2.06d RFP 21R4006 Combined Att6_Att9.pdf

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Source Selection Plan

SOURCE SELECTION INFORMATION – SEE FAR 2.101 and 3.104 For Official Use Only

Attachment (2)

PAST PERFORMANCE QUESTIONNAIRE

TO BE COMPLETED BY THE RESPONDENT AND RETURNED TO FLC PH

(PLEASE DO NOT RETURN TO THE CONTRACTOR WHO ORIGINATED THIS

REQUEST)

A. The completion of this questionnaire is requested from your agency/company to assist with establishing the performance history for the Contractor named below. This questionnaire will be utilized by NAVSUP Fleet Logistics Center Pearl Harbor to evaluate the aforementioned contractor’s past performance on previous contracts as it relates to the probability of successful accomplishment of the work required by the Government relative to the award of the contract resulting from the solicitation.

Please provide concise comments regarding your overall assessment of the contractor’s performance on the contract identified below. Please respond to each question in a narrative format. Please e-mail the completed questionnaire(s) to: marilyn.hockersmith@navy.mil within 5 days of receipt.

A. Solicitation Data for the proposed effort

Solicitation Number: N0060421R4006 Requirement: Torpedo Weapons Retriever (TWR) Operations and Maintenance

Services Customer/Agency: Commander, Naval Submarine Support Command (NSSC) Requirement Description: TWR Operations and Maintenance Services at Joint Base Pearl Harbor

Hickam Hawaii will include trained and technically competent crew to operate three Government-owned torpedo retrieval vessels in support of the NSSC mission within the Hawaiian Island Fleet Operating Area;

plan and conduct all maintenance, repairs, and alterations necessary to maximize operational readiness of the vessels; and provide all shore-based logistical support necessary to maintain and operate the vessels.

B. Please complete on behalf of: [Offeror please complete this section]

Company's Name:

POC/Title/Position/Role:

POC/Title/Position/ Role:

Contract/Purchase Order No.

Contract Value:

Contract Type:

Period of Performance:

Business Address:

Phone Number:

Email Address:

Please select from the following as it applies to this contract:

Contracting Role PRIME SUBCONTRACTOR Termination History Convenience Default N/A

The following definitions should be used in your assessment of Contractor performance.

C. Respondent Identification

Command Name:

POC Name/Title/Position:

E-mail Address:

Phone Number:

D. Explanation of codes:

Past Performance Quality Ratings Table

Code Rating Definition

E Exceptional Performance met contractual requirements and exceeded many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

VG Very Good Performance met contractual requirements and exceeded some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S Satisfactory Performance met contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

M Marginal Performance did not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflected a serious problem for which the contractor has not/did not identify corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

U Unsatisfactory Performance did not meet most contractual requirements and recovery was not in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions were ineffective.

NA Not Applicable Rating was not applied to the area for evaluation.

E. Check the appropriate code for each item on the questionnaire and provide supporting narrative. At a minimum, rationale must be provided for ratings of unsatisfactory.

1. Quality/Meeting Contract Requirements: The offeror’s demonstrated history of delivering products and services that met or exceeded the requirements of the contract.

a. How would you describe your level of customer satisfaction?

E VG S M U NA

Please provide rationale for the assigned rating.

b. Were there instances of rework and/or deficiency reports? (If yes, explain)

c. Did the contractor engage in effective and/or innovative work applications that were beneficial to the Government?

2. Quality/Meeting Contract Requirements

a. Did the Contractor meet/comply with performance schedules?

b. Rate the timeliness of submission of requested information, reports and invoicing.

3. Quality/Contractor Responsiveness - The offeror’s demonstrated ability to:

a. Respond to customer concerns

b. Isolate and resolve problems the number and severity of problems the effectiveness of corrective actions taken

c. Contractor's cost control. Did the contractor deliver at the agreed-to price/cost? Describe the reasons for changes to contract value (e.g., scope changes, overrun/underrun, Government-imposed schedule changes, etc.)

4. Additional Observations/Information

a. Identify the contractor's overall strengths and weaknesses.

b. Given hindsight, are you satisfied that that the contract was awarded to the right contractor?

