RFP-2026-758-HHH-FS, Gateway Security Guard Services

City of Albuquerque

Request for Proposals

Solicitation Number: RFP-2026-758-HHH-FS

Gateway Center Security Guard Services

April 13, 2026

Deadline for Receipt of Proposals: May 13 2026: 4:00 p.m. (Mountain Time) The City eProcurement System will not allow Proposals to be submitted after this date and time.

Mandatory Pre-Proposal Conference: April 20, 2026 at 2:00PM MT LOCATION: Gateway Center

5400 Gibson Blvd SE Albuquerque, NM 87108

City of Albuquerque Department of Finance and Administrative Services

Purchasing Division

V2024.07.10 JLB

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TABLE OF CONTENTS

Page

Introduction 3

Part 1 Instructions to Offerors 4

Part 2 Proposal Format 14

Part 3 Scope of Services 16

Part 4 Evaluation of Proposals 39

Appendix A Cost Proposal Forms

INTRODUCTION

The City of Albuquerque (City) owns the Gateway Center, formally the Lovelace

Hospital, located at 5400 Gibson Blvd SE, Albuquerque, NM 87108. The facility is currently occupied by tenant organizations, and four homeless related programs and services. The general overall goal of these programs is to provide individuals access to long-term services designed to reduce the number of people living on the streets.

The City is seeking proposals from qualified Offerors to provide unarmed uniformed security guard services and patrols, both interior and exterior, for its owned and maintained facilities in accordance with the minimum qualifications identified in this

Request for Proposal (RFP). The City intends to award one (1) contract under this RFP.

PART 1

INSTRUCTIONS TO OFFERORS

1.1 RFP Number and Title: RFP-2026-758-HHH-FS, " Gateway Center Security

Guard Services "

1.2 Proposal Due Date: May 11, 2026 - NLT 4:00 PM (Local Time)

The time and date Proposals are due shall be strictly observed.

1.2.1 Mandatory Pre-Proposal Conference: This is a mandatory pre-Proposal conference. Failure to attend by an authorized representative of the Offeror will result in the rejection of any subsequent Proposal submitted. In the case of a joint venture, the attendance by any authorized representative of any of the parties to the joint venture will satisfy this requirement.

DATE: April 20, 2026 TIME: 2:00 P.M. local time

LOCATION: Gateway Center

5400 Gibson Blvd SE Albuquerque, NM 87108

1.2.2 Questions: All questions shall be submitted in written format in the City’s eProcurement system prior to the close date for questions and answers.

1.3 Purchasing Division: This Request for Proposals (“RFP”) is issued on behalf of the City of Albuquerque by its Purchasing Division, which is the sole point of contact during the entire procurement process.

1.4 Authority: Chapter 5, Article 5 of the Revised Ordinances of the City of

Albuquerque, 1994, (“Public Purchases Ordinance”). The City Council, pursuant to Article

1 of the Charter of the City of Albuquerque and Article X, Section 6 of the Constitution of

New Mexico, has enacted this Public Purchases Ordinance as authorized by such provisions and for the purpose of providing maximum local self-government. To that end, it is intended that this Public Purchases Ordinance shall govern all purchasing transactions of the City and shall serve to exempt the City from all provisions of the New

Mexico Procurement Code, as provided in Section 13-1-98K, NMSA 1978.

1.5 Acceptance of Proposal: Acceptance of Proposal is contingent upon Offeror's certification and agreement by submittal of its Proposal, to comply and act in accordance with all provisions of the following:

1.5.1 City Public Purchases Ordinance

1.5.2 City Purchasing Rules and Regulations: These Rules and Regulations

(“Regulations”) are written to clarify and implement the provisions of the Public

Purchases Ordinance. These Regulations establish policies, procedures, and guidelines relating to the procurement, management, control, and disposal of goods, services, and construction, as applicable, under the authority of the

Ordinance.

1.5.3 Civil Rights Compliance: Acceptance of Proposal is contingent upon the

Offeror's certification and agreement by submittal of its Proposal, to comply and act in accordance with all provisions of the Albuquerque Human Rights Ordinance, the New Mexico Human Rights Act, Title VII of the U.S. Civil Rights Act of 1964, as amended, and all federal statutes and executive orders, New Mexico statutes and City of Albuquerque ordinances and resolutions relating to the enforcement of civil rights and affirmative action. Questions regarding civil rights or affirmative action compliance requirements should be directed to the City of Albuquerque

Human Rights Office.

1.5.4 Americans with Disabilities Act Compliance: The Offeror certifies and agrees, by submittal of its Proposal, to comply and act in accordance with all applicable provisions of the Americans With Disabilities Act of 1990 and federal regulations promulgated thereunder.

1.5.5 Insurance and Bonding Compliance: Acceptance of Proposal is contingent upon Offeror's ability to comply with the insurance requirements as stated herein. Please include a certificate or statement of compliance in your

Proposal and bonds as required.

1.5.6 Ethics:

1.5.6.1 Fair Dealing. The Offeror warrants that its Proposal is submitted and entered into without collusion on the part of the Offeror with any person or firm, without fraud and in good faith. Offeror also warrants that no gratuities, in the form of entertainment, gifts or otherwise, were, or will be offered or given by the Offeror, or any agent or representative of the Offeror to any officer or employee of the City with a view toward securing a recommendation of award or subsequent contract or for securing more favorable treatment with respect to making a recommendation of award.

