STATEMENT OF WORK (SOW)

SNOW CLEARING & HAULING SERVICES — OFFUTT AIR

FORCE BASE

Contract Vehicle: Blanket Purchase Agreement (BPA)

Target Location: Offutt Air Force Base (Installation Pavement & Designated Off-Base

Parcels)

Effective Date: November 01, 2026

Document Version: Version 5.2 — Operator Classification & Compliance Framework

1.0 Scope of Work & Description of Services

The Contractor shall provide mission-essential snow clearing, snow relocation, and snow hauling services to ensure uninterrupted operational capability at Offutt Air Force Base (AFB) during winter weather events. The Contractor shall furnish all management, competent supervision, certified heavy equipment operators, CDL Licensed Operators, tools, transportation, equipment, supplies, and labor necessary to perform all operations safely, expeditiously, and in strict accordance with the standards outlined herein.

1.1 Authorized Clearing Footprint

Clearing operations under this agreement are strictly limited to designated paved parking areas and road access arteries, comprising a total combined footprint of 1,014,497 square feet, allocated as follows:

B1000 Complex Parking Pavement: 783,546 sq. ft.

Capehart Off-Base Parking Lots: 230,951 sq. ft.

(Note: Granular pavement demarcations, specific perimeter boundaries, and facility access designations will be finalized and incorporated via Appendix J prior to full contract execution.)

1.2 Base-Wide Snow Hauling

Snow hauling operations are non-localized and apply base-wide. Loading of contractor dump trucks will be performed exclusively by 55th Civil Engineer Squadron (55 CES) assets.

Contractor responsibilities include furnishing dedicated tandem-axle dump trucks (minimum struck capacity of 10 cubic yards) and CDL Licensed Operators, receiving piled snow deposited by 55 CES equipment, and safely transporting and offloading snow from any designated operational staging or loading location on the installation to the official base snow dump site designated by the Government.

1.3 Execution via BPA Calls

Work will be executed exclusively through the issuance of individual, formal Blanket Purchase

Agreement (BPA) Calls placed by the Contracting Officer (CO) or an authorized Contracting

Officer ’s Representative (COR). This BPA does not obligate Government funds until an authorized call is formally issued. All purchases shall reference this agreement and be numbered in accordance with (IAW) Defense Federal Acquisition Regulation Supplement

(DFARS), Part 204, Subpart 204.71, Uniform Contract Line-Item Numbering System.

2.0 Operational Standards & Core Snow Removal Requirements (SOW 1.8)

2.1 Mission-Essential Snow/Ice Clearance (SOW Clause 1.8)

The Contractor shall provide mission-essential snow clearing services for all designated paved areas at Offutt AFB and specified off-base annexes (including all facilities identified in Appendix

J, to be attached).

Clearance Standard: The contractor must achieve bare pavement conditions, defined as a maximum residual snow depth of 0.25 inches (1/4") across the entire designated footprint.

Continuous Clearing in Priority 1: During active snow accumulation, clearing operations in Priority 1 areas shall be continuous and sustained until the precipitation event ceases and the bare pavement threshold is fully achieved.

Operational Call-Out & Mobilization Window: Operations shall be formally initiated by the CO or COR. The Contractor's full operational equipment complement, management, and personnel must arrive on-site and commence clearing operations within 2.0 hours of formal Government notification.

Intermediate Clearing Requirements (SOW Clause 1.8.1): During continuous, multi-day, or heavy storm events, the Contractor shall execute a full clearing cycle of all Priority

1 and Priority 2 parking areas every time accumulation reaches 3.0 inches, or every 6.0 hours, whichever occurs first. These intermediate clearing passes are mandatory, built into the Firm-Fixed-Price (FFP) tiered pricing structure, and shall be performed at no additional cost to the Government.

3.0 Division of Responsibilities & Priority Phasing Timelines

The B1000 Complex and Capehart facilities are phased into operational tiers to preserve mission readiness. The Contractor shall execute clearing in accordance with the specific performance milestones below. The operational performance clock for all completion windows begins strictly when accumulating snowfall ends:

Functional

Area / Zone

Designated

Pavement

Footprint

Included

Facilities &

Lots

Performance Metric

& Completion

Window

Responsible

Party

Supervision

& Personnel

Base-wide operations

All active operational sectors

Dedicated on-site

English-speaking supervisors and certified heavy equipment operators present during all operations. Supervisor

POC available

24/7/365.