Would you be pleased to have this contractor perform work for you again? Why?

c. Are you aware of any other contracted efforts performed by this contractor similar in nature to this contract? Please identify contract/program and point of contact.

d. Is there anyone else we should send this questionnaire to? Please identify by name, organization, and phone number.

Assessor’s Signature Date

5. Thank you for your assistance in this source selection. If you have any questions, please call or email Marilyn L. Hockersmith at 850-496-6183, marilyn.hockersmith@navy.mil.

CONTRACT ADMINISTRATION PLAN (CAP)

FOR FIXED PRICE CONTRACTS WITH A COST TYPE CLIN

N0060421R4006

In order to expedite the administration of this contract, the following delineation of duties is provided. The names, addresses and phone numbers for these offices or individuals are included elsewhere in the contract award document. The office or individual designated as having responsibility should be contacted for any questions, clarifications or information regarding the administration function assigned.

1. The Procuring Contract Office (PCO) is responsible for:

a. All pre-award duties such as solicitation, negotiation and award of contracts.

b. Any information or questions during the pre-award stage of the procurement.

c. Freedom of Information inquiries.

d. Changes in contract terms and/or conditions.

e. Post award conference.

2. The Contract Administration Office (CAO) is responsible for matters specified in FAR 42.302, except those areas otherwise designated as the responsibility of the Contracting Officer's Representative (COR) or someone else herein.

3. The Defense Contract Audit Agency (DCAA) is responsible for audit verification/provisional approval of invoices and final audit of this contract prior to final payment to the contractor.

4. The paying office is responsible for making payment of proper invoices after acceptance is documented.

5. The Contracting Officer's Representative (COR) is responsible for interface with the contractor and performance of duties such as those set forth below. It is emphasized that only the PCO/CAO has the authority to modify the terms of the contract. In no event will any understanding, agreement, modification, change order, or other matter deviating from the terms of the basic contract between the contractor and any other person be effective or binding on the government. If in the opinion of the contractor an effort outside the scope of the contract is requested, the contractor shall promptly notify the PCO in writing. No action may be taken by the contractor unless the PCO or CAO has issued a contractual change. The COR duties are as follows:

a. Technical Interface

(1) The COR is responsible for all Government technical interface concerning the contractor and furnishing technical instructions to the contractor. These instructions may include: technical advice/recommendations/clarifications of specific details relating to technical aspects of contract requirements; milestones to be met within the general terms of the contract or specific subtasks of the contract; or, any other interface of a technical nature necessary for the contractor to perform the work specified in the contract. The COR is the point of contact through whom the contractor can relay questions and problems of a technical nature to the PCO.

(2) The COR is prohibited from issuing any instruction which would constitute a contractual change.

The COR shall not instruct the contractor how to perform. If there is any doubt whether technical instructions contemplated fall within the scope of work, contact the PCO for guidance before transmitting the instructions to the contractor.

b. Contract Surveillance

(1) The COR shall monitor the contractor's performance and progress under the contract. In performing contract surveillance duties, the COR should exercise extreme care to ensure that he/she does not cross the line of personal services. The COR must be able to distinguish between surveillance (which is proper and necessary) and supervision (which is not permitted). Surveillance becomes supervision when you go beyond enforcing the terms of the contract. If the contractor is directed to perform the contract services in a specific manner, the line is being crossed. In such as situation, the COR's actions would be equivalent to using the contractor's personnel as if they were government employees and would constitute transforming the contract into one for personal services.

(2) The COR shall monitor the contractor's performance to see that inefficient or wasteful methods are not being used. If such practices are observed, the COR is responsible for taking reasonable and timely action to alert the contractor and the PCO to the situation. When contract performance is taking place at a government location, the COR shall also monitor contractor employees performing under the contract with regard to kind, number and hours worked to ensure that the contractor is properly charging time applied to the contract. A record of such personal observations should be kept and compared with charges invoiced by the contractor for that task and time frame. This information can also be used as a tool in evaluating the contractor certificate of performance. It is essential that the COR coordinate these efforts with the CAO designated in the contract.

