2.3.1-RFQ 20155314 Attachment #1-Kennel-StatementofWork.pdf

STATEMENT OF WORK (SOW)

Kenneling Services – Los Angeles Airport and Los Angeles/Long Beach Seaport U.S. Customs and Border Protection (CBP)

Office of Field Operations, Los Angeles Field Office

1. BACKGROUND:

The U.S. Customs and Border Protection (CBP) Canine Enforcement Program (CEP) enhances the CBP mission through detection and seizure of controlled substances and other contraband, and through support to other enforcement activities. CBP canines are working animals that typically work 8–16 hours per day in high-stress environments. To maintain their health and operational effectiveness, CBP requires secure, sanitary, and properly managed kennel facilities.

When Government kennel facilities are unavailable, CBP must rely on commercial kennels to house and care for CBP-owned canines assigned to the Los Angeles Field Office, including canines supporting operations at Los Angeles International Airport (LAX) and the Los Angeles/Long Beach (LALB) Seaport.

2. SCOPE:

The purpose of this procurement is to secure commercial kennel facilities and related services to support the CEP and CBP mission at the Los Angeles Field Office (LAX and LALB). Requirements include secure housing, feeding, sanitation, isolation capability, and associated kennel-related services and goods necessary to support CBP-owned canines, as defined in this SOW.

The contractor shall:

• Provide all labor, materials, supervision, facilities, equipment, and personnel necessary to satisfy the kenneling and feeding requirements of CBP.

• Provide secure, safe, insured boarding and care for CBP-owned canines.

• Maintain concurrent housing capacity for at least twenty-five (25) to thirty-five

(35) CBP canines at any given time, with the ability to surge capacity for up to seven (7) additional canines during peak periods.

Facility Location Requirement

To ensure operational efficiency, the contractor’s kennel facility shall be located within a five (5) mile radius of the following address:

• 11099 S. La Cienega Blvd.

Los Angeles, CA 90045

The facility location and operations shall allow handlers to retrieve their assigned canines within five (5) minutes of notification and within ten (10) minutes of arriving at the facility.

3. APPLICABLE DOCUMENTS:

The contractor shall comply with the following (latest versions):

• Animal Welfare Act, including 9 CFR 3.1 and 3.11 (standards for dogs and cats).

• National Canine Enforcement Handbook (HB 3200-07B) – available upon request from CBP or through designated CBP enforcement resources; not publicly accessible.

• Applicable federal, state, and local laws, municipal codes, and ordinances governing kennel operations and animal welfare.

• EPA and State-approved labeling and instructions for detergents, disinfectants, and pest-control chemicals used at the facility.

Only those portions of these documents that pertain to kennel construction, operation, sanitation, animal welfare, and safety apply.

4. SPECIFIC TASKS:

Task 1 – Kennel Operations, Access, and Security

1.1 The contractor shall provide kennel operations sufficient to support CBP working canines 24 hours per day, 7 days per week. All kenneled canines must be accessible and retrievable for duty at any time.

1.2 The kennel facility shall be located within a five (5) mile radius of 11099 S. La Cienega Blvd., Los Angeles, CA 90045. The contractor shall provide location verification (e.g., map or mileage tool) upon request.

1.3 The facility location and operations must allow CBP Canine Enforcement Officers (CEOs) to retrieve their assigned canines within five (5) minutes of notification and within ten (10) minutes of arrival at the facility. The contractor shall provide each CEO with the necessary means of access (e.g., keys, keycards, access codes) to independently retrieve their canines, consistent with security controls.

1.4 The contractor shall ensure that only authorized kennel personnel and authorized CBP personnel have access to CBP canines. Access to and contact with CBP canines by the general public and other animals (including privately boarded animals) is strictly prohibited.

1.5 Kennel employees shall not identify or point out to any non-employee the identity or location of CBP canines or their runs. Information about CBP canines shall not be disseminated to anyone other than CBP CEOs and designated CBP officials. The contractor and its employees are strictly prohibited from using or featuring CBP canines, CBP personnel, or the kennel facility in social media or other publicity.