1.5.6.2 Conflict of Interest. The Offeror warrants that it presently has no interest and shall not acquire any interest, direct or indirect, which would conflict in any manner or degree with the performance of services required under the contract resulting from this RFP. The Offeror also warrants that, to the best of its knowledge, no officer, agent or employee of the City who shall participate in any decision relating to this RFP and the resulting contract, currently has, or will have in the future, a personal or pecuniary interest in the Offeror’s business.

1.5.7 Participation/Offeror Preparation: The Offeror may not use the consultation or assistance of any person, firm company who has participated in whole or in part in the writing of these specifications or the Scope of Services, for the preparation of its Proposal or in the management of its business if awarded the contract resulting from this RFP.

1.5.8 Debarment or Ineligibility Compliance: By submitting its Proposal in response to this RFP, the Offeror certifies that (i) it has not been debarred or otherwise found ineligible to receive funds by any agency of the federal government, the State of New Mexico, any local public body of the State, or any state of the United States; and (ii) should any notice of debarment, suspension, ineligibility or exclusion be received by the Offeror, the Offeror will notify the City immediately.

Any Proposal received from an Offeror that is, at the time of submitting its Proposal or prior to receipt of award of a contract, debarred by or otherwise ineligible to receive funds from any agency of the federal government, the State of New

Mexico, any local public body of the State, or any state of the United States, shall be rejected.

Upon receipt of notice of debarment of an Offeror awarded a contract as a result of this RFP (“Contractor”), or other ineligibility of the Contractor to receive funds from any agency of the federal government, the State of New Mexico, any local public body of the State, or any state of the United States, the City shall have the right to cancel the contract with the Contractor resulting from this RFP for cause in accordance with the terms of said contract.

1.5.9 Goods Produced Under Decent Working Conditions: It is the policy of the City not to purchase, lease, or rent goods for use or for resale at City owned enterprises that were produced under sweatshop conditions. The Offeror certifies, by submittal of its Proposal in response to this solicitation, that the goods offered to the City were produced under decent working conditions. The City defines

“under decent working conditions” as production in a factory in which child labor and forced labor are not employed; in which adequate wages and benefits are paid to workers; in which workers are not required to work more than 48 hours per week

(or less if a shorter workweek applies); in which employees are free from physical, sexual or verbal harassment; and in which employees can speak freely about working conditions and can participate in and form unions. [Council Bill No. M-8, Enactment No. 9-1998]

1.5.10 Graffiti Free: When required, the Contractor will be required to furnish equipment, facilities, or other items required to complete these services, that are graffiti-free. Failure of Contractor to comply with this requirement may result in cancellation of the contract resulting from this RFP.

1.6 City Contact: The sole point of contact for this RFP is the City of Albuquerque

Purchasing Division. Questions regarding this RFP should be directed to the following

Purchasing representative unless otherwise specified in the solicitation. The City Contact will communicate with Offerors through its e-procurement system, Bonfire. Offerors will receive e-mail notifications from Bonfire to the e-mail that Offeror included in its Bonfire registration. Offerors are responsible for monitoring any communications sent through

Bonfire and responding to any requests for information or directives within stated deadlines.Offerors who fail to abide by this instruction may be deemed nonresponsive.

• Francesca Smith, Senior Buyer, Department of Finance and Administrative

Services, Purchasing Division

• Phone: (505) 767-5696 or E-Mail: fsmith@cabq.gov

• Post Office Box 1293, Albuquerque, New Mexico 87103

1.7 Contract Management: The contract resulting from this RFP will be managed by the Health, Housing, and Homelessness Department, Homeless Innovations Division.

1.8 Clarification: Any explanation desired by an Offeror regarding the meaning or interpretation of this RFP must be requested in writing not less than ten (10) working days prior to the deadline for the receipt of Proposals to allow sufficient time for a reply to reach all Offerors before the submission of their Proposals. No extension of time will be granted based on submission of inquiries subsequent to the required date nor will such inquiries be answered. All inquiries must be directed to the Purchasing Division as stated herein and must be submitted through the City’s eProcurement system Bonfire. The City will not respond to questions that are submitted by any other means than electronically through the City’s eProcurement system. Oral explanations or instructions given before the award of the contract or at any time will not be binding. Purchasing shall prepare answers to questions in the form of Addenda to this RFP and shall post all such

Addenda to the online eProcurement System.

1. 9 Submission of Proposals. The Offeror’s Proposal must be submitted electronically through the eProcurement system pursuant to the following requirements:

1.9.1 Electronic Copy. Submit your complete Proposal including all forms, attachments, exhibits, Technical Proposal, Cost Proposal, etc. using the eProcurement

System at https://cabq.bonfirehub.com/portal/?tab=openOpportunities. Please allow a minimum of two (2) business days to submit your proposal. If you do not have a username and password, please register as this is the only method to submit electronically on the

Bonfire portal. Please make sure to register on the system in order to receive notices and submit a response to a solicitation. For assistance, please contact support@gobonfire.com or 1-800-354-8010. Failure to submit your proposal electronically through the City’s eProcurement system shall result in your proposal being deemed nonresponsive.

