Federal Trade Commission

Office of the Chief Administrative Services Officer

Logistics and Security Management Division

Performance Work Statement

Executive Ride Program

April 2026

Table of Contents

1.0 – Introduction

1.1 - Background

1.2 – Statement of Need

2.0 – Constraints

2.1 – Laws, Regulations, and Guidelines

2.2 – Additional Requirements

3.0 – Statement of Work

3.1 – Objectives

3.2 – Required Tasks

3.2.1 – Project Management Plan

3.2.2 – Transport (Scheduled) Services

3.2.3 – Vehicle Operator/Driver Responsibilities

3.2.4 – Non-routine, Surge, or Ad Hoc Services

3.2.5 – Reporting

3.2.6 – Recordkeeping

4.0 – Key Personnel

4.1 – General Requirements

4.2 – Vehicle Operators/Drivers

4.2.1 – Safety and Security

4.2.2 – Punctuality and efficiency

4.2.3 – Comfort and Professionalism

4.3 – Dispatcher/Project Manager

5.0 – Performance and Deliverables

5.1 – Deliverables

5.1.1 – Project Management Plan

5.1.2 – Monthly Activity Report

5.1.3 – Ad Hoc Reports

5.2 – Schedule of Deliverables

5.3 – Performance Requirement Summary

5.4 – Performance Monitoring

6.0 – Period and Place of Performance

6.1 – Period of Performance

6.2 – Place of Performance

6.3 – Hours of Operation

1.0 – Introduction

1.1 - Background

The Federal Trade Commission is an independent federal government law enforcement and regulatory agency with the authority to promote and protect consumers’ welfare through its jurisdiction over both consumer protection and competition issues. The FTC’s mission is to work to protect consumers by preventing anticompetitive, deceptive, and unfair business practices, enhancing informed consumer choice and public understanding of the competitive process, and accomplishing this without unduly burdening legitimate business activity.

Within the FTC, the Office of the Chief Administrative Services Officer (OCASO) enables

FTC’s mission by keeping staff and visitors, property, and information safe and secure in a civil and respectful work environment. OCASO’s Logistics and Security Management Division ensures that FTC employees operate in a safe and secure physical space and provide a wide variety of support services.

1.2 – Statement of Need

The Federal Trade Commission has a need for the services of a qualified contractor to provide continuous weekday daily executive transport services in and around the Washington, DC metropolitan area. Most travel will originate from or return to 600 Pennsylvania Avenue, NW, Washington DC 20580, but this is not an exclusive starting point or destination.

2.0 – Constraints

2.1 – Laws, Regulations, and Guidelines

In addition to all applicable traffic laws and parking restrictions, the contractor shall comply with the laws, regulations, guidelines, and conditions in accordance with:

Laws and regulations on vehicle use Title 31, U.S. Code 31 U.S.C. § 1344: This law prohibits the use of government-owned or -leased vehicles for unofficial purposes, including transportation between an employee's residence and workplace.

31 U.S.C. § 1349: Violations of official vehicle rules can lead to serious penalties. Any employee who "willfully uses or authorizes the use of" a government motor vehicle for unofficial purposes is subject to a suspension of at least one month without pay, or removal from office.

Federal Management Regulation (FMR):

The FMR, managed by the General Services Administration (GSA), provides detailed instructions for all federal agencies on managing government-owned and -leased vehicles.

41 CFR § 102-5: This section addresses the limited circumstances where home-to-work transportation is authorized. It requires written determination from the agency head based on factors like immediate danger or compelling operational considerations.

41 CFR § 102-34: This subpart, which includes sections like 102-34.205 and 102-34.225, reiterates the rules against personal use and outlines disciplinary actions for misuse.

Safety standards: FMR regulations require that federal employees use all safety devices, including seat belts, in government vehicles.

Regulations and guidelines for drivers:

Federal Motor Carrier Safety Administration (FMCSA). For chauffeured transport that falls under the definition of a commercial motor vehicle (CMV), FMCSA rules apply.

49 CFR Part 395: This part details the "Hours of Service" regulations, which limit the amount of time commercial drivers can operate.

