20240912_DMS_3_PWS_Draft.pdf

Solicitation Number FA2550_(Draft, 10 Sep 2024)_ Attachment 1

DIGITAL MEDIA SERVICES 3 (DMS 3)

For Communications and Public Affairs Support

PERFORMANCE WORK STATEMENT

Space Delta 1

2025 - 2030

Draft 12 Sep 2024

TABLE OF CONTENTS

1.0 GENERAL INFORMATION/DESCRIPTION OF SERVICES

1.1 General Information Overview

1.1.1 Purpose

1.2 Description of Services

1.2.1 Mission Statement

1.2.2 Mission Services

1.2.3 Guidance

1.3 Contract services and requirements

1.3.1 Conference Room and Video Teleconference (VTC) Services

1.3.1.1 Bldg. 210-room 320, DeKok Conference Room

1.3.1.2 Bldg. 210-room 346, SBD1 alt Conference Room

1.3.1.3 Bldg. 300-room 122, SBD1 alt Conference Room

1.3.1.4 Base Auditorium and Auxiliary Training Space

1.3.1.5 Conference Room Maintenance

1.3.2 Graphic Support

1.3.3 Photography Services

1.3.3.1 Location Photography

1.3.3.2 Official Unit Photo

1.3.3.3 Studio Photography

1.3.3.4 Photojournalism

1.3.3.5 Accessioning

1.3.4 Public Address Support

1.3.5 Self-Help Support

1.3.6 Simultaneous Multimedia Support

1.3.7 Continuation of Services

1.3.8.1 Periods of Crisis

1.3.8.2 Exercises

1.4 Customer Service and Work Control

1.4.1 Request for Services

1.4.2 Product Ownership

1.4.3 Office Hours

1.4.4 Hours Outside of Normal Operations

1.4.5 Service Support During and Emergency

1.5 Performance Measurement

1.5.1 Metrics Processing

1.5.2 Metrics

1.5.3 Customer Complaint Process

1.5.4 Multi-functional Team (MFT)

1.6 Purchase of Equipment, Software, Services, and Supplies

1.6.1 Purchasing Requirements

1.6.2 Sources

1.6.3 Equipment

1.6.4 Supplies and Services

1.6.5 Software

1.7 Contractor Travel

1.7.1 Contractor Responsibilities

1.8 Federal Holidays

1.8.1 Contractor Responsibilities

1.9 Authorized Technical Direction

1.9.1 Contractor Responsibilities

1.10 Manpower Requirements

1.10.1 Contractor Lead

1.10.2 Contractor Employees

1.10.3 Key personnel

1.11 Transition Periods

1.11.1 Phase-In Transition Period

1.11.2 Phase-In Transition Period Actions

1.11.3 Phase-out Transition Period

1.12 Quality Control

1.12.1 Contractor Responsibilities

1.13 Contractor Quality Control Plan (QCP)

1.13.1 Contactor Responsibilities

1.13.2 Internal Quality Control

1.14 Security Requirements

1.14.1 Security Clearance Requirement

1.14.2 Visitor Group Security Agreement

1.14.3 Key and Combination Control

1.15 Contract Information Management

1.15.1 Data Management

1.15.2 Network Access

1.15.3 Publication and Forms Review

1.16 Federal, State, and Local Laws

1.16.1 Contractor Responsibilities

1.17.Environmental and Hazardous Material (HAZMAT)

1.17.1 Environmental Due Diligence

1.18. Safety

1.18.1 Safety Compliance

1.18.2 Mishap Reporting

1.18.3 Mishap Investigation

1.18.4 Facility Inspection

1.18.5 Mishap reporting

1.19 Adverse Weather Conditions

1.19.1 Contractor Responsibilities

1.19.2 Installation Delays

1.20 Government Provided Training

1.20.1 Contractor Responsibilities

1.20.2 Miscellaneous Training

1.20.3 Base Supply Equipment Custodian Training

1.20.4 Information Technology Equipment Custodian (ITEC) Training

1.20.5 Contractor Maintained Training

1.20.6 Anti-Terrorism Level One Training

2.0 SERVICES SUMMARY

3.0 GOVERNMENT PROPERTY AND SERVICES

3.1 Government Provided Property

3.1.1 Government and Contractor Responsibilities

3.2 Government Provided Facilities

3.2.1 Government Options

3.1.2 Maintain Clean Work Area

3. 3 Government Provided Furniture

3.3.1 Inventory

3.4 Government Provided Equipment

3.4.1 Provided Equipment

3.4.2 Equipment Accountability

3.5 Information Technology Assets (ITA)

3.5.1 Description

3.5.2 Government Provided Software

3.5.3 Government Provided Site Licensed Software

3.6 Government Provided Records

3.6.1 Records Turn-over

3.6.2 Administrative Guidance

3.6.3 Records Disposition

3.7 Government Provided Parking

3.7.1 Parking Restrictions

3.8 Government Provided Services

3.8.1 Provided Services

3.8.2 Government Provided Utilities

3.8.3 Custodial Services

3.8.4 Telephone Services

3.8.5 Police and Fire Protection

3.8.6 Medical

1.0 GENERAL INFORMATION / DESCRIPTION OF SERVICES

1.1 General Information Overview

1.1.1 Purpose. To provide digital and media services for Schriever Space Force Base (SSFB), and supplemental public affairs services for Space Delta 1 Public Affairs (SBD 1/PA).

