20-FDA-SOL-1211384 Attachment F Past Performance Questionnaire.pdf

RFP # 20-FDA-SOL-1211384

Attachment F - FDA Cybersecurity Capabilities Projects IDIQ

ATTACHMENT F - Phase II

PAST PERFORMANCE QUESTIONNAIRE (PPQ)

Please complete the following questionnaire and return via email by the due to the attention of:

DUE DATE:

ATTENTION:

To be determined

Michelle Dacanay, Contract Specialist michelle.dacanay@fda.hhs.gov

*** Surveys received after the deadline will not be accepted. ***

QUESTIONNAIRE PERTAINS TO CONTRACTOR:

REFERENCE INFORMATION

COMPANY/AGENCY NAME:

PPQ COMPLETED BY:

ROLE FOR PROJECT:

Contracting Officer

Contract Specialist

Project Officer

Other:

CONTACT INFORMATION:

(Phone/Email)

SIGNATURE:

(digital acceptable)

PPQ FOR CONTRACT NUMBER:

CONTRACT VALUE (including options):

TYPE OF CONTRACT

PERIOD OF PERFORMANCE:

APPROXIMATE PERCENTAGE OF WORK PERFORMED BY SUBCONTRACTORS:

Information on subcontractors (where more than 51% of work completed by subcontractor):

Subcontractor Name Point of Contact Email/Phone mailto:michelle.dacanay@fda.hhs.gov mailto:michelle.dacanay@fda.hhs.gov

Briefly describe products and services provided under this contract:

RATINGS

Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible. Comments for the sections can be addressed at the end in Additional Comments.

Assign each area with a rating of, 1 (Poor), 2 (Fair), 3 (Good),or 4 (Excellent). Use the Rating Guidelines on the last page as guidance in making these evaluations. Select the appropriate rating. If you do not have enough personal knowledge or feedback from internal customers who directly received products and services from the contractor to make a determination on any of the performance criteria below, please select "N/A" (not applicable/no opinion).

QUALITY OF SERVICE

1) Compliance with contract requirements: 1 2 3 4 N/A

2) Accuracy of reports: 1 2 3 4 N/A

3) Effectiveness of personnel: 1 2 3 4 N/A

4) Technical Excellence: 1 2 3 4 N/A

COST CONTROL

1) Record of forecasting and controlling target costs: 1 2 3 4 N/A

2) Current accurate and complete billings: 1 2 3 4 N/A

3) Relationship of negotiated costs to actuals: 1 2 3 4 N/A

4) Cost efficiencies: 1 2 3 4 N/A

TIMELINESS OF PERFORMANCE

1) Met interim milestones: 1 2 3 4 N/A

2) Reliability: 1 2 3 4 N/A

3) Responsive to technical direction: 1 2 3 4 N/A

4) Completed on time including wrap-up and contract administration: 1 2 3 4 N/A

5) Met delivery schedules: 1 2 3 4 N/A

6) Liquidated damages assessed: Yes/No/NA 1 2 3 4 N/A

BUSINESS RELATIONS

1) Effective management, including management of subcontracts: 1 2 3 4 N/A

2) Reasonable/cooperative behavior: 1 2 3 4 N/A

3) Responsive to contract requirements: 1 2 3 4 N/A

4) Notification of problems: 1 2 3 4 N/A

5) Flexibility: 1 2 3 4 N/A

6) Pro-active vs. reactive: 1 2 3 4 N/A

7) Effective small/disadvantaged business subcontracting program: 1 2 3 4 N/A

CUSTOMER SATISFACTION

1) The contractor is committed to customer satisfaction. Yes No

2) Would you recommend selection of this firm again? Yes No

ADDITIONAL COMMENTS:

RATING GUIDELINES

RATING

QUALITY OF

PRODUCT OR

SERVICE

COST CONTROL

TIMELINESS OF

PERFORMANCE

BUSINESS RELATIONS

1-Poor Major problems have been encountered

Contractor is having major difficulty managing costs effectively

Contractor is having major difficulty meeting milestones and delivery schedule

Response to inquiries, technical/ service/ administrative issues are marginally effective

2-Fair Some problems have been encountered

Contractor is having some problems managing costs effectively

Contractor is having some problems meeting milestones and delivery schedule

Response to inquiries, technical/ service/administrative issues are somewhat effective

3-Good Minor inefficiencies/ errors have been identified

Contractor is usually effective in managing costs

Contractor is usually effective in meeting milestones and delivery schedule

Response to inquiries, technical/ service/administrative issues are usually effective

4-Excellent Contractor is in compliance with contract requirements and/or delivers quality products/services

Contractor is effective in managing costs and submits current, accurate, and complete billings

Contractor is effective in meeting milestones and delivery schedule

Response to inquiries, technical/ service/administrative issues are effective