Driving limit: No more than 10 hours of driving after 8 consecutive hours off duty.

On-duty limit: No more than 15 consecutive hours on duty following 8 consecutive hours off duty.

Weekly limits: No more than 60 or 70 hours on duty in 7 or 8 consecutive days, depending on the carrier's operating schedule.

49 CFR Part 40: Governs the procedures for drug and alcohol testing for drivers.

Agency-specific rules:

FTC policy reinforces the rules against using government vehicles or driving services for personal errands or transport of unauthorized individuals.

Ethics guidelines:

Office of Government Ethics (OGE)

Authorized use of property:

Federal employees have a general responsibility to protect and conserve government property and to use it only for authorized purposes. The misuse of a government vehicle for personal benefit is a clear violation.

Guidelines for executive branch officials

Federal Travel Regulation (FTR)

The FTR, also issued by the GSA, provides guidelines on official travel, including the use of government transportation.

Travel requirements: Official travel must be for a government purpose, be the most effective and efficient manner of transportation, and be properly authorized in advance.

Code of Federal Regulations:

District Department of Transportation Municipal Regulations

• Title 18 – Vehicles and Traffic o 18.7 – Motor Vehicle Equipment o 18.8 – Safety Responsibility o 18.11 – Motor Vehicle Offenses and Penalties o 18.14 – Commercial Transportation Safety o 18.20 – Traffic Regulations o 18.22 – Moving Violations o 18.23 – Pedestrians o 18.24 – Stopping, Standing, Parking, and other Non-moving Violations o 18.40 – Traffic Signs and Restrictions at Specific Locations

2.2 – Requirements Overview

The contractor shall supply a six (6) passenger Sport Utility Vehicle that is no more than five

(5) years old.

The contractor shall provide a vehicle that has installed state and federally mandated safety equipment.

The contractor is responsible for all refueling, insurance, and maintenance costs associated with operation of the vehicle.

The contractor shall ensure that the vehicle’s interior is clean and free from debris, clutter, and trash and that the exterior is washed on a regular basis.

The contractor shall provide dispatch / scheduling services that include a phone number and email address, allowing designated FTC employees to request rides and update their scheduling needs.

The contractor shall deconflict any scheduling conflicts (double bookings), informing the impacted riders and the FTC COR.

- The FTC COR will supply the vendor with a complete listing of approved FTC riders and those who can schedule rides on their behalf (i.e. executive assistants). This list of approved riders will be listed in order of priority of services should scheduling conflicts arise.

Within three business days of notification by the Contracting Officer’s Representative

(COR), the contractor shall provide additional vehicle(s) and driver(s) for all non-routine, surge, or ad hoc requests, as needed (see Section 3.2.5).

The contractor shall ensure that FTC approved signage or signage language is prominently displayed on the front dashboard/windshield, side, and back of the vehicle. The signage shall be approximately 8.5 by 11 inches. Note that for security reasons, the signage must not identify the vehicle as an FTC asset.

In the event of mechanical breakdown or failure, the contractor shall provide a back-up vehicle meeting these requirements within two hours of breakdown or failure.

1) Staffing (General)

The contractor shall provide qualified personnel in sufficient quantities to ensure uninterrupted performance.

The contractor shall ensure that all personal assigned in performance of the contract are able to obtain and maintain a security clearance as determined by FTC Personnel Security and in accordance with FTC Clause 1152.204-90, Contractor Personnel Security Requirements.

Contractor staff are not authorized building access outside of regular FTC official business hours (i.e., weekend or late evenings) without prior knowledge and approval by the

Contracting Officer or the COR.

2) Vehicle Operators/Drivers Requirements

The contractor shall ensure there are sufficient vehicle operators, encompassing one (1) primary daily driver and a minimum of two (2) back-up and fully vetted drivers who obtain and maintain necessary security clearance determined by FTC Personnel Security. The back-up drivers will serve as on-call operators, guaranteeing continuation of services in the event the primary driver is not available.

All vehicle operators (primary and assigned alternates) shall possess a driving record without traffic citations or other vehicular related convictions. A copy of each operator’s driving record shall be provided to the COR.