Contractor

General

Clearing

Capacity

Total contract footprint

All operational complexes

Maintain a minimum overall operational clearing rate of

150,000 sq. ft. per hour of bare pavement.

Contractor

Priority 1:

Critical

Access

289,396 sq.

ft.

West Lot, South Lot 1, East Lot (Per

Appendix J)

Cleared to bare pavement ( 0.25" residual snow) within

4.0 hours after accumulating snowfall ends.

Contractor

Priority 2:

Operational

Access

304,232 sq.

ft.

Northwest

Lot, South

Lot 2, VCC

Lot, O’Malley

Lot (Per

Appendix J)

Cleared to bare pavement ( 0.25" residual snow) within

8.0 hours after accumulating snowfall ends.

Contractor

Functional

Area / Zone

Designated

Pavement

Footprint

Included

Facilities &

Lots

Performance Metric

& Completion

Window

Responsible

Party

Priority 3:

Sustained

Access

189,918 sq.

ft.

South Lot 3, Northeast Lot

(Per

Appendix J)

Cleared to bare pavement ( 0.25" residual snow) within

12.0 hours after accumulating snowfall ends.

Contractor

Capehart

Parking Lots

230,951 sq.

ft.

Off-base

Capehart personnel and operational lots (Per

Appendix J)

Cleared to bare pavement ( 0.25" residual snow) within

18.0 hours after accumulating snowfall ends.

Contractor

Snow

Loading

Operations

Designated snow accumulation sites

All base-wide loading zones

Mechanical loading of piled snow into contractor dump trucks using government loaders and operators.

Government

(55 CES)

Snow

Hauling &

Offloading

Base-wide transport routes

Staging areas to designated dump site

Deployment of five (5) tandem-axle dump trucks (min 10 cu yd struck capacity) operated by CDL

Licensed Operators for continuous hauling and offloading during authorized 12-hour shifts.

Contractor

Functional

Area / Zone

Designated

Pavement

Footprint

Included

Facilities &

Lots

Performance Metric

& Completion

Window

Responsible

Party

Operational

Hand-off

Notification

Priority 1 &

Capehart

B1000 and

Capehart zones

Immediate electronic or telephonic notification to the COR upon completion of

Priority 1 and

Capehart zones to coordinate follow-on operations.

Contractor

Chemical

De-Icing &

Treatment

Installation-wide

All roadways, parking complexes, and flight-line access

Application of sand, road salt, brine, and specialized chemical de-icers (strictly excluded from contractor scope).

Government

(55 CES)

4.0 Equipment Specifications & Staging Protocols

4.1 Fleet Capability & Sizing

The Contractor is solely responsible for sizing, staging, fueling, and maintaining the heavy-machinery fleet required to achieve the contractual clearing rate ( ) and meet all phased completion milestones. All deployed machinery must operate safely under extreme winter conditions without damaging underlying base pavement, expansion joints, curbing, or lighting structures.

4.2 On-Base Equipment Staging Protocols

Staging of contractor heavy machinery, service trucks, and support equipment on base is contingent upon operational needs:

Government-Directed Locations: On-base staging locations are not permanent and will vary based on seasonal priorities, active flightline security postures, and specific guidance provided by the CO or COR.

Operational Rules: The Contractor shall only stage equipment in designated zones formally approved in writing by the CO or COR. Staging areas must be kept clean, orderly, and free of hazardous environmental contamination. The Government reserves

≥ 150, 000 sq. ft./hr the right to order the relocation of staged equipment at contractor expense if operational requirements dictate.

4.3 Hauling Vehicle Specifications

All dump trucks deployed under snow hauling operations (CLIN 0007) must strictly satisfy the following minimum engineering specifications:

Chassis & Axle Configuration: Must be commercial tandem-axle dump trucks (twin rear drive axles) engineered to navigate heavy snow pack, unpaved dump aprons, and steep grades under full gross vehicle weight. Single-axle trucks, pick-up dump conversions, or non-commercial trailers are strictly prohibited.

Volumetric Capacity: Each dump body must have a certified minimum struck capacity of 10.0 cubic yards (water-level struck load, excluding sideboards). Truck beds must be clean, structurally sound, and capable of handling dense, wet snow loaded by heavy 55

CES loaders without spillage.