(3) The COR will take timely action to alert the PCO to any potential performance problems. If performance schedule slippage is detected, the COR should determine the factors causing the delay and report them to the PCO, along with the contractor's proposed actions to eliminate or overcome these factors and recover the slippage. Once a recovery plan has been put in place, the COR is responsible for monitoring the recovery and keeping the PCO advised of progress.

(4) The COR shall maintain surveillance of the contractor's performance to determine if the percentage of work performed reasonably corresponds to the percentage of funds expended. This responsibility requires a thorough review of the contractor's progress reports. The COR shall immediately report to the PCO any difficulties perceived in this area. The COR is also responsible for providing the contractor with any written comments the PCO may make in response to the progress reports and/or personal observations of the COR.

(5) If the Contractor Performance Assessment Reporting System (CPARS) is applicable to the contract you are responsible for completing a Contractor Performance Assessment Report (CPAR) in the CPARS Automated Information System (AIS). The initial CPAR, under an eligible contract, must reflect evaluation of at least 180 days of contractor performance. The completed CPAR, including contractor comments if any, (NOTE: contractors are allowed 30 days to input their comments) should be available in the CPARS AIS for reviewing official (PCO) review no later than 270 days after start of contract performance. Subsequent CPARs covering any contract option periods should be ready at 1-year intervals thereafter.

c. Invoice Review and Approval/Inspection and Acceptance

(1) The COR is responsible for quality assurance of services performed and acceptance of the services or deliverables. The COR shall expeditiously review copies of the contractor's invoices or vouchers, certificate of performance and all other supporting documentation to determine the reasonableness of the billing. In making this determination, the COR must take into consideration all documentary information available and any information developed from personal observations.

(2) The COR must indicate either complete or partial concurrence with the contractor's invoice/voucher by executing the applicable certificate of performance furnished by the contractor. The COR may request DCAA to take a payment offset on questioned costs, when documentary evidence or personal observations do not support submitted invoices. The COR shall notify DCAA when questioned costs have been resolved with the contractor. The COR will ensure that DCAA conducts floor checks and/or timecard checks when actual monitoring is not feasible. The COR will be cognizant of the invoicing procedures and the prompt payment due dates detailed elsewhere in the contract.

(3) The COR will provide the PCO and the CAO with copies of acceptance documents such as Certificates of Performance.

(4) The COR shall work with the Contractor to obtain and execute a final voucher no more than 60 days after completion of contract performance. The COR shall ensure that the voucher is clearly marked as a “Final Voucher.”

d. Contract Modifications.

(1) The COR is responsible for developing the statement of work for change orders, technical direction letters (TDLs) or modifications and for preparing an independent government cost estimate of the effort described in the proposed statement of work.

(2) Once the Contracting Officer has requested and received the contractor's proposal the COR shall review and evaluate the contractor's proposal and furnish comments and recommendations.

e. Administrative Duties

(1) The COR is responsible for taking appropriate action on technical correspondence pertaining to the contract and for maintaining files on each contract. This includes all modifications, government cost estimates, contractor invoices/vouchers, certificates of performance, DD 250 forms and contractor's status reports.

(2) The COR shall maintain files on all correspondence relating to contractor performance, whether satisfactory or unsatisfactory, and on trip reports for all government personnel visiting the contractor's place of business for the purpose of discussing the contract.

(3) The COR must take prompt action to provide the PCO with any contractor or technical code request for change, deviation or waiver, along with any supporting analysis or other required documentation.

f. Government Furnished Property. When government property is to be furnished to the contractor, the COR will take the necessary steps to ensure that it is furnished in a timely fashion and in proper condition for use.

The COR will maintain adequate records to ensure that property furnished is returned and/or that material has been consumed in the performance of work.

g. Security. The COR is responsible for ensuring that any applicable security requirements are strictly adhered to.

h. Standards of Conduct. The COR is responsible for reading and complying with all applicable agency standards of conduct and conflict of interest instructions.

i. Written Report/Contract Completion Statement

(1) The COR is responsible for timely preparation and submission to the PCO, of a written, annual evaluation of the contractors performance. The report shall be submitted within 30 days prior to the exercise of any contract option and 60 days after contract completion. The report shall include a written statement that services were received in accordance with the Contract terms and that the contract is now available for close-out. The report shall also include a statement as to the use made of any deliverables furnished by the contractor. For contracts where technical direction letters (TDLs) are issued, one consolidated report which addresses all actions under the contract may be submitted.