Once vehicle operators are cleared and federally badged, they will be authorized to enter

FTC facilities for coordination of pick-up/drop-off services, restroom breaks, and nourishment breaks.

Vehicle operators will be issued an FTC communication device (mobile phone) for official use regarding coordinating transportation operations (i.e., reporting traffic, road closures, or other events that may impact transport departure times or arrival) and to track ridership. Any

FTC issued electronics are accountable federal property and must be secured when not in use to prevent theft or loss. Theft or loss, if it occurs, must be reported to the COR with 24-hours of knowledge of the incident.

3) Vehicle Operator/Driver Standards and Training

Vehicle operators shall maintain a professional, well-groomed appearance always. Semi-casual attire (i.e., slacks, kakis, collared shirt, pullover sweater, polo shirt) is acceptable.

Vehicle operators shall ensure they are operating the vehicle in a manner that protects other vehicles, pedestrians, and passengers.

Vehicle operators shall adhere to all local traffic and parking laws, rules, and guidelines.

Since passengers are being transported in a closed vehicle, operators shall refrain from wearing heavily scented fragrances or colognes that may linger in the vehicle.

While driving the vehicle, or on FTC grounds, operators shall wear a contractor issued identification badge as well as an FTC identification badge.

4) Dispatch Support

The contractor shall enable appropriate means to scheduling transport bookings, which includes managing customer details and preferences. It also includes assistance in route planning and logistics, which involves optimizing routes, monitoring traffic, and adapting to real-time conditions. The contractor must maintain direct communication with the driver which includes checking vehicle maintenance, providing clear instructions, and maintaining communication with both clients and operators throughout the transport service.

5) Booking and Scheduling

Manage client and booking details: Maintain a database of client information, including preferences, contact details, and past bookings.

Schedule and Confirm Bookings: Use a dispatch system to book and manage all appointments, using a calendar view to see daily, weekly, or monthly schedules.

In the event of a possible double booking for FTC staff, the contractor will inform the staff of unavailability, per an FTC established ranking system for vehicle use. Providing the impacted staff alternate times as available.

Automate Reminders: Set up automated reminders for when operators or vehicle documents are nearing expiration.

6) Route Planning and Logistics

Optimize Routes: Use mapping services to calculate distances, travel times, and create the most efficient routes.

Monitor Traffic and Conditions: Constantly monitor real-time traffic patterns and road conditions to adjust routes as needed.

7) Driver Management and Communication

Communicate Updates: Use the dispatch system to send automated SMS, email, or in-app updates to clients and drivers about job status.

Monitor Driver Activity: Use GPS tracking to monitor chauffeurs' locations for better coordination.

Provide Clear Instructions: Give drivers detailed information on pick-up and drop-off points, client preferences, and any special instructions.

Perform Vehicle Maintenance Checks: Ensure drivers perform daily vehicle inspections

(tires, lights, fluids, brakes) and follow a checklist to maintain the fleet's safety and reliability.

Enforce Professional Standards: Ensure drivers maintain professional appearance and conduct, including proper grooming, appropriate attire, and a neutral scent.

Handle Issues in Real-time: Dispatchers and operators must communicate any delays, route diversions, or other issues promptly to affected customers.

3.0 – Statement of Work

For the duration of this contract, the contractor shall provide all management, personnel, support, supplies, material and equipment required to provide uninterrupted performance of all tasks as detailed below in accordance with the laws, regulations, and requirements detailed in Section 2.0

– Constraints.

3.1 – Objectives

The FTC seeks achievement of the following strategic objectives:

1) Provide timely and effective passenger transport services to customers with increased customer satisfaction;

2) Seamless interaction and collaboration between the contractor and FTC staff in support of provided services;

3) Proactive and responsive resolution of any potential problems and issues in a timely and effective manner; and

4) Continuous improvement of end user services through business process engineering and extensive knowledge management practices.

3.2 – Required Tasks

For the duration of the contract term, the contractor shall provide all personnel, equipment, tools, materials, supervision, and other items as services necessary to perform the required tasks.

