030ADV26R0047.pdf

PAGE 1 OF1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

See SCHEDULE

030ADV26R0047

Robinson, James (202) 707-9053 09-18-2026

5:00 EDT

Contracts and Grants Directorate Library of Congress

101 Independence Ave. SE LA 325 Washington DC 20540-9411

X

N/A

X

DELIVERY

See Sections D&F for delivery instructions.

Contracts & Grants Directorate Library of Congress

LA 325

101 Independence Av SE Washington DC 20540-9411 nlsadmin@loc.gov The Library requires invoices to be emailed.

See CONTINUATION Page

See CONTINUATION Page

X X

Robinson, James

030ADV26R0047

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 PRICE/COST SCHEDULE

ITEM INFORMATION

B.1 SECTION B

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C. STATEMENT OF WORK

SECTION D - PACKAGING AND MARKING

D.1 LC52.211-1 DELIVERIES (APR 2015)

SECTION E - INSPECTION AND ACCEPTANCE

SECTION F - DELIVERIES OR PERFORMANCE

F.1 LC52.215-5 PLACE AND PERIOD OF PERFORMANCE (JAN 2019)

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 LC52.201-3 CONTRACT ADMINISTRATION (AUG 2015)

G.2 LC52.232-1A LIBRARY OF CONGRESS INVOICE INSTRUCTIONS (OCT 2016)

G.3 LC52.232-2 SCHEDULE OF PAYMENTS (JUN 2015)

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 LC52.201-1 CONTRACTING OFFICER'S REPRESENTATIVE (COR) APPOINTMENT AND AUTHORITY (JAN 2016)

H.2 LC52.203-1 CONTRACTOR PUBLICITY (OCT 2013)

H.3 LC52.204-1 COLLECTIONS SECURITY (DEC 2013)

H.4 LC52.204-3 INFORMATION SYSTEMS SECURITY (JUL 2024)

H.5 LC52.204-4 CONTRACTOR EMPLOYEE FITNESS (SEP 2024)

H.6 LC52.237-1 KEY PERSONNEL (AUG 2014)

H.7 LC52.237-2 CONDUCT OF WORK (MAY 2015)

H.8 LC52.239-1 INFORMATION SECURITY (JUL 2025)

H.9 LC52.239-2 SYSTEMS DEVELOPMENT LIFE CYCLE (SEP 2018)

H.10 LC52.239-3A ASSESSMENT AND AUTHORIZATION (ALT I) (JAN 2016)

H.11 LC52.239-5 SYSTEMS HOSTED BY EXTERNAL HOSTING PROVIDERS (SEP 2018)

H.12 LC52.239-7 INFORMATION AND COMMUNICATION TECHNOLOGY ACCESSIBILITY (APR 2026)

030ADV26R0047

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

I.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAR 2026)

I.3 52.216-18 ORDERING (AUG 2020)

I.4 52.216-19 ORDER LIMITATIONS (OCT 1995)

I.5 52.216-22 INDEFINITE QUANTITY (OCT 1995)

I.6 LC52.233-1 52.233-1 (DEV) DISPUTES (MAY 2014)

I.7 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I.8 LC52.204-27 HANDLING OF FEDERAL RECORDS (JUL 2021)

I.9 LC52.231-1 PAYMENT OF POSTAGE FEES (MAY 2015)

I.10 LC52.212-4 CONTRACT TERMS AND CONDITIONS - COMMERCIAL ITEMS (DEV) (FEB 2016)

I.11 LC52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS - COMMERCIAL ITEMS (DEV) (MAY 2015)

I.12 LC52.216-1 ORDER PLACEMENT – SINGLE AWARD INDEFINITE DELIVERY, INDEFINITE QUANTITY (FEB 2016)

I.13 LC52.216-1A ORDER PLACEMENT - ALTERNATIVE ORDERING PROCEDURES (FEB 2015)

I.14 LC52.227-1 ASSIGNMENT OF COPYRIGHT TO THE LIBRARY OF CONGRESS (DEC 2001)

I.15 LC52.232-25 PROMPT PAYMENT (DEV) (JUL 2013)

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

SECTION J - LIST OF ATTACHMENTS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

SECTION K - REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

K.1 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (OCT 2025)

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 LC52.215-3 PROPOSAL SUBMISSION INSTRUCTIONS – LOW PRICE TECHNICALLY ACCEPTABLE (JUL 2016) ...53

L.2 LC52.233-2 PROTESTS TO THE LIBRARY OF CONGRESS (DEC 2013)

SECTION M - EVALUATION FACTORS FOR AWARD

M.1 LC52.215-4 EVALUATION – LOW PRICE TECHNICALLY ACCEPTABLE (JUL 2016)

030ADV26R0047 Section B

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1.00 LOT _______________

My Talking Books (RealSAM) Dialog Licenses Contract Period: Base POP Begin: 12-01-2026 POP End: 11-30-2031

GRAND TOTAL _______________

B.1 SECTION B

B.1 Contract Type

This is an Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract. Orders may be placed against this IDIQ on a Firm- Fixed-Price (FFP) basis.

