2. Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT

FOR

AIRCRAFT GROUND HANDLING (AGH)

SERVICES

AT

ATATURK AIRPORT, ISTANBUL;

ISTANBUL AIRPORT, ISTANBUL;

ESENBOGA AIRPORT, ANKARA,

TURKEY

01 May 2024

TABLE OF CONTENTS

Section Paragraph Title Page I Description of Services/General Information

Chapter 1 – General Requirements

1.1 Description Of Services 3

1.2 General Definitions & Acronyms 3

1.3 General Personnel Qualifications 3-4

1.4 Key Personnel 4

1.5 Baggage Representative And Vehicle/Equipment

Operators

1.6 Vehicles/Equipment 4

1.7 Hours Of Operation 4

1.8 Locations 4

1.9 Protection Of Air Force Personnel 5

1.10 Quality Control 5

1.11 Quality Assurance 5

1.12 Government Property And Services 5-6

1.13 Contracting Manpower Reporting 6

1.14 Deliverables 6

II Chapter 2 – Aircraft, Crew and Passenger Services

2.1 General 7

2.2 Aircraft Traffic Services 7

2.3 Aircraft Ramp Services 7-8

2.4 Pushback And Towing Services 8

2.5 Cargo Handling Services 8

2.6 Crew Transportation at Ataturk, Istanbul Airport And

Esenboga Airport

2.7 Supplies/Services 8-9

2.8 De-icing Services 9

III Appendices A. Service Summary (SS) 10 B. Types of Aircraft To Be Serviced 11 C. Publications, Technical Orders And Forms 12 D. Government Property, Services, And Equipment

SECTION I

Chapter 1 – General Requirements

1.1 DESCRIPTION OF SERVICES: The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform the requirements of aircraft ground handling services as defined in this performance work statement (PWS) at Ataturk Airport and Istanbul Airport in Istanbul and Esenboga Airport in Ankara, Turkey. The PWS focuses on performance outcomes not methods. The contractor shall establish a relationship with the United States Air Force and/or the local communities applicable to this PWS to continuously improve the quality of programs and services offered.

1.2 GENERAL DEFINITIONS & ACRONYMS

As used throughout this PWS, the following terms shall have the meaning set forth below:

1.2.1 39th Logistics Support Squadron (39 LRS) is the requiring activity for these services.

1.2.2 Contracting Officer (CO). A dually appointed person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the government.

1.2.3 Contracting Officer Representative (COR). A dually appointed person responsible for performing contract surveillance on behalf of the government.

1.2.4 Devlet Hava Meydanlari Isletmesi (DHMI)

1.2.5 Incirlik Air Base (IAB)

1.2.6 Not later than (NLT)

1.2.7 Turkish permits and/or licenses. Vehicle permits approved by the Turkish Government that legally allows for the operation of aircraft loaders and forklifts being driven and the driver responsible for the vehicle.

1.2.8 United States Government (USG).

1.2.9 United States Government Furnished Property/Equipment (GFP/GFE).

1.2.10 Contractor Owned Contractor Operated (COCO).

1.2.11 IGA (Istanbul Grand Airport)

1.3 GENERAL PERSONNEL QUALIFICATIONS: The contractor shall employ personnel who are qualified and trained for their particular position. The contractor shall not employ personnel for work under this contract if identified by the Contracting Officer (CO) as a potential threat to the health, safety, security, general well-being or operational mission. The contractor shall be responsible for obtaining any necessary licenses, clearances, permits, etc. to comply with any applicable Turkish host nation laws, codes, and regulations. Contractor shall be able to show proof of valid licenses and permits at the start of contract performance.

1.4 KEY PERSONNEL: The contractor shall designate an individual(s) from the contractor’s resources to be the point of contact (POC) for all communications. The designated POC shall be responsible for ensuring successful accomplishment of all PWS tasks. POC information includes name, title, phone number, and email address. Advance written notification is required prior to any change or substitution. The contractor shall provide and maintain a list of key personnel and emergency contact numbers prior to contract start.

Deliverable: POC Information

1.5 BAGGAGE REPRESENTATIVE AND VEHICLE/EQUIPMENT OPERATORS:

The contractor shall ensure all employees meet the following standards:

1.5.1 Shall have no record of imprisonment and must be able to show proof of background checks performed by Turkish government to COR within five days of employment.

1.5.2 Maintain a neat, professional appearance while in the performance of their duties.

1.5.3 The contractor’s employees shall be easily recognizable by wearing a commercial airline or equivalent badge bearing the name of the company and the individual.

1.5.4 Shall obey all traffic laws and regulations and shall be qualified to operate forklifts and k-loaders and provide the COR proof of appropriate Turkish permits and/or licenses at start of performance.

