2-FY26_Annual Giant Voice Maintenance_PWS Base _4OY_9 Feb 2026.pdf

PERFORMANCE WORK STATEMENT (PWS)

For

Giant Voice Annual On-Site Preventative Maintenance and Emergency Support

66th Air Base Group Communications and Information Division (66 ABG/SC)

Hanscom AFB MA

Date: 9 Feb 2026

Prepared by:

66 ABG/SC

Hanscom AFB, MA 01731

Table of Contents

1. INTRODUCTION AND SCOPE

Introduction:

Scope:

2. GENERAL REQUIREMENTS

Management:

Travel:

Hours of Operation:

Contractor Identification:

Security Requirements:

Product Ownership and Proprietary Data:

Mission-Essential Services:

Contractor Responsibilities:

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Software Updates

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

Government Furnished Property (GFP):

Government Furnished Facilities and Workspaces:

Government Furnished Information:

Government Furnished Services:

INTRODUCTION AND SCOPE

Introduction:

Description of Services. The Contractor shall provide services, tools, equipment and a technician to perform annual preventative maintenance and as well as emergency support. Contractor shall comply with Air Force (AF) policies, directives, processes, procedures, national and local security rules, regulations, and requirements.

Primary Location. The primary location is building 1305, Hanscom Air Force Base (AFB), Massachusetts 01731.

Period of Performance.

Base Year - 29 March 2026 - 28 March 2027 Option Year 1 – 29 March 2027 - 28 March 2028 Option Year 2 – 29 March 2028 - 28 March 2029 Option Year 3 – 29 March 2029 - 28 March 2030 Option Year 4 – 29 March 2030 - 28 March 2031

Scope:

Scope. The scope of this effort is to provide an annual comprehensive preventative maintenance program as well as remote and on-site emergency support to ensure a high level of operation and readiness for the Hanscom AFB Giant Voice (GV) Mass Notification System.

Services. The Contractor shall provide all services and equipment (vehicle(s), tools, etc.)

to complete the scope of work. The annual on-site preventative maintenance support includes training of new GV operators and GV maintenance personnel, if needed.

Contractor shall provide a written report with the results of the preventative maintenance inspection 1 week after completion of the visit. Contractor must have the ability to work with the existing Acoustic Technology, Inc (ATI) system, equipment and software to include:

The archiving of all data files in the existing ATI software.

Verifying communication and adjusting the existing Giant Voice Towers and the

Control Station's receive and transmit radio frequency (RF) radio levels.

Verify the power supply and battery charger voltages.

Load tests all batteries.

Test each Giant Voice Tower locally.

Verify speaker head and amplifiers.

Check integrity of wiring connections.

Verify all statuses to confirm proper operation.

Confirm wattage output of the radio and check integrity of antennas and cables.

Inspect enclosures for signs of rust and inspect door gaskets.

Perform a silent test and activations (live broadcast, pre-recorded messages and tones) to verify operation of the system.

Report any issues, parts needed or problems to the Communication and Control

(C2) Systems Manager.

On-Site Emergency support consists of technical telephone and on-site support.

Additionally, the following is a list of equipment that is required to be supported under this service contract.

Line item MFG Part # Maintenance

QTY

1 REACT5000

CCU

REACT5000 Communication Control Unit Verify LCD screen working/displaying site name Verify cursor scrolls between activation and services Verify enter button works Verify standby button works If allowed, verify activation button works by sending a silent test Verify all cables are securely connected ot the back of enclosure Verify all connections inside CCU are plugged in and secure Verify application LEDs on board are illuminating properly Check AC Input voltage, battery voltage and radio power Remove AC cord from back of CCU and verify switch over to DC Verify software connects to comport1 Verify software establishes communication to CCU Verify successful reset and polling of RTUs Verify you are receiving FSK from the radio when polling RTUs Verify successful total silent test

2 ATI RTU

HPSS16

ATI RTU and HPSS16 siren using (4) 400 Watt Speakers Verify solar panels, antenna, and speakers are securely mounted Verify enclosure and gasket have no damage Verify the enclosure is grounded Verify door locks are satisfactory Verify intrusion detection switch is working Verify the battery terminals are satisfactory Verify the need for anticorrosive gel/spray on battery terminals Check antenna/cable with watter meter Check the following:

AC input voltage, solar array voltage, charger sense voltage, radio power, radio power levels, radio battery voltage, isu speaker circuit load Check the driver values of the HPSS, Main Amp and Aux Amp Verify all connections are plugged in and secure Calibrate unit for driver loads Reset unit before closing door

In addition to the annual preventative maintenance visit cited in the Scope section of this document, this agreement includes provisions for remote and emergency on-site support. In the event of an equipment issue, the Contractor shall be available by phone or email, with a guaranteed response time of one hour. Should the issue require on-site support, the Contractor will arrive within four hours.

