License Support with Auth Proxy and Streaming Servers hosted by the Library – same as scenario A, but the Library would host both the Auth Proxy service and Streaming Servers instead of the contractor.

D. RealSAM Legacy Dialog License Support with Auth Proxy, Streaming Servers, and Dialog Engine (Binary Blob) hosted by Library – same as scenario A, but the Library would host the Auth Proxy service, Streaming Servers, and a binary blob of the dialog engine instead of the contractor.

Note— These scenarios are mutually exclusive. Consequently, 100% of the Library’s technical support for legacy licenses will be the same. The contractor shall not charge the Library for transitioning from scenario A (the status quo) to another scenario.

C.4.3 Technical-Support Requirements

A. With each RealSAM Dialog License (new and legacy), the contractor shall provide technical-support services to assist with answering technical questions and providing end-user support to resolve My Talking Books issues.

Performance metrics for the delivery of technical-support service shall be in compliance with Attachment J1 - SLA for My Talking Books (RealSAM).xlsx. For new licenses, these support services will be provided for each and every license purchased as part of the purchase price.

B. The contractor’s technical-support resources are required to have a deep knowledge of My Talking Books and its infrastructure to sufficiently provide this service.

C. The contractor shall make a good-faith effort to resolve technical-support requests within 72 business hours of submission. If a support request cannot be resolved within 72 hours, the contractor shall provide a written explanation to the COR as to the reason for the delay and provide an estimated completion date for when the issue is expected to be resolved.

D. The contractor shall provide a written monthly Technical Support Status Report to the COR detailing technical support requests, actions taken, and their current status.

C.4.4 Status Reports

The contractor shall provide monthly status reports on the progress made in fulfilling technical-support requests and other contract deliverables. The format shall be determined by the COR.

C.4.5 Status Meeting

The contractor shall be responsible for keeping the COR informed about contractor progress throughout this contract’s POP and ensuring that the contractor’s activities are aligned with the Library's objectives. At a minimum, the contractor shall review the status and results of contractor performance with the COR monthly via Library-approved digital conferencing means (e.g., MS Teams). The contractor shall be available for discussion regarding any potential problems within two (2) business days of request.

C.5 CONTRACT PERFORMANCE

C.5.1 Bi-Weekly Reports

Every two weeks, the contractor shall provide the COR with a report on RealSAM Dialog Engine Licenses. This report will include, but is not limited to, the number of licenses in use, the number of licenses available, and the current status of all of the Library’s licenses.

C.5.2 Monthly Reports

Specific requirements and delivery schedules will be identified in each Task Order. The contractor shall provide program management and oversight for this contract and all Task Orders issued hereunder, including:

A. Production and quality control of deliverables B. Project planning, implementation, and reporting artifacts C. Detailed invoicing with itemized prices D. Technical support E. Report of technical support provided during each month F. Report of system maintenance performed during each month G. Report of SLA performance during each month

C.5.3 Schedule of Deliverables

Reference Description of Event/Deliverable Due Date/Payment Schedule

C.5.3 Post-Award Conference/Kick-Off Meeting 10 business days after the award

C.4.5 Status Meetings Every third Wednesday of each month, but also at request with 48-hour notice

C.4.4 Status Reports Every other Wednesday or at the request of the COR

C.5.1 RealSAM Dialog Engine License Report Every other Wednesday or at the request of the COR

C.5.2 Monthly Reports Monthly

C.4.1 New Perpetual RealSAM Dialog License Within 48 hours of award date

C.5.3 Contract Administration/Post-Award Conference/Kick-Off Meeting The contractor shall set up a post-award conference within 10 days of contract award. This meeting is intended to promote effective communication, align objectives, and establish the foundation for a productive working relationship.

The meeting agenda shall include, but is not limited to, the following:

A. Contract overview B. Roles and responsibilities C. Reporting and communication D. Deliverables and quality standards E. Performance metrics F. Billing and payment procedures

C.6 PROPERTY AND TITLE

Per FAR 52.227-14, all data produced, furnished, or acquired under this contract becomes the property of the Library.

Upon acceptance of a product or deliverable, title and property transfer to the ownership of the Library. The contractor shall retain all ownership of copyright and license for the proprietary design of their devices.

C.6 C.7 KEY PERSONNEL ON INDIVIDUAL TASK ORDERS

The following positions are considered key personnel:

C.6.1 C.7.1 Project Manager and Alternate Project Manager

The contractor shall provide a project manager who shall be responsible for the performance of the work. The Project manager and alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The project manager, or alternate if the project manager is unavailable, shall be available for communications with the COR between 8:00 a.m. and 4:30 p.m. ET, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

Qualifications:

At least 4 years of experience managing projects of similar or greater size and complexity.

