RFP 19SA4025R0003 Janitorial services.pdf

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SOLICITATION

DOCUMENT

American Consulate General Jeddah, Saudi Arabia

Contracting and Procurement Office

JANITORIAL SERVICES

Solicitation No. 19SA4025R0003

American Consulate General, Jeddah PO Box 149

Jeddah 21411 Saudi Arabia

TABLE OF CONTENTS

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Section 1 - The Schedule

SF 1449 cover sheet Continuation To SF-1449, RFP Number 19SA4025R0003, Prices, Block 23 Continuation To SF-1449, RFP Number 19SA4025R0003, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

Section 2 - Contract Clauses

Contract Clauses Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

Solicitation Provisions Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 - Evaluation Factors

Evaluation Factors Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 5 - Representations and Certifications

Offeror Representations and Certifications Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

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SECTION 1

THE SCHEDULE

CONTINUATION TO SF-1449,

RFP NUMBER 19SA4025R0003

PRICES, BLOCK 23

1. PRICES AND PERIOD OF PERFORMANCE

The Contractor shall perform Janitorial Services, including furnishing all labor, material, equipment and services, for the U.S. Consulate General Compound in Jeddah, Saudi Arabia. The price listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor the fixed price per month for Standard Routine Service and a fixed rate per labor hour for any temporary additional services that may be order and have been satisfactorily performed, see 1.2.5 for additional information.

When ordered, Temporary/Additional Services will be based on an indefinite delivery/indefinite quantity basis, the minimum and maximum amounts are as follows:

Minimum: The Government shall place orders totaling a minimum of 10 Square meters. This reflects the contract minimum for the base year and each option period.

Maximum: The amount of all orders shall not exceed 5000 Square meters. This reflects the contract maximum for the base year and each option period for temporary/additional services.

The performance period of this contract is from satisfactory submission of Certificate of Insurance and will continue until the last of the base period of performance. At the discretion of the Contracting Officer, the term of the contract can be extended for four one-year option periods. The initial period of performance includes any transition period authorized under the contract.

1.1 VALUE ADDED TAX:

Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period.

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF 2010

NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF

2% PERSUANT TO 26 U.S.C. 5000C.

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1.2. Base Year (Term: Twelve (12) Months)

CLIN

SUB-CLIN

A. Standard Routine Service. The firm fixed price for the Base Year of the contract is:

Price per Month Quantity of Months Price per Year B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square meter 5000 per year

Total Temporary Additional Services Not to

Exceed per Year

Total Price for Base Year = A+B

VAT 15%

Total Price for Base Year after VAT (0001)

1.3. Option Year 1 Prices (Option Term: Twelve (12) Months)

CLIN

SUB-CLIN

A. Standard Routine Service. The firm fixed price for Option Year 1 of the contract is:

Price per Month Quantity of Months Price per Year B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square meter 5000 per year

Total Temporary Additional Services Not to

Exceed per Year

Total Price for Option Year 1 = A+B

VAT 15%

Total Price for Option Year 1 after VAT (1001)

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1.4. Option Year 2 Prices (Option Term: Twelve (12) Months)

CLIN

SUB-CLIN

A. Standard Routine Service. The firm fixed price for Option Year 2 of the contract is:

Price per Month Quantity of Months Price per Year B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square meter 5000 per year

Total Temporary Additional Services Not to

Exceed per Year

Total Price for Option Year 2 = A+B

VAT 15%

Total Price for Option year 2 after VAT (2001)

1.5. Option Year 3 Prices (Option Term: Twelve (12) Months)

CLIN

SUB-CLIN

A. Standard Routine Service. The firm fixed price for Option Year 3 of the contract is:

Price per Month Quantity of Months Price per Year B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square meter 5000 per year

Total Temporary Additional Services Not to

Exceed per Year

Total Price for Option Year 3 = A+B

VAT 15%

Total Price for Option year 3 after VAT (3001)

1.6. Option Year 4 Prices (Option Term: Twelve (12) Months)

CLIN

SUB-CLIN

A. Standard Routine Service. The firm fixed price for Option Year 4 of the contract is:

Price per Month Quantity of Months Price per Year B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square meter 5000 per year

Total Temporary Additional Services Not to

Exceed per Year

Total Price for Option Year 4 = A+B

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VAT 15%

Total Price for Option year 4 after VAT (4001)

NOTE: Price information below, FAR 52,217-8 Option to Extend Service is for evaluation purposes only and is not to be included in the contract as total contract cost.