The contractor shall notify the Government in the event the rental of a high bucket truck for the replacement of speaker bank components is necessary so the Government can take further action.

Furthermore, the contractor shall notify the Government if any necessary spare parts for equipment not under warranty are required so the Government can take further action.

Scope Determination. In the event a scope determination is required, or a disagreement arises between Contractor and Government C2 Systems Manager regarding contract scope, the issue shall be referred to the CO who is the final authority for determining scope of the contract.

GENERAL REQUIREMENTS

Management:

Management. The Contractor shall, within 1 day of contract award, provide in writing to the Government the names and contact information for a primary and an alternate Point of Contact (POC). These POCs will be the designated representatives for all communications regarding the scheduling of annual maintenance and emergency support for the Giant Voice System..

Travel:

Travel. The Contractor shall include all travel costs in the firm-fixed-price portion of the contract. The

Government shall not reimburse the Contractor separately for any travel, unless approved as part of a contract modification by the CO.

Hours of Operation:

Normal Operating Hours/Business Hours. Contractor support shall be available during normal operating hours, Monday through Friday, 7:30 am through 4:30 pm eastern time, excluding all Federal Holidays observed by the Federal Government. The Contractor may be required to respond and work outside of normal operating hours for emergencies in accordance with (IAW) the “Scope” section of this document.

Recognized Federal Holidays. Unless otherwise stated, the Contractor is not required to maintain normal duty hours on Federal Holidays but must be available for emergencies during Federal Holidays IAW requirements. The following is a list of observed Federal Holidays:

Holiday Date Holiday Date

New Year’s Day 1 January Labor Day 1st Monday in September Martin Luther King’s Birthday 3rd Monday in January Columbus Day 2nd Monday in October

President’s Day 3rd Monday in February Veteran’s Day 11 November Memorial Day Last Monday in May Thanksgiving Day 4th Thursday in November

Independence Day 4 July Christmas Day 25 December

Building Closures and Delays. Situations may arise where Government facilities may not be available for performance of requirements (i.e., closure due to weather, force protection conditions, etc.).

Contractor employees will contact his/her supervisor for direction concerning late reporting or early release due to inclement weather. The Contractor shall follow specific requirements regarding mission-essential services. Delays or additional responses due to exercises and contingencies are part of the environment and cannot be considered cause for an adjustment in price. Mission requirements may necessitate suspension or cancellation of maintenance operations for that period. All uncompleted work requirements will be rescheduled for accomplishment later.

Contractor Identification:

Representation of Government. The Contractor shall ensure its personnel do not attempt to represent the Government of the United States to any other person or entity, U.S. or foreign, except for delivering a Government-approved message or position.

Identification Badges. Contractors shall wear company identification badges to easily distinguish themselves from government employees (e.g. corporate identification badges, Government-issued identification that reflects Contractor status, etc.) These badges shall be conspicuously displayed when working with government personnel. Identification badges shall be always displayed above the waist to allow for easy identification as a Contractor employee or authorized sub-contractor performing work for the Contractor. Badges shall be worn when Contractor employees are co-located on a Government installation or when on temporary duty (TDY) working with other Government personnel. Sub-contractor employees’ identification badges shall identify their respective prime Contractor.

Identification when Communicating. Contractors shall, when conversing with government personnel during business meetings, over the telephone, or via electronic mail, identify themselves as Contractor personnel. Electronic mail signature blocks and business cards shall identify Contractor/company affiliation.

Security Requirements:

Security. All Contractor employees will need to be escorted while visiting Hanscom AFB. Contractor personnel must have a Common Access Card (CAC), Real ID, U.S. passport, or issuing country passport and Visa to gain access to the base.

Physical Security. The Contractor shall comply with base Operations Plans and Instructions for Force

Protection Condition procedures, Random Antiterrorism Measures, and local search and identification requirements. The Contractor shall adhere to security policies and safeguard all Government property provided for Contractor use. At the end of each work period, the contractor shall secure all Government facilities, equipment, and materials.