(2) If the Contractor Performance Assessment Reporting System (CPARS) is applicable to the contract you are responsible for completing a final Contractor Performance Assessment Report (CPAR) in the CPARS with 30 days of contract completion.

(3) The COR is responsible for providing necessary assistance to the Contracting Officer in performing Contract Close-out in accordance with FAR 4.804, Closeout of Contract Files.

6. The Technical Assistant (TA), if appointed, is responsible for providing routine administration and monitoring assistance to the COR. The TA does not have the authority to provide any technical direction or clarification to the contract. Duties that may be performed by the TA are as follows:

a. Identify contractor deficiencies to the COR.

b. Review contract deliverables, recommend acceptance/rejection, and provide the COR with documentation to support the recommendation.

c Assist in preparing the final report on contractor performance for the applicable contract in accordance with the format and procedures prescribed by the COR.

d. Identify contract noncompliance with reporting requirements to the COR.

e. Review contractor status and progress reports, identify deficiencies to the COR, and provide the COR with recommendations regarding acceptance, rejection, and/or Government technical clarification requests.

f. Review invoices for the appropriate mix of types and quantities of labor, materials, and other direct costs, and provide the COR with recommendations to facilitate COR certification of the invoice.

g. Provide the COR with timely input regarding technical clarifications for the statement of work, possible technical direction to provide the contractor, and recommend corrective actions.

h. Provide detailed written reports of any trip, meeting, or conversation to the COR subsequent to any interface between the TA and contractor.

TORPEDO WEAPONS RETRIEVER (TWR) OPERATIONS AND MAINTENANCE SERVICES

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

N00604-21-R-4006

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the Performance Work Statement (PWS). The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical Performance Processes and Requirements:

Critical to the performance of Torpedo Weapons Retrieval Operations and Maintenance Services in support of Naval Submarine Support Command (NSSC) at Joint Base Pearl Harbor Hawaii is the timely, accurate, and thorough completion of all contract requirements. The contract is firm-fixed price with a cost-reimbursable

CLIN.

2. Performance Standards:

a. Scheduled Maintenance – Schedule and complete all preventive maintenance in accordance with PWS, maintenance plans, SOPs, the Original Equipment Manufacturer Technical Manuals (OEM), NAVSEA Preventive Maintenance System (PMS) and good engineering practices.

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract and the contractor’s Quality Control Plan (QCP) for the required content, quality, timeliness, and accuracy.

c. Past Performance – In addition to any schedule, deliverables, and cost aspects of performance discussed above and pursuant to FAR 42.15, the Government will assess the contractor's record of conforming to contract requirements and to standards of good workmanship, the contractor's adherence to contract schedules including the administrative aspects of performance, the contractor's history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor's business-like concern for the interest of the customer.

3. Surveillance Methods:

The principal methods that apply to the type of work being performed on this contract will include, but is not limited to, random or planned sampling, periodic or 100% inspection, customer feedback and validated customer complaints. One method or any combination of methods may be used. The Contracting Officer’s Representative (COR) will provide timely feedback to the contractor on unacceptable performance. Prompt feedback is essential so the contractor can develop and implement a corrective action plan. Surveillance will be conducted monthly and on an as-needed basis. COR reports will be submitted by the COR to the Contracting Officer (KO) on a monthly basis. Out of cycle reports may be submitted in support of unacceptable performance identified during the performance period or when there is a significant change in performance that alters the assessment in one or more evaluation areas.

4. Incentives/Disincentives:

The COR submits an annual Contractor Performance Assessment Report (CPAR). The contractor's failure to achieve satisfactory performance under the contract, reflected in the COR's annual report, may result in the non-exercise of available options. In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

5. Performance Measurement: Performance will be measured in accordance with the following table:

Performance Element

Performance Requirement

Surveillance Method Frequency Acceptable Quality Level

Regulatory Compliance (Paragraph 1.19.4.8)

Full compliance with all applicable international conventions and all applicable laws, regulations, and other requirements of the US including all applicable State, local, Navy, DOD, and United States Coast Guard regulations.