Evaluation of this cost information allows the Contracting Officer to execute a 52.217-8 Option to Extend Services without a Justification and Acceptance (J/A) for limited competition.

1.7. FAR 52.217-8 Option to Extend Services(Option Term: Six (6)Months)

CLIN

SUB-CLIN

A. Standard Routine Service. The firm fixed price for Option Extend contract is:

Price per Month Quantity of Months Price per Year B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square meter 5000 per year

Total Temporary Additional Services Not to

Exceed per Year

Total Price for Option to Extend contract = A+B

VAT 15%

Total Price for Option to Extend contract after VAT (5001)

1.8 Grand Total of Base and All Option Years including VAT Amount

Base Year Total (0001)

Option Year 1 Total (1001)

Option Year 2 Total (2001)

Option Year 3 Total (3001)

Option Year 4 Total (4001) FAR 52.217-8 Option to Extend Service Total (5001)

GRAND TOTAL- BASE AND ALL OPTION YEARS

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CONTINUATION TO SF-1449,

RFP NUMBER 19SA4025R0003

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. SCOPE OF WORK

General - : The purpose of this fixed price contract is to obtain Janitorial services for real property owned or managed by the U.S. Government at the US Consulate General Compound at Mohammedia District in Jeddah, Saudi Arabia.

The Contractor shall perform janitorial services in all designated spaces including, but not limited to halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators and stairways. The contract will be for a one year period from the date of the contract award, with four option years’ one-year options.

The Contractor shall furnish all managerial, administrative, direct labor personnel and materials that are necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

1.1 General Instructions

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative (COR) for review within thirty days after contract award. The Contracting Officer’s Representative must approve these general instructions before issuance.

1.2 Duties and Responsibilities

1.2.1 Standard Routine Service shall be delivered between the hours 7 am and 4 pm

Saturday thru Thursday. Timing schedule may change when the actual contract is in place, but it will not exceed total of 9 hours including 1 hour lunch break. A night shift duty is required from 04:00 PM to 11:00 PM to cover the service in the common areas of the Staff Residential Apartment (SDA).

1.2.2 Certain areas listed in paragraph #3 (Locations for Janitorial Service) require an escort and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that accidental security violations do not occur. These areas do not exceed more than 15% of the total square meters.

1.2.3 Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed on a daily basis. The schedule shall be provided to the COR in advance for approval.

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1.2.4 Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

1.2.5. Temporary Additional Services are services that are defined as Standard Routine

Service but are required at times other than the normal workday. These services shall support special events at the Post. The Contractor shall provide these services in addition to the scheduled services specified in this contract. The COR shall order these services as needed basis. This work shall be performed by Contractor trained employees, and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24 hour advance notice.

1.2.6. The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR’s written confirmation for the temporary additional services.

1.2.7 The Contractor shall provide Daily, Weekly, and Monthly Schedules for all areas covered for approval. In addition, the Contractor shall provide to the COR a daily, weekly, and monthly report that follows the approved schedules identifying actions completed, actions remaining, and justification for any outstanding remaining actions.

1.3 Types of Services

Standard Routine Service shall include the following work:

1.3.1 Daily Cleaning Requirements shall consist of:

1.3.1.1 Sweeping all floor areas including damp mopping of areas such as tile, linoleum, marble floors, staircases and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. The frequency may be higher than once per day when it is rainy or snowy. When completed, the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

1.3.1.2 Dusting and cleaning all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and CRT screens, lamps and other common things found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces and areas.

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1.3.1.3 Vacuuming and cleaning all rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. and removal of stains and tacky substances. Walk-off mats must be cleaned twice daily after peak traffic flows.

When completed, the area shall be free of all litter, lint, loose soil and debris. The Contractor shall move any chairs, trash receptacles, and easily moveable items to vacuum underneath, and then replace them in the original position. Vacuuming shall be completed using wide area vacuums with a cylindrical brush that is set so that brushes are in contract with pile surfaces in order to provide adequate agitation. Twin motor machines with independent motors for suction and brushing are preferred. Suction motors must have a minimum 1400-1800 watt motor to provide adequate suction. The vacuum shall be ergonomically suitable with spot hoses and brush attachments.