B.2 Award Type

Orders shall be placed for only defined requirements. These orders shall use the product categories and rates found in Attachment J3 - Pricing Chart. In the event that an order’s period of performance (POP) crosses fiscal or accounting periods, the rates must comply with the annual price that is current at the time the order is placed. No blended rates will be authorized at the order level. It does not matter if the majority of the work is performed in the next Ordering Period—the rates will be based upon the Ordering Period in which the TO/DO is awarded.

B.3 IDIQ Schedule

This IDIQ has the following periods:

Ordering Period 1: 12/01/2026 – 11/30/2027

030ADV26R0047 Section B

Ordering Period 2: 12/01/2027 – 11/30/2028

Ordering Period 3: 12/01/2028 – 11/30/2029

Ordering Period 4: 12/01/2029 – 11/30/2030

Ordering Period 5: 12/01/2030 – 11/30/2031

These are Ordering Years, not Option Years. Ordering Years do not need to be exercised individually.

B.4 Contract Minimum and Ceiling

The Library of Congress will order a minimum amount of $10,000.00 under this contract. Specific requirements will be identified in individual orders issued. During the life of this contract, the Government may order items, in any quantity, up to the maximum contract value specified below.

The maximum aggregate amount of all orders issued under this IDIQ contract shall not exceed a ceiling of $3,000,000.00 for the entire period of performance (POP).

(End of Section B)

030ADV26R0047 Section C

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C. STATEMENT OF WORK

C.1 OVERVIEW

The National Library Service for the Blind and Print-Disabled (NLS), Library of Congress (Library), is seeking a contractor to provide RealSAM Dialog Licenses and technical-support services for legacy RealSAM Dialog Licenses. Each license (legacy or new) shall include the cost of services needed to operate and maintain NLS’s My Talking Books (an Amazon Alexa skill) in production.

My Talking Books is an Amazon Alexa skill that enables NLS patrons to search the NLS collection, browse the NLS collection, retrieve/manage the patron’s Braille and Audio Reading Download (BARD) Wishlist, stream NLS talking books, and manage the patron’s Bookshelf using a voice-only interface available on Alexa-enabled commercial smart-speaker platforms.

The contractor shall be responsible for providing RealSAM Dialog licenses and services required to operate the system in production, while meeting all IT information-system security requirements as required by the Library of Congress.

C.2 BACKGROUND

NLS administers a free program that loans audio and braille books and magazines, music scores in braille and large print, and specially designed audio-playback and refreshable-braille-display equipment to residents of the United States who are unable to read or use standard print materials due to visual or physical impairment.

NLS administers the program nationally, while direct service to eligible individuals and institutions is the responsibility of cooperating network libraries in the various states, the District of Columbia, Puerto Rico, Guam, and the U. S. Virgin Islands. This service is also extended to eligible American citizens residing abroad.

C.3 SCOPE

The contractor shall provide the Library with new perpetual RealSAM Dialog licenses and technical support for perpetual RealSAM Dialog licenses—new or legacy—in its possession. This support includes the services needed to operate and maintain NLS’s My Talking Books (an Amazon Alexa skill) in production. My Talking Books is an Alexa skill that enables NLS patrons with Alexa-enabled smart-speaker devices to use a voice-only user interface to search the NLS Catalog, manage their Wishlist, access BARD Lists, and stream audio content from NLS’s Talking Book Collection.

C.4 REQUIREMENTS

The contractor shall provide the following:

C.4.1 RealSAM Dialog License – New Perpetual Licenses (not including technical/operational support)

The contractor shall provide the Library with perpetual RealSAM Dialog Licenses for purchase at a firm-fixed price.

These shall be provided in blocks of 500. The new perpetual licenses will not cover technical support or associated infrastructure costs. The Library will own these licenses, as it owns its existing 5,000 perpetual user licenses.

C.4.2 License and Technical Support for Perpetual Licenses (both new and legacy)

The contractor shall provide the Library with license and technical support. This support shall be provided on an annual basis at a firm-fixed price. This support shall be provided in blocks of 500. This support service must ensure that users with legacy RealSAM Dialog licenses can use the My Talking Books skill in production. The contractor shall provide the Library with a price schedule (Attachment J3 - Pricing Chart.xlsx) for the following scenarios:

A. RealSAM Dialog License Support – An annual fee for blocks of 500 perpetual user licenses for the RealSAM dialog engine. This scenario reflects the current state of affairs where the contractor is hosting all required non-GFE services (Auth Proxy, Streaming Servers, Dialog Engine, etc.).

B. RealSAM Dialog License Support with Auth Proxy hosted by the Library – same as scenario A, but the Library would host the Auth Proxy service instead of the contractor.

C. RealSAM Legacy Dialog License Support with Auth Proxy and Streaming Servers hosted by the Library – same as scenario A, but the Library would host both the Auth Proxy service and Streaming Servers instead of the contractor.