Operational Readiness: All dump trucks must be equipped with functioning tailgate locks, heavy-duty hydraulic hoist systems capable of cold-weather dumping, and active safety backup alarms.

4.4 Tire Specifications & Restrictions

All machinery, front-end loaders, skid steers, motor graders, dump trucks, and support vehicles must be equipped with rubber tires only. Steel tire chains, studded tires, metal-cleated tracks, or non-rubber tracked equipment are strictly prohibited from operating on any Offutt AFB pavement.

4.5 Support & Safety Equipment

The Contractor must provide a designated on-site supervisory support vehicle. All active heavy machinery, dump trucks, and supervisory vehicles must operate with functional, high-intensity, flashing amber safety lights visible from 360 degrees whenever on government premises.

5.0 Personnel & Supervisory Requirements

5.1 Certified Operators & CDL Licensed Operators

The Contractor shall provide fully certified equipment operators and CDL Licensed Operators

(Commercial Driver's License Class A or Class B) qualified to operate the contractor's tandem-axle dump truck fleet and heavy machinery under severe winter conditions. All personnel must be fully trained, legally licensed, and vetted through base security prior to November 1 annually.

5.2 Contractor Site Supervisor

The Contractor shall assign a competent, on-site Site Supervisor who:

1. Is fully fluent in conversational and technical English.

2. Maintains 24/7/365 operational availability during any winter storm condition or declared weather watch.

3. Serves as the primary operational Point of Contact (POC) for the COR and CO.

4. Possesses full authority to reassign assets, conduct internal quality assurance gauge inspections, and direct contractor personnel.

6.0 Exclusions & Government Furnished Services

6.1 Chemical Application and De-Icing Exclusion

The Contractor is strictly prohibited from bringing, storing, handling, or applying sand, granular salt, magnesium chloride, calcium chloride, or chemical liquid de-icers on Offutt AFB.

De-icing operations are performed exclusively by the 55th Civil Engineer Squadron (55

CES).

The Contractor ’s explicit obligation is physical clearing down to bare pavement ( ) to allow 55 CES de-icing chemical treatments to bond effectively.

Failure to notify the COR immediately upon clearing completion compromises the chemical de-icing window and constitutes non-conformance.

6.2 Snow Loading Assets (Government-Furnished Loading)

Mechanical loading of piled snow into contractor-provided dump trucks shall be performed exclusively by 55 CES assets (government-operated front-end loaders and certified operators).

The Contractor is not required to provide heavy loading machinery for snow hauling operations under CLIN 0007.

The contractor's CDL Licensed Operators must coordinate directly with 55 CES equipment operators on-site to ensure safe, orderly spotting, positioning, and traffic flow during loading cycles.

6.3 Restricted Areas

Contractor personnel will not be granted access to, nor will they be required to enter, designated

USAF Controlled or Restricted Areas. All assigned footprints reside outside base security boundaries.

≤ 0.25"

7.0 Multi-Day Event Rules & Official Source of Truth

7.1 Single Snow Event Definition & Precipitation Cessation

A "Single Snow Event" is defined as a continuous period of measurable snowfall.

Initiation: The event officially commences when measurable accumulation (

) begins.

Cessation & Performance Clock Start: The performance timeline clock for all priority clearance zones begins strictly when accumulating snowfall ends. The event officially terminates when there is a documented pause in precipitation for greater than six (6.0) consecutive hours, as certified by the official meteorological data.

Precipitation Types: Non-accumulating precipitation (such as trace flurries, light freezing mist, or blowing snow without net accumulation) shall not delay or restart the performance clock once measurable snowfall accumulation has ceased.

Any recurring accumulating snowfall occurring within a pause of less than 6.0 hours shall be adjudicated and billed as a continuation of the same single event based upon cumulative total snow depth.

7.2 Official Meteorological Source of Truth

The Local Base Weather Flight (55th Operational Support Squadron Weather Flight) is the sole, final, and binding authority for determining:

1. Storm start and accumulating snowfall cessation timestamps.

2. Verified cumulative snow accumulation depth.

3. Applicable billing tiers under the BPA Call.

Contractor gauge readings, mobile phone weather applications, regional airport reports

(e.g., Eppley Airfield), or third-party commercial forecasts will not be accepted by the

Government.