1.2 Description of Services

1.2.1 Mission Statement. Provide professional communications and digital media to SSFB and mission partners; provide quality supplemental public affairs services to SBD1 personnel and mission partners.

1.2.2 Mission Services. Services will include customer service/work control; photography; graphics;

multimedia records management; self-help multimedia support; public address support; product multimedia display; multimedia asset management and maintenance; multimedia conference room / auditorium support, and teleconference (TC) / video teleconference (VTC) support.

1.2.3.1 The Contractor shall establish a quality, customer-focused team that meets 21st Communications Squadron (21CS) and SBD1 PA requirements. The Contractor shall manage quality of service using its internal management structure.

1.2.3 Guidance. The Contractor shall comply with; DoDI 5040.02, Visual Information; DOD Visual Information Style Guide; Department of the Air Force Instruction (DAFI) 35-101, Public Affairs; Space Base Delta 1 Public Affairs Employment Plan, and 21CS communication guidance. The Contractor is responsible for all tasks in this Performance Work Statement (PWS).

1.3 Contract Services and Requirements

1.3.1. Conference Room and Video Teleconference Support. The Contractor will manage (3) conference rooms and one (1) auditorium facility at SSFB. This includes classified and unclassified operation, room security, scheduling, basic cleaning, operations, and level-one maintenance. The Government defines level-one maintenance as replacing basic parts and troubleshooting VTC/AV systems.

This requirement will remain applicable for each room referenced in section 1.3.1.1, 1.3.1.2, 1.3.1.3, and 1.3.1.4.

1.3.1.1 Bldg. 210-room 320, DeKok Conference Room.

1.3.1.1.1 Manage building 210, room 320 conference room (DeKok Conference Room.) Contractor shall provide setup, operation, and shutdown of all equipment and maintain (2) two qualified facilitators for classified and unclassified VTC and TC operations.

1.3.1.1.2 The Contractor is responsible for maintaining Secure Internet Protocol Routing (SIPR) updates on SIPR terminal in these rooms. The Contractor shall execute the activities, methods, processes, procedures, and resources that provide for the storage, retrieval, availability, destruction, labeling, security, and confidentiality of user data on the VTC in accordance with applicable guidance. The Contractor shall obtain traditional security requirements from the Unit Cybersecurity Liaison and Unit Security Manager and ensure compliance. . The contractor shall insure the room is kept in a clean and professional appearance.

1.3.1.2 Bldg. 210-room 346, alt SBD1 Conference Room. The contractor shall provide scheduling services and general operator assistance. Operator assistance is limited to demonstrating system operations and provide troubleshooting during meetings or VTC/TCs. The contractor shall insure the room is kept in a clean and professional appearance. No additional requirements or services are the responsibility of the contractor.

1.3.1.3 Bldg. 300-room 122, alt SBD1 Conference Room. The contractor shall provide scheduling services and general operator assistance. Operator assistance is limited to demonstrating system operations and provide troubleshooting during meetings or VTC/TCs. . The contractor shall insure the room is kept in a clean and professional appearance. No additional requirements or services are the responsibility of the contractor.

1.3.1.4 Base Auditorium. The Contractor shall execute all activities, methods, processes, procedures, and resources that provide operation of this facility. Contractor shall provide setup, operation, and shutdown of all equipment and maintain two (2) qualified facilitators for classified and unclassified VTC and TC. The Contractor shall maintain applicable security requirements from the Unit Cybersecurity Liaison and Unit Security Manager and ensure compliance. The contractor shall insure the room is kept in a clean and professional appearance.

1.3.1.5 Conference Room Maintenance. The Contractor shall provide A/V, audio teleconference, and VTC Preventative Maintenance Inspections (PMIs) quarterly and room operation checks monthly for the venues referenced in section 1.3.1.1, 1.3.1.2, 1.3.1.3, and 1.3.1.4. The Contractor shall fully document completed PMIs and Ops checks for each room. The COR will approve PMI and operations check schedule and tasks. This information is required to be reported monthly.

1.3.2 Graphic Services. Provide professional graphic arts products and services. Equipment will be made available from the Equipment Inventory (Appendix B) for use on this contract. Contractor shall provide graphic art products and services during normal working hours, Monday through Friday from 0730 to 1630 hours.

1.3.2.1 The Contractor shall provide hand-prepared and computer-generated products, creative consultation, and production services to develop original artwork, graphic art, visual aids, and typographic layout. Contractor shall create graphic products for print and/or digital distribution.

1.3.2.2 The Contractor has no more than 5 business days to complete routine requests. The expected delivery date may change due to the complexity and priority of the request.

1.3.2.3 The Contractor will use signage to inform SSFB units and personnel of multimedia contract services. Signage will be placed in multimedia customer service locations in building 210 and building 300, and digital signage in building 300 serviced displays.

1.3.2.4 For graphics products, the work count shall be the quantity/number of original finished products delivered to the customer. Dry mounting will be counted separately.

1.3.2.5 The contractor will contact the COR when the level of dry-mounting request (mounting printed products on hard material) exceeds the use of five 30”x40” boards.

1.3.3 Photography Services. Provide professional operation of equipment to support professional photography services and products in support of installation units. This will include location photography, studio photography, maintaining a still image library and photojournalist support. Photographic products include digital and printed photographs, for print and/or digital distribution. The Equipment Inventory

(Appendix B) will be made available for use on this contract.