1.9.2 Format. Each file uploaded to the eProcurement System shall be in single

PDF format unless otherwise indicated. The City’s preferred format is Optical Character https://cabq.bonfirehub.com/portal/?tab=openOpportunities http://www.cabq.gov/vendor/email-notification mailto:support@gobonfire.com

Recognition (OCR) searchable PDF format. Do not encrypt files and do not password protect the documents submitted.

1.9.3 ALL PROPOSALS MUST BE RECEIVED BY THE CITY PURCHASING

DIVISION AS SPECIFIED HEREIN. IF YOU FAIL TO COMPLY WITH THE

SUBMISSION REQUIREMENTS IN THIS SECTION 1.9, THE CITY SHALL DEEM

YOUR PROPOSAL NONRESPONSIVE.

1.9.4 No other methods of Proposal delivery. Neither telephone, facsimile, nor telegraphic Proposals shall be accepted.

1.9.5 Modification. Proposals may be modified or withdrawn only by written notice, provided such notice is received prior to the Proposal Due Date.

1.9.6 Receipt of Proposals. The only acceptable evidence to establish the time of receipt of Proposals by City Purchasing Office is the time-date stamp of the eProcurement System.

1.9.7 Acknowledgment of Addenda to the Request for Proposals. Receipt of

Addenda to this RFP by an Offeror must be acknowledged in the City’s eProcurement system. Failure to acknowledge an Addendum may result in your response being deemed non-responsive.

1.10 Modifications to Scope of Services: In the event that sufficient funds do not become available to complete each task in the Scope of Services, the Scope of Services may be amended, based upon the cost breakdown required in the Cost Proposal.

1.11 Required Contract Terms: The Required Contract Terms can be accessed at this link https://www.cabq.gov/dfa/purchasing-division/vendor-services/terms-and-conditions, click on “Request for Proposals Required Contract Terms”. The Offeror certifies that it accepts the Required Contract Terms, or has uploaded its exceptions to the Required Contract Terms in the City’s e-Procurement system, under “Requested

Information” “Exceptions to Section 1.11 Required Contract Terms.” Any exceptions shall be identified by the RFP Section, Subsection, and must state the specific exception the

Offeror has, as well as any alternative language. The City’s receipt of exceptions in a response is not an acceptance of any requested changes to the Required Contract

Terms. The Required Contact Terms may differ from the terms in the final contract awarded under this RFP.

1.12 Contract Term: The contract resulting from this solicitation is anticipated to have a term of one (1) year with possible extensions of three (3) additional one (1) year terms.

1.13 Evaluation Period: The City reserves the right to analyze, examine and interpret any Proposal for a period of ninety (90) days after the hour and date specified for the receipt of Proposals. The City reserves the right to extend the evaluation period if it feels, in its sole discretion, such an extension would be in the best interest of the City.

https://www.cabq.gov/dfa/purchasing-division/vendor-services/terms-and-conditions https://www.cabq.gov/dfa/purchasing-division/vendor-services/terms-and-conditions

1.14 Evaluation Assistance: The City, in evaluating Proposals, reserves the right to use any assistance deemed advisable, including City contractors and consultants.

1.15 Rejection and Waiver: The City reserves the right to reject any or all Proposals and to waive informalities and minor irregularities in Proposals received.

1.16 Award of Contract:

1.16.1 When Award Occurs: Award of contract occurs when a Purchase Order is issued or other evidence of acceptance by the City is provided to the Offeror. A

Recommendation of Award does not constitute award of contract.

1.16.2 Award: If a contract is awarded, it shall be awarded to the responsive and responsible Offeror whose Proposal conforming to this RFP will be most advantageous to the City as set forth in the Evaluation Criteria.

1.17 Cancellation: This RFP may be canceled for any reasons and any and all

Proposals may be rejected in whole or in part when it is in the best interests of the City.

1.18 Negotiations: Negotiations may be conducted with the Offeror(s) recommended for award of contract.

1.19 City-Furnished Property: No material, labor, or facilities will be furnished by the

City unless otherwise provided for in this RFP.

1.20 Public Records:

1.20.1 The Purchasing Division’s procurement file and any documents relating to this RFP, including the Proposals submitted by Offerors, shall be open to public inspection in accordance with applicable law after the recommendation of award of a contract has been approved by the Mayor or the Mayor’s designee.

1.20.2 An Offeror who chooses to submit material they consider a “Trade Secret” must do so in a segregated file clearly designated as containing trade secrets both in the file name and within the contents of the file itself. These segregated files are to be used by the City for reference only. An Offeror’s failure to segregate such materials constitutes a failure to reasonably, under the circumstances, maintain the materials’ secrecy and Offeror indemnifies and holds the City harmless for any and all liability resulting from the disclosure of any materials not segregated as described above.

1.20.3 If an Offeror submits with a proposal material required by law to be kept confidential, the Offeror must segregate such material in a separate file. Such a file should be clearly designated as “Legally Confidential” in both the file name and within the contents of the file. The contents of the file must include a description and citation to the legal basis for why the material must be kept confidential. Failure to segregate the material and describe the legal basis for why it is to be kept confidential may result in the information being disclosed. Designating the entire proposal confidential is not acceptable without providing the legal basis and may result in the information being disclosed. Offeror indemnifies and holds the City harmless for any and all liability resulting from such disclosure resulting from information not segregated as described above.