1.3.1.4 Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall especially clean behind all bathroom doors and in corners of bathrooms. The Contractor shall replace paper towels, toilet paper, seat covers, baby changing liners and soap in all bathrooms. The Contractor shall also replace hand sanitizer in throughout the entire Consulate compound. The Contractor shall check those areas used by personnel visiting the chancery three to six times daily as specified in the schedule provided to the COR to ensure that the facilities are always clean and neat.

1.3.1.5 Checking and emptying of all wastepaper baskets if ¾ full or completely full at least once a day, ashtrays and washing or wiping them clean with a damp cloth, replacing plastic wastepaper basket linings and returning items where they were located. This shall be performed once daily in offices, twice daily in public areas, and 3-4 times daily in bathrooms. The contractor must always use a trash cart with a catch basin or high strength spill proof collection bag for ergonomic purposes and to avoid spills from the collected trash bags when collecting trash.

1.3.1.6 Cleaning of glasses, cups, and coffee services in conference facilities and in the

Ambassador's office area. The Contractor shall clean the items in hot soapy water and rinse, dry and polish so that a presentable appearance is maintained.

1.3.1.7 Removing any dirt, grease, marks, tape, dust, or smudges from walls, doors, door frames, glass lights, partitions, elevator cabs and doors, windows and window frames, glass desk protectors, appliances, exposed building equipment, reception booths and partitions daily

1.3.1.8 The contractor is responsible for removing trash to the designated area as specified by the COR and maintaining the trash area in a reasonably clean condition. All trash must be transported directly to the trash room. Additionally, the contractor shall remove all trash from the trash compactors located at the SDA, ensure they are emptied into the designated trash room, and keep the

11 | P a g e compactors clean at all times. The contractor must also be capable of operating and maintaining the trash compactors at the SDA and promptly report any deficiencies that may occur.

1.3.1.9 The contractor is required to monitor the water levels in water cooler bottles at least once daily, and more frequently in high-traffic areas, across all locations specified in Para #3, Locations of Janitorial Service. The contractor shall replace the drinking water bottles for all water coolers as needed during these checks or upon request from building occupants.

Additionally, the contractor shall coordinate with the warehouse team to ensure the delivery of bulk water bottles to the entrance of each building. Contractor personnel will be responsible for transporting the bottles to the designated areas within each building.

1.3.1.10 The contractor shall remove and replace walk-off mats on a weekly basis.

Ensure that the walk-off mats are cleaned with water and are free of dust and other foreign materials. The U.S. Consulate will provide two sets of 51 walk-off mats to cover all requisite locations.

1.3.1.11 The contractor is responsible for the garbage collection of all outdoor trash bins, as needed, up to a total of 30 bins, each with a capacity of 50 gallons.

1.3.2 Periodic Cleaning Requirements shall consist of:

1.3.2.1 Polishing all metal surfaces including door and window handles, plaques, etc.

1.3.2.2 Dusting tops of tall furniture, tops of picture frames and areas not covered in daily dusting.

1.3.2.3 Spot cleaning baseboards and walls.

1.3.2.4 Spot waxing and polishing floors as needed.

1.3.2.5 Stain removal, Shampooing (small area spot clean; as needed) carpets.

1.3.2.6 Dusting and wiping down window sills and blinds.

1.3.2.7 Cleaning shutters as required.

1.3.2.8 All free standing water coolers and bottles should be thoroughly cleaned with bleach every four to six months. (see section J, Exhibit E for procedure and guidance). Consult with the COR for the cleaning process.

1.3.2.9 Inside and outside of the refrigerators in all areas listed under section J.2 should be cleaned on an as-needed basis as determined by the COR.

1.3.2.10 Six times annually as weather conditions requires or as determined by the COR, washing the outsides of the windows and windows ledges. When completed the

12 | P a g e windows shall be free of smudges, Lint, or streaks from the surfaces. Contractor shall use water fed extension poles for cleaning high windows.

1.3.3 Monthly Cleaning Requirements shall consist of:

1.3.3.1 Cleaning major appliances and exposed building equipment inside and out including vacuuming dust from around motor areas.