1.3.3.1 Location Photography. Provide professional location photography services. Location photography supports photographic requirements for managerial, operational, training, educational, historical archiving, investigative, documentation, and administrative purposes. Self-help cameras are available for checkout to support unit activities when contract photographers are not available.

1.3.3.2 Official Unit Photo. Provide group photo documentation for squadron units and above or equivalent per the SBD1 Prioritized Employment Plan. Contractor shall provide units with a digital high-resolution file. Contractor shall not provide digital or photo prints for personal souvenirs or gifts.

1.3.3.3 Studio Photography. Provide studio photography services on SSFB and PSFB, to support PSFB, SSFB, and Cheyenne Mountain Space Force Station (CMSFS) studio photography requests. Authorized customers can receive services at either studio location.

1.3.3.3.1 The SSFB studio will provide services Tuesdays and Wednesdays from 0800 to 1600.

Appointments will be scheduled in 30-minute increments. The Contractor may adjust appointment increments when appropriate for special project support, approved by the COR, and at no cost to the Government. The Contractor shall provide additional support outside of scheduled studio photography hours when approved by the COR.

1.3.3.3.2 The PSFB studio will provide services Monday thru Friday from 0800 to 1600 hours.

Appointments will be scheduled in 30-minute increments. The Contractor may adjust appointment increments when appropriate for special project support, approved by the COR, and at no cost to the Government. The Contractor shall provide additional support outside of scheduled studio photography hours when approved by the COR and within normal working hours.

1.3.3.4 Photojournalism Support. Shoot, select and edit newsworthy images that provide photojournalist support to SSFB. Contractor will provide photography support to SBD1 PA when other resources are not available due to extraordinary circumstances. Support must be within a 25-mile radius. This is limited to 24 requests per each contract period of 12 months, or 2 requests per month for contract periods of less than 12 months and will be documented for assurance. SBD1 PA will establish deadlines when requesting support.

1.3.3.4.1 The Contractor shall provide a caption with images, to the chief of SBD1 PA or designated representative. Captions shall be two lines that fully identify all persons in the photo, explains the action, its relation to the news event, and in accordance with the DoD Visual Information Style Guide.

1.3.3.5 Accessioning. SBD1 PA will clear/approve all imagery for accessioning to the Defense Visual Information Distribution Service (DVIDS). The contractor will upload material within 2 business days of public affairs’ clearance, unless otherwise requested by the chief of public affairs or if a delay will impact product timeliness. Only approved imagery will be accessioned to the SBD1 PA designated social media pages.

1.3.4 Public Address Support. Provide public address audio and visual support during normal duty hours to areas/facilities without permanently installed audio/visual systems, and facilities where the installed system is inadequate for the required event. Services include coordination, setup, operation, and tear down of equipment. On occasion, there will be public address requirements during non-duty hours; the Contractor shall provide surge support to fulfill these requirements. Contractor shall document and archive these requests.

1.3.5 Self-help Center. Manage a self-help center to supplement mission requirements. Maintain photography and public address equipment, materials, and technical assistance to authorized personnel.

The Contractor shall loan self-help equipment to the customer for official purposes only.

1.3.6 Simultaneous Activity Support. Maintain the capability to support a minimum of two (2) simultaneous or similar multimedia events.

1.3.7 Continuation of Services. Provide photographic services, in accordance with the terms and conditions of this PWS, during periods of crisis and operational exercises.

1.3.7.1 Periods of crisis. Periods of crisis include events requiring photography for investigative or documentation purposes. These events may include incidents such as major vehicle accidents with significant damage or that results in severe bodily injuries or deaths; deaths; major damage to government property, defined as buildings, vehicles, and personnel; any aircraft mishap; and natural disasters with significant damage to government property. The Contractor will provide this support during normal business hours, 0730 to 1630.

1.3.7.2 Exercises. Participate in all operational exercises and inspections to the fullest level possible without negatively affecting real-world operations. The contractor shall not increase labor hours for exercise participation unless authorized by the CO.

1.4 Customer Service/Work Control

1.4.1 Request of Services. The Contractor will receive work requests on Air Force (AF) Form 833, Multimedia Work Order or through the Public Affairs Productivity Portal (P3). The Contractor shall enter request data into a workload product log in a format determined by the Contractor and easily accessible by the Government (e.g. Microsoft Excel). Collection processes of production data is at the Contractor’s discretion. Metric reporting will not change.

1.4.1.1 The AF form 833 will capture public address, VTC, conference room ops, and self-help equipment requests. Customer’s requesting photo and graphic services outside of public affairs will use the AF form

833. The Contractor shall contact the COR for prioritization of conflicting work requests

1.4.1.2 The P3 program will capture portrait studio, photojournalism, photo documentation, and graphic requests. Public Affairs’ requests will use the P3 program. The Contractor shall contact the COR for prioritization of conflicting work requests.

1.4.1.3 The Contractor shall provide customers an opportunity to critique services and products. The contractor will use a digital format to solicit feedback. The critique process will be reviewed and approved by the COR. Returned critiques will be made available to the COR for review as part of the monthly metric report (para. 1.5.1). The contractor shall provide the multimedia services listed in this PWS with no more than two customer complaints per month.

