Internet_Services_Contract__10.02.2018.doc

U.S. Embassy Maputo

Date: October 18; 2018 To:

Prospective Quoters Subject: Request for Proposals number 19MZ5019R0001 Enclosed is a Request for Quotations (RFQ) for Internet Services to the U.S. Embassy Maputo. If you would like to submit a quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter.

The U.S. Government intends to award a contract/purchase order to the responsible company submitting an acceptable quotation at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

All contractors have to be registered in the SAM (System for Award Management) Database https://www.sam.gov prior to contract award pursuant to FAR provision 52.204-7. Therefore prospective offerors are encouraged to register prior to the submittal of quotations/proposals. The guidelines for registration in SAM are also available at: https://www.statebuy.state.gov/pd/Pages/AdditionalVendorReg.aspx Quotations are due by November 19; 2018 at 17:30 local time

Sincerely, Contracting Officer Katherine Reilly

TABLE OF CONTENTS

Section 1 - The Schedule

· SF 1449 cover sheet

· Continuation To SF-1449, RFQ Number 19MZ5019R0001

· Continuation To SF-1449, RFQ Number 19MZ5019R0001, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement.

Section 2 - Contract Clauses

· Contract Clauses

· Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12 Section 3 - Solicitation Provisions

· Solicitation Provisions

· Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12 Section 4 - Evaluation Factors

· Evaluation Factors

· Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12 Section 5 - Offeror Representations and Certifications

· Offeror Representations and Certifications

· Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449, RFQ NUMBER 19MZ5019R0001

I.

Scope of Services The purpose of this firm, fixed price purchase order is to obtain internet services and circuitry for the US Embassy (193 Av Kaunda), US Mission Annex “JAT” (JAT III & JAT IV), the American Cultural Center (525 Av Mao Tse Tung) and the US Mission warehouse (1024, Av. Das Forcas Populares);

The local Telecommunications Internet Service Provider (ISP) contracting firm shall provide internet service and dedicated leased line channels and circuitry for connecting American Embassy Maputo and US Embassy Annex and residence locations to internet Network Access Points (NAPS) as show below in this technical paper.

The Contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the Contractor shall be paid a firm fixed-price for all services.

II.

Base Period The contract will be for a one-year period from the date of the contract award.

1.

The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies and services to provide the required circuit as specified under Section 1, hereof:

2.

Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed-price (FFP) per month as stated in the schedule below in U. S. dollars. Carrier shall be responsible for payment end-to-end circuit billing.

Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed-price (FFP) per month as stated in the schedule below in U.S. Dollars

2.1 VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period.

2.2.

The firm fixed-prices are in U.S Dollars:

Base Year: December 15, 2018 to December 14, 2019

Total Firm-Fixed Price

US Embassy primary VPN circuit, One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 45 Mbps, Providing fault tolerance in the last mile. HSRP protocol is required.

Dedicated Internet Network (DIN) for Public Affair’s Martin

Luther King Cultural Center (MLKCC). One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 12 Mbps.

193 Av Kenneth Kaunda

Dedicated Internet Network (DIN) for LGF/ISC.

One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps.

Dedicated Internet Network (DIN) for “DriveCam” unit at the US Embassy warehouse. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps.

Dedicated Internet Network (DIN) for the JAT “DriveCam”. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps.

Sub-Total

Plus VAT

Grand Total for Base Year

Option Yeay 1: December 15, 2019 to December 15, 2020

Total Firm-Fixed Price

US Embassy primary VPN circuit, One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 45 Mbps, Providing fault tolerance in the last mile. HSRP protocol is required.

Dedicated Internet Network (DIN) for Public Affair’s Martin

Luther King Cultural Center (MLKCC). One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 12 Mbps.

193 Av Kenneth Kaunda

Dedicated Internet Network (DIN) for LGF/ISC.

One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps.

Dedicated Internet Network (DIN) for “DriveCam” unit at the US Embassy warehouse. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps.

Dedicated Internet Network (DIN) for the JAT “DriveCam”. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps.

Sub-Total

Plus VAT

Grand Total for OPTION Year 1

CONTINUATION TO SF-1449, RFQ NUMBER 19MZ5019R0001

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

I.

Scope of Work The purpose of this firm, fixed price purchase order is to obtain internet services and circuitry for the US Embassy (193 Av Kaunda), US Mission Annex “JAT” (JAT III & JAT IV), the American Cultural Center (525 Av Mao Tse Tung) and the US Mission warehouse (1024,Av Das Forcas Populares);

The local Telecommunications Internet Service Provider (ISP) contracting firm shall provide internet service and dedicated leased line channels and circuitry for connecting American Embassy Maputo and US Embassy Annex and residence locations to internet Network Access Points (NAPS) as show below in this technical paper.

