2 EIPDS - PWS PRS and SOW updated 2026.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Hawaii Army National Guard (HIARNG) MPLS Enhanced Data Service FY26 POP: MAR 1, 2026 to FEB 28, 2027

1.0 General:

1.1 Scope: Connect the locations below to a vendor privately owned MPLS backbone for data and voice with specified bandwidth and Quality of Service (QoS). Provide full-mesh network connecting all Primary and Armory sites, including wired connection at 15 locations. Vendor technical support available from industry certified experts. Monitor and maintain network circuits. Provide comprehensive performance analysis to demarcation. Utilization data to be gathered and stored by vendor for trending and overall network optimization and recommendation.

Primary sites (1G Bandwidth), QoS: 10% Real Time, 25% InterActive, 50% Business Priority

• 3949 Diamond Head Rd, Bldg 306A, Honolulu, HI 96816

• 91-1179 Enterprise Ave, Bldg 117, Kapolei, HI 96707

Armory locations (100M Bandwidth), QoS: 10% Real Time, 25% InterActive, 50% Business Priority

• 711 Tinker Rd, Bellows, Waimanalo, HI 96795

• 96-1210 Waihona St. Pearl City, HI 96782

• 1935 Santos Dumont St, Bldg 829, Wheeler, Wahiawa, HI 96786

• Wheeler AAF, Hangar C26, Bldg 825, Wahiawa, HI 96786

Armory locations (50M Bandwidth), QoS: 25% Real Time, 25% InterActive, 50% Business Priority

• 3949 Diamond Head Rd, Bldg 300, Honolulu, HI 96816

• 77-230 Kamehameha Hwy, Wahiawa, HI 96786

• 1304 Kekuanaoa St, KMR Armory, Hilo, HI 96720

• 1095 Kekuanaoa St, General Lyman Field, AASF2, Hilo, HI 96720

• 2701 Mokulele Hwy, Puunene, Kahului, HI 96732

• 1-3460 Kaumualii Hwy, Hanapepe, HI 96716

Armory locations (10M Bandwidth), QoS: 25% Real Time, 25% InterActive, 50% Business Priority

• 81-1032 Nani Kupuna, Kealakekua, HI 96750

• 260 Puahi Pl, Kaunakakai, HI 96748

• 3949 Diamond Head Rd, Bldg 407, Honolulu, HI 96816

1.2 Background:

HIARNG’s unclassified network has (2) primary locations and (13) Armories to connect.

Current vendor connects our HIARNG locations using wired IP Data service (MPLS).

1.3 Meet Challenges and Needs:

The design and service need to have high availability, flexibility, redundant, scalability, secure, and survivability.

• Scalability o Allows for increased bandwidth as required.

• Redundant o All remote Armories will have connections to both Primary locations as well and full mesh connections to other Armories.

• Security o Utilize newer updated software and hardware components to minimize threats to network.

o Vendor owned private MPLS backbone

• Flexibility o Fast provisioning, with certified installers included and the ability to quickly support advancements and technology trends o QoS enabled to prioritize applications

• Survivability o Continuing verified and monitored service i.e. ping failures.

o Vendor to ensure continued operations with backup systems.

o Fully meshed, converged network

• Availability o Reliable service over a vendor owned private MPLS backbone with a core network Service Level Guarantee of 99.99%.

1.4 Period of Performance (PoP): The Period of Performance shall be at least 12 months.

1.5 General Information:

1.5.1 Quality Control (QC): The vendor shall develop and maintain an effective QC Plan (QCP) to ensure services are in accordance with this PWS. The vendor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The vendor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract.

1.5.2 Quality Assurance (QA): The Government will evaluate the vendor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

This plan is primarily focused on what the Government will do to ensure that the vendor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.5.3 Recognized Holidays: The following are recognized United States (US) Federal holidays. The vendor shall not perform services on these days, except under emergency situations:

New Year’s Day: January 1st Martin Luther King, Jr.’s Birthday President’s Day Memorial Day Independence Day: July 4th Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day: December 25th

1.5.4 Place and Performance of Services: The vendor shall provide services between the hours of 0800-1600hrs on Monday through Friday, except on recognized US Federal holidays, designated 5-4-9 Off days or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be maintained at all our HIARNG armories. The vendor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the vendor shall keep in mind that the stability and continuity of the work force are essential.