1.4.2 Product Ownership. All products produced under this PWS become the property of the United States (US) Government to include copyright interest.

1.4.3 Office Hours. The digital media operating hours are Monday through Friday, 0730-1630. The Contractor shall be capable of fulfilling PWS requirements during these hours. During operating hours, the contract program manager or alternate shall be available to meet with Government personnel within 30 minutes of notification.

1.4.4 Hours Outside of Normal Operations. Some activities/events may require support before/after normal duty hours. Contractor shall support location photography, public address, and multimedia conference room support outside normal duty hours.

1.4.5 Service Support during an Emergency. In addition to routine operational support, the Contractor shall respond to work requests in support of emergency operations.

1.5 Performance Measurement

1.5.1 Metric Processing. The Contractor shall develop and provide monthly metrics to the Government that address each of the service areas identified in Section 2, Service Summary (SS) of the PWS. The Contractor shall provide details how the Contractor gathers to calculate the metrics, when requested. Data shall be kept current by the Contractor and will be made available to the COR upon request.

1.5.2. Metrics. The Contractor shall use metrics to monitor performance levels. Metrics shall be provided to the COR monthly, NLT the 3rd business day of the month. The COR can inspect all tasks within this PWS. Metrics will include:

1.5.2.1 Multimedia services. # of work orders by work center and by category

1.5.2.2 Photography. # of work orders for location, studio, alert, and Public Affairs support totals

1.5.2.3 Photo and graphic accessioning. # of photos and graphics uploaded to DVIDS and Flickr

1.5.2.4 Graphic services. # of products designed/produced by type

1.5.2.5 Self Help services. # of work orders for services by type

1.5.2.6 Digital Information Display. Bldgs.300. # of photos and # of info slides (w/date)

1.5.2.7 Public Address services. # of work orders

1.5.2.8 Conference services. # of services for 210, 300, and auditorium

1.5.2.9 VTC room support. # of secure and unsecure, total and by room

1.5.2.10 Equipment and Software Inventory, as required by this PWS

1.5.2.10 Performance. Complaints/critiques/customer comments)

1.5.3 Customer Complaint Process.

1.5.3.1 Upon completion of a request, the Contractor shall ensure the customer has an opportunity to provide feedback (1.4.1.3)

1.5.1.2 A customer complaint consists of a written complaint to the Contracting Officer Representative (COR). The contractor is limited to no more than 2 customer complaints per month. Complaints can be provided in an informal manner with direct communication to the Contractor staff, COR, or CO.

1.5.3.3 The Contractor shall notify the COR within one business day if the customer initiates a customer complaint. The COR will determine the validity of all customer complaints.

1.5.4 Multi-Functional Team (MFT). During the contract period, the MFT may request changes to the metrics. The MFT will review such changes in consultation with the Contractor and with final acceptance by the Contracting Officer. If required, the Contractor shall attend periodic performance meetings to evaluate metrics data and trends. The Government will provide the agenda for these meetings.

1.6 Purchase of Equipment, Software, Services, and Supplies

1.6.1 Purchasing Requirements. The contractor shall purchase equipment, software, and supplies to ensure the availability multimedia services and products mentioned in this PWS. The contractor shall obtain approval from the CO or delegated representative prior to purchase of multimedia equipment, software, and supplies. The contractor shall purchase these items up to the amount of $3,000 after COR coordination to determine funds availability on the applicable CLIN. The CO is the approval authority for purchases of items over $3,000, and will consider funds availability on the applicable CLIN and the contractor's submission of at least two quotes from the contractor’s market research. The equipment and/or software shall be added to the appropriate inventories and turned over to the government and shall remain the property of the government at the conclusion of the contract. The contractor shall maintain a list of equipment, software, and supplies purchased with respective costs in support of this PWS. The format of this list shall be determined by the contractor and easily accessible by the government (e.g. Microsoft Excel). The contractor shall also provide this list upon request from the CO, Program Manager (PM), or COR.

1.6.1.1 Reimbursables, Government Determined FFP NTE CLINs for equipment, software, and supplies. The Government will use Government-determined FFP NTE Reimbursables CLINs to provide a means for the Contractor to be paid for equipment, software, and supplies required for performance of contract requirements. The Government will only pay the contractor for equipment, software, and supplies that are determined to be allowable, allocable, and reasonable, in general accordance with the FAR at Part 31, Subpart 31.2, along with overhead and general and administrative (G&A) burden (when applicable), for Government approved purchases authorized by and in accordance with the PWS. The Contractor shall not include profit or fee in any invoice under these CLINs. Unless expressly authorized by the PWS, or in writing by the CO, the contractor shall not invoice for PWS service requirements using Government Determined FFP NTE CLINs for equipment, software, and supplies.

1.6.2 Sources. Major items, to include software and hardware, and support equipment shall be purchased through required sources of supply, if applicable, and in a manner that is most advantageous to the Government. Minor item purchases (e.g., poster board, cables) may be purchased locally. The contractor shall provide a list of materials bought in support of the contract quarterly for historical data.

1.6.3 Equipment. The Contractor is responsible for equipment, maintenance, and replacement purchases for requirements outlined in this PWS. The COR will evaluate replacement equipment prior to purchase to ensure equipment is adequate to perform requirements or tasks. The Contractor shall add equipment to appropriate inventories.

