2.04a Att. 4 QASP Services.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of the Small Craft Maintenance

Support Technician, the Contractor shall provide maintenance and small boat repair, troubleshooting, equipment maintenance scheduling and tracking, repair parts ordering and tracking, data entry, budget analysis and tracking specific to maintenance, and provide coxswain training as a Subject Matter Expert for the Command. The

Contractor shall be accurate and thorough with all contract/task order requirements.

2. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or task order(s).

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/task order(s) and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

3. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or inspection, and validated customer complaints.

4. Performance Measurement: Performance will be measured in accordance with the following table:

TASK PERFORMANCE

OBJECTIVE

PERFORMANCE

STANDARDS

FREQUENCY ACCEPTABLE

QUALITY

LEVEL (AQL)

SURVEILLANCE

METHOD

3.1.2 Conduct preventative and

corrective maintenance for all small crafts

All maintenance performed IAW Navy

PMS, SKED 3.2, and applicable technical manuals.

Continual 98% of maintenance completed on schedule with no more than 2% rework required.

3MC review of

SKED 3.2 logs;

random spot checks by the COR.

3.1.1

3.1.3.3

Maintain inventory control, execute parts ordering, and conduct monthly physical inventories

Accurate data entry and tracking utilized within OMMS-NG and SKED 3.2.

Monthly inventories are completed as required.

Monthly 100% completion of monthly physical inventories; 95% accuracy for records and parts tracking.

COR and Supply

Officer review of

OMMS-NG records and monthly inventory reports.

3.1.3.2 Provide coxswain and

small craft maintenance training

Training delivered safely, accurately, and

IAW command SOPs and technical guidelines for approx.

80 personnel.

Monthly 100% of scheduled monthly training evolutions completed.

COR review of training muster sheets/rosters and periodic direct observation.

3.1.2 Prepare

equipment/records for

Craft, trailers, and administrative records

Continual Zero (0) critical failures during

Official inspection reports (ISIC, readiness certifying events (e.g., ISIC, TYCOM 3M, and

INSURV)

are maintained in an

"inspection-ready" status at all times.

official inspections;

achieve a

Satisfactory or higher overall rating.

TYCOM, INSURV);

pre-inspection spot checks by the COR.

3.1.2 Support small boat

operational testing

IAW proper use of diagnostic equipment and adherence to safety protocols during all waterborne testing and troubleshooting.

Continual Zero (0) safety mishaps attributed to contractor negligence;

100% compliance with underway checklists.

Underway logs review; direct observation by the

Command/COR.

3.3 Provide Unscheduled and

Mission-Critical

Maintenance Coverage

Provide flexible operational coverage to satisfy unscheduled, time-sensitive maintenance requirements.

As Required Contractor responds to 98% of COR-validated mission-critical notifications.

COR review of maintenance logs and after-action reports.

3.5.1 Management/Quality

Control Plan (QCP)

Contractor Developed

IAW PWS.

Within five working days of contract start date

100% on-time submission;

Approved by

COR.

COR review and approval.

3.5.2 Monthly Status Reports Reports submitted

IAW PWS.

15th calendar day of the month

100% on-time submission.

Submitted monthly to COR.

3.5.3 Meeting Minutes /

Conference Notes

Minutes/notes taken for all contract-related meetings.

Within 5 days of the meeting

100% on-time submission.

Submitted to COR.

3.5.4 Final Report The report

summarizes all monthly reports and contract activity.

Within 15 days from contract conclusion

100% on-time submission.

Submitted to COR.

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR’s makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report

(CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.