1.6 All kennel buildings, access buildings, break areas, and curtilage shall be maintained in a clean and safe condition that does not pose a danger to canines or CBP personnel and meets the sanitation requirements in this SOW.

1.7 CBP canines are working dogs, typically sporting or working breeds weighing approximately 50–90 pounds. They are not pets and must be afforded an environment conducive to adequate rest when not on duty. Absent unique circumstances, no CBP canine will be younger than one (1) year old.

1.8 A Contracting Officer’s Representative (COR) will be appointed to monitor contractor performance and coordinate technical and administrative matters. The COR or Canine Supervisor may conduct semi-annual and unannounced reviews and provide written reports to the Contracting Officer (CO). The COR will be identified in the contract.

Task 2 – Facility and Run Requirements

2.1 The kennel facilities shall be secure from the public and situated in a quiet location away from noisy neighborhoods, public roads, and parks, to promote canine rest and recovery. The facility must provide an environment conducive to canines obtaining adequate rest; audible and visual distractions are considered detrimental.

2.2 Only one CBP canine shall occupy each kennel run at any time. CBP canines shall not be placed in shipping crates or wire cages at any time. All CBP canines shall be housed in a dedicated, segregated area within the kennel facility, physically separated from privately boarded or non-CBP animals. CBP canines shall not share common space, corridors, or exercise areas with non-CBP animals.

2.3 Where necessary, CBP may rent one or more empty “buffer” runs to separate CBP canines from privately kenneled animals. Buffer runs paid for by CBP shall remain empty of non-CBP canines.

2.4 The kennel building shall be constructed with concrete foundations and subfloors.

Floors for kennel runs must be sealed, hard, non-skid surfaces (e.g., concrete or tile). All concrete surfaces shall be sloped and constructed to allow adequate drainage for flushing stools and urine; pooling of liquid is not permitted. Other floors and pathways shall be non-skid and allow adequate drainage.

2.5 Each kennel run shall provide a minimum of twenty-four (24) square feet of floor space, exclusive of any separate sleeping area, and no dimension shall be less than three

(3) feet.

2.6 The only items permitted in kennel runs are a non-porous dog bed, water bucket, and feed dish. Toys are not permitted in kennel runs unless specifically authorized by CBP K9 management for identified canines. All toys shall be inspected regularly; damaged toys shall be removed immediately and reported to K9 management.

2.7 Kennel runs may be indoor/outdoor; however, indoor runs are preferred due to increased security, reduced stimuli, and better environmental control. A guillotine-type drop door is permissible for indoor/outdoor runs. All kennel runs shall be cleaned and disinfected with veterinary-approved chemicals in accordance with cleaning requirements in this SOW.

2.8 If kennel runs use common barriers to separate adjacent runs, the barrier shall extend from the floor to the chain-link or canopy top. The lower portion (at least three feet six inches from the floor) shall be a solid or composite barrier; the remainder may be solid wall or wire mesh fence fabric.

2.9 Kennel runs shall be equipped with either a raised sleeping platform or a doghouse.

Sleeping platforms shall be constructed of non-porous materials (e.g., stainless steel, fiberglass) and be of adequate size to accommodate the dog. If an enclosed bedding area is attached to the kennel run, it shall have solid walls between adjacent runs with chain-link ends. If separate, it shall have four (4) solid walls and an access opening on one end. Access doors to interior sleeping areas in indoor/outdoor runs shall be at least 40 inches high and 28 inches wide.

2.10 Indoor/outdoor and outdoor runs shall be covered with a canopy providing shade during all daylight hours. All kennel runs shall have secured chain-link tops to prevent dogs from jumping or climbing out.

2.11 Kennel facilities and runs shall have fresh air via windows, doors, vents, or air conditioning. When CBP canines are present, the ambient temperature in areas where they are housed shall not fall below 45°F (7.2°C) for more than four (4) consecutive hours and shall not rise above 85°F (29.5°C) for more than four (4) consecutive hours.

The ventilation system shall maintain a steady and consistent temperature across the entire CBP canine housing area.