D. RealSAM Legacy Dialog License Support with Auth Proxy, Streaming Servers, and Dialog Engine (Binary Blob) hosted by Library – same as scenario A, but the Library would host the Auth Proxy service, Streaming Servers, and a binary blob of the dialog engine instead of the contractor.

Note— These scenarios are mutually exclusive. Consequently, 100% of the Library’s technical support for legacy licenses will be the same. The contractor shall not charge the Library for transitioning from scenario A (the status quo) to another scenario.

C.4.3 Technical-Support Requirements

A. With each RealSAM Dialog License (new and legacy), the contractor shall provide technical-support services to assist with answering technical questions and providing end-user support to resolve My Talking Books issues.

Performance metrics for the delivery of technical-support service shall be in compliance with Attachment J1 - SLA for My Talking Books (RealSAM).xlsx. For new licenses, these support services will be provided for each and every license purchased as part of the purchase price.

B. The contractor’s technical-support resources are required to have a deep knowledge of My Talking Books and its infrastructure to sufficiently provide this service.

C. The contractor shall make a good-faith effort to resolve technical-support requests within 72 business hours of submission. If a support request cannot be resolved within 72 hours, the contractor shall provide a written explanation to the COR as to the reason for the delay and provide an estimated completion date for when the issue is expected to be resolved.

D. The contractor shall provide a written monthly Technical Support Status Report to the COR detailing technical support requests, actions taken, and their current status.

C.4.4 Status Reports

The contractor shall provide monthly status reports on the progress made in fulfilling technical-support requests and other contract deliverables. The format shall be determined by the COR.

C.4.5 Status Meeting

The contractor shall be responsible for keeping the COR informed about contractor progress throughout this contract’s POP and ensuring that the contractor’s activities are aligned with the Library's objectives. At a minimum, the contractor shall review the status and results of contractor performance with the COR monthly via Library-approved digital conferencing means (e.g., MS Teams). The contractor shall be available for discussion regarding any potential problems within two (2) business days of request.

C.5 CONTRACT PERFORMANCE

C.5.1 Bi-Weekly Reports

Every two weeks, the contractor shall provide the COR with a report on RealSAM Dialog Engine Licenses. This report will include, but is not limited to, the number of licenses in use, the number of licenses available, and the current status of all of the Library’s licenses.

C.5.2 Monthly Reports

Specific requirements and delivery schedules will be identified in each Task Order. The contractor shall provide program management and oversight for this contract and all Task Orders issued hereunder, including:

A. Production and quality control of deliverables B. Project planning, implementation, and reporting artifacts C. Detailed invoicing with itemized prices D. Technical support E. Report of technical support provided during each month F. Report of system maintenance performed during each month G. Report of SLA performance during each month

C.5.3 Schedule of Deliverables

Reference Description of Event/Deliverable Due Date/Payment Schedule

C.5.3 Post-Award Conference/Kick-Off Meeting 10 business days after the award

C.4.5 Status Meetings Every third Wednesday of each month, but also at request with 48-hour notice

C.4.4 Status Reports Every other Wednesday or at the request of the COR

C.5.1 RealSAM Dialog Engine License Report Every other Wednesday or at the request of the COR

C.5.2 Monthly Reports Monthly

C.4.1 New Perpetual RealSAM Dialog License Within 48 hours of award date

C.5.3 Contract Administration/Post-Award Conference/Kick-Off Meeting The contractor shall set up a post-award conference within 10 days of contract award. This meeting is intended to promote effective communication, align objectives, and establish the foundation for a productive working relationship.

The meeting agenda shall include, but is not limited to, the following:

A. Contract overview B. Roles and responsibilities C. Reporting and communication D. Deliverables and quality standards E. Performance metrics F. Billing and payment procedures

C.6 PROPERTY AND TITLE

Per FAR 52.227-14, all data produced, furnished, or acquired under this contract becomes the property of the Library.

Upon acceptance of a product or deliverable, title and property transfer to the ownership of the Library. The contractor shall retain all ownership of copyright and license for the proprietary design of their devices.

C.7 KEY PERSONNEL ON INDIVIDUAL TASK ORDERS

The following positions are considered key personnel:

C.7.1 Project Manager and Alternate Project Manager

The contractor shall provide a project manager who shall be responsible for the performance of the work. The Project manager and alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The project manager, or alternate if the project manager is unavailable, shall be available for communications with the COR between 8:00 a.m. and 4:30 p.m. ET, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

Qualifications:

At least 4 years of experience managing projects of similar or greater size and complexity.

C.7.2 Technical Support Lead

Qualifications:

A. Bachelor’s degree or

B. At least 4 years of experience leading technical support services for products of similar or greater complexity.

(End of SOW)

030ADV26R0047 Section D

SECTION D - PACKAGING AND MARKING

D.1 LC52.211-1 DELIVERIES (APR 2015)

All deliveries submitted to the CO or the COR or other Library personnel designated to receive deliverables shall clearly indicate the following information:

a. Agency/Requiring Library Service Unit and MAIL STOP/Room Number

b. Description of information/data being submitted

c. Contract Number

d. Contractor Name and Address

(End of Clause)

030ADV26R0047 Section E

SECTION E - INSPECTION AND ACCEPTANCE

Inspection and Acceptance under this contract will be in accordance with paragraph (a) Inspection and Acceptance of FAR 52.212-4 Contract Terms and Conditions – Commercial Items (Nov 2023).

