20210526_PRS.pdf

W9124N21R0007 Attachment #02

Performance Requirements Summary

SERVICE STANDARD PERFORMANCE

THRESHOLD

SURVEILLANCE

METHOD

5.1 Still Photography Products and

Services The Contractor shall provide digital still photography services for IMCOM studio and all location photography and urgent copy, printing, and other miscellaneous still photography support.

The Contractor shall furnish official military black and white or color photographic prints or digital images. The Contractor shall upload official photographs to the applicable web-based site as required.

The Contractor shall ensure photographers are present at time specified in the work order and in appropriate attire commensurate to the work or task being performed for location photography appointments.

The contractor shall operate the photo studio continuously during the hours of 0745-1645 for official studio photography appointments. These appointments shall be scheduled via the Visual Information Ordering Site (VIOS). Contractor shall also accept walk-in requests if the schedule permits.

Thirty (30) copies of each photograph are the maximum to be provided by the Contractor unless changes to the maximum quantity is requested and coordinated with the COR. The final product shall be of professional quality and standard, to include the video having proper and correct lighting, camera focus, accurate color rendition, editing that result in smooth video transition and continuity, and audio tracks that are properly leveled and normalized.

Random Sampling Periodic Inspection Customer Input

5.2 Video Products and Services

The Contractor shall provide live video recording of events to include but not limited to ceremonies, guest speakers and training. The recordings typically last between 30-90 minutes The Contractor shall record video in digital format unless otherwise specified on the work order. The Contractor shall perform editing and titling for identification. The Contractor shall provide lighting if required. The Contractor shall coordinate with the requestor before the event to survey the location for electrical power availability, background setting and to determine

The Contractor shall provide full production to include, but not limited to treatment, recording, photography, production, music, sound and other effects, postproduction and embellishments. The Contractor shall edit scripts, select, direct and coach talent, select appropriate analog and/or digital audio and video media, stock materials and use whatever equipment is required to support the production.

The Contractor shall set up equipment and be ready to record fifteen-minutes (15) before the start time of the event. The final product shall be of professional quality and standard, to include the video having proper and correct lighting, camera focus, accurate color rendition, editing that result in smooth

Customer Input if visuals, charts or graphs are to be used. The Contractor shall set up microphone if required for audio recording on the video. The Contractor shall record and edit productions using one or more sources, and edit into a finished product. The Contractor shall provide for the audio recording and tone (control) track. The Contractor shall storyboard and include sketches for live action, art and animation sequences that are a part of a final script. The Contractor shall produce in various formats to include but not limited to Compact Disc or Digital Versatile Disk (DVD).

video transition and continuity, and audio tracks that are properly leveled and normalized

5.3 Audio Products and Services

The Contractor shall provide audio and sound products, information and services including sound reinforcement, amplification, recording, playback and distribution services support.

The Contractor shall provide technical personnel for studio recording and operation. The typical duration of a studio recording is 4 hours. The Contractor shall supervise and operate audio recording studios and related equipment. The Contractor shall provide technical personnel, technical guidance, microphone placement, studio technique, timing and electronic editing, and monitoring of audio quality, microphone levels and voice quality during entire recording session.

The Contractor shall convert analog audio recordings to digital format. The Contractor shall filter, compress, and write to CD or other media as specified by the work order. The Contractor shall provide an edit version on CD unless otherwise specified on the work order after completion of each recording session.

High quality sound, of uniform levels, and free of extraneous noises and distortions. The Contractor shall edit not later than three

(3) working days after each recording session.

The Contractor shall incorporate music and sound effects into the recording during or in post-production as directed by the requestor.

The Contractor shall digitally edit all recordings to remove uncharacteristic sounds, i.e., pops, lip smacks, paper noise, etc.

The Contractor shall record all pauses required by requestor with “studio sound” not “blank” data. The Contractor shall insert blank data space at the beginning and end of all recordings unless otherwise specified by the requestor. The Contractor shall record in English the lesson, module, and volume, exercise number with audio fade-out;

not “end of tape”. The Contractor shall conduct live auditions for individuals intending to record materials and advise the individual on the suitability of their voice for producing audio recordings. The Contractor shall assemble and edit audio testing materials as directed by the requestor.

5.7 Presentation Services

The Contractor shall provide all video and audio support services for presentations that typically last for 3 hours, such as projection and sound reinforcement. In addition, there may be needs for simultaneous events which may require presentation, video and/or photography support coverage. Presentations shall take place both indoors and outdoors and The Contractor shall remain with the equipment until the presentation is completed, performing any

The Contractor shall be the sole operator of the Audio Visual equipment in the Tin Barn and Post Theater facilities as well as outdoor and offsite events.

Contractor personnel shall remain on-site and in control of the presentation equipment for the duration of all scheduled events

The services shall be of professional quality and standard.

Projected images shall be correctly focused and clearly viewable to the event audience.

Audio shall be clear and undistorted, and delivered at a volume level that is comfortably audible to the event audience adjustments needed to ensure quality presentations. The Contractor shall assist customers with problems relating to their presentation and in arranging materials in the proper sequence. At the conclusion of the presentation, the Contractor shall turn-off all equipment, secure projection, video and control room facilities and ensure that all presentation material is returned to the proper person or place.

Acceptable surveillance methods include:

100 Percent Inspection: With this method, performance is inspected/evaluated at each occurrence. This method is often costly but can be necessary due to health, safety and other considerations.

Random Sampling: Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained.

http://www.sqconline.com/mil-std-105.html (web link to ANSI/ASQZ1.4LVLII)

Periodic Inspection: This method, sometimes called “planned sampling,” consists planned sampling at specific dates or time intervals. It may be appropriate for tasks that occur infrequently, and where 100 percent inspection or random testing is not desired.

Customer Input: Although usually not a primary method, this is a valuable supplement to more systematic methods. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations where customers can be relied upon to complain consistently when the quality of performance is poor, e.g., dining facilities, building services, customer surveys and customer complaints may be a primary surveillance method, and customer satisfaction an appropriate performance standard. In all cases, complaints should be documented, preferably on a standard form.

http://www.sqconline.com/mil-std-105.html