1.3.3.2 Wiping window blinds with a damp cloth to ensure that all smudges are removed.

1.3.3.3 Cleaning inside window glass and sash of smudges and accumulated dirt.

1.3.3.4 The contractor shall move all furniture and vacuum, polish, or buff the entire floor underneath as appropriate. Furniture must be moved according to the COR's instructions to prevent any damage to the furniture or property.

1.3.3.5 The contractor shall power wash the vehicle inspection areas at all three gates to ensure they are clean and free of debris. Additionally, the interior walls of these areas must be thoroughly dusted to maintain a clean and presentable environment.

1.3.3.6 The contractor shall clean and wipe the overhang canopies at all entrances to ensure they are free of dirt, dust, and other debris.

1.3.4 Quarterly Cleaning Requirements shall consist of:

1.3.4.1 Shampooing the entire surface of carpets in the high traffic areas. The contractor shall provide portable blower fan air mover to help faster drying

1.3.4.2 Cleaning and sanitizing the trash holding area.

1.3.4.3 The contractor shall dust and polish all interior wooden walls and ceilings in the

NOB building to maintain their cleanliness and appearance.

1.3.5 Semi-Annual Cleaning Requirements shall consist of:

1.3.5.1 Shampooing carpets in all areas.

1.3.5.2 Cleaning roofs gutters and down spoutsof all collected debris

1.3.6 Annual Cleaning Requirements shall consist of:

1.3.6.1 Marble Crystallization

The contractor shall perform marble crystallization to restore and maintain the shine and durability of marble surfaces. This process includes:

A. Preparation:

13 | P a g e o Clean the marble thoroughly to remove dirt, grease, and stains.

o Ensure the surface is dry and free of any debris before starting the crystallization process.

B. Crystallization:

o Apply a specialized crystallization chemical suitable for marble surfaces.

o Use a high-speed polishing machine with steel wool or a designated pad to create a chemical reaction that enhances the marble's gloss and durability.

o Apply proper sealant to the floor.

o The service is needed for the NOB, RCAC, SCAC, and MCAC floorings only with total area of 1,700 square meters.

2.0 MANAGEMENT AND SUPERVISION

2.1 The Contractor must appoint a representative who will oversee the Contractor's workforce on-site at all times. This individual will serve as the main contact person for the Contractor and will interact with U.S. Government personnel. The supervisor must demonstrate proficient English language skills to communicate effectively with U.S. Government staff. The contractor is required to provide an English test certificate from the British Council for the supervisor, attaining at least a minimum level of B1 (intermediate) or from an equivalent English language center based in the Kingdom of Saudi Arabia. Furthermore, the supervisor's primary responsibility should be supervision.

2.2 Project Manager: A project manager is a person designated in writing by the Contractor who has full authority to act for the Contractor during the term of the contract and who is authorized to accept reports and all other correspondence on behalf of the Contractor on all matters relating to this contract.

1. Prior to assignment of the project manager to the contract, a resume must be submitted including the following

a. Full name

b. Detailed description of 10 years of experience

c. Name and Address of prior employment

d. Prior supervisors with contact numbers and email

e. Copies of current licenses

f. List of professional training

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2.2 The contractor shall develop and maintain schedules that align with operational needs while ensuring staff can perform their duties effectively without causing undue strain on the Post's security personnel. For non-routine services beyond daily tasks, the contractor shall submit a detailed plan to the COR, specifying the personnel assigned and the proposed time frame for completing the work. All schedules must receive COR approval before implementation.

2.3 The Contractor is accountable for maintaining quality control standards.

Conducting weekly inspection visits at the work site is essential to monitor and ensure the quality of work delivered. These visits should be scheduled in collaboration with the Contracting Officer's Representative (COR) to guarantee compliance with project specifications. Moreover, surprise inspections should be carried out at intervals to assess the performance and adherence of all parties involved in the contract, promoting accountability and upholding quality assurance protocols. In the event of any necessary modifications or adjustments to the monthly and/or weekly planners, the Contractor is required to promptly notify the COR. the processing of invoices will be withheld until the service delivery note and inspection list is signed by both the Contractor and the COR.

2.4 The Contractor shall control overtime through efficient use of the work force.

Individual work schedules shall not exceed 48 hours per week to preclude overtime being part of the Standard Routine Service provided under the contract.

Overtime may be necessary under Temporary Additional Services or events support at the U.S. Consulate in Jeddah.