2.12 An emergency backup generator shall be available to provide immediate power to the kennel’s HVAC, lighting, and security systems in the event of a power outage. The generator shall be capable of operating until primary power is restored.

2.13 Wire mesh fence fabric shall be used for runs and gates. The fabric shall be at least 11-gauge material for 2-inch mesh or at least 13-gauge for 1¼-inch mesh. Access gates to each run and sleeping area shall have positive latching systems to prevent accidental opening.

2.14 To restrict access from outside, security fencing shall surround all outside runs and break areas. The fence fabric shall be 11-gauge steel chain-link fence between six (6) and eight (8) feet high. Fencing shall be installed so that topography or structures do not permit passage over, around, or under the fence. Fencing shall be maintained in good repair at all times.

2.15 The kennel facilities, kennel runs, and parking area shall be under video surveillance 24 hours per day, 7 days per week, and have exterior lighting on all sides of the building to support safe nighttime activity. Video surveillance shall be at least 720p resolution and shall cover kennel aisles, CBP canine housing areas, entrances/exits, and parking areas.

Video shall be made available to CBP upon request.

2.16 The Government will not reimburse the contractor for any construction or remodeling of the kennel facility.

Task 3 – Cleaning, Sanitation, Disinfection, and Pest Control

3.1 The contractor shall maintain a clean and sanitized facility at all times, consistent with applicable regulations and the Animal Welfare Act. The kennel and surrounding property shall be maintained so as not to pose any danger to canines or CBP personnel.

3.2 The contractor shall conduct daily cleaning and weekly deep cleaning of all areas housing CBP canines. All areas housing CBP canines shall be rodent and pest free.

3.3 Stool, urine, and food waste shall not remain in runs, kennels, or break areas for more than one (1) hour during required staffing hours. All stools shall be removed within one

(1) hour after the kennel opens for business or no later than 9:00 a.m. on days when the kennel is not normally open.

3.4 Daily Cleaning shall at a minimum include:

• Removing solid waste and cleaning urine as soon as possible.

• Sweeping or otherwise removing debris, fur, and dirt from floors, drain grates, runs, and break areas.

• Spot cleaning soiled areas using approved detergents and disinfectants.

• Cleaning water bowls with hot, soapy water and refilling with fresh potable water.

3.5 Weekly Deep Cleaning and Disinfection shall at a minimum include:

• Pre-cleaning (hosing or power washing) to remove loose debris, fur, and waste.

• Scrubbing floors, walls, doors, grates, and other surfaces with a veterinarian-approved detergent.

• Thoroughly rinsing to remove detergent residues.

• Applying veterinarian-approved disinfectants per product label instructions.

• Ensuring all runs and surfaces are completely dry prior to returning canines.

3.6 All detergents, disinfectants, and chemicals used for cleaning shall be EPA or State-approved for use around animals, stored away from food items, and kept capped in original labeled containers whenever possible. Any chemicals not in original containers shall be clearly labeled with their contents. Cleaning tools shall be stored in a manner that allows wet items to dry and prevents bacterial growth.

3.7 Empty dog food bags shall be disposed of in covered containers. All food shall be stored in rodent-proof covered containers. The kennel shall have potable hot and cold running water. If water is supplied from an underground well, it shall be tested and approved for human consumption (potable), and documentation shall be provided to CBP within twenty (20) days of contract award.

3.8 CEOs shall have 24-hour access to potable hot and cold running water. Self-waterers are not permitted for CBP canines.

3.9 The property surrounding the kennel facility shall be maintained in a clean and orderly condition, free of refuse, garbage, trash, and debris. Seeded areas shall be regularly mowed or trimmed and kept clear of brush and tall vegetation that may pose health or safety risks.

3.10 The kennel and surrounding areas shall be treated to prevent flea and tick infestation on at least a semi-annual basis or more frequently if required. The contractor shall maintain a proactive pest-control plan to prevent infestation by rodents, roaches, and other vermin. Pest-control treatment shall use chemicals safe for use around working canines, and pest-control records shall be made available to CBP upon request.