This is the list of required services:

1. SERVICE: Internet circuit for VPN services to DOS “VNET

uncontended, 1:1 Internet circuit at a minimum of 45 Mbps, providing fault tolerance in the last mile. HSRP protocol is required.

Type of Service:

Dedicated Internet Channel

The provided Internet Service shall comply with the following requirements:

Internet Services Quality

Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) must be 1:1 /1:1.

Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%.

Internet Service Provider (ISP) connection must NOT, repeat, NOT use Network Address Translation (NAT).

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the MozambiqueNetwork Access Point (NAP).

Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Internet Service Provider (ISP) must permit installation of Customer VPN encryption devices on circuit.

Internet Service Provider (ISP) must provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub in Maputo-Mozambique and the ISP hub in United States of America (USA).

Internet Service Provider (ISP) must have redundancy in the Internet backbone between Mozambiqueand USA. For instance, If NAP of the host country’s backbone fail, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available.

Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. Embassy Maputo compound Telecommunications Service Entrance Facilities (TSEF) Room.

Network Identification

Internet Service Provider (ISP) must provide a block of sixteen (16) public internet IP addresses on a single subnet for Internet services.

Internet Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 28) or, equivalently, its subnet mask 255.255.255.240, and ISP Gateway IP addresses (virtual IP addresses).

Network Identification

Internet Service Provider (ISP) must provide a block of sixteen (16) public internet IP addresses on a single subnet for Internet services.

Internet Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 28) or, equivalently, its subnet mask 255.255.255.240, and ISP Gateway IP addresses (virtual IP addresses).

Network Devices

The network devices shall comply with the following characteristics:

Internet Service Provider (ISP) must permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection RJ45 10/100BaseT router interface which terminates Customer VPN encryption device.

Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100baseT interface.

Internet Service Provider (ISP) must provide routers and Data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz)

Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack.

One separate or individual physical interface connector is required per service.

Service Support and Contingencies

The awarded ISP must warrant service support 7X24X365.

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.97%.

The Contractor shall install a redundant cable or Fiber Optic infrastructure known as backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy/Consulate.

The awarded ISP must have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

2. SERVICE: Internet circuit for VPN services to CDC

One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 18 Mbps

Type of

Service:

Dedicated Internet Channel

All provided Internet Services and data point-to-point connections must comply with the following requirements (except when specified):

Internet Services Quality

Internet Service Provider (ISP) must provide dedicated leased channel high-speed access to the Internet; data transport media must be fiber optic. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on", and must not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) must be 1:1 /1:1.

Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Mozambique Network Access Point (NAP).

Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Internet Service Provider (ISP) must provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub in Maputo] and the ISP hub in the USA.

Internet Service Provider (ISP) must have redundancy in the internet backbone between Mozambiqueand USA. For instance, If NAP`Mozambique backbone fail, NAP Americas, or any other alternate backbone paths shall be available.

Internet Service Provider (ISP) shall provide fault-tolerant fiber optic cable connectivity to the very end, located at the Complexo JAT, 7th Floor, Rua 1231 at 41 Bairro/Central. If fiber optic connectivity is not possible, weather proof Category 6 Ethernet (CAT6E) shall be used.

Network Identification

Internet Service Provider (ISP) connection must provide a block of one hundred twenty eight (128) static IP Addresses on a single subnet.

Internet Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 25) or, equivalently, its subnet mask 255.255.255.128, and ISP Gateway IP address.

Network Devices

Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100baseT interface.

Internet Service Provider (ISP) must provide router(s) and Data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz).

Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack.

Service Support and Contingencies

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.97%.

The awarded vendor must install a redundant cable or Fiber Optic infrastructure known as backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy/Consulate.

The awarded ISP must have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

3. SERVICE: Internet circuit to Martin Luther King Cultural Center (MLKCC)

NAME:

Primary “MLKCC”

DESCRIPTION:

Dedicated Internet Network (DIN) for Public Affair’s Martin

Luther King Cultural Center (MLKCC). One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 12 Mbps.

TYPE OF SERVICE:

Dedicated Internet Channel

LOCATION:

U.S. Embassy Maputo American Cultural Center, 525 Av Mao Tse Tung

The provided Internet Service and data point-to-point connections must comply with the following requirements:

Internet Service Provider (ISP) must provide dedicated leased Point-to-Point / Clear channel; data transport media must be fiber optic. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on", and must not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services.

Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Internet Service Provider (ISP) must have redundancy in the internet backbone between U.S. Embassy Maputo and American Cultural Center, 525 Av Mao Tse Tung.

Internet Service Provider (ISP) must provide Fiber Optic connectivity to the very end at the U.S. Embassy Maputo compound Telecommunications Service Entrance Facilities (TSEF) Room.

Network Devices

Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100baseT interface.

Internet Service Provider (ISP) must provide all data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz).

Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack.

No router is required.

Service Support and Contingencies

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.97%.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

4. SERVICE Internet circuit to Chancery for “LGF/ISC/DriveCam”

NAME:

Chancery “LGF/ISC/DriveCam”

DESCRIPTION:

Dedicated Internet Network (DIN) for LGF/ISC.

One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps

TYPE OF SERVICES:

Dedicated Internet Channel

US Embassy 193 Av Kenneth Kaunda

The provided Internet Service and data point-to-point connections must comply with the following requirements:

Internet Service Provider (ISP) must provide dedicated leased Point-to-Point / Clear channel; data transport media must be fiber optic. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on", and must not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services.

Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Internet Service Provider (ISP) must have redundancy in the internet backbone between U.S. Embassy Maputo. For instance, if NAP of the hosting country’sd backbone fail, NAP Americas, NAP Sprint or any other alternate backbone paths shall be available.

Network Devices

Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100baseT interface.

Internet Service Provider (ISP) must provide all data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz).

Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack.

Service Support and Contingencies

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.97%.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

5. SERVICE Internet circuit to Chancery for “LGF/ISC/DriveCam”

NAME:

Warehouse “DriveCam”

DESCRIPTION:

Dedicated Internet Network (DIN) for “DriveCam” unit at the US Embassy warehouse. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps

TYPE OF SERVICES:

Dedicated Internet Channel

U.S. Embassy Warehouse 1042 Av da Forcas Populares

The provided Internet Service and data point-to-point connections must comply with the following requirements:

Internet Service Provider (ISP) must provide dedicated leased Point-to-Point / Clear channel; data transport media must be fiber optic. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on", and must not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services.

Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Internet Service Provider (ISP) must have redundancy in the internet backbone between U.S. Embassy Maputo and U.S. Embassy Warehouse 1042 Av da Forcas Populares.

Internet Service Provider (ISP) must provide Fiber Optic connectivity to the very end at the U.S. Embassy Maputo compound Telecommunications Service Entrance Facilities (TSEF) Room.

Network Devices

Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100baseT interface.

Internet Service Provider (ISP) must provide all data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz).

Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack.

Service Support and Contingencies

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.97%.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

6. SERVICE: Internet circuit to JAT for “DriveCam”

NAME:

JAT “DriveCam”

DESCRIPTION:

Dedicated Internet Network (DIN) for the JAT “DriveCam”. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps.

TYPE OF SERVICES:

Dedicated Internet Channel

Complexo JAT, Rua 1231 at 41 Bairro/Central

The provided Internet Service and data point-to-point connections must comply with the following requirements:

Internet Service Provider (ISP) must provide dedicated leased Point-to-Point / Clear channel; data transport media must be fiber optic. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on", and must not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services.

Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Internet Service Provider (ISP) must have redundancy in the internet backbone between U.S. Embassy Maputo and Complexo JAT, Rua 1231 at 41 Bairro/Central.

Internet Service Provider (ISP) must provide Fiber Optic connectivity to the very end at the U.S. Embassy Maputo compound Telecommunications Service Entrance Facilities (TSEF) Room.

Network Devices

Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100baseT interface.

Internet Service Provider (ISP) must provide all data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz).

Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack.

Service Support and Contingencies

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.97%.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

7. SERVICE: Internet circuit to FCS Office JAT -3dr Floor

NAME:

Foreigh Comercial Services-FCS JAT-3dr Floor”

DESCRIPTION:

Dedicated Internet Network (DIN) for the JAT “DriveCam”. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 10 Mbps.

TYPE OF SERVICES:

Dedicated Internet Channel

Complexo JAT, 3dr Floor Rua 1231 at 41 Bairro/Central

The provided Internet Service and data point-to-point connections must comply with the following requirements:

Internet Service Provider (ISP) shall provide dedicated leased channel high-speed access to the internet; data transport media shall be fiber optic or high speed microwave. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection shall be “always on” and shall not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in megabytes per second (Mbps), without distortion. Required Bandwidth connection is defined in each service description, For Internet Services the Internet Service Provider (ISP) shall guarantee full contracted bandwidth availability 24 hours a day, seven days a week and 365 days per year (24x7x365) from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection ratio shall be one to one (1:1).