1.20.4 Pricing, makes and models or catalog numbers of items offered, delivery terms, and terms of payment shall not be designated as trade secrets or required to be kept confidential by law.

1.20.5 The City will endeavor to restrict the release of material segregated and designated as “Trade Secret” or “Legally Confidential to only those individuals involved in the review and analysis of the Proposals, and to any other party as required by law or court order. Under the New Mexico Inspection of Public

Records Act (Sections 14-2-1 et seq, NMSA 1978) (“Act”) the City may redact trade secrets and other material required to be kept confidential by law, but may not redact proprietary or confidential information. Any Proprietary or Confidential Data provided as part of a Proposal is subject to public inspection under the

Act. Notwithstanding any provision of this RFP, the City shall not be responsible or liable to the Offeror for any disclosure of records required by the Act or an order of a court or other tribunal with jurisdiction over the City.

1.21 Procurement Preferences: A Pay Equity Preference as provided in Section 5-5-

31 R.O.A. 1994 (as amended by C/S O-17-33) and the State Preferences as provided in

13-1-21 NMSA 1978 are applicable to this solicitation. To request the application of a preference, as applicable, Offeror shall submit with its Proposal a City Pay Equity

Preference Form or the New Mexico State Certification for the requested preference.

1.22 Request for Proposals Protest Process:

1.22.1 RFP Documents: If the protest concerns the specifications for the RFP or other matters pertaining to the solicitation documents, the protest must be filed with the Chief Procurement Officer no later than 5:00 p.m., ten (10) business days prior to the deadline for the receipt of Proposals.

1.22.2 Recommendation of Award: If the protest concerns the Recommendation of Award, the protest must be filed with the Chief Procurement Officer no later than

5:00 p.m. of the tenth (10th) business day after the receipt of notice of the

Recommendation of Award.

1.22.3 Timely Protests: Protests must be received by the Chief Procurement

Officer prior to the appropriate deadline as set out herein, or they will be rejected.

The Chief Procurement Officer may waive the deadline for good cause, including a delay caused by the fault of the City. Late delivery by the U.S. Postal Service or other carrier shall not be considered good cause.

1.22.4 How to File a Protest: Any Offeror who is aggrieved in connection with a competitive solicitation or recommendation of award of a contract may protest to the City Chief Procurement Officer. The protest shall be addressed to the Chief

Procurement Officer, must be submitted in written form and must be legible.

Protests may be electronically delivered via email or mailed. Facsimile, telephonic, telegraphic or any other type of electronic protests will not be accepted.

1.22.5 Required Information: The protest shall contain at a minimum the following:

1.22.5.1 The name and address of the protesting party;

1.22.5.2 The number of the competitive solicitation;

1.22.5.3 A clear statement of the reason(s) for the protest detailing the provisions believed to have been violated;

1.22.5.4 Details concerning the facts, which support the protest;

1.22.5.5 Attachments of any written evidence available to substantiate the claims of the protest; and

1.22.5.6 A statement specifying the ruling requested.

1.22.6 Delivery of Protests:

1.22.6.1 By Mail: Protests may be mailed in an envelope marked “PROTEST” with the solicitation number. Protests which are mailed should be addressed as follows:

Chief Procurement Officer City of Albuquerque, Purchasing Division P.O. Box 1293 Albuquerque, NM 87103 PROTEST, RFP Number

1.22.6.2 By Electronic Mail: Protests may be emailed to:

Kathleen Oney, Chief Procurement Officer koney@cabq.gov

The message should clearly indicate “PROTEST” and the RFP number in the subject line.

1.22.7 Protest Response by Chief Procurement Officer: The Chief

Procurement Officer will, after evaluation of a protest, issue a response. Only the issues outlined in the written protest will be considered by the Chief Procurement

Officer.

1.22.8 Protest Hearing: If a hearing is requested, the request must be included mailto:koney@cabq.gov in the protest and received within the time limit. Only the issues outlined in the protest will be considered by the Chief Procurement Officer, or may be raised at a protest hearing. The granting of a hearing shall be at the discretion of the Chief

Procurement Officer following review of the request.

1.23 Insurance:

1.23.1 General Conditions: The City will require the successful Offeror, referred to as the Contractor, to procure and maintain at its expense during the term of the contract resulting from the RFP, insurance in the kinds and amounts hereinafter provided with insurance companies authorized to do business in the State of New

Mexico, covering all operations of the Contractor under the contract. Upon execution of the contract and on the renewal of all coverages, the Contractor shall furnish to the City a certificate or certificates in form satisfactory to the City as well as the rider or endorsement showing that it has complied with these insurance requirements. All certificates of insurance shall provide that thirty (30) days written notice be given to the Risk Manager, Department of Finance and Administrative

Services, City of Albuquerque, P.O. Box 470, Albuquerque, New Mexico, 87103, before a policy is canceled, materially changed, or not renewed. Various types of required insurance may be written in one or more policies. With respect to all coverages required other than professional liability or workers’ compensation, the

City shall be named an additional insured. All coverages afforded shall be primary with respect to operations provided.