Inspection by the COR, base environmental, state environmental.

Quarterly spot checks and unannounced.

100% Compliance with standards

Property Control Systems Plan

(CDR A001 –

Paragraph 1.19.1)

A plan to establish and maintain an accurate property system to control, protect, preserve, and maintain all Government property.

Inspection by the COR Quarterly inventory, spot checks. Annual 100% inventory.

100% Accountability

Safety Plan

(CDR A002 –

Paragraph 1.19.2)

A plan, at a minimum, shall include asbestos control, heat stress control, hearing and sight conservation, lead control, respiratory protection, electrical safety, gas free engineering, lock-out/tag out procedures, hazardous material control and management, mercury control and management, polychlorinated biphenyls, and man-made vitreous fibers.

No major or minor safety violations or infractions

Inspection by the COR Quarterly, random spot checks, and as required for corrective actions.

No major violations, 2 minor violations corrected immediately.

Safety Program

(CDR A003 –

Paragraph 1.19.3)

A safety program established and maintained to promote occupational safety for the Vessels force and all embarked personnel.

No major or minor safety violations or infractions

Inspection by the COR Quarterly, random

No major violations, 2 minor violations corrected immediately.

Hazardous Material (HAZMAT) and Hazardous Waste (HW) Control Management Plan

(CDR A004 -

Paragraph 1.19.4)

A plan to include control management of HAZMAT and HW during the performance of the control and responsible to submit annual reports to EPCRA and CNRH.

100% inspection of all contract deliverables

100% Compliance

Severe Weather Response Plan

(CDR A005 -

Paragraph 1.19.5)

A response plan for heavy weather operations on

JBPHH.

Inspection by the COR 100% inspection

95% Compliance

Contractor Quality Control Plan

(CDR A006 -

Paragraph 1.19.6)

QCP that implements procedures to identify, prevent, and ensure non-recurrence of defective services and ensures that timely, positive correction action is taken when discrepancies are discovered.

Inspection by the COR

Quality Management System Plan

(CDR A007 –

Paragraph 1.19.7)

QC activities, inspections, and corrective actions completed as required by the plan.

Inspection by the COR Monthly, random

95% Compliance with the contractor Plan

Training Plan (CDR A008 – Paragraph 1.19.8)

A plan that demonstrates how the Contractor will accomplish both shore and afloat training.

Inspection by the COR Quarterly, and random spot checks

Personnel Contingency Plan

(CDR A009 –

Paragraph 1.19.9)

Plan adequately addresses and risk of interruption of service due to labor disruption within the service provider/s own labor force.

Inspection by the COR Quarterly, and

Oil/Fuel Spill Response Plan

(CDR A010 –

Paragraph 1.19.10)

Integrates the current Regional Integrated Contingency Plan to address continuity of training to maintain both initial and annual qualifications.

100% inspection

100% Compliance

Drug Testing Plan

(CDR A011 –

Paragraph 1.19.11)

A plan that details the stipulations and procedures of the drug testing program.

Inspection by the COR Random spot

100% of deliverables

Drawing, Manuals, Or other Technical Data (CDR A012) - Paragraph 1.19.12)

Provide new drawings, manuals, or other technical data generated in connection with vessel(s), maintenance, repair or alterations

Inspection by the COR Semi-annual 100% Accountability

Reimbursable Expenditure Report

(CDR A013 –

Paragraph 1.20.1)

Report submitted monthly of reimbursable expenditures

Inspection by the COR Monthly 100% Accountability

Depot Level Maintenance Report

(CDR A013 –

Paragraph 1.20.2)

Report submitted for ALL depot level actions

Inspection by the COR Weekly, Monthly, and random spot

Depot Level Maintenance Weekly Status Report (CDR A014

- Paragraph 1.20.3)

Report submitted for any industrial assistance action that exceeds fifteen (15) calendar days

Inspection by the COR Weekly, Monthly, and random spot

Shipyard Availability

POA&M- (CDR

A015 –Paragraph 1.20.4)

Develop a POA&M and procedures for preparing and procuring repair/shipyard availabilities

Inspection by the COR Monthly 95% Compliance

Periodic Reports (Paragraph 1.20.7)

Meet the requirements stated in the contract

TWR Services (Paragraph 2.1) in the contract.