1.6 VEHICLES/EQUIPMENT: The contractor shall provide and operate vehicles, and equipment which are fully operational and maintained.

1.6.1 Maintenance and repairs of the contractor’s vehicles and equipment are the responsibility of the contractor. If a vehicle or equipment requires maintenance, a replacement vehicle or equipment that meets the same standards and function of the primary vehicle and equipment shall be provided immediately.

1.7 HOURS OF OPERATION: Twenty four hours, seven days a week (24/7) operations Sunday through Saturday as scheduled or unscheduled.

1.8 LOCATIONS: The contractor shall be required to obtain access to the following locations by the contract start date.

1.8.1 Ataturk Airport, Istanbul from Devlet Hava Meydanlari Isletmesi (DHMI)

1.8.2 Istanbul Airport (IGA)

1.8.3 Esenboga Airport, Ankara Turkey from Devlet Hava Meydanlari Isletmesi (DHMI)

1.9 PROTECTION OF AIR FORCE PERSONNEL. Ensure Air Force personnel and the general public is not exposed to hazards as a result of contractor operations.

1.10 QUALITY CONTROL: The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor shall develop and maintain a quality program to ensure performance in accordance with contract requirements, industry commercial practices, manufacturer's recommendations, and all local Government of Turkey laws, rules and procedures. A Quality Control (QC) plan must be developed and submitted to the COR prior to contract start that addresses how the contractor will comply with meeting the requirements of publications, technical orders and forms in Appendix C., and develop quality control procedures addressing the areas identified in Section III, Appendix A, paragraph 1, Services Summary.

Deliverable: Quality Control Plan

1.11 QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance by appointing a COR(s) to monitor performance to ensure services are received. The COR will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from customers. The contractor shall be responsible for initially validating customer complaints. However, the COR shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

1.12 GOVERNMENT PROPERTY AND SERVICES:

1.12.1 Government Equipment: The Government will provide the specified equipment to accomplish this requirement as specified Section III, Appendix D. The contractor shall inventory and sign for all government furnished equipment. The contractor shall return all government furnished equipment to the government representative in the same condition as received minus normal wear and tear. The Contractor shall use due diligence and approved inventory control measures to maintain and replace government equipment as required through approved processes. If contract personnel are removed from the contract, equipment associated with that position will be inventoried and passed on to replacement personnel.

1.12.2 Equipment Inventory: An inventory of government equipment shall be accomplished within thirty (30) calendar days of the contractor’s personnel arrival at their final destination, and again not later than thirty (30) calendar days before completion of the contract period.

The contractor shall sign for all government furnished equipment. The Contractor and COR shall conduct a joint inventory of all government equipment and the Contractor shall sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order shall be recorded and the contracting officer notified in writing.

The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement shall be treated as a dispute under the contract clause entitled "Disputes."

Deliverable: Signed receipt of GFP/GFE listing.

1.12.3 Replacement of government furnished equipment (GFE): The Contractor shall submit requests for replacement of GFE to the COR for processing. Such requests shall specify the reason for the replacement request.

1.13 CONTRACTOR MANPOWER REPORTING: The contractor shall report ALL contractor labor hours (including subcontractor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs from 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

1.14 Deliverables. The contractor shall deliver reports and data as set forth in the below table. All deliverables shall be submitted electronically via e-mail to the COR. The contractor shall prepare and submit all deliverables electronically in Microsoft Office (i.e., Word, Excel, PowerPoint, Project, etc.) formats pursuant to the following schedule. Deliverables are identified by PWS paragraphs and sub-paragraphs.

PWS Paragraph Deliverable Title Delivery Schedule Recipient

1.4 POC Information Prior to contract start COR, CO

1.10 Quality Control Plan Prior to contract start COR, CO

1.12.2 Signed

Receipt of

GFP/GFE

Listing

Prior to contract start and annually thereafter;

joint inventory (visual/hand-on inspection)

COR, CO

http://www.ecmra.mil/

SECTION II

Chapter 2 – Aircraft, Crew and Passenger Services

2.1 GENERAL: The contractor shall provide aircraft ground handling services at Ataturk Airport, Istanbul Airport in Istanbul and Esenboga Airport in Ankara, Turkey.

2.2 Aircraft Traffic Services:

2.2.1. Contractor shall maintain a baggage check–in counter to process aircraft crews and any passengers. All aircraft crew processing shall be completed 45 minutes prior to scheduled aircraft departure.