3.11 Break areas used by CBP canines shall be kept free of toys (e.g., tennis balls) when CBP canines are present. When not in use, break areas shall be maintained in the same state of cleanliness and sanitation as required elsewhere in this section.

Task 4 – Health, Isolation, Bathing, and Medications

4.1 The contractor shall ensure CBP canines are not housed in the same room as animals that are quarantined or under medical treatment. The kennel must have an isolation area to house quarantined or medically treated animals. Ill CBP canines shall be kenneled separately from ill privately boarded dogs.

4.2 The kennel shall have first-aid kits for personnel and animals. The contractor shall maintain written procedures to educate employees on how to handle animal-related injuries. These procedures shall be submitted with the quote and provided to CBP upon request.

4.3 The contractor shall observe CBP canines for signs of illness, injury, disease, or distress and shall monitor changes in physical condition or behavior.

4.4 If a CBP canine is injured or becomes ill, the contractor shall contact the CBP Canine Supervisor immediately upon discovery. During required staffing hours (see Task 7), contact shall be made within thirty (30) minutes of determining that the canine is injured or ill. If the Canine Supervisor is unavailable, the contractor shall contact the CEO or the

COR.

4.5 Authorization from the Canine Supervisor, CEO, or COR is required before non-emergency medical treatment is provided. If treatment is not pre-authorized by CBP, the contractor will be liable for any charges incurred.

4.6 In an emergency, if the Canine Supervisor, CEO, or COR cannot be reached, the contractor shall immediately transport the ill or injured canine to the pre-designated veterinarian. The authorized veterinarian’s contact information and CBP points of contact will be provided after award.

4.7 Failure to contact appropriate Government personnel in a timely manner places liability on the contractor for any resulting costs.

4.8 When a CBP canine requires medication and the assigned CEO is off duty, the CEO shall coordinate with kennel personnel at least twenty-four (24) hours in advance, providing clear instructions on administration. All medications administered shall be recorded in a medication log specific to the individual canine and reflected in the Canine Status Chart.

4.9 If a CBP canine dies while at the facility, CBP personnel will take possession of the remains and transport them to a CBP-designated veterinary facility. No CBP canine shall be buried or disposed of by kennel personnel.

4.10 CEOs are responsible for administering flea and tick preventives to their assigned canines unless unavailable. If the kennel administers preventive treatments at CBP’s request, the kennel shall document administration via email to CBP and in the Canine Status Chart.

4.11 All CBP canines must be treated monthly with an approved flea and tick preventative (e.g., Frontline Plus) and may require more frequent treatment in high-tick areas following CBP guidance. CBP canines shall be maintained on year-round flea and tick preventive medication consistent with CBP Canine Program guidelines.

4.12 CBP is responsible for bathing CBP canines. The contractor’s facility shall have a bathing utility suitable for bathing canines. CBP will coordinate bathing times to fit the contractor’s routine. The contractor shall provide canine-approved shampoo, washing brushes, towels, and a drying device (dog dryer) suitable for working dogs. If the contractor agrees to provide bathing services at no additional cost, a signed notice shall be provided to the COR.

Task 5 – Food and Feeding

5.1 The contractor shall provide all food, supplies, and equipment necessary to perform the services, including stainless steel feed and water pans, cleaning supplies and equipment, and disinfectants.

5.2 CBP canines will be fed two (2) times per day unless otherwise prescribed by a veterinarian. Standard feeding times are 6:00 a.m. and 2:00 p.m. CBP Officers will feed their assigned canines when their work schedule conflicts with feeding times and normal contractor staffing hours.

5.3 The quantity fed shall be based on the manufacturer’s recommended serving size unless special rations are approved by the COR or Canine Supervisor. Acceptable ranges for key nutritional factors include:

• Energy density: 4.0 to 5.5 kcal ME/g DM

• Fat: 15–40% fat DM, or 30–65% of calories from fat

• Soluble carbohydrate (NFE): 39–55% NFE DM, or 20–50% of calories from NFE

• Protein: 22–32% protein DM, or 18–25% of calories from protein

• Digestibility: DM digestibility > 80%

5.4 Once a standard, approved brand of dog food is established, any change must be approved at least seven (7) calendar days in advance by the COR or Canine Supervisor.