Sensor Outage Protocol: Should Base Weather Flight sensors become inoperable, official accumulation depth will be determined via a joint physical gauge measurement executed on-site by the COR and Contractor Site Supervisor.

8.0 Quality Control, Surveillance & Performance Governance

The Contractor ’s performance will be continually evaluated by the COR. Failure to meet the established standards will result in documented non-conformance, mandatory re-performance, and administrative contractual remedies:

0.1 inches

Performance

Indicator

Contract Quality

Standard

Method of

Inspection

Contractual Compliance

& Impact

Notification

Response

Window

Response to COR communications within

30 minutes; 24/7/365 active communication link.

COR telephonic and digital log tracking.

Each failure to respond within 30 minutes will be documented. An accumulation of two (2) such failures in a 30-day period will trigger a formal performance review and may require the submission of a

Corrective Action Plan

(CAP).

Operational

Mobilization

Arrival of full operational equipment and operator team on-site within 2.0 hours of

Government Call notification.

Physical COR timestamp at commercial gate or B1000

Complex.

Delays beyond the 2.0-hour window will result in documented deficiency reporting, formal performance review, and potential issuance of a

Cure Notice.

Clearing Rate

Capacity

Maintain minimum clearance speed of

150,000 sq. ft. per hour to bare pavement.

Progress tracking via timed physical inspection.

Performance review, potential cure notice, or suspension of future BPA

Call opportunities.

Residual

Snow Depth

Pavement cleared down to a maximum of

0.25 inches residual accumulation.

Physical depth measurement gauge checks by

COR.

Rework required immediately at contractor's expense prior to 55 CES handoff. Re-inspection required.

Performance

Indicator

Contract Quality

Standard

Method of

Inspection

Contractual Compliance

& Impact

Hauling Fleet

Compliance

Hauling operations must utilize five (5) tandem-axle dump trucks with 10.0 cu yd struck capacity operated by CDL

Licensed Operators.

Physical inspection at commercial gate and loading sites.

Non-conforming vehicles or unqualified operators will be rejected on-site.

Immediate vehicle/driver replacement is required;

unapproved assets shall not operate on government property.

55 CES

Operational

Handoff

Immediate notification to COR upon completion of Priority 1 and Capehart zones.

Telephone or digital communication log tracking.

Failure to notify immediately compromises base-wide chemical de-icing windows and will be documented as an operational deficiency in past performance evaluations.

8.1 Non-Conformance & Re-Performance

In accordance with FAR 52.212-4, Contract Terms and Conditions - Commercial Items, areas not completed or unsatisfactorily completed shall be promptly re-performed to the satisfaction of the CO or COR at no additional cost to the Government. Continued failure to correct deficiencies or repeated non-performance may result in contract cure notices, unfavorable

CPARS ratings, suspension of future BPA Calls, or termination for cause.

9.0 Contract Line Item Number (CLIN) Structure & Billing Rules

9.1 Funding Constraints & Call Flow

No Automatic Fee: CLIN 0001 (Winter Readiness & Standby) cannot be billed as an automatic monthly fee. The Government will issue a dedicated monthly Standby BPA Call at the start of each month (November through April) to authorize the standby service if necessary. The Government reserves the right, at its sole discretion, to not issue the

Standby BPA Call if long-range forecasts and prevailing climate conditions indicate a low probability of snow events.

Firm-Fixed-Price Tiers: Hourly billing for standard snow clearing is strictly prohibited. All clearing operations must be billed under the FFP Tiered structures (CLIN 0002 through

CLIN 0006) plus the extreme accumulation mechanism (CLIN 0008). Final depth tiers will be adjusted post-event based strictly on the validated report from the Official

Meteorological Source of Truth.

Rate Uniformity: Price/quote given to the CO for clearing and hauling operations shall not reflect a different rate for day or night shift.

9.2 Master CLIN Schedule

CLIN Service Description Accumulation

Range

Unit of

Issue

Pricing

Structure

Winter Readiness & Standby

Fee: Covers 24/7 meteorological watch, staging of contractor equipment as directed, and pre-vetted operator availability.

Standby availability (Nov

1 – Apr 30)

Monthly Call

Firm-

Fixed-

Price (Per

Issued

Call)

Snow Clearing — Tier 1: FFP clearing of the combined footprint

( ) to bare pavement.

0.5" to 2.0" Event Call

Firm-

Fixed-

Price per

Event

Snow Clearing — Tier 2: FFP clearing of the combined footprint

( ) to bare pavement.