030ADV26R0047 Section F

SECTION F - DELIVERIES OR PERFORMANCE

FAR Number Title Date

52.242-15 STOP-WORK ORDER AUG 1989

52.242-17 GOVERNMENT DELAY OF WORK APR 1984

52.247-34 F.O.B. DESTINATION NOV 1991

F.1 LC52.215-5 PLACE AND PERIOD OF PERFORMANCE (JAN 2019)

F.1. Ordering Period

The ordering period shall be five (5) years as indicated in section B.

F.2. Performance Locations

It is anticipated that work shall be performed at the contractor's facility.

F.3. Hours of Operation

The contractor is responsible for determining its hours of operation in fulfilling the requirements of this contract. The Library’s standard operating hours are from 8:30 AM through 5:30 PM ET, Monday through Friday, excluding Federal holidays. The contractor shall coordinate with the COR for any work to be conducted at Library facilities.

030ADV26R0047 Section G

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 LC52.201-3 CONTRACT ADMINISTRATION (AUG 2015)

This contract will be administered by:

Library Contracting Officer: James R. Robinson Phone: +1-202-707-9053 Email: jarobinson@loc.gov

Library Contract Specialist: Nikolas Wellstead Email: nwellstead@loc.gov

Library Contracting Officer Representative: TBD Phone: TBD Email: TBD

Contractor Contract Administrator: TBD Phone: TBD Email: TBD

G.2 LC52.232-1A LIBRARY OF CONGRESS INVOICE INSTRUCTIONS (OCT 2016)

The contractor must prepare and submit invoices electronically to nlsadmin@loc.gov, with a copy emailed to the COR on the same email. The contractor may submit payment requests using other-than-electronic means only when alternate procedures are authorized by the contracting officer in writing.

(End of Clause)

G.3 LC52.232-2 SCHEDULE OF PAYMENTS (JUN 2015)

The contractor must submit invoices for payment upon delivery of the items or successful performance of the events identified in the orders under this contract pursuant to the standards and acceptance criteria defined in each order.

030ADV26R0047 Section H

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 LC52.201-1 CONTRACTING OFFICER'S REPRESENTATIVE (COR) APPOINTMENT AND

AUTHORITY (JAN 2016)

(a) Performance of work under this contract is subject to the technical direction of the COR. The term “technical direction” includes, without limitation, direction to the contractor that directs or redirects the labor effort, shifts the work between work areas or locations, and/or fills in details and otherwise serves to ensure that tasks outlined in the contract are accomplished satisfactorily.

(b) Technical direction must be within the scope of the contract specification(s)/work statement. The COR does not have authority to issue technical direction that:

(1) Constitutes additional work outside the contract specification(s)/work statement;

(2) Constitutes a change as defined in the “Changes” clause of this contract;

(3) Causes an increase or decrease in the contract price, or the time required for contract performance;

(4) Changes any of the terms, conditions, or specification(s)/work statement of the contract;

(5) Interferes with the contractor's right to perform under the terms and conditions of the contract; or

(6) Directs, supervises or otherwise controls the actions of the contractor's employees.

(c) Technical direction may be oral or in writing. The COR must confirm oral direction in writing within five workdays, with a copy to the Contracting Officer.

(d) The Contractor shall proceed promptly with performance resulting from the technical direction issued by the COR.

If, in the opinion of the contractor, any direction of the COR or the designated representative falls within the limitations of (b) above, the contractor shall immediately notify the Contracting Officer no later than the beginning of the next Government work day.

(e) Failure of the Contractor and the Contracting Officer to agree that technical direction is within the scope of the contract shall be subject to the terms of the “Disputes” clause of this contract.

(End of Clause)

H.2 LC52.203-1 CONTRACTOR PUBLICITY (OCT 2013)

The Contractor, or any entity or representative acting on behalf of the Contractor, may not refer to the equipment or services furnished pursuant to the provisions of this contract in any news release or commercial advertising, or in connection with any news release or commercial advertising, without first obtaining explicit written consent to do so from the Contracting Officer. Should any reference to such equipment or services appear in any news release or commercial advertising issued by or on behalf of the Contractor without the required consent, the Government will consider institution of all remedies available under applicable law.

H.3 LC52.204-1 COLLECTIONS SECURITY (DEC 2013)

(1) The Library is a public institution responsible for making its resources (collections and staff) available to the Congress and the American people. To achieve a balance between access and security, the Library requires everyone (staff, visitors, interns, contractors, etc.), to always use due diligence and protect its assets during use.

(2) Physical access to Library collections is limited to staff and/or determined by the host office. In addition, established requesting processes in the various readings rooms must be followed.