1.23.2 Approval of Insurance: Even though the Contractor may have been given notice to proceed, it shall not begin any work under the contract resulting from this

RFP until the required insurance has been obtained and the proper certificates (or policies) are filed with the City. Neither approval nor failure to disapprove certificates, policies, or the insurance by the City shall relieve the Contractor of full responsibility to maintain the required insurance in full force and effect. If part of the contract is sublet, the Contractor shall include any or all subcontractors in its insurance policies, or require the subcontractor to secure insurance to protect itself against all hazards enumerated herein, which are not covered by the Contractor's insurance policies.

1.23.3 Coverage Required: The kinds and amounts of insurance required are as follows:

1.23.3.1 Commercial General Liability Insurance. A commercial general liability insurance policy with combined limits of liability for bodily injury or property damage as follows:

$2,000,000 Per Occurrence

$2,000,000 Policy Aggregate

$1,000,000 Products Liability/Completed Operations

$1,000,000 Personal and Advertising Injury

$ 5,000 Medical Payments

Said policy of insurance must include coverage for all operations performed for the City by the Contractor and contractual liability coverage shall specifically insure the hold harmless provisions of the contract resulting from this RFP.

1.23.3.2 Automobile Liability Insurance. A comprehensive automobile liability insurance policy with liability limits in amounts not less than

$1,000,000 combined single limit of liability for bodily injury, including death, and property damage in any one occurrence. The policy must include coverage for the use of all owned, non-owned, hired automobiles, vehicles and other equipment both on and off work.

1.23.3.3 Workers' Compensation Insurance. Workers' compensation insurance policy for the Contractor's employees, in accordance with the provisions of the Workers' Compensation Act of the State of New Mexico, (the "Act"). If the Contractor employs fewer than three employees and has determined that it is not subject to the Act, it will certify, in a signed statement, that it is not subject to the Act. The Contractor will notify the City and comply with the Act should it employ three or more persons during the term of the contract resulting from this RFP.

1.23.4 Increased Limits: During the life of the contract the City may require the

Contractor to increase the maximum limits of any insurance required herein. In the event that the Contractor is so required to increase the limits of such insurance, an appropriate adjustment in the contract amount will be made.

1.23.5 Additional Insurance: The City may, as a condition of award of a contract, require a successful Offeror to carry additional types of insurance. The type and limit of additional insurance is dependent upon the type of services provided via the contract by the successful Offeror.

1.24 Pay Equity Documentation. All Proposals shall include a Pay Equity Reporting Form that can be accessed at https://www.cabq.gov/gender-pay-equity-initiative.

Offerors who believe they are exempt because they are an out-of-state contractor (meaning that you have no facilities and no employees working in New Mexico) are not required to report data, but must still submit a Pay Equity Reporting Form with the box verifying the exempt status checked. Any Proposal that does not include a Pay Equity Reporting Form shall be deemed nonresponsive, as stated in the Public Purchases Ordinance, 5-5-31. A Pay Equity Reporting Form will be automatically issued within two https://www.cabq.gov/gender-pay-equity-initiative

(2) business days of completing your information at the link above. To ensure you have your form before the deadline for solicitation close, please access the link at least three

(3) business days prior to the solicitation deadline. Please contact the “City Contact” identified above in Section 1.6 with any questions about the Pay Equity Reporting Form.

PART 2

PROPOSAL FORMAT

A “Proposal” consists of two distinct sections—a “Technical Proposal” and a

“Cost Proposal”—that are submitted separately in Bonfire. Failure to submit the

Technical Proposal and Cost proposal separate, shall result in the City deeming your submission non-responsive.

2.1 Technical Proposal Format, Section One

2.1.1 Offeror Identification: State name and address of your organization or office and nature of organization (individual, partnership or corporation, private or public, profit or non-profit). Subcontractors, if any, must be identified in a similar manner. Include name, email address and telephone number of person(s) in your organization authorized to execute the contract resulting from this RFP. Submit a statement of compliance with all laws stated herein. Submit a statement of agreement to the Required Contract Terms; state exceptions as directed in Section

1.11. Show receipt of Addenda if applicable. Provide a statement or show ability to carry the insurance specified.

2.1.2 Experience:

2.1.2.1 Current Experience. State relevant experience of the company and person(s) who will be actively engaged in the proposed project, including experience of subcontractors. Submit resumes for the individuals who will be performing the services for the City.

2.1.2.2 Past Experience. Describe a minimum of three (3) projects of similar scope and size, which are now complete; state for whom the work was performed, year completed, and a letter of reference for each regarding the work. References must be for work performed in the past three to five (3 to 5) years. DO NOT use City employees or any City elected officials as a reference. The City will not contact and will not assign any evaluation points for references from City employees or elected officials. State relevant experience with other municipalities or government entities.

2.1.1 2.1.3 Proposed Approach to Tasks: Discuss fully your proposed approach to each of the tasks described in Part 3, Scope of Services

Provide the following required Plans and Manuals with your Proposal, ensure each plan contains the required information listed specifically in

Part 3.17 for EACH PLAN:

2.1.1.1 Phase-In Staffing Plan

2.1.1.2 Program Management Plan

2.1.1.3 Employee Handbook

2.1.1.4 Operations Plan

2.1.1.5 Staffing Contingency Plan

2.1.1.6 Training Manual

2.1.1.7 Quality Control Program

2.1.1.8 Phase Out and Transition Plan

2.1.4 Management Summary: Describe individual staff and subcontractor's responsibilities with lines of authority and interface with the City of Albuquerque staff. Describe resources to be drawn from in order to complete tasks.