Commander’s Authority. The Government may direct the Contractor in writing to remove any employee from the installation when retention of such employee endangers life, property or security, or where such employee violates laws or regulations. This action does not relieve the Contractor from total performance of the contract tasks specified herein.

Applicability of Security Requirements. The provisions outlined above apply to the prime Contractor and any subcontractors the prime Contractor may employ during this contract. No Contractor personnel performing sensitive duties shall be allowed to commence work on this effort until his or her trustworthiness has been favorably adjudicated.

Escorted Access. Any escorted access to DoD facilities will require local security access requests per the facility’s security policy.

Return of Identification and Access Badges. The Contractor shall ensure employees who terminate their services shall immediately return any government identification/access badges issued in support of this contract.

Privately Owned Vehicles. The Contractor shall comply with directives pertaining to operation of privately owned vehicles on AF Installations per policies established by the installation commanders.

Product Ownership and Proprietary Data:

Proprietary Data. The Contractor shall request Government approval prior to the use of any proprietary data or software tools to fulfill the requirements of this contract. The Government will provide the Contractor with access to information required to accomplish assigned tasks commensurate with security clearance and on a need-to-know basis. The Contractor shall conform to all Operational Security (OPSEC) requirements when handling and discussing proprietary information IAW AFI 10-70.

Retention of Material. The Contractor will not receive classified material or information. The Contractor shall not retain any unclassified material generated or received under this contract after the contract ends without approval of the appropriate office of primary responsibility. The Contractor shall not use any materials pertaining to this contract for business development or any other vendor strategic purposes. However, the contractor is authorized to include summary performance information in proposals to be submitted to the Government to satisfy past performance information requirements.

Product Ownership. All reports produced by the Contractor in the performance of this contract are property of the Government. These items shall be turned in to the Government by the end of the Period of Performance (PoP).

Unlimited Rights. The Government has unlimited rights to all deliverables developed under this contract.

Mission-Essential Services:

Performance of Services during Crises Declared by the National Command Authority. IAW

Department of Defense Instruction (DoDI) 1100.22, the Government has determined that certain HLMR maintenance and repair services performed under this contract are essential for performance during crisis. The Contractor is required to immediately respond and perform mission-essential services.

Emergency Maintenance Standards Response Time: Emergency response shall be available twenty-four hours a day, seven days a week, 365 days per year. Contractor will respond within 1 hour to reported or detected service-affecting network troubles. Emergency Maintenance personnel, tools and materials will be dispatched to the trouble site as soon as possible, with best commercial efforts used to have appropriate personnel on-site within a time interval not to exceed four (4) hours following the initial report.

Service Restoration Objective:

HAFB services restored as soon as possible upon securing safe restoration conditions.

Emergency Communications and Incident Reporting:

In the event of an Emergency Maintenance situation, Contractor will use best commercial efforts to perform an initial damage / trouble assessment and report the findings to the Government POC within two (2) hours of the arrival of Contractor personnel at the trouble location. The initial assessment shall minimally include the following information:

1. Nature and cause of the service-affecting trouble

2. Estimated time to achieve restoration of HAFB service

3. Requirements for additional / special tools, materials or personnel to achieve restoration of

HAFB service

4. After the restoration of service, but not less than one (1) calendar week following the event, the Government may request documentation of the incident, detailing, at minimum, the following:

a. Cause(s) of the service outage

b. Resolution of the trouble event

c. Subsequent, or follow-up repair requirements and schedule of activities

d. Records updates, as appropriate

Contractor Responsibilities:

The Contractor shall provide all services and equipment (vehicle(s), bucket truck, tools, etc.)

identified above under the Scope section of this document.

GOVERNMENT FURNISHED PROPERTY AND SERVICES

Government Furnished Property (GFP):

Protection of GFP. The Contractor shall protect Government information, property, equipment, and resources that are generated, issued, or supplied under the terms of this contract. The Contractor shall not remove any Government property from the installation unless authorized by the Hanscom C2 Systems Manager in writing. The Contractor shall immediately report any damage to Government property to the Hanscom C2 Systems Manager.

Government Furnished Information:

Information. Government personnel shall be available for technical exchanges with the Contractor.

Government personnel shall provide technical input, answer questions, review and accept completed work, and provide feedback regarding contractor efforts.

Government Furnished Services:

Services. The Government will provide access to resources, e.g. cable conveyances, interfaces, upon request. The Government will obtain and provide all zoning approval, necessary permits, and Civil Engineering approvals at all sites and locations.