2019-55-002 Income Verification RFQ.docx

STATE OF ILLINOIS

DEPARTMENT OF HEALTHCARE AND FAMILY SERVICES

THERESA EAGLESON, DIRECTOR

REQUEST FOR QUOTE

Project Title: Income Verification Services Agency Reference Number: 2019-55-002

The Illinois Department of Healthcare & Family Services (HFS) is seeking price quotes for a vendor to provide nation-wide income verification services. Pricing shall be per transaction. Vendor will be paid for successful transactions (billable hits). For online services, a successful transaction is defined as an HFS end user accessing the system and the detailed wage and employment data record(s). HFS will not be charged for “unsuccessful” transactions (hits) where HFS users have searched the vendor’s system via a social security number and no useable wage or employment data was available or found on the individual for whom the search was performed. Pricing must include all deliverables.

Project Deliverables. The selected vendor will be responsible for:

Online Access to Data Requirement: The nation-wide income verification service provided by the Vendor must:

1. Be accessible via the internet with Microsoft Internet Explorer version 6 or higher.

2. Provide access to online employment and wage data seven days a week from 6:00 a.m. to 10:00 p.m. central time.

3. Be available 99% of the time other than during scheduled maintenance periods.

4. Provide and individual’s current and historical payroll data. Current payroll data is defined as an individual’s most recent payroll data online that has been updated within ten business days of the individual’s last pay day.

5. Provide HFS with the wage and employment information necessary to meet HFS needs, including but not limited to employer name, employer Federal Employee Identification Number (FEIN), employer address, and garnishment address (if different than employer address), employee name, employee address, employee phone number, employee SSN, employee date of birth, employee employment status, employee date of hire, third party employee medical insurance providers, current and/or historical wage and employment information.

6. Allow authorized users access to an individual’s wage and employment information using data obtained by HFS during the application process (Social Security Number (SSN), Name, Date of Birth, etc.).

7. Maintain a ten second or less response from the time HFS clicks submit for a request to the income verification service system and the system provides a response back to HFS.

8. Provide the data obtained from online access in a format that can be used by a Mainframe COBOL program or current versions of Microsoft or Adobe software applications.

9. Require no modifications to the Agency’s computer systems.

10. Utilize secure data transmission as described in Attachment A – Data Security Connectivity Specifications.

11. Provide bi-monthly report of employers that use service, including new additions and cancellations.

12. Provide monthly reports on the total number of transaction submissions, hits, and billable hits.

13. Provide end users with an online user manual or a paper manual that details the steps required to access the data and navigate the different screens within the vendor’s system.

14. Be accessible by multiple Agency staff at one time. Each staff will need a unique user ID and additional users must be able to be added (or have a password reset) without a cost to the Agency. Additional users must be given access within 5 working days from the time the request is made to the Vendor.

15. Provide usage information to the Agency, broken down by each user ID. The format, the information provider and the frequency will be mutually agreed upon by the vendor and the Agency.

16. Have employment and wage data for at least 1,500 employers and/or 1,000,000 individuals that can be accessed and retrieved online by Agency Staff.

Price Quotes are due by 5:00 pm CT on April 15, 2019.

Please direct any questions to: Trudy.Ingalls@illinois.gov