(3) Loan Privileges. Contractor employees may obtain loans of Library property for internal use and Library work-related purposes.

i. Loan of Library Property. All loans of Library property must be approved and documented by the host Library Services office. Contractor staff shall obtain a Library “General Pass” (Form LW 12/54 (rev2/88)) for each loan.

ii. Liability – Loss or Damage of Library Property. Use or loan of all Library property and signature on this contract means that the contractor acknowledges and agrees to:

(a) ensure the return all Library property issued in the same condition as borrowed;

(b) accept responsibility and liability for the negligent loss or damage of issued or borrowed Library property; and

(c) ensure that the loaned property is used for Library purposes and not loaned to any other person.

(End of Clause)

H.4 LC52.204-3 INFORMATION SYSTEMS SECURITY (JUL 2024)

(1) Computer Security Policy. The Library requires anyone using or accessing its digital assets (including networks, servers, workstations, systems, data, web pages, and email) to protect them and use them only for official business, and only in accordance with Library regulations and applicable Library bargaining agreements. Unauthorized or inappropriate use may be grounds for termination or other contractual remedy.

(2) Privacy Policy. No one has the right to privacy while using any Library computer system, including internet or email services. Usage may be monitored.

(3) Level of Access. The Library’s Host Office will determine the level of access to the Library’s IT equipment, staff and software needed to successfully perform under this contract. Access may include, for example, email, word processing, internet, and intranet.

(4) Mandatory IT Security Training. Contractor staff must successfully complete mandatory information systems security training and access forms prior to use of or access to any of the Library’s digital assets.

(a) The required training is available on the Library’s learning management system, LOC Learn, at https://www.loc.gov/extranet/cld/. Library staff will provide further instructions upon onboarding.

(b) Contractor staff with access to Library digital assets shall complete the information systems security training annually. The training is available on the Library intranet at https://www.loc.gov/staff/cld/.

(End of Clause)

H.5 LC52.204-4 CONTRACTOR EMPLOYEE FITNESS (SEP 2024)

“Contractor employee fitness” means fitness based on character and conduct for work for or on behalf of the Government as a contractor employee.

Work under this contract is unclassified. However, the Library of Congress shall conduct background investigations of contractor personnel who will have 1) regular, ongoing, unescorted access to the Library’s buildings, grounds, or collections, 2) access to Library information technology systems, and/or 3) access to Library information not available to the public, including information determined to be Controlled Unclassified Information (CUI), to ensure they meet basic standards of honesty and trustworthiness pursuant to Library regulations. The Library does not determine the fitness of employees to work for the contractor firm that hires them. The Library’s interest is in determining whether contractor personnel should be granted greater access than the general public to Library facilities, Library information technology systems, and/or non-public Library information.

(1) Any access to non-public Library facilities, Library information technology systems, and/or non-public Library information will require a contractor employee fitness determination. All initial, existing, and reciprocal contractor employee fitness determinations will be subject to continuous vetting. Continuous vetting will vary based on position risk level. An example of continuous vetting is outlined in Trusted Workforce 2.0 (https://www.performance.gov/trusted-workforce/ and https://www.dcsa.mil/Personnel-Security/Continuous- Vetting/).

(2) A favorable contractor employee fitness determination requires completion and successful adjudication of a security application request (release forms, fingerprints, and a full background investigation). To facilitate the fitness determination, the prospective contractor employee shall submit to the Library complete and accurate information as identified on the National Background Investigation Services (NBIS)’s eAPP (https://eapp.nbis.mil) or other system as provided by the Personnel Security Division (PSD). Contractors should anticipate a minimum of two weeks for the process, provided all requested information is timely, accurate and complete and that no adverse information is received. A background investigation generally will require that the candidate has cumulatively resided in the United States for at least three of the past five years. This requirement is subject to certain exceptions assessed on a case-by-case basis by PSD in accordance with established federal personnel vetting standards.

(3) After the contractor employee fitness determination, each contractor employee with a favorably adjudicated background investigation shall be enrolled in and subject to the Library’s continuous vetting process. Enrollment in the Library’s continuous vetting process also requires enrollment in the Federal Bureau of Investigation (FBI) Record of Arrest and Prosecution Background (“Rap Back”) program, which provides the Library with notification of any criminal activity by the enrollee. Upon enrollment in Rap Back, the Library shall provide each enrollee with a notification of their rights with respect to the collection and use of their fingerprints and to the accuracy of the information obtained from Rap Back, as well as a copy of the FBI Privacy Act Statement that describes how FBI may use their fingerprint images.

(4) The fact that the Library may conduct background investigations and continuous vetting on assigned contractor personnel does not relieve the contractor of the responsibility to provide qualified, reliable personnel of sound character and conduct. This includes providing contractor personnel who can maintain compliance with the Library’s requirement of a drug-free workplace and federal laws regarding controlled substances (see the Controlled Substances Act, 21 U.S.C.

§ 801 et seq. for the definition of controlled substances). In the event that drug testing is required for a contractor employee to obtain a favorable fitness determination, the contractor will be responsible for bearing the costs of such testing, conducting the testing in a manner consistent with federal vetting standards, which are based on the testing protocols published by the Substance Abuse and Mental Health Services Administration (SAMHSA), and providing the results to the Library.