3.2.1 – Project Management Plan

The contractor shall utilize project management practices and methodologies for all tasks and projects to ensure all risks and issues are documented and communicated throughout the life contract award. When managing the tasks and activities under this award, the contractor shall rely upon project management best practices and guidelines.

The following are required as part of the contractor’s project management plan:

1) Transition Plan

The contractor shall develop and execute a Transition-In Plan focused on assuming operations and management responsibilities with minimum loss of operational continuity and minimal user community disruption. The contractor shall assume full responsibilities no more 14 calendar days after date of award. If applicable, the contractor shall coordinate with the FTC COR to ensure successful and seamless transition.

a. Dispatch Support & Route Planning (Scheduled) Transport Services

b. Receive Transport Request

c. Schedule, Coordinate & Plan Route to requested destination

d. Confirm Trip Request

e. Performance Analysis

2) Escalation Plan

The contractor shall create an escalation plan to ensure that deliverables which cannot be accomplished in the timeframes specified in Section 5.2 – Schedule of Deliverables, are recognized and routed to the appropriate FTC staff for assistance and/or resolution.

3) Quality Control Plan

The contractor shall provide a quality control plan designed to ensure that all deliverables described in Section 5.0 – Performance and Deliverables are completed within the required timeframe as detailed in Section 5.2 – Schedule of Deliverables.

4) Communication Plan

The contractor shall provide a communication plan to ensure successful collaboration with service providers, FTC officials, and approved FTC riders to successfully fulfill required tasks detailed within this performance work statement.

a. Request Received,

b. Confirmation & Trip Scheduled

c. Inform Customer of the destination and planned route

d. Report Delays

e. Confirm Adjustments to Trip

5) Standard Operating Procedures (SOP)

The contractor shall ensure applicable standard operating procedures (SOPs) for accomplishing the activities are established, up-to-date, and in line with FTC policy and procedures.

For missing or deficient procedures, the contractor must ensure that procedures are created or updated. The contractor shall maintain all approved SOPs under configuration control on the

FTC provided information repositories.

The contractor shall regularly recommend to the FTC changes or updates to trends, route, alternate routes, traffic delays as well as passenger loading and unloading locations.

3.2.2 – Transport (Scheduled) Services

In the event of mechanical breakdown or failure, the contractor shall provide a back-up vehicle within two (2) hours of breakdown or failure. If a breakdown occurs while in operation, transporting an FTC official, the company will take the necessary steps to ensure timely arrival of the passenger(s), using other rideshare services as necessary, at the contractors cost.

The contractor shall provide continuous executive ride transport for approved offices designated for Executive Ride Services in and around the Washington, DC Metropolitan Area primarily between 9:00 am through 6:00 pm covering 8 hours of service. In some instances, trips outside of these established hours may be necessary with a minimum of 4 hours’ notice. Extended services may be required that may warrant over-time after 8 hours of service and may extend a service when required to extend the routine 8-hour day.

Modified Executive Ride Operations

1) Contractor shall provide continued use of FTC executive transport which meets all requirements identified within this document. At the direction of the FTC, the driver may be required to always wear a mask while riders are present. If changes in local, federal, or agency policies occur, the COR will notify the Project Manager to adjust operations.

2) If unsafe conditions are warranted (pandemic response), actions that must support a safer environment include:

a. Public health measures to protect the health of individuals and reduce the spread of disease.

b. Preventive strategies: This includes staying up to date with vaccines, practicing good hygiene like handwashing, and taking steps for cleaner air through improved ventilation.

c. Non-pharmaceutical Interventions (NPIs): Wearing masks.

d. Physical distancing or maintaining space from others.

e. Isolating those who are sick to separate them from the healthy population.

f. Quarantining individuals who may have been exposed to the virus.

g. Implementing strategies like school and workplace closures to reduce transmission.

h. Testing and treatment: Ensuring widespread access to testing helps determine the best course of action. When available, effective treatments can help reduce the severity of illness.

3) After all pandemic safety requirements are met, the transport operator must be able to transport a minimum of 3 masked (face covered) persons, not including the driver.