2.1" to 4.0" Event Call

Firm-

Fixed-

Price per

Event

Snow Clearing — Tier 3: FFP clearing of the combined footprint

( ) to bare pavement.

4.1" to 6.0" Event Call

Firm-

Fixed-

Price per

Event

Snow Clearing — Tier 4: FFP clearing of the combined footprint

( ) to bare pavement.

6.1" to 8.0" Event Call

Firm-

Fixed-

Price per

Event

Snow Clearing — Tier 5: FFP clearing of the combined footprint

( ) to bare pavement.

8.1" to 10.0" Event Call

Firm-

Fixed-

Price per

Event

∼ 1, 014, 497 sq. ft.

∼ 1, 014, 497 sq. ft.

∼ 1, 014, 497 sq. ft.

∼ 1, 014, 497 sq. ft.

∼ 1, 014, 497 sq. ft.

CLIN Service Description Accumulation

Range

Unit of

Issue

Pricing

Structure

Snow Hauling Operations:

Active base-wide hauling team operating in 12-hour increments.

Call is for five (5) tandem-axle dump trucks (min 10 cu yd struck capacity) and five (5) CDL

Licensed Operators for a total of one (1) twelve (12) hour shift each. Price/quote shall not reflect a different rate for day or night shift. Loading performed by 55

CES assets.

As authorized by Government

Call

12-Hour

Increment

Call

Fixed Unit

Rate per

12-Hour

Shift

Extreme Snowfall

Accumulation Increment (Tier

6+ Mechanism): Added fee for cumulative storm accumulation exceeding 10.0 inches. Billed as an incremental add-on to CLIN

0006 for the combined footprint (

Every 2.0" increment (or fraction thereof)

Incremental

Unit

Firm-

Fixed-

Price per

2.0"

Increment

9.3 Extreme Accumulation Add-On Rules (CLIN 0008)

For severe winter storms resulting in total cumulative accumulation certified by the Base

Weather Flight exceeding 10.0 inches:

1. Base billing shall be billed at the maximum Tier 5 rate (CLIN 0006).

2. Each additional 2.0 inches of snow (or fractional portion exceeding 0.1") above 10.0 inches will be billed as one (1) unit of CLIN 0008 (e.g., 10.1" to 12.0" = CLIN 0006 + 1 unit of CLIN 0008; 12.1" to 14.0" = CLIN 0006 + 2 units of CLIN 0008).

3. Performance timelines for Priority 1, 2, 3, and Capehart parking lots will be extended by

2.0 hours for each authorized CLIN 0008 unit to account for severe equipment cycle times and deep snow volume.

9.4 Snow Hauling Rules (CLIN 0007)

1. Hauling Team Minimum Footprint: A single active hauling team must consist of a minimum configuration of hauling vehicles (five

1, 014, 497 sq. ft.

> 10.0" tandem-axle dump trucks with a minimum certified struck capacity of 10.0 cubic yards), five (5) CDL Licensed Operators, and dedicated hauling supervision sufficient to safely meet target hauling operations. Loading of contractor dump trucks is performed exclusively by 55 CES assets.

2. Operational Increment Commencement: The 12-hour increment begins continuously from the timestamp when the first load of snow is physically placed into a contractor hauling vehicle by the government (55 CES) loader.

3. Downtime Allowance: A maximum of one (1) cumulative, non-chargeable hour is permitted within any 12-hour increment for operator rest breaks, meals, and vehicle refueling.

4. Double-Dip Prohibition: The contractor is strictly prohibited from concurrently billing for

Snow Hauling Operations (CLIN 0007) and Snow Clearing Tiers (CLIN 0002 – CLIN

0006/0008) utilizing the same equipment and personnel. Equipment and personnel must be separate, or standby billing must be prorated out.

10.0 Security & Installation Access

Pre-Season Vetting: The contractor must submit complete vetting packages for all operators, drivers, and supervisors to the COR no later than October 1 annually to ensure valid installation access credentials are in place before the November 1 start date.

Designated Access Gates: Contractor personnel and heavy equipment must utilize the designated commercial gate for entry and exit.