98% Compliance

General Vessel Operations (Paragraph 2.2)

Inspection by the COR Monthly, and

TWR Operations (Paragraph 2.3)

Maintenance of Gov Vessels (Paragraph 2.4)

Supply and Configuration Management of Gov Equipment (Paragraph 2.5)

6. Contract Discrepancy Reports (CDR):

When nonconformities (failure to meet contract requirements) are discovered, the Government may issue a nonconformity notification or Contract Discrepancy Report (CDR) for each item that does not meet acceptable levels. Nonconformity notifications will be issued by the COR and CDR's will be issued by the Contracting Officer (KO) via e-mail. The contractor must reply to the COR and KO in writing within 5 days of receipt by identifying how future occurrences of the problem will be prevented. The contractor shall respond promptly to all nonconformity notifications and CDR’s with the corrective action taken and how reoccurrence will be prevented. Based upon the contractor's past performance and plan to solve the problem, the KO will determine if any further action will be taken. The Government will notify the contractor as follows:

a. Minor Nonconformity:

Method A - The COR will provide written notification to the contractor of a Minor Nonconformity, which is a defect that will “NOT” impair the performance life of a product, result in an unsafe condition, or cause risk to harm the environment. If a Method A is not corrected within 7 days of issue it shall be elevated to a Method B.

b. Major Nonconformity:

Method B - The COR will provide written notification to the contractor of a Major Nonconformity, which is a nonconformance that could impair the performance life of a product, result in hazardous unsafe condition, cause harm to the environment, and is an elevated Method A that has not been corrected within 7 days of issue.

c. Critical Nonconformity:

Method C - When a method B fails to obtain satisfactory results, or when the severity of the situation warrants, a CDR shall be issued by the Contracting Officer notifying the Contractor’s top level management that a serious quality problem exists and immediate management action must be taken to comply with the provisions of the contract.

7. Documentation:

Documentation used and referenced to perform surveillance will consist of technical reports, contractor plans and procedures, schedules, customer feedback and contract data requirements. During the course of a contract, the COR will retain a copy of all inspection schedules and surveillance activity logs. At the end of the surveil-lance period, the COR will submit a monthly COR report to the KO for inclusion in the contract file. However, when a specific service becomes unsatisfactory during a surveillance period the Surveillance Log (template shown below) can be used to document and support the nonconformity notice and/or CDR issuance.

a. Recording Observations.

Surveillance Logs can be used to record information on observations and defects noted. Each observation is rec-orded on the log. The documents then become a formal record for reference. The contractor is notified of each defect found during scheduled observations. The COR makes a notation on the surveillance log of the date and time the defect was discovered, then the COR asks the contractor to initial the notation, documenting notification of the defect only. The KO will be made aware of any defects discovered in the monthly COR report.

b. Potential Unacceptable Performance.

The COR must identify the specific service that is unacceptable and the possible causes, confer with the appropriate contractor staff and ask a number of questions to pinpoint the source of the problem.

c. Documenting Unacceptable Performance.

1. The COR shall attempt to resolve problems with the contractor. The original Surveillance Log, any nonconformity notifications, the attempted resolution, and the evaluation of results, are retained in the COR file.

2. Based on the severity of the discrepancy and the success of the solution, the COR will notify the KO.

d. Taking Action.

1. The COR may evaluate the contractor's performance and document any non-compliance, but only the KO may take action against the contractor for an unacceptable rating.

2. When the contractor's performance is unacceptable and a formal action is indicated, the COR will deter-mine what action is appropriate for the specific circumstances and make a recommendation to the KO.