2.2 Cost Proposal Format, Section Two

2.2.1 Total Cost: Submit your Cost Proposal (Appendix A) separately from your

Technical Proposal (upload Appendix A in the City’s eProcurement system).

Failure to submit your cost separately from your Technical Proposal shall result in your proposal being deemed non-responsive.

2.2.2 The Cost Proposal should, at a minimum, contain the following information:

• The cost for the entire project broken down by the activities or steps shown on the project schedule.

• Estimated periodic billing to the City based on the cost of the deliverable items.

• Cost or pricing details should be shown by task. This might include, but is not limited to:

• Hours by category, hourly rates, and total labor broken out by professional and other labor. Rates are to include all overhead and profit.

• Purchased materials, unit costs, and quantities.

• Travel, lodging, and other direct expenses.

• Subcontract costs if applicable, and additional consulting beyond the scope of the described tasks (if requested).

2.2.3 Offerors should show detailed costs by task and number of hours dedicated to each task as listed in the specifications.

2.2.4 All Costs: All costs to be incurred and billed to the City should be described by the Offeror for each item, to allow for a clear evaluation and comparison, relative to other Proposals received. All costs should include any applicable gross receipts taxes. The Offeror should understand that the City will not pay for any amounts not included in the cost Proposal -- for example, insurance or taxes -- and that liability for items not included remains with the Offeror.

2.2.5 An example of the preferred format is attached to this RFP. Your response to this section will be used in performing a cost/price analysis.

PART 3

SCOPE OF SERVICES

3.1. GENERAL

3.1.1 The successful Offeror shall provide security guard services for all phases of building protection, including but not limited to: guarding the premises, lobby, parking lots against trespassing, vandalism, sabotage, fire, theft and destruction;

to avert disorderly conduct and to summon assigned law enforcement authorities when necessary; to exercise good judgement and discretion in dealing with staff and the public in a polite manner; and to attend meetings/trainings as directed by the City in connection in providing the services required.

3.1.2 The successful Offeror shall immediately verbally report any damage, safety or fire hazards to supervisor, followed by a written report to the designated management representative at the end of the work shift. Security guard services do not require to physically apprehend, subdue, or restrain any member of the public for any reason. Security guard services shall be provided at the Gateway

Center, 5400 Gibson Blvd SE, Albuquerque, NM 87108 (“Facilities”).

3.1.3 Typical security guard services shall include, but not be limited to the tasks below. The scope and/or times of security guard services will vary according to need. The City reserves the right to increase or decrease the quantity of any service or portion of the work or to omit portions of the work as may be deemed necessary or advisable by the City.

3.1.4 Required Instruction. Contractor agrees to instruct its employees and any person performing Services under this Agreement, not to use carotid artery restraints or chokeholds, and to ensure that any individual who is restrained is able to breathe.

3.2. SCOPE OF SERVICES

3.2.1 General duties include, but are not limited, to monitoring public access points to the Facilities. A security guard’s role is to protect people and the property of the City. Prevention is a security guard’s responsibility before an incident has occurred. The security guards shall maintain a constant and visible presence in their assigned location.

3.2.2 Security Guard Duties, NM Certification Level One and Level Two

Required.

3.2.3 Security guards shall not apprehend individuals who are in the process of committing a crime or act as law enforcement agents. If a violation of the law is observed, the security guard shall immediately notify the appropriate law enforcement agency. Failure to follow these requirements may result in the immediate removal of the security guard and violation of this Section may result in contract termination.

3.2.4 Security guards must have reasonable concern for their own physical safety and shall take reasonable precautions not to place themselves in situations that would encourage violence or abuse against either themselves or other persons.

3.2.5 All enforcement actions are the responsibility of the appropriate law enforcement agency. Security guards shall not possess or carry any personal weapon, including firearms, knives, impact weapons, mace, pepper spray, or

Tasers. Guards may possess defensive tools required by the post. State of New

Mexico licensing allowing such defensive tools shall be current and valid. Under no circumstances shall a security guard possess a firearm. Any security guard that possesses a personal weapon while on duty shall be removed permanently from the post.

3.2.6 Security guards shall maintain compliance with all post duties specified within applicable post orders. Specific duties and post orders will vary based on the unique needs of the assignment, post, and location.

The successful Offeror shall consult and work with the designated City representative to formulate post orders. However, for some locations, the post orders will be provided to the successful Offeror by the City. In all cases, the City will have final approval over all post orders prior to implementation. In general, duties may include the following:

3.2.7 Summoning medical assistance, as appropriate.

3.2.8 Monitoring building occupants and visitors, reporting

noncompliance with rules and regulations, and taking appropriate actions in accordance with post orders.

3.2.9 Conducting preliminary and follow-up investigations on incidents and complaints as specified and directed by the City or its designee.

3.2.10 Reporting potentially hazardous conditions in buildings or areas and items in need of repair, e.g., inoperative locks, broken or slippery floor surfaces or any other potentially dangerous situation. These matters shall immediately be reported to the proper channels and followed with written reports and log entries to be submitted to the City or its designee.