1.6.3.1 Equipment provided by the Government will remain property of the Government and returned at the conclusion of the contract. The Contractor shall maintain a list of equipment purchased with respective costs in support of this PWS. The Contractor shall determine the format of this list (e.g., Microsoft Excel) and provide to the Government annually.

1.6.3.2 The Contractor shall purchase and replace multimedia equipment and support equipment when the Government/COR determines the maintenance/repair of that equipment is less advantageous to the Government, in coordination with the Contractor. The Government/COR may also identify equipment deemed necessary for replacement that no longer meets Government requirements, in coordination with the contractor. The Government may provide supplemental equipment when deemed worthwhile to the mission.

1.6.4 Supplies and Services. The Government shall provide all supplies, and services required to perform professional quality photographic, graphic, and public address services and products in support of this

PWS.

1.6.5 Software. The contractor shall maintain an inventory of multimedia related software used in the performance of this PWS. Software purchased under this contract will be added to appropriate inventories and shall remain the property of the government at the conclusion of the contract. The contractor shall include software upgrades and active annual software maintenance agreements in the multimedia software inventory. These purchases shall be accomplished in a manner that is “most advantageous to the Government”.

1.6.5.1 The Contractor shall seek approval for software used under this PWS if it is to reside on Government-networked devices. Software used on stand-alone media production devices will be included in the software inventory.

1.7 Contractor Travel

1.7.1 Contractor Responsibilities. The contractor is responsible for all area travel. Contractor support for PSFB requests outside SSFB include 24 events per 12 month contract period and within a 26-mile radius of SSFB. Contractor with use 210 Falcon Parkway, 80912 as the originating point. The Contractor will not travel to the United States Air Force Academy (USAFA) to provide services.

1.8 Federal Holidays

1.8.1 Contractor Responsibilities. The Contractor shall not observe federal holidays when SSFB units request support.

1.9 Authorized Technical Direction

1.9.1 Contractor Responsibilities. The Contractor shall contact the COR for contractual changes identified in this PWS. The CO is the only individual authorized to commit the Government to contractual changes. The COR will provide guidance on technical matters within the scope of the PWS.

The Contractor shall immediately notify the CO of any technical or questionable direction received from Government personnel.

1.10 Manpower Requirements

1.10.1 Contractor Program Manager (CPM). The Contractor shall identify in writing the individual assigned to act as the CPM and any authorized deputy CPMs. The CPM or deputy CPM shall have full authority to act on behalf of the company in all matters relating to contract performance, to include subcontractor performance. During operating hours, the CPM or deputy CPM (DCPM), shall be available within thirty (30) minutes to meet on the installation with Government personnel. The CPM or DCPM will provide management information only to the CO or the COR.

1.10.2 Contractor Employees.

1.10.2.1 The CPM and contract employees who interact with the Government shall be able to read, write, speak, and understand the English language. The Contractor shall not employ any person who is an employee of the US Government if employing that person will create a conflict of interest. The Contractor shall not employ persons for work on this contract if the CO identifies such employees to the Contractor as potential threats to the health, safety, security, general well-being, or operational mission of the installation and its population. Employees are subject to regulations and directives governing the activities of personnel on Government installations.

1.10.2.2 Contractor employees shall identify themselves as Contractor personnel by introducing themselves or by escort as Contractor personnel and displaying distinguishing badges or other visible identification. Contractor personnel shall appropriately identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.10.2.3 The Government reserves the right to direct the removal of any Contractor employee for reasons of security or misconduct. This action does not relieve the Contractor from total performance of the program tasks specified herein.

1.10.3 Key Personnel. The Contractor shall furnish in writing to the CO and COR the names and phone numbers of all management and supervisory personnel. Included shall be contact number(s) of the contract manager, alternate, and supervisory personnel. The Contractor shall notify the CO and COR immediately when key personnel changes. (CDRL A005)

1.11 Transition Periods

1.11.1 Phase-In Transition Period. The Contractor is responsible for all contract performance requirements, including staffing to support the PWS, upon completion of the Phase-In Transition Period.

The Government shall provide the Contractor access to functional areas to observe and interface with the existing work force a maximum of thirty (30) calendar days during the Phase-In Transition Period. The Contractor shall provide and maintain properly trained, qualified, and/or certified personnel, upon completion of the Phase-In Transition Period.

1.11.2 Phase-in Transition Period Actions. The purpose of this transition period shall be to accomplish the following:

1.11.2.1 Security Clearances. Contractor shall provide proof of Secret security clearance or proof that the security clearance processing for necessary employees has been initiated five (5) calendar days prior to contract start date.

1.11.2.2 Phase-in Joint Inventories. The Contractor shall conduct a joint inventory of all Government-provided property with the incumbent Contractor and COR. The Contractor shall ensure shortages and excesses are identified prior to assuming property accounts from the Government.

1.11.2.3 Facility Access. During the Phase-In period, the Government will allow the Contractor access to Contractor facilities to familiarize supervisors, key personnel, and staff with equipment, reporting, work scheduling, and procedures. Restricted areas will require the Contractor to obtain escorts until issue of valid badges.

1.11.3 Phase-Out Transition Period. During the phase-out period, the Contractor is fully responsible for operation of services as outlined in the PWS. The Government reserves the right to conduct site visits in all service provider-operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is not awarded to the incumbent, the Contractor shall cooperate to the extent required to permit an orderly changeover to the follow-on service provider.