2.2.2. Contractor shall expedite the processing of distinguished visitors (DV)/Very Important Persons (VIP) after their arrival and/or departure through a DV/VIP lounge located within the airport. Contractor shall also expedite the processing of aircrew through the international arrival/departure terminals located within the airports.

2.2.3. Contractor shall ensure passengers are aware of all travel rules and procedures.

Contractor shall ensure a representative is available to process passengers and baggage 2 hour(s) prior to aircraft scheduled departure time.

2.2.4. Contractor shall ensure all appropriate manifests for outbound aircraft crew and passengers are completed in accordance with commercial industry practices. Aircraft crew and passengers shall be loaded no later than 15 minutes prior to scheduled aircraft departure time.

2.2.5. The contractor is responsible for servicing any unscheduled aircraft which may arrive at the airport and require AGH traffic service when either directed to do so by the aircraft crew or Contracting Officer Representative (COR) by the required turnaround times listed in Section III, Appendix B.

2.2.6. The contractor shall cover the General Aviation Terminal access fee, Customs X-Ray Fee, Warehouse Fees, Point car, 7/24 generator lightning of aircraft.

2.3 Aircraft Ramp Services:

2.3.1. The contractor shall provide services to all aircraft within 15 minutes of the time agreed on by the Contracting Officer Representative (COR) or aircraft commander. The contractor shall complete all required servicing 20 minutes prior to aircraft scheduled departure time.

2.3.2. Services that are required but not limited to include: servicing of aircraft latrines, cargo compartments and galley, empty all waste containers, restock necessary supplies.

Provide, operate and maintain all required contractor operated contractor owned (COCO) servicing equipment. For example, ground power units (GPU) which may be required for aircraft crew transportation on the apron side.

2.3.3. The contractor shall be responsible for servicing any unscheduled aircraft which may arrive at the airport and require AGH ramp service when either directed to do so by the aircraft crew or

Contracting Officer Representative (COR) by the required turnaround times listed in Section III, Appendix B.

2.4 Pushback and Towing Services:

2.4.1. The contractor shall provide, maintain and operate appropriate aircraft tow vehicles and services needed for transiting/arriving aircraft.

2.5 Cargo Handling Service:

2.5.1. Upon notification the contractor will have a 2 hour processing time for all cargo. The contractor shall receive, check and palletize cargo for any aircraft requiring service. Pallets shall be ready 1 hour prior to aircraft block in. Government provided Material Handling Equipment (MHE) and vehicles will be maintained by the contractor.

2.5.2. Contractor shall start on/off loading of all cargo and 15 minutes after block in of aircraft. On/off loading of cargo shall be completed 20 minutes prior to block out of aircraft.

2.6 Pallet and Net Program Management

2.6.1 Appoint asset managers to be responsible for accounting and controlling System 463L pallets, nets, tie-down chains and devices, straps, pallet couplers, and radio frequency identification tags. Pallets and straps provided by the customer must comply with US Air Force standards. A hard copy of the item list will be provided to the contractor.

2.6.2 Create and maintain continuity book with latest revalidation letter, control log/1297s, appointment letters, and appropriate messages.

2.6.3 Submit monthly reports to COR for oversight of military equipment

2.6.4 Properly maintain all 463L system equipment as follows:

• 463L pallets for use: Stacks of 10 with 3 point dunnage between - no taller than 20 pallets. Must have a water barrier and be at an incline for water drainage *best to keep out of elements*

• 463L pallets for storage: Stacks of 20 with 3 point dunnage between – no taller than 50 pallets must have a water barrier and be out of elements

• Pallet nets for use: hung up and out of the elements.

• Pallet nets for storage: placed in tri-wall box with water barrier and labeled…no more than 50 per box

• Pallet straps for use: rolled up and placed out of the elements.

• Pallet straps for storage: placed in tri-wall box with water barrier and labeled…no more than 1000 per box.

2.7 Crew Transportation at Ataturk Airport, Istanbul Airport, Esenboga Airport, Turkey:

2.7.1. Contractor shall provide crew transportation within 10 minutes of agreed upon time. Transportation shall be provided within a 25–mile radius. To provide this service, the contractor shall use its own vehicles.

2.8 Supplies/Services:

2.8.1. The Government will pay the contractor for the cost of the motor gas (Unleaded fuel) for both government equipment and military personnel vehicles when the contractor presents a valid receipt for those items to the COR. The contractor shall submit invoices every month using Wide Area Work Flow (WAWF) and provide physical copies to the COR no later than the 10th calendar day of each month. Consolidated monthly invoices are not acceptable.

SECTION III

APPENDIX A

Services Summary

1. Services Summary: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement and is critical to mission success. Although not all PWS requirements are listed in the SS, the contractor is fully expected to comply with all requirements in the

PWS.