Masking for riders will be at the discretion of the FTC in adherence to local, federal, and agency policies. Failure of riders to follow posted mandates or directions provided by the driver must result in denial of service. Such denials must be brought to the attention of the COR immediately.

a. This number of riders may be increased or decreased based upon Government provided guidance (Centers for Disease Control (CDC), GSA, FTC) and after written agreement between FTC COR and the contractor.

b. For all pandemics or emergency catastrophic events in which continued executive ride operations is not safe nor practical, as determined by the FTC, the transport services will be suspended by the FTC and use of an on-call driver will be considered before suspension of the Services is conducted.

4) During modified operations, contractor shall create and implement a plan to modify executive ride operations to include trip schedule and sanitization. Additionally, this plan must address CDC and/or GSA cleaning standards as predicated on the nature of the pandemic in question. The contractor will follow CDC and FTC protocols to address pandemic safety actions and activities until notified otherwise.

5) In the event the FTC is notified that a potential positive pandemic related illness or similar infected employee has ridden in the identified executive ride vehicle (known to be ill or exhibits symptoms), the FTC will immediately notify the contractor. Upon such notification, the executive ride vehicle will be spot cleaned upon exit of passengers. The contractor will coordinate with the FTC to pull the vehicle out of operation and secure the back-up vehicle within 2 business hours. Professional cleaning of the contaminated vehicle, per established CDC cleaning and disinfectant standards, will be completed by the contractor.

3.2.3 – Vehicle Operator/Driver Responsibilities

The contractor shall provide vetted operators that can perform responsible duties that include safe and punctual transportation, meticulous vehicle maintenance, and exceptional customer service. This involves driving clients to destinations while navigating efficiently, performing pre-trip vehicle checks, and maintaining a clean vehicle:

a. Visually and verbally confirm that each passenger is official transport and the destination is accurate.

b. Vehicle preparation: Wash and vacuum the vehicle's interior and exterior and sanitize all high-touch surfaces like door handles, steering wheel, and controls.

c. Route familiarity & planning: Determine the most efficient route in advance, using your knowledge of the area to avoid traffic and having alternative routes planned.

d. Punctuality: Arrive on time for all scheduled pick-ups to reflect professionalism and ensure clients are not delayed.

e. Safe driving: Strictly follow all traffic laws and regulations, including speed limits and seatbelt use, to ensure passenger safety.

f. Navigating: Drive smoothly and efficiently, navigating through traffic congestion and adjusting as needed based on real-time conditions.

g. Passenger safety: Prioritize the safety and security of all passengers during the trip.

h. Greeting: Greet passengers professionally, open doors for them, and provide assistance as they enter and exit the vehicle.

i. Luggage: Assist with loading and unloading luggage and other belongings.

j. Passenger comfort: Ensure the client is comfortable throughout the journey by catering to their preferences.

k. Professionalism: Maintain a professional demeanor and appearance, and handle client information with discretion.

l. Vehicle upkeep: Perform routine maintenance like checking fluids and scheduling necessary repairs.

m. Cleaning: Keep the vehicle consistently clean and presentable for the next trip, which may include polishing the exterior.

n. Record-keeping: Keep records of mileage and any maintenance performed.

o. Conduct additional sanitization cleaning under pandemic or contagiously infected conditions. At a minimum of four times per day with at least two occurring before noon, sanitize the vehicle and commonly touched areas using CDC “Cleaning and

Disinfection for Non-emergency Transport Vehicles” standards. This also includes the removal of trash and debris from the vehicle. All chemicals used must comply with established EPA standards. When transporting passengers who are visibly sick, an immediate cleaning will occur prior to the commencement of the next trip.

3.2.4 – Non-routine, Surge, or Ad Hoc Services

On occasion the FTC may have the need for additional transportation services to support non-routine, surge, or ad hoc activities such as special events, conferences, or meetings or have a need for services outside of core hours 9:00 am – 6:00 pm or 8 hours per day. These are services other than those detailed in Sections 3.2.2 or 3.2.3 and can include operation of executive ride services outside normal hours, driving to locations with multiple vehicles or a larger vehicle.