Special rations for dietary or medical purposes must also be approved at least seven (7) days in advance.

5.5 CBP canines shall be maintained on year-round heartworm and hookworm preventive medication consistent with CBP Canine Program guidelines. The assigned CEO is responsible for administering these preventives. If the CEO is unavailable, the kennel may administer the medication at CBP’s request and shall document administration via email to CBP and in the Canine Status Chart.

5.6 Personnel feeding the canines shall complete the Food & Stool Chart daily for each dog, including percentage of food consumed at each feeding. The assigned CEO is responsible for ensuring the Food & Stool Chart is completed each day. The chart format will be provided by the Canine Supervisor or COR.

5.7 CBP canines must be allowed a minimum of three (3) supervised breaks per day:

once in the morning, once midday, and once in the evening.

Task 6 – Safety, Staffing, Personnel, and Records

6.1 The contractor shall maintain an emergency procedures plan, including a local fire evacuation plan, posted in the kennel. The contractor shall provide fire extinguishers suitable for common construction materials and electrical fires and ensure they are inspected and maintained per local, state, and federal fire regulations.

6.2 The contractor shall maintain business and liability insurance as required by applicable state and local governments and municipalities.

6.3 The COR or Canine Supervisor may make periodic unannounced inspections. The contractor must be certified to provide kenneling services by applicable local and state municipalities as required.

6.4 The contractor shall maintain a written “Escaped Dog Plan” describing steps for notification, attempts to recover the animal, and coordination with CBP. The plan shall be submitted within twenty (20) business days of contract award.

6.5 The contractor shall maintain written procedures for handling animal-related injuries and ensure all contractor personnel are trained to follow them.

6.6 If required by state or local law, the kennel manager must be certified to manage a kennel facility. If the kennel manager changes, the contractor shall notify the COR immediately. Contractor staff shall have sufficient technical knowledge and qualifications to perform SOW functions.

6.7 Background Checks

All contractor personnel who will have access to CBP canines, CBP-dedicated areas within the kennel facility, or CBP information shall successfully complete background checks prior to being granted such access. At a minimum:

• Background checks shall comply with applicable state and local requirements for individuals working with animals and in secure facilities; and

• Upon request, the contractor shall provide written confirmation to the COR that required background checks have been completed and that no disqualifying information was found.

Contractor personnel who fail to meet background check requirements, or whose conduct raises security or suitability concerns, shall be removed from performing services under this contract upon CBP request.

6.8 The kennel facility shall be staffed on site by at least one (1) employee between 6:00 a.m. and 7:00 p.m., seven (7) days per week. These hours are the active dog hours for CBP canines. This staffing ensures compliance with health and stool-removal requirements.

6.9 CBP canine officers shall have 24-hour access to the portion of the kennel used to house CBP canines. CEOs must be able to retrieve their assigned canine within five (5) minutes of notification and within ten (10) minutes of arrival at the facility. Under no circumstances shall members of the public or unauthorized persons access CBP canines.

If keyed locks or padlocks are used, the contractor shall provide keys (or sets of keys) to each assigned CEO as appropriate. All entry and exit points shall be secured when unattended. Kennels shall have double gates/doors to enter and exit the facility and grounds.

6.10 The contractor shall maintain comprehensive records for all CBP canines kenneled at the facility and shall provide monthly reports to the COR consistent with the 30-day billing cycle, if directed by CBP. At a minimum, records shall include:

• Canine Kenneling Log (presence and placement within the facility)

• Canine Status Chart (movement between runs, feeding times, stool cleanup, weight, medications)

• Exercise Log (including confirmation of exercise for detector dogs not scheduled to work during any four-day consecutive period)

• Medication and Health Notes (health observations, injuries, treatments)

• Staffing Logs (confirmation of required staffing hours and any deviations)

5. DELIVERABLES AND DELIVERY SCHEDULE:

5.1 Deliverables Due at Time of Quote Submission

Offerors shall submit the following with their quotes:

