20158159_RFI and Sources Sought - HUBZone Security Maint.pdf

DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection

Request for Information and Sources Sought Notice - 20158159 HUBZone – Puerto Rico and USVI - Security Maintenance

Synopsis: This is a Request for Information (RFI) and Sources Sought Notice. This RFI is limited to HUBZone vendors and is designed to gauge capabilities and interest in a requirement.

This RFI is solely for information, planning purposes, and market research; it does not constitute a Request for Proposal (RFP), Request for Quotation (RFQ), or a promise to issue an RFP or RFQ. This RFI does not commit the Government to contract for any supply or service. U.S.

Customs and Border Protection (CBP) will not pay for any costs associated with responding to this RFI. All costs will be solely at the interested party's expense. The information provided in this RFI is subject to change and is not binding on the Government. All responses become the property of the Federal Government upon submission and will not be returned to vendors.

Purpose: This RFI seeks to obtain information to determine if multiple HUBZone vendors are qualified and interested in providing a quote for an anticipated procurement in FY26 for a maintenance and service agreement for security systems multiple locations in Puerto Rico (15) and the U.S. Virgin Islands (9). The NAICS code for this requirement is 561621. If no qualified and interested vendors respond, the Government may issue award the requirement on a sole source basis to a known qualified and interested HUBZone vendor.

Background: CBP is one of the major components of the Department of Homeland Security (DHS) charged with protecting America's borders from terrorism, human and drug smuggling, illegal migration, and agricultural pests while simultaneously facilitating the flow of legitimate travel and trade. As the nation's single, unified border agency, CBP represents the first line of defense of America's borders. CBP offices require security technologies to protect the officers and agents and government property at their locations.

The Government seeks to enter into a service contract for base year and four option years. The anticipated total contract value is estimated to be less than $2M. Background checks will be required for all contractor personnel.

Requirements: The contract requirements include the following:

Under this agreement, the contractor must provide service technician to be available. The contractor must maintain all security systems at an acceptable working level as outlined in the original manufacturer’s operating specifications. In addition, the contractor must maintain a telephone support center 24 hours a day/7 day a week for all software, monitoring equipment, and field equipment issues.

The contractor must assign a properly trained and certified electronic service technician(s) that will be responsible for performing routine maintenance, repair, and warranty services to the security systems installed at the various CBP sites.

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The systems to be maintained include access control, intrusion detection and CCTV-monitoring system, among others. In addition, the technician must have the necessary qualifications and specialized training to properly manage and troubleshoot the security systems. CBP will maintain the required software license(s) and records of software licensing for support purposes and legal operations.

The service technician will be responsible for the testing and installation of newly purchased equipment. Non-functional equipment must be reported to the Facility team for warranty and repairs in coordination with the manufacturer. The service technician will also be required to perform quarterly on-site inspections of field equipment and provide a total system status and recommendations report.

The service technician or contractor must follow the manufacturer’s installation and maintenance instructions, System Operation instructions, and service procedures. All hardware and field equipment must be maintained as per manufacturer’s recommendations.

The Contractor must provide a closed network for the security systems at Puerto Rico and USVI sites that will be maintained for the requested dedicated bandwidth below.

• (15) Puerto Rico Sites with the dedicated bandwidth

• (9) USVI Sites with the dedicated bandwidth

• Bandwidth is provided and provider holds a 24/7 service Operating Center for any Circuit problems at any site.

Requested Information:

1. Provide your company name, POC name, email address, and phone number, SAM UEI, and confirm that your company is HUBZone certified.

2. Confirm that your company would be interested in providing a quote in response to a solicitation that contained the Requirements above or something substantially similar.

3. Provide a capability statement, not to exceed five (5) pages, showing your present qualifications, prior experience, including current or prior government contracts for similar work, and indicate whether or not you would be subcontracting any portion of the work, and if so, which portion(s).

RFI Submission Requirements:

Submissions to this RFI and Sources Sought Notice are due to the government on June 10, 2026, at 5:00PM ET. Please send submissions by email only to: colin.a.colgan@cbp.dhs.gov, with the email subject line: “20158159 - RFI Response”.

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Disclosures:

The Government will not publicly disclose vendor proprietary information obtained during this effort. Consistent with the Government’s legal obligations, CBP will safeguard information identified by a respondent as “Proprietary” or “Confidential” to the fullest extent possible. Any information submitted by interested parties in response to this RFI may be shared by the Government with support contractors hired to assist the Government. This includes information marked as limited rights data, restricted computer software, subject to limited rights, or subject to restricted rights. The Government’s support contractors that have been, or that will be hired, are required to sign non-disclosure agreements restricting them from unauthorized use and disclosure of information that may be proprietary to third party companies. By submitting information in response to this RFI, respondents are agreeing to allow the Government to share the information they submit with the Government’s support contractors who are, or will be, covered by a non-disclosure agreement.

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