(5) The Library may require removal of contractor staff from Library facilities and revocation of access to Library information technology systems and non-public Library information if investigative results raise concerns regarding a contractor employee’s fitness or the contractor employee is non-compliant with the Library’s instructions or requests for information during the vetting process. In such cases, the Contracting Officer (CO) or Contracting Officer Representative (COR) will notify the contractor of the unfit determination and need for the contractor employee to return all government equipment such as badges, keys and network tokens if issued. Contractor management staff may be required to escort the contractor employee from Library premises.

(6) The contractor will ensure the COR and CO are notified of all changes to those contractor personnel performing work on this contract that require non-public access.

(End of Clause)

H.6 LC52.237-1 KEY PERSONNEL (AUG 2014)

The personnel designated as key personnel in this contract are considered to be essential to the work being performed hereunder. At least 30 days prior to diverting any of the specified individuals to other programs or contracts, or as soon as possible if an individual must be replaced—for example, as a result of leaving the employ of the contractor—the contractor shall notify the contracting officer and identify proposed substitutions. No diversion or substitution shall be made by the contractor without written consent of the contracting officer.

The following personnel have been identified as Key Personnel in the performance of this contract:

Position/Labor Category Name

Project Manager TBD

Alternate Project Manager TBD

Technical Support Lead TBD

(End of Clause)

H.7 LC52.237-2 CONDUCT OF WORK (MAY 2015)

The personnel employed by the Contractor shall be capable employees qualified in this type of work. The Contractor shall be responsible for all damage to Library property by the activities of his employees resulting from these operations.

The Contracting Officer may require removal from work on this contract any employee(s) that may be deemed incompetent, careless, insubordinate, unsuitable, or otherwise objectionable, or whose continued employment is deemed contrary to the public interest or inconsistent with the best interest of or the security of the Library.

(End of Clause)

H.8 LC52.239-1 INFORMATION SECURITY (JUL 2025)

The work to be conducted is considered Controlled Unclassified Information (CUI) pursuant to National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 (rev 4) or current version. The Contractor shall ensure that all non-public Library information processed under this contract shall be protected from unauthorized use and mishandling by the Contractor. Information includes both hard copy (paper) formats and soft copy (stored in electronic form, e.g., hard disks, tapes, flash drives, CD-ROM/CD-R, etc.).

(a) The Contractor shall store hard copies and soft copies contained on removable media (e.g., tapes, floppy disks, flash drives, CD-ROM/CD-R, etc.) in a government-approved storage container per the direction of the Contracting Officer

Representative (COR) or the Library of Congress Project Manager when not under the direct control of Contractor Key Personnel.

(b) The Contractor shall treat any information developed on security vulnerabilities and any Government provided non-public information as “CUI.”

(c) The Contractor personnel shall label and protect this information as “Security Category: Moderate,” placing this designation in the footer.

(d) The Contractor shall ensure that all documents designated “Security Category: Moderate,” “Security Category:

High” and “Limited Official Use Only” are not emailed to or from an external email system. These documents may only be emailed between Library of Congress email accounts, or within a secured corporate email network.

(e) The Contractor shall ensure that all documents designated “Security Category: Moderate,” “Security Category:

High” and “Limited Official Use Only” are shredded, burned, or otherwise destroyed before being disposed of in accordance with applicable corporate and federal records management policies.

(f) The Contractor shall dispose of all documents designated “Security Category: Moderate,” “Security Category: High” and “Limited Official Use Only” remaining in the Contractor’s possession at the end of the contract term.

(g) The Contractor shall ensure that all Contractor workstations used to process Library information utilizes anti-virus and anti-spyware utilities that are configured to continuously monitor and to automatically update as well as having automatic operating system patching in place.

(h) The Contractor shall ensure that all Contractor workstations used to process Library information employ a firewall that can either be software running on the workstation or a stand-alone firewall that protects the workstation from unauthorized access from any other devices, including devices on the Contractor’s corporate network.

(i) The Contractor shall ensure that all Library information that is labeled “Security Category: Moderate,” “Security Category: High” and “Limited Official Use Only” is encrypted using a Federal Information Processing Standards Publication (FIPS) 140-3 validated application configured in FIPS mode. This includes information stored on internal hard drives and removable devices (e.g., CD-Rs, flash drives, etc.).

(j) The Contractor must provide a written list of anti-virus, anti-spyware, firewall, encryption products, versions and proof of licenses, along with the automatic operating system patching status, MAC address (if applicable) and user name for each system being used to process Library information. Patching shall include Operating System packages and third party software installed on any systems accessing the Library Networks.

(k) In accordance with NIST SP 800-61 (rev 3) or current version, the Contractor shall report to infosec@loc.gov, the Contracting Officer, and the COR any adverse events that are computer security related or computer security incidents (adverse events and computer security incidents as defined in NIST SP 800-61 (rev 3) or current version) concerning Library CUI within 24-hours of its discovery. The contractor shall coordinate its response to such an event or incident with the Library.