SS

Performance Objective PWS

P

Performance Threshold

Surveillance Method Frequency

Ensure the Quality Control Plan is being followed, maintained and updated.

2.1 – 2.2.6

90% of the time 100% Inspection Quarterly

Ensure all Aircraft Traffic Services scheduled & unscheduled meet the required timeframes.

2.3 – 2.2.3

90% of the time 100% Inspection Monthly

Ensure all Aircraft Ramp Services scheduled & unscheduled are on time and have all the appropriate personnel to service the aircraft.

2.3.1. – 2.3.3

90% of the time 100% Inspection Monthly

Ensure Pushback/ Towing Services have the appropriate vehicles for the aircraft.

2.4.1 100% of the time 100% Inspection Per Occurrence

Ensure cargo is delivered to & from aircraft with no damage.

2.5.1.

2.5.2.

90% of the time 100% Inspection Monthly

Ensure aircraft crews are not delayed more than 10 minutes.

2.7.1. 90% of the time Customer Complaint

Monthly

Ensure 463L system equipment is accounted for and properly maintained.

Submit reports within required timeframes

2.6.1- 2.6.4

100% of the time 100% inspections Monthly

Ensure timely invoices and accurate supporting documentation for supplies.

2.8.1 90% of the time Customer

Complaint

Monthly

Quality Assurance Note. The government will evaluate the contractor’s performance by appointing Contracting Officer’s Representatives (COR) to monitor performance and ensure services are received at each site location indicated in Chapter 1, paragraph 1.11. Quality

Assurance will be evaluated based on the Performance Objectives as listed in the above Services Summary. Reports will be submitted to Contracting Officer (CO) and Contracting Specialist on a quarterly basis.

APPENDIX B

TYPES OF AIRCRAFT TO BE SERVICED

AIRCRAFT QUICK TURN REMAIN

OVERNIGHT

C–5 4 hours and 15 minutes 17 hours C–12 As soon as possible 12 hours C–17 3 hours and 15 minutes 16 hours C–21 1 hour and 30 minutes 12 hours C–130 2 hours and 15 minutes 16 hours C-21 2 hours and 15 minutes 16 hours C-20 2 hours and 15 minutes 16 hours G-2 2 hours and 15 minutes 16 hours C-2 2 hours and 15 minutes 16 hours C-40 2 hours and 15 minutes 16 hours L-100 2 hours and 15 minutes 16 hours C-135 2 hours and 15 minutes 16 hours C-137 2 hours and 15 minutes 16 hours DC-10 2 hours and 15 minutes 16 hours

NOTE 1 – Quick turn times and overnight hours are in accordance with AMCI 10–202 Vol 6, 15 March 2011.

NOTE 2 – The above list does not represent all of the various types of military or commercial aircraft which may be required to be serviced under this contract at all locations. For example, Boeing 747 aircraft may arrive which require servicing.

APPENDIX C

PUBLICATIONS and TECHNICAL ORDERS

PUBLICATION TITLE

DTR Part VI Chapter 608 Management and Control of Intermodal Containers and System

463L Equipment

TECHNICAL ORDERS TITLE

T.O 35D33–2–2–2 463L Pallets T.O 35D33–2–3–1 463L Nets

NOTE 1 - The above Appendix C publications are available for viewing at the below website:

https://www.e-publishing.af.mil/ https://www.e-publishing.af.mil/

APPENDIX D

GOVERNMENT PROPERTY, SERVICES AND EQUIPMENT

(Government Owned)

ESENBOGA AIRPORT (ANKARA, TURKEY)

The Government will furnish the following government owned equipment. All equipment is in serviceable condition and is available immediately. This equipment is presently located at Esenboga Airport, Ankara, Turkey. Upon the contractors request, the COR will make available to the contractor the USG owned 25K aircraft loader, 10K forklift, and other below listed equipment to move aircraft cargo.

SERIAL/STOCK

NAME NUMBER QUANTITY

25K Aircraft Loader 3930011146728CT 1 Each

10K Forklift 3930011004162CT 1 Each

Pallet, Cargo, Aircraft HCU–6E 1679008204896CT 5 Each

Net, Cargo, Tie–Down Pallet Top, HCU–15C

1670009694103CT 5 Each

Net, Cargo, Tie–Down Side, HCU–7/E

1670009962780CT 10 Each

CGU–1/B, Nylon Strap 5,000 lbs. capacity

1670007251437 1 Strap

Cover, Plastic Pallet 463L, HCU–6E

399009301480 1 Each

MB–1 Tensioning Device, 10,000 lbs. capacity

167000212114 1 Each