2.5 The contractor will report any maintenance issues or safety issues to the COR.

Any emergency situations discovered by the contractor should be reported imeediately to post one or RSO

2.6 Safety requirement:

2.6.1 The contractor shall submit a Risk Assessment/Activity Hazard Analysis (AHA) specific to the activity, using the DS4319 form (attached), immediately following the site survey. The submission will be reviewed and evaluated for acceptance.

2.6.2 The contractor must provide a “competent person” to implement Site health and safety plan and to oversee its compliance. A competent person is an individual who, by way of training and/or experience, is knowledgeable of applicable standards, can identify workplace hazards relating to the specific operation, is designated by the employer, and has authority to take appropriate actions.

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2.6.3 The contractor shall ensure that individuals working at the site are provided with proper safety equipment and personal protective equipment (PPE) to prevent accidental injury.

2.6.4 The contractor must ensure that all their workers are trained and certified to perform the job activity. Submit all training records and certificates of the workers related to the project, this needs to be evaluated for acceptance.

2.6.5 The contractor shall utilize less hazardous or non-hazardous cleaning chemicals for all cleaning operations. The use of concentrated chemicals labeled as irritants or hazardous is prohibited. Environmentally friendly alternatives shall be employed to mitigate health and environmental risks. All cleaning chemicals must be Green-certified products to ensure compliance with safety and environmental standards.

2.6.6 The contractor shall provide a comprehensive list of all chemicals intended for use, accompanied by their corresponding Safety Data Sheets (SDS).

2.6.7 The contractor shall promptly report all accidents to the Contracting Officer's Representative (COR), who will relay the information to the POSHO or Safety Coordinator for further action.

3.0 LOCATIONS FOR JANITORIAL SERVICES

All Standard Routine Service are to be delivered on regular Consulate General working days.

LEGEND

TZ-1 Terrazo, interior flooring & Base TZ-2 Terrazo, interior flooring accent CPT - 1 Carpet Tile (color: spring dew, 36508) CPT - 2 Carpet Tile (color: Indigo, 00789) CPT - 3 Carpet Tile (color: sea smoke, 44031) CPT - 4 Carpet Tile (color: Tonic, 01824) CPT - 5 Carpet Tile (color: ) CT - 1 Floor Mosaic tile (color: Marble D325 QT-1/A Query Tiles RAF-1 Athletic Floorin, MONDO (color: noir black,008) RAF-2 Athletic Floorin, ZUMA 911 RT - 1 Resilient floor tile (color: eternity, 3866)

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RTA - 1 Resilient floor tile, Anti-static (color: marble beige, 51950) SC Sealed Concrete ST - 1A Stone, interior flooring & Base ST - 1 - 3 Stone, interior flooring Accent ST - 9 Stone, interior flooring / window sill and CMR walls T - 1 Porcelain floor tile (color: mesos, P711)

Required Cleaning Areas and Measurements

Building Square Meters Square Feet

New Office Building (NOB) 5,947 64,018

Staff Diplomatic Apartments (SDA) 3,552 38,241

Executive Residences (CMR/CGR) 265 2,858 Marine House (MSGQ) 93 1,001 Utility (UTL) 664 7,154 Support Annex (SPX) 1,228 13,221 Warehouse (WHE) 1,158 12,467 Compound Access Control Facilities (CACs) 836 8,999 Total 13,887 149,250

Staffing Non-Desk Desk Total

192 126 318

Locations with details: Service frequency, Floor type, Are and Excort Requirement

Locations Service

Frequency Floor Type Area in in

Meters

(APPROX)

Escort

SDA

Staff Dip Apartments

Daily TZ-1/ CPT-5/ QT-

1/A / RAF-1 / SC /

CPT-3

3552 NO

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NOB

New office Building

Daily / Weekly / Monthly

RT-1 / RTA-1/

CPT-1/ CPT-2/ ST

1A /ST 1-3/ QT-

1/A/ RAF-2/ T 1/

SC/ Metal

5947 Yes /

NO

SPX

Support Annex

Daily / Weekly / Monthly

RT-1 /RTA-1/

CPT-3/ CPT-2/CT

3 /CT 1/ RAF-1/

SC

1228 NO

MSGQ

Marine Quarters (utility)

Monthly SC 32 YES

CMR / CGR

Representational Area

Monthly ST 9 /QT-1/A /SC 265 NO

WHSE

Ware House

Daily / Weekly

CT1 / SC 1158 NO

UTL

Utility

Monthly SC 664 YES

R CAC Daily ST1A/RAF-

2/T1/SC

197 NO

CON PAC Daily RT1/ST1A/SC 70 NO

S CAC DAILY 379 NO

M CAC Daily RT1/ST1A/SC 188 NO 13685

Meters

All Area measurements shall be verified by the contractors during the site visit

4.0 PERSONNEL

4.1 General. The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

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4.2 Standard of Conduct.