(l) The Contractor shall not provide any government-furnished non-public documents, information, or licensed material in any form to anyone other than the Contracting Officer, the COR, or the Library of Congress Project Manager without the written approval of the Contracting Officer, the COR, or the Library of Congress Project Manager during the period of this contract or at any time afterwards.

(m) The Contractor shall not release any government documents or information related to IT Security in any form without the written approval of the Library’s IT Security Group.

(n) The Contractor shall ensure that all Contractor personnel sign nondisclosure agreements (NDAs).

(o) The Contractor shall ensure that all Contractor personnel complete the Library of Congress IT Security Awareness Training on an annual basis.

(End of Clause)

H.9 LC52.239-2 SYSTEMS DEVELOPMENT LIFE CYCLE (SEP 2018)

The Information Technology to be provided under this contract is subject to the procedures established in the Library’s Systems Development Life Cycle (SDLC) as follows:

(a) Requirements: The Contractor shall gather and analyze requirements and produce a system requirements document (SRD) accordingly.

(b) Design: The Contractor shall perform design analysis and complete a Systems Design Document which satisfies the requirements in the aforementioned SRD.

(c) Development: The Contractor shall develop, customize and/or configure the system according to system requirements and design specifications.

(d) Testing: The Contractor shall test the solution to ensure it satisfies all requirements, including security requirements documented in Library of Congress Directive (LCD) 5-410.1, Information Technology Security Policy. The Contractor shall remediate any identified vulnerabilities and weaknesses in accordance with LCD 5-410.1.

(e) Implementation: The Contractor shall support implementation and deployment of the tested solution into the Library’s production environment.

(f) Documentation: The Contractor must either use the Library’s SDLC templates, which will be provided by the COR upon request, or use an alternative format which satisfies all SDLC requirements as stated in (a) through (e) above. The COR will approve all SDLC deliverables.

(End of Clause)

H.10 LC52.239-3A ASSESSMENT AND AUTHORIZATION (ALT I) (JAN 2016)

The information technology identified in this contract will be subject to review and approval of Assessment and Authorization (A&A) prior to connecting the system(s) to the Library of Congress Network.

(a) The contractor shall provide the COR with documentation demonstrating Authorization.

(b) The Library will perform a security assessment, assessment, risk assessment, and security testing & evaluation pursuant to NIST SP 800-37.

(c) The Contractor shall provide Authorization support to the Authorizing Official, including producing copies of the Assessment Package, drafting memorandums and assisting in the briefing of the Designated Approving Authority.

(d) The Contractor shall ensure that the IT system is not connected to the Library of Congress Data Network until accredited.

(End of Clause)

H.11 LC52.239-5 SYSTEMS HOSTED BY EXTERNAL HOSTING PROVIDERS (SEP 2018)

For any non-Library of Congress owned and operated systems supporting a hosted application, including cloud services, security devices, shared servers, backup devices, and management systems, the Contractor shall provide:

(a) Design documentation demonstrating that the environment is Federal Risk and Authorization Management Program (FedRAMP) compliant

(b) Assessment and Authorization documentation for the operating environment

(c) Documented test results, including individual test items, showing that the applications, hosting platforms and associated management systems have implemented the minimum security controls per FIPS 199) of the system.

(d) Access for the Library to conduct scanning, security testing and assessment, and penetration testing of the operating environment, including support for any remediation issues in accordance with the Library policy on remediation documented in Library of Congress Directive (LCD) 5-410.1, Information Technology Security Policy.

(e) The contractor shall sign a Memorandum of Understanding (MOU)/Interconnection Security Agreement (ISA) with the Library of Congress in accordance with NIST SP 800-47, Security Guide for Interconnecting Information Technology Systems. This may be an addendum to the contract between the Library and the Contractor.

(End of Clause)

H.12 LC52.239-7 INFORMATION AND COMMUNICATION TECHNOLOGY ACCESSIBILITY

(APR 2026)

(a) All Information and Communication Technology (ICT) supplies, information, documentation, and services that are developed, acquired, maintained or delivered under this contract or order must comply with the Americans with Disabilities Act (ADA) (see 42 U.S.C. §12209) and provide equal access to ICT for individuals with disabilities who are Library employees and members of the public. The Contactor agrees to meet the requirements of the ADA by implementing the standards required for executive branch agencies under Section 508 of the Rehabilitation Act of 1973 (see 29 U.S.C. § 794d and 36 C.F.R. 1194.1), which applies the Web Content Accessibility Guidelines (WCAG) version 2.0.

However, all Library web content and mobile applications, as defined by 28 C.F.R. Part 35, Subpart H, must meet, at a minimum, the ADA regulations found in that subpart, which apply WCAG 2.1. This contract may also include specific accessibility requirements (e.g., additional standards that exceed the ADA found in the Statement of Work).