3. The COR will process monthly surveillance reports into the PIEE System with the SPM Module at https://piee.eb.mil/piee-landing/

8. Acceptance of Services:

Invoices shall be submitted monthly for work performed the prior month. Invoices will be posted on the Wide Area Work Flow (WAWF) electronic Web-Based Order Processing System with attached backup information for customer acceptance. After the COR has accepted the invoice in WAWF, the invoice will be routed to DFAS for payment.

9. Performance Ratings:

All performance on contracts will be rated as Exceptional, Satisfactory, Marginal, or Unsatisfactory on the surveillance log. The COR will collect the surveillance logs and necessary supporting documentation and then prepare a COR report to give a site rating for each of the performance areas using the performance ratings below.

Exceptional: Indicates performance clearly exceeds contract requirements. The area of evaluation contains few minor problems for which corrective actions appear highly effective.

Satisfactory: Indicates performance clearly meets contract requirements. The area of evaluation contains some minor problems for which the corrective actions appear satisfactory.

Marginal: Indicates performance meets contract requirements. The area of evaluation contains one or more problem(s) for which corrective actions have not yet been identified, appear only marginally effective, or have not been fully implemented.

Unsatisfactory: Indicates the contractor is in danger of not being able to satisfy contract requirements and recovery is not likely in a timely manner. The area of evaluation contains serious problems for which the corrective actions appear ineffective.

Upward or downward arrows may be used to indicate an improving or worsening trend insufficient to change the assessment status.

Surveillance Log Template

CONTRACT NUMBER #:

SERVICE DESCRIPTION:

COR:

PERIOD OF PERFORMANCE:

MONTH COVERED: _______________________________________________

Performance Quality Ratings Table

Code Rating Definition E Exceptional Performance met contractual requirements and exceeded many to the

Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

VG Very Good Performance met contractual requirements and exceeded some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S Satisfactory Performance met contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

M Marginal Performance did not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflected a serious problem for which the contractor has not/did not identify corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

U Unsatisfactory Performance did not meet most contractual requirements and recovery was not in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions were ineffective.

NA Not Applicable Rating was not applied to the area for evaluation.

PERFORMANCE AREA: QUALITY OF SERVICE

Exceptional ( ) Very Good ( ) Satisfactory ( ) Marginal ( ) Unsatisfactory ( ) N/A ( )

Justification for Rating:

Corrective action required (if any):

PERFORMANCE AREA: SCHEDULE CONTROL

Satisfactory ( ) Marginal ( ) Unsatisfactory ( )

PERFORMANCE AREA: COST CONTROL

Exceptional ( ) Satisfactory ( ) Marginal ( ) Unsatisfactory ( )

PERFORMANCE AREA: MANAGEMENT/CONTRACT ADMINISTRATION

Satisfactory ( ) Marginal ( ) Unsatisfactory ( )

PERFORMANCE AREA: DELIVERABLES

Satisfactory ( ) Marginal ( ) Unsatisfactory ( )

PERFORMANCE AREA: INVOICING

Satisfactory ( ) Marginal ( ) Unsatisfactory ( )

PERFORMANCE AREA: REPORTING

Satisfactory ( ) Marginal ( ) Unsatisfactory ( )

PERFORMANCE AREA: OVERALL PERFORMANCE

Exceptional ( ) Satisfactory ( ) Marginal ( ) Unsatisfactory ( )

Attachment (1)

PAST PERFORMANCE INFORMATION

FORM RFP # N0060421R4006

Name of Offeror:

Contract Number, order number, or identifier:

Customer Name & Location: Customer Name:

Location:

Customer Point of Contact (Name & Title): Name:

Title:

Telephone Number (PLEASE VERIFY):

and e-mail address

Telephone number:

E-mail address:

Total dollar amount for this effort during the past five (5) years:

(For ordering vehicles, show both the annual maximum contract amount and the amount of orders actually performed):

(Show calendar year and dollars)

Number of personnel (FTE) performing per year (avg.):

Period of Performance: From:

To:

Detailed description of the work performed sufficient to demonstrate the relevance of the reference to the scope of the solicitation:

Scope:

Magnitude:

Complexity:

Provide information on problems encountered, corrective action(s) taken and the effectiveness of the corrective action(s):