Requests for non-routine, surge, or ad hoc support will be made in advance by the Contracting

Officer or COR. Once a request is made, the contractor shall provide an estimated cost of additional services (if applicable) before commencing any additional services.

3.2.5 – Reporting

The contractor shall provide continuous reporting involving rigorous pre-shift, during-shift, and post-shift duties focused on safety, trip execution, vehicle condition, compliance, customer satisfaction, and client service documentation:

a. Trip Completion, Status Updates

b. Shift comprehensive vehicle inspections and report readiness:

i. Conduct a detailed walkaround and in-cab check of the vehicle's condition. This includes inspecting tires, brakes, lights, fluid levels (oil, washer fluid), horn, mirrors, windows, and all safety equipment (e.g., first aid kit, spare tire). Any defects or deficiencies affecting safety must be reported and repaired.

ii. Cleanliness: Ensure the interior and exterior of the vehicle are clean and presentable.

iii. Documentation Check: Verify that all required documents, such as registration, insurance, license, and a blank incident/accident report form, are in the vehicle.

c. Route Planning: Obtain the daily manifest or schedule from dispatch and plan the most efficient routes, considering potential traffic, weather conditions, or construction delays. Alternative routes should be mapped out in advance.

d. Readiness Report: Notify dispatch or a supervisor upon completion of all pre-shift tasks, confirming the operator/driver and vehicle are ready for service.

e. Trip Logging: Maintain a logbook to record all trips, including mileage (odometer readings), locations, times (start/stop), purpose, and fuel consumption. This helps in tracking performance.

f. Client Interaction Notes: While not always a formal "report," specific client preferences, special requests, or issues encountered should be noted (often digitally) for future reference to ensure a tailored service.

g. Immediate Incident Reporting: In case of any incident, such as a traffic accident, vehicle breakdown, or unexpected event, the chauffeur must notify dispatch/management immediately. They must gather specific details:

i. Location and time of incident.

ii. Description of the event.

iii. Names, contact information, and insurance details of all involved parties and witnesses.

iv. Police officer's name and badge number.

h. Real-time Updates: Provide real-time data capture or status updates (e.g., via a driver app or radio) as jobs are completed or changes occur in the schedule.

i. Post-Shift Procedures and Reporting:

At the completion of the day's work, the chauffeur has final reporting tasks:

i. Post-Trip Inspection: Perform a final check of the vehicle to look for any new damage, defects, or items left behind by passengers (lost and found).

ii. Submit Reports: Submit all required paperwork to supervisor office immediately, including:

iii. Completed Driver Vehicle Inspection Report, listing any new defects.

iv. Daily trip logs and mileage reports.

3.2.6 Recordkeeping

The contractor shall maintain detailed records and logs of duty status, vehicle maintenance, and expenses, and structuring them for easy access and long-term retention. Key tasks include logging driving times, breaks, and non-driving work; keeping records of inspections and repairs;

and tracking financial transactions like fuel and tolls. Regular organization, auditing, and the use of digital tools or separate accounts can streamline the process.

a. Track all hours: Log driving hours, breaks, and rest periods, including all work, even part-time duties outside of vocational work.

b. Keep a daily schedule: Maintain a daily schedule to help avoid confusion at the end of the period of performance.

c. Use an ELD: An Electronic Logging Device (ELD) can help track progress and expenses.

d. Maintenance (Scheduled/Unscheduled)

e. Collect, organize, categorize and tally expenses: Group receipts by category and tally totals at the end of each month.

4.0 – Key Personnel

Certain skilled, experienced professional and/or technical personnel are essential for accomplishing the tasks detailed in this performance work statement. These individuals are defined as "key personnel."

For this contract, the Vehicle Operator/Driver as well as any alternate personnel temporarily driving will be designated as “key personnel.”

The FTC upon request, may review employee resumes and qualifications for key personnel positions.

In the event of key personnel departures, the contractor shall provide immediate and complete mission and functional coverage until replacements are available. These replacements are required within 15 days after departure of the key personnel.

4.1 – General Requirements

The contractor shall hire staff suitable to provide excellent customer service skills for public service. The contractor shall operate using professional standards in their interactions with FTC staff. Any issues that are unable to be resolved shall be escalated to the Contracting Officer or

COR.