(b) When submitting an offer or quote to the Library, and by signing a contract, the contractor certifies that its ICT meets the applicable accessibility standards. If the ICT doesn’t meet applicable accessibility standards, the contractor must submit a Voluntary Product Accessibility Template (VPAT) or other Accessibility Conformance Report (ACR) that identifies the standards that can’t be met.

(c) If the contractor is submitting an offer or quote for ICT that is being developed or configured for the Library, the contractor must notify the Library if the contractor becomes aware of a Library requirement that will preclude the deliverable from meeting the applicable accessibility standards. The contractor must submit a VPAT or ACR to the Library immediately upon becoming aware that the contractor is unable to deliver a product that meets all applicable accessibility standards.

(d) All deliverables under the resulting contract must continue to meet accessibility standards set forth in the contract.

The contractor shall ensure that ICT maintenance, upgrades, substitutions, and replacements meet the accessibility standards set forth in the contract.

(e) The Library reserves the right to perform independent testing to validate that the ICT conforms with the standards set forth above (including, but not limited to, testing before the deliverables are accepted). If the Library determines that ICT deliverables provided by the contractor do not conform to the ADA’s requirements and/or the contractor’s representations at the time of contract award, remediation of the supplies or services to the level of conformance required by the ADA and/or represented at the time of contract award will be the responsibility of the contractor at its own expense. The Library shall have the discretion to determine the timeframe for remediation and withhold further payment on the contract until remediation is complete.

030ADV26R0047 Section I

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

https://www.acquisition.gov/browse/index/far

FAR Number Title Date

52.202-1 DEFINITIONS JUN 2020

52.203-3 GRATUITIES APR 1984

52.204-19 INCORPORATION BY REFERENCE OF REPRESENTATIONS AND

CERTIFICATIONS

DEC 2014

52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT

NOV 2021

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE OCT 2018

52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE MAINTENANCE AUG 2020

52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

NOV 2023

52.227-14 RIGHTS IN DATA—GENERAL ALTERNATE III (DEC 2007) MAY 2014

52.232-25 PROMPT PAYMENT JAN 2017

52.233-1 DISPUTES MAY 2014

52.232-39 UNENFORCEABILITY OF UNAUTHORIZED OBLIGATIONS JUN 2013

52.242-13 BANKRUPTCY JUL 1995

52.243-1 CHANGES—FIXED PRICE ALTERNATE II (APR 1984) AUG 2018

52.253-1 COMPUTER GENERATED FORMS JAN 1991

I.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES

OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAR

2026)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204–23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab Covered Entities (DEC 2023) (Section 1634 of Pub. L. 115–91).

(3) 52.204–25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (NOV 2021) (Section 889(a)(1)(A) of Pub. L. 115–232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(5) 52.232–40, Providing Accelerated Payments to Small Business Subcontractors (MAR 2023) (31 U.S.C. 3903 and 10 U.S.C. 3801).

(6) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(7) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

[X] (1) 52.203–6, Restrictions on Subcontractor Sales to the Government (JUN 2020), with Alternate I (NOV 2021) (41 U.S.C. 4704 and 10 U.S.C. 4655).

[] (2) 52.203–13, Contractor Code of Business Ethics and Conduct (NOV 2021) (41 U.S.C. 3509).

[] (3) 52.203–15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (JUN 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

[X] (4) 52.203–17, Contractor Employee Whistleblower Rights (NOV 2023) (41 U.S.C. 4712); this clause does not apply to contracts of DoD, NASA, the Coast Guard, or applicable elements of the intelligence community—see FAR 3.900(a).

[] (5) 52.204–10, Reporting Executive Compensation and First-Tier Subcontract Awards (JUN 2020) (Pub. L. 109–282) (31 U.S.C. 6101 note).

[] (6) [Reserved]

[] (7) 52.204–14, Service Contract Reporting Requirements (OCT 2016) (Pub. L. 111–117, section 743 of Div. C).

[] (8) 52.204–15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (OCT 2016) (Pub. L. 111– 117, section 743 of Div. C).

[X] (9) 52.204–27, Prohibition on a ByteDance Covered Application (JUN 2023) (Section 102 of Division R of Pub. L.

117–328).

[] (10) 52.204–28, Federal Acquisition Supply Chain Security Act Orders—Federal Supply Schedules, Governmentwide Acquisition Contracts, and Multi-Agency Contracts. (DEC 2023) (Pub. L. 115–390, title II).

[] (11)(i) 52.204–30, Federal Acquisition Supply Chain Security Act Orders— Prohibition. (DEC 2023) (Pub. L. 115–390, title II).

[] (ii) Alternate I (DEC 2023) of 52.204–30.

[] (12) 52.209–6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, Proposed for Debarment, or Voluntarily Excluded. (JAN 2025) (31 U.S.C. 6101 note).

[] (13) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (OCT 2018) (41 U.S.C.

2313).

[] (14) [Reserved]

[] (15) 52.219–3, Notice of HUBZone Set-Aside or Sole-Source Award (OCT 2022) (15 U.S.C. 657a).

[] (16) 52.219–4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2022) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

[] (17) [Reserved]

[] (18)(i) 52.219-6, Notice of…