1. Kennel Facilities Description o Floor plans o Security measures o Video surveillance details o Fencing description o Climate control system overview

2. Operations Plan o Daily care procedures o Feeding schedule o Sanitation methods o Emergency handling protocols

3. Security and Emergency Response Plan o Escaped dog procedures o After-hours access plan o Unauthorized entry prevention

4. Regulatory Compliance Documentation o Proof of compliance with Animal Welfare Act (9 CFR 3.1 & 3.11) o Confirmation of adherence to National Canine Enforcement Handbook

(HB 3200-07B)

5. Facility and Operational Compliance Documentation o Proof of compliance with applicable federal, state, and local regulations o Required kennel licenses and certifications

6. Potable Water Certification o Documentation verifying potable water supply (including test results, if applicable)

7. Employee Education Plan o Written procedures for handling animal-related injuries o Confirmation of employee training

8. Escaped Dog Plan (per Task 6.4) o Step-by-step recovery plan o Internal notification and escalation procedures

9. Animal Injury and Illness Protocols (per Task 4) o SOPs for injury/illness response o CBP and veterinary contact procedures

10. Bathing Utility Statement (per Task 4.12) o Confirmation of on-site bathing utility o Optional statement if bathing services are provided at no additional cost

5.2 Monthly Recurring Deliverables (if directed by CBP)

If directed by the CBP program, the contractor shall submit a monthly Kennel Records Report including:

• Canine assignment and movement logs

• Feeding and stool cleanup records

• Weight tracking

• Medication logs

• Exercise logs for canines not working four (4) or more consecutive days

5.3 Semi-Annual and As-Needed Deliverables

• Flea and Tick Prevention Log (records of semi-annual treatments and any additional treatments)

• Heartworm and Hookworm Medication Report (confirmation of administration), to be available during COR semi-annual reviews

• Emergency Veterinary Contact Sheet (name, address, and contact information of the designated veterinary provider), kept on file and available upon request

6. GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION:

CBP will provide, as applicable:

• Forms and templates such as Food & Stool Charts, Canine Status Charts, and other log formats.

• Contact information for CBP Canine Supervisors, CEOs, COR, and designated veterinarian(s).

• Any special medications or diets required for particular canines.

No Government-furnished equipment (GFE) is anticipated beyond the items listed above, unless otherwise specified in the contract.

7. PLACE OF PERFORMANCE:

The work shall be performed at the contractor’s kenneling facility located within a five

(5) mile radius of 11099 S. La Cienega Blvd., Los Angeles, CA 90045. Local travel within the Los Angeles metropolitan area may be required to transport CBP canines to and from designated veterinary facilities.

8. PERIOD OF PERFORMANCE:

The anticipated period of performance for this requirement is:

Base Period: January 29, 2026 - January 28, 2027 Option Period One (Year 1): January 29, 2027 - January 28, 2028 Option Period Two (Year 2): January 29, 2028 - January 28, 2029 Option Period Three (Year 3): January 29, 2029 - January 28, 2030 Option Period Four (Year 4): January 29, 2030 - January 28, 2031

9. SECURITY:

All work performed under this SOW is expected to be UNCLASSIFIED. No security clearance is anticipated. However:

• Contractor personnel shall be subject to any background checks required by local or state law and CBP facility access requirements (in addition to the checks required in Section 6.7).

• Contractor personnel shall not publicly identify CBP canines, associated personnel, or operational details in media, social media, or marketing materials.

• A DD-254 is not expected unless later determined by CBP to be required.

10. SPECIAL CONSIDERATIONS:

• The contractor shall not use CBP canines, CBP personnel, or the facility in advertising or promotional materials.

• The contractor shall promptly report any suspected security issues, attempted unauthorized access, or significant incidents involving CBP canines, CBP property, or the kennel facility to the COR or Canine Supervisor.

• Parking sufficient to accommodate Government-owned vehicles of CBP personnel on duty shall be provided on facility grounds. The parking area shall be safe, lighted, and available 24/7 to support loading and unloading of canines.

11. POINTS OF CONTACT:

Will be provided at award

Task 6 – Safety, Staffing, Personnel, and Records