4.2.2 Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR).

4.2.3 Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

4.2.4 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

4.2.5 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

4.2.6. Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

unauthorized use of Government property, theft, vandalism, or immoral conduct;

unethical or improper use of official authority or credentials;

security violations; or, organizing or participating in gambling in any form

4.2.7 Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

4.3. Notice to the Government of Labor Disputes

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The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

4.4. Personnel Security

4.4.1 After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take (60) days to perform. For each individual the list shall include:

A security Form shall be provided by the Consulate to be filled and submitted within 10 days of award. Besides below details.

1. Clear color scan photocopy of passport in PDF format.

2. Clear color scan photocopy of residency permit in PDF format (Iqama) for Non-Saudi’s OR National Identification card for Saudi citizens.

3. Proof of current residence: Electronic contract for the apartment (Ejar Unified Contract).

4. Verification Proof of National Address (from SPL Online app – Saudi Post Office).

5. Submit one recent color digital equivalent U.S. passport photo size 2X2.

Use a white or off-white background without shadows, texture, or lines.

6. Certified police criminal record report print. (Criminal Clearance Certificates issued by Absher).

7. Financial credit report issued by Molim platform.

8. Official service letter from the applicant’s current employer stating his position, starting date, and employer contact information, signed by the employer.

9. Birth certificate.

10. High school diploma and official transcript.

11. University degree and official transcript (If applicable)

13. Military discharge document (If applicable).

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Note: The Government reserves the right to request additional documents from the contractor beyond those specified in CLIN 4.4. (Personnel Security).

Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

5.0. MATERIALS AND EQUIPMENT

The Contractor shall provide all necessary janitorial supplies and equipment, including mops, brooms, dust rags, detergents, cleaners, soaps, etc. to perform the work identified in this contract. (See Exhibit B – Contractor Furnished Property)

6.0. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

6.1 The Contractor has the option to reject any or all Government furnished property or items (see Exhibit A - GOVERNMENT FURNISHED PROPERTY).

However, if rejected, the Contractor shall provide all necessary property, equipment or items, adequate in quantity and suitable for the intended purpose, to perform all work and provide all services at no additional cost to the Government.

All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this contract. The Contractor is responsible for the proper care, maintenance and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the contract. The Contractor shall pay all costs for repair or replacement of Government furnished property that is damaged or destroyed due to Contractor negligence.

6.2 The Contractor shall maintain written records of work performed, and report the need for major repair, replacement and other capital rehabilitation work for Government property in its control.

6.3 The Contractor shall physically inventory all Government property in its possession. Physical inventories consist of sighting, tagging or marking, describing, recording, reporting and reconciling the property with written records.

The Contractor shall conduct these physical inventories periodically, as directed by the COR, and at termination or completion of the contract.

7. INSURANCE

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7.1 Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

7.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

1. Bodily Injury stated in U.S. Dollars:

Per Occurrence SAR 500,000.00 Cumulative SAR 1,000,000.00

2. Property Damage stated in U.S. Dollars:

Per Occurrence SAR 500,000.00 Cumulative SAR 1,000,000.00

7.3 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

7.4 For those Contractor employees assigned to this contract who are either United

States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

7.5 The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

a) any property of the Contractor,

b) its officers,

c) agents,

d) servants,

e) employees, or

f) any other person arising from an incident to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

7.6 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

7.7 Government as Additional Insured. The general liability policy required of the

Contractor shall name "the United States of America, acting by and through the

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Department of State", as an additional insured with respect to operations performed under this contract.

