2-AED Service SOW.pdf

Exhibit H - Statement of Work Automatic External Defibrillator (AED)

Maintenance and Inspection Service

Document Control # Workflow ID Revision #

AAA-0000 0

Effective Date: 1/25/26

Name Title

Originator: James Bell Sr. Manager Industrial Safety

Approver: Julio Aguilar Director - Agency Safety and Compliance

Revision # Description Initials Date

0 Initial Release JB 1/28/26

DART Agency Safety and Compliance

AAA-0000 Automatic External Defibrillator (AED)

Rev# 0

p. 2 of 8 Effective Date: 1/25/26

Table of Contents

1.0 General Information

A. Introduction B. Scope C. Reference Documentation D. Definitions / Abbreviations

2.0 Work Requirement

A. General Requirements

3.0 Deliverables

A. Contractor Deliverables B. DART Deliverables

4.0 Supporting Information

A. Security B. Place of Performance C. Qualifications of Key Personnel

5.0 Verification

p. 3 of 8 Effective Date: 1/25/26

1.0 General Information

This Statement of Work (SOW) will describe the requirements for the procurement of Automatic External Defibrillator (AED) Maintenance and Inspection Service.

A. Introduction Dallas Area Rapid Transit (DART) deploys Automated External Defibrillators (AEDs) throughout its facilities, administrative offices, vehicles, and operational environments. These devices are critical life-safety assets intended to support immediate response to cardiac emergencies. This Statement of Work outlines the requirements for maintenance, inspection, repair, documentation, and compliance tracking to ensure AED readiness and adherence to federal, state, and local regulatory requirements.

B. Scope The Contractor shall furnish all labor, materials, tools, software, equipment, and technical expertise necessary to provide preventive maintenance, corrective maintenance, OEM component replacement, inspection tracking services, and AED program support. Services include scheduled maintenance, unscheduled corrective repairs, replacement of consumables, provision of a digital tracking application, and training. Optional ad hoc consulting services may be provided at DART’s request but are not a mandatory deliverable under this contract.

C. Reference Documentation The Contractor shall be responsible for obtaining the following documents with latest revisions and shall comply therewith.

DDC Number Description

- Zoll AED Plus Manufacturer Documentation

- FDA Medical Device Readiness Guidelines

- OSHA 29 CFR 1910.1030 Bloodborne Pathogens Standard

- Texas Health & Safety Code AED Requirements

- Local EMS Medical Director Program Requirements

p. 4 of 8 Effective Date: 1/25/26

D. Definitions / Abbreviations

Abbreviation Description

AED Automated External Defibrillator

CM Corrective Maintenance

EMS Emergency Medical Services

HIPAA Health Insurance Portability and Accountability Act

OEM Original Equipment Manufacturer

PHI Protected Health Information

PM Preventive Maintenance

2.0 Work Requirement

A. General Requirements

1. The Contractor shall provide AED maintenance, repair, inspection documentation, and tracking services in accordance with manufacturer instructions, EMS requirements, and regulatory standards. All maintenance and repairs shall use OEM components unless otherwise approved by DART.

2. Preventative Maintenance Requirements

a. Preventive maintenance shall include the following tasks:

1) Replacement of consumables prior to expiration

2) Review of AED cabinets and environmental conditions

3) Functional checks in accordance with manufacturer instructions

4) Documentation of all completed maintenance activities

p. 5 of 8 Effective Date: 1/25/26

3. Corrective Maintenance Requirements

a. The Contractor shall respond to corrective maintenance needs as follows:

1) General non-urgent issues: within five (5) business days

2) Post-use replacement requirement: deliver a replacement

AED within twenty-four (24) hours

3) Conduct post-use evaluations after AED deployment

4) Provide temporary loaner AEDs when units are removed from service for post use evaluation

5) All corrective actions shall be documented in the tracking system

4. Service Response Requirements The Contractor shall ensure timely communication, documentation, and updates for all service requests. DART shall be notified upon completion of repairs or when additional actions are required.

5. Digital Inspection Platform Requirements The Contractor shall provide a digital inspection and compliance tracking application that includes:

1) Inspection scheduling and automated reminders

2) Battery and pad expiration tracking

3) Real-time readiness dashboards

4) Secure login and audit trails

5) Reporting tools for compliance audits and EMS reviews

6) Mobile device compatibility

7) Storage and retrieval of maintenance history

8) Support for HIPAA-compliant handling of event-related

PHI

6. Training and Support The Contractor shall provide initial AED program and platform training for DART personnel.

Additional consulting services as needed - such as enhanced AED program development or supplemental training shall be available on an ad hoc basis at DART’s request.

p. 6 of 8 Effective Date: 1/25/26

7. Regulatory and Documentation Requirements The Contractor shall maintain compliance with all applicable AED laws and requirements, including medical direction, event reporting, maintenance schedule documentation, and inspection records. Documentation shall be retained for a minimum of three (3) years. The Contractor shall support DART during any audit, EMS review, or legal inquiry related to AED operations or maintenance.

3.0 Deliverables

A. Contractor Deliverables

1) AED preventive and corrective maintenance reports

2) Post-use evaluation documentation

3) OEM replacement parts, cabinets, and AED units:

a. Replacement AED units Zoll Part # 20000700700011010 or OEM equivalent

b. Replacement AED CPR-D pads Zoll Part # 8900-0800-01 or OEM equivalent

c. Replacement Duracell Type 123 lithium batteries Zoll Part # 8000- 0807-01 or OEM equivalent.

d. Replacement AED wall cabinets Zoll Part # 8000-855 or approved equivalent

e. Maintenance and repair of Zoll AED Plus units as needed

Note: All parts must be OEM Products. DART currently has 52 Zoll AED Plus Units (Zoll Part # 20000700700011010) in our inventory.

4) Access to digital inspection and tracking platform

5) Monthly device readiness summaries

6) Ad hoc consulting or training services (if requested by DART)

B. DART Deliverables

1) Access to AED locations

2) Updated list of AED deployments and serial numbers

3) Notification to Contractor following AED deployment events

4) Documentation related to current device locations (Appendix A)

p. 7 of 8 Effective Date: 1/25/26

4.0 Supporting Information

A. Security

Contractor personnel shall comply with DART safety requirements, including identification, PPE requirements, and adherence to facility access protocols.

B. Place of Performance Services shall be performed throughout DART facilities where AEDs are deployed, as well as at the Contractor’s service location when unit transport is required. If the Contractor contracts out the work to a third party at the stated other location and that subcontractor has access and the ability for receipt, rebuilding, testing and shipping; that subcontractor at the stated other location may be audited by DART.

C. Qualifications of Key Personnel The contractor personnel should have the following:

1) The Contractor shall ensure that all personnel performing the service and repair of DART’s AEDs be of the appropriate skill level.

2) The Contractor shall have a minimum of five (5) years’ experience with AED program oversite, maintenance, repair, and inspection services.

5.0 Verification

DART reserves the right to audit AED readiness, maintenance documentation, and Contractor compliance with all elements of this SOW at any time.

p. 8 of 8 Effective Date: 1/25/26

5.0 Verification