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream and a transmission from an end user towards a remote server is referred to as upstream; Post internet Service Provider (ISP) contention ratio (downstream /upstream) shall be 1:1/1:1.

Internet Service Provider (ISP) shall provide excellent Quality of Services (QOS) for the connection, that represents the level of consistent download capacity provided, shall be the higher QOS percentage possible, but at a minimum greater than 99.97% or the highest possible quality of service connection reaching 100%.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) the time to send a small data packet and obtain a reply back; shall be 250ms or less (or best available RT timing based on timing provided by undersea fiber cable network providers.). Also, RTT shall be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through Mozambican Network Access Point (NAP).

Internet Service Provider (ISP) shall permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols and all Transmission Control Protocol (TCP) protocol. Filters or sniffers shall not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, traffic shapers, firewalls, intrusion detection systems, restrictions or proxies, they shall be identified and removed prior to lease line circuit installation.

Internet Service Provider (ISP) shall have redundancy in the Internet Backbone between Mozambique and the USA. For instance if NAP of the host country’s backbone fails, NAP Americas, NAP Sprint or any other alternate backbone paths shall be available.

Internet Service Provider (ISP) shall provide detailed network topology map that shows all possible paths ISP may use for the internet traffic between ISP hub Maputo and the ISP hub in the United States of America (USA).

Internet Service Provider (ISP) shall provide fault-tolerant fiber optic cable connectivity to the very end, located at the Complexo JAT, 3rd Floor, Rua 1231 at 41 Baurro/Central. If fiber optic connectivity is not possible, weather proof Category 6 Ethernet (CAT6E) shall be used.

Network Identification

Internet Service Provider (ISP) shall provide a minimum block of one (one) static IP address on a single subnet for Internet services.

Internet Service Provider (ISP) shall provide IP address used to identify the single subnet address in Classless inter-domain routing address and ISP Gateway IP address (virtual IP addresses).

Network Devices

Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100baseT interface.

Internet Service Provider (ISP) must provide all data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz).

Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack.

One separate or individual physical interface connector is required per service.

One separate or individual physical interface connector with a 100/1000baseT interface required per CLIN.

A managed router such as a CISCO 1921 or equivalent is required.

A managed 48 port, GBE switch such as CISCO 2960-S is required.

DHCP and DNS services must be provided for all devices connected to the switch.

Provider will manage the router and switch.

Service Support and Contingencies

The awarded ISP shall warrant 100% service support 24 hours per day, 7 days a week and 365 days per year (24x7x365).

The vendor shall warrant service support on site if necessary 24x7x365, services shall be coordinated directly with the Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Service Center (ISC).

Expected service availability and reliability shall be a minimum 99.97% up time.

The contractor shall install a redundant cable or fiber optic or microwave transmission infrastructure known as a “backup line” with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy.

The awarded ISP shall have direct connection capability with major United States of America (USA) telecommunication providers (ISPs) at internet tier 1 level, having alternative line channels or backups in case of main internet path malfunction.

The awarded ISP shall provide on-line web access to data traffic analysis graphs capabilities. Graphs shall be updated on a daily basis. Graphs shall retain traffic history behavior for at least one year.

The warded ISP shall provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process or for trouble shooting purposes.

II. General:

The Department of State has a requirement for one full period, full duplex, clear channels, digital circuits and Internet leased lines capable of supporting synchronous traffic. For clear channel circuits, they shall be completely transparent, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals.

The Department of State reserves the right to increase or decrease this digital circuit bandwidth requirement from no less than 4096 kbps and up to 30Mbps within 45 days written notice to the contractor. The desired intervals for circuit bandwidth are as follows 4Mb, 6Mb, 9Mb, 10Mb, 12Mb, 15Mb, 20Mb, 25Mb and 45Mb. The contractor is to provide fractional T-1/E-1 fixed cost pricing for tis increase or decrease of digital service. The availability of this circuit shall not be less than 99.5 percent per month over the period of the contract.

B.

This digital service shall be via whatever facilities are available to the Contractor. NOTE: Double satellite hops are not acceptable. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year. No on premise satellite ground station will be considered for this circuit.

These digital services shall be via Optic Fiber. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year.

C.

The Contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. Except for modems and terminal equipment furnished by the Government, the Contractor shall provide all equipment, materials, and supplies required to provide the service which includes the Data Service Unit (DSU) configured with Data Communications Equipment (DCE) interface. If required, signal element timing shall be provided by the Contractor’s facility.

D.

The Contractor shall provide sufficient technical support to ensure uninterrupted end-to-end service between such terminal points as are covered in this contract. The

Contractor shall provide, properly adjust, and maintain the circuit for continuous Department of State use. The Contractor shall ensure that the circuit complies with service changes, additions, or deletions as required under this contract.

E.

The Department of State will file a request with the National Communications System (NCS) for the assignment of a restoration priority immediately upon acceptance and activation of this circuit.

F.

The circuit shall be completely transparent to the 1.544 mbps data, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals. All other characteristics will be in accordance with International Telegraph and Telephone Consultative Committee (CCITT) specifications.

G.

The Contractor shall supply a Data Service Unit(s) (DSUs) configured with a Data Communications Equipment (DCE) interface. Signal element timing shall be provided as follows: (1) timing to the American Embassy will be provided by the Contractor’s facility.

H.

The Contractor shall use the following for interface standards:

I.

Services. This is a firm fixed-price contract for the lease of one full period, full duplex, clear channels, digital circuits and internet leased lines capable of supporting synchronous traffic. For the clear channel circuits, they shall be completely transparent to 4,096 kbps data or different if specified on the service requirements, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment.

J.

Bit Error Rate Test (BERT) The bit error rate (BER) for the service shall not be greater than 1 in 10 to the 6 bits for 99.7% of the time, for all time.

K.

Acceptable Level of Performance. The Standard of Performance (SP) for this contract is 99.7% percent availability per month (100 percent less 0.3 percent each month for corrective and preventive maintenance).

L.

Inspection and Acceptance. Unless specified in the Contract, the Government shall require a period not to exceed 24 hours in order to perform testing to determine acceptance of the required circuit under Section C. The U.S. destination point or the U.S. foreign post shall conduct the testing.

M.

Term of Contract: The required circuits shall be installed and delivered to the Destination Point on or before 60 Days after Contract Award. Upon successful installation and acceptance by the Government of the required circuit under Section C, the Contractor shall be provided, in writing, notice to proceed and shall provide contractual services for a twelve (12) month period, commencing on the date specified in the notice to proceed.

N.

The Contractor agrees that the work and services set forth in this contract shall be performed during the period commencing the effective date of this contract and shall continue through the end of the twelve month period of service (CLIN 1 through 8), excluding the exercise of any option.

O.

Option CLINs, e.g. 0005 through 012, if exercised, as reflected in Section 1, shall be for Twelve (12) months each, commencing at the expiration of the previous period of performance or a negotiated period.

P.

An Invoice, suitable for payment, shall contain, but not limited to, the following information:

1.

Name of Contractor;

2.

Date of Invoice;

3.

Original Invoice Number (Consecutive numbers);

4.

Contract number;

5.

Task or Delivery Order number, as applicable;

6.

Government Specific Accounting and Appropriation Data (Funding Cite.)

(Example: 19X0113-2015-X75041-180100-5327-2332);

7.

Contract Line Item Number (CLIN) of item or service provided;

8.

Description of the item, or service actually provided;

9.

Period of performance of service or date item is provided;

10.

Block/Space reserved for COR acceptance signature and date;

11.

Signature, Name and Phone number of Company representative authorized to sign invoices;

12.

Remit to address

13. Name, phone number and Mailing address to whom any disputed invoices should be addressed;

14. Credits with explanation and period covered.

Failure to submit Invoices which do not identify this information shall be returned without payment to the Contractor for correction.

Q.

The circuit described above is exempt, under Article 34 of the Vienna Convention on Diplomatic Relations, from the Special Access Surcharges or foreign taxes, including Value Added Taxes.

R.

Authorized Instruction to Contractor a.

No person or agency other than the Contracting Officer (CO) is authorized to give instruction, orders or directions on behalf of the Government to the Contractor or his employees, unless such person or agency is authorized in writing by the CO to so act. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the Contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing.

b.

Contracting Officer’s Representative (COR): The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the Contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments. Changes in the Scope of Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract.

S.

Government‑Furnished Equipment (GFE): T.

Release of Information

1. The Contractor’s organization shall clear with the Information Office listed below any public release of information on this contract. This information includes news stories, articles, sales literature, advertisements, radio-TV spots, etc.

2. The request for public release of information should be addressed to:

3.

Limited Use of Data and Information. Performance of this contract may require the…