1.12 Quality Control

1.12.1 Contractor Responsibilities. Quality control will be a combined effort of the Contractor and the Government based on Contractor performance, metrics, customer complaints, and adherence to the Contractor’s Quality Control Plan (QCP).

1.13 Contractor QCP

1.13.1 Contractor Responsibilities. The Contractor shall submit a draft QCP a minimum of three (3) calendar days prior to the start of the transition period. A final QCP shall be submitted to the CO for acceptance no later than the contract start date and within seven (7) calendar days of changes. The QCP shall address all areas of the Services Summary (SS).

1.13.2 Internal Quality Control. The QCP shall include methodology the Contractor utilizes to ensure internal quality control is established and followed, and PWS requirements are met. These methods may include:

1.13.2.1 A description of the methods the Contractor will use for identifying and preventing defects in the quality of service.

1.13.2.2 Records: A description of the records the Contractor will use to document inspections and corrective, or preventative actions taken.

1.13.2.3 Personnel Management. A comprehensive management program addressing customer service, corrective actions, employee standards of dress, conduct/behavior, and efforts that foster a healthy working relationship between the Government and the Contractor.

1.14 Security Requirements

1.14.1 Security Clearance Requirement. The Contractor shall provide personnel with the necessary clearances. The minimum-security level required is SECRET for all personnel.

1.14.2 Visitor Group Security Agreement. The Contractor shall sign and comply with the installation Visitor Group Security Agreement (VGSA). The VGSA is an agreement between the installation and the Contractor describing conditions that shall be met to gain access to the installation and sensitive information. The Government will provide initial and follow-up security procedures training to Contractor personnel who work in controlled and restricted areas.

1.14.3 Key and Combination Control. The Contractor shall establish and implement methods of ensuring all keys provided to the Contractor by the Government are not lost and not used by unauthorized persons.

The Contractor shall not duplicate any keys issued by the Government. The Contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The Contractor shall immediately report to the CO or COR any occurrences of lost, unauthorized uses or unauthorized duplication of keys, badges, or lock combinations.

1.14.3.1 Distribution of Keys. The Contractor shall prohibit the use of keys, issued by the Government, by any persons, other than the Contractor's employees, for the opening of locked areas to permit entrance of persons other than Contractor employees.

1.14.3.2 Lost Keys. In the event keys are lost or duplicated, the Contractor may be required, upon written direction of the CO, to rekey or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform rekeying and deduct the cost of such from the monthly payment due the Contractor.

1.14.3.3 Master Key. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and the total cost deducted from the monthly payment due the Contractor.

1.15 Contract Information Management

1.15.1 Data Management. All data, regardless of media, produced in the performance of this contract is the property of the Government and made available to the COR on request. The Contractor shall provide data management information directly to the communications or public affairs services PM or designated Government representative.

1.15.2 Network Access. The Contractor shall provide the CO and COR a roster of all employees working under the PWS requiring Government network access. The roster shall show names, building(s)/area assigned. Subsequent changes to these rosters shall be submitted to the CO and COR, no later than seven

(7) calendar days after changes occur. The Contractor shall send a completed DOD Form 2875 to the unit Cybersecurity Office Liaison for processing.

1.15.3 Publications and Forms Review. The Contractor shall review new or revised publications/forms (draft and final versions) and notify the CO if the publication/form poses any cost or performance risk to the contract. The Contractor shall provide request for publications and forms not available on the web to the

COR.

1.16 Federal, State, and Local Laws.

1.16.1 Contractor Responsibilities The Contractor shall perform the requirements of this contract in such a manner as not to violate any federal, state, or local laws, to include all Code of Federal Regulation (CFR).

The Contractor shall be solely responsible for any reporting requirements and repercussions resulting from violations.

1.17 Environmental and Hazardous Material (HAZMAT)

1.17.1 Environmental Due Diligence. The Contractor shall ensure its operations and procedures do not result in acts or omissions that will violate environmental laws or fail to exercise due care concerning human health and the environment. The Contractor shall comply with all federal, state, and local environmental laws and regulations. The Contractor shall report acts or omissions in violation of environmental law to 50 CES/CEV within 12 hours of discovery.

1.17.1.1 AF FORM 3952 Chemical Hazardous Material Request Authorization. Approval shall be granted by the Hazardous Materials Pharmacy (HAZMART) in advance of purchasing or transporting of hazardous materials to be used in performance of this contract on SSFB. The Contractor shall comply with applicable environmental standards, rules, regulations, permit conditions, and policies, and maintain specific compliance with AFMAN 32-7002, Environmental Compliance and Pollution Prevention. The Contractor shall enroll into the base HAZMART pharmacy (21 LRF/LGRM). The Contractor shall obtain and maintain Safety Data Sheets for all Hazardous Materials used/stored within this contract.

1.17.1.2 Hazardous Materials. All HAZMAT shall be registered with the Base HAZMART prior to introduction and use at SSFB. The Contractor shall comply IAW AFMAN 32-7002, Environmental Compliance and Pollution Prevention. The Contractor shall contact the COR for 50 CES/CEIE training, assistance, and turn-in procedures.