The contractor agrees that the key personnel shall not be removed, diverted, or replaced from work without approval of the COR and/or CO. Any personnel the contractor offers as substitutes shall have the ability and qualifications equal to or better than the key personnel being replaced.

All requests for approval of permit substitutions in personnel shall be submitted to the COR and the CO within 30 calendar days prior to making any changes in key personnel. The request shall be written and provide a detailed explanation of the circumstances necessitating the proposed substitution. The contractor shall submit a complete resume for the proposed substitute.

The contractor shall identify key personnel and their designated alternates (when the primary is not available) necessary to meet the requirements of this solicitation in its submission.

4.2 – Vehicle Operators/Drivers

Vehicle Operators/Drivers ensure the safety, punctuality, and comfort of their passengers by providing skilled, defensive driving, meticulous route planning, and professional, discreet service. They handle all aspects of the journey, from navigating traffic and avoiding delays to maintaining a high standard of professionalism and discretion, allowing clients to focus on their own activities.

4.2.1 – Safety and Security

Defensive Driving: Chauffeurs are trained in defensive driving techniques to anticipate hazards and navigate all traffic situations safely.

Local expertise: They use their knowledge of local routes to avoid high-risk or congested areas.

Professional vetting: They are typically vetted, insured, and experienced drivers, which provides an added layer of security.

4.2.2 – Punctuality and Efficiency

Proactive Route Planning: They meticulously plan routes based on real-time traffic and weather conditions, often finding alternate paths to avoid delays.

Timeliness: They prioritize getting passengers to their destinations on time, managing schedules efficiently.

Adaptability: They can adapt to schedule changes or unexpected delays without inconveniencing the client.

4.2.3 – Comfort and Professionalism

Stress-free Travel: They provide a smooth and stress-free experience by handling all driving and logistics, allowing clients to relax or work.

Customer Service: They will be trained to be polite, discreet, and professional, providing a high level of customer service.

Attention to Detail: They must pay attention to client preferences and ensure the vehicle is clean and well-maintained.

Respectful Boundaries: They must uphold a high standard of discretion and respect personal space and privacy.

4.3 – Dispatcher/Project Manager

The Dispatcher/Project Manager shall ensure all day-to-day activities are carried out in a timely and reliable fashion and act as a representative of the contractor with management authority for all staff provided under the award.

The job duties of the Dispatcher/Project Manager include, but are not limited to:

1) Providing primary point-of-contact for all executive ride operations;

2) Reporting trip data to the COR;

3) Deconflict scheduling conflicts with approved riders based on FTC provided hierarchy;

4) Drafting and submitting required deliverables and reports (See Section 5.1);

5) Communication of traffic and/or incidents (i.e., road closures) that may impact executive ride service;

6) If necessary, ensure that a back-up/replacement driver is on site within two hours of notification that a driver is unable/unavailable to complete a route;

7) If necessary, ensure that a back-up/replacement vehicle is on site and operational within two hours of notification of mechanical failure;

8) Monitor attendance, conduct, work schedules, and quality of output;

9) Coordinating activities with law enforcement, other vendors or contractors, or FTC offices as necessary; and

10) As needed, analyzing and revising plans related to life cycle management of accountable assets.

5.0 – Performance and Deliverables

Unless otherwise specified, all monthly reports and deliverables are due to the COR via email in electronic format (PDF, Word, Excel) no later than the fifth (5th) of each month for the previous month reporting period activities (i.e., September’s reporting activities are due no later than

October 5th). Annual reports are due within 15 calendar days of the start of a period of performance.

5.1 – Deliverables

5.1.1 – Project Management Plan

The contractor shall develop and deliver, within 15 calendar days of award, an initial project management plan to include the subtopics as detailed in Section 3.2.1.

5.1.2 – Monthly Activity Report

On a monthly basis, the contractor shall provide the COR a report detailing passenger transport activities for HQ and CC, to include:

1) Number of trips by the contractor (including passengers, drivers, vehicle, miles, trip time and extended hours of operation);

2) Number of noted and reported safety concerns as they relate to route, passengers.