3.2.11 Providing security during special events and emergency situations: Security support shall also be provided during investigations of violations of federal, state, and local laws that appear to pose threats to the security and safety of the facility or staff.

3.2.12 Providing patrols for monitoring security, safety, and building and facility maintenance. Conducting after-hours security inspections.

3.2.13 Providing information and assistance as authorized to visitors and employees, as needed.

3.2.14 Permitting only authorized persons to enter a restricted area.

3.2.15 Screening employees or special event attendees using security wands and stadium style bag and purse inspections.

3.2.16 Site surveillance by foot or vehicle.

3.2.17 Monitoring the public and watch for potential disturbances.

3.2.18 Conducting inspections of documentation, identification, or other personal identifying information.

3.2.19 Conducting inspections of personal belongings, such as bags, backpacks, containers, etc.

3.2.20 Monitoring all entrances and exits to ensure that all doors are secure and that no one is admitted entrance to the building without proper identification and authorization.

3.2.21 If requested, escort all employees working after-hours to their vehicles to ensure their safety.

3.2.22 Performing random periodic walks around the perimeter of the building to ensure security at all points of entry.

3.2.23 Walking floors, stairwells, restrooms and monitor elevators to ensure that users are safe and secure.

3.2.24 Reporting any safety hazards, security breaches, defective property lighting or other safety deficiencies that might interrupt the overall facility safety or anything that may cause a threat to the health and safety of facility users.

3.2.25 Enforcing facility rules, and safety regulations.

3.2.26 Using non-violent crisis intervention techniques to diplomatically confront people exhibiting disruptive, offensive or inappropriate behavior.

3.2.27 Giving directions and referring questions regarding Facility services to the appropriate representatives.

3.2.28 Checking restrooms and other areas not open to the public.

3.2.29 Surveying Facilities for problems of security (including nonfunctioning light bulbs and vandalism) and hazardous conditions and reporting them to the proper authorities.

3.2.30 Intercepting anyone activating electronic security system and discovering the reason for alarm.

3.2.31 Completing patrol activities to detect security or safety problems while in uniform.

3.2.32 Investigating any unusual or unauthorized activities, notify appropriate persons of activities, and prepare related reports or activity logs.

3.2.33 In the event of an emergency, assisting responsible authorities and the public in orderly evacuation of the Facilities.

3.2.34 Performing such other functions as necessary in the event of situations or occurrences, such as civil disturbances, attempts to commit sabotage, or other criminal acts adversely affecting the security and safety of the facility, its employees, property and general public lawfully in the facility.

3.2.35 Maintaining an activity log that documents both routine (e.g., time reporting for duty, relief guards, supervisory visits, guard tour tracking, patrol completion, opening and securing of building) and non-routine (e.g., persons denied access to the facility, weapons detected, first aid emergencies) events.

3.2.36 Checking and recording the identification of visitors, guests, and

Offeror’s at the designated posts.

3.2.37 Periodically touring the building and grounds or other designated areas to examine doors, windows and gates to ensure they are properly secured and have not been tampered with.

3.2.38 Checking to see if all motor vehicles are properly parked and calling the towing company, if necessary.

3.2.39 Reporting unusual conditions or breakdowns in heating, plumbing and electrical systems and calling the appropriate authorities.

3.2.40 Reporting any attempted thefts, entries, and vandalism.

3.2.41 Performing additional duties as required or requested by the City.

3.2.42 Other duties may include post orders, additional tours of duty, additional staff requirements, etc. Post orders may change at any time.

However, within twenty-four (24) hours from implementation, a notice will generally be given to the successful Offeror by the City.

3.2.43 Maintaining required training to operate an Automatic Electronic

Defibrillator and administer Narcan (Naloxone).

3.3. STAFFING REQUIREMENTS

3.3.1 All security personnel shall possess and present upon request, proof of a valid and current security guard license and registration as issued by the State of

New Mexico, Regulation and Licensing Department pursuant to the Private

Investigations Act, Section 61-27B-5, 61-27B-21 & 61-27B-26 NMSA 1978.

3.3.2 All security personnel tasked with performing duties under the contract awarded under this RFP shall be employed directly with the successful Offeror.

3.3.3 The successful Offeror shall provide all other support staff, security guards, equipment, etc., at no additional cost to the City throughout the term of the contract awarded under this RFP.

3.3.4 Support staff shall assist with daily operations in addition to the staff necessary to fulfill the post requirements. Support staff is defined as additional personnel not fulfilling a specific post requirement that can function as additional supervisors, rovers, trainers, administrative aides, assistant managers, break personnel, etc. with cost incurred in the Contractor’s proposed hourly rate.

3.3.5 Support equipment is defined as radio communications, uniforms, vehicles, touring wands, items necessary at the post, etc., with cost incurred in the successful Offeror’s proposed hourly rate.

3.3.6 Security guards performing a post assignment cannot perform functions outside of their defined scope of work, i.e., supervisor cannot serve as break personnel, etc.).

3.3.7 The successful Offeror shall provide break personnel or support staff to perform these functions with cost incurred in the successful Offeror’s proposed hourly rate.

3.3.8 The successful Offeror shall provide security guards, on-site field supervision dedicated to the Contract awarded under this RFP only and will respond to the City as required.

3.3.9 The successful Offeror hereby agrees that employees assigned to satisfy the successful Offeror’s obligations under the Contract awarded under this RFP shall be used exclusively for that purpose during the hours when they are working in areas covered by the Contract awarded under this RFP and shall perform no work at other City facilities.

3.3.10 By assigning staff to perform work under the Contract awarded under this

RFP, the successful Offeror agrees to be fully responsible and accountable for staff behavior during their performance under the Contract awarded under this

RFP.

3.3.11 The successful Offeror is directly responsible for the conduct of all employees, notwithstanding the legal relationship entered into by and between the successful Offeror and its employees. The successful Offeror’s responsibility also applies to its independent contractors.

3.3.12 The successful Offeror’s employees shall be able to read, write, and communicate in English. The ability to communicate effectively with City staff as well as Facilities customers is a vital component to the City’s customer service expectations.

3.3.13 The successful Offeror shall ensure that its employees in driving positions maintain a valid New Mexico driver’s license, shall verify the status of the license, and provide a report when requested by the City.

3.3.14 The successful Offeror shall maintain all schedules to meet the requirements of the Contract awarded under this RFP. The City reserves the right to modify the schedule as needed.

3.3.15 The successful Offeror shall provide continuous daily supervision of its personnel and include the monitoring of schedule adherence.

3.3.16 The successful Offeror shall ensure that a supervisor is present at all times when staff has been scheduled.

3.3.17 The successful Offeror shall have a representative attend meetings and events as necessary or requested by the City. Representatives shall attend meetings on time and be prepared with all necessary documentation for the meeting. Representatives shall not leave before the meeting is adjourned.

3.3.18 The City reserves the right to require that the successful Offeror remove from service to the City any employee that has performed in an unsatisfactory manner under the terms of the Contract awarded under this RFP. Any employee that has been removed at the City’s direction may be employed by the successful

Offeror for other work not involving the City. The successful Offeror agrees that it is not entitled to any additional costs it may incur as a result of the removal of the employee.

3.3.19 The successful Offeror shall hire a sufficient number of trained and highly qualified security guards to staff any scheduled post.

3.3.20 The successful Offeror shall have contingency plans for supplying additional cleared and badged security guard resources as dictated by heightened security levels or unplanned events as identified herein.

3.3.21 Any employee or guard of the successful Offeror witnessing an incident at the Facilities shall testify to the same at no additional cost to the City.

3.4. NEW SCHEDULED POST REQUESTS/ EXISTING POST CHANGES

3.4.1 The City will notify the successful Offeror if there are changes affecting an existing post and make every effort to notify the successful Offeror within twenty-four (24) hours from effective date of changes affecting an existing post when possible.

3.4.2 The request may be verbal and followed by a written order from the City.

The change order will delineate the post location, number of positions required, description of duties, total hours, points of contact, work schedule, etc.

3.4.3 The successful Offeror shall provide coverage for such requests, new post and existing post changes where coverage may range from one (1) to twenty-four (24) hours coverage at one (1) to several posts or locations at a time seven

(7) days a week lasting over a prescribed time period.

3.5. BADGES

3.5.1 Upon notification from the successful Offeror’s authorized agent, the successful Offeror ‘s employee will proceed to the Access Control Office at City

Hall, 1 Civic Plaza, for processing and issuance of a badge. The City shall not process the badge until the successful Offeror‘s employee satisfies the

Background Screening requirements. Information regarding these requirements may be found at: https://www.cabq.gov/generalservices/metro-security-division/metro-security-division-badging. The successful Offeror’s employee shall comply with all requirements and furnish all information requested by the Access

Control Office. Current badging procedures and fees are available for review at the Metro Security Division’s Badging Office.

3.5.2 Stolen or Lost Badges or Keys: The successful Offeror shall immediately report lost or stolen badges or keys to the Metro Security Division’s Badging

Office. A new badge application shall be completed and submitted along with payment of the applicable fees prior to issuance of a new badge.

3.5.3 Return of Badges or Keys: All badges and keys are the property of and shall be returned to the Metro Security Division’s Badging Office within three (3) business day after the successful Offeror’s employee’s access to a City facility is no longer required to furnish the services under the Contract awarded under this

RFP. The successful Offeror shall collect a successful Offeror’s employee’s badge and all keys (1) upon the termination of the successful Offeror’s employee’s employment, (2) when the successful Offeror’s employee’s services are no longer required at the Facilities (3), and upon termination, cancellation, or expiration of the Contract awarded under this RFP.

3.6. COMPLIANCE WITH THE GATEWAY CENTER SECURITY PROGRAM: The successful Offeror shall comply with the following rules:

3.6.1 The City may modify the Security Program at any time and without notice to the successful Offeror.

3.6.2 The successful Offeror shall comply with the Security Program and shall indemnify, defend, save, and hold harmless the City and its officers, officials, agents, and employees from and against any and all claims, actions, liabilities, damages, losses, and expenses arising out of the successful Offeror’s or its employees’ or agents’ violation of the Security Program.

https://www.cabq.gov/generalservices/metro-security-division/metro-security-division-badging https://www.cabq.gov/generalservices/metro-security-division/metro-security-division-badging

3.6.3 The successful Offeror shall maintain and, upon request, provide the City with an up-to-date list of authorized persons who require access to a restricted area.

3.6…