Access Delays: Delays at the installation gates due to expired credentials, lack of pre-season vetting, or failure to use commercial gates will not excuse the contractor from meeting the 2.0-hour mobilization requirement. Delays caused by base-wide force protection condition changes (FPCON gate lockdowns) will be evaluated on a case-by-case basis by the Contracting Officer.

11.0 Environmental Controls

11.1 Safety Program

The contractor shall develop and maintain a safety program to ensure compliance with the provisions of AFVA 91-209, Air Force Occupational Safety and Health Program, 9 Mar 2017, and

29 CFR, parts 1926 and 1960.1 (f). This program may also include education and training of employees who work onsite. It is the sole responsibility of the contractor to have all required

USAF medical, safety/protective devices, and hazardous spill kits at each job site location.

11.2 Environmental Compliance & Laws

The contractor shall be knowledgeable of mission-essential performance requirements, comply with all applicable federal, state, and local laws, permits, Department of Defense (DoD), and

U.S. Air Force (USAF) requirements and instructions. All necessary DoD and USAF publications and forms will be made available by the COR upon contractor ’s request. The contractor shall ensure policies and procedures are established that protect the health and safety of employees, and the community, to minimize or eliminate the risk of environmental pollution. The contractor is required to maintain compliance with the most current regulatory requirements, including

DFARS 252.223-7006.

11.3 Equipment Inspections & Spill Management

Daily Inspections: The contractor must perform and document daily equipment inspections for fluid, hydraulic oil, and fuel leaks prior to operating on any government pavement.

Notification of Environmental Spills: If the contractor spills or releases any substance listed in Section 40 of the Code of Federal Regulations (CFR), part 302.4, List of

Hazardous Substances and Reportable Quantities, into the environment, the contractor shall immediately report the incident to the CO, or designee.

Restoration: The contractor shall be held liable to restore areas contaminated in the performance of this contract to original conditions IAW all federal, state, and local regulations and laws. The contractor shall be solely responsible for restoring contractor-contaminated areas to original conditions at no additional cost to the government.

12.0 Damage to Government Property

Joint Pre-Season Inspection: No later than October 1 annually, the Contractor Site

Supervisor and the COR shall conduct a joint physical walk-through of the B1000

Complex and Capehart lots to formally document any pre-existing damage to curbs, light poles, lawn turf, sidewalks, and parking barriers.

Liability: The contractor assumes 100% liability for repair or replacement of any undocumented damage to government infrastructure caused by their operations.

Incident Reporting: Any property strikes or damage must be immediately reported to the

COR, with a follow-up in writing within 24 hours of occurrence.

13.0 Safety & Quality Control Plan (QCP)

Vehicle Safety: All active heavy equipment and supervisor vehicles must operate with high-visibility flashing amber safety lights active at all times when on site.

Quality Control Plan (QCP) Submission: The contractor must submit a comprehensive, written Quality Control Plan (QCP) to the Contracting Officer within 30 days of BPA award, detailing their specific plan for meeting the performance metrics, safety procedures, and operator training requirements.

14.0 Additional General and Regulatory Requirements

14.1 Required Insurance

Per Federal Acquisition Regulation (FAR), Part 28.306(b), Insurance under fixed-price contracts, the contractor shall, at its own expense, procure and thereafter maintain the following kinds of insurance with respect to performance under the contract:

Workman’s Compensation & Employers Liability Insurance: Extending to cover employer's liability for accidental bodily injury or death and for occupational disease with a minimum liability limit of $100,000.

General Liability Insurance: Bodily injury liability insurance, with a minimum limit of

$500,000 per occurrence.

Automobile Liability Insurance: Covering the operation of all automobiles used in connection with the performance of the contract. At a minimum, limits of $200,000 per person and $500,000 per occurrence for bodily injury, and $20,000 per occurrence for property damage are required.

14.2 Emergency Services & 911 Routing

Emergency Contact: When dialing 911 for Police, Fire, or Medical emergencies, you

MUST specify that you are located on Offutt AFB.

Medical Transportation: Base ambulance services are available for transporting an injured contractor employee to a local hospital. The contractor shall reimburse the government for medical services rendered.

14.3 Government Remedies & Corrective Action

The CO shall follow FAR 52.212-4, Contract Terms and Conditions - Commercial Items, for the contractor's failure to perform satisfactory services, or failure to correct non-conforming services. Areas not completed, or unsatisfactorily completed, will be re-performed to the satisfaction of the CO, or designee, at no additional cost to the government.