7.8 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

8.0. LAWS AND REGULATIONS

8.1 Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

8.2 The Contractor shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

9.0. TRANSITION PLAN

Within 15 days after contract award, the Contracting Officer may request that the Contractor develop a plan for preparing the Contractor to assume all responsibilities for janitorial services. The plan shall establish the projected period for completion of all clearances of Contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

10. QUALITY

10.1 Quality Control Plan (QCP)

The Contractor shall submit a Quality Control Plan (QCP) that addresses and measures quality management throughout the performance of the contract. The QCP must be submitted in draft form at the time of proposal submission, later to be approved by the COR and used as a tool for which the COR using the QASP can measure quality control against contract performance.

10.2 Quality Assurance and Survellance plan (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance.

The Contractor, not the Government, is responsible for management and quality control

23 | P a g e to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold Services.

Performs all Janitorial services set forth in the scope of work.

1. thru 19.

All required services are performed and no more than one

(1) customer complaint is received per month.

10.3 SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

10.4 STANDARD. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions- Commercial Items), if any of the services exceed the standard.

10.5 PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

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(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

11. DELIVERABLES

The following items shall be delivered under this contract:

Description Quantity Delivery To Date

1.1 General Instructions 1 COR 30 days after award

2.1. Supervisor’s

qualification documents 1 COR 30 Days after award

2.2 Project Manager

Assignment Letter and Resume 1 COR 10 Days after award

2.3. Quality Control Plan 1 COR 30 Days after award

2.3. Delivery note and

inspection list 1 COR

Monthly upon the service delivery

2.2. Annual Plan 1 COR

30 days prior to each option year and 30 days after award for the base year

2.6. Safety Plan, Risk

Assessment, Activity Hazard Analysis 1 COR 30 Days after award

4.4. Personnel Security 1 COR 10 Days after award

7. Evidence of Insurance 1 CO 10 days after award

8. Transition Plan 1 CO 15 Days after award

Exhibit C Housing Plan 1 CO 30 Days after award

12. CONTRACTOR FURNISHED HOUSING FOR WORKERS

(See Exhibit C for details)

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EXHIBIT - A

GOVERNMENT FURNISHED PROPERTY

The Government shall make the following property available to the Contractor as "Government furnished property (GFP)" for performance under the contract:

The Government will furnish the following property:

I-A Equipment:

(1) The Government will furnish the following supplies:

Drinking cups for offices, recreation centers, security guard locations, tennis courts, etc.

Soap Toilet tissue Paper towels Seat covers Sanitizing wipes Drinking water and bottles for water coolers The contractor will be responsible for notifying the Government in writing to the COR if any of the above expendable supplies are running below two weeks' worth of stock.

Failure to do so will require the Contractor to provide a local equivalent of the listed materials in the event there are no stocks on-hand up to a period of two weeks after notifying the COR that there are no stocks of the furnished material on-hand.

In addition to these items additional equipment or materials may be furnished by the Government as determined by the COR. The contractor must use these Government furnished materials unless the Contractor can demonstrate that the furnished equipment or materials would require a modification to the contract due to a substantial change in scope or that the use of furnished equipment or materials will cause the Contractor to be unable to meet the performance standards of the contract.

When contract activities require the use of hoisting equipment or personnel lifts, the Government will provide the equipment and trained personnel to operate the equipment.

In no case should the contractor operate Government furnished equipment that requires specialized training.

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EXHIBIT - B

CONTRACTOR FURNISHED MATERIALS

The Contractor shall provide all equipment, materials, supplies, and clothing required to perform the standard and temporary additional services as specified in this contract. Such items include, but are not limited to uniforms, personnel equipment, tools, cleaning supplies, equipment and any other operational or administrative items required for performance of the duties and requirements of this contract. The Contractor shall maintain sufficient parts and spare equipment for all Contractor-furnished materials to ensure uninterrupted service.The Contractor shall use only environmentally preferable chemical cleaning-products. The Contractor shall identify products by brand name for each of the following product types and submit products identification within 30 days from contract award date:

(a) All-purpose cleaner

(b) General degreaser

(c) General disinfectant

(d) Graffiti remover

(e) Chrome and brass cleaner/polish

(t) Glass cleaner (Non-abrasive materials)

(g) Furniture polish

(h) Floor stripper

(i) Floor finisher G) Carpet cleaner

(k) Solvent spotter

(1) Gum remover

(m) Wood floor finish

(n) Bathroom hand cleaner/soap

(0) Bathroom disinfectant

(p) Bathroom cleaner

(q) Bathroom deodorizers

(r) Urinal and toilet bowl deodorizers

(s) Lime and scale remover

(t) Floor detergent

(u) Floor wax

(v) Hard floor surface cleaner

(w) Carpet Shampoo

(x) Screen cleaner for computer monitors.