1.17.1.3 Hazardous Chemical Reporting. The Contractor shall comply with 40 Code of Federal Regulation (CFR) Part 370 – Hazardous Chemical Reporting, and 40 CFR Part 372 – Toxic Chemical Release Reporting Community Right to Know that includes the following: Chemicals with special characteristics which in the opinion of the manufacturer can cause harm to people, plants and or animals when released by spilling, leaking, pouring, emitting, emptying, discharging, injecting, escaping, leaching, dumping, or disposing into the environment (including the abandonment or discarding of barrels, containers, and other receptacles). Regulatory Constraints: AFMAN 32-7002, Environmental Compliance and Pollution Prevention.

1.17.1.4 Hazardous Waste (HAZWASTE). The Contractor shall coordinate all HAZWASTE disposals with the installation environmental office (50 CES/CEV). If there is any question about whether a substance is classified as hazardous, the Contractor shall contact the installation environmental office. It shall be the responsibility of the Contractor to pay for the disposal of HAZWASTE unless otherwise specified. The Contractor shall handle, accumulate, and manage HAZWASTE IAW all regulatory requirements. Questions regarding the proper storage, handling and disposal will be directed to the environmental office through the CO. HAZWASTE manifested for disposal shall be reviewed and authorized through the environmental office.

1.17.1.5 Transporting HAZMAT Notification. The Contractor shall notify the Base HAZMART in writing prior to transporting HAZMAT onto the installation under this contract. The Contractor shall comply with 29 CFR

1910.1200 – Hazard Communication Program, and 29 CFR 1910.120 – Hazardous Waste Operations and Emergency Response. The Contractor shall contact 50, (719) 567-4242,4026, or 4030 for additional guidance. Regulatory Constraints: AFMAN 32-7002, Environmental Compliance and Pollution Prevention.

1.18. Safety

1.18.1 Safety Compliance. The Contractor shall ensure conformance with standards developed under United States Public Law 91-596, the Occupational Safety, and Health Act (OSHA) of 1970, and State Occupational Safety and Health (OSH) Standards, and American National Standards Institute (ANSI), and National Fire Protection Association (NFPA) standards. If a conflict occurs, the Contractor shall apply the more stringent standards. The Contractor shall allow the Installation Safety Office to monitor all operations to ensure the safety of Government property. The Contractor shall follow Air Force traffic regulations according to Air Force Instruction (AFI) 91-207– The US Air Force Traffic Safety Program.

1.18.2 Mishap Reporting. The Contractor shall report all mishaps involving personal injury or illness to Government personnel and/or damage to Government property resulting from Contractor operations to the installation safety office, COR, and the CO. The Contractor shall notify the installation safety office of any mishaps as the situation allows.

1.18.3 Mishap Investigation. The Government retains authority to conduct mishap investigations in Government facilities managed by Contractors or to participate in the Contractor’s investigation of Contractor mishaps. The Contractor shall participate in, and cooperate with, mishap investigations. The installation safety office governs the investigation and reporting of mishaps involving damage to Government property or injuries to Government personnel caused by Contractor operations.

1.18.4 Facility Inspection. The Government has the authority to conduct facility safety inspections in

Government facilities occupied by the Contractor.

1.18.5 Mishap reporting and actions. In performing work under this contract on a Government installation, the Contractor shall:

1.18.5.1 Take all reasonable steps and precautions to prevent accidents and preserve the health and safety of Contractor and Government personnel performing or in any way impeding with the performance of this contract.

1.18.5.2 Take such additional immediate precautions as the contracting officer may reasonably require for health and safety purposes.

1.18.5.3 The contracting officer may, by written order, direct Air Force Occupational Safety and Health (AFOSH) Standards and/or health/safety standards as may be required in the performance of this contract, and any adjustments resulting from such direction will be in accordance with the changes clause of this contract.

1.18.5.4 Any violation of these health and safety rules and requirements, unless promptly corrected as directed by the contracting officer, can be grounds for termination of this contract.

1.19 Adverse Weather Conditions

1.19.1 Contractor Responsibilities. During adverse weather conditions, Contractor personnel shall continue to provide services for SSFB events or processes that have not been cancelled due to weather.

The Contractor is responsible to contact the requesting organization to determine if the planned activity is cancelled or delayed. Delayed-reporting or early release for military and Government employees does not constitute cancellation of requirements or relieve the Contractor of PWS responsibilities.

1.19.2 Installation Delays. Delays on entering/exiting and interruptions in entry to some areas can be expected occasionally due to exercises or security incidents. These delays can be expected to occur approximately four times per 12 month contract period. Any delays or costs incurred due to these delays shall be the responsibility of the Contractor and shall not be grounds for the Government to provide additional money.

1.20 Government Provided Training.

1.20.1 Contractor Responsibilities. The Contractor shall ensure the appropriate personnel receive the following initial and recurring training in support of this contract. Attendance at training sessions does not relieve the Contractor of providing support as depicted in this PWS.

1.20.1 Miscellaneous Training. This is inclusive of all required Cybersecurity, Anti- terrorism, Operational Security (OPSEC), Communication Security (COMSEC), Force Protection Condition (FPCON), and Unit Security training. The Government may identify other training required over the duration of the contract as the need arises.

1.20.2 Base Supply Equipment Custodian Training. Contractor personnel who are designated as primary and alternate equipment custodians for Custodian Authorization Custody Receipt Listing (CA/CRL) accounts shall attend the custodian courses provided by the Government prior to signing for CA/CRL equipment accounts.

