2-Questions and response v2.pdf
PDF 82 KB Posted
- Attached to
- RFP - Enterprise Work Order Management System
- Solicitation number
- HERR10082026
- Issued by
- Utah
About this file
This is a Questions and Response document from Herriman City, Utah, addressing an RFP for an Enterprise Work Order Management System. The City anticipates a July 1, 2027 Go Live date and plans to replace its current Point of Business (POB) system by Serviceaide to increase functionality. The new system will manage approximately 150,000+ assets across linear and vertical categories, including city buildings, water and stormwater infrastructure, roads, streetlights, open space, trees, signs, and related infrastructure. The vertical asset portfolio comprises two buildings totaling approximately 64,500 square feet. The City will migrate approximately 12,350 existing work orders, with about 450 currently active, and anticipates managing roughly 15,000 work orders annually. All linear assets are identified on GIS maps, and the City maintains "As Built" drawings for its buildings to facilitate asset location identification.
The system will serve 80 total users with defined roles: 4 System Administrators, 6 Primary Named users with full Read/Write privileges, 5 Executive users focused on dashboards and KPIs, 60 field Technicians, and 5 Requestor/Limited Access users. Herriman City declined to disclose its project budget. The City will establish most existing workflows with some new additions and has PM procedures for most asset classes, though not all assets require preventive maintenance processes. Required system integrations include two-way integrations with GIS and Bluestakes, and one-way integrations with LAMA, SpryPoint, SCADA, and Madison AI. Currently, the City does not use an inventory management system and does not maintain a library of non-CAD documents such as specifications, warranties, or manuals. All due dates and times will be in Mountain Standard Time (MST).
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Other files
| File | Type | Posted |
|---|---|---|
| 1-Herriman RFP Work Order.pdf | ||
| 3-Questions and response v2.pdf |
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Text version
Herriman City Response to RFP Questions October 12,2026
General
1. What is the expected Go Live date? July 1, 2027
2. Is there a budget for this WOMS project? Yes, Can the City share that budget? No
3. What is the City’s current WOMS? Point of Business (POB) by Serviceaide
4. What is the motivation for replacing the City’s current WOMS? Increase functionality
5. Are the required systems integrations two-way or one-way integrations? GIS and Bluestakes - two-way, LAMA, SpryPoint, Scada and Madison AI - one way
Asset Portfolio
6. What are the Linear and Vertical assets that will be covered under this contract? City buildings, structures, water, stormwater, roads, streetlights, open space, trees, signs and related infrastructure
7. What is the size of the total portfolio of the City owned assets to be managed (how many assets)?150,000 +
8. If any structures are to be covered under this contract - how many buildings / facilities will be covered under the contract and what is their approximate sq. ft.?
2 Buildings 49,000 and 15,500 square ft
9. What is the form and format of existing asset data to be migrated into the new platform (Work Order information, photos, related data)? There would be about 12,350 work orders to migrate and approximately 450 of those are active
10. Are there existing workflows that define business processes related to the maintenance of various asset types? Yes
Work Orders and Maintenance
11. Does the City plan to initially implement new or existing workflows? Most exist and some will be new.
12. Does the City have an existing library of PM procedures to be loaded into the system? Are they available for all asset classes? Most of them have established procedures. Not all assets need PM processes
13. What is the volume of Work Orders managed in the current system for vertical assets and in the current system for linear assets? About 15,000 a year
Documentation
14. If any vertical assets are to be covered under this contract does the City have “As Built” drawings for the buildings and floors to facilitate location identification and intuitive access to asset data? Yes
15. Is there a library of non-CAD documents (specifications, warranties, manuals etc.)
in the current system? No
16. How frequently is the Facility Condition Assessment updated? NA
17. Are all of the linear assets identified on GIS maps? Yes
Inventory
18. How many warehouses are used to manage and store parts and supplies? 2
19. What is the approximate number of inventory parts in the current system? Inventory is not currently being used.
User Base
20. What is the expected number of users for the WOMS system? - 80
21. Can you provide the expected number of users by User Roles?
• System Administrators – Users responsible for System Administration including System configuration, Audits, access control, User ID, and Authorizations etc. - 4
• Primary Named users - with Read / Write privileges to access the entire system, exercise all functional capabilities, retrieve, and update data, and generate reports and analysis. - 6
• Executive users – focused on performance information access, Key performance indicators, dashboards, reports, and analysis. - 5
• Technicians – field maintenance staff - 60
• Requestor / Limited Access Users – Users just submitting and tracking work orders. -
Clarification on Time
All due dates will be in MST time zone
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