(y) Bathroom Trash Pins In addition, the Contractor shall provide following non-chemical products containing the maximum feasible number of recovered materials:

(1) General Purpose Industrial Wipes - The general purpose industrial wipes must contain at least 100%recovered materials and 40% post-consumer content.

(2) Plastic Trash Bags - Plastic trash bags must contain at least 25% post-consumer content. Including but not limited to 5 gallon and 50 gallon sizes, and Trash Compactors bags

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(3) Equipment List:

a. Cloths, pads, sponges, etc.

b. Mops, mop buckets, brooms, sweepers, squeegees

c. Vacuums (wide area and spot/crevice), buffers, carpet extractors

d. Carts and tools

e. Window washing equipment

f. Pressure washer

(4) Safety Personal Protective Equipment (PPE) including ladders which meet ANSI standards.

Information on environmentally preferable products (EPP) is available on the Internet at http://www.epa.gov/epp/

All non-chemical products (paper, plastic, etc.) should conform to the Environmental Protection Agency (EPA) Comprehensive Procurement Guide (CPG) if the products are CPG-designated items. CPG information is available on the Internet at:

http://www.epa.gov/epawaste!conserveltoo!s!cpg/index.htm Contractors may propose more than one product within a product category and/or propose a product or products addressing more than one product category.

Once this list of products has been approved by the Contracting Officer, the Contractor is responsible for using only those approved cleaning chemical products in the building. If for some reason the product is found later to be ineffective, the Contractor would otherwise like to propose an alternative product, or the Contracting Officer would like to propose a more environmentally-preferable product, either the Contractor or Contracting Officer may propose for consideration an "equal" product. If the parties agree to the replacement product, the contract will be modified.

NOTE: All Contractor furnished materials including equipment that will be used for the contract must be approved by COR prior to use. A furnished materials list including equipment and products must be provided by the Contractor 30 days after award for COR approval.

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EXHIBIT - C

CONTRACTOR FURNISHED HOUSING FOR WORKERS

The Contractor is required to provide room and board for each of the workers which include at a minimum the following items: single size bed and bedding assigned to each individual, an adequate ratio of bathroom facilities to occupants, lounge area, common area and kitchen area with storage available for each worker. These facilities shall be cleaned and maintained to minimize the potential health risks by the Contractor. Equipment to maintain the facilities such as brooms, dustpans, vacuums, fire extinguishers shall be provided for workers' usage, if required.

Housing Plan

1. The Contractor will submit a Housing Plan if the Contractor intends to provide employer furnished housing for TCNs. The Housing Plan must describe the location and description of the proposed housing. Contractors must state in their plan that housing meets host country housing and safety standards and local codes or explain any variance.

2. Contractor shall comply with any Temporary Labor Camp standards contained in this contract. In contracts without a Temporary Labor Camp standard, fifty square feet is the minimum amount of space per person without a Contracting Officer waiver. Contractor shall submit proposed changes to their Housing Plan to the Contracting Officer for approval.

3. Contractor provided housing shall meet International Building Code or local code residential standards for multi-occupancy buildings.

4. Contractor provided housing shall provide security, peace and dignity, and at a minimum, meet the following measurable standards:

• 36 to 50 square feet of living space per employee;

• Running hot and cold water for sinks and showers;

• Electricity adequate for occupancy to ensure lighting and safe operation of appliances;

• Stoves and ovens with at one fully functioning burner for every eight occupants;

• Full size refrigerator with temperature appropriate for safely storing food;

• All appliances shall be kept fully functioning and shall be maintained according to the manufacturer's maintenance schedule.

• Working toilets to accommodate the number of workers in the residence at a ratio of 1:8;

• Air conditioning during the summer months; air conditioning units shall be installed according to the manufacturer's recommended space per air conditioning unit;

• Premises shall be kept clean and sanitary.

• Kitchen and work spaces shall be kept clean and in good condition;

• Premises shall be free of rodents and vermin;

• Premises shall have sufficient egress in case of fire;

• Workers shall have access to clean drinking water;

• All plumbing shall meet international building code or local building code and shall be leak free and operating correctly;

• All…