2-SOW for Reb Coin Equp.pdf

Coinco Guardian 6000 /Guardian 6000 XL Repair Statement of Work

A. Overview of service to be performed

The contractor shall be responsible for receiving malfunctioning Guardian core units from Dallas Area Rapid Transit (DART), repairing or upgrading the units, setup and configuration of the units, and returning the repaired units, invoicing for the repairs made. The contractor shall have an established relationship with Coinco, access to all replacement parts, and at least 5 years of experience repairing Coinco Equipment

B. Repair process I. Contractor Receiving Units

a. DART will send the contractor shipments of Guardian 6000 and Guardian 6000 XL in batches not to exceed 20 units per shipment without prior authorization from contractor.

b. All freight for shipping the units to vendor will be paid by the vendor. *

c. DART will send units via tracked shipping and will notify contractor when shipment is leaving DART warehouse, using contractor’s shipping information.

d. Contractor will notify DART upon receipt if any of the units received are damaged from shipping, negligence in handling, damage from misuse, or other damages to the unit that would have been caused from other than misuse of the unit.

e. Contractor will notify DART if the shipment is not received within 10 days of leaving

DART.

f. Included as part of the flat repair rate, any broken or malfunctioning parts on the unit shall be replaced with new parts or with parts that have been refurbished to meet or exceed OEM performance standards. Parts are shown in Section 8 of the Guardian 6000 repair manual.

g. On each unit, the contractor shall affix a label with the date the repair was completed, the date the warranty on that part expires, and an ID code or name of the individual that repaired the unit.

II. Contractor Repairs or Upgrades to Units

a. Guardian 6000 XL Units will be repaired for the agreed flat rate charge per unit.

b. All Guardian 6000 (which are not all ready XL units) received from DART by the contractor, will be upgraded to Guardian XL units for the agreed to flat rate charge per Guardian 6000 unit, before being returned to DART.

c. A repaired unit is a unit that functions as the unit is intended to function per OEM performance standards.

III. Setup and configuration of units

a. The contractor shall configure each of the Guardian 6000 XL units to meet the following conditions before returning to DART.

i. Coin Tubes shall be physically located in the following positions, and the unit shall be programmed to recognize them in these positions. This is cassette ID “BE” for the Guardian 6000 XL

Position D - .05c (nickel) Position E - .25c (quarter) Position F - .25c (quarter)

Position A - .25c (quarter) Position B - .25c (quarter) Position C - .05c (nickel)

b. All Guardian units shall be bench tested by the contractor’s staff, at the contractor’s facility, after repairs have been completed, and prior to returning to Dallas Area Rapid Transit to ensure that they are setup and configured properly.

IV. Returning the Units to DART

a. The contractor will package each unit within its own carton of a size not to exceed 20” X

6.5” X 4.5”. The unit shall be packaged with padding or secured to the container in a manner that will protect it from damage during shipping and storage in a climate controlled warehouse.

b. On the outside of each individually wrapped box the following part information must be visible (either by preprinted labels or legibly written in bold marker):

i. DART part number 40-300-011

ii. Date of Repair

iii. Invoice number that the part was billed to

c. Up to 20 individually boxed units may be packaged into one large container for return shipping to Dallas Area Rapid Transit. The following information shall be located on the outside of each shipping container.

i. Carton #1 of 2, Carton#2 of 3, Etc. if multiple containers are sent in a single shipment.

ii. The DART Warehouse Address: 2212 E Pioneer Dr, Irving TX 75061

iii. Packing slip

d. A packing slip shall be affixed to the outside of the shipping container, indicating at a minimum, the number of units inside the container(s), and the DART part number of the units 40-300-011.

e. Return shipping will be FOB DART via 7 day or less shipping method– shipping cost incurred by contractor…Expedited shipping options shall be made available to DART upon request. DART shall incur the cost difference between standard shipping rate, and the expedited method chosen.

V. Invoicing DART

a. Contractor shall follow the standard DART invoicing procedures, instructions provided within this solicitation.

C. Timelines expectation for the entire repair process

1. Each repaired unit shall remain at the contractor’s facility less than 21 days Receiving in units from DART – up to 3 days Repairing units from DART – up to 14 days Packaging and Returning units to DART – up to 3 days

2. Each Upgraded unit shall be returned to DART within 31 days Receive in units from DART – up to 3 days Upgrade units – up to 24 days Packaging and Returning units to DART – up to 3 days

3. Invoice for repairs shall be sent to DART – within 60 days of the repairs completed

D. Warranty of repairs/upgrades performed by contractor

The contractor shall guarantee the repair work they performed on units for a period of 6 months beginning when the unit is received by DART. Contractor shall guarantee performance of an upgraded unit for 6 months beginning when DART receives the upgraded unit. During the Guarantee/Warranty period if a covered unit fails, the contractor will repair the unit, including replacing inoperable parts at no cost to DART. Contractor will pay both the shipping cost from Dart to contractor repair facility and return shipping cost to Dart location. *

E. Project Management/Communications

The contractor shall prove to DART the contact information for the person that will be responsible for overseeing this contract. That person will be available to DART during the contractor’s normal business hour and be able to provide updates on repairs in progress, shipping information, warranty issues, billing issues, and other contract related concerns that DART may have.

F. Contractors Qualifications

The contractor shall have been performing Coinco equipment repairs at their facility during the past 3 years. They should have an established relationship with Coinco and be currently receiving parts for repairs to Guardian 6000 and Guardian 6000 XL units.

All persons performing repairs or quality control checks on DART equipment shall have a minimum of 1 year of Coinco, or similar component repair experience, and shall be working under the direct supervision of someone with at least 3 years of Coinco repair experience.

• All freight will be paid by contractor.