C.6.2 C.7.2 Technical Support Lead

Qualifications:

A. Bachelor’s degree or

B. At least 4 years of experience leading technical support services for products of similar or greater complexity.

(End of SOW)

030ADV26R0047 0002 Section I

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

https://www.acquisition.gov/browse/index/far

(End of Clause)

FAR Number Title Date

52.202-1 DEFINITIONS JUN 2020

52.203-3 GRATUITIES APR 1984

52.204-19 INCORPORATION BY REFERENCE OF REPRESENTATIONS AND

CERTIFICATIONS

DEC 2014

52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT

NOV 2021

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE OCT 2018

52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE MAINTENANCE AUG 2020

52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

NOV 2023

52.227-14 RIGHTS IN DATA—GENERAL ALTERNATE III (DEC 2007) MAY 2014

52.232-25 PROMPT PAYMENT JAN 2017

52.233-1 DISPUTES MAY 2014

52.232-39 UNENFORCEABILITY OF UNAUTHORIZED OBLIGATIONS JUN 2013

52.242-13 BANKRUPTCY JUL 1995

52.243-1 CHANGES—FIXED PRICE ALTERNATE II (APR 1984) AUG 2018

52.253-1 COMPUTER GENERATED FORMS JAN 1991

030ADV26R0047 0002 Section I

I.14 LC52.227-1 ASSIGNMENT OF COPYRIGHT TO THE LIBRARY OF CONGRESS (DEC 2001)

The Contractor hereby transfers and assigns to the Library any and all rights in the works produced under the contract including but not limited to copyrights. As the sole owner of the works produced under the contract, the Library will exercise all exclusive rights in the works, including but not limited to the right to distribute the Work, consistent with the Library’s ownership rights, including copyrights.

The contractor must include a similar clause into any subcontract under this contract.

(End of Clause)

I.14 LICENSE OF COPYRIGHT BY THE CONTRACTOR TO THE LIBRARY (DEC 2001) (DEVIATION)

The parties agree that the contractor owns the copyright in the RealDialog Engine software and supporting documentation for this software (the “Work”), and that the Work is composed of restricted computer software and limited rights data. In accordance with FAR 52.227- 14(g), the contractor hereby grants to the U.S. Government, and others acting on its behalf, a royalty-free/fully-paid-up, nonexclusive, irrevocable, unlimited, worldwide license for up to 5,000 users (the license will continue indefinitely and will not require further payments) in the Work to reproduce, prepare derivative works from, and perform publicly and display publicly (but not distribute copies to the public) by or on behalf of the Government. Upon termination or expiration of this contract, the contractor shall provide the Library of Congress with a complete copy of the Work, exclusive of source code of the RealDialog Engine, sufficient to permit the Library to exercise these licensed rights. For the avoidance of doubt, this complete copy of the Work (exclusive of source code) includes, without limitation, the binary code, “input and output protocols” definitions, and a thorough description of functional operation for the RealDialog Engine software, inclusive of the API and associated documentation. The contractor shall provide the Library with the whole NLS Smart Speaker application in source code, except for the RealDialog Engine, and warrants that this will provide everything necessary to allow the Library itself, or another contractor, to maintain, enhance and modify the entire solution, except for the RealDialog Engine. Use of the RealDialog Engine is governed by RealSAM’s commercial license agreement, subject to 36 C.F.R. § 701.7. The contractor warrants that it has the full authority to license the Work in the manner described above and that the Government’s use of the Work as contemplated in this license will not infringe any third-party's copyrights and/or related rights. The contractor shall indemnify and save harmless the Government from and against any and all claims, lawsuits, actions, damages, loss, costs and expenses (including attorneys’ fees), and demands, that in any manner result from or relate to contractor’s breach of this warranty. This indemnification is binding on contractor’s affiliates, assigns, and successors in interest. Third-party software components will be provided as commercial software under the license arrangements offered by those third parties.

030ADV26R0047 0002 Section J

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

SECTION J - LIST OF ATTACHMENTS

Identifier Title Date Pages

1 Attachment J1 - SLA for My Talking Books (RealSAM) 06/17/2026 1 page, 1 tab in Excel

2 Attachment J2 - My Talking Books (RealSAM) Components v2 09/10/2026 1 page

3 Attachment J3 - Pricing Chart 06/17/2026 2 pages, 1 tab in Excel

4 Attachment J4 - 030ADV26R0047 QA_ 20260924 (pp. 13) 09/24/2026 13 pages

End of Document