1.20.3 Information Technology Equipment Custodian (ITEC) Training. Contractor personnel designated as primary and alternate ITEC custodians shall attend ITEC courses provided by the Government prior to signing for ITEC accounts.

1.20.4 Contractor Maintained Training. The Contractor shall ensure Contractor employees maintain suitable and adequate technical skills, qualifications, and certifications. VTC facilitators unable to maintain evaluation and performance standards will have their certification suspended and will require recertification at Contractor expense.

1.20.5 Antiterrorism Level 1 Training. Contractors may request Antiterrorism Level 1 training from the unit receiving Contractor services. Should the Contractor choose to complete this training, it shall make its request to the unit receiving its services within five calendar days of beginning operations on the installation. Units receiving requests will coordinate training locations and times with the installation Antiterrorism Program Manager. Regardless of training, Contractors will report suspicious activity to Security Forces or the AF Office of Special Investigations.

2.0 SERVICES SUMMARY

The Contractor requirements are summarized into performance objectives that directly relate to essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement. These thresholds are critical to mission success.

SS Performance Objective PWS Para Performance Threshold

1 Provide quality photographic, graphics, public address, conference room support, that meets customer requirements as identified

1.3 No more than 2 customer complaints

per month.

2 Manage Bldg. 210 Dekok conference room facilities, equipment, operation, security, scheduling, basic cleaning, and level-one maintenance.

1.3.1.1 No more than 2 hours of downtime due

to local operator error.

3 Provide complete captions for photography products in accordance with the DoD Visual Information Style Guide and that meets customer requirements.

1.3.3.4.1 . No more than 2 instances of missing, incorrectly formatted, or incomplete information captions.

3.0 GOVERNMENT PROVIDED PROPERTY AND SERVICES

3.1 Government Provided Property

3.1.1 Government Provided. The Government will provide facilities, furniture, equipment, software, records, parking, and services identified below. A joint annual accountability inventory of equipment and software shall be accomplished within 10 days of contract start date and NLT 10 working days at the end of each contract period. The Contractor shall have up to 30 calendar days after contract award to identify to the Government items the Contractor does not intend to use. The Contractor shall be responsible for the operation, maintenance, and repair of Government provided items. When any of the Government provided items are determined to be beyond economical repair, at no fault of the Contractor, the Contractor shall coordinate the return/disposal of the item with the COR and the Defense Reutilization and Marketing Office (DRMO) representative. Upon completion of the contract, all remaining Government provided items shall be returned to the Government.

3.2 Government Provided Facilities

3.2.1 Government Options. The Government retains the authority to modify or realign facilities and space provided to the Contractor based on current AF guidelines for space utilization, mission, and personnel requirements of the Contractor. The Contractor shall return the facilities to the Government in the same condition as received less fair wear and tear and approved modifications.

3.2.2 Maintain Clean Work Area. The Contractor shall ensure all work areas assigned under the PWS are maintained in a clean, neat, and orderly manner.

3.3 Government Provided Furniture

3.3.1 Inventory. The Government will provide office/shop furniture to the Contractor. The Government and Contractor will conduct a joint inventory of furniture no later than five (5) workdays prior to the performance start date. Removal of any furniture shall be coordinated with the COR and the DRMO representative.

3.4 Government Provided Equipment

3.4.1 Provided Equipment. The Government will provide the Contractor equipment identified on the Equipment Inventory (attachment b.). Operation, maintenance, and repair of identified equipment are the responsibility of the Contractor. Upon completion of the contract, the Contractor shall return the equipment to the Government in a serviceable condition less fair wear and tear.

3.4.2 Equipment Accountability. The Contractor shall be responsible for receipt and accountability of Government provided property and appoint primary and alternate equipment custodians, in writing, to maintain/manage equipment accounts and inventory. The Contractor shall notify the COR of any change to the Government provided equipment inventory and is liable for loss or damages to Government provided property beyond fair wear and tear IAW the clause FAR 52.245-2, Government Property (Fixed- Price Contracts).

3.4.2.1 Equipment Inventory. The Contractor shall sign a receipt for all equipment provided by the

Government. Items of equipment missing or not in working order shall be recorded and the CO shall be notified in writing. Government property lost, damaged, or destroyed while in possession of a Contractor shall be remedied IAW FAR Clause 52.245- 2, Government Property. A joint inventory is required within 10 days of the end of each contract period.

3.4.2.2 Investigation of Missing/Damaged GFE. The Contractor shall on occasion be required to provide information to a Government employee while completing an investigation of missing /damaged asset(s) for determination of final processing.

3.4.2.3 New/Replaced Government Provided Equipment. When appropriate, new, or replaced Government provided equipment shall be added to the Contractor CA/CRL account utilizing an AF Form 601, Equipment Action Request or added to the Contractor equipment account. AF Form 2005, Issue/Turn-In Request, shall be used to turn-in Government equipment no longer required.

3.5 Information Technology Assets (ITA)

3.5.1 Computer Related. ITA is mostly computer related pieces of equipment and peripherals, to include networkable pieces of equipment (e.g., printers, scanners). The Contractor will: use Government provided ITA or services for purposes associated with this contract; comply with all computer system and ITA accountability and security procedures required by the Government; ensure compatibility with existing SSFB communications…