5.1.3 – Ad Hoc Reports

On occasion, the COR or other authorized FTC personnel may request ad hoc reports. The content, format, and due date of all ad hoc requests will be agreed to by the contractor and COR.

5.2 – Schedule of Deliverables

Section Deliverable Format Frequency Due

3.2.1(1) Transition In Plan MS Office via email Once With offeror’s proposal

3.2.1(2) Escalation Plan MS Office via email Annually Within 15 days of start of period of performance

3.2.1(3) Quality Control Plan MS Office via Email Annually Within 15 days of start of period of performance

3.2.1(4) Communication Plan MS Office via email Annually Within 15 days of start of period of performance

3.2.1(5) Continuity of Operation

Plan MS Office via email Annually

Within 15 days of start of period of performance

3.2.1(6) Standard Operating

Procedures MS Word As needed According to agreed-upon schedule

5.1.2 Monthly Report MS Office via email Monthly NLT 5th of each month

5.1.3 Ad Hoc Reports Agreed Upon Format As Needed

As agreed to by FTC and the contractor

5.3 – Performance Requirement Summary

The following provides the target performance standards for this contract. The government will evaluate the contractor’s performance using the minimum standards and acceptable quality levels below and may use the results of its evaluation as follows:

Section Description Objective Standard Acceptable Quality Level

3.2.1(1) Transition In Transition In Transition activities and deliverables are completed in accordance with the approved transition plan.

All transition activities and deliverables

(100%) are completed in accordance with the approved transition plan and all deliverables are accepted by both parties.

Section Description Objective Standard Acceptable Quality Level

3.2.2 Passenger

Transport to

Designated

Schedule

Passenger

Transport

Customers are satisfied with services offered

Facilitate safe transport of passengers to and from destinations. In some cases, a to location may not result in a return trip.

2.2(1) Dispatch

Alternate Driver

Sustain

Passenger

Transport

Schedule

Dispatch alternate driver or vehicle to sustain schedule in support of conflict

Initiate support to driver or within 15 minutes of situation. Replace driver or vehicle within 2 hours 95% of time.

3.2.5 Transportation

Surge

Surge transportation support for special events

Transport larger quantities of FTC personnel with multiple or larger vehicles minimum 4 hours

Provide surge support within 2 business days of notification to contractor.

5.1 All Reports and

Deliverables

Reports and deliverables are accurate, submitted on time, and in the approved format

1. Deliverables are received either before or on the mutually agreed due date, 95% of the time

2. Deliverables are approved as meeting

Government requirements by the second submission, 95% of the time

5.4 – Performance Monitoring

The COR will engage in routine inspection and random sampling of work to monitor the contractor’s performance. Monitoring methods include, but are not limited to:

1) Direct observation

2) Verbal communications with passengers

3) Collected data validation

4) Periodic inspections

5) Program status reviews

6) Deliverable reviews

7) Customer surveys/complaints

8) Periodic/Random samplings

6.0 – Period and Place of Performance

6.1 – Period of Performance

FTC anticipates awarding a 12-month contract. The anticipated start date on or before May 29, 2026.

6.2 – Place of Performance

The primary place of performance is:

FTC – Headquarters

600 Pennsylvania Ave., NW

Washington DC 20580

When not providing driving services for approved FTC staff, the driver and vehicle will be housed within the FTC Headquarters secured garage per hours of operation (Paragraph 6.3).

Any such changes will be communicated in advance to the contractor by the COR or other authorized FTC personnel.

6.3 – Hours of Operation

Executive Ride operations shall be in service from 9:00 am through 6:00 pm.

Unless directed by the COR, the contractor is not responsible for performing services on FTC recognized federal holidays or on days designated as a holiday or when buildings are closed by

Executive Order or other emergency declaration. The FTC recognizes the following federal holidays:

New Year’s Day Juneteenth Veteran’s Day

Martin Luther King Jr.’s Birthday Independence Day Thanksgiving Day

President’s Day Labor Day Christmas Day

Memorial Day Columbus Day