SOW Treventus v3 Final.pdf

C. STATEMENT OF WORK

C.1. OVERVIEW / BACKGROUND.

The Library of Congress Digital Scan Center produces high quality digital duplicates of Library collections materials in order to facilitate preservation and public access to the collections. This contract will provide service and support for the piece of equipment in the Library’s Digital Scan Center: Treventus ScanRobot Rare Book Scanner.

C.2. SCOPE

The Contractor will provide a one-year maintenance agreement for the Treventus ScanRobot Rare Book Scanner. The maintenance agreements shall include each of the following specifications:

C.3. REQUIREMENTS

The Contractor shall perform the following:

3.1. Software licenses and upgrades

Software required for the effective use of the scanning machines is licensed by the Contractor and will be supported throughout the period of performance. This includes any upgrades to the software in order to fix bugs discovered throughout the period of performance or any upgrades due to the release of new software.

3.2. Firmware upgrades

The Contractor will provide and install remotely any firmware upgrades that become available during the period of performance.

3.3. Parts and Parts Delivery

The Contractor shall repair or replace any equipment parts that malfunction. Replacement parts will be packaged and shipped by the Contractor to the following address:

Library of Congress James Madison Memorial Building, Digital Collections Management & Services Division, Digital Scan Center, LM 556 101 Independence Avenue, SE Washington, DC 20540

All replaced parts shall have a one year warranty from the time of delivery. Should a part require repair instead of replacement, the Contractor shall coordinate with the COR whether such repair will occur at the Library or at the Contractor’s own facility. If the repair is required to take place at the Contractor’s facility, the Library will accept responsibility for shipping the part(s) to the Contractor within two (2) business days after agreeing upon the necessity to ship the part(s). The Contractor shall be responsible for returning the part(s) within two (2) days after completion of the repair to the Library. If the repair is determined to take place at the Library, the contractor shall schedule and coordinate the repair with the COR within 2 business days.

3.4. Repair Services, Remote

The Contractor shall be available for repair services at the following levels:

3.4.1. 1st Level Repair Services

Shall include phone diagnosis and remote connection to devices. The Contractor’s technician will remotely assist the Library technician to complete the repair. The Contractor’s technician shall be available Monday through Friday from 8:30AM – 4:30PM US Central Time, excluding federal holidays. The Library agrees to install and make available an Ethernet network link for remote diagnosis and maintenance by the Contractor.

3.4.2. 2nd Level Repair Services This level of repair may occur in the event that 1st Level Repair cannot resolve an issue or error.

1st Level Repair must occur first in order to troubleshoot and diagnose the nature of the problem and identify next steps for repair. 2nd Level Repair Services will be requested, coordinated, and approved by the COR.

3.5. Annual maintenance visit

The Contractor shall provide an onsite maintenance visit during the period of performance to service the Treventus scanning device and the accompanying software. During this time, the Contractor will have uninterrupted access to the machines. The Contractor shall coordinate with the COR to schedule the annual visit at least one month in advance of the visit. The visit shall include all hardware, software, firmware, and machine testing with annual and preventative maintenance to ensure the successful use of the scanner throughout the year. Travel shall be built into the price.

4. SCHEDULE OF EVENTS/DELIVERABLES

Reference Description of Event/Deliverable

Due Date

Section C.3. One Year Service, Support, and Annual Visit.

Services will be scheduled or provided as described above. Payment for the annual service contract will be invoiced, in full, two months after the period of performance start date. Payment will be 30 days after invoice and COR acceptance.

5. Period of Performance This contract shall have a one-year base period with up to three (3) option periods. Contract shall begin 5/24/2024 and end 5/25/2028 (if all options are exercised) and pending the available funding and the Contractor providing satisfactory service.

C. STATEMENT OF WORK