1.5.4.1 Unscheduled gate closures by the Security Guard may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Vendors are not compensated for unexpected closures or delays. Vehicles operated by vendor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the vendor employee’s installation driving privileges.

1.5.4.2 The vendor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Vendor employees should only enter restricted areas when required to do so and only upon prior approval. All vendor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The vendor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of vendor employees for reasons stated above does not relieve the Vendor from responsibility for total performance of this contract.

1.5.5 Security Requirements. The vendor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The vendor and all associated employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Security Office. The vendor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in vendor security matters or processes.

1.5.5.2 For vendors that require access to a DoD facility or installation: Vendor and all associated employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.5.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the vendor is advised that any time vendor personnel place or receive a call they are subject to COMSEC procedures. The vendor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The vendor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.5.5.4 Access to Government networks is a revocable privilege, not a right. Vendor employees shall:

1.5.5.4.1 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.5.6 Physical Security. The vendor shall safeguard all Government property provided for their use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.5.7 Post Award Conference/Periodic Progress Meetings: If requested, the vendor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the vendor to review the vendor’s performance. At these meetings, the KO will apprise the vendor of how the Government views the vendor’s performance and the vendor shall apprise the Government of problems, if any, being experienced. The vendor shall resolve outstanding issues raised by the Government.

Vendor attendance at these meetings shall be at no additional cost to the Government.

1.5.8 Contract Manager (CM): The vendor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the vendor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the vendor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that vendor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure vendor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the vendor.

1.5.9 Identification of Vendor Employees: All vendor personnel attending meetings, answering Government telephones and working in other situations where their vendor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The vendor shall ensure that all documents or reports produced by their personnel are suitably marked as vendor products or that their participation is appropriately disclosed. The vendor’s status shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities.

Vendor personnel shall wear identification badges distinguishing themselves as such.

The badges shall have the company name with employee name.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Vendor: A supplier or offeror awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor vendor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Vendor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Vendor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Vendor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of vendor performance.

2.1.10 Quality Control: All necessary measures taken by the Vendor to ensure that the quality of an end product or service shall meet contract requirements.

2.2 Acronyms:

AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HIARNG Hawaii Army National Guard HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance KO Contracting Officer MPLS Multiprotocol Label Switching NGB National Guard Bureau POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QoS Quality of Service

QCP Quality Control Program USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary space and power for vendor equipment at HIARNG locations.

3.2 Materials: Racks for vendor equipment.

3.4 Services: Wi-Fi may be provided upon request prior to arriving onsite.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. Power requirements for MPLS backbone equipment located at HIARNG locations will be identified by vendor.

4.0 Vendor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the vendor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements:

5.1 Hardware: Vendor will provide MPLS backbone equipment.

a. Must meet all DoD required security guidelines

b. Must have 5 years of premium support (24x7)

c. Must have full documentation on deployment and configuration

5.1.1 Technical:

Site A:

Primary Locations are 3949 Diamond Head Rd Honolulu, HI 96816 and 91-1179 Enterprise Ave Bldg 117, Kapolei, HI 96707

• Primary Locations: 1G

• Identified under 1.1

Site B:

Armory Locations

• Identified under 1.1

5.1.2 HIARNG requires a proven Ethernet technology using vendor’s private MPLS backbone to provide reliable, secure, and scalable network for data and voice applications. Network redundancy to minimize outages to provide 99.99% core network uptime.

5.3 Security:

• Vendor privately owned MPLS backbone

5.4 Backup

• Vendor will have backup systems to support 99.99% core network uptime.

5.5 Services:

5.5.1 Conduct Site Surveys: As needed, vendor will coordinate with the HIARNG to conduct site surveys during the solicitation period prior to submitting a quote.

5.5.1.1 Location: Vendor will conduct a survey at both the Primary and Secondary Site.

The Primary Site is will be referred to as “Diamond Head”. The Secondary Site will be referred to as “Kalaeloa”. All locations identified in section 1.1.

