LTS PWS 2025 11-18-24.pdf

PWS V1 Dated November 2024 New Boston SFS, NH

PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Services (LTS)

DATE: 12 November 2024

VERSION: 1.0

PWS V1 Dated November 2024

Table of Contents

1. Introduction

1.1. Scope

1.2. CLIN 001: Analog Service

1.2.1. Objective

1.2.2. Background

1.2.3. Scope

1.3. CLIN 0002: VOIP Services

1.3.1. Objective

1.3.2. Background

1.3.3. Scope

1.4. Outages

1.4.1. Scheduled Outages

1.4.2. Unscheduled Outages

1.4.2.1. Outages Procedures

1.4.3. Catastrophic Outage

1.4.4. Emergency Outage

1.4.5. Serious Outage

1.4.6. Routine Outage

1.5. Services Summary

1.5.1. Inspection

1.6. Grade of Service

1.6.1. Government Provided Space and Services

1.7. General Requirements

1.7.1. Personnel

1.8. Government Emergency Telecommunications Services (GETS)

1.9. Interconnection agreements, and Installation and Cutover Plans

1.9.1. Installation and Cutover Plan Content

1.10. Safety, Health and Fire Protection Requirements

2. Appendices

2.1. Appendix 1 – Site Specific Requirements

2.1.1. Required Services and Features

2.2. Appendix 2 – Acronyms

PWS V1 Dated March 2024 New Boston SFS, NH

1. INTRODUCTION

1.1 SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation points. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the

Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal

Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, SF and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s). The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers will be provided by the Government after contract award prior to any installation. The Government does not authorize aerial cable installations. Current service that are expected to continue are listed in Appendix 1.

The contractor shall provide a fixed firm price solution that includes local and long-distance domestic calling with an overflow service. Historically NBSFS uses DSN for international calling, but when required to us LTS for international calling the number of minutes do not exceed 400 a month. NBSFS understands that international calling can cause a substantial increase in cost. The Contractor shall provide a fixed firm price for up to 400 minutes. When the minutes reach 400 for the month the contractor shall notify NBSFS

POC via email that the site is approaching their fixed priced limit for international calling. After 400 minutes have been used for the month NBSFS assumes the cost will then be charged on a per minute basis.

1.2 CLIN 0001: Analog Services

1.2.1 Objective

The purpose of this CLIN is to provide essential local and long-distance domestic telecommunication services and features supporting New Boston SFS, NH. These services will support the site's current legacy equipment.

1.2.2 Background

This CLIN is for the analog service and will be executed when NBSFS is utilizing the legacy equipment.

The VOIP service will be executed under a separate CLIN when NBSFS migrates to the new VOIP system.

1.2.3 SCOPE

This contract is optional on a monthly basis for a term of up to two years. NBSFS is committed to a minimum of six months of payment at the time of award and then expects all costs to be billed monthly on an optional basis, a month ahead of the service.

The contractor is required to contact the NBSFS point of contact (POC) 10 calendar days prior to the end of the month to get approval for the next month of service. If the government does not respond to the request, the service will automatically renew for the month at the start of the month.

NBSFS expects the awarded contractor to work with the incumbent to ensure there is no service interruption. Any expenses incurred to ensure there are no interruptions are to be covered by the awarded contractor.

1.3 CLIN 0002: VOIP Services

1.3.1 Objective

The purpose of this CLIN is to provide essential local and long-distance domestic telecommunication services and features supporting New Boston SFS, NH. These services will support the site's new VOIP system.

1.3.2 Background

This CLIN is for the VOIP service and will be executed when NBSFS migrates to the new VOIP system.

The analog service will be executed under a separate CLIN when NBSFS is utilizing the legacy equipment.

1.3.3 Scope (please identify any shortfalls, miss information, and other)

This contract is for a base year with 4 optional years. The expectation that NBSFS will be billed monthly based on the established rates and usage. Upon activation of this CLIN the contractor shall provide the network diagram for traffic that is on their end of the demarcation, inform the Government rep of the cutover progress.

NBSFS expects the awarded contractor to work with the incumbent to ensure there is no service interruption. Any expenses incurred to ensure there are no interruptions are to be covered by the awarded contractor.

The VOIP service will include the same amount of DIDs and PRIs and CSL listed for the analog service.

NBSFS will establish an onsite SIP trunk circuit that the provider can connect as their Demark point. The

VOIP service will include local and long-distance services at a 50 concurrent call rate and allow pickup overflow. Scalability will be offered as an Ad Hoc to ensure services are meeting NBSFS needs. The contractor will ensure quality of service to maintain call quality and bandwidth requirements to meet or exceed traffic demand.

1.4 Outages

1.4.1 Scheduled Outage.

The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the

Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

Reason for interruption.

Duration.

Start and stop times.

Affected equipment, lines, and buildings.

Restoration action (what service was impacted and how service was restored.)

1.4.2 Unscheduled Outages

If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

1.4.2.1 Outage Procedures.

The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

Reason for interruption.

Duration.

Start and stop times.

Affected equipment, lines, and buildings.

Restoration action (what service was impacted and how service was restored.)

1.4.3 Catastrophic Outage

Catastrophic outages demand immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The

Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and

RPL requirements. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage

NLT one hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the

Government POC with updates NLT every four hours on the status of restoration actions.

1.4.4 Emergency Outage

An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

1.4.5 Serious Outage

A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage

NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

1.4.6 Routine Outage

A routine outage minimally disrupts service to property, equipment, and site infrastructure. The

Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission but does hamper day-to-day operation of the Government installation. The

Contractor shall respond to the outage NLT one hour of receipt of notification by the Government

POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.

1.5 Services Summary

Services Summary (SS)

Performance Element

Number

Performance Objective PWS

Paragraph

Performance Threshold

1 Perform and provide local access at the designated circuit demarcation points identified in

Appendix 1 to this PWS.

1.3 Continuous operation local

phone service 24/7/365 with

99.9% availability

2 Inform the Government POC NLT

30 days in advance of scheduled outage providing a detailed explanation for the outage.

1.3.1 Timely and detailed

notification provided

100% of time

3 Responds and restores Catastrophic

Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

1.3.3 and

1.3.4

Timely response to notification and timely restoration of services provided 100% of the time

4 Respond and restore Emergency

Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

1.3.3 and

1.3.5

Timely response to notification and timely restoration of services provided 100% of the time

5 Respond and restore Serious

Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

1.3.3 and

1.3.6

Timely response to notification and timely restoration of services provided 100% of the time

6 Respond and restore Routine service outages IAW PWS, TSP, and RPL as coordinated with the

Government POC.

1.3.3 and

1.3.7

Timely response to notification and timely restoration of services provided 100% of the time

1.5.1 Inspection

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

1.6 Grade of Service

Locations carrying contracted voice grade, which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include

Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

1.6.1 GOVERNMENT PROVIDED SPACE AND SERVICES

The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

The Government will provide rack space for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications. The Government will also provide wall space.

1.7 GENERAL REQUIREMENTS

1.7.1 Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

1.8 Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis situation when the Public Switched Telephone

Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

1.9 Interconnection Agreements, and Installation and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange

Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

Cutover for this site is: for no service interruption but expects 10 days for the contractor to cut over from the incumbent. If the contractor requires additional time they must justify for the extension. The contractor will also have to ensure their will be no service interruption from the extension. The Contractor shall develop an initial Installation and Cutover Plan for submittal to the Government with their technical quote. A final plan may be requested by the Government and shall be provided NLT five working days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete the cutover process. The Contractor shall coordinate deviations from the proposed installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the

Government POC and the contractor.

1.9.1 Installation and Cutover Plan Content

The Installation and Cutover Plan(s) shall contain, at a minimum, the following site-specific information:

• Conditions/Support required prior to the start of cutover and installation.

• Detailed installation schedule listing all actions/events that must occur for successful cutover of all items identified in Appendix 1.

• Awardee responsibilities for cutover and installation.

• Government responsibilities for cutover and installation.

• Dialing tests to ensure ported numbers operate, access and to the GETS.

• Detailed description of new equipment to be installed and location/floor plan (to include space required).

1.10 Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or

Government personnel.

2. APPENDICES

2.1 APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

2.1.1 Required Services and Features

The Government legacy telephone switching system is identified as a Nortel CS1000M with the Succession 4.5 software version, and the switching system is in Building 100, at 317

Chestnut Hill Rd., New Boston SFS, NH 03070-5125

The VOIP system that will be installed is currently identified as a Cisco Unified

Communications Manager with C8300 Session Border Controllers (SBC’s) for SIP. Currently the equipment installation will be in Building 100, at 317 Chestnut Hill Rd. New Boston SFS, NH 03070-5125

Cutover for this site is: 10 days. A cutover plan shall be submitted to the Government with their proposal and a final plan shall be provided NLT five days after contract award.

Direct-Inward-Dialing (DID) Directory Numbers.

NPA- NXX-XXXX DID Directory Numbers

(603) 471-2000 to 2499 500

TOTAL 500

Exchange and Access Lines.

Commercial Subscriber Lines.

The number of Commercial Subscriber Lines (CSL) is: 2

(NPA)-NXX-XXX Type Services and

Optional Features

Demarcation Organization & End

Demarcation Location

(603) 471-5426 Analog Basic Services (BS), Non-public listing

Bldg. 100, Room

NBSFS

(603) 472-8563 Analog BS Non-public listing

Bldg. 100, Room

NBSFS

Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks.

ISDN PRI Circuit ID D-Channel 2 Way Channel

Quantity &

Signaling (PRI

Q.931)

Demarcation

(603) 471-0267 1 23 B 100, Room 140

74, IPZD140730NE

Analog FX Line/Trunks.

Circuit Description Type Direction

-alization

# of

Channe ls

Signaling Demarcation Destination Est.

Mil

Manchester-FX (603)

668-2990

(603) 668-3010

(603) 668-4029

(603) 668-4506

(603) 668-5122

(603) 669-4043

Wire

2-Way 1 Trunk Ground

Start (GS)

Bldg. 100, Room 167

Bedford 5

Manchester-FX

(603)222-2316

Wire

2-Way 1 Trunk GS Bldg. 100, Room 167

New Boston 12

Public Listings.

Description Qty

Public Listing, Government Section 1

Cross Reference Listing, Alphabetical Section 1

Non-public Listing 2

E911 Compatibility

The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.

A site visit to correctly identify current configuration should be accomplished. All supplied information is based off archived records.

Additional Features: Anonymous Call Rejection, Call Return, Call Forwarding, Caller ID with Name, International Blocking, Non-Directory Listed Service, Repeat Dialing, Speed Dialing, Three-way Calling, Touch-

Tone Service, Foreign Exchange Service,

2.2 APPENDIX 2 – ACRONYMS

TABLE B ACRONYMS:

ACRONYM EXTENDED

AF Air Force

AFI Air Force Instruction

BRI Basic Rate Interface

BS Basic Services

BTN Billing Telephone Number

CSSR Call Setup Success Rate

CFP Communications Focal Point

CLEC Competitive Local Exchange Carrier

CO Contracting Officer

CPE Customer Premise Equipment

CSL Commercial Subscriber Lines

CSO Communications Services Officer

DCO Dial Central Office

DCR Dropped Call Rate

DFARS Defense Federal Acquisition Regulation Supplement

DID Direct In Dial

DOD Department of Defense

DP Dial Pulse

DSN Defense Switching Network

DSX Digital Signal Cross-Connect

DTMF Dual Tone Multi-Frequency

EBC Edge Boundary Controller

FCC Federal Communications Commission

FD Full Duplex

FR Flat Rate

FX Foreign Exchange

GETS Government Emergency Telecommunications Service

GS Ground Start

HD Half Duplex

IAW In Accordance With

IC Incoming

ILEC Incumbent Local Exchange Carrier

ISDN Integrated Services Digital Network

IT Information Technology

LATA Local Access Transport Area

LS Loop Start

LTS Local Telecommunications Services

MF Multi-Frequency

MDF Main Distribution Frame

MR Measured Rate

NCS National Communications System

NS/EP National Security and Emergency Preparedness

NGO Non-Governmental Organization

NLT No Later Than

OEM Original Equipment Manufacturer

OG Outgoing

POC Point of Contact

PRI Primary Rate Interface

PUC Public Utility Commission

PWS Performance Based Work Statement

PSTN Public Switched Telephone Network

RPL Restoration Priority List

SF Space Force

SIP Session Initiation Protocol

SS Services Summary

TS Telecommunication Services

TSP Telecommunications Services Priority

WS Wink Start