5.5.1.2 Physical and Delivery Address (Attn: DCSIM Office) is listed below:

Diamond Head (Primary) Build 306a, Room 154, 3949 Diamond Head Rd Honolulu, HI 96816-4495

Kalaeloa (Secondary)

USPFO

Bldg. 117, Rm 125A 91-1227 Enterprise Ave Kapolei, HI 96707-2150

5.5.1.3 Facility: Vendor will conduct a survey of the facilities where the equipment will be racked to determine adequate air flow/conditioning, available rack space, power consumption, available power outlets and power plug requirements.

5.5.1.4 Network: Vendor will conduct a survey of the network to determine the bandwidth requirements between sites, connectivity issues, bandwidth analysis, network port availability and/or requirements, cables and network configurations.

5.5.1.5 Equipment: Vendor will conduct a survey of the sites equipment, connectors, cables and adaptors to support infrastructure to determine shortages that the Government can supply or added to the quote.

5.5.2. Onsite Support: Vendor will dispatch as required to resolve network problems.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/ind ex.html or http://farsite.hill.af.mil/

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 http://www.esd.whs.mil/Directives/issuances/dod m/

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Vendors (paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-

2.pdf

AR 190-13

The Army Physical Security Program

02/25/2011 http://www.apd.army.mil/ProductMaps/PubForm/AR.a spx

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Vendors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDD 5400.11 Department of Defense Privacy Program

10/29/2014 http://www.dtic.mil/whs/directives/corres/dir.html#

DoD 5400.11-R Department of Defense Privacy Program

05/14/2007 http://www.dtic.mil/whs/directives/corres/pub1.html

DoDD 8140.01 Cyberspace Workforce Management

08/11/2015 OK http://www.dtic.mil/whs/directives/corres/dir.html

DoD 8570.01-M Information Assurance Workforce Improvement Program

12/19/2005 (Change 4:

11/10/2015)

OK http://www.dtic.mil/whs/directives/corres/pub1.html

AR 25-2

Information Assurance

10/24/2007 OK http://armypubs.army.mil/ProductMaps/PubForm/AR.

aspx

AR 530-1

Operations Security

09/26/2014 OK http://armypubs.army.mil/ProductMaps/PubForm/AR.

aspx

DoD 5220.22-M National Industrial Security Program Operating Manual

02/28/2006 (Change 2:

05/18/2016)

OK http://www.dtic.mil/whs/directives/corres/pub1.html

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4.b)

06/01/2016 OK http://armypubs.army.mil/ProductMaps/PubForm/AR.

aspx https://www.acquisition.gov/?q=browsefar http://farsite.hill.af.mil/ http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://farsite.hill.af.mil/ http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://www.apd.army.mil/ProductMaps/PubForm/AR.aspx http://www.apd.army.mil/ProductMaps/PubForm/AR.aspx https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/pub1.html http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://www.dtic.mil/whs/directives/corres/pub1.html http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS) This PRS includes performance objectives the Government will use to determine vendor performance and will compare vendor performance to the Acceptable Quality Level

(AQL).

Performance Objective

Performance Standard Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

1.3 Meet

Challenges and Needs

Solution must provide:

• Vendor privately owned MPLS backbone meeting HIARNG bandwidth requirements with scalability, dependability, and security.

SLA 99.99% core network uptime

Internal monitoring and performance testing as well as verification with provider. COR

5.1 Hardware The solutions must the

minimum requirements identified in PWS

Task must be 100% accurate

Minimum Acceptable: Tasks shall be 90% accurate

Deliverable shall meet the target criteria of 100% within one instance of rework. COR

5.3 Security The solutions must the

minimum requirements identified in PWS

Task must be 100% accurate

Deliverable shall meet the target criteria of 100% within one instance of rework. COR

5.4 Backup The solutions must the

minimum requirements identified in PWS

Minimum Acceptable: Tasks shall be 90% accurate

Deliverable shall meet the target criteria of 100% within one instance of rework

5.5 Services The proven technology will

connect HIARNG locations over a vendor private MPLS backbone and meet QoS identified in PWS.

Deliverable shall meet the target criteria of 100% within one instance of rework. COR

5.5.1 Conduct Site Surveys

Vendor will coordinate with the Government to conduct site surveys as needed.

Site Survey discussion with Government Representative Yes/No

Period of solicitation > 60 days / KO. COR

5.5.2 Delivery The vendor will submit the

installation status reports and Health Check to HIARNG Network personnel.

Meets the standard